3735 Relationships courses in Risca delivered Online

Counselling Training Course Counselling is an advanced-level diploma course that analyzes and researches the responsibilities and duties of a professional psychiatrist. Do you have an interest in psychology and counselling? This course covers everything you need to know about this course and making a career out of it. Our expertly designed course is here to solve all of your problems at once. Students can confidently learn all the necessary skills to join the psychology & counselling industry. It is a demanding profession, with the average salary of a Psychologist in the UK around 55,000 GBP. This qualification enables you to pursue a rewarding career in a rapidly growing counselling and psychology sector. The Counselling & Psychology Diploma course was designed by expert instructors, industry-standard to guide you in the right direction and take a step on your career journey. This course is ideal for those who are new to this profession and who want to increase their skills and knowledge. It covers the fundamentals of psychotherapy, as well as how to conduct online sessions. Explore the increasingly important role of the professional counselor and psychiatric. Discover why qualified counselors and psychiatrists are in higher demand and start working toward a rewarding profession for life. This bundle Counselling course is an excellent medium if you want to improve your skills and understanding; it is one of the most popular courses. Through this Diploma bundle course, you will gain a complete and informative understanding of Psychology and Counselling. Learn how to assist people in dealing with personal and professional challenges. There are numerous opportunities to work in well-established institutions and companies. Our course will also help you to learn about potential psychotherapy clients and become familiar with the different types of psychotherapy, including Cognitive Behavioural Therapy (CBT). It covers how to conduct the first therapy session and counselling, form positive therapeutic relationships with your clients, and work with families, children, and groups, all with step-by-step instructions. Learning Outcomes After completing this course, the learner will be able to: Gain a thorough understanding of counselling. Understand the therapeutic relationship. Gain in-depth knowledge about positive psychology. Understand psychoanalytic therapy. Understand person‐Centred therapy. Understand Adlerian therapy. Understand psychoanalytic therapy. Understand Gestalt Therapy & cognitive‐behaviour therapy. Understand family therapy & feminist therapy. Why Choose Diploma in Counselling and Psychology Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this course. Courses are included in this Counselling Course Course 01: Counselling Course 02: Psychological Wellbeing Practitioner Course 03: Domestic Violence and Abuse Awareness Diploma Others Included of Counselling Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Unlimited Retake Exam [ Note: Free PDF certificate as soon as completing the course] Counselling Training Course Detailed course curriculum of the Counselling Course: Module 01: Introduction: Toward an Integrative Approach in Counselling Module 02: Therapeutic Relationship: Exploring Clients' Symptoms and Strengths Module 03: Powered by Struggles and Strengths Module 04: Positive Psychology in Counselling: What is It? Module 05: Psychoanalytic Therapy Module 06: Adlerian Therapy Module 07: Existential Therapy Module 08: Person‐Centred Therapy Module 09: Gestalt Therapy Module 10: Behaviour Therapy Module 11: Cognitive‐Behaviour Therapy Module 12: Reality Therapy Module 13: Feminist Therapy Module 14: Family Therapy Assessment Method of Counselling Training Course After completing each module of the Counselling, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification of Counselling Training Course After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Counselling Training Course This Counselling course is suitable for anyone who wants to start a career as a psychologist or counsellor, as well as professionals who want to test their existing skills and knowledge. Requirements Counselling Training Course There are no specific requirements for this Counselling course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Counselling Training Course After completing this course, candidates may pursue careers such as: Operating Own Counselling Practice Careers Counsellor or Adviser Family and Marriage Counsellor Rehabilitation Counsellor Certificates Certificate of completion Digital certificate - Included

Managing a business can be critical at times, especially when you are new to the vast areas of business process management; you need some guidance to get the job done correctly. This business process management guide breaks down this multi-layered task into several modules. This way, in a few simple steps, you will gain an in-depth understanding of what business process management is. You will learn how every department of an organisation works and how your input can make these processes easier. Learning Outcomes of The Business Process Management: Get an overview of the management aspect of any business and/or organisation Learn the fundamentals of business process management systems Recognise the pattern among any business process and optimise them in an effective way Understand every stage of the life cycle of business processes Why choose this course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer, tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of: Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. A printed copy by post is also available at an additional cost of £9.99, and PDF Certificates are £4.99. Who is this course for? This business process management online course is a must for anybody looking to start or aspiring to be a better business manager. It will also be helpful to aspiring business analysts. Career Path The course is suitable for those in the roles of: Business Manager Business Improvement Manager Business Analyst / Business Process Analyst Project Manager Course Content **Business Management** Module 01: Basics of Business Process Management The Fundamentals of Business Process Management 00:30:00 Defining Business Process Management 00:30:00 The Business Process Life Cycle 00:15:00 Module 02: The Vision, Design & Execution Phase of Business Management The Vision Phase 00:15:00 The Design Phase 01:00:00 The Execution Phase 01:00:00 Module 03: The Monitoring & Optimising Phase of Business Management The Monitoring Phase 00:30:00 The Optimising Phase 00:10:00 Module 04: Project Management Project Management 00:40:00 Module 05: Marketing, Positioning and Pricing Marketing and Its Components 00:05:00 Positioning and Pricing 00:05:00 Module 06: Selling and Negotiating Selling and Negotiating 00:10:00 Module 07: Leadership and Management Leadership and Management 00:25:00 Module 08: Five Practices and Change Management Five Practices 00:15:00 Managing Change 00:30:00 Module 09: Critical Thinking Critical Thinking 00:40:00 Module 10: Business Relationship Management Managing Relationships 01:00:00 Module 11: Meeting Management Meeting Management 01:00:00 Module 12: Infrastructure of the Information Technology for Business Management IT Infrastructure and Emerging Technologies 00:15:00 Foundations of Business Intelligence : Databases and Information Management 00:15:00 Telecommunications, Internet, and Wireless Technology 00:15:00 Securing Information Systems 01:00:00 Module 13: Key System Applications for the Digital Business Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 00:30:00 E-Commerce : Digital Markets, Digital Goods 00:30:00 Knowledge Management Systems 00:30:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

This Child Psychology course is for SPANISH Speaking People This Spanish Child Psychology course is perfect for anyone from Special Educational Needs Coordinator (SENCO) to Child Psychologists. Ever wondered what goes on inside your child's fascinating little brain? Are you curious about their behaviour, emotions, and development? Look no further! Our Child Psychology Course is here to guide you through the captivating world of childhood psychology. According to Reed a SEN Teaching Assistant can earn upto £20,000 in a year depending on experience, location and other factors. Join us on this enriching exploration and empower yourself to become the best advocate for your child's mental and emotional health. Translated in Spanish: Este curso de Psicolog��a Infantil en espa��ol es perfecto para cualquier persona, desde el Coordinador de Necesidades Educativas Especiales (SENCO) hasta los Psic��logos Infantiles. ��Alguna vez te has preguntado qu�� sucede dentro del peque��o y fascinante cerebro de tu hijo? ��Tienes curiosidad por su comportamiento, emociones y desarrollo? ��No busque m��s! Nuestro Curso de Psicolog��a Infantil est�� aqu�� para guiarte a trav��s del cautivador mundo de la psicolog��a infantil. Seg��n Reed, un asistente de ense��anza SEN puede ganar hasta £20.000 al a��o, dependiendo de la experiencia, la ubicaci��n y otros factores. ��nase a nosotros en esta exploraci��n enriquecedora y empoderese para convertirse en el mejor defensor de la salud mental y emocional de su hijo. Key Features: This Child Psychology (In Spanish) Course Includes: CPD Certified Child Psychology Course Developed by Specialist Lifetime Access Course Curriculum: Child Psychology (In Spanish) Module 01: Introducci��n a la psicolog��a infantil y la salud mental Module 02: Comprensi��n del desarrollo infantil Module 03: Desarrollo cognitivo Module 04: Desarrollo social y emocional Module 05: Desarrollo del apego y las relaciones en la infancia Module 06: Etapas del desarrollo del lenguaje Module 07: Desarrollo moral Module 08: Personalidad y desarrollo intelectual en ni��os Module 09: Impactos de la separaci��n y p��rdida en el apego Module 10: Ni��os con necesidades especiales Module 11: C��mo lidiar con el autismo, el TDAH y la dislexia Module 12: Problemas de salud mental en ni��os y j��venes Module 13: Medicina y tratamiento de salud mental Module 14: Comportamientos autolesivos en los j��venes Module 15: Protecci��n infantil Module 16: Problemas de la adolescencia Module 17: Problemas de la infancia (i) Module 18: Problemas de la infancia (ii) Learning Outcomes: Recognise key theories in child psychology and mental health assessment. Apply principles of child development to real-life scenarios effectively. Analyse cognitive development stages and their impact on learning abilities. Evaluate the role of social interactions in shaping emotional development. Assess the significance of attachment in forming relationships during childhood. Identify common language development milestones and their variations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Child Psychology (In Spanish) course is accessible to anyone eager to learn more about this topic. Through this Child Psychology course, you'll gain a solid understanding of Child Psychology (In Spanish). Moreover, this course is ideal for: Students pursuing careers in psychology or education fields. Professionals working with children in healthcare or social services. Parents seeking deeper understanding of child behaviour and development. Individuals interested in mental health issues affecting children and adolescents. Educators aiming to enhance their teaching strategies for diverse learners. Requirements There are no requirements needed to enrol into this Child Psychology (In Spanish) course. We welcome individuals from all backgrounds and levels of experience to enrol into this Child Psychology (In Spanish) course. Career path After finishing this Child Psychology (In Spanish) course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Child Psychology (In Spanish) are: Child Psychologist Educational Psychologist Child and Adolescent Mental Health Worker Special Educational Needs Coordinator (SENCO) Child Welfare Officer Child and Adolescent Counsellor Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Description: Are you not familiar with Office 2016 and want to learn every single detail of it? Then you are at the right place! Office 2016 Complete Course is designed for beginners to educate about Microsoft Office 2016. Initially, you will learn about the basic features of Microsoft Word such as creating a new document, personalizing the Microsoft Word interface, adding graphics, controlling page appearance, proofing and editing a document. Following that, you will learn about the foundations of Microsoft Office Excel that is essential to create and work with an electronic spreadsheet. You will be able to insert and delete text or images, create columns, rows and much more. Microsoft PowerPoint will help you in navigating the PowerPoint environment, create and save PowerPoint presentation, etc. Microsoft Outlook will help you to set up and use Outlook on Windows, also assist you in creating and sending messages, managing contacts, working with notes, etc. You will learn related information to access Microsoft Office 2016. Additionally, you will learn Project management basics, adding tasks and resources to a project and saving them. In the course, you will learn the essential features of the latest version of Microsoft Visio and the basic information about the diagramming software. Learning Outcomes: Word 2016 user interface, creating basic documents and utilizing help Managing text through modifying, finding and replacing, and selecting them; and arranging texts through tabs and lists Understanding the commands on the home tab and mini toolbar Paragraph layout tool, borders, shading, styles and formatting management techniques Maximizing your ability to utilize tables within Word 2016 Inserting symbols and special characters along with techniques for adding them Managing your page's appearance with colours, borders, watermarks, headers, footers and page setup dialog box Reviewing documents through spell check, research pane and thesaurus Document accessibility options Customizing the user interface, modifying save options and managing other file types Familiarize the excel user interface, creating basic worksheet and using the help system How to create formulas, reuse them and insert functions in a worksheet Managing cells, columns and rows and ways to manipulate data Utilizing the 'Search and replace' data options and spell checking Modifying fonts, adding borders and colours to cells, using number formats, aligning cell contents and applying cell styles Define and refine page layouts for printing options Managing large workbooks through worksheet tab formatting and using different views Options for general customization, language, formula, proofing and saving Customizing Quick Access toolbar, ribbon, advanced and Trust Center options Utilize Excel's version control features and enabling add-ins Utilize the PowerPoint user interface, creating and saving presentations, and using help Making presentations through presentation options like selecting types, building it, layouts, text editing, viewing and navigation Discover methods for formatting characters, paragraphs, and text boxes Adding images, screenshots, screen recordings, shapes and WordArt Modifying options for objects and animation features Creating and formatting a table and integrating data from other Microsoft Office applications Create format and manipulate a chart Navigate throughout the Outlook user interface and learn to perform basic email functions and utilize help Composing emails, grammar and spell checks, formatting content, attaching files, enhancing messages and managing automatic message responses Customize reading options, work with attachments and manage message responses Managing and organization of messages with the help of tags, flags, other commands and folders Using calendar options to manage appointments and meetings Using People workspace to create, update, view and organise contacts Managing tasks and notes Creating and managing Quick Steps, and customizing the interface according to needs Get familiarized with Microsoft Access 2016, create simple databases, and use the help options Change table data, manage records and create lookups Join data from different tables, sort and filter them, and perform calculations for queries Creating, adding controls, enhancing appearance and print preparation for reports How to utilize Access Options dialog box Relational database design, creating tables, managing table fields and creating table relationships Creating query joins and subqueries, joining tables with no common fields, relating data within a table, and working with sub datasheets Data normalization and creating junction tables Sharing Access data with other applications and through import and export options Managing reports through organizing information, formatting, including charts, adding calculated fields and sub-report inclusion to existing ones Create mailing label report and publishing reports in PDF format Project management basics, navigating and customizing the user interface, adding tasks and resources to a project and saving them Managing project time frames and changing working time Managing project tasks, adding summary tasks and milestones Managing project resources, allocating and levelling work resources Sharing and exporting projects, and adjusting project print views Navigation throughout Visio interface, creating basic drawing and using the help system Drawing components, modifying drawings and work with callouts and groups Organization charts creation, modifying their layouts, positioning and spacing Create and integrate organization chart copies and compare them Making a basic floor plan and custom room shapes, utilizing the program as a modelling tool and modelling room layouts Creating cross-functional flowcharts and related features like - swimlanes and separators Altering orientation and direction, changing margins and choosing styles for flowcharts Creating network diagrams, and utilizing shape data and layers Other network diagram relevant topics such as network shapes, shape data, adding layers, activating, colouring and more Working with shape, connector styles, themes, variants and containers Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Office 2016 Complete Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Office 2016 Complete Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.

Join Heidi Steel, former teacher, child development and unschooling enthusiast for this webinar on the Power of Play. This webinar will explore the essential role of play in unschooling and how it contributes to children's learning, development, and well-being. Discover the benefits of play beyond the “Early Years.” Find strategies to keep play alive and tips for overcoming common challenges. Gain a deeper understanding of the important role of play in unschooling, Equip yourself with the knowledge and tools needed to create a rich, joyful and expansive learning environment for their children. A recording of this webinar is included and available for two weeks after the live event. These webinars are FREE for Unschooling Village Hub Members along with a back catalogue of Unschooling Webinars, regular live coaching sessions, and discounts on coaching and mentoring services. Sign up for just £20 per month. Yes! I want to join the LPL Unschooling Village Hub

Anger management course will teach you how to manage your anger in a practical way. Also, you will learn how to think positively.

🎓 Dive deeper into the intricate world of legal liability with our exclusive course: 'Tort Law Essentials Level 2'! Whether you're a budding legal professional or someone seeking to understand the complexities of civil wrongs, this course is your gateway to mastery in tort law. Building upon the foundational knowledge gained in Tort Law Essentials Level 1, this advanced level course offers a comprehensive exploration of key principles, cases, and doctrines in the realm of tort law. 📚   🌟 Benefits of Taking 'Tort Law Essentials Level 2' 🌟 Advanced Understanding: Expand your understanding of tort law beyond the basics. Delve into nuanced concepts such as negligence, strict liability, and intentional torts, gaining insight into their real-world applications. Case Analysis: Learn from landmark cases and precedent-setting judgments that have shaped the landscape of tort law. Analyze case studies to develop critical thinking and legal reasoning skills essential for success in the field. Practical Application: Gain practical insights into navigating complex legal scenarios. Explore strategies for both plaintiffs and defendants, honing your ability to assess liability, evaluate damages, and construct compelling legal arguments. Professional Development: Enhance your credentials and advance your career in the legal profession. Acquire specialized knowledge that sets you apart in a competitive job market, opening doors to new opportunities in law firms, corporate settings, or government agencies. Networking Opportunities: Connect with fellow legal enthusiasts and industry professionals in a collaborative learning environment. Exchange ideas, share experiences, and build valuable relationships that can support your professional growth.   🤔 Who is this for? 🤔 Law Students: Supplement your legal education with advanced coursework in tort law, gaining a deeper understanding of key concepts before entering the workforce. Legal Professionals: Enhance your expertise and stay current with the latest developments in tort law. Whether you're a practicing attorney, paralegal, or legal consultant, this course equips you with valuable insights to excel in your career. Business Owners and Managers: Develop a thorough understanding of tort liability to mitigate risks and protect your business interests. Learn how to navigate potential legal challenges and ensure compliance with relevant laws and regulations.   🚀 Career Path 🚀 Litigation Attorney: Specialize in representing clients in civil lawsuits involving tort claims. Advocate for your clients' rights and interests in court, seeking favorable outcomes through negotiation, mediation, or trial. Corporate Counsel: Serve as an in-house legal advisor for corporations, providing guidance on tort liability issues and risk management strategies. Help your organization avoid legal disputes and minimize exposure to potential liabilities. Insurance Adjuster: Assess liability and determine coverage for insurance claims related to torts such as personal injury or property damage. Apply your knowledge of tort law to accurately evaluate claims and negotiate settlements with claimants. Legal Consultant: Offer expert advice and assistance to individuals and businesses facing tort-related challenges. Provide valuable insights and solutions to help clients navigate legal complexities and achieve their objectives.   Don't miss this opportunity to elevate your understanding of tort law and take your legal career to new heights. Enroll in 'Tort Law Essentials Level 2' today and unlock a world of possibilities in the field of civil justice! 🌟 Course Curriculum Module 1_ Introduction to Torts Law Introduction to Torts Law 00:00 Module 2_ Negligence and Intentional Torts Negligence and Intentional Torts 00:00 Module 3_ Strict Liability and Defences Strict Liability and Defences 00:00 Module 4_ Tort Damages and Vicarious Liability Tort Damages and Vicarious Liability 00:00 Module 5_ Torts in Digital Age and Social Policy Torts in Digital Age and Social Policy 00:00 Module 6_ Reform, Future Trends, and Ethical Considerations Reform, Future Trends, and Ethical Considerations 00:00

4 hours of coaching to support the setting up of an effective Circle of Friends

In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales. One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer. By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer. By the end of this course, participants will be able to: Understand the power of a positive customer experience in developing sales opportunities Recognise and develop a sales opportunity when it arises Engage with customers and develop rapport and trust Use verbal and non-verbal communication skills and pick up on signals Ask powerful questions - and listen to the answers Create 'magic moments' for the customer Turn a complaint into an opportunity Know when to ask for referrals and testimonials Pass on leads to the relevant people 1 Introduction Aims and objectives Beliefs about sales 2 Building rapport First impressions Short cuts to rapport Finding common interests 3 Selling or serving? Managing emotions and behaviour - Transactional Analysis Moments of truth - creating 'magic moments' Speed sells - the follow-up 4 Meetings Planning a successful meeting Pre-meeting connection and assistance Sales meeting failure reasons Right v wrong mindset 5 Communication - verbal and non-verbal The 3 Vs - Visual, Verbal, Vocal Picking up on signals 7 power questions Questioning techniques LISTEN - 3 types of listening skills 6 Influencing 6 levels of influence Framing to change perspectives Turning complaints into opportunities 7 Referrals The power of referrals How and when to ask for a referral 5 steps from rapport to referral 8 Presentation and pitching (optional session) Basic presentation structure and delivery Creating powerful impressions Creating a 60-second pitch The elevator 10-second pitch - answering 'What do you do?' Sales presentations Emotion v Intellect - how to engage Using visuals

It is important for Officers to understand the roles and responsibilities, processes and procedures involved when working with Elected Members. They also need to appreciate the significance of Elected Members as the decision-makers in local government. Officers have a responsibility to work and communicate with Elected Members effectively. This very successful course is designed to help Officers with this. Note: this is very much an indicative outline. The programme is tailored to the needs of each particular organisation. To provide managers with the knowledge and understanding they need to have productive working relationships with Elected Members and provide appropriate support. By the end of the course participants will: Understand the roles, responsibilities, processes and procedures in place for working with Elected Members Be able to identify the best way to approach potentially sensitive issues Understand the skills and behaviours required for working effectively with Members Be able to deploy their influencing skills more successfully Review their learning and have an action plan to take back and implement at work Note: this is very much an indicative outline. The programme is tailored to the needs of each particular organisation. 1 Introduction Welcome and introductions Objectives and programme overview 2 Working in a political environment What is political awareness? Contact and experience with Members Importance of the role of Members 3 Why be an Elected Member? Perceptions of what Elected Members are and do Values of Members and their motivations for doing what they do 4 Political decision-making in local government Current challenges and drivers affecting the organisation / the council Roles and responsibilities of Officers and Members Centrality of Members' strategic role 5 (Option) A day in the life of an Elected Member An Elected Member gives a talk about what they do 6 Having a beneficial relationship between Officers and Members 7 Member / Officer communication Discussion of the formal processes, service procedures, etc (whether enshrined in a protocol, Memorandum of Understanding, etc) Response times and requirements Procedures required by Heads of Service [if appropriate] 8 Influencing styles and strategies Different forms of power and how they impact Developing an appropriate 'influencing style' Exploring strategies for improving communication and influencing at work 9 Review and evaluation Review and evaluation of learning Personal action plans