84 Resilience courses in Waltham Cross

Workplace Innovation Are You A Leader Who Wants To Enhance Your Team’s Accountability, Adaptability, Resilience, And Well-Being? Consider joining our newly launched Growth Leadership Programme: Workplace Innovation, subsided by Scottish Enterprise, which offers a unique approach to leadership development and workplace Innovation, emphasising Motivational Intelligence (MQ). Our programme will help you build on your leadership capabilities and confidence while creating a more innovative, productive, and fair workplace for employee development and growth. Growth Leadership: Workplace Innovation Leading with Motivational Intelligence (MQ) You’ll learn to: Develop MQ leadership skills that encourage fair and innovative workplace practices and inclusive economic growth. Increase engagement, innovation, and productivity among your team. Enhance your strategic decision-making skills. Build a resilient, agile, and change-driven team culture. Identify and integrate organisational values into your workplace culture. Create a successful business that is also a fair place to work. Session Overview Our comprehensive programme, consisting of eight engaging and insightful sessions, is meticulously crafted to provide a world-class education in Leadership, Workplace Innovation and Motivational Intelligence (MQ). We combine some of the most potent, powerful and cutting-edge research in workplace innovation, neuroscience and the most promising discoveries in cognitive and social psychology of the 20th century. 01 Self-Leadership and The Secret to Personal Success Session 1: Self-Leadership and The Secret to Personal Success This comprehensive kick-off session delves into the foundations of self-leadership and personal success. Participants will explore various aspects, from setting course expectations and creating a conducive learning environment to understanding motivational intelligence and managing negative thoughts. Through essential resources like the Leadership Reference Manual and Roadmap Workbook, multi-sensory perception, and spaced repetition learning techniques, participants will solidify their learnings and enhance personal and professional growth. Key Learning Outcomes: Understand the critical role of self-leadership in personal and professional success and the impact of external and internal factors on performance Develop strategies to optimise motivation, communication, and effectiveness within teams and organisations, leveraging diverse learning styles and adult learning techniques Utilise essential resources like the Leadership Reference Manual and Roadmap Workbook for ongoing growth and development while implementing practical tools like the Start, Stop, Continue plan for self-reflection and improvement Explore the power of adaptability, self-awareness, and resilience in navigating through challenging times and maintaining a positive mindset Discover the importance of a positive mental diet, gratitude, and consistent small decisions that compound over time, leading to personal and professional growth 02 The Role of Intelligence in Leadership and Management Session 2: The Role of Intelligence in Leadership and Management It's time to delve into Motivational Intelligence and its role in our personal and professional lives. In this comprehensive and interactive session, participants will explore the multifaceted aspects of intelligence in Leadership and management, focusing on IQ, EQ, and MQ. Participants will learn how to cultivate a growth mindset and motivational intelligence within themselves and their teams, fostering a culture of learning and resilience. The session will also cover the importance of crafting a clear vision for the team or organisation and provide practical strategies for effectively communicating the vision to internal and external stakeholders. Key Learning Outcomes: Understand the roles of IQ, EQ, and MQ in Leadership and management and their impact on individual and team performance Develop strategies to improve your levels of intelligence and foster a growth mindset within individuals and teams Discover the importance of vision in Leadership and management and learn to craft it using the WHERE (performance), HOW (perception), and WHY (purpose) perspectives Gain insights into effectively communicating the vision to stakeholders, ensuring alignment, ownership, and motivation Reflect on the role of a growth mindset and motivational intelligence in achieving the team's vision and fostering a culture of continuous improvement and adaptability 03 The Pillars of Human Performance: Unlocking Potential Session 3: The Pillars of Human Performance: Unlocking Unlimited Potential Discover the keys to unlocking your unlimited potential and becoming a more effective leader in this interactive course. Through engaging discussions and self-reflection, participants will dive deep into unlimited potential, understand its significance in Leadership, and learn to overcome challenges in their teams or businesses. Participants will gain insights into the characteristics of influential leaders, the importance of asking the right questions, and the value of embracing failure as a part of success. With a focus on personal and professional growth, this session will equip you with the tools and techniques to become a better manager and leader. Key Learning Outcomes: Understand the concept of unlimited potential and its importance in Leadership and personal growth Identify personal and team visions, challenges, and the role of asking the right questions in gaining insights Recognise the role of practice and reflection in transforming weaknesses into strengths Explore the characteristics and impact of great leaders and learn how to apply these traits in your leadership style Embrace the importance of failure as a crucial part of success and create a supportive environment for personal and team development 04 Defining Management and Vertical Alignment Session 4: Defining Management and Vertical Alignment In this engaging session, participants will delve into the essential differences between management and Leadership and discover how understanding these distinctions can significantly impact team culture and performance. We'll examine common management mistakes and their effects, uncover the best practices of excellent management, and discuss the development of management skills and the management hierarchy. This interactive session will provide valuable insights and actionable strategies that can be applied to personal and professional life, helping participants become more effective and successful managers and leaders. Key Learning Outcomes: Differentiating between management and Leadership: Gain a deeper understanding of how these concepts differ and their impact on team culture and performance Identifying common management mistakes: Learn about these pitfalls and their consequences on team culture and performance and develop strategies to avoid them Mastering the best practices of excellent management: Discover the five essential techniques to help you become a more effective manager Developing management skills and understanding the management hierarchy: Enhance your ability to grow as a leader and manager Embracing Ultimate Responsibility: Learn the importance of taking ownership and responsibility for your and your team's success and understand the role of motivational intelligence in achieving this 05 Workplace Innovation and High-Payoff Activities Session 5: Workplace Innovation and High-Payoff Activities n (Job Crafting) This session provides a comprehensive overview of the critical principles of workplace innovation, job crafting, people leadership, and coaching in the workplace. Participants will learn about job crafting, our MQ workplace innovation process, and the crucial role of Leadership in managing and monitoring performance in the workplace. By adopting a proactive and creative approach to their work, individuals can improve their job satisfaction, contribute to their organisation's success, and drive economic health for the nation. Key Learning Outcomes: Understanding of Leadership in the job crafting innovative process Skills in job crafting and workplace innovation Knowledge of the critical role of Leadership in performance management Techniques for effective coaching and positive feedback, through trust and mutual respect in the workplace Helping individuals reflect on their role in the success of the team and company and developing a written plan to achieve their goals 06 Defining and Exploring Leadership Session 6: Defining and Exploring Leadership In this session, we will define and explore the essence of Leadership, dispelling the myths and providing a definition that will guide you through the course. We will also explore the three-tier hierarchy of success and how leaders can influence MQ (motivational intelligence) by doing five things consistently. As a manager or leader, you may have found that your team's success is not guaranteed even with the best plans, processes, and strategies. This is because not all team members will adopt new ideas or changes unless they first believe they can achieve the desired outcome. Key Learning Outcomes: Understanding the essence of Leadership to provide an in-depth understanding of the essence of successful Leadership, dispelling the myths and providing a definition that will guide you through the course Psychology of your team: Leaders understand that to achieve their goals, they need to focus on the psychology of their team Power of questions in Leadership: Leaders can gain insight into the minds of their team members and unlock the key to motivating and developing them by asking the right questions Explore the three-tier hierarchy of success and the importance of each level in determining a person's likelihood of success Five things great leaders do each day to influence a culture of responsibility, consistently build esteem and confidence, and always work on coaching and mentoring employees 07 Building a Leadership Toolbox Session 7: Building a Leadership Toolbox: Trust & Inspiration Fostering Adaptability, Responsibility, Resilience, and Courage, this step focuses on leaders' tools and techniques to promote greater team accountability and ownership. It starts to delve into the critical role of self-esteem in a person's motivational intelligence and adaptability. We also explore how self-esteem is formed and influences a person's interpretation of feedback. We also look at self-esteem's critical role in a person's motivational intelligence and adaptability, examining how self-esteem is formed and influences a person's interpretation of feedback. Key Learning Outcomes: Understanding the tools and techniques leaders can use to foster greater team accountability and ownership Delving into the critical role of self-esteem in a person's motivational intelligence and adaptability Exploring how self-esteem is formed and influences a person's interpretation of feedback Examining the levels of self-esteem and associated behaviours of each group Understanding the influence of comfort zones and tools leaders can use to help people overcome the fear of change 08 Developing a Healthy Perspective and Resilient Attitude Session 8: Developing a Healthy Perspective and Resilient Attitude This step explores how developing a healthy perspective and resilient attitude is crucial for success as a leader. In this session, we will explore the critical role of self-reflection in building motivation and adaptability. We will examine how self-esteem is formed and how it influences a person's interpretation of feedback. We will also delve into the levels of self-esteem and the associated behaviours of each class. We will provide practical strategies for cultivating resilience and adaptability in facing challenges and setbacks. Through reflection and analysis of your moments of surprise, frustration, and failure, you will develop a growth mindset that fosters continuous learning and improvement. Key Learning Outcomes: The critical role of self-reflection in building motivation and adaptability How self-esteem is formed and influences a person's interpretation of feedback The levels of self-esteem and the associated behaviours of each class Strategies for cultivating resilience and adaptability in the face of challenges and setbacks The influence of affirmations and tools leaders can use to help people overcome the fear of change

Essential trauma awareness training on the causes, symptoms and best ways to treat PTSD Join our expert tutor live online to deepen your understanding of trauma and our responses to it – recovery is possible… Accredited CPD Certificate: 6 hours Length: 1 day (9.15am - 4.00pm GMT) Excellent online trauma course! I've worked with complex trauma for over 5 years and there was still plenty for me to take away...KAT MARLOW, PSYCHOTHERAPIST Why do some people become traumatised and others not? What makes an event traumatic? Why are the symptoms of trauma so many and varied? What happens if someone freezes – or experiences a shutdown or dissociative response – during a traumatic event? Live Online Training – Join Ros Townsend on Tues 16th April 2024 to find out the answers to these questions, and many more… You’ll also have time to ask your own questions and benefit from the group discussions. Once you’ve booked you’ll receive emailed confirmation – you’ll get your Zoom link the day before the event. Limited numbers – book soon to ensure your place. BONUS RECORDING – the training is recorded, in case anyone experiences technical difficulties on the day, so you will also get a recording for a limited time afterwards to maximise your learning. This inspiring and helpful online course with Ros Townsend, a highly experienced psychotherapist and trainer who specialises in treating trauma, will give you a thorough, clear understanding of how and why we can be impacted by traumatic events, what is happening in our brains, what causes post-traumatic stress (PTS) symptoms, why we respond in different ways (fight, flight, freeze or shutdown/dissociation), how to help someone who is suffering, when to seek professional help – and more. Why take this course Suffering from trauma, whether from a single incident or multiple events spread over the course of many years, can have a significantly detrimental impact on a person’s mental and physical health, and their quality of life. It can also greatly affect the lives of those around them. Since the Covid-19 Pandemic, more people than usual have experienced extremely stressful, distressing and/or frightening events, and many are finding that it has left them with symptoms of post-traumatic stress which can, in themselves, be very frightening. Recovery is possible – understanding is key Understanding what causes PTSD symptoms, how our brains and bodies react to distressing events and what makes us vulnerable to becoming traumatised, are all key to successful recovery. This knowledge creates a firm foundation on which to build successful coping strategies and clarifies what needs to happen to enable successful self-help and recovery. During the day you will also gain a clear understanding of how to spot the ‘early warning signs’ of trauma, before they go on to affect further areas of someone’s life, which red-flag signs indicate that it is time to seek professional help, and how trauma specialists are able to help people recover, from even the most difficult times, effectively – and lots more. Jam-packed full of essential information and important insights, real-life case studies and tips, this trauma course clarifies the different ways trauma can impact on people, leaving you better equipped to help support recovery and build resilience. It is an essential course for anyone who works with distressed people or who wishes to support someone they care for in their recovery from trauma, or for those simply wishing to better understand what they, or someone they care for, are experiencing. You will have plenty of time to ask questions throughout the day as the course is designed as a balance between structured learning, group discussion and activities (it is a live, expanded version of our shorter online course: Understanding Trauma). Ros is a brilliant teacher and presenter. She made the whole course interesting, engaging and informative as well as very supportive. She was also very patient with all our questions!GEMMA ROGERS, COUNSELLOR/COACH What you will learn A clear understanding of what trauma is – and the different survival responses we have evolved to help us deal with it What happens in our brains when we experience a traumatic event Why some people are affected by traumatic events, but not others What makes something ‘a trauma’ What symptoms may indicate that someone has been traumatised Why post-traumatic stress (PTS) occurs and the many different ways it can present The physical and psychological causes of post traumatic stress symptoms such as flash backs, hypervigilance, anger, poor sleep, poor memory, physical pain, difficulty thinking, digestive problems, low mood, apparent over-reaction to non-threatening situations Why PTS symptoms can develop years after a traumatic event The fight, flight and freeze response – its impact on our brain and body, and why it can be triggered inappropriately Why experiencing trauma in a passive survival state – such as freeze, shutdown or a dissociative state – can affect an individual particularly deeply How high emotional arousal impacts on our ability to think clearly Why our brains evolved this way Why some people experience trauma in a passive survival state such as freeze, shutdown or a dissociative state – and why we shouldn’t feel ashamed or guilty if we do The double whammy that comes with the ‘freeze’ response Why some sufferers experience ‘shutdown’ or dissociation as a result of trauma – and how this can lead to feelings of shame or guilt Why anger and other strong emotions can follow when someone comes out of a shutdown state during recovery from trauma How traumatic memories can stay ‘live’, keeping us on constant alert for danger ‘The straw that broke the camel’s back’: why one seemingly small event can tip someone into PTSD after years of exposure to other distressing events The importance of pattern-matching in understanding how our brains work Why post-traumatic stress triggers seemingly inappropriately extreme fear reactions The far-reaching impacts of unresolved trauma, including the development of co-morbid conditions and unhelpful coping strategies, such as addictions How unresolved trauma can lead to depression – the trauma / depression cycle Differences when treating single incident trauma, multiple trauma or ‘complex trauma’ When to seek professional help – spotting the ‘red-flag’ signs that you, or someone you care for, might need further support Where to find effective professional help An understanding of how the rewind technique works; its many advantages and applications The common elements of all effective treatments for post traumatic stress (PTSD) How we need to adapt traditional approaches to treating trauma for those experiencing shutdown or dissociative symptoms in the present Working holistically from the human givens approach The natural way we recover from distressing events What we all need as human beings to live emotionally healthy lives How to best employ self-help strategies to support your own recovery or to help others’ suffering from the effects of trauma How to build resilience and recover from symptoms How to access the ‘recovery zone’ Using breathing techniques with clients suffering from trauma Self-help strategies for improving your mental health and minimising traumatic symptoms A wonderfully informative course – I learned so much about traumaCOUNSELLOR Please note This live online training course is an expanded, live version of our shorter online course: Understanding Trauma. If you work with people with Complex Trauma, you may also like our attended workshops: Complex Trauma: Working effectively with challenging cases. Who this workshop is suitable for Anyone interested in understanding trauma and the many different ways it can present, the physical and psychological causes of post traumatic stress symptoms (PTSD), and what can be done to help – whether for personal or professional reasons. Anyone working with traumatised people including health and welfare professionals, such as: psychologists, counsellors, psychotherapists, mental health nurses, psychiatrists, school counsellors, student wellbeing officers, doctors, nurses, OTs, social workers, health visitors, youth workers, outreach, support workers, clinical psychologists, midwives, welfare officers, youth workers, hypnotherapists Anyone working with traumatised members of public services, such as: firefighters, police, paramedics and military personnel Family members of a traumatised individual who wish to understand more about how they can support their recovery or help them to access support Individuals wanting to understand more about their own experience of symptoms relating to trauma and learn more about what effective support is available – you will find the information on this course hugely helpful. Please note As the course deals with the subject of trauma, participants should be aware that discussion of specifically chosen examples of trauma and PTS symptoms will take place, for illustrative purposes, during the day. These will be generic examples for teaching purposes, however, and will not go into unnecessary detail or be voyeuristic or inherently distressing. Participants on the course will not at any stage be expected or put under pressure to discuss or disclose details of any personal experiences of a traumatic nature that they may have had. Course Programme The ‘Trauma: Patterns from the Past’ live online course starts at 9.15am and runs until 4.00pm. 9.15am Join the Zoom meeting 9.30am Introducing PTS 11.00am Comfort break and discussion 11.30am Understanding PTS 1.00pm Lunch break 1.45pm Red-flag signs – when to seek professional support 2.45pm Comfort break and discussion 3.00pm Self-help strategies 4.00pm Day ends This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

– the practical skills you need Discover how to combine key new insights into the causes and symptoms of depression with a range of powerful psychological techniques to make treatment easier and more consistently effective … Accredited CPD Certificate : 6 hours Length 1 day (9.30am - 4.00pm) Practical, inspiring and full of hopeDR GINA JOHNSON, GP Why take this course Until recently depression was little understood but key new insights into its causes and symptoms have made treatment easier and more consistently effective. On this day you will learn how combining these insights with a wide range of different psychological techniques enables the majority of cases to be lifted surprisingly quickly … even severe ones. Although antidepressants can play a role in reducing symptoms, they can also be dangerous and prove hard to withdraw from – research shows that appropriate counselling is more effective at lifting even the most severe depression, with a much lower rate of relapse. The approach you will learn on this workshop is in this category and is proving very effective – 10,000s of people have already been successfully helped with the knowledge and skills you will learn on the day. I feel much more confident in my understanding of the process of depression and how to target it with helpful interventionsDANIEL COOPER What will you learn New insights into why depressed people wake up tired and unmotivated, and what to do about it Information about the links between inflammation and depression Clear, practical steps for lifting even severe depression Demonstrations of the skills that quickly break the cycle of depression, move people on and prevent relapse A profound understanding of why these work and are a big improvement on drug therapy Practice sessions in using these proven skills and techniques yourself What to do if you suspect someone may be feeling suicidal How to establish what’s not working in a person’s life and why, using a case history Techniques for tackling rigid thinking, negative expectancy and the pessimistic rumination that causes depression How to work with your clients to find effective ways they can get their innate emotional needs met well and in balance A range of additional useful tips and strategies that you can easily incorporate into your work The opportunity to watch a film of master therapist Joe Griffin working quickly and successfully with a highly depressed patient You will also have plenty of time to ask questions of the tutor, who is also a practising therapist herself… Everyone, not just the caring professions, should do this day.GENERAL PRACTITIONER Who is this course suitable for? If your life is affected by depression in any way – perhaps the staff or students you are responsible for at work present with depression, or a friend or family member is depressed – you will benefit from attending Anyone who, for whatever reason (personal or professional), would like to better understand the causes of depression and be able to offer practical help to people who are depressed If you would like to know how best to prevent relapses and help clients build long-lasting resilience against future setbacks, this workshop is for you Anyone concerned about the side effects of drug treatments for depression, who would like to know about the easy-to-learn psychotherapeutic techniques that can lift depression quickly, will benefit from attending It is essential training for counsellors, psychotherapists, social workers, occupational therapists, HR professionals and all other health and welfare professionals – since depression is now so common, it is crucial to understand it and know how to treat it quickly and effectively. Good to know This workshop complements our online course: How to break the cycle of depression. Guided imagery and visualisation and Therapeutic Language are useful skills to have for implementing the strategies taught on this workshop. Course Programme From 8.30am Registration (Tea and coffee served until 9.25am) 9.30am Understanding depression and what you can do about it 11.00am Discussion over tea/coffee 11.30am Exploring how to work with depression 1.00pm Lunch (included) 1.45pm Practice in using the HG approach 2.45pm Discussion over tea/coffee 3.00pm Guided imagery for depression 4.00pm Day ends This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

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The guided imagery and visualisation techniques you will learn on this workshop are essential for helping people successfully overcome depression, addictions, anxiety and more…. Accredited CPD Certificate : 6 hours Length 1 day (9.30am - 4.00pm) Why take this course This new workshop delves deeper into this essential therapeutic skill’s power and flexibility – you will learn a variety of guided imagery techniques that are highly effective at helping people move on from problem behaviours, reframe life circumstances, lower emotional arousal, make therapeutic lifestyle changes, increase resilience and more. Building on the skills learnt on Guided Imagery and Visualisation for therapeutic change (‘Day 1’), this second workshop focuses specifically on the techniques that allow clients to move forward from depression, overcome anxiety and combat addiction. We also look at how to introduce helpful new understandings to clients in a way that overcomes resistance. Strong emotions focus and lock attention keeping people trapped or stuck – so this hands-on training also gives you the opportunity to further develop your therapeutic abilities to help people rehearse in their imagination any desired change to their behaviours and/or feelings, which dramatically increases the likelihood of those changes taking place in ‘real life’, and then being maintained in the future. Guided imagery, as taught on Day 1 is one of the most powerful psychotherapeutic tools available to us; Day 2 will allow you to develop your ability to use it flexibly and successfully in a range of different client presentations. These are essential skills to have in your therapeutic ‘toolkit’. * Please Note: counter-conditioning was previously taught on our pre-2023 Stopping Addictions workshop. Ros has a lovely delivery style that’s very inspiring and left me with so many ideas going forward...MARY FLYNN, GUIDED IMAGERY AND VISUALISATION FOR THERAPEUTIC CHANGE What will you learn How to use the brain’s powerful internal ‘reality generator’ to enable clients to make desired change in their lives Invaluable ways to enable a client to approach situations with confidence and overcome situational anxiety Powerful ways of using this skill to help a client take the ‘first steps’ out of depression An effective technique (counter-conditioning*) which increases likelihood of success when working with clients struggling with addiction Understanding of how to use guided imagery effectively when supporting a client with behaviour change of any kind The use of metaphor within guided imagery; how to craft powerful extended metaphors which take into account a client’s individual model of reality Training and practice in using these techniques Greater confidence in working flexibly with this technique so as to respect each individual client’s model of reality Powerful ways to introduce helpful ideas to a resistant client without breaking rapport Supervised practice in specific techniques for work with a range of presentations How to use healing trance states to reframe difficult life circumstances and build hope using the client’s own resources Specific techniques that can be used to manage pain, or work with anxiety or any other strong state of distress Increased understanding of trance states and their role in everyday life A scientifically-sound knowledge of why the various techniques and skills you will gain are so valuable A range of ways to help people improve their performance – sports, public speaking etc. The opportunity to experience for yourself specific new techniques within guided imagery and visualisation Dates and venues Good to know To attend this course you need to have plenty of experience in using guided imagery and visualisation for relaxing clients or to have completed our Guided Imagery and visualisation for therapeutic change (Day 1) course. (If you are taking the HG Diploma, you will need to attend both days, as both count towards Part 1 of the Human Givens Diploma.) The additional skills you will learn on this second day are introduced on the following courses as integral to effective treatment for the conditions they cover: Stopping Addictions: effective treatment and recovery How to Lift Depression Overcoming Self-harm Please note: The counter-conditioning technique was previously taught on our ‘Stopping Addictions’ workshop. This changed from January 2023. Course Programme The ‘Guided Imagery and Visualisation Additional Techniques’ course starts at 9.30am and runs until 4.00pm. From 8.30am Registration (Tea and coffee served until 9.25am) 9.30am Reality Generator: a powerful way of rehearsing new behaviours and feelings 11.00am Discussion over tea/coffee 11.30am Introducing new, more helpful patterns and overcoming resistance 1.00pm Lunch (included) 1.45pm Working with addiction and behaviour change 2.45pm Discussion over tea/coffee 3.00pm Working with addiction and behaviour change – continued 4.00pm Day ends Who is this course suitable for? Anyone who has already attended Guided Imagery and Visualisation for Therapeutic Change (Day 1) or who has experience in using guided imagery and visualisation to induce a relaxed state in their clients Anyone, with the above skills, who wants to help people effectively and for the long-term, particularly those working in mental and physical healthcare, or with addictions or self harm Psychotherapists, counsellors and mental health workers (who also have the above skills) who work with a wide range of conditions and would like to ensure long-term behaviour change Trained hypnotherapists looking to add these techniques to their existing skillset. This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

At times, everyone involved with a business will find themselves in a position where they are faced with difficult decisions. Being able to deal with these situations effectively and confidently is an important interpersonal skill. This is especially true for managers who will be forced to make tough decisions on a regular basis, but need to ensure that the business continues to perform both during and after the difficult decisions have been made. The manner in which they approach and implement these decisions can sometimes be the difference between success and failure. Course SyllabusThe syllabus of the Dealing with Difficult Situations with Confidence course is comprised of four modules, covering the following: Module OneSelf Awareness Attitude towards challenges - self-resilience Going into a challenging scenario - how to prepare Recognising the signs of contention Giving feedback constructively Module TwoHaving Difficult Conversations with Confidence Behaviour labelling - preparing the approach Assertiveness techniques Dealing with a difficult issue focussing on behaviour & consequences Keeping objective and professional throughout Module ThreeExamining Your Preferred Communication Style Recognising the different communication styles Analysing your preferred style - Paradigm FitIn Profiler review Identifying the most appropriate situations for each style Module FourHelpful Interpersonal Skills Effective questioning techniques Active listening Body language Recognising and dealing with behaviours Displaying and creating positive attitudes Remaining Assertive and in control

Telephone selling can be a challenge. It can be a pressured environment and sales professionals need to be able to maintain peak performance in order to meet - and preferably exceed - their targets. This programme will help make it easier for them. The expert trainer covers the whole process, to help participants see it from their customer's perspective. The focus is on how to use a practical understanding of sales psychology, and of the nature of the telephone sales conversation, to help make it easier for customers to buy. This programme will give your team the skills to: This course will help participants: Understand why people buy - and how that makes it easier to sell Manage the sales process better Steer their sales calls to a more positive outcome Recognise - and respond to - customer buying signals Meet and overcome objections Choose the most appropriate techniques for closing with confidence Enhance their resilience Improve their communication skills on the telephone 1 Introduction Aims and objectives Overview Self-appraisal of current skills and development areas 2 The sales approach What selling means Why selling is like nature 3 The telephone as an instrument of communication Qualities of the telephone How telephone communication differs from face-to-face Advantages and drawbacks of the telephone How to optimise selling over the telephone Communication techniques to help you stand out from the crowd 4 Creating a relationship Professional telephone etiquette Building a rapport Connecting with the customer so that they feel you are on the same wavelength 5 The structure of a sales call Opening the call - creating a positive first impression Effective questioning to gather information and establish need Identifying and presenting the features and benefits of the product or service Matching the benefits to customers' needs Recognising and responding to buying signals Anticipating, meeting and overcoming objections Closing the sale and asking for the order - different closing techniques The importance of testimonials - how to obtain them and when to use them 6 Listening skills The challenges of accurate listening How to enhance listening skills Ensuring the customer feels heard and understood through empathetic listening 7 Shaping and using a script Developing a script to increase levels of confidence Leaving the door open 8 Managing the campaign Organisation and call planning Identifying your target market group Planning who and when to call Logging constructive information 9 Personal management The importance of persistence Is there a time to back off? Stamina - optimising energy levels Bouncing back 10 Practising the new information Pulling the details together Practising in a supportive environment 11 Action planning Personal learning summary and action plan

Stress, self-care, and wellbeing conversation starters. This is a short 2-hour session to provide learners with tools to take better care of themselves, have the confidence to discuss mental wellbeing and know where to find tools and resources for assistance.

A masterclass in devising therapeutic metaphors This inspiring online training day gives you powerful, non-intrusive ways to help distressed young people – and others – overcome difficulties in their lives – the skills you will learn can also be used with adults Accredited CPD: 6 hours Length: 1 day (9.15am - 4.00pm GMT) LIVE ONLINE – Join Pamela Woodford live online on Tuesday 18th June 2024 for this enjoyable, experiential CPD accredited training day – you will have plenty of opportunities to ask questions, take part in exercises to practice the steps involved, come up with pertinent metaphors and create your own story. Limited numbers. BONUS RECORDING – you will also get a recording of the tutor sessions for a limited time afterwards to maximise your learning. >> If you can’t make this date please register your interest below and we’ll let you know as soon as a new date is available. Fantastic online training, engaging and thought-provoking throughout. The confidence Pamela has given me will impact positively on my everyday practice, I am truly inspired...PSYCHOTHERAPIST Why take this course Children’s natural affinity with stories gives us an incredibly powerful, non-directive way to help emotionally distressed and abused young people, who can sometimes be hard to reach in any other way. On this practical live training event you will learn how to tap into your own metaphorical brain to create therapeutic stories and metaphors ‘in the moment’ that are appropriate to each individual’s circumstances and experiences. Throughout the day Pamela – a master storyteller and highly experienced psychotherapist – draws on her own case histories, metaphor and story examples as she guides you through the steps involved in ‘thinking on your feet’ and creating a story yourself in the moment. By the end of the day you will have lots of new, innovative ways to engage with and help distressed children deal with the experiences they have had – whilst also offering them hope, understanding, and new ways of thinking and feeling about life and themselves. Indeed, you may well be surprised at how quickly positive psychological changes occur as a result of the stories you will create and tell ‘in the moment’. Stories also play a crucial role in child development – through the ways the different characters think, act and overcome difficulties, children gain important templates for understanding the world and dealing with the challenges and situations they will meet in life – both now and in the future. They are a wonderful way to help build resilience. Storytelling and the careful use of therapeutic metaphor are crucial elements of successful counselling and psychotherapy – they help bypass assumptions and rigid thinking to offer a new, broader way of looking at things, awaken innate resources and offer crucial hope – just what struggling children need… Wonderful, interactive online course. Pamela is a joy to listen to – I learnt so muchCOUNSELLOR What will you learn A clear understanding of how to address emotional issues in children Simple ways to calm and relax children – “it’s the way you tell ‘em” Tips for igniting your own imagination and creativity How to ‘think metaphor’ to find the right one for each situation A step-by-step guide to creating your own stories – the 6 steps for creating short stories with metaphors specifically tailored to quickly bring about positive psychological changes in children and young people Breathing life into inanimate objects and taking inspiration from nature – how to tune into your metaphorical mind Valuable experience in creating your own therapeutic story from scratch How to use your stories and metaphors The importance of paying attention to the words children use when telling you something Case histories which illustrate the effectiveness and flexibility of stories – and show why they are such powerful therapeutic tools, even with difficult cases How to find your own metaphors and connect them emotionally to distressing situations Using embedded suggestions in stories – exercise Different ways to use therapeutic stories, such as those in Pamela’s acclaimed Brighter Little Minds series, to develop emotional literacy The importance of incorporating all of our senses How to adapt stories to use with adolescents and adults Tips for thinking creatively ‘on your feet’ to come up with suitable metaphors and ideas there and then in the moment Flexible skills that can easily be adapted to working with adults Why subtly entwining a child’s interests into a story makes its impact stronger How to introduce a story or therapeutic metaphor naturally into your conversation Feedback on the story you create and time to ask questions of the tutor – a highly experienced and creative psychotherapist who has spent decades working therapeutically with distressed children and young people A greater appreciation of the subtle power of metaphor, imagination and embedded suggestions and how to use them to help the young people you care for Increased confidence in creating and telling therapeutic stories yourself A variety of story examples and ‘scripts’ Lots of new ideas from Pamela Woodford’s ‘treasure chest of healing spells’ to spark your own creativity Tips for improving your own storytelling abilities Such a helpful live online training day – the use of metaphor via story form is a powerful toolHEAD OF BEHAVIOUR SUPPORT SERVICE – EDUCATION Course Programme The ‘How to create healing stories for distressed children’ live online workshop starts at 9.15am and runs until 4.00pm. (GMT). 9.15am Join the Zoom meeting 9.30am What can go wrong for children? How stories can help 11.00am Comfort break and discussion 11.10am Using metaphor, relaxation, imagination and embedded suggestions 1.00pm Lunch break 1.40pm Setting the scene and creating the story 3.10pm Comfort break and discussion 3.20pm Sharing the stories you have created 4.00pm Day ends Who is this course suitable for? Anyone working with emotionally distressed children or young people, including: Psychotherapists, therapists and counsellors Teachers and educational professionals Childcare and healthcare professionals (and students) Foster carers Adoptive parents – and perspective adoptive parents Social workers Parents and carers Interested friends or family who wish to help a young person they know And anyone who would like to attend for personal reasons This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

Essential self-care for helping professionals New research gives us practical ways to prevent overwhelm or burnout in ourselves and others, manage workplace stress, avoid ‘compassion fatigue’ and much more… Accredited CPD Certificate: 6 hours Length: 1 day (9.15am - 4.00pm GMT) Really interesting and engaging online course with lots of tips to support ourselves and our clientsCOMPLEMENTARY THERAPIST Live Online Training – Join Emily Gajewski on Thursday 11th April 2024 to take some important time out for yourself, or to help those you support. Once you’ve booked your place we will email you confirmation and you will receive details of how to join the Zoom workshop the day before the event. Bonus Recording – the training is recorded, in case anyone experiences technical difficulties on the day, so you will also get a recording for a limited time afterwards to maximise your learning. Can’t make this date? Then please register your interest below – and we’ll email you when a new date is available. To help others effectively, we need to have enough ‘spare capacity’, which means looking after our own wellbeing too – new research shows us how… Why you should take this course When our day-to-day jobs involve continually listening to other people’s emotional difficulties, how do we avoid being overwhelmed by them ourselves or succumbing to compassion fatigue? We are the ‘tool’ of our trade. It could be argued that we have a duty to those we work with to prioritise our own mental health and wellbeing so that we can give them the best possible service. This live online training events shows you how. ‘Burnout’ is commonly defined as a physical and emotional state caused by excessive or overwhelming workplace stress. This is often specifically related to work but of course feelings of burnout can be impacted or compounded by other life events and caring roles too. Even if we know good stress management techniques, this often isn’t enough. Burnout is a very common phenomena in the ‘helping professions’, A 2018 research review paper published in the Journal of Clinical Psychology analysed 30 years of research on this topic, involving 9,000 psychotherapists. Over half of the therapists they sampled reported “moderate-high levels of stress and burnout”. The good news is that burnout, overwhelm and empathy fatigue are not a given of working in roles where we are consistently exposed to others’ emotional pain. New research and insights into ‘buffering’ the impact of this work mean that we can consciously choose to put in safeguards to our own mental wellbeing, whilst also remaining connected and present with our clients. Emily Gajewski’s online course draws on her extensive experience of working as a therapist and clinical supervisor, in the NHS and privately, for over 20 years. Throughout the day she examines the many ways working in the caring professions can impact us personally and gives you a wealth of practical steps you can take to mitigate them. She also covers the most up-to-date guidance on keeping ourselves well and thriving in caring roles and will help you develop a realistic plan for your own continuing wellbeing. Excellent online training…. very insightful and thought provokingHILARY KEARNS, ACUPUNCTURIST What you will learn The latest research on how to prevent burnout in your working life How to identify burnout in ourselves and others – the warning signs you need to look out for Easy, practical steps to protect yourself in stressful work situations How to avoid ‘compassion fatigue’ Evidence based ‘top tips’ for optimal working practices to maintain your own wellbeing The Cycle of Stress – how to ‘work with it’ for optimal health An understanding of vicarious trauma – and how to avoid it Techniques to calm yourself in client sessions when you are ‘triggered’ by something they bring up Understanding the difference between compassion fatigue and empathy fatigue Reducing your own risk of depression when you’re worried about your clients The joy of creating ‘flow’ in our working life Constructive ways to manage difficult feelings that arise as a result of your work Practical techniques for grounding and ‘letting go’ of clients How to safely explore our own areas of vulnerability Useful tips for ongoing stress management What you need to maintain your own mental health How to re-ground yourself if you’re feeling overwhelmed or derailed by a client An opportunity for you to reflect on your own practice and wellbeing, take some time to step back, learn what works for you and how you can create more spare capacity Time to relax, try out techniques and refresh your tools to support your wellbeing and build resilience How to utilise what you’ve learnt to create your own realistic wellbeing plan. Very useful and practical. The term ‘burnout’ is become as over-used as ‘wellbeing’ and ‘stress’. This online course provides clarity on what the term ‘burnout’ means in reality ... with strategies to counter the effectsHEADTEACHER SUPPORT SERVICE COUNSELLOR Course Programme The ‘How to avoid burnout’ live online course starts at 9.15am and runs until 4.00pm. (GMT). 9.15am Join the Zoom meeting 9.30am Understanding Burnout and how to halt the journey towards it 11.00am Comfort break and discussion 11.30am Exploring practical self-care steps that can work for YOU! 1.00pm Lunch break 1.45pm How to manage difficult feelings that arise as a result of our work 2.45pm Comfort break and discussion 3.00pm Creating a plan for your own wellbeing 4.00pm Day ends Who this workshop is suitable for Anyone who works within a role that involves caring for others – including: medical professionals – including GPs and nurses health and social care professionals therapists and mental health workers counsellors educators, teachers professional carers (foster carers and non-paid carers) social workers occupational therapists outreach workers volunteers holistic practitioners etc. This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.