1306 Retail courses in Cardiff delivered On Demand

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Customer relationship management helps in customer retention. It is essential in every business for increased profits. Set your business for higher productivity and efficiency with the Customer Relationship Management course. Effective CRM implementation can improve customer relationships, attract new prospective customers, and win back former customers. This Customer Relationship Management Course will teach you about CRM fundamentals and equip you with the skills to build strong customer relationships. It will teach you how to create a CRM strategy for your business. You'll pick up valuable information on data analysis in CRM and how to deepen your customer relationships. The training will also enhance your ability to handle customer complaints and familiarise you with the emerging trends of CRM.  Learning Objectives Learn the CRM fundamentals Know about data analysis in CRM Enrich your knowledge of CRM database management Know how to deepen customer relationships Learn to handle customer complaints Who is this Course for? This Customer Relationship Management Course is ideal for aspiring professionals who wish to gain the relevant skills and knowledge to fast track their careers. It is for those who have little or no knowledge of CRM or those who are new to the field and want to test their skills and knowledge. There are no entry requirements for this course. However, an eye for detail and a creative mind is essential. Entry Requirement Anyone interested in learning more about this subject should take this Customer Relationship Management course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path On successful completion of the Customer Relationship Management Course, learners can progress to a more advanced program from our course list. Career opportunities in this field include freelancing or working in-house, within a range of professional settings, with the opportunity to earn a high salary. Related professions in this industry include: CRM Analyst CRM Consultant CRM Developer CRM Executive CRM Manager CRM Specialist Course Curriculum Module 01: Introduction to Customer Relationship Management (CRM) Introduction to Customer Relationship Management (CRM) 00:22:00 Module 02: CRM Fundamentals CRM Fundamentals 00:24:00 Module 03: CRM Strategies CRM Strategies 00:33:00 Module 04: Data Analysis in CRM Data Analysis in CRM 00:28:00 Module 05: CRM Databases CRM Databases 00:21:00 Module 06: Deepening Customer Relationship Deepening Customer Relationship 00:23:00 Module 07: Handling Customer Complaints Handling Customer Complaints 00:22:00 Module 08: Future of CRM Future of CRM 00:25:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Overview This comprehensive course on Sales & Selling Management Course will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Sales & Selling Management Course comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? After successfully completing the course you will be able to order your certificate, these are included in the price. Who is This course for? There is no experience or previous qualifications required for enrolment on this Sales & Selling Management Course. It is available to all students, of all academic backgrounds. Requirements Our Sales & Selling Management Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 1 sections • 10 lectures • 01:44:00 total length •Module 01: Understanding the Talk: 00:11:00 •Module 02: Getting Prepared to Make the Call: 00:08:00 •Module 03: Creative Openings: 00:08:00 •Module 04: Making Your Pitch: 00:11:00 •Module 05: Handling Objections: 00:10:00 •Module 06: Sealing the Deal: 00:11:00 •Module 07: Following Up: 00:14:00 •Module 08: Setting Goals: 00:10:00 •Module 09: Managing Your Data: 00:10:00 •Module 10: Using a Prospect Board: 00:11:00

Transform your customer service expertise with our Advanced Diploma in Customer Service. Gain a comprehensive understanding of industry best practices, advanced communication strategies, and cutting-edge customer-centric approaches. Elevate your skills, boost customer satisfaction, and propel your career to new heights. Enroll now for a specialized program designed to empower you with the knowledge and tools needed to excel in the dynamic world of customer service.

Sales and Marketing: Sales and Marketing Diploma Are you trying to find the best professional sales and marketing diploma? Enrol in our top-notch sales and marketing diploma for advantages in the digital age. This sales and marketing diploma covers multi-level marketing fundamentals as well as a general summary. This sales and marketing diploma covers sales principles, sales techniques, and team motivation. Moreover, the sales and marketing diploma includes instruction in in-person sales strategies and information on lead generation and prospecting. This sales and marketing diploma also helps to improve your fundamental soft skills and body language as a sales manager. This sales and marketing diploma elaborates on online marketing, negotiating techniques, and communication methods. Enrol in our sales and marketing diploma for a general overview of how to run an effective social media marketing campaign and the overall field! Learning outcome of sales and marketing diploma This sales and marketing diploma helps to understand: Marketing basics, multi-level marketing, and a broad overview of this sales and marketing diploma course. This sales and marketing diploma explains sales fundamentals, sales secrets, and how to motivate sales teams. In-person sales techniques are a part of this sales and marketing diploma. This sales and marketing diploma explains prospecting and lead generation. Through this sales and marketing diploma, you can enhance your basic soft skills and body language as sales manager. Communication strategies, internet marketing, and negotiation skills are elaborated on in this sales and marketing diploma. How to operate efficient social media marketing is broadly described in this sales and marketing diploma. Special Offers of this Sales and Marketing: Sales and Marketing Diploma Course This Sales and Marketing: Sales and Marketing Diploma Course includes a FREE PDF Certificate. Lifetime access to this Sales and Marketing: Sales and Marketing Diploma Course Instant access to this Sales and Marketing: Sales and Marketing Diploma Course Get FREE Tutor Support to this Sales and Marketing: Sales and Marketing Diploma Course Sales and Marketing: Sales and Marketing Diploma Looking to elevate your career in sales and marketing? Our Sales and Marketing: Sales and Marketing Diploma is the perfect choice for professionals aiming to excel in this dynamic field. With this Sales and Marketing: Sales and Marketing Diploma, you'll master multi-level marketing fundamentals, gaining deep insights into sales principles, effective techniques, and how to motivate a team for peak performance. Our Sales and Marketing: Sales and Marketing Diploma also delves into in-person sales strategies, lead generation, and prospecting, ensuring you’re equipped to close deals and grow your client base. Enhance your soft skills, perfect your body language, and learn cutting-edge online marketing, negotiation tactics, and communication strategies. Make the smart move with our Sales and Marketing: Sales and Marketing Diploma and transform your professional potential. Who is this course for? Sales and Marketing: Sales and Marketing Diploma It is possible for learners to enrol in this sales and marketing diploma without having any prior knowledge of this field. Requirements Sales and Marketing: Sales and Marketing Diploma To enrol in this Sales and Marketing Diploma Course, students must fulfil the following requirements. To join in our Sales and Marketing: Sales and Marketing Diploma Course, you must have a strong command of the English language. To successfully complete our Sales and Marketing: Sales and Marketing Diploma Course, you must be vivacious and self driven. To complete our Sales and Marketing: Sales and Marketing Diploma Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Sales and Marketing: Sales and Marketing Diploma Course. Career path Sales and Marketing: Sales and Marketing Diploma You can employ yourself as a sales executive, sales manager, marketing executive, sales executive, and in other related roles after finishing the Sales and Marketing: Sales and Marketing Diploma diploma.

*** Service: Customer Service*** Do you want to start a career in customer service? Are you interested in learning the customer service skills and knowledge needed for this role but do not know where to start? To expand your professional horizons, enrol in this Level 2 Customer Service course right now. This Level 2 Customer Service course is ideal for both job seekers and current employees. An organization's success is determined by the quality of its customer support and services in the business world. The modern consumer prefers brands that prioritize customer service over product selection and even low prices. Customer loyalty cannot be bought at any price, but it can be obtained through excellent customer service. If you are trying to secure your first job or advance your current customer service career, this Level 2 Customer Service course will make a difference. Take the first big step toward realizing your full potential today with our support. Learning Outcomes After completing this Service: Customer Service course, you will be able to - Begin your career in any customer-facing role and succeed. Recognize your client's most important needs. Determine what it takes to have excellent customer service. Dealing with difficult clients and difficult situations is a necessary part of the work. Handle complaints professionally and confidently. Why Choose Customer Service Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Other courses are included with Service : Customer Service Bundle Course*** Course 01: Level 2 Customer Service Course 02: Anger Management Course 03: Communication Skills Course Course Curriculum *** Service: Customer Service*** Module 1: Introduction to Customer Service Module 2: Understanding the Organisation Module 3: Prepare to Deliver Excellent Customer Service Module 4: Communication in the Customer Service Role Module 5: Understand Customers Assessment Method After completing each module of the Service: Customer Service Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Service: Customer Service course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? *** Service: Customer Service*** This Service: Customer Service course is ideal for anyone looking for a rewarding job in customer service. Requirements There are no specific requirements for this Customer Service course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included

Whether the Highfield Customer Service e-learning course is used as part of the training for a level 2 customer service qualification or as a stand-alone training course for staff and managers, learners will understand what is meant by, and how to deliver, good customer service in your organisation. From the basic principles of customer service to understanding and anticipating customers’ wants and needs, the course breaks information into engaging and interactive chunks. Areas covered Customer service principles Customers’ needs and expectations Behaviour and interpersonal skills Responding to problems or complaints Who is it aimed at? The course is useful for staff, managers, and apprentices working within any business

Level 3 Sales Management is suitable for anyone aspiring to or already working in this field or simply want to learn deeper into sales management. You will be able to add this qualification to your CV by downloading your certificate instantly without any cost. To make this course more accessible for you, we have designed it for both part-time and full-time students. This course is packed into bite-size module for your convenience. You can study at your own pace or become accredited within hours! If you require support, our experienced tutors are always available to help you throughout the comprehensive syllabus of this course and answer all your queries through email. In today's dynamic business environment, managers from all over the world are constantly being challenged to make the right decisions in as fast and efficient a way as possible. This Level 3 Sales Management is specifically designed to satisfy the needs of business managers and other professionals. It embraces those aspects of management and business policy that are essential in today's business and financial scene. The course will support you in achieving your organizational goals in highly competitive and professional environments, as well as provide you with the knowledge, skills and attitudes needed by an active sales force and managers at all levels in order to function effectively. Who is this Course for? Diploma in Sales Management is perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of the English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Sales Management Sales Management- Part 1 01:00:00 Sales Management- Part 2 01:00:00 Sales Management- Part 3 01:00:00 Sales Management- part 4 01:00:00 Sales Management- Part 5 01:00:00 Sales Management- Part 6 01:00:00 Sales Management- Part 7 01:00:00 Relationship in Sales Focusing on Your Customer 00:15:00 What Influences People in Forming Relationships? 00:30:00 Disclosure 00:15:00 How to Win Friends and Influence People 00:15:00 Communication Skills for Relationship Selling 01:00:00 Non-Verbal Messages 00:30:00 The Handshake 00:30:00 Small Talk 00:15:00 Networking 00:15:00 Sales and Marketing Defining Marketing 00:30:00 Recognizing Trends 00:15:00 Doing Market Research 00:15:00 Strategies for Success 00:15:00 Mission Statements 00:15:00 Trade Shows 00:15:00 Developing a Marketing Plan 00:30:00 Increasing Business 00:15:00 Saying No to New Business 00:30:00 Advertising Myths 00:30:00 Networking Tips 00:30:00 Sales Strategies Selling Skills 00:15:00 The Sales Cycle 00:30:00 Framing Success 00:15:00 Setting Goals with SPIRIT! 00:15:00 The Path to Efficiency 00:15:00 Customer Service 00:15:00 Selling More 00:15:00 Selling Price 00:15:00 Reference Book Sales Force Management 00:00:00 Mock Exam Mock Exam- Diploma in Sales Management 00:20:00 Final Exam Final Exam- Diploma in Sales Management 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Are you currently a call centre agent? Or are you someone who is in charge in customer service? Are you planning to learn more about his job but don't know where? Then this training course will be a very big help for you to know how customer service works and why it works that way. Description: Almost everyone knows how customer services can make or break any business. These services help your clients be assured that you are available when problems arise. To know more about customer service, you will learn how to identify different types of buying motivations. You will need to learn about SMART goals and familiarise yourself with strategies that can improve communication skills. You will also learn the importance of phone etiquette and learn how to use it. You will learn all the necessary skills, knowledge and information about call centre & customer service training in this course.  Who is the course for? Call centre agents or customer service representatives who need to acquire skills for their profession. People who are interested in call centre customer service training. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Call Centre & Customer Service Training Course would be beneficial for the following careers: Administration Assistant Call Center Agents Customer Service Representative Online Assistant Telephone Assistant. Call Centre & Customer Service Training Course Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 01:00:00 Module Eight - Bench marking 00:30:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 01:00:00 Module Eleven - Closing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Call Centre & Customer Service Training Course- Activities 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Call Centre & Customer Service Training Course 00:20:00 Final Exam Final Exam- Call Centre & Customer Service Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00