Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £180 as a Gift - Enrol Now No matter what industry are you in, customers are the lifeblood of every business! And happy customers mean healthy business. Customer Relationship Management (CRM) helps you gain insight into your customers' behaviour and modify your business operations to ensure that customers are served in the best possible way. Our comprehensive bundle on Customer Relationship Management (CRM)will assist your businesses with strategies, techniques, tools, and technologies used by enterprises for developing, retaining and acquiring customers. Learn Customer Relationship Management (CRM) systems to help your companies stay connected to customers, streamline processes, and improve profitability. So, whether you own a business that requires interaction with customers, an employee who works as customer support or a fresher who wants an in-demand skill set that'll help him/her succeed, this Customer Relationship Management (CRM) bundle is for you. What will you learn from this Customer Relationship Management (CRM) bundle: Become fully aware of CRM, its fundamentals, strategies and the future of CRM Explore KYC, CDD, AML and methods to carry out KYC and AML Gain an acute understanding of communication, its principles and fundamentals Learn about customer service, how to focus on customers and to establish an action plan Get a detailed overview of phone-based customer service and customer service communication strategies Gain knowledge of hospitality management and the process of development and training in the hospitality industry Discover how to work effectively across cultures Unveil the secret tricks of the formula of talking with strangers Fully understand performance management and conflict management Acquire the knowledge, skills and guidelines of stress management Along with this Customer Relationship Management course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Customer Relationship Management? Course 1: Know Your Customer (KYC) Course 2: Effective Communication Skills Course 3: Retail Management - Level 5 Course 4: Phone-Based Customer Service Course 5: Hospitality and Accommodation Management Course 6: Working Effectively Across Cultures Course 7: The Formula to Talk with Strangers Course 8: Performance Management Course 9: Conflict Management Course 10: Stress Management Training How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) Curriculum Course 1: Customer Relationship Management Introduction to Customer Relationship Management Customer Relationship Management Fundamentals CRM Strategies Data Analysis in Customer Relationship Management Customer Relationship Management Databases Deepening Customer Relationship Handling Customer Complaints Future of CRM Course 2: Know Your Customer (KYC) Introduction to KYC Customer Due Diligence AML (Anti-Money Laundering) KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom Regulations to be Complied by Industries Methods for carrying out KYC and AML and the Future of KYC Compliance Course 3: Effective Communication Skills Introduction To Communication - Goals & Benefits Key Principles Of Communication We are Always Communicating Fundamentals Of Communication - Part 1 Fundamentals Of Communication - Part 2 Great Communication Tips - Part 1 Great Communication Tips - Part 2 Self-Talk & Powerful Language Miscommunication Still MORE Great Tips! Part 1 Still MORE Great Tips! Part 2 Still MORE Great Tips! Part 3 Final Thoughts and Suggestions PROMO Communication (BEST) Course 4: Retail Management - Level 5 Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07:Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course 5: Phone-Based Customer Service Introduction to Customer Service What's Different about Good Customer Service? Customer Relationship Management Customer Service Communication Strategies Aspects of Phone Etiquette Building Rapport Over the Phone Inbound and Outbound Calls Active Listening and Managing Tough Callers Managing Interoffice Calls and Voicemail Problem Solving over the Phone Intra Organisation Dealings Measuring Customer Service Course 6: Hospitality and Accommodation Management Introduction to Hospitality Management An Overview of Hotel Industry The Process of Selection and Recruitment in Hospitality Industry The Process of Development and Training in Hospitality Industry Management of Front Office Operations Management of Housekeeping, Engineering and Security Operations Management of Food and Beverage Operations Management of Service Quality in Hospitality Industry Marketing in Travel and Tourism Business Accounting in Hospitality Industry Customer Satisfaction E-Hospitality and Technology Course 7: Working Effectively Across Cultures Introduction Cultural identity OBSERVE Learn APPLY More practical TIPS Wrap up Course 8: The Formula to Talk with Strangers Course Overview The Formula Summary End Course 9: Performance Management Introduction Performance Key Performance Indicators Reporting Rewarding Conclusion Course 10: Conflict Management Unit 01: Introduction Unit 02: Understand the Keys to Conflict Unit 03: How Misunderstandings Arise and the Solution Unit 04: Personality Types in Conflict Unit 05: Escalation of Conflict Unit 06: De-escalating Conflict Unit 07: Closing Section Course 11: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Customer Relationship Management (CMR) bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Customer Relationship Management (CMR) is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path After finishing this Customer Relationship Management bundle successfully, you'll be equipped with the essential skills to explore your opportunities in roles such as: CRM Analyst CRM Consultant CRM Developer CRM Executive CRM Manager CRM Specialist And many more! Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Customer Relationship Management (CRM)) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.
'Leadership Skills for The Future': Ignite Your Potential in a Changing World! Imagine steering a diverse team through uncharted waters of innovation, fostering inclusion, and driving success in a dynamic landscape. This dynamic reality is the domain of future leaders, and the Leadership Skills for The Future course empowers you to claim your place within it. The UK's leadership landscape is bustling, with industries worth £31 billion and 5.5 million professionals navigating its exciting currents. From tech giants shaping the future to ethical AI development and the rise of remote working, the need for adept leaders who can inspire, adapt, and thrive has never been higher. This comprehensive Leadership Skills for The Future course equips you with the essential skills to seize these opportunities. You'll delve into the core principles of leadership, honing your abilities to communicate effectively, negotiate productively, and cultivate an inclusive, engaging environment. We'll explore your creativity, organisational prowess, and emotional intelligence, empowering you to evolve as a leader and navigate the ever-changing terrain of modern management. Ready to step into your leadership power? Equip yourself with the skills to navigate the dynamic UK landscape and carve your path to success. Join the Leadership Skills for The Future course and unlock your potential to lead, inspire, and make a lasting impact. You will Learn The Following Things: Understand the principles of effective leadership and management. Develop key leadership skills such as communication, creativity, and emotional intelligence. Learn how to motivate and inspire teams and cultivate inclusion. Gain insights into leadership styles and competencies for career development. Explore best practices in leadership for organisations in the UK. Apply leadership techniques to drive innovation, change and growth. This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Leadership Skills for The Future. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Leadership Skills for The Future course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? Aspiring leaders looking to advance their management careers. Experienced professionals wanting to improve their leadership abilities. Individuals seeking to learn skills like creativity, communication and inclusion. Anyone interested in understanding leadership foundations and emotional intelligence. Those looking to gain knowledge on leadership and management, specifically in the UK. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Leadership Skills for The Future course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path Business Manager - £25k to £60k. Team Leader - £20k to £40k. Project Manager - £30k to £70k. Operations Manager - £35k to £60k. Recruitment Manager - £30k to £50k. Course Curriculum Leadership Skills for The Future Module 01: Introduction to Leadership 00:23:00 Module 02: Qualities of a Good Leader and Leadership 00:13:00 Module 03: Creativity in Leadership 00:19:00 Module 04: Organisational Skills 00:26:00 Module 05: Leadership Skills and Competencies 00:30:00 Module 06: Communication Skills 00:27:00 Module 07: Negotiation Techniques 00:15:00 Module 08: Cultivating Inclusion, Belonging, and Engagement 00:25:00 Module 09: Leadership Foundations 00:24:00 Module 10: Emotional Intelligence 00:19:00 Module 11: Evolve as a Leader 00:14:00 Module 12: Leadership & Management in the UK 00:17:00 Assignment Assignment - Leadership Skills for The Future 00:00:00
Description: Human Resources Management is a part of each business that is responsible for staffing/hiring, employee compensation, and benefits. If you are part or will be part of this department, Human Resource Management, then it will be useful for you if you don't have the right skills and knowledge. In this course, you will learn about the functions of human resource management to assess if you are ready to be part of it. You will learn the necessary skills, knowledge, and information about Human Resource Management. You will also know about the implications of a different aspect of Human Resources with the daily responsibilities of people in this department. Who is the course for? Human Resources Management officers who want to learn more about their department People who have an interest in knowing about human resources management. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Professional Human Resource Management Diploma course is a useful qualification to possess, and would be beneficial for the following careers: Businessmen Consultant Human Resource Officer Labor Relations Officer Recruitment and Hiring Manager Relations Manager. Understanding Human Resource Management Module One - Getting Started 00:30:00 Module Two - Human Resources Today 01:00:00 Module Three - Recruiting and Interviewing 01:00:00 Module Four - Retention and Orientation 01:00:00 Module Five - Following Up With New Employees 01:00:00 Module Six - Workplace Health & Safety 01:00:00 Module Seven - Workplace Bullying, Harassment, and Violence 01:00:00 Module Eight - Workplace Wellness 01:00:00 Module Nine - Providing Feedback to Employees 01:00:00 Module Ten - Disciplining Employees 01:00:00 Module Eleven - Terminating Employees 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activites-Diploma in Human Resource Management 00:00:00 Employee Motivation Module One - Getting Started 01:00:00 Module Two - A Psychological Approach 01:00:00 Module Three - Object-Oriented Theory 01:00:00 Module Four - Using Reinforcement Theory 01:00:00 Module Five - Using Expectancy Theory 01:00:00 Module Six - Personality's Role in Motivation 01:00:00 Module Seven - Setting Goals 01:00:00 Module Eight - A Personal Toolbox 01:00:00 Module Nine - Motivation on the Job 01:00:00 Module Ten - Addressing Specific Morale Issues 01:00:00 Module Eleven - Keeping Yourself Motivated 00:30:00 Module Twelve - Wrapping Up 00:30:00 HR Management: Employee Motivation- Activities 00:00:00 Employee Onboarding Module One - Getting Started 00:30:00 Module Two - Purpose of Onboarding 01:00:00 Module Three - Introduction 01:00:00 Module Four - Onboarding Preparation 01:00:00 Module Five - Onboarding Checklist 01:00:00 Module Six - Creating an Engaging Program 01:00:00 Module Seven - Following Up with New Employees 01:00:00 Module Eight - Setting Expectations 01:00:00 Module Nine - Resiliency and Flexibility 00:30:00 Module Ten - Assigning Work 01:00:00 Module Eleven - Providing Feedback 01:00:00 Module Twelve - Wrapping Up 00:30:00 Employee Onboarding- Activities 00:00:00 Mock Exam Mock Exam- Professional Human Resource Management Diploma 00:30:00 Final Exam Final Exam- Professional Human Resource Management Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
ð Unlock Your Career Potential with 'The Complete Job Interviewing Skills Masterclass' ð Are you ready to transform your job interview game and land the career of your dreams? Introducing our comprehensive online course, designed to equip you with the skills and strategies needed to excel in every aspect of the job interview process. ð Curriculum Highlights: 1. Introduction to Career Hacking and Job Interview Understand the art of career hacking Learn the secrets to standing out in a competitive job market 2. The Complete Resume Craft a compelling resume that gets noticed Showcase your achievements and skills effectively 3. Job Search Navigate job boards and company websites like a pro Discover hidden job opportunities in the market 4. Mastering Technology for Job Search Leverage the latest tools and platforms for a successful job hunt Optimize your online presence to attract recruiters 5. Interview Preparation Hacks Develop a customized interview preparation plan Overcome nerves and present your best self on the big day 6. Interview Etiquette Master the art of professional communication Navigate tricky situations with confidence and grace 7. Ace Interview Questions Analyze and respond to common interview questions Craft impactful answers that leave a lasting impression 8. Advanced Techniques to Answer Questions Handle challenging questions with finesse Showcase your problem-solving and critical thinking skills 9. Turning the Tables Learn how to ask the right questions during the interview Position yourself as the ideal candidate for the role ð What You'll Gain: Confidence to tackle any job interview Strategies to stand out in a competitive job market Skills to effectively navigate modern job search techniques Expert-level interview etiquette and communication skills ð¼ Who Is This Course For? Job seekers looking to level up their interview skills Recent graduates entering the job market Professionals seeking career advancement opportunities Don't let the fear of interviews hold you back! Enroll now in 'The Complete Job Interviewing Skills Masterclass' and take the first step toward unlocking the doors to your dream career. Your success story starts here! Course Curriculum Introduction to Career Hacking and Job Interview Introduction to Recruitment and Interview 00:00 Understanding Job Adverts 00:00 Practical - Extracting Information from Job Advert 00:00 The Complete Resume Resume Writing CV Writing 00:00 Practical - CV Writing 00:00 Canva CV and Video CV Tutorial 00:00 Resume CV writing difference between Fresher vs Experienced Job Seekers 00:00 Cover Letter 00:00 Resume and Cover Letter Proofreading Techniques 00:00 Job Search Jobscan Resume Scanner Tutorial 00:00 Job Hunting Methods 00:00 Job Search through Informational Interview 00:00 Building Network 00:00 Mastering Technology for Job Search Leveraging Technology for Job Search 00:00 Boolean Technology for Job Search 00:00 Use LinkedIn like a Pro 00:00 Monster Masterclass 00:00 Dice Masterclass 00:00 Interview Preparation Hacks Research the Company 00:00 Glassdoor Masterclass 00:00 Handling Interview Flutter 00:00 ABCDEF Solution for Pre-Interview Anxiety 00:00 Body Language and Non-Verbal Communication 00:00 Interview Etiquette Face-to-Face Interview Etiquette 00:00 Video Interview Etiquette 00:00 Telephone Interview Etiquette 00:00 Ace Interview Questions What to Bring at a Job Interview 00:00 What NOT to Bring at a Job Interview 00:00 What NOT to Say 00:00 Tell us about yourself 00:00 Why do you want this job 00:00 Tell us about your strengths 00:00 Tell us about your weaknesses 00:00 What is your work style 00:00 Why are you leaving your present job 00:00 What did you like least about your last job 00:00 What do you think of your previous boss 00:00 What's your ideal company 00:00 Why do you want to work at this company 00:00 Why should we hire you 00:00 Where do you see yourself in next five years 00:00 How do you deal with people who irritate you at work 00:00 How did you handle a mistake 00:00 How do you handle disagreement with supervisor 00:00 One thing you wouldn't want me to know 00:00 Sell me this pen 00:00 What if you can't answer a question 00:00 Handling Slip of Tongue during a Job Interview 00:00 Advanced Techniques to Answer Questions Finding answers using SWOT Analysis 00:00 Finding Answers Using the BCG Analysis 00:00 Turning the Tables Do you have any questions for us 00:00 What are your salary expectations 00:00
***Don't Spend More; Spend Smart*** Life Just Got Better This Summer! Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in Enterprise Resource Planning (ERP) and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Enterprise Resource Planning (ERP) bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Enterprise Resource Planning (ERP) course that will enhance your skills and prepare you for the competitive job market. Also, our Enterprise Resource Planning (ERP) experts are available for answering your queries and help you along your learning journey. Advanced audio-visual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Enterprise Resource Planning (ERP), we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Enterprise Resource Planning (ERP) Bundle Consists of the following Premium courses: Course 01: Enterprise Resource Planning Course 02: SAP S4HANA Controlling Level 2 Course 03: SAP Controlling (CO) - Product Costing S4HANA Course 04: Quality Management and Strategic Training - ISO 9001 Course 05: Cost Control Process and Management Course 06: Quality Tools and Problem Solving Methods Course 07: Process Improvement: Reduce Waste Course 08: Microsoft Teams Course 09: Facilities Management Level 3 Course 10: People Management Skills Level 3 Course 11: Disruptive Innovation for Business Course 12: Interpersonal Skills in Management Course 13: Effective Communication Skills Diploma Course 14: Time Management Benefits you'll get choosing Apex Learning for this Enterprise Resource Planning (ERP): Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Curriculum of Enterprise Resource Planning (ERP) Bundle Course 01: Enterprise Resource Planning Module 01: Operations of an Economic Entity: Enterprise Resource Planning Module 02: Entrepreneurship Creativity & Innovation Module 03: Enterprise Resource Planning: Internal Priorities Module 04: Operational Indicator, KPI's & Metrics Module 05: Measurement and Presentation Tools Course 02: SAP S4HANA Controlling Level 2 Introduction to the Course Introduction to SAP Controlling Deep-dive to Cost Center Accounting Bonus Lectures Course 03: SAP Controlling (CO) - Product Costing S4HANA Section 1: Introduction Section 2: Material Master Data and Pricing Controls Section 3: BoM, Activities and Routing Section 4: Overheads in Costing Section 5: Costing Sheet Section 6: Costing Variant Section 7: Routing and Work Centres Section 8: Cost Component Structure Section 9: Execution of Standard Cost Estimation Course 04: Quality Management and Strategic Training - ISO 9001 Course Structure Critical Definitions Who is Responsible Quality Management Principles Major Changes Process Approach Context of the Organization Quality Objectives Performance Evaluation Now What Helpful Tools See you soon Course 05: Cost Control Process and Management Introduction & Fundamentals Cost Control process Production Control and Tests Test and Checks in Cost Control Monitoring via reports and Checklist Course 06: Quality Tools and Problem Solving Methods Introduction Tool 1 : The Checksheet Tool 2 : The Brainstorming Tool 3 : The Cause & Effect diagram Tool 4:The Histogram Tool 5:The Pareto diagram Tool 6-A:The Control chart Tool 6-B:The Scatter plot Tool 7 : Flowchart /Process Mapping The Problem Solving Process Method 1: The A3 Method 2:The 8D Method 3-A:The PDCA Method 3-B:The 5 why Method 4: Six Sigma Method 5: The Shainin Methodology Problem Solving methods Tool 1:The FMEA Tool 2:The Control Plan Conclusion Course 07: Process Improvement: Reduce Waste Section 01: Introduction Section 02: Fundamentals of Waste Section 03: The 8 Wastes Section 04: VA vs. NVA Section 05: Process Mapping Tools Section 06: Case Study Section 07: Close Out Course 08: Microsoft Teams Microsoft Teams - Introduction Mastering Microsoft Teams Top Microsoft Teams Tips Course 09: Facilities Management Level 3 Module 01: Introduction to Facility Management Module 02: Space Management Module 03: Managing Workplace Services Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Health and Safety at Work Module 07: Sustainable Facility Management Module 08: Maintenance and Repairs Module 09: Project Management Module 10: Business Development and Succession Planning Bonus Material Course 10: People Management Skills Level 3 Module 01: Introduction to Human Resources Module 02: Employee Recruitment and Selection Procedure Module 03: Employee Training and Development Process Module 04: Performance Appraisal Management Module 05: Employee Relations Module 06: Motivation and Counselling Module 07: Ensuring Health and Safety at the Workplace Module 08: Employee Termination Module 09: Employer Records and Statistics Module 10: Essential UK Employment Law Course 11: Disruptive Innovation for Business Module 01: Introduction Disruptive Innovations for Business Module 02: The Three Key Difficulties Module 03: Six Insight on How to grow Disruptive Innovations next to core Course 12: Interpersonal Skills in Management Module 01: What are Soft Skills? Module 02: Communication Module 03: Teamwork Module 04: Problem-Solving Module 05: Time Management Module 06: Attitude and Work Ethic Module 07: Adaptability/Flexibility Module 08: Self-Confidence (Owning It) Module 09: Ability to Learn From Module 10: Networking Module 11: Employee Relations Module 12: Motivation and Counselling Course 13: Effective Communication Skills Diploma Module 01: Business Communication Module 02: Verbal and Non-verbal Communication Module 03: Written Communication Module 04: Electronic Communication Module 05: Communicating with Graphic Module 06: Effectively Working for Your Boss Course 14: Time Management Identifying Goals Effective Energy Distribution Working with Your Personal Style Building Your Toolbox Establishing Your Action Plan CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Enterprise Resource Planning (ERP) bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Enterprise Resource Planning (ERP) is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so that you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Enterprise Resource Planning) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Enterprise Resource Planning) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.
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Start your learning journey straight away with this Travel & Tourism Bundle and take a step toward a brighter future! ****Course Curriculum**** Our Bundle consists of the following learning modules: ***Course 01: Travel & Tourism*** Module 1: Introduction to Travel and Tourism Module 2: Tourism Products and Services Module 3: Tour Operating and Travel Retailing Module 4: Marketing in Travel and Tourism Module 5: Developing Communication Skills Module 6: Customer Service and Satisfaction Module 7: Crisis and Visitor Attraction Management Module 8: Transport Management Procedure Module 9: Tourism in the New Normal World/ Post COVID Travel Destinations Module 10: Sustainable Tourism Module 11: Public Awareness Campaigns Module 12: Brexit and its Impact on Tourism Industry Module 13: Travel and Tourism Issues to Contend with Module 14: Human Resource Management in Travel Industry ***Course 02: Event Planning Course*** Module 01: Introduction to Event Management Module 02: Role of an Event Planner Module 03: Event Classification Module 04: Events and Clients Module 05: Steps to Plan an Event Module 06: Invitation to the Event Module 07: Event Marketing Module 08: Catering at Events Module 09: Event Decorations Module 10: Cleaning and Waste Disposal Module 11: Event Security Module 12: Developing an Event Planning Business ***Course 03: Hotel & Hospitality Management*** Module 1. Introduction to Hospitality and Revenue Management Module 2. Business Prospect of the Hospitality Industry Module 3. An Overview of Hotel Industry Module 4: The Process of Selection and Recruitment in Hospitality Industry Module 5: The Process of Development and Training in Hospitality Industry Module 6. Hospitality Management Operations Module 7. Management of Service Quality in Hospitality Industry Module 8. Importance of Revenue Management Module 9. Key Performance Indicator in Hospitality Revenue Management Module 10. The Revenue Management Module 11: Customer Satisfaction Module 12. Promotional Strategies Module 13. The Future of Hospitality Revenue Management in UK Module 14. Career Prospects in the Hospitality Industry ***Course 04: Concierge*** Module 01: Understanding the Service Module 02: Types of Concierge Services Module 03: Necessary Skills for Any Concierge Module 04: Principles for a Concierge Service Business Module 05: Delivering Customer Service Module 06: Concierge Work Environment and Etiquettes Module 07: Emergency Measures for a Hotel Concierge ***Course 05: Customer Relationship Management*** Module 01: Introduction to CRM Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Assessment Process Once you have completed all the modules in the Travel & Tourism Bundle course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 40 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Travel & Tourism Bundle is ideal for anyone interested in this topic and who wants to learn more about it. This Bundle will help you gain a strong understanding of the core concepts and will allow you to gain in-depth knowledge of the subject matter. This Bundle is suitable for everyone. There are no specific entry requirements, and you can access the course materials from anywhere in the world. Requirements The Bundle does not require any prior knowledge; everyone may participate! This is open to anyone who is interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This bundle allows you to study at your own speed and grow a quality skillset. Career path This bundle will allow you to kickstart or take your career in the related sector to the next stage. Our whole Bundle will assist you in achieving a position of respect and dignity, as well as allowing you to gain an advantage over your competitors. The certificate will strengthen your CV and assist you in finding work in the related industry. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited Certificate Digital certificate - £29 Upon passing the Bundle, you need to order to receive a Hard Copy certificate for each of the courses inside this bundle as proof. If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.
Learn up-to-date skills | CPD UK & IPHM Accredited | Recognised Certificate | MCQ Based Exam & Tutor Support | Interactive Video Training | Instant Result | Lifetime Access This course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Master the skills you need to propel your career forward in job interviewing. Equip yourself with the essential knowledge and skillset that make you a confident job interviewer and take your career to the next level. This comprehensive the complete job interviewing skills masterclass course is designed to help you reach your professional goals. The skills and knowledge that you will gain through studying this the complete job interviewing skills masterclass course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive the complete job interviewing skills masterclass course will teach you the theory of effective job interviewing practice and equip you with the essential skills, confidence and competence to assist you in the job interviewing industry. You'll gain a solid understanding of the core competencies required to drive a successful career in job interviewing. Learn from expert tutors with industry experience, teaching you the latest expertise and best practice. This extensive the complete job interviewing skills masterclass course is designed for job interviewing professionals who are aspiring to specialise in job interviewing. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV. Enrol today and take the next step towards your personal and professional goals. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Supplementary Resources Supplementary Resources - The Complete Job Interviewing Skills Masterclass 00:00:00 Introduction to Career Hacking and Job Interview Introduction To Recruitment And Interview Process 00:06:00 Understanding Job Advertisements 00:05:00 Practical - Extracting Information from Job Advert 00:17:00 The Complete Resume Resume Writing / CV Writing 00:07:00 Practical - Resume Writing 00:06:00 Resume writing difference between Fresher vs Experienced Job Seekers 00:02:00 Cover Letter 00:01:00 Resume and Cover Letter Proofreading Techniques 00:02:00 Job Search Job Hunting Methods 00:02:00 Job Search through Informational Interview 00:08:00 Building Network 00:09:00 Mastering Technology for Job Search Leveraging Technology for Job Search 00:03:00 Boolean Technology for Job Search 00:06:00 Use LinkedIn like a Pro 00:03:00 Monster Masterclass 00:14:00 Dice Masterclass 00:09:00 Interview Preparation Hacks Research the Company 00:06:00 Handling Interview Flutter 00:02:00 Body Language and Non-Verbal Communication 00:08:00 Interview Etiquette Face-to-Face Interview Etiquette 00:02:00 Video Interview Etiquette 00:05:00 Telephone Interview Etiquette 00:02:00 Ace Interview Questions What NOT To Say. 00:06:00 Tell Us About Yourself 00:03:00 Why Do You Want This Job. 00:03:00 What Are Your Strengths. 00:02:00 What Are Your Weaknesses. 00:02:00 What Is Your Work Style. 00:04:00 Why Are You Leaving Your Present Job. 00:02:00 What Did You Like Least About Your Last Job. 00:01:00 What Do You Think Of Your Previous Boss. 00:01:00 What's Your Ideal Company. 00:01:00 Why Do You Want To Work At This Company. 00:02:00 Why Should We Hire You. 00:03:00 Where Do You See Yourself In Next Five Years. 00:02:00 How Do You Deal With People Who Irritate You At Work. 00:02:00 How Did You Handle a Mistake. 00:02:00 How Do You Handle Disagreement With You Supervisor. 00:04:00 One Thing You Wouldn't Want Me To Know 00:02:00 Sell Me This Pen 00:02:00 What If You Can't Answer a Question. 00:03:00 Advanced Techniques to Answer Questions Answering Questions Using the S.W.O.T. Analysis 00:03:00 Answering Questions Using the B.C.G. Analysis 00:05:00 Turning the Tables Do You Have Any Questions For Us. 00:02:00 Salary Negotiation 00:02:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00
Learn how to become the best leader you could ever be with this Certificate Course in HR and Leadership Management! Description: What we offer is a high-quality Certificate Course designed to equip managers and potential leaders with necessary skills to be the best in the field. This course will also help you to discover new, innovative sources of opportunities to develop HR and Leadership management skills. Furthermore, it will help you enhance your general management and leadership skills for you to become an effective and efficient leader in your chosen industry. With this certificate course, you will be equipped with great information on leadership skills as we will help you learn, step by step, through the exact process that developed to help people put an end to the struggles to become a leader. This course will surely provide you with all the necessary knowledge and skills you need to have to achieve your career goals and become a successful leader! Who is the course for? For employees who are aiming for a promotion, joining a team leader role for the first time or looking forward to becoming a top executive. Or anyone who are interested in improving and honing their leadership potential Entry Requirement: This course is available to all learners, of all academic backgrounds. However, it's more advantageous if you have an experience in management or in a supervisory role. Learners should be ages 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: A Certificate Course in HR and Leadership Management will be useful and would be beneficial for the management occupations especially the following careers: General Manager Director Human Resources ManagersOperation Manager Supervisor Administrative Services Manager Management Directors And other Top Executives Certificate Course in HR and Leadership Management - Updated Version HR Management Introduction to Human Resources 00:20:00 Employee Recruitment and Selection Procedure 00:35:00 Employee Training and Development Process 00:24:00 Performance Appraisal Management 00:22:00 Employee Relations 00:19:00 Motivation and Counselling 00:22:00 Ensuring Health and Safety at the Workplace 00:19:00 Employee Termination 00:18:00 Employer Records and Statistics 00:17:00 Essential UK Employment Law 00:30:00 Leadership Management Module 01: Developing the Leader Within You 00:21:00 Module 02: Emotional Intelligence in Leadership 00:17:00 Module 03: Communication Skills 00:26:00 Module 04: Public Speaking 00:30:00 Module 05: Critical Thinking in Problem-Solving and Decision Making 00:23:00 Module 06: Motivation and Counselling 00:16:00 Module 07: Management and Leadership 00:26:00 Certificate Course in HR and Leadership Management - Old Version Leader & HR Management Leader and HR Management 00:30:00 Commitment and HR Management Commitment and HR Management 01:00:00 Team Management Team Management 00:30:00 Build A Mastermind Group Build A Mastermind Group 02:00:00 People Recognition in HR Management People Recognition in HR Management 00:30:00 Performance, Goals and Management Performance, Goals and Management 00:30:00 Think Outside The Box Think Outside The Box 00:30:00 Be Passionate about Your Work Be Passionate about Your Work 00:30:00 The Importance Of A Good Team Leader The Importance Of A Good Team Leader 00:30:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Certificate Course in HR and Leadership Management 00:20:00 Final Exam Final Exam- Certificate Course in HR and Leadership Management 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00
This qualification provides a comprehensive overview of risk and risk management. It is a great way for health and safety professionals to expand their knowledge of risk beyond health and safety.