• Professional Development
  • Medicine & Nursing
  • Arts & Crafts
  • Health & Wellbeing
  • Personal Development

4940 Relationships courses

Ego Management Training Course

By iStudy UK

Do you feel to control your ego or pride? Does someone tell you that you should need to learn how to manage your ego? Or are you helping people who need to maintain their ego? How does ego impact upon inner peace and disrupt harmony in relationships? Do you want to know how the ego be managed is? If yes, then this course will perfectly suit you. The course is designed for the people who need to control their ego or the individuals who are helping others having ego or pride related issues. Ego Management Training Course is training course that helps the people who are struggling with their ego problems and need to manage their pride so that anyone does not hurt by their behavior. It is equally important to have an ego so that anyone cannot abuse you and at the same time it is also needed to control over ego so that any one may not hurt by you. In this course, you will learn both positive ego development and ego management. By the end of the course, you will be able to decide whether you can manage your ego by yourself or you need counselling. Finally, you will be able to know the dangers of a damaged ego and able to find out the procedure for preventing it. Course Highlights Ego Management Training Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Ego Management Training Course into 6 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 3 hours, 50 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Ego Management Training Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? People who need to control their ego and professional who guides people who have the problem. Ego Management Training Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Ego Management Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Ego Management Training Course Why You Need To Develop Your Ego FREE 00:30:00 Work On Honesty FREE 00:30:00 Work On Courage And Exploration 01:00:00 How To Build A Stronger Ego 01:20:00 Staying Engaged With Life 00:15:00 The Dangers Of A Damaged Ego 00:15:00

Ego Management Training Course
Delivered Online On Demand3 hours 50 minutes
£25

Effective Communication Skills

By Compete High

Overview: Effective Communication Skills In today's interconnected world, effective communication is an invaluable asset. Whether you're interacting in your personal relationships, navigating professional environments, or engaging with broader communities, the ability to convey ideas, thoughts, and emotions with clarity and precision is essential. The 'Effective Communication Skills' course is designed to equip learners with the knowledge, strategies, and practical techniques necessary to become adept communicators across various mediums.   Chapter 1: Effective Communication The foundation of effective communication lies in understanding its fundamental principles. In this introductory chapter, learners will delve into the core concepts that underpin successful communication. From the basic elements of encoding and decoding messages to the importance of active listening and feedback, participants will gain insights into the dynamics of human interaction. Key topics covered in this module include: The communication process: Explore the stages involved in transmitting and receiving messages, including encoding, transmitting, receiving, decoding, and feedback. Verbal and nonverbal communication: Understand the role of both verbal language and nonverbal cues such as body language, facial expressions, and gestures in conveying meaning. Barriers to communication: Identify common obstacles that hinder effective communication, such as noise, cultural differences, language barriers, and emotional barriers. Active listening: Learn techniques to enhance listening skills, including paraphrasing, clarifying, summarizing, and empathizing with the speaker. Through a combination of theoretical concepts, real-world examples, and interactive exercises, learners will develop a solid understanding of the principles of effective communication and how they can be applied in various contexts. Chapter 2: Effective Verbal Communication Verbal communication plays a central role in interpersonal interactions, presentations, negotiations, and everyday conversations. In this module, participants will explore strategies for mastering the art of verbal communication and fostering meaningful connections with others through spoken language. Key components of this chapter include: Clarity and conciseness: Discover techniques for articulating thoughts and ideas clearly and succinctly to ensure that messages are easily understood by others. Tone and delivery: Explore the impact of tone of voice, pacing, pitch, and emphasis on the interpretation of verbal messages, and learn how to adapt these elements to different situations and audiences. Assertiveness and confidence: Develop strategies for expressing opinions, making requests, and asserting boundaries with confidence and assertiveness, while also respecting the perspectives of others. Effective questioning and feedback: Master the art of asking open-ended questions, providing constructive feedback, and engaging in productive dialogue to foster mutual understanding and collaboration. Through practical exercises, role-playing scenarios, and guided feedback sessions, learners will hone their verbal communication skills and gain confidence in their ability to express themselves effectively in various contexts. Chapter 3: Effective Written Communication In an age dominated by digital communication channels, the ability to communicate effectively in writing is more important than ever. This module focuses on developing proficiency in written communication, from crafting clear and concise emails to drafting persuasive reports and documents. Key themes covered in this module include: Structure and organization: Learn how to structure written communication effectively, including the use of introductions, main body paragraphs, and conclusions to guide the reader through the content. Clarity and precision: Explore techniques for writing clearly and concisely, avoiding jargon, ambiguity, and unnecessary complexity to ensure that messages are easily understood by the intended audience. Tone and style: Understand the importance of tailoring the tone and style of writing to suit the purpose, audience, and context, whether it's formal, informal, persuasive, or informative. Editing and proofreading: Develop strategies for reviewing and revising written work to correct errors in grammar, punctuation, spelling, and style, ensuring that the final product is polished and professional. By practicing writing exercises, analyzing sample texts, and receiving constructive feedback, participants will enhance their written communication skills and become more effective communicators in both personal and professional settings.   Conclusion The 'Effective Communication Skills' course provides a comprehensive framework for mastering the art of communication in today's fast-paced world. By exploring the principles of effective communication, mastering verbal and written communication techniques, and practicing through interactive exercises, participants will develop the skills and confidence needed to succeed in any communication context. Whether you're a seasoned professional looking to enhance your communication skills or an aspiring communicator seeking to build a strong foundation, this course offers valuable insights and practical strategies for achieving your goals. Course Curriculum Chapter 1 Effective Communication Effective Communication 00:00 Chapter 2 Effective Verbal Communication Effective Verbal Communication 00:00 Chapter 3 Effective Written Communication Effective Written Communication 00:00

Effective Communication Skills
Delivered Online On Demand3 hours
£25

Level 1 Certificate in Real Estate Principles and Practice

5.0(1)

By Empower UK Employment Training

Level 1 Certificate in Real Estate Principles and Practice Don't miss the chance to elevate your career with our Level 1 Certificate in Real Estate Principles and Practice. Seize the opportunity to master the market, outshine the competition, and become the tech-savvy real estate agent everyone needs. Enrol now - the property ladder won't climb itself Learning Outcomes: Gain a comprehensive understanding of the essential duties and responsibilities that underpin the role of a Real Estate Agents. Delineate the Spectrum of Real Estate Agent Specialisations. Learn to effectively organize and manage a Real Estate Agent's day-to-day activities using industry-standard tools and practices, ensuring a seamless flow of transactions and client interactions. Develop critical skills to appraise current listing strategies and employ innovative tactics that resonate with contemporary buyers and market demands. Construct and refine negotiation plans that are robust, client-centered, and designed to thrive in the fast-paced real estate environment. Leverage cutting-edge technology in real estate Operations; embrace and integrate the latest technological advancements in your practice to streamline processes More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Level 1 Certificate in Real Estate Principles and Practice Course Syllabus Understanding Estate Agent: Master the roles, requirements, and competitive landscape of being a Real Estate Agent. Different Types of Estate Agents: Understand the roles of Rental Agents, Property Negotiators, and Property Managers in the Real Estate Agent profession. Getting Started on the Job: Learn organizational and professional strategies for success as a Real Estate Agent. Listing Property: Finding the Sellers: Acquire skills for listing appointments, handling offers, and closing deals as a Real Estate Agent. Valuation Process: Master the valuation, evaluation, and appraisal processes, and maintain client relationships as a Real Estate Agent. Real Estate Negotiations: Understand the negotiation process and the importance of effective communication for a Real Estate Agent.

Level 1 Certificate in Real Estate Principles and Practice
Delivered Online On Demand1 hour
£5

DBT - Dialectical Behaviour Therapy

4.8(9)

By Skill Up

Don't let your emotions rule your life- live like a proactive person. Learn 'What is Counselling & Psychotherapy', 'Treatment by DBT', 'DBT for Psychological Disorders'.

DBT - Dialectical Behaviour Therapy
Delivered Online On Demand2 hours 59 minutes
£25

Operations Management

4.8(9)

By Skill Up

Hone your operational leadership skills and ensure a streamlined business process to increase productivity. Gain mastery of Negotiation Techniques, Supply Chain Management.

Operations Management
Delivered Online On Demand7 hours 51 minutes
£25

Equality & Diversity, Cross-Culture, Leadership, Motivation & Conflict Resolution - 20 Courses Bundle

By NextGen Learning

Get ready for an exceptional online learning experience with the Equality & Diversity, Cross-Culture, Leadership, Motivation & Conflict Resolution bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. This Equality & Diversity, Cross-Culture, Leadership, Motivation & Conflict Resolution is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Equality & Diversity package has something for everyone. As part of the Equality & Diversity, Cross-Culture, Leadership, Motivation & Conflict Resolution package, you will receive complimentary PDF certificates for all courses in Equality & Diversity bundle at no extra cost. Equip yourself with the Equality & Diversity bundle to confidently navigate your career path or personal development journey. Enrol our Equality & Diversity bundletoday and start your career growth! This Equality & Diversity Bundle Comprises the Following CPD Accredited Courses: Equality, Diversity and Discrimination Cross-Cultural Awareness Training Leadership and Management Course Leading and Managing Remote Team The Principles of Ethical Leadership Organisation & People Management Motivation Skills Motivation - Motivating Yourself & Others PR: Public Relations Communication Masterclass Building Strong Relationships Conflict Resolution Dealing With Difficult People Training Course Workplace Confidentiality Public Speaking and Presentation Skill Course Persuasion and Influencing Skills Career Development Plan Fundamentals CV Writing and Job Searching Learn to Level Up Your Leadership Networking Skills for Personal Success Ace Your Presentations: Public Speaking Masterclass Learning Outcome: By completing the Equality & Diversity, Cross-Culture, Leadership, Motivation & Conflict Resolution course, you will: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices through the Equality & Diversity Bundle. Develop practical skills applicable to real-world situations. Enhance personal and professional growth with the Equality & Diversity Bundle. Build a strong knowledge base in your chosen course via the Equality & Diversity Bundle. Benefit from the flexibility and convenience of online learning. With the Equality & Diversity package, validate your learning with a CPD certificate. Each course in Equality & Diversity, Cross-Culture, Leadership, Motivation & Conflict Resolution bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Equality & Diversity, Cross-Culture, Leadership, Motivation & Conflict Resolution, a rich anthology of 15 diverse courses. Each course in the Equality & Diversity bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. ThisEquality & Diversity, Cross-Culture, Leadership, Motivation & Conflict Resolution bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Equality & Diversity, Cross-Culture, Leadership, Motivation & Conflict Resolution bundle offers you the flexibility and convenience to learn at your own pace. Make the Equality & Diversity package your trusted companion in your lifelong learning journey. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Equality & Diversity, Cross-Culture, Leadership, Motivation & Conflict Resolution bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Requirements Without any formal requirements, you can delightfully enrol this Equality & Diversity, Cross-Culture, Leadership, Motivation & Conflict Resolution course. Career path Unleash your potential with the Equality & Diversity, Cross-Culture, Leadership, Motivation & Conflict Resolution bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Equality & Diversity bundle package. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

Equality & Diversity, Cross-Culture, Leadership, Motivation & Conflict Resolution - 20 Courses Bundle
Delivered Online On Demand33 hours
£79

Management : Salon Management

By Training Tale

Salon Management: Salon Management Do you want to work in salon management? Have you ever wanted to own your own beauty salon? There has never been a better time to explore this dynamic sector as demand for quality Salon Management: Salon Management services grows globally! Beauty therapists devote their lives to improving the appearances and quality of life of their clients. Men and women of all ages are increasingly seeking the services of talented beauty therapists as affordability and accessibility continue to grow. Whether you want to work in an established beauty salon or start your own major beauty brand, this Salon Management: Salon Management Course could change your career prospects for life! This Salon Management Course is designed to provide learners a thorough understanding of Salon Management: Salon Management. The course begins with the fundamentals of Salon Management: Salon Management and progresses to the various workplace measures that must be implemented. The course also includes Marketing, Advertising and Promotion. Special Offers of this Salon Management: Salon Management Course This Salon Management Course includes a FREE PDF Certificate. Lifetime access to this Salon Management Course Instant access to this Salon Management Course Get FREE Tutor Support from Monday to Friday in this Salon Management Course Main Course: Salon Management Gift Courses with this Salon Management Course Course 01: Hairdressing Course 02: Hair & Beard Barbering [ Note: Free PDF certificate as soon as completing the Salon Management: Salon Management course] Salon Management: Salon Management Detailed course curriculum of the Management: Salon Management Course: Module 01: An Overview of Salon Management: Salon Management Module 02: Fundamental Steps of Salon Management: Salon Management Module 03: The Principles of Health and Safety in the Salon Module 04: Maintaining Health and Safety Requirements Within the Salon Module 05: Attracting Salon Clients Module 06: Marketing, Advertising and Promotion Module 07: Understanding Body Language Module 08: Formula for Success Module 09: Promoting the Business Further Module 10: Building Relationships for Success in Sales Assessment Method After completing each module of the Salon Management: Salon Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Salon Management: Salon Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. Who is this course for? Salon Management: Salon Management This Salon Management: Salon Management Course is designed for students who are interested in beauty therapy and Salon Management: Salon Management. Professional men and women working in beauty salons can benefit from this course by increasing their knowledge and skills. Individuals trying to enter the beauty therapy industry can also benefit from this course. Special Note: Our Course is not a regulated course. If You want to get qualified, you can consider following options: Level 4 Diploma in Salon Management (RQF) Requirements Salon Management: Salon Management There are no specific requirements for Salon Management: Salon Management because it does not require any advanced knowledge or skills. Career path Salon Management: Salon Management After completing the Salon Management: Salon Management Course, learners can advance to the next level of salon Management: Salon Management courses. This Salon Management: Salon Management Course also allows learners to start their own beauty therapy and salon management businesses. Certificates Certificate of completion Digital certificate - Included

Management : Salon Management
Delivered Online On Demand6 hours
£12

Level 5 HR Management Course - CPD Accredited

By Training Tale

HR management: HR management Course Online If you want to learn about HR management: HR management Course and become an expert in the field, you have arrived at the right place. Industry experts designed this HR management: HR management Course to enable you to learn quickly and efficiently and at your own pace and convenience. Begin your career as an HR manager by enrolling in Training Tale's HR management: HR management Course. This HR management: HR management Course will help you pursue your goals and develop your knowledge, competence, and skill, whether you are a novice or a seasoned professional. HR Management Program covers a wide range of topics to assist you in developing your HR management knowledge and skills. HR Management provides step-by-step directions for hiring and selecting employees, improving employee relationships at work, and motivating and rewarding staff for better productivity. Enroll HR management: HR management Course today and take the next step towards your personal and professional goals. Main Course: Level 5 HR Management Course Courses are included in this HR management: HR Management Bundle Course Course 01: Level 7 Business Management Course Course 02: Level 5 Diploma in Risk Management Course Other Benefits this Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate will provide as soon as completing the HR management: HR Management Course] HR management: HR management Course Online Industry Experts Designed this HR Management: HR Management course into 17 detailed modules. Course Curriculum of HR management: HR management Course Module 01: Introduction Module 02: Recruitment and Selection Module 03: Employee Relationship Module 04: Performance Management Module 05: The Necessity of Training & Development in the Workplace Module 06: Motivating and Rewarding Employees Module 07: Equality and Diversity Module 08: Health and Safety of Employees Module 09: Talent Management Module 10: Succession Planning Module 11: Absence Management and Attendance Module 12: Handling Grievance, Discipline, Termination and Dismissal Module 13: Communication Techniques for the Workplace Module 14: Preventing Workplace Violence and Harassment Module 15: Conflict Resolution Module 16: Occupational Health Safety, Hygiene and Workplace Wellbeing of Employees Module17: COVID-19 and the Workplace Assessment Method of HR Management Course After completing each module of the HR management: HR management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of HR management Course After completing the MCQ/Assignment assessment for this HR management: HR management course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? HR management: HR management Online This HR Management: HR Management course is highly recommended for anyone considering a career in human resources. Requirements HR management: HR management Online Students who intend to enrol in this HR Management: HR Management course must meet the following requirements: HR Management: Good command of the English language HR Management: Must be vivacious and self-driven HR Management: Basic computer knowledge HR Management: A minimum of 16 years of age is required Career path HR management: HR management Online After completing this HR Management: HR Management course, you will be capable of applying for a variety of positions. Certificates Certificate of completion Digital certificate - Included

Level 5 HR Management Course - CPD Accredited
Delivered Online On Demand8 hours
£12

Customer Service Manager Training and Front Desk Certification

4.5(3)

By Studyhub UK

Overview The Customer Service Manager Training and Front Desk Certification course equips individuals with the necessary skills to excel in customer service roles. It covers various modules, including establishing a positive attitude, addressing customer needs, generating return business, providing in-person and electronic customer service, handling difficult customers, and knowing when to escalate issues. Learning Outcomes: Develop a strong understanding of the role and importance of customer service in a professional setting. Establish a positive attitude and effective communication skills to meet and exceed customer needs. Gain the ability to generate repeat business through excellent customer service and build long-term customer relationships. Acquire proficiency in providing exceptional in-person, phone, and electronic customer service. Develop strategies for handling difficult customers and resolving conflicts professionally. Understand the importance of escalating issues when necessary to ensure customer satisfaction. Why buy this Customer Service Manager Training and Front Desk Certification? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Customer Service Manager Training and Front Desk Certification you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Customer Service Manager Training and Front Desk Certification does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Customer Service Manager Training and Front Desk Certification was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Customer Service Manager Training and Front Desk Certification is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Customer Service Manager Training and Front Desk Certification Module One - Customer Service : Who We Are and What We Do 00:17:00 Module Two - Customer Service : Establishing Your Attitude 00:12:00 Module Three - Customer Service : Identifying and Addressing Customer Needs 00:12:00 Module Four - Customer Service : Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six - Customer Service : Giving Customer Service over the Phone 00:12:00 Module Seven - Customer Service : Providing Electronic Customer Service 00:12:00 Module Eight - Customer Service : Recovering Difficult Customers 00:15:00 Module Nine - Customer Service : Understanding When to Escalate 00:14:00

Customer Service Manager Training and Front Desk Certification
Delivered Online On Demand1 hour 58 minutes
£10.99

Customer Service & Environment

4.5(3)

By Studyhub UK

Dive deep into the intricacies of 'Customer Service & Environment' with our comprehensive course. Explore the vital concepts that shape exceptional customer service, discover the art of effective organisation and management, and navigate the digital world with the inclusion of social media tools. As brands evolve in today's digital age, understanding the relationship between customers and their chosen brands has never been more crucial. Enrol now to propel your knowledge in this dynamic domain. Learning Outcomes Understand the fundamental concepts underpinning successful customer service delivery. Learn the strategies to organise and structure optimal customer service. Gain insights into effective Customer Relationship Management (CRM) techniques. Comprehend the interplay between customer satisfaction and brand loyalty. Master the use of social media tools to enhance business customer relations. Why buy this Customer Service & Environment course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Customer Service & Environment there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Customer Service & Environment course for? Aspiring customer service managers aiming for excellence. Brand strategists focused on enhancing customer relationships. Business owners seeking to elevate their customer service standards. Digital marketers keen on leveraging social media tools for businesses. Customer relations officers eager to resolve client issues efficiently. Prerequisites This Customer Service & Environment does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Customer Service & Environment was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Manager: £30,000 - £45,000 Brand Strategist: £35,000 - £50,000 Business Consultant focusing on Service Delivery: £40,000 - £60,000 CRM Specialist: £32,000 - £48,000 Social Media Manager: £28,000 - £42,000 Customer Relations Officer: £25,000 - £37,000 Course Curriculum Module 01: Concepts and Practices in Customer Service Delivery Concepts and Practices in Customer Service Delivery 00:13:00 Module 02: Organise Customer Service Delivery Organise Customer Service Delivery 00:14:00 Module 03: Structure of Customer Service Structure of Customer Service 00:14:00 Module 04: Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:18:00 Module 05: Customer Satisfaction & Relationship with Brand Customer Satisfaction & Relationship with Brand 00:15:00 Module 06: Monitoring and Resolution of Customers' Complaints & Problems Monitoring and Resolution of Customers' Complaints & Problems 00:15:00 Module 07: Social Media Tools and Channels for a Business Social Media Tools and Channels for a Business 00:15:00

Customer Service & Environment
Delivered Online On Demand1 hour 44 minutes
£10.99