Unlock the keys to unparalleled customer service excellence with our 'Call Centre Training' course. Dive into the essentials of call center operations, hone communication skills, master telephone etiquettes, and learn effective negotiation techniques. Navigate challenging interactions, manage difficult customers, and grasp the intricacies of call center metrics and benchmarking. Stay ahead of the curve with insights into the latest technology trends shaping the industry. Elevate your career and contribute to organizational success by enrolling today. Develop the skills needed to excel as a call center professional and create lasting customer satisfaction.
Effective treatment and recovery Discover why some people become traumatised and not others, the cause of extreme traumatic stress responses, the wide range of trauma symptoms – and much more… Accredited CPD: 2.5 hours This clear, helpful online trauma awareness course with Ros Townsend, a highly experienced psychotherapist specialising in treating trauma, gives you a thorough understanding of how and why we can be impacted by traumatic events, what is happening in our brains, what causes post traumatic stress symptoms and how to help someone who is suffering. The clearest explanation of trauma I’ve ever had - thank you! Why take this course With the Covid-19 Pandemic, more people than usual have experienced extremely stressful, distressing and/or frightening events, and many are finding that it has left them with traumatic stress symptoms. Suffering from trauma – whether from a single incident or multiple events – can have a significant impact on a person’s mental and physical health. It can also greatly affect the lives of those around them. Understanding is key – recovery is possible Understanding what makes us vulnerable to becoming traumatised, how our brains react to distressing events, and why, how to spot trauma symptom, the coping strategies people employ, what needs to happen to enable recovery and when to see professional help, is essential if we are able to help people effectively. Jam-packed full of clear information, insights and tips, this online trauma course will clarify this and more for you, making you better equipped to help support recovery and build resilience – it is an essential course for anyone wishing to help traumatised children and adults successfully recover as quickly as possible, or for anyone wanting to better understand what’s happening to someone they care about. A well presented and taught online course, from a highly knowledgeable and engaging teacherMELANIE BEARNE – AFTER ATTENDING ROS' GUIDED IMAGERY WORKSHOP Live online version available The content of this course is also covered, along with further information and group break out sessions, on the live online course Trauma: Patterns from the Past – which gives you the additional benefit of being able to ask our expert tutor questions. What will you learn A clear understanding of what trauma is What’s happening in our brains when we experience a traumatic event Why some people are affected by traumatic events, but not others Why post-traumatic stress occurs and the many different ways it can present What makes something ‘a trauma’ The physical and psychological causes of post traumatic stress symptoms such as flash backs, hypervigilance, anger, poor sleep, poor memory, physical pain, difficulty thinking, digestive problems, low mood Why PTS symptoms can develop years after a traumatic event The fight or flight response – its impact on our brain and body, and why it can be triggered inappropriately Why some people freeze when faced with a traumatic event, and why we shouldn’t feel ashamed if we do The double whammy that comes with the ‘freeze’ response Why our brains evolved this way How traumatic memories can stay ‘live’, keeping us on constant alert for danger ‘The straw that broke the camel’s back’: why one seemingly small event can tip someone into PTSD after years of exposure to other distressing events The importance of pattern-matching in understanding how our brains work What we all need as human beings to live emotionally healthy lives Spotting the ‘red-flag’ signs that you, or someone you care for, might need further support – and where to find effective help How best to support others suffering from the effects of trauma The far-reaching impacts of unresolved trauma, including the development of co-morbid conditions and unhelpful coping strategies, such as addictions How unresolved trauma can lead to depression – the trauma / depression cycle The natural way we recover from distressing events How high emotional arousal impacts on our ability to think clearly Why post traumatic stress triggers seemingly inappropriately extreme fear reactions Differences when treating single incident trauma, multiple trauma or ‘complex trauma’ The traumatic memories continuum The common elements of effective treatments for post traumatic stress (PTSD) Working holistically from the human givens approach An understanding of how the rewind technique works; its many advantages and applications How to build resilience and recover from symptoms How to access the ‘recovery zone’ Using breathing techniques with clients suffering from trauma Self-help strategies for improving your mental health and minimising traumatic symptoms When to seek professional help What's included? Videos Life-long access CPD Certificate Who is this course suitable for? Anyone interested in understanding trauma and the many different ways it can present, the physical and psychological causes of post traumatic stress symptoms (PTSD), and what can be done to help – whether for personal or professional reasons. Anyone working with traumatised people including health and welfare professionals, including: psychologists, counsellors, psychotherapists, mental health nurses, psychiatrists, school counsellors, student wellbeing officers, doctors, nurses, OTs, social workers, health visitors, youth workers, outreach, support workers, clinical psychologists, midwives, welfare officers, youth workers, hypnotherapists and those working with traumatised members of public services, such as: firefighters, police, paramedics and military personnel – you will find the information on this course hugely helpful. This course has been independently accredited by the internationally recognised CPD Standards Office for 2.5 hours of CPD training. Meet your tutor Rosalind Townsend Ros Townsend is an experienced psychotherapist and supervisor with busy practices in SW England, where she combines private therapy work with referrals from Occupational Health and the NHS. Read more
**6 FREE CPD Accredited Certificates and Included with Lifetime Access** Indulge in our 6-course bundle, originally priced at £120, now available for a limited time at the exclusive rate of £100. Enjoy an instant savings of £20! Welcome to a realm where financial security is not just a buzzword, but a practice rooted in expertise and adherence to the highest standards. To reach these high standards our Introduction to UK AML/CFT Risk Management and Compliance comes in handy. This bundle consists of the following CPD Endorsed Courses: Course 01: Anti Money Laundering (AML) Course 02: Fraud Awareness and Prevention Training Course 03: Know Your Customer (KYC) Course 04: Security Risk and Fraud Prevention Course 05: GDPR UK Training Course 06: Corporate Governance Key Features 6 FREE CPD Accredited Certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Imagine you're navigating the intricate landscape of financial transactions, grappling with the pervasive challenge of money laundering, feeling the weight of security risks, and yearning for a robust shield against fraud. The frustration of combating these complex issues is real. But fear not - our tailored courses serve as your beacon, guiding you through the labyrinth of financial intricacies. As you dive into the intricacies of Anti Money Laundering, Fraud Awareness, and Know Your Customer protocols, a new world unfolds. Imagine gaining a profound understanding of security risks and fraud prevention, and acquiring the tools to shield your organisation. The GDPR UK Training we offer is not just a compliance necessity but a strategic advantage. Corporate Governance ties it all together, offering you the compass to navigate the ever-evolving corporate landscape. Enrol now and let your frustration be replaced with empowerment as you equip yourself with the knowledge and skills to not only navigate but master the intricacies of AML/CFT risk management and compliance. This is your journey to resilience, excellence, and unwavering confidence in the face of financial complexities. Learning Outcomes: Identify and mitigate financial risks for robust compliance. Implement effective fraud prevention strategies in diverse contexts. Master client vetting techniques for thorough KYC practices. Develop strategies to prevent security risks and financial fraud. Navigate the nuances of GDPR compliance within the UK. Instil ethical decision-making through a deep understanding of corporate governance. Certificate After completing this course, you will be able to claim your FREE PDF and Hardcopy certificates, which are CPD accredited. Job Vacancies There are currently over 15,000 job vacancies in the UK for AML/CFT Risk Management and Compliance professionals. The most popular roles include: AML/CFT Compliance Officer Sanctions Officer Anti-Money Laundering Analyst Transaction Monitoring Analyst Financial Crime Analyst Future Job Openings The UK AML/CFT Risk Management and Compliance sector is expected to grow in the coming years. There are a number of reasons for the strong demand for AML/CFT Risk Management and Compliance professionals. The reasons are increased regulatory focus along with evolving financial landscape. Also, the growing international cooperation and technological advancements has led to an increased demand for qualified professionals who can carry out these tasks. The job market for this profession is strong, with a predicted 25% growth in employment from 2022 to 2027. Salaries in the UK The salaries for AML/CFT Risk Management and Compliance professionals vary depending on their experience and qualifications. However, most professionals in this field can expect to earn a competitive salary. The average salary for an AML/CFT Compliance Officer in the UK is £35,000 - £55,000 per year. Satisfaction A recent survey found that 77% of AML/CFT Risk Management and Compliance professionals are satisfied with their jobs. The most common reasons given for job satisfaction were: Meaningful and impactful work Intellectual challenge and problem-solving Competitive salary and benefits Potential for specialisation and career progression Dynamic and ever-changing environment CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Financial analysts and compliance officers Banking and finance professionals Risk management specialists Legal and regulatory affairs professionals Business executives and managers Aspiring professionals entering the finance sector Corporate governance enthusiasts Individuals seeking a comprehensive compliance skill set Career path Risk Analyst Compliance Officer Financial Investigator Fraud Prevention Specialist Data Protection Officer Corporate Governance Advisor Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
ð Unleash Your Potential with the 'Simple Transformation Equation' Online Course! ð Are you ready to embark on a journey of personal and professional growth? Introducing our groundbreaking online course: 'Simple Transformation Equation.' This transformative program is designed to empower you with the essential tools and strategies needed to achieve success and fulfillment in all aspects of your life. ð Why Choose 'Simple Transformation Equation'? ⨠Unlock Your True Potential: Discover the power within you to make positive changes and reach new heights. The Simple Transformation Equation will guide you through a step-by-step process that empowers you to tap into your full potential. ð Clarity in Chaos: Life can be chaotic, but with our proven equation, you'll gain clarity and direction. Say goodbye to confusion and hello to a focused, purpose-driven life. ð¤ Enhance Relationships: Whether it's personal or professional, relationships are key to success. Learn how to build meaningful connections, communicate effectively, and foster collaboration. ð¡ Master Personal Development: Elevate your personal development journey with a systematic approach. The Simple Transformation Equation equips you with the mindset and skills needed to overcome obstacles and turn challenges into opportunities. ð Create Your Success Blueprint: Define and achieve your goals with precision. This course provides you with a blueprint for success, helping you set realistic goals and develop a roadmap to reach them. ð What You'll Learn: The Power of Mindset: Understand how your mindset shapes your reality and learn strategies to cultivate a positive and growth-oriented mindset. Goal Setting Mastery: Set meaningful and achievable goals, and acquire the tools to stay focused and motivated throughout your journey. Effective Communication: Enhance your communication skills to build stronger, more meaningful connections in both personal and professional spheres. Time Management Tactics: Learn to maximize your productivity and efficiency by mastering the art of time management. Overcoming Obstacles: Develop resilience and the ability to turn challenges into stepping stones towards your success. ð» Don't miss out on this opportunity to transform your life! Enroll in the 'Simple Transformation Equation' online course today and take the first step towards a brighter, more fulfilling future. Course Curriculum
ð Unlock Your Potential with 'Goal Setting and Achieving - A Pivotal Experience' Online Course! ð Are you ready to transform your dreams into reality? Do you crave a roadmap to success that's tailored just for you? Look no further! Introducing our groundbreaking online course: 'Goal Setting and Achieving - A Pivotal Experience.' ð What Will You Gain From This Course? ð ⨠Master the Art of Goal Setting: Learn proven strategies to set SMART goals that propel you towards success. Uncover the secrets of setting objectives that are Specific, Measurable, Achievable, Relevant, and Time-bound. ⨠Overcome Obstacles with Ease: Discover effective techniques to overcome challenges and setbacks that may come your way. Develop resilience and turn obstacles into stepping stones toward your goals. ⨠Create a Personalized Action Plan: Craft a step-by-step action plan that aligns with your unique aspirations. Say goodbye to overwhelm and hello to a clear path to success. ⨠Boost Motivation and Drive: Unleash the power of intrinsic motivation. Learn how to stay inspired and focused, even when faced with distractions or self-doubt. ⨠Track and Celebrate Your Progress: Implement strategies for tracking your progress and celebrating victories along the way. Cultivate a positive mindset that propels you forward. ð Course Highlights: ð¥ Engaging Video Lessons: Access dynamic video modules that break down complex concepts into easy-to-understand lessons. ð¥ Interactive Assignments: Apply what you learn through hands-on exercises and assignments, ensuring practical and lasting results. ð¥ Community Support: Join a vibrant community of like-minded individuals. Share experiences, gain insights, and build a network of support. ð¥ Lifetime Access: Enjoy lifetime access to the course materials, allowing you to revisit and reinforce your newfound skills whenever needed. ð¥ Expert Guidance: Benefit from the wisdom of seasoned experts who have mastered the art of goal setting and achieving. Learn from the best to become your best. ð¨ Don't let another year pass without making your dreams a reality. Seize the opportunity to embark on a transformative journey with 'Goal Setting and Achieving - A Pivotal Experience.' ð Your future begins with a single step. Enroll now and take charge of your destiny! ð Course Curriculum
ð Unleash Your Potential: Join 'Becoming a Person of Action' Online Course! ð Are you tired of feeling stuck, watching opportunities pass you by, and dreaming about a more fulfilled life? It's time to break free from the chains of procrastination and transform into the unstoppable force you were meant to be! ð Introducing 'Becoming a Person of Action' Online Course! ð ð¨ Why This Course? This isn't just another self-help program; it's a dynamic blueprint for turning your dreams into reality. Developed by experts in personal development and success, this course is designed to propel you into a life of action, achievement, and fulfillment. ð¡ What You'll Learn: â Overcoming Procrastination: Break free from the shackles of procrastination and start taking decisive actions. â Goal Setting Mastery: Learn the art of setting and achieving goals that align with your passions and purpose. â Time Management Tactics: Discover practical strategies to maximize your time and productivity. â Building Unstoppable Habits: Develop habits that propel you forward and create lasting positive change. â Mindset Shifts: Cultivate a mindset of success and resilience to overcome challenges. ð¥ What Sets Us Apart: ⨠Interactive Learning: Engage in immersive exercises, quizzes, and discussions for a hands-on learning experience. ⨠Expert Guidance: Benefit from the wisdom of seasoned mentors with a track record of success. ⨠Community Support: Connect with like-minded individuals, share experiences, and build a network of support. ⨠Lifetime Access: Enjoy unlimited access to course materials, ensuring continuous growth and reinforcement. ð Limited Time Offer: Enroll Now and Receive Exclusive Bonuses! ð Action Workbook: A companion workbook to apply course principles to your unique journey. ð¯ Personalized Goal-Setting Session: A one-on-one session with a success coach to set your personalized action plan. ð Your Transformation Awaits - Act Now! Don't let another moment pass you by. Join 'Becoming a Person of Action' and take the first step towards the life you've always envisioned. ð Your dreams are waiting - become the person of action you were destined to be! ð Course Curriculum
24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that 70% of change initiatives fail in the UK according to a study by Deloitte? Are you involved in implementing changes within your organisation and want to see a higher success rate? This Change Management Practitioner Bundle equips you with the skills and knowledge to effectively lead and manage change across all levels of an organisation. This Change Management bundle combines essential courses to give you a well-rounded understanding of change management principles and practices. You'll learn how to assess the need for change, develop a clear vision and strategy, manage stakeholder engagement, and build resilience within teams. Additionally, you'll gain valuable leadership and project management skills to ensure a smooth and successful transition. We proudly offer 18 courses within the Change Management Practitioner bundle, These Courses are: Course 01: Change Management Course 02: New Manager Course 03: Advanced Diploma in Leadership and Management at QLS Level 7 Course 04: Project Management Diploma- Level 5 Course 05: Leadership Skills Course Course 06: Facilities Management Certificate (FMC) Course 07: Diploma in Employee Management Course 08: Performance Coaching & Mentoring Course 09: Team Building & Management Course 10: Managerial Accounting Training Course 11: Sexual Harassment in the Workplace Course 12: Diploma in Meeting Management Course 13: Cross-Cultural Awareness Training Course 14: Unconscious Bias Training Course Course 15: Level 3 Performance Management Course 16: Compliance Risk and Management Course 17: Workplace Productivity Course Course 18: Workplace Confidentiality In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Change Management Bundle. Course 19: Professional CV Writing Course 20: Job Search Skills Course 21: Self Esteem & Confidence Building Course 22: Professional Diploma in Stress Management Course 23: Complete Communication Skills Master Class By mastering the art of change management, you'll become a valuable asset in any organization. This bundle empowers you to lead successful change initiatives, minimize disruptions, and ensure a smooth transition for your team. Take control of your career and enrol today! Learning Outcomes of Change Management Bundle: Develop a change management strategy aligned with organizational goals. Identify and manage stakeholder resistance to change. Effectively communicate change initiatives to all levels of the organization. Build and lead high-performing teams through change processes. Evaluate the success of change initiatives and implement corrective actions. Apply best practices in project management for successful change implementation. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Change Management Get a free student ID card with Change Management Training program (£10 postal charge will be applicable for international delivery) The Change Management is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Change Management course materials The Change Management comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Change Management Course Overview What is Change? The Change Cycle The Human Reaction to Change The Pace of Change The Four Room Apartment Dealing with Resistance Adapting to Change Strategies for Dealing with Anger Managing Stress Course 02: New Manager Module One: Managers Are Made, Not Born Module Two: Create A Management Track Module Three: Define And Build Competencies Module Four: Managers Learn By Being Managed Well Module Five: Provide Tools Module Six: Provide Support Module Seven: Identify Strong Candidates Early Module Eight: Clearly Define The Management Track Module Nine: Empower New Managers Module Ten: Provide Growth Opportunities Course 03: Advanced Diploma in Leadership and Management at QLS Level 7 Module 01: Principles Of Management Module 02: Applied Theories On Leadership Module 03: Leadership And Management Differences & Applications Module 04: Obstacles In Leadership And Management Module 05: Different Leadership Styles Module 06: Impact Of Different Leadership Style And Mentoring =========>>>>> And 20 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*23 = £300) CPD Hard Copy Certificate: £29.99 CPD 230 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Managers Team Leaders Project Leaders HR Professionals Change Agents Requirements You will not need any prior background or expertise to enrol in this Change Management Practitioner bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Change Manager Project Manager Team Leader Business Analyst Consultant Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.
In a world where financial stability feels more like a myth than a reality, mastering the art of corporate finance becomes indispensable. Imagine having the insight to decode complex financial statements, the foresight to execute meticulous long-term financial planning, and the acumen to turn a profit even in the bleakest economic climates. Our course will transform your understanding of the financial landscape, equipping you with the knowledge to navigate and thrive amid financial uncertainty. You'll delve deep into the intricacies of corporate finance, exploring everything from growth strategies to the subtle dance between risk and return. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Beyond the theoretical foundations, this journey encompasses practical strategies to bolster profitability when the economy takes a downturn. You'll learn the secrets of capital budgeting, risk management, and the nuanced regulations that govern the financial world. Moreover, you'll gain an insider's perspective on carving out a successful career path in corporate finance. This is not just another course; it's a pivotal step towards financial mastery and resilience, setting you apart in a competitive landscape. Embark on this transformative journey and harness the power to make informed, strategic financial decisions that withstand the test of time. Course Curriculum Module 01: Introduction to Corporate Finance Module 02: Long Term Financial Planning and Growth Module 03: Analysis of the Financial Statement Module 04: Capital Budgeting Module 05: Financial Risk-Return Tradeoff Module 06: Profitability During Financial Downturn Module 07: Managing Profitability in Financial Downturn Module 08: Corporate Finance Regulations Module 09: Career Path in Corporate Finance Learning Outcomes: Understand fundamental principles and concepts in corporate finance. Develop strategies for long-term financial planning and sustainable growth. Analyse financial statements to assess company performance and health. Evaluate investment opportunities using capital budgeting techniques. Balance financial risk and return in decision-making processes. Identify profitability strategies during financial downturns. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring corporate finance professionals. Business managers seeking financial acumen. Individuals interested in financial planning. Analysts aiming for corporate finance roles. Entrepreneurs managing financial challenges. Career path Financial Analyst Corporate Treasurer Investment Banker Risk Manager Financial Controller Corporate Finance Consultant Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
Unlock your potential as a sports coach with this comprehensive course that covers everything from psychological training to ethical considerations. Transform your passion for sports into a meaningful career and become equipped to shape future athletes.
In today's fast-paced world, anxiety has become a common challenge, affecting personal well-being and professional performance. "Anxiety: Beating Anxiety" is a course designed to address this pressing issue, offering insights and strategies for managing anxiety effectively. Understanding the role of neurotransmitters and the power of techniques like the Emotional Freedom Technique and NLP Anchoring can transform your approach to anxiety. Additionally, the course emphasizes the importance of nutrition in emotional health. Armed with these tools, you'll not only enhance your personal well-being but also improve your professional life by fostering a calm, focused mindset. This course is an invaluable resource for anyone looking to navigate the demands of modern life with greater ease and confidence. Learning Outcome: Upon completion of the Anxiety: Beating Anxiety course, you will be able to: Understand anxiety's neurological underpinnings. Master the Emotional Freedom Technique. Apply NLP Anchoring for relief. Identify anxiety-reducing nutritional plans. Achieve improved emotional well-being. "Anxiety: Beating Anxiety" offers a transformative approach to understanding and managing anxiety through a deep dive into its neurological and psychological aspects. This course illuminates the role of neurotransmitters in anxiety, focusing on GABA's calming effects on the brain. It introduces innovative methods like the Emotional Freedom Technique and NLP Anchoring, providing you with powerful tools for anxiety relief. Additionally, the inclusion of tailored meal plans showcases the significant impact of nutrition on managing anxiety symptoms. By exploring these areas, "Anxiety: Beating Anxiety" empowers you with knowledge and practical strategies to confront and reduce anxiety, fostering a more peaceful and enjoyable life. Perfect for anyone seeking to overcome anxiety, this course lays the groundwork for lasting emotional resilience. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Anxiety: Beating Anxiety course is ideal for: Individuals seeking strategies to manage personal anxiety. Professionals desiring improved focus and stress management. Healthcare practitioners interested in alternative anxiety therapies. Teachers and counselors looking for tools to support others. Anyone aiming to enhance their emotional and mental well-being. Requirements You are cordially invited to enroll in this bundle; please note that there are no formal prerequisites or qualifications required. We've designed this curriculum to be accessible to all, irrespective of prior experience or educational background. Career path This Anxiety: Beating Anxiety course will help you to pursue a range of career paths, such as: Mental Health Counselor Wellness Coach Human Resources Specialist Healthcare Support Worker Stress Management Consultant Educational Well-being Officer Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each