978 Resilience courses

In the heart of bustling city streets and the constant cacophony of modern life, a haven of tranquillity awaits. 'Meditation for Wellbeing' is not just another course; it's an experience, a transformative journey. This course serves as a lighthouse, guiding you away from the tempests of anxiety and towards a realm of serenity. Dive deep into the mind's profound layers and discover techniques to combat the unease that lurks within. By the culmination, you won't merely understand anxiety; you'll have the tools to conquer it. Meditation for Wellbeing' offers an enlightening exploration into the essence of meditation and its undeniable impact on mental health. Charting a path from introductory principles to advanced techniques, this course empowers learners with the means to transcend anxiety's clutches. Beginning with a foundational comprehension of meditation, attendees are introduced to the myriad benefits that this age-old practice brings. Subsequent modules delve into the complex world of anxiety, demystifying its origins and manifestations. But understanding is only half the battle. The true essence of this course lies in its practical teachings; as learners will be equipped with a toolkit of techniques and skills, designed not only to combat anxiety but to foster an enduring sense of peace. Embrace the journey, and let meditation illuminate the path to true wellbeing. Learning Outcomes Recognise the foundational principles of meditation and its significance for wellbeing. Develop a comprehensive awareness of anxiety, its causes, and manifestations. Master techniques to alleviate anxiety and promote mental tranquillity. Adopt advanced anti-anxiety skills to further enhance emotional stability. Integrate meditation practices seamlessly into daily routines. Cultivate a proactive approach to maintaining mental health. Evaluate personal progress and tailor meditation techniques to individual needs. Why buy this Meditation for Wellbeing? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Meditation for Wellbeing you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Meditation for Wellbeing is suitable for: Individuals seeking solace in the chaos of modern life. Those curious about meditation's impact on mental health. Anyone desiring a more balanced, calm approach to daily challenges. Learners looking to bolster their emotional resilience. Mental health advocates eager to expand their knowledge on anxiety alleviation. Prerequisites This Meditation for Wellbeing was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Meditation Assistant: £18,000 - £22,000 per annum Certified Meditation Instructor: £25,000 - £35,000 per annum Corporate Wellness Consultant: £40,000 - £50,000 per annum Meditation Retreat Organizer: £45,000 - £60,000 per annum Wellbeing and Meditation Content Creator/Author: £30,000 - £100,000+ per annum Founder/Director of a Meditation School or Centre: £60,000 - £150,000+ per annum Course Curriculum Introduction & First Concepts Introduction To Mindful Meditation 00:06:00 Understanding Mindful Meditation 00:05:00 How To Practice Mindful Meditation 00:06:00 Understanding & Beating Anxiety Still More Mindful Meditation Techniques 00:05:00 Mindful Meditation & Your Brain 00:04:00 Why Is Awareness So Important 00:09:00 More Anti-Anxiety Skills & Concepts Mindful Meditation & Work 00:05:00 Mindful Meditation & Relationships 00:04:00 Mindful Meditation & Happiness 00:05:00 Famous & Successful People Who Meditate 00:04:00 Great Mindful Meditation Apps 00:05:00 The Many Benefits Of Mindful Meditation 00:09:00 How To Create A Mindful Life 00:06:00 Conclusion Conclusion - Final Thoughts & Tips 00:01:00

Venture into the heart of psychological transformation with our Cognitive Behavioural Therapy (CBT) Training course. As you begin, you'll unearth the origins and evolution of CBT, setting the stage for a deeper understanding of its life-altering capabilities. Each module is meticulously crafted to build upon the last, providing a seamless learning experience that takes you from foundational theories to the practical application of combating detrimental thought processes. Discover the art of goal setting to propel individuals towards a brighter outlook on life, and master the nuances of behavioural activation to spark positive change. The course is designed not just to inform but to equip you with the expertise to challenge and alter ingrained beliefs that hinder progress. You will learn how to dismantle the architecture of negative thinking and replace it with constructive, empowering beliefs through a detailed, step-by-step approach. This hands-on knowledge is vital for navigating the complexities of mental ailments, including stress and phobias, and for deploying CBT techniques to address panic attacks, anger, and addictive behaviours with confidence and compassion. Learning Outcomes Gain insight into the history and principles underlying CBT. Develop the ability to identify and alter negative cognitive patterns. Acquire techniques for fostering positive behavioural changes. Master strategies for reshaping core beliefs and combating procrastination. Learn to apply mindfulness and CBT tactics for a variety of psychological concerns. Why choose this Cognitive Behavioural Therapy (CBT) Training course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Cognitive Behavioural Therapy (CBT) Training Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Cognitive Behavioural Therapy (CBT) Training course for? Aspiring therapists passionate about cognitive-behavioural methodologies. Health sector workers looking to enhance patient support with effective techniques. Teachers and coaches aiming to integrate psychological resilience in their guidance. Individuals dedicated to self-improvement and aiding others in mental health battles. Professionals in care roles desiring to incorporate CBT into their support repertoire. Career path CBT Practitioner: £30,000 - £50,000 Psychologist: £35,000 - £80,000 Mental Health Specialist: £26,000 - £50,000 Life Skills Coach: £25,000 - £55,000 Personal Development Facilitator: £22,000 - £40,000 Behavioural Support Consultant: £24,000 - £46,000 Prerequisites This Cognitive Behavioural Therapy (CBT) Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Cognitive Behavioural Therapy (CBT) Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Cognitive Behavioural Therapy (CBT) Training Module 01: Getting Started with CBT 00:03:00 Module 02: CBT History 00:03:00 Module 03: Importance of Negative Thoughts 00:06:00 Module 04: Goal Setting 00:09:00 Module 05: Behavioural Activation 00:08:00 Module 06: Cognitive Restructuring 00:05:00 Module 07:Cognitive Restructuring: Step-by-step Plan 00:08:00 Module 08: Core Belief 00:02:00 Module 09: Changing Negative Belief 00:06:00 Module 10: Mindfulness-integrated CBT 00:05:00 Module 11: CBT in Procrastination 00:01:00 Module 12: CBT in Stress, Anxiety and Depression 00:03:00 Module 13: CBT in Fear and Phobias 00:02:00 Module 14: CBT in Panic Attacks 00:02:00 Module 15: CBT in Excessive Anger 00:02:00 Module 16: CBT in Eating Disorder 00:02:00 Module 17: CBT in Addiction 00:02:00 Assignment Assignment - Cognitive Behavioural Therapy (CBT) Training 00:00:00

Maximize your capabilities as a primary teacher with our extensive Primary Teaching course. Learn about child development, lesson planning, and online teaching to excel in primary education.

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Center Manager Training 2:18:57 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03:: Phone Etiquette 04:04 4: Module 04: Tools 02:45 5: Module 05: Speaking Like a Star 02:58 6: Module 06: Types of Questions 04:41 7: Module 07: Benchmarking 03:34 8: Module 08: Goal Setting 04:58 9: Module 09: Key Steps 04:30 10: Module 10: All About Telemarketing 04:39 11: Module 11: Elevate Sales on Telephone 06:46 12: Module 12: Prospective Telephone-Sales Expert 06:20 13: Module 13: The Right Words and Phrases to Use on a Sales Call 05:36 14: Module 14: Preparing the Call 06:32 15: Module 15: Opening the Call 07:54 16: Module 16: Structuring the Call 06:19 17: Module 17: Verbal Communication Skills 12:10 18: Module 18: Dealing with Objections 08:51 19: Module 19: Closing the Sale/ Gaining Commitment 09:15 20: Module 20: Dealing with Rejection 06:58 21: Module 21: Close a Sale Call 06:42 22: Module 22: Increasing your Earnings by Expanding Sales 09:29 23: Module 23: Closing 03:31 24: CPD Certificate - Free 01:00 Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Center Manager Training 2:18:57 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03:: Phone Etiquette 04:04 4: Module 04: Tools 02:45 5: Module 05: Speaking Like a Star 02:58 6: Module 06: Types of Questions 04:41 7: Module 07: Benchmarking 03:34 8: Module 08: Goal Setting 04:58 9: Module 09: Key Steps 04:30 10: Module 10: All About Telemarketing 04:39 11: Module 11: Elevate Sales on Telephone 06:46 12: Module 12: Prospective Telephone-Sales Expert 06:20 13: Module 13: The Right Words and Phrases to Use on a Sales Call 05:36 14: Module 14: Preparing the Call 06:32 15: Module 15: Opening the Call 07:54 16: Module 16: Structuring the Call 06:19 17: Module 17: Verbal Communication Skills 12:10 18: Module 18: Dealing with Objections 08:51 19: Module 19: Closing the Sale/ Gaining Commitment 09:15 20: Module 20: Dealing with Rejection 06:58 21: Module 21: Close a Sale Call 06:42 22: Module 22: Increasing your Earnings by Expanding Sales 09:29 23: Module 23: Closing 03:31 24: CPD Certificate - Free 01:00 Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Embarking on a Sports Psychology training course can significantly enhance your understanding of the mental aspects of athletic performance, which is crucial in today's competitive world. Sports Psychology focuses on mental toughness, goal setting, motivation, and concentration, all of which are essential skills for success both on and off the field. By mastering Sports Psychology, you can improve your daily life by managing stress, enhancing focus, and maintaining a positive mindset. Professionally, these skills are invaluable; they can help you excel in high-pressure situations and foster a resilient and goal-oriented approach. In the UK, the demand for Sports Psychology professionals is rising, with job opportunities spanning coaching, athletic training, and wellness programs. The average salary for a Sports Psychologist in the UK is around £35,000 to £45,000 per year, reflecting the growing recognition of the field's importance. The sector is experiencing growth, with an estimated increase of 10-15% annually, highlighting the expanding appreciation for mental health in sports. The advantages of completing a Sports Psychology course are numerous, including improved job prospects, enhanced personal well-being, and a deeper understanding of how psychological factors influence performance. This burgeoning field offers a promising career path for those passionate about sports and mental health. Key Features: CPD Certified Sports Psychology Training Course Free Certificate from Reed CIQ Approved Sports Psychology Training Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Sports Psychology Module 02: Mental Toughness Module 03: Goal Setting in Sport Module 04: Motivation in Sport Module 05: Concentration Module 06: Arousal, Stress, and Anxiety Module 07: Arousal Regulation Module 08: Imagery Module 09: How to Be a Better Competitor Module 10: Athletic Injuries and Psychology Module 11: Exercise and Psychological Wellbeing Module 12: Sports Psychology for a Coach Module 13: Parents Involvement in Sports Psychology Module 14: Sports Psychology at Workplace Learning Outcomes: Understand key concepts in sports psychology for enhanced athletic performance. Apply mental toughness techniques to improve resilience and performance. Set effective goals tailored to individual and team sporting ambitions. Analyze motivational factors influencing athletes' performance and strategies. Develop concentration skills crucial for maintaining focus during competitive events. Employ arousal regulation and stress management techniques for optimal performance. CPD 10 CPD hours / points Accredited by CPD Quality Standards Sports Psychology 3:48:24 1: Module 01: Introduction to Sports Psychology Preview 15:37 2: Module 02: Mental Toughness 12:27 3: Module 03: Goal Setting in Sport 19:11 4: Module 04: Motivation in Sport 15:52 5: Module 05: Concentration 20:56 6: Module 06: Arousal, Stress, and Anxiety 18:23 7: Module 07: Arousal Regulation 17:47 8: Module 08: Imagery 18:15 9: Module 09: How to Be a Better Competitor 10:50 10: Module 10: Athletic Injuries and Psychology 17:28 11: Module 11: Exercise and Psychological Wellbeing 10:56 12: Module 12: Sports Psychology for a Coach 17:09 13: Module 13: Parents Involvement in Sports Psychology 16:51 14: Module 14: Sports Psychology at Workplace 15:42 15: CPD Certificate - Free 01:00 Who is this course for? This Sports Psychology Training Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Sports Psychology Training Course is ideal for: Athletes seeking mental performance enhancement. Coaches aiming to integrate psychology into sports coaching methods. Parents interested in supporting their children's psychological development in sports. Sports professionals looking to improve their competitive edge. Individuals interested in the psychological aspects of sports and exercise. Requirements Learners do not require any prior qualifications to enrol on this Sports Psychology Training Course. You just need to have an interest in Sports Psychology Training Course. Career path After completing this Sports Psychology Training Course you will have a variety of careers to choose from. The following job sectors of Sports Psychology Training Course are: Sports Psychologist Sports Coach Sports Development Officer Performance Analyst Exercise Psychologist Sports and Exercise Scientist Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Center Manager Training 2:18:57 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03:: Phone Etiquette 04:04 4: Module 04: Tools 02:45 5: Module 05: Speaking Like a Star 02:58 6: Module 06: Types of Questions 04:41 7: Module 07: Benchmarking 03:34 8: Module 08: Goal Setting 04:58 9: Module 09: Key Steps 04:30 10: Module 10: All About Telemarketing 04:39 11: Module 11: Elevate Sales on Telephone 06:46 12: Module 12: Prospective Telephone-Sales Expert 06:20 13: Module 13: The Right Words and Phrases to Use on a Sales Call 05:36 14: Module 14: Preparing the Call 06:32 15: Module 15: Opening the Call 07:54 16: Module 16: Structuring the Call 06:19 17: Module 17: Verbal Communication Skills 12:10 18: Module 18: Dealing with Objections 08:51 19: Module 19: Closing the Sale/ Gaining Commitment 09:15 20: Module 20: Dealing with Rejection 06:58 21: Module 21: Close a Sale Call 06:42 22: Module 22: Increasing your Earnings by Expanding Sales 09:29 23: Module 23: Closing 03:31 24: CPD Certificate - Free 01:00 Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Telephone selling can be a challenge. It can be a pressured environment and sales professionals need to be able to maintain peak performance in order to meet - and preferably exceed - their targets. This programme will help make it easier for them. The expert trainer covers the whole process, to help participants see it from their customer's perspective. The focus is on how to use a practical understanding of sales psychology, and of the nature of the telephone sales conversation, to help make it easier for customers to buy. This programme will give your team the skills to: This course will help participants: Understand why people buy - and how that makes it easier to sell Manage the sales process better Steer their sales calls to a more positive outcome Recognise - and respond to - customer buying signals Meet and overcome objections Choose the most appropriate techniques for closing with confidence Enhance their resilience Improve their communication skills on the telephone 1 Introduction Aims and objectives Overview Self-appraisal of current skills and development areas 2 The sales approach What selling means Why selling is like nature 3 The telephone as an instrument of communication Qualities of the telephone How telephone communication differs from face-to-face Advantages and drawbacks of the telephone How to optimise selling over the telephone Communication techniques to help you stand out from the crowd 4 Creating a relationship Professional telephone etiquette Building a rapport Connecting with the customer so that they feel you are on the same wavelength 5 The structure of a sales call Opening the call - creating a positive first impression Effective questioning to gather information and establish need Identifying and presenting the features and benefits of the product or service Matching the benefits to customers' needs Recognising and responding to buying signals Anticipating, meeting and overcoming objections Closing the sale and asking for the order - different closing techniques The importance of testimonials - how to obtain them and when to use them 6 Listening skills The challenges of accurate listening How to enhance listening skills Ensuring the customer feels heard and understood through empathetic listening 7 Shaping and using a script Developing a script to increase levels of confidence Leaving the door open 8 Managing the campaign Organisation and call planning Identifying your target market group Planning who and when to call Logging constructive information 9 Personal management The importance of persistence Is there a time to back off? Stamina - optimising energy levels Bouncing back 10 Practising the new information Pulling the details together Practising in a supportive environment 11 Action planning Personal learning summary and action plan

Remember how incredibly Tom Cruise managed to get past the security in Mission: Impossible? Well, you may not have encountered such a creative burglar in real life, but we cannot ignore the possibility of unlawful activities in our everyday life. Our CCTV Surveillance and Security Management Program bundle allows you to develop the knowledge needed to become a proficient CCTV operator and a trusted safety guardian. In the UK, the starting income in this field is £17K, but depending on the region and your expertise, you might make up to £50K annually. We include essential courses in this specially crafted bundle - CCTV Operator and Security Management Diploma. Whether you're seeking to enter the security industry or looking to upgrade your existing skills, this bundle is your gateway to a world where vigilance meets innovation. Embark on a fulfilling career path that combines responsibility, professionalism, and the chance to make a real impact. Each courses in this bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This CCTV Surveillance and Security Management Program bundle promises education and an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Immerse yourself in these diverse, enthralling subjects, each designed to fuel your curiosity and enhance your knowledge. Dive in now! The courses in this bundle include: Course 1: CCTV Operator Course Course 2: Security Management Diploma Learning Outcomes: Understand the operational requirements of a CCTV system and demonstrate proficient CCTV operator skills and abilities. Monitor CCTV cameras proficiently and conduct watch surveillance activities to ensure safety, protection, and incident management. Follow data protection regulations and legal considerations such as privacy laws, consent requirements, and data handling best practices. Understand the principles and practices of security management, including risk analysis, physical and information & cyber security, and fraud prevention. Apply effective security management strategies and measures, such as implementing security policies and risk reduction techniques. Demonstrate knowledge and their practical applications in security investigations, threat awareness and emergency response procedures. The CCTV Operator course teaches you how to operate CCTV cameras and other relevant systems. We describe effective ways a CCTV operator can monitor CCTV cameras and demonstrate how such video surveillance systems uphold safety and security. In addition, we go over the General Data Protection Regulation (GDPR) in the UK and explain how it influences CCTV operators. Finally, we outline the employment criteria of a CCTV operator to assist you in getting started in this sector. This bundle will guide you to analyse the risks, implement protective measures, and navigate the ever-evolving landscape of cyber security and fraud prevention. With our well-designed modules on physical and information security protection, business resilience, and crisis management, you'll gain the understanding to safeguard assets and ensure the continuity of operations. Don't miss this opportunity to gain a competitive edge and establish yourself in the realm of security. Secure your spot in the CCTV Surveillance and Security Management Program today to elevate your career prospects and contribute to a safer world. Enhance your watchful eye, and protect what matters most! Quality Licence Scheme Endorsed Certificate of Achievement: Upon successful completion of the course, you will be eligible to order an original hardcopy certificate of achievement. This prestigious certificate, endorsed by the Quality Licence Scheme, will be titled 'Diploma in Security Management at QLS Level 5'. Your certificate will be delivered directly to your home. The pricing scheme for the certificate is as follows: £109 GBP for addresses within the UK. Please note that delivery within the UK is free of charge. Please Note: NextGen Learning is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for the following: Aspiring CCTV operators who want to acquire the knowledge and skills to operate and manage CCTV systems effectively. Security professionals like security personnel, security guards, or individuals already working in the security industry. Facility managers are responsible for overseeing the security and surveillance operations of various facilities. Law enforcement and public safety personnel, such as police officers, security officers, or other law enforcement professionals. Security consultants provide services like risk assessment, design of the system, and implementation. Individuals seeking career advancement wish to broaden their knowledge to explore new job opportunities. Career path People can pursue careers: CCTV Operator - £22,000 to £24,000 per year Control Room Operator - £17,000 to £49,000 per year Surveillance Operator - £19,000 to £36,000 per year Security Officer - £18,000 to £32,000 per year Security Supervisor/Manager - £25,000 to £38,000 per year Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - £9.99 QLS Endorsed Certificate Hard copy certificate - £109

Dive into the World of GDPR and Network Security and Unlock Lucrative Career Opportunities in the UK! In this digital age, where data protection and cybersecurity have become paramount, GDPR and network security professionals are in high demand. With annual salaries ranging from £40,000 to £90,000 and beyond, this bundle offers an exciting pathway to a rewarding and well-compensated career. As the importance of data protection and network security continues to grow, businesses seek experts who can navigate the complexities of GDPR compliance and safeguard their networks against cyber threats. Our exclusive bundle combines two comprehensive courses to equip you with the skills and knowledge needed to excel in these critical domains. Each course in this GDPR and Network Security bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This GDPR and Network Security bundle promises education and an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Immerse yourself in these diverse, enthralling subjects, each designed to fuel your curiosity and enhance your knowledge. Dive in now! The courses in this bundle include: GDPR Computer Networks Security from Scratch to Advanced Learning Outcomes: Gain a comprehensive understanding of the General Data Protection Regulation (GDPR) and its impact on organisations. Learn how to implement data protection policies, procedures, and controls effectively to ensure GDPR compliance. Develop the skills to identify, assess, and manage the risks of handling personal data. Acquire a deep understanding of computer networks, their vulnerabilities, and the tools and techniques for securing them. Learn advanced network security concepts, including encryption, intrusion detection, and incident response. Gain practical knowledge of implementing network security measures to protect against cyber threats and ensure data integrity. Our GDPR and Network Security bundle offers you a comprehensive learning experience that combines two essential courses designed to equip you with the knowledge and skills needed to excel in these critical domains. In an era where data privacy and network integrity are paramount, this bundle will empower you to navigate the complexities of GDPR compliance and defend against cyber threats. In this course, you will delve into the intricacies of the General Data Protection Regulation (GDPR). You will gain a comprehensive understanding of the principles, legal requirements, and implications of GDPR compliance. Learn how to assess data protection risks, develop and implement data protection policies, and ensure the privacy and rights of individuals are respected. This course will equip you with the knowledge and skills necessary to navigate the complex landscape of GDPR and become a trusted expert in data protection. This course is a journey from the fundamentals of computer network security to advanced concepts. Explore network vulnerabilities, encryption methods, intrusion detection systems, and incident response techniques. Gain hands-on experience securing computer networks, implementing access controls, and mitigating cyber threats. By the end of this course, you will have the skills and expertise to safeguard networks, protect sensitive data, and contribute to the resilience of digital infrastructures. Join our GDPR and Network Security Bundle today and equip yourself with the skills to protect valuable data, ensure regulatory compliance, and fortify networks against ever-evolving threats. Whether you're a data protection officer, an IT professional, or someone looking to enhance their cybersecurity skills, this bundle will empower you to thrive in this high-demand field. CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The target audience for the course is: IT professionals are looking to specialise in GDPR compliance and network security. Data protection officers are responsible for ensuring GDPR compliance within organisations. Security analysts and professionals seek to enhance their network security knowledge and skills. Business owners and managers who want to understand the implications of GDPR and secure their networks effectively. Individuals interested in pursuing a career in data protection, cybersecurity, or network security. Career path Our course will prepare you for a range of careers, including: Data Protection Officer: £40,000 to £70,000 per year GDPR Consultant: £50,000 to £90,000 per year Network Security Specialist: £45,000 to £80,000 per year Security Analyst: £40,000 to £70,000 per year Compliance Manager: £45,000 to £80,000 per year Cybersecurity Consultant: £50,000 to £90,000 per year Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - £9.99 Unlock your potential and showcase your accomplishments with our CPD Quality Standards certificates! Upon finishing GDPR and Computer Networks Security from Scratch to Advanced, you'll have the opportunity to obtain valuable proof of your achievement. For just £4.99, we'll send you a CPD Quality Standards PDF Certificate via email, or if you prefer, you can get a beautifully printed hardcopy certificate for £9.99 in the UK. If you're located internationally, don't worry! We offer a printed hardcopy certificate for £14.99, ensuring your success knows no boundaries. Grab your certificate and celebrate your success today!