44410 RES courses

Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.

LOOKING FOR: ADULT FICTION Nicky Lovick has worked as an editor for over twenty years, working for top five publishers. She is now an agent at WGM Talent, building the books list. She is looking for commercial fiction, from upmarket women’s fiction, bookclub, romance, domestic noir and psychological thrillers, to crime series. She loves hooky stories such as Freida McFadden’s The Housemaid and Turn of the Key by Ruth Ware set in confined settings, such as hotels. She’s always on the lookout for romcoms with a fresh, contemporary feel to them such as Emily Henry’s Book Lovers. Also historical fiction with a twist and sweeping family sagas. Nicky wants you to make her laugh, make her cry or keep her hooked.  Nicky would like you to submit a covering letter, 1-2 page synopsis and the opening three chapters of your manuscript in a single word document.  (In addition to the paid sessions, Nicky is kindly offering one free session for low income/underrepresented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print).  By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Tuesday 9th September 2025

Hydronics Unlocked — 1-Day Course Design and install smarter heating systems with confidence. This full-day course is crafted for heating professionals who want to sharpen their design skills, understand system performance and build the knowledge they need for modern, efficient installs — with boilers, heat pumps or both. 💡 Who This Course Is For Whether you're: An experienced engineer looking to stay ahead of the curve, Newly qualified and craving clear, practical answers Installing gas or oil boilers and exploring the move into heat pumps, Already fitting heat pumps but missing key insights, Or designing systems on paper and want to bridge the gap to real-world installs… This course will help you take your next step to levelling up your career. 🧠 What You’ll Learn Build the confidence and skills to deliver systems that are more efficient, reliable and ready for the future. You'll learn: Our 10-Step Hydronics Process: your complete framework for design and installation Pump Setting: understand how to match pump performance to system needs Flow, Velocity, Resistance: calculations made simple and useful Pipe Sizing: learn how to size pipes correctly to minimise pressure loss Controls for Efficiency: understand how modern controls improve performance Low temperature design: build confidence and skills for heat pump work 🎁 What's Included 📍 In-person training led by Cliff Arnold 📖 Take-home course book ☕ Tea, coffee, and biscuits provided throughout 🥪 Lunch provided ⭐ Cliff Arnold Cliff heads up heat pump and HVAC system design at Bell Plumbing Supplies working with front line installers to deliver optimised, time saving designs. With decades of experience in heating system design, installation and commissioning, he brings a deep understanding of how systems perform in the real world. Cliff has worked across product development, installer training and technical support, giving him a rare ability to bridge first principles with practical delivery. He's passionate about helping heating engineers excel in their careers. 🗺 Where Renewable Energy Warehouse, Stourbridge DY9 7BQ Google Maps link

Learn how to screen print and apply metal leaf to your design with printmaker Lou Davis at The Arienas Collective in Edinburgh City Centre

Art classes for adults of all abilities. An enriching experience for individuals looking to explore their creative side, learn new artistic skills, and connect with like-minded people.

Art classes for adults of all abilities. An enriching experience for individuals looking to explore their creative side, learn new artistic skills, and connect with like-minded people.

Developing Leadership and Emotional Intelligence Skills course is designed to empower participants with the essential leadership competencies and emotional intelligence skills needed to excel in today's dynamic workplace. Through a blend of theoretical frameworks, interactive exercises, and practical applications, this course aims to enhance participants' self-awareness, interpersonal relationships, and leadership capabilities, ultimately enabling them to inspire and motivate others towards achieving organizational goals.

Are you doing sanction checks in your law firm? In the intricate landscape of legal practice, understanding and adhering to the UK's sanctions regime is not just a recommendation; it is mandatory and it is imperative. This course aims to set clear expectations and offer practical support to firms, guiding them away from the pitfalls of breaching the UK's sanctions regime. This course will cover: What are sanctions What do you need to know about the sanctions for your firm How is it different to the AML regime? What controls to put in place? If the firm offers services to sanction areas – what controls? My client has been sanctioned – what do I do? Reporting obligations Using screening tools Licensing How does this impact Legal Professional Privilege? Sanction Risk Assessment Red flags factors Enforcement actions Target Audience This 90 minute course is for all legal firms, irrespective of the services provided. Whether you are navigating the sanctions regime independently or operating under a license from the Office of Financial Sanctions Implementation (OFSI), this course is for you. Resources Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training. Please note a recording of the course will not be made available. Speaker Helen Torresi, Consultant, DG Legal Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services. Helen’s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).

LOOKING FOR: YA, ADULT FICTION, NON-FICTION Laura Williams is literary agent at the Greene and Heaton Literary Agency. She is seeking literary fiction, commercial fiction, psychological thrillers and high concept Young Adult. Laura is actively building a fiction list and a small non-fiction list. She is currently looking for literary fiction, edgy commercial fiction, psychological thrillers and high-concept contemporary young adult, as well as narrative non-fiction of all types. Her taste is quite dark, and she loves gothic, ghost stories, horror and anything sinister. She also loves books that make her cry, from big love stories to intense family dramas. She is open to historical or horror YA, but not magical or fantasy.  Meditative or moving novels about modern life, appeal to Laura, sad stories with love and the importance of caring for each other shining through. She also loves stories about female friendships or conversely groups of women who don't get on, such as the hugely fun BAD SUMMER PEOPLE by Emma Rosenblum. She is always on the lookout for a big tragic love story to make her cry happy or sad tears. At the more commercial end of fiction, think funny novels with warmth and romantic comedies with a bit of depth – think Marian Keyes. Most of all Laura is looking for novels she hasn’t read before – something unusual structurally or thematically, something that shines a light on a subject the author is passionate about, something that’ll break her heart or raise her blood in an entirely new way. Laura is always looking to promote diverse voices from across the globe, and is particularly keen on LGBTQI+ stories. Laura would like you to submit a covering letter, a 1-2 page synopsis and the first 5,000 words of your completed manuscript in a single word document. (In addition to the paid sessions, Laura is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print).  By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Wednesday 10th September 2025

Are you a graduate or an industry professional ready to take your career to the next level, develop a new specialism, or see your film idea or project realised? Our MA in Screen and Film Production could enable you to advance your career, develop and enhance your skillset, and align yourself with top industry professionals. Through research-based practice this new MA puts you and your aspirations at the centre of your learning, whilst refining your chosen specialist pathway.