1382 Retail courses in Cardiff delivered On Demand

Customer Service Level 2: In today's competitive landscape, customer service isn't just a nice-to-have; it's a critical component of business success. The ability to provide exceptional customer service can be the difference between thriving and merely surviving in the market. Building upon the foundational principles covered in Customer Service Level 1, our comprehensive Customer Service Level 2 course delves deeper into advanced strategies and techniques to elevate your customer experience to new heights.   Module 1: Introduction to Customer Service The foundation of exceptional customer service begins with a thorough understanding of its principles and importance. In this module, participants will gain insights into the fundamental concepts of customer service, including its role in business success, the impact of positive customer experiences, and the psychology of customer satisfaction. Through interactive lessons and case studies, learners will develop a solid understanding of why customer service excellence is crucial for organizations across industries. Module 2: Customer Needs Assessment and Problem Solving Anticipating and addressing customer needs effectively is a cornerstone of outstanding customer service. This module equips participants with the skills to assess customer requirements accurately and proactively identify potential issues before they escalate. Through role-playing exercises and real-world scenarios, learners will hone their problem-solving abilities and learn how to tailor solutions to meet the unique needs of each customer. Module 3: Effective Customer Engagement and Relationship Management Building strong and lasting relationships with customers is essential for fostering loyalty and driving repeat business. In this module, participants will discover strategies for engaging customers effectively across various touchpoints, including in-person interactions, phone calls, emails, and social media platforms. Through practical tips and best practices, learners will learn how to cultivate trust, empathy, and rapport with customers, leading to enhanced satisfaction and loyalty. Module 4: Handling Complaints and Service Recovery Even the best organizations encounter challenges and complaints from customers. However, it's how these issues are addressed and resolved that truly sets companies apart. In this module, participants will learn proven techniques for managing customer complaints with professionalism and empathy. From active listening and de-escalation strategies to offering appropriate solutions and service recovery, learners will gain the confidence and skills needed to turn negative experiences into opportunities for customer delight. Module 5: Multi-Channel and Global Customer Service In today's interconnected world, customers expect seamless service experiences across multiple channels and geographic locations. This module explores the complexities of providing customer service in a global, multi-channel environment. Participants will learn how to leverage technology effectively to streamline communication and support processes, while also respecting cultural nuances and preferences. Through case studies and practical exercises, learners will gain insights into best practices for delivering exceptional customer service in diverse settings.   Course Features: Interactive Learning: Engaging multimedia content, including videos, quizzes, and simulations, keeps participants actively involved throughout the course. Expert Instruction: Our experienced instructors bring a wealth of knowledge and real-world experience to guide learners through each module. Practical Applications: From role-playing exercises to case studies, participants will have ample opportunities to apply their newfound knowledge in realistic scenarios. Flexible Learning: Access the course anytime, anywhere, via our user-friendly online platform, allowing participants to learn at their own pace and convenience. Certification: Upon successful completion of the course, participants will receive a certificate, recognizing their commitment to excellence in customer service.   Conclusion: Customer Service Level 2 is designed for professionals who are committed to delivering exceptional customer experiences and driving business success. Through a comprehensive curriculum covering advanced topics such as needs assessment, problem-solving, relationship management, complaint handling, and global service delivery, participants will emerge with the skills and confidence needed to excel in today's competitive marketplace. Join us on this transformative journey and elevate your customer service to the next level. Course Curriculum Module 1 Introduction to Customer Service Introduction to Customer Service 00:00 Module 2 Customer Needs Assessment and Problem Solving Customer Needs Assessment and Problem Solving 00:00 Module 3 Effective Customer Engagement and Relationship Management Effective Customer Engagement and Relationship Management 00:00 Module 4 Handling Complaints and Service Recovery Handling Complaints and Service Recovery 00:00 Module 5 Multi-Channel and Global Customer Service Multi-Channel and Global Customer Service 00:00

🌟 Elevate Your Customer Service to Extraordinary Heights! 🌟   Are you ready to revolutionize the way you interact with your customers? Welcome to the 'Customer Service Masterclass - An Unforgettable Support Experience' - the ultimate online course designed to transform your customer service from ordinary to extraordinary!   🚀 Why Choose Our Masterclass?   ✨ Create Unforgettable Experiences: Learn the art of crafting memorable interactions that leave a lasting impression on your customers. From first contact to issue resolution, discover the secrets to building meaningful connections.   ✅ Master Proactive Problem-Solving: Anticipate your customers' needs before they even realize it! Uncover proven strategies to address concerns efficiently and effectively, turning potential problems into opportunities to showcase your stellar service.   🌐 Navigate the Digital Landscape with Ease: In today's digital age, customer service goes beyond face-to-face interactions. Gain insights into managing online inquiries, social media interactions, and virtual support channels with finesse.   🔥 Boost Customer Satisfaction and Loyalty: Happy customers are loyal customers. Uncover the techniques that will not only meet but exceed customer expectations, fostering loyalty that lasts a lifetime.   📈 Measure and Improve: Dive into the world of analytics and feedback to continuously enhance your service. Discover how to turn data into actionable insights, driving ongoing improvements for an ever-evolving customer experience.   🎓 What You'll Learn: The Psychology of Customer Satisfaction Effective Communication Strategies Handling Challenging Situations with Grace Implementing Proactive Customer Service Harnessing Technology for Seamless Support Building a Customer-Centric Culture within Your Team   🎁 Exclusive Bonuses: Enroll now and receive: 📚 Comprehensive Course Materials 🗣️ Access to a Thriving Community of Like-Minded Professionals 📈 Practical Tools and Templates for Immediate Implementation   👩‍💻 Who Should Enroll: Customer Service Representatives Support Team Leaders Entrepreneurs and Small Business Owners Anyone Passionate about Delivering Exceptional Service   💡 Ready to Stand Out in a Crowded Marketplace? Don't miss out on the chance to take your customer service to new heights. Join the 'Customer Service Masterclass' and unlock the key to creating an unforgettable support experience for your customers. Enroll now and let excellence become your standard!   🚀 Transform today, thrive tomorrow! 🚀   Course Curriculum

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Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Learn how to build road safety strategies by enrolling in our exclusively designed Transport Manager Complete Training Level 4 course. This course contains all the knowledge and information you need to plan and implement traffic management plans, providing you with the skills and attributes needed to succeed in the role. This course will teach you everything you need to know about transport infrastructure. After successful completion, you will have strongly developed skills to work for an operator to ensure its vehicles are street-legal, and that all drivers comply with the traffic and driver hours rule. You will have the knowledge to increase performance, reduce operational costs and make safer highways. Along with this Transport Manager Complete Training Level 4 Bundle you will get 10 premium courses, an original hardcopy certificate, transcript and a student ID card. This Transport Manager Complete Training Level 4 Bundle Consists of the following Premium courses: Course 01: Transport Manager Complete Training Level 4 Course 02: Car Maintenance Level 3 Course 03: Driver Safety Awareness Certificate - CPD Certified Course 04: Driving Instructor Course 05: Logistic Management Course 06: Port Management Diploma Course 07: Cost Control Process and Management Course 08: Operation Management and Retailing Course 09: Warehouse Course 10: Management for Managers Course 11: Risk Management Take this course anywhere and at any time. Don't let your lifestyle limit your learning or your potential. Transport Manager Complete Training Level 4 will provide you with the CPD certificate that you'll need to Course Curriculum of Transport Manager Training Course 01: Transport Manager Complete Training Level 4 Transport Management Module 01: An Introduction to Successful Transport Management Module 02: The UK's Travel Infrastructure - Road and Rail Module 03: Road Freight and Transport Management Module 04: Passenger Road Transport and its Management Module 05: Rail and Transport Management Module 06: Transport Management for Ports and Inland Waters Module 07: Transport Management for Airlines Module 08: Trends, Challenges and Best Practice in Transport Management Module 09: Transport Management and Health and Safety How will I get my Certificate? After successfully completing the Transport Manager Training course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 125 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Transport Manager bundle. Requirements This Transport Manager course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Transport Manager Complete Training Level 4) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Unlock the secrets of warehouse management with our comprehensive online course. Our program is designed to provide you with all the essential knowledge and skills to become a successful warehouse manager. We cover everything from the fundamentals of warehouse management to the latest technologies and inventory control techniques. Our course is CPD-accredited, which means that upon completion, you will receive a certification recognized by employers across the UK. Our curriculum is structured to ensure that you gain a thorough understanding of the core functions of warehouse management, including warehousing, supply chain management, inventory control, and cost management. Whether you're looking to start a career in warehouse management or simply want to improve your existing skills, our online course is the perfect solution. Join today and take your first step towards a successful career in warehouse management! Along with this Warehouse course, you will get 10 premium courses, an original hardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Warehouse Bundle Consists of the following Premium courses: Course 1: Warehouse Management Course 2: Freight Consultant Training Course 3: Manual Handling Level 2 Course 4: Operation Management and Retailing Course 5: Purchasing & Procurement Course - Level 3 Course 6: Risk Management Course 7: DSEAR Training Course 8: COSHH Awareness Level 3 Course 9: Fire Safety Awareness Level 2 Course 10: First Aid at Work Course 11: Time Management Enrol in Warehouse to advance your career, and use the premium study materials from Apex Learning. The Warehouse Management bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Warehouse expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. The course curriculum of Warehouse Management : Course 1: Warehouse Management Fundamentals of Warehouse Management Warehousing: Function, Benefits and Types of Warehousing Core Functions Of A Warehouse Management System Challenges Of Warehouse Management Technology In The Warehouse Supply Chain Management Concepts Warehouse Management Technologies to Adopt Order Picking in the Warehouse Managing Warehouse Inventory Organize the Storage of Inventory in a Warehouse Inventory Management Techniques Inventory Control Flow of Processing Cost Management Improve Warehouse Efficiency and Reduce Costs Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Warehouse Management course is ideal for: Logistics and supply chain professionals Warehouse managers and supervisors Operations managers Business owners and entrepreneurs Anyone interested in a career in warehousing Requirements This Warehouse course has been designed to be fully compatible with tablets and smartphones. Career path Warehouse Management Warehouse Manager - £25k-£50k/year Logistics Coordinator - £20k-£35k/year Supply Chain Analyst - £25k-£45k/year Inventory Control Specialist - £22k-£40k/year Operations Manager - £30k-£60k/year Shipping and Receiving Manager - £25k-£45k/year Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Warehouse) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Fashion & Beauty Training Have you got any artistic talent? This Fashion & Beauty course is an excellent way to jumpstart your career in this area if you have a vibrant personality and a love of fashion and beauty. The beauty business is thriving. This sector is expanding quickly. The fashion industry provides fresh and interesting prospects for advancement. Enrolling in our Fashion & Beauty course will provide you with the knowledge you need to take advantage of every opportunity. Throughout the Fashion & Beauty programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Fashion & Beauty course, you will get 10 premium courses, an original hardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Fashion & Beauty Training Bundle Consists of the following Premium courses: Course 01: Beauty Therapist Level 3 Training Course Course 02: Fashion and Lifestyle Blogging Certificate Course 03: Fashion Law Online Course Course 04: Skin Care Treatment Course 05: Acne Treatments and Beauty Care Course 06: Facial Beauty Course Course 07: Indian Bridal Makeup Course 08: Hairdressing Level 3 Course 09: Diet and Nutrition Complete Food Composition Diploma Course 10: Mobile Photography Course 11: Personal Hygiene Enrol now in Fashion & Beauty to advance your career, and use the premium study materials from Apex Learning. Curriculum of this Fashion & Beauty Training Bundle Course 01: Beauty Therapist Level 3 Training Course Introduction to Beauty Technician Corrections Tools Foundations and Corrections Colour Eye Make:Up Makeup for Eyebrows Lip Make:Up Types of Makeup False Eyelashes Makeup for Different Ages Health and Safety Creating Your Make:Up Kit General Care of Hands Manicure Pedicure Nail Art Shellac and Gel Nails Hair Types How to Treat Hair Hair Colour and Hair Shape How to Wash Hair Professionally Tool's Styling Men's Hair Up:Styling Hair Extensions Hairstyles Course 02: Fashion and Lifestyle Blogging Certificate Blogging Starting Out and Setting Up Content Creation Photography and Imagery Staying Social And many more... Course 03: Fashion Law Online Course Introduction Fashion Law as Business Law Retailing Intellectual Property Rights: Brand Protection Part-I And many more... Course 04: Skin Care Treatment Skin Anatomy Skin Nutrients Skin Care for Different Skin Types Skin Care for Different Ethnicities And many more... Course 05: Acne Treatments and Beauty Care Understanding Acne Skincare Routine Medications Diet Lifestyle Course 06: Facial Beauty Course Cell Anatomy & Structure Skin Conditions and Types Skin Diseases and Disorders Part 01 And many more... Course 07: Indian Bridal Makeup Makeup Look Part 1 Introduction to Indian Bridal Makeup Preparing & Priming A Combinational Skintype Applying Golden, Copper, Brown Eyeshadow Shades Applying Eyeliner on Eyeliner on Eyes with Slightly Hoodedness And many more... Makeup Look Part 2 Skincare & Primer Create a Smokey Eyeliner Applying the Half Cut Crease Technique And many more... Makeup Look Part 3 Skin Prepping & Priming with Different Products Master the Cut-Crease Eyemakeup Technique And many more... Course 08: Hairdressing Level 3 Introduction to Barbering Hair Cutting Hair Braiding Course 09: Diet and Nutrition Complete Food Composition Diploma Introduction Calorie Balance Food Composition Macronutrients And many more... Course 10: Mobile Photography Photography Basics How Does a Camera Work Aperture Shutter Speed ISO And many more... Mobile Photography Intro to Mobile Photography Using a Smartphone Camera Exposing Properly With the Smartphone Camera And many more... Course 11: Personal Hygiene Introduction to Personal Hygiene and a Brief History Looking Clean, Smelling Clean Improving and Maintaining Oral Health Care of the Eyes And many more... CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Fashion & Beauty bundle. Note: This is not a professional course. This course only covers theoretical knowledge about the topic. Requirements Fashion & Beauty Training This Fashion & Beauty course has been designed to be fully compatible with tablets and smartphones. Career path Fashion & Beauty Training There are several benefits to a profession in fashion & beauty. The most common jobs people hold in this industry include: Salon Stylist Salon Manager Makeup Artist Barber Beauty Consultant Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Beauty Therapist Level 3 Training) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Fully Approved Course -  CPD Approved 100% online training, 60 minutes course Same Day Certificate Stop & start at anytime No time limit Course Description The alcohol licensing laws of the United Kingdom regulate the sale and consumption of alcohol. It is important for anyone working in licensed premises to have a basic understanding of these laws and how they apply to them. This course starts with an overview of UK alcohol licensing laws and the importance of the four key licensing objectives. The course will also discuss mandatory conditions, which are compulsory for all licensed premises and looks in detail at the major issue of age verification. Finally, it outlines the responsibilities involved in alcohol retailing including drinking guidelines and how to avoid and reduce conflict Course Modules  Introduction Premises Licences Personal Licences and Club Premises Certificates Dealing With Licensing Authorities Types of Businesses Selling Alcohol  Representations and Mandatory Conditions Licensing Authority Powers Children and Under 18s Responsibility in Alcohol Retailing Target Audience Anyone working in licensed premises. This course could be included as part of the induction process or used to further enhance existing staff’s understanding of their responsibilities. Advantages The course is approved by leading industry CPD Service in London and RoSPA. Dirextra is member of CPD Service. Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training in around their work and personal life.

The aim of this course is to provide a comprehensive understanding of e-commerce and its organizational structure. By the end of this course, students will be able to compare conventional design and e-organization, understand the concept and dynamics of e-retailing, and apply the concept of e-services. After the successful completion of the course, you will be able to learn about the following, Compare Conventional Design and E-Organization Understand E-commerce Enterprise's Organizational Structure Understand the concept and dynamics of E-Retailing Understand and utilize a Conversion Funnel Understand and apply the concept of E-services. The aim of this course is to provide learners with a comprehensive understanding of the key concepts, principles, and dynamics of e-commerce enterprise, and the impact of technology on organizational structure, design, and operations. The course will explore the differences between conventional design and e-organization, with a focus on e-retailing, conversion funnel, and e-services. By the end of the course, learners will have developed the knowledge and skills required to evaluate, analyze, and implement effective e-commerce strategies to drive organizational growth and success. The aim of this course is to provide a comprehensive understanding of e-commerce and its organizational structure. By the end of this course, students will be able to compare conventional design and e-organization, understand the concept and dynamics of e-retailing, and apply the concept of e-services. They will also be able to utilize a conversion funnel to analyze customer behavior and optimize the e-commerce experience. This course aims to equip students with the skills and knowledge necessary to succeed in the ever-evolving e-commerce industry. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Managing the E-Enterprise Self-paced pre-recorded learning content on this topic. Managing the E-Enterprise Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. E-commerce Manager Chief Digital Officer Digital Marketing Manager Online Business Manager Web Analytics Manager Social Media Manager Customer Relationship Manager Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Are you struggling to cook food for a large number of guests? Are you interested in building a career in the food service industry? The UK catering industry is booming, with a market value exceeding £60 billion and employing millions of people. Do you dream of managing a successful catering operation, ensuring exceptional food safety standards, or becoming a culinary master? If so, this comprehensive training bundle is for you! This unique bundle combines five essential courses to equip you for a leadership role in the catering industry. You'll gain a thorough understanding of catering management principles, from menu planning and costing to staff supervision and event coordination. Additionally, you'll master the HACCP food safety system, a globally recognised standard for hygiene and quality control. Learn to develop your awareness of food allergens to ensure the safety and well-being of your customers. This Diploma in Catering Management at QLS Level 4 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Our Bundle contains 5 of our premium courses for one discounted price: Course 01: Catering Management Course 02: Diploma in HACCP Food Safety at QLS Level 5 Course 03: Diploma in Professional Chef Course 04: Higher Technician in Cooking and Gastronomy Course 05: Food Allergen Awareness Training Enrol Diploma in Catering Management training today to accomplish the possibilities that will drive your career forward and get ahead of the curve! Learning Outcomes of Catering Management Develop comprehensive knowledge of catering management principles and practices. Understand HACCP food safety standards and their practical implementation. Master advanced cooking techniques and culinary skills for professional chefs. Gain expertise in menu planning and incorporating culinary trends. Learn about food allergen awareness and accommodating dietary restrictions. Develop skills in event planning, staff management, and cost control. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Catering Management Get a free student ID card with Catering Management Training program (£10 postal charge will be applicable for international delivery) The Catering Management is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Catering Management course materials The Catering Management comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Catering Management Module 01: An Overview of Catering Business Module 02: Laws and Legislations Regarding food Safety and Hygiene Module 03: Food Safety and Hygiene Module 04: Food Safety in Catering Module 05: Management of Food and Beverage Operations Module 06: Marketing and Human Resource Course 02: Diploma in HACCP Food Safety at QLS Level 5 Module 01: An Introduction to HACCP Module 02: HACCP and Food Safety Legislation Module 03: Food Safety Hazards Module 04: Planning a HACCP System Module 05: Creating the HACCP System Module 06: Principle 1: Hazard Analysis Module 07: Principle 2: Critical Control Points Module 08: Principle 3: Critical Limits Module 09: Principle 4: Monitoring Critical Control Points Module 10: Principle 5: Corrective Action Module 11: Principle 6: Verification of the HACCP System Module 12: Principle 7: Documentation Module 13: Implementing the HACCP System Module 14: HACCP Alternatives Course 03: Diploma in Professional Chef Becoming A Chef Kitchen Management Managing Restaurant Recipes =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £65) CPD Hard Copy Certificate: £29.99 CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring Managers Catering Staff Career Changers Food Enthusiasts Restaurant Owners Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Food Safety Officer Food Safety Manager Food Safety Supervisor Senior food retailer Head Chef Restaurant and Café owner Supervisory food handler And many more! Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Catering Management at QLS Level 4 Hard copy certificate - £99 Please note that International students have to pay an additional £10 as a shipment fee.

Customer Service Level 1 This meticulously designed course equips you with unrivalled Customer Service skills, essential for scaling the corporate ladder. From mastering Customer Service Fundamentals to proactive Customer Management, your path to exceptional Customer Service starts here. Learning Outcomes: Explain the role of CRM in Customer Service. Demonstrate Customer Service best practices. Interpret customer loyalty on Customer Service. Evaluate the Grow Customer Service Model. Critique the roles of a Customer Service Manager. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Customer Service Level 1 Syllabus Customer Service & Care: Master the basics of Customer Service and CRM to create a customer-focused organization. Great Customer Service: Develop skills in empathy and call centre effectiveness for world-class Customer Service. Customer Service Models: Apply the Grow Service Model and defusing techniques for enhanced Customer Service. Customer Management: Understand proactive management cycles and roles for effective Customer Service. Customer Rapport: Learn strategies for building rapport and driving customer loyalty in Customer Service.