Customer Service Essentials 1 Day Training in St Davids
Project Stakeholder Relationship Skills This course is designed to provide project managers with the ability to: Analyze the complexities of major stakeholder relationship categories Apply the most appropriate interpersonal relationship skills to the different categories of relationships Align the dynamic needs of the stakeholders with a project's objective throughout the project life cycle What you Will Learn Examine traditional and non-traditional ways to identify and assess stakeholders Explain how competence, character, and trust lead to project success and strong relationships with stakeholders Utilize 'Embodied Leadership' skills to build stakeholder relationships Apply stakeholder engagement best practices to case study and real-life scenarios Getting Started Stakeholders and project success Stakeholder management research Managing stakeholder relationships Identifying Stakeholders Stakeholder categories Stakeholder relationships across the project life cycle Tools and techniques for identifying stakeholders Assessing Stakeholders Assessing stakeholder relationships Recognizing stakeholder attitudes toward the project Analyzing stakeholders Using other types of stakeholder assessments Building Stakeholder Relationships The importance of psychological safety Building trust and getting results The anatomy of trust Navigating Challenging Situations Dynamics of conflict Responding to conflict Managing difficult conversations
Project Stakeholder Relationship Skills (In-Person) This course is designed to provide project managers with the ability to: Analyze the complexities of major stakeholder relationship categories Apply the most appropriate interpersonal relationship skills to the different categories of relationships Align the dynamic needs of the stakeholders with a project's objective throughout the project life cycle What You Will Learn You'll learn how to: Examine traditional and non-traditional ways to identify and assess stakeholders Explain how competence, character, and trust lead to project success and strong relationships with stakeholders Utilize 'Embodied Leadership' skills to build stakeholder relationships Apply stakeholder engagement best practices to case study and real-life scenarios Foundation Concepts Stakeholders and project success Stakeholder management research Managing stakeholder relationships Identifying Stakeholders Stakeholder categories Stakeholder relationships across the project life cycle Tools and techniques for identifying stakeholders Assessing Stakeholders Assessing stakeholder relationships Recognizing stakeholder attitudes toward the project Analyzing stakeholders Using other types of stakeholder assessments Building Stakeholder Relationships The importance of psychological safety Building trust and getting results The anatomy of trust Navigating Challenging Situations Dynamics of conflict Responding to conflict Managing difficult conversations
A fabulous four day (3 days face to face and one day virtually) facilitation course for anyone wanting to teach or support people with learning disabilities with sex and relationships. A course participant from September 2022 said: “I wanted to thank you for the training last week. It was enjoyable and invaluable. It's been a while since I funded training myself and the last time I had, I was concerned as it wasn't particularly fulfilling but this was a completely different experience. Thanks to both of you.” Aim: To support participants to develop their current knowledge, skills and confidence to plan, deliver and evaluate relationships and sex education (RSE) sessions to groups and individuals with learning disabilities Learning Outcomes: By the end of the course, participants will have: • considered their work environment in relation to delivering RSE • identified how to assess the relationships and sex needs of the group or individual with learning disabilities • created an inclusive, factually correct, interactive RSE session for a group or an individual with learning disabilities • used a range of resources and exercises to design their session taking into account different learning styles • practised their session with the training participants • delivered a session to a group of their choice and returned to discuss this session with other participants This course is appropriate for teachers, care workers, clinical staff, social workers, SALTs, OTs, anyone working with people with learning disabilities.
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Overview This course is specially designed to give you intense knowledge and walk you through steps of proven approaches to Public Relations (PR) planning and management. The skills attained through this course can be very well measured and implemented within their work organisation thereby contributing towards the growth of their organisation also helping to build a good reputation and maintaining healthy relationships. You will be shown how the fundamentals of PR are vital, and how significant they are to understanding organisational reputation and relationships. PR professionals are mostly considered as challenging positions and many times have to deal with difficult and even different situations. Therefore, attending this course will enable you to gain the skills needed to present practical and achievable plans.
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