39175 RES courses

Duration 2 Days 12 CPD hours This course is intended for This course is suited to marketeers, business analysts, and researchers who are interested in increasing their statistical knowledge. Overview After attending this course, delegates will understand how statistics can be used to provide valuable insight into their business, and be able to apply statistical methods to solve business problems. On returning to work delegates will immediately be able to make a difference to the way that their organisations make decisions. This course covers the statistical methods that analysts need to move from simple reporting on business problems to extracting insight to solve business problems. Course Outline The course will explore the following topics through a series of lectures and workshops: Summary statistics for both continuous data and categorical data Using and reporting confidence intervals Using hypothesis tests to answer business questions Using correlations to explore data relationships Simple prediction models Analysing categorical data Additional course details: Nexus Humans Data-driven Business Using Statistical Analysis training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Data-driven Business Using Statistical Analysis course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers System engineers Customers deploying and maintaining Cisco Unified Contact Center Express products. Overview Upon completing this course, the learner will be able to meet these overall objectives: Provide a comprehensive overview of the Cisco Unified Contact Center Express product suite. This overview will cover descriptions of the product, compatibility, and hardware and software options, architecture, and sizing and ordering tools. Provide a complete description of the Cisco Unified CCX installation process, the configuration required with an overview of most common configuration web pages, and describe the call flow processes needed to establish a call on Cisco Unified CCX. Describe the Cisco Unified CCX script editor, how it is installed and how to implement common IVR scripting techniques. Provide a comprehensive view of Cisco Unified CCX ACD operations to include basic contact center build-up, scripting, agent and supervisor desktop configurations, advanced scripting topics, and reporting. Describe how to install, configure and use features found in Cisco Unified CCX Premium such as, Remote Monitoring, Outbound Dialer, Agent Email, Agent Web Chat, and Automatic Speech Recognition (ASR) and Text-to-Speech (TTS). Understand how to maintain and monitor a Cisco Unified CCX system This course, Deploying Cisco© Unified Contact Center Express (UCCXD) v6.0, provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. Cisco Unified CCX Product Overview Cisco Unified CCX Product Packages Cisco Unified CCX Architecture Designing Cisco Unified CCX Cisco Unified CCX Installation and Configuration Installing Cisco Unified CCX Managing Cisco Unified CCX Configuring Basic Properties of Cisco Unified CCX Cisco Unified CCX Scripting Understanding Script Editor Basics Creating a Basic IVR Script Prompting and Collecting Information Accessing an External Database Making Decisions Confirming Caller Input Cisco Unified CCX ACD Operations Implementing Cisco Unified CCX

Duration 3 Days 18 CPD hours This course is intended for This course is designed for broadcast engineers. It might also be of interest to technical solution architects, network engineers, and network administrators. Overview After taking this course, you should be able to: Describe the overall solution and how it works, and identify all components of the solution and their functions Understand initial sizing and capacity Understand the basic requirements for IPFM Understand how Non-Blocking Multicast (NBM) and multicast function in the IPFM Understand and verify Precision Time Protocol (PTP) clocking Describe the DCNM Media Controller Demonstrate the DCNM Media Controller configuration and verification Explain how to deploy an IPFM solution in a high-availability manner Use the DCNM Media Controller to monitor fabric and to troubleshoot basic connectivity and performance issues Understand the approach and basic steps involved in responding to alarms and other notifications The Operating Cisco IP Fabric for Media Solution(IPFMSN) v2.0 course introduces you to the Cisco© IP Fabric for Media (IPFM) solution. The course is designed for broadcast engineers who will use IP technologies to replace Serial Digital Interface (SDI)-based deployments. You will learn about Cisco IPFM deployment, operation, and troubleshooting.The course also covers the Data Center Network Manager (DCNM) Media Controller, a core component of the Cisco IPFM solution. Through lab exercises that focus on building IP fabric as a baseline for a complete IPFM solution, you will learn how to deploy and troubleshoot the DCNM Media Controller to control flows through the fabric. Course Outline Introducing Cisco IP Fabric for Media Media over IP Standardization Designing Cisco IPFM Solution Building Cisco IP Fabric for Media Exploring Non-Blocking Multicast in Cisco IPFM Describing Cisco DCNM Introducing Cisco DCNM PowerOn Auto Provisioning (POAP) Process Implementing Cisco DCNM Flow and Host Policies Precision Time Protocol Cisco IPFM Operations, Administration, and Management Cisco IPFM High Availability Monitoring and Troubleshooting Cisco IPFM Operation

Duration 4 Days 24 CPD hours This course is intended for This course is Intended for students with HTML Experience. Overview At the completion of the course, you will be able to: How PHP works. The basic syntax of PHP. Create dynamic interactive pages with PHP. Manipulate files with PHP. Work with arrays in PHP. Validate forms with PHP. Write functions in PHP. Manipulate and manage database data with PHP. Authenticate users with PHP. Manage sessions with PHP. Work with the MDB2 package. Learn advanced form validation with regular expressions. Send email with PHP. In this PHP training course, students will learn to create database-driven websites using PHP and MySQL or the database of their choice. PHP Basics How PHP Works The php.ini File Basic PHP Syntax Variables First PHP Script PHP Operators Creating Dynamic Pages Passing Variables via the Query String Flow Control Conditional Processing Working with Conditions Loops Working with Loops Arrays Enumerated Arrays Working with Enumerated Arrays Associative Arrays Working with Associative Arrays Two-dimensional Arrays Array Manipulation Functions PHP and HTML Forms HTML Forms Processing Form Input String Manipulation Formatting Strings Working with String Manipulation Functions Magic Quotes Reusing Code and Writing Functions Including Files Adding a Header and Footer User Functions Form Processing Form Validation and Presentation Functions Managing Data Querying a Database Inserting Records Authentication with PHP and SQL A Database-less Login Form Authenticating Users Regular Expressions Perl-compatible Regular Expression Functions Regular Expression Syntax Form Validation Functions with Regular Expressions Session Control and Cookies Sessions Cookies Authentication with Session Control Sending Email with PHP mail() PHPMailer Sending a Password by Email File System Management Opening a File Reading from a File Writing to a File Writing to a File File Locking Uploading Files via an HTML Form Getting File Information More File Functions Directory Functions Creating a Resume Management Page

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who want to improve their phone skills. Overview Upon successful completion of this course, students will be more confident in handling the phone, resulting in new customers while retaining current clientele. In this course, students will learn about different types of calls and the etiquette associated with them. Getting Started Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan Aspects of Phone Etiquette Phrasing Tone of Voice Speaking Clearly Listen to the Caller Case Study Using Proper Phone Language Please and Thank You Do Not Use Slang Avoid Using the Term ?You? Emphasize What You Can Do, Not What You Can?t Case Study Eliminate Phone Distractions Avoid Eating or Drinking Minimize Multi-Tasking Remove Office Distractions Do Not Let Others Interrupt Case Study Inbound Calls Avoid Long Greeting Messages Introduce Yourself Focus on Their Needs Be Patient Case Study Outbound Calls Be Prepared Identify Yourself and Your Company Give Them the Reason for the Call Keep Caller Information Private Case Study Handling Rude or Angry Callers Stay Calm Listen to the Needs Never Interrupt Identify What You Can Do For Them Handling Interoffice Calls Transferring Calls Placing Callers on Hold Taking Messages End the Conversation Case Study Handling Voicemail Messages Ensure the Voice Mail Has a Proper Greeting Answer Important Messages Right Away Ensure Messages are Delivered to the Right Person When Leaving A Message for Others... Case Study Methods of Training Employees Group Training One-on-One Training Peer Training Job Shadowing Case Study Correcting Poor Telephone Etiquette Screening Calls Employee Evaluations Peer Monitoring Customer Surveys Case Study Wrapping Up Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

Duration 1 Days 6 CPD hours This course is intended for This course is designed for people who need to use Microsoft Teams to communicate, share files, and conduct online meetings with colleagues. No experience with Teams is required; however, a basic understanding of Office apps will be useful. Overview In this course, you will use Microsoft Teams to communicate and collaborate with your colleagues. You will: Send messages to colleagues using Teams. Call and meet with people in Teams. Lead a meeting. Configure your Teams environment. Share files and app content. Create and configure Teams. This course is designed to help you master Microsoft© Teams©, the key communications tool in the suite of Microsoft© 365© productivity apps. Microsoft Teams enables individuals and organizations to chat, share ideas, collaborate on files, and essentially, work together. You can use Teams to have a quick chat with a colleague, participate in a virtual meeting, make an online call, and share files and resources. The Microsoft Teams app is available in three versions: a desktop app, a web app, and a mobile app. Once you are familiar with the Teams desktop app, you can easily transfer that knowledge and work in the web and mobile apps to take advantage of connecting through Teams wherever your work takes you. Messaging Colleagues Using Teams Topic A: Navigate in Teams Topic B: Chat with Contacts Topic C: Post in Team Channels Calling and Meeting in Teams Topic A: Call People in Teams Topic B: Meet in Teams Leading Meetings in Teams Topic A: Conduct Presentations Topic B: Manage Meetings Configuring Your Teams Environment Topic A: Configure General Application Settings Topic B: Configure Notifications and Privacy Settings Topic C: Configure Call and Device Settings Sharing Files and App Content in Teams Topic A: Share Files Topic B: Add Apps and Connectors Creating and Configuring Teams Topic A: Create and Manage a Team Topic B: Create and Configure Channels Topic C: Add and Configure Channel Tabs

Duration 4 Days 24 CPD hours This course is intended for Candidates should be familiar with Dynamics 365 Customer Insights and have firsthand experience with one or more additional Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform. They should also have working knowledge of practices related to privacy, compliance, consent, security, responsible AI, and data retention policy. Overview After completing this course, you will be able to: Clean, transform, and ingest data into Dynamics 365 Customer Insights Create a unified customer profile Work with Dynamics 365 Audience insights Enrich data and predictions Set up and manage external connections Administer and monitor Customer Insights Customer Data Platform specialists implement solutions that provide insight into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention. In this course, students will learn about the Dynamics 365 Customer Insights solution, including how to unify customer data with prebuilt connectors, predict customer intent with rich segmentation, and maintain control of customer data. This specialty course starts with creating a unified profile and then working with customer data. Module 1: Get started with Dynamics 365 Customer Insights Introduction to the customer data platform Administer Dynamics 365 Customer Insights Explore user permissions in Dynamics 365 Customer Insights Module 2: Ingest data into Dynamics 365 Customer Insights Import and transform data Connect to data sources Work with data Module 3: Create a unified customer profile in Dynamics 365 Customer Insights Map data Match data Merge data Find customers Module 4: Work with Dynamics 365 Customer Insights Explore Audience insights Define relationships and activities Work with measures Work with segments Module 5: Enrich data and predictions with Audience insights Enrich data Use predictions Use machine learning models Module 6: Manage external connections with Customer Data Platform Export Customer Insights data Use Customer Insights with Microsoft Power Platform Display Customer Insights data in Dynamics 365 apps More ways to extend Customer Insights

Duration 1 Days 6 CPD hours This course is intended for This basic course is for those who will be administering Information Server and its product components. Overview List Information Server functional categories and the Information Server products and components that support themList and describe the Information Server architectural tiersAccess Information Server clients, including thin clients using the Information Server Launch Pad, the Information Server Engine clients, and the Information Server Console clients including Information Analyzer and Information Services DirectorCreate and configure Information Server users and groupsManage Information Server active sessionsManage Information Server reportingWork with Information Server command-line tools including tools for session administration, user and group management, and encryptionUse the istool functionality to query, export, and import Information Server Repository assets This course gets those charged with administering Information Server v11.5 and its suite of many products and components started with the basic administrative tasks necessary to support Information Server users and developers. Information Server Technical Overview List the Information Server functional categories List the Information Server products and components that support these functional categories List the Information Server architectural tiers Working with Information Server Clients Use the Information Server Launch Pad to access Information Server thin clients including the Administrative Console, Information Governance Catalog, and Metadata Asset Manager Access Information Server Engine Clients including DataStage, QualityStage, FastTrack, and Information Server Manager Access Information Server Console Clients including Information Analyzer and Information Services Director Authentication and Suite Security Configure Suite users and groups Configure DataStage credentials for Engine users Session Management View a list of active sessions View session properties Disconnect sessions Configure global session properties Managing Reports Create and manage report folders Create a report Run a report View report results Administrative Tools Session Admin tool Directory Command tool Encrypt tool Managing Information Server Repository Assets Use istool to export and import common metadata assets Use istool to query information assets Use istool to export and import security assets Use istool to export and import reporting assets

Duration 2 Days 12 CPD hours This course is intended for This course is designed for students with previous Citrix ADC experience, and best suited for individuals who will be deploying Citrix Application Delivery Management to administer a Citrix Networking environment or optimize Citrix ADC-managed application delivery traffic. Overview Manage multiple Citrix ADC platforms centrallyOrchestrate configuration changesReport on transactions passing through the Citrix ADC environmentVisualize infrastructure and plan expansion Master the deployment and usage of Citrix Application Delivery Management with this two-day management and optimization course. Students will gain the skills needed to automate and manage network services for scale out of application architectures, and to optimize Citrix ADC-managed application delivery traffic. The curriculum focuses on centrally managing multiple Citrix ADC platforms, orchestrating configuration changes, reporting on transactions, visualizing infrastructure and planning infrastructure expansion. Students will also learn how to implement Citrix ADC features, including caching, frontend optimization, Citrix ADC web logging and TCP/HTTP optimization, to optimize traffic managed by your Citrix networking environment. Citrix Application Delivery Management Introduction An introduction to Application Delivery Management Application Delivery Management Deployment and Configuration Deploying Application Delivery Management in High Availability Application Delivery Management Instance Management Managing and Monitoring Application Delivery Management An introduction to Application Delivery Management Application Delivery Management Deployment and Configuration Deploying Application Delivery Management in High Availability Application Delivery Management Instance Management Managing Citrix ADC Configuration Application Management StyleBooks Configuration Management Citrix ADC Web Logging Understanding Web Traffic Installing and configuring Citrix ADC Web Logging Troubleshooting Citrix ADC Web Logging Citrix ADC Integrated Caching Introduction to Integrated Caching Static and Dynamic Content Request and Response Process Flow Understanding Cache Policies Identifying Content Group Settings Front-End Optimization Improving Content Delivery Front-End Optimization Use Cases Understanding Minification CSS Optimizations Tuning and Optimizations Connections on the Citrix ADC Connection Profiles Queuing on the Citrix ADC Connection Tuning Practices

Duration 5 Days 30 CPD hours This course is intended for This course is designed primarily for network and software engineers who are interested in learning about automation and programmability and hold the following job roles: Network Designers Network Administrators Network Engineers Systems Engineers Data Center Engineers Consulting Systems Engineers Technical Solutions Architects Cisco Integrators/Partners Field Engineers Server Administrators Network Managers Storage Administrators Cisco Integrators and Partners Overview After completing the course, you should be able to: Describe Cisco ACI Fabric Infrastructure and basic Cisco ACI concepts Describe Cisco ACI policy model logical constructs Describe Cisco ACI basic packet forwarding Describe external network connectivity Describe VMM Integration Describe Layer 4 to Layer 7 integrations Explain Cisco ACI management features The Implementing Cisco Application Centric Infrastructure (DCACI) v1.2 course shows you how to deploy and manage the Cisco© Nexus© 9000 Series Switches in Cisco Application Centric Infrastructure (Cisco ACI©) mode. You will learn how to configure and manage Cisco Nexus 9000 Series Switches in ACI mode, how to connect the Cisco ACI fabric to external networks and services, and the fundamentals of Virtual Machine Manager (VMM) integration. You will gain hands-on practice implementing key capabilities such as fabric discovery, policies, connectivity, VMM integration, and more. This course earns you 40 Continuing Education (CE) credits towards recertification.This course helps prepare you for the following exam:300-620 Implementing Cisco Application Centric Infrastructure (DCACI) Introducing Cisco ACI Fabric Infrastructure and Basic Concepts What Is Cisco ACI? Cisco ACI Topology and Hardware Describing Cisco ACI Policy Model Logical Constructs Cisco ACI Logical Constructs Tenant Describing Cisco ACI Basic Packet Forwarding Endpoint Learning Basic Bridge Domain Configuration Knob Introducing External Network Connectivity Cisco ACI External Connectivity Options External Layer 2 Network Connectivity Introducing VMM Integration VMware vCenter VDS Integration Resolution Immediacy in VMM Describing Layer 4 to Layer 7 Integrations Service Appliance Insertion Without ACI L4-L7 Service Graph Service Appliance Insertion via ACI L4-L7 Service Graph Explaining Cisco ACI Management Out-of-Band Management In-Band Management