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🌟 Unlock Your Resilience Potential with 'Resilient Response Strategies' Online Course! 🌟   🚀 Are you ready to face life's challenges head-on and emerge stronger than ever? Introducing our groundbreaking online course: 'Resilient Response Strategies.' In today's dynamic world, resilience is not just a trait; it's a superpower that can be developed and nurtured. Whether you're navigating personal setbacks, professional obstacles, or global uncertainties, this course is your ultimate guide to cultivating resilience and mastering the art of bouncing back.   🎯 What You'll Gain: Proven Strategies: Learn research-backed methods to build resilience in the face of adversity. Adaptive Mindset: Develop a mindset that thrives amidst change and uncertainty. Practical Tools: Acquire actionable techniques to manage stress, overcome setbacks, and stay focused on your goals. Enhanced Well-being: Discover ways to boost mental, emotional, and physical well-being during tough times. Real-life Applications: Apply resilience-building techniques to various aspects of your life - career, relationships, health, and more.   💡 Course Highlights: Engaging video lectures by resilience experts. Interactive exercises and worksheets for hands-on learning. Community support and discussions for shared experiences and insights. Lifetime access to course materials for continuous growth and reinforcement.   🌈 Who Is This For? Professionals seeking to thrive in challenging work environments. Individuals looking to bounce back from setbacks and forge ahead. Students navigating academic stress and transitions. Anyone seeking to build resilience for personal growth and success. 🔥 Join 'Resilient Response Strategies' today and embark on a transformative journey toward resilience mastery! Don't just survive-thrive! Enroll now and take the first step towards a stronger, more resilient YOU! 🌟✨ Course Curriculum INTRODUCTION Introduction 00:00 Elevate Objection Handling 00:00 OBJECTION HANDLING STRATEGIES Apply Continuous Sales Improvement 00:00 Record Common Objections 00:00 Reduce The Risk 00:00 Solve The Problem 00:00 Offer Flexible Payment Options 00:00 Non-stated Objections 00:00 Handle Objection Before It Comes Up 00:00 Be Unreasonable 00:00 Handle Objection With A Question 00:00 Handle Objection With A Story 00:00 Isolate, Bring Out The Objection, Investigative Selling, Ask Peers For 00:00 Common Objections 00:00 CONCLUSION Ending 00:00

After establishing a solid base of fundamental sales techniques, you will further your understanding of identifying potential clients, applying specific strategies to your day-to-day professional business practice, networking and forming relationships, and good customer service. You will also discover how to best establish your personal brand through strong interpersonal and influencing skills. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? Sales Techniques is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. Course Content Sales Techniques Fundamental Sales Techniques 01:00:00 Extensive Sales Techniques 01:30:00 Relationship in Sales Focusing on Your Customer 00:15:00 What Influences People in Forming Relationships? 00:30:00 Disclosure 00:15:00 How to Win Friends and Influence People 00:15:00 Communication Skills for Relationship Selling 01:00:00 Non-Verbal Messages 00:30:00 The Handshake 00:30:00 Small Talk 00:15:00 Networking 00:15:00 Sales Strategies Selling Skills 00:15:00 The Sales Cycle 00:30:00 Framing Success 00:15:00 Setting Goals with SPIRIT! 00:15:00 The Path to Efficiency 00:15:00 Customer Service 00:15:00 Selling More 00:15:00 Selling Price 00:15:00 Reference Book Personal Selling Skills 00:00:00 Psychology Of Selling 00:00:00 Mock Exam Mock Exam- Increasing Sales Technique 00:20:00 Final Exam Final Exam- Increasing Sales Technique 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Special Needs Teaching Assistant course. Qualify to work 1-1 with SEND with children ages 5-19 years in Primary, Junior or secondary school. Study online alongside placement or your current job role to gain a recognised, Ofsted accepted qualification.

The aim of this course is to equip learners with the knowledge and skills required to create effective marketing communication strategies. By the end of the course, learners will have a thorough understanding of the different disciplines and approaches to marketing communication and will be able to apply this knowledge to develop and implement successful marketing campaigns. Learners will also gain an understanding of the role of communication in managing stakeholder relationships, crisis management, and sponsorship. This course will help learners develop critical thinking and problem-solving skills, as well as enhance their creativity and communication abilities. After the successful completion of the course, you will be able to learn about the following, Advertising and Strategy. Advertising Models and Concepts. Public Relations. Publics or Stakeholders. Crisis Management. This course provides an overview of the various disciplines and approaches to marketing communication. The course focuses on advertising and strategy, advertising models and concepts, public relations, publics or stakeholders, crisis management, and sponsorship. Learners will learn about the principles and practices of each of these disciplines and how they can be applied to create effective marketing communication campaigns. This course provides an overview of the various disciplines and approaches to marketing communication. The course focuses on advertising and strategy, advertising models and concepts, public relations, public or stakeholders, crisis management, and sponsorship. Learners will learn about the principles and practices of each of these disciplines and how they can be applied to create effective marketing communication campaigns. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Conceptual Construct of Marketing Communication Self-paced pre-recorded learning content on this topic. Conceptual Construct of Marketing Communication Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Marketing managers Advertising executives Public relations specialists Brand managers Communication professionals Marketing professionals Business owners or entrepreneurs Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Give a compliment to your career and take it to the next level. This Teaching Assistant, SEN, Child Protection bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Teaching Assistant, SEN, Child Protection bundle will help you stay ahead of the pack. Throughout the Teaching Assistant, SEN, Child Protection programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Teaching Assistant, SEN, Child Protection Bundle Consists of the following Premium courses: Course 1: Teaching Assistant Course 2: EYFS Teaching - Level 3 Course 3: Lesson Planning for Teaching Course 4: SENCO (Special Educational Needs Coordination) Course 5: Childcare Level 3 Course 6: Phonics Teaching Diploma Level 3 Course 7: Child Protection Level 3 Course 8: Speech Therapy Level 3 Course 9: Domestic Violence and Abuse Awareness - Level 2 Course 10: Play Therapy Course 11: School Administrator Training Enrol now in Teaching Assistant, SEN, Child Protection to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Teaching Assistant, SEN, Child Protection expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Course Curriculum : Course 1: The Teaching Assistant Section 1: Teaching Assistant Module 1: Teaching Assistant Overview Module 2: Professional Developments for a TA Module 3: Working with the School and Its Policies Module 4: Discussion on Curriculum, Assessment and Monitoring Module 5: Providing the Best Learning Environment Module 6: Learn to Implement ICT, Literacy and Numeracy Development Processes as a TA Module 7: Child Development and the SEN Support Module 8: Understanding Behaviour & Relationships as a TA Module 9: Experienced TAs Maintain Strong Communications with the Students Module 10: Career Prospects for TAs in the UK Section 2: SEN Teaching Module 1: Special Education Needs (SEN) An Overview Module 2: SEN Support Module 3: High-Quality Teaching for Pupils with SEN Module 4: SEN Teaching Methodologies Module 5: Communication and Interaction Module 6: Cognition and Learning Module 7: Social, Emotional and Mental Health Difficulties Module 8: Sensory or Physical Needs Module 9: Working in Partnership Section 3: Autism Awareness Module 1: Autism Spectrum Disorder (ASD) Module 2: Learning Difficulties Related to Autism Module 3: Autism Diagnosis Module 4: Cognitive Approaches in Autism Module 05: Dealing with Autistic Individuals Module 6: Other Considerations for Dealing with Autistic Individuals Module 7: Engagement in Autism Awareness Section 4: ADHD Awareness Module 1: Introduction to ADHD Module 2: ADHD in Young and Adults Module 3: ADHD in Family Settings Module 4: ADHD in Educational Settings and Parent Training Module 5: ADHD and Attention Difficulties Module 6: Cognitive Approaches in ADHD Module 7: The Organisation of Care for ADHD Section 5: Dyslexia Module 1: Introduction to Dyslexia Module 2: Dyslexia and Learning Difficulties Module 3: Dyslexia in the School Module 4: Cognitive Approaches in Dyslexia Module 5: Law for Dyslexia Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Teaching Assistant, SEN, Child Protection bundle. Requirements This Teaching Assistant, SEN, Child Protection course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Enhance your expertise in special educational needs coordination with our comprehensive SENCO Training course. Learn about SEN policy, supporting teaching and learning, working with colleagues, and more. Ideal for aspiring and current SENCOs, educators, administrators, and leaders in education.

Explore the dynamic world of Fast-Moving Consumer Goods (FMCG) with our comprehensive course. Gain insights into FMCG marketing strategies, sales and distribution, retailing, and e-commerce. Dive into international markets, industry trends, and the future landscape. Unpack the success of Coca-Cola's marketing strategy through an in-depth case study. Elevate your career prospects in the ever-evolving FMCG industry. Join us for a transformative learning experience that blends theory with real-world applications.

Overview Essential Communication Skills for Professionals Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Essential Communication Skills for Professionals Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Section 01: Introduction Introduction 00:01:00 Section 02: Lessons Concise Communication 00:06:00 Clear Communication 00:07:00 Listening Skills 00:06:00 Building Positive Relationships 00:07:00 Collaborative Problem Solving 00:06:00 Section 03: Next Steps and Takeaways Next Steps and Takeaways 00:04:00 Assignment Assignment - Essential Communication Skills for Professionals 00:00:00

About Course Inventory Management Course to optimize your Purchasing, Logistics, EOQ and Safety Stock What Is Inventory Management? Inventory management refers to the process of ordering, storing, using, and selling a company's inventory. This includes the management of raw materials, components, and finished products, as well as warehousing and processing of such items. There are different types of inventory management, each with its pros and cons, depending on a company's needs.What is Discussed in the course Welcome to our comprehensive online course on Inventory Management. This step a crucial cog in the wheel of any company's supply chain process. This course provides a deep dive into the multifaceted aspects of inventory management and control. Initially, you will learn about various factors that shape inventory management. Afterwards, you will explore an array of tools and techniques to optimize costs. Finally, you will gain insight into forecasting and planning strategies. You will explore modern inventory systems and technologies, learning the differences between centralized and decentralized control of inventory. As we delve deeper, you'll encounter warehouse management, layout optimization, and warehouse management systems to further enhance your understanding of the supply chain. This course concludes with a comprehensive look at supply chain management, incorporating all the knowledge you've gained throughout.Learning Outcomes Have a full understanding of the role and key objectives of the Inventory Manager Be able to categorise Stock Keeping Units (SKUs) / parts effectively to prioritise their activity Recognise that suppliers and supplier relationships are critical to success and to understand what they require from suppliers to optimise their position Gain a total overview of Inventory Management for your Manufacturing or Service business The goal of this course is to arm you with the knowledge and tools needed to optimize your inventory performance. This course will equip inventory and warehouse managers, and anyone involved in the supply chain process, with the skills necessary to control the flow of goods effectively and efficiently in their organization. Take your first step towards mastering inventory management and join us on this journey. Throughout this course, you will explore the factors that influence inventory management within your organization. You will gain a deep understanding of various inventory management tools and techniques aimed at minimizing costs and achieving service levels aligned with your organization's mission, vision, and goals.Supply Chain Professionals: Elevate Your Inventory Management Game Starting with an analysis of historical demand, you will learn to distinguish between independent and dependent demand for goods or services. Leveraging this analysis, you will forecast both independent and dependent demand for inventory items, enabling you to calculate the optimal inventory level that minimizes overall inventory costs while establishing reorder points to meet desired service levels. In addition to forecasting and planning, this course covers other vital aspects of inventory management. You will explore inventory systems and technologies, warehouse management and layout optimization, just-in-time management, and warehouse management systems. Furthermore, you will gain insights into supply chain management and the challenges associated with inventory control. Whether you are a warehouse manager, stockroom manager, or involved in supply chain management, this course provides a comprehensive understanding of inventory management principles and practices. Join us to enhance your knowledge, streamline operations, and achieve high stock availability while minimizing stock value. Enroll now and embark on your journey to become an effective inventory manager! What Will You Learn? Have a full understanding of the role and key objectives of the Inventory Manager Be able to categorise Stock Keeping Units (SKUs) / parts effectively to prioritise their activity Recognise that suppliers and supplier relationships are critical to success and to understand what they require from suppliers to optimise their position Gain a total overview of Inventory Management for your Manufacturing or Service business Course Content Introduction to Inventory Management Introduction to Inventory Management Types of Inventory System Types of Inventory System Inventory Forecasting & Cost Inventory Forecasting & Cost Inventory Valuation Inventory Reorder Points and Safety Stock Inventory Reorder Points and Safety Stock Inventory Planning & Managing Inventory Planning & Managing Just-in-time Management Just-in-time Management Inventory Systems and Technologies Inventory Systems and Technologies Warehouse Management and Layout Optimization Warehouse Management and Layout Optimization Warehouse Management System Warehouse Management System Supply Chain Management and Vendor Relations Supply Chain Management Vendor Relations Conclusion Career Development: Job Searching, Resume/CV, Cover Letters A course by Xpert Learning RequirementsBasic understanding of business operations and supply chain concepts Audience Anyone involved in Supply Chain, Inventory Management and finance who has an interest in the management and movement of stock, categorisation of products / Stock Keeping Units (SKUs) and ensuring optimum availability (Service Levels) whilst minimisng stock levels. Supply Chain Managers Audience Anyone involved in Supply Chain, Inventory Management and finance who has an interest in the management and movement of stock, categorisation of products / Stock Keeping Units (SKUs) and ensuring optimum availability (Service Levels) whilst minimisng stock levels. Supply Chain Managers

Management Skills Bundle Course for Teachers The demand for highly skilled educators has never been higher in the United Kingdom. To excel in the dynamic world of education, teachers need more than just subject knowledge - they require a holistic set of management skills to foster an enriching learning environment. That's where our Management Skills Bundle Course for Teachers comes into play! In this course, you will unlock the secrets of effective classroom management. Plus, you will discover proven strategies to engage students, maintain discipline, and create an optimal learning atmosphere. Here, you will master the art of lesson planning and organisation, which will assist you in making lessons that are structured, coherent, and aligned with curriculum standards. Moreover, in this Management Skills Bundle Course for Teachers, you will learn how to assess student progress accurately and fairly. As you move deeper into the Management Skills Bundle Course for Teachers, you will acquire the skills to build strong, positive relationships with both students and colleagues. Furthermore, you will clearly understand the difference between process and content and the ability to build consensus. You will also become familiar with workplace violence and conflict triggers and dynamics, enabling proactive prevention and resolution. Take advantage of this opportunity to boost your teaching career and make a lasting impact on your students. Enrol in our Management Skills Bundle Course for Teachers now and become a more effective, confident, and skilled teacher. Why Choose Teachers Training Some of our features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Numeracy and IT Desire for entrepreneurship Over the age of 16 Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Relationship Management in Classroom for Teachers Relationship Management in Classroom for Teachers Developing Healthy Relationships with Students 00:08:00 Communicating Effectively with Parents 00:05:00 Managing Management, How to Deal with the Boss 00:06:00 Psychological Tools for the Champion Teacher 00:05:00 Classroom Management Training for Teachers Introduction to Teach Like a Champion Introduction Teach Like a Champion 00:10:00 Classroom Management How to Avoid Students Disrupting the Class 00:11:00 How to Stop Distruptions Once They Begin 00:09:00 Choosing an Appropriate Seating Arrangement 00:03:00 Choosing the Best Communication System for the Class 00:10:00 Planning The Critical Importance of Planning 00:08:00 How to Plan an Effective Lesson 00:09:00 How to Plan an Effective Units 00:06:00 How to Plan for the Whole Semester 00:05:00 Assessments and Grading Creating Effective Assessments 00:08:00 Efficient Grading Techniques 00:06:00 The Power of Formative Assessment 00:10:00 The Strengths and Weaknesses of Summative Assessment 00:04:00 Relationship Management Developing Healthy Relationships with Students 00:08:00 Communicating Effectively with Parents 00:05:00 Managing Management, How to Deal with the Boss 00:06:00 Psychological Tools for the Champion Teacher 00:05:00 Conclusion Review the Key Ideas of the Course 00:06:00 Facilitation Management Training Module One: Getting Started Facilitation Skills 00:01:00 Module Two: Understanding Facilitation Understanding Facilitation 00:09:00 Understanding Facilitation Case Study 00:01:00 Module Three: Process vs. Content Process vs. Content 00:06:00 Process vs. Content Case Study 00:01:00 Module Four: Laying the Groundwork Laying the Groundwork 00:06:00 Laying the Groundwork Case Study 00:01:00 Module Five: Tuckman and Jensen"s Model of Team Development Tuckman and Jensen's Model of Team Development 00:07:00 Tuckman and Jensen's Model of Team Development Case Study 00:01:00 Module Six: Building Consensus Building Consensus 00:09:00 Building Consensus Case Study 00:01:00 Module Seven: Reaching a Decision Point Reaching a Decision Point 00:04:00 Reaching a Decision Point Case Study 00:01:00 Module Eight: Dealing with Difficult People Dealing with Difficult People 00:03:00 Dealing with Difficult People Case Study 00:01:00 Module Nine: Addressing Group Dysfunction Addressing the Group Dysfunction 00:06:00 Addressing the Group Dysfunction Case Study 00:01:00 Module Ten: About Intervention About Intervention 00:06:00 About Intervention Case Study 00:01:00 Module Eleven: Intervention Techniques Intervention Techniques 00:03:00 Intervention Techniques Case Study 00:01:00 Closing 00:01:00 Leadership Management & Influencing Skills Diploma Getting Started Getting Started 00:03:00 Leadership And Influence 00:01:00 The Evolution of Leadership The Evolution of Leadership 00:08:00 The Evolution of Leadership Case Study 00:01:00 Situational Leadership Situational Leadership 00:05:00 Situational Leadership Case Study 00:01:00 A Personal Inventory A Personal Inventory 00:04:00 A Personal Inventory Case Study 00:01:00 Modelling the Way Modelling the Way 00:04:00 Modelling the Way Case Study 00:01:00 Inspiring a Shared Vision Inspiring a Shared Vision 00:02:00 Inspiring a Shared Vision Case Study 00:01:00 Challenging the Process Challenging the Process 00:05:00 Challenging the Process Case Study 00:01:00 Enabling Others to Act Enabling Others to Act 00:04:00 Enabling Others to Act Case Study 00:01:00 Encouraging the Heart Encouraging the Heart 00:03:00 Encouraging the Heart Case Study 00:01:00 Basic Influencing Skills Basic Influencing Skills 00:05:00 Basic Influencing Skills Case Study 00:01:00 Setting Goals Setting Goals 00:04:00 Setting Goals Case Study 00:01:00 Time Management Diploma Identifying Goals Identifying Goals 00:11:00 Effective Energy Distribution Energy Distribution 00:10:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox Building Your Toolbox 00:11:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Level 2 Certificate in Crisis Management Training Module One: Getting Started Crisis Management 00:01:00 Getting Started 00:01:00 Module Two: Crisis Crisis 00:04:00 Crisis Case Study 00:01:00 Module Three: Workplace Violence Workplace Violence 00:04:00 Workplace Violence Case Study 00:01:00 Module Four: Myths Myths 00:04:00 Myths Case Study 00:01:00 Module Five: Escalation Escalation 00:05:00 Escalation Case Study 00:01:00 Module Six: Concerning Behaviors Concerning Behaviours 00:04:00 Concerning Behaviours Case Study 00:01:00 Module Seven: Domestic Violence Indicators Domestic Violence Indicators 00:04:00 Domestic Violence Indicators Case Study 00:01:00 Module Eight: Triggers of Workplace Violence Triggers of Workplace Violence 00:04:00 Triggers of Workplace Violence Case Study 00:01:00 Module Nine: Conflict Dangers Conflict Dangers 00:04:00 Conflict Dangers Case Study 00:01:00 Module Ten: Response Response 00:05:00 Response Case Study 00:01:00 Module Eleven: Strategies Strategies 00:05:00 Strategies Case Study 00:01:00 Closing 00:01:00