503 Receptionist courses

Having a holistic understanding of telephone etiquette can make a huge difference to your customers and your profits. This course is ideal for you, whether you frequently deal with customers on the telephone or about to enter into telemarketing and become a customer service representative, receptionist, call centre agent, or customer-facing employee. Learn the fundamental telephone etiquette skills and understand how to handle an office telephone system expertly. Moreover, you will determine how to control tone, rate of speech and pitch for improving voice quality, and discover plenty of tips and tricks for handling rough or angry callers. In just 75 Minutes, you will: Be able to handle interoffice calls and voicemail messages Successfully eliminate phone distractions and correct poor telephone etiquette Develop and master the techniques that improve your organization's image Handle incoming and outgoing calls precisely that win more business Correctly respond to rude or hostile customers Answer the phone expertly at your business Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £59. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? Telephone Skills Training is suitable for anyone who wants to gain extensive knowledge, potential experience and expert skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or lesson to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all students from any academic backgrounds to learn more on this subject. This lesson is ideal for: Customer Service Assistants Customer Service Representatives Call Center Agents Small Business Owners Sales Assistants Course Content Telephone Skills Training Module One - Getting Started 00:05:00 Module Two - Aspects of Phone Etiquette 00:10:00 Module Three - Using Proper Phone Language 00:10:00 Module Four - Eliminate Phone Distractions 00:05:00 Module Five - Inbound Calls 00:05:00 Module Six - Outbound Calls 00:05:00 Module Seven - Handling Rude or Angry Callers 00:10:00 Module Eight - Handling Interoffice Calls 00:05:00 Module Nine - Handling Voicemail Messages 00:05:00 Module Ten - Methods of Training Employees 00:05:00 Module Eleven - Correcting Poor Telephone Etiquette 00:05:00 Module Twelve - Wrapping Up 00:05:00 Mock Exam Mock Exam - Telephone Skills Training 00:20:00 Final Exam Final Exam - Telephone Skills Training 00:20:00 Assignment Assignment - Telephone Skills Training 2 days, 10 hours Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

CPD Certified | 8-in-1 Premium Diploma | 1 Free PDF Certificate | Updated Lesson Plan | Tutor Support

Overview There are two things people are never bored of; they are - food and travelling. That is why the restaurant and hospitality industry is one of the most promising industries. It offers a wide range of job opportunities and the chance to climb the career ladder fast. The Advanced Diploma in Restaurant and Hospitality Management Course will help you establish a brilliant career in this industry. This comprehensive Advanced Diploma in Restaurant and Hospitality Management course will introduce you to the ins and outs of the food business. You will acquire a great deal of knowledge on catering business and restaurant business. The highly informative models will enrich your knowledge of the hospitality industry. Through the step-by-step learning process, you will pick up the skills for managing food services, accommodations, quality management and more.  Upon successful compilation of this Advanced Diploma in Restaurant and Hospitality Management course, you will receive a valuable certificate. This certificate will elevate your resume and help you build a promising career in this ever-growing industry. So, don't waste any time, enrol now! Learning Outcomes Familiarise yourself with the basic steps of opening a restaurant Develop the knowledge and expertise to manage a restaurant Know the techniques of managing food and the suppliers Learn about the rules and regulations regarding the catering business Understand the strategies of starting and running a food business successfully Get introduced to the characteristics of the hospitality industry Build the competence to manage food services, accommodation, hotel guests etc Who is the Advanced Diploma in Restaurant and Hospitality Management Course for? This course is designed for anyone interested in pursuing a career in the restaurant and hospitality industry. It will help them enrich their knowledge and gain the basic skills to start their journey in this industry. Why Choose this Advanced Diploma in Restaurant and Hospitality Management Course? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy, and ICT are required to attend this course. Assessment At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Career Path The Advanced Diploma in Restaurant and Hospitality Management course is a useful qualification to possess, especially to people with careers in: Accommodation Officer Concierge Restaurant Owner Restaurant Manager Hotel Manager Hotel Receptionist Starting a Restaurant Are you ready for the challenge? 00:15:00 How to decide on a concept 00:30:00 Designing your restaurant 00:15:00 Friends and family 00:15:00 Writing a Business Plan 00:30:00 Insurance 00:15:00 Restaurant Organizations that you need to check out. 00:15:00 What are the best Catering Industry Trade Shows? 00:15:00 Managing a Restaurant Managing Yourself 00:30:00 Managing Others 00:30:00 Managing Your Money 00:15:00 Managing Your Food and Supplies 00:30:00 Managing Everything Else 00:30:00 Starting Food Catering Where You Work 00:15:00 Health and safety 00:15:00 Staff, Suppliers and Transport 00:00:00 Food Hygiene 01:00:00 Rules about Menus 00:15:00 Paperwork and Finances 00:15:00 Law 00:15:00 Food Business Food Business Basics 00:30:00 Put Together Your Business Concept 00:30:00 Identify your Target Market 00:30:00 Identify Your Competition 00:30:00 Write A Mission Statement 00:30:00 Downline Basics 00:30:00 Equipment And Supplies 00:30:00 Marketing And Quality Control 00:30:00 Wrapping Up 00:15:00 Hospitality Introduction to Hospitality 00:15:00 Characteristics of the Hospitality Industry 00:15:00 Relationship Between the Hospitality Industry and Tourism 00:15:00 Types of Accommodation 00:15:00 Types of Room 00:30:00 Types of Hotel Guests 00:15:00 Hospitality Management Introduction to Hospitality Management 00:30:00 Influences Which Affect the Industry 00:15:00 The Development of the Hospitality Industry 00:30:00 Hospitality Brands 00:15:00 Accommodation 00:30:00 Food Service 00:30:00 Successful Quality Management 00:30:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Advanced Diploma in Restaurant and Hospitality Management 00:30:00 Final Exam Final Exam- Advanced Diploma in Restaurant and Hospitality Management 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview Learn the Latest Skills | Accredited by CPD | Recognised Certificate | MCQ Based Exam & Tutor Support | Interactive Video Training  The Office Administration Complete Course teaches core competencies in business writing, and professional communication and improves your customer service skills and computer literacy with programs like Microsoft Word, Excel, Outlook and PowerPoint. Gain the confidence to excel in any professional office or commercial environment by gaining the necessary knowledge of administration, computer, and management techniques. This cutting-edge online course is taught by industry experts with continuing professional involvement, and it teaches you immediately applicable skills. What Will You Learn? Learn the basic computer software you need to know to perform at your best on a daily basis Learn organisational, time management and meeting management skills Learn the basic principles of business writing Enrich your expertise in MS Word, PowerPoint, and Excel Learn to keep the books in order and proper telephone etiquette What classes are included in this package? Earn a digital certificate upon successful completion accredited by UK and internationally recognised accredited qualification There are no set schedules, so you can work at your own pace. Our email and live chat specialists are available to assist you 24 hours a day, 7 days a week. On weekdays, you’ll have access to a full-time tutor. Learn in a user-friendly, cutting-edge online learning environment. High-quality e-learning study materials Benefit from instant feedback through mock exams and multiple-choice assessments Who Should Take This Course? This course is ideal for those who want to work in administrative support roles in public or private sector organisations or those who wish to improve their managerial and supervisory skills. Career Path Training offered by the Office Administration Complete Course could potentially benefit a range of roles, but would particularly enhance careers in: Administrator Support Staff Personal Assistant Office Manager Receptionist Office Administrator Secretary Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessments Assignment Certificate of Achievement After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Method of Assessment On successful completion of the Office Administration Complete Course, you will be required to sit an online multiple-choice assessment. You will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. The assessment will be evaluated automatically and the results will be given to you immediately. Retake fee If you do not pass the exam first time, you can purchase the Retake Exam for £1.99 and try again. Course Contents Module 01: Introduction to Office Administration Module 02: Skills of an Effective Administrator Module 03: Business Writing Skills Module 04: Communication Skills Module 05: Meeting Management Module 06: Organisational Skills Module 07: Telephone Etiquette Module 08: Negotiation Techniques Module 09: Conflict Management Module 10: Stress Management Module 11: Time Management

An essential part of your skillset as an office worker and administrator is an excellent understanding of the many uses of Microsoft Excel. This superb course will enable your abilities to use it as a primary tool to create workbooks and formulas. But you will also be guided in the use of more complicated functions involving automation, formatting, and calculation. By the end of the lessons, you will be more than accomplished at producing stunning graphs and worksheets that will perform the bulk of the work for you. Learning Outcomes: Learn how to create worksheets and workbooks Use functions and formulas to calculate results Create attractive charts and graphs for meetings Write automated workbooks that drive activities Impress senior colleagues with dynamic presentations of data Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99.00. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is This Course for?  This course is designed for senior administrators or PAs that need to store and manipulate company data or employee statistics.  Requirements This Microsoft Excel Course is fully compatible with any kind of device. Whether you are using Windows computer, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path The course is suitable for those in the roles of; Personal Assistant Secretary Heads of Departments Administrator Receptionist Course Content Microsoft Excel Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:09:00 Use Proofing and Research Tools 00:07:00 Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:09:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 Mock Exam Mock Exam - Microsoft Excel 00:20:00 Final Exam Final Exam - Microsoft Excel 00:20:00 Assignment Assignment - Microsoft Excel 2 weeks, 1 day Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

🌟 Unlock Your Potential with the Admin, Secretarial & PA Online Course! 🌟 Are you ready to embark on a journey towards a rewarding career in administration, secretarial work, or personal assistance? Look no further! Our comprehensive Admin, Secretarial & PA Online Course is designed to equip you with the essential skills and knowledge needed to thrive in today's fast-paced business world.   📚 What to Expect: Our course covers a wide range of topics essential to excel in administrative roles. From mastering communication techniques to honing your organizational skills, you'll delve into the intricacies of office management, time management, and effective multitasking strategies. Gain proficiency in industry-standard software applications, learn the art of professional correspondence, and understand the importance of confidentiality and discretion in your role. With our engaging multimedia content, interactive quizzes, and practical exercises, you'll absorb the material effortlessly and apply your newfound knowledge with confidence. Whether you're a seasoned professional looking to refresh your skills or a newcomer to the field, our course is tailored to meet your needs and elevate your career prospects.   🚀 Benefits of Taking the Admin, Secretarial & PA Online Course: Flexibility: Study at your own pace, from anywhere in the world, and fit your learning around your busy schedule. No need to sacrifice your current commitments - our online platform allows you to access course materials 24/7. Relevance: Stay up-to-date with the latest industry trends and best practices. Our course content is regularly updated to reflect the evolving demands of the administrative landscape, ensuring you're equipped with the most relevant skills employers are seeking. Career Advancement: Enhance your employability and unlock new career opportunities. Whether you're seeking entry-level positions or aiming for senior administrative roles, the skills acquired through our course will set you apart from the competition and open doors to advancement. Networking: Connect with like-minded professionals and industry experts through our online community. Exchange ideas, seek advice, and build valuable relationships that can propel your career forward. Increased Efficiency: Streamline your workflow and boost productivity with proven time management techniques and organizational strategies. Learn how to prioritize tasks, manage deadlines effectively, and optimize your workflow for maximum efficiency.   Who is this for? 🎯 Our Admin, Secretarial & PA Online Course is perfect for: Aspiring administrative professionals seeking to kickstart their careers. Current administrative staff looking to enhance their skills and advance their careers. Individuals interested in pursuing roles in secretarial work or personal assistance. Entrepreneurs and small business owners seeking to improve their office management skills.   Career Path 🛣️ Upon completion of our course, you'll be equipped to pursue a variety of exciting career paths, including: Administrative Assistant Executive Assistant Office Manager Personal Assistant Secretary Receptionist Virtual Assistant And more!   Don't let your potential go untapped - enroll in our Admin, Secretarial & PA Online Course today and take the first step towards a fulfilling and prosperous career in administration! 🚀   FAQ (Frequently Asked Questions) - Admin, Secretarial & PA Online Course Q1: What is the Admin, Secretarial & PA Online Course about? A1: The Admin, Secretarial & PA Online Course is a comprehensive program designed to equip individuals with the necessary skills and knowledge to excel in administrative roles, including secretarial and personal assistant positions. This course covers a wide range of topics, including office management, communication skills, time management, and organizational techniques. Participants will learn how to efficiently manage administrative tasks, handle correspondence, schedule appointments, and provide effective support to executives and teams. Q2: Who is this course suitable for? A2: This course is suitable for anyone interested in pursuing a career in administration, secretarial work, or personal assistance. Whether you're a recent graduate looking to enter the workforce or a professional seeking to enhance your skills and advance your career, this course provides valuable insights and practical techniques applicable across various industries and sectors. Additionally, entrepreneurs and small business owners can benefit from learning essential administrative skills to efficiently manage their operations. Q3: What are the key benefits of taking this online course? A3: By enrolling in the Admin, Secretarial & PA Online Course, participants can expect to gain a comprehensive understanding of administrative principles and practices. Some key benefits include: Acquiring essential skills in office management, communication, and organization. Learning effective time management techniques to optimize productivity. Developing proficiency in handling administrative tasks such as correspondence, scheduling, and document management. Enhancing interpersonal skills for effective communication with colleagues, clients, and stakeholders. Increasing employability and career advancement opportunities in administrative roles across various industries. Q4: How is the course structured, and what learning materials are provided? A4: The course is structured into modules, each focusing on specific aspects of administration, secretarial duties, and personal assistance. Participants will have access to comprehensive learning materials, including video lectures, reading materials, practical exercises, and quizzes. Additionally, interactive elements such as discussion forums and case studies are incorporated to facilitate engagement and application of knowledge. Learners can progress at their own pace, with flexibility to accommodate individual schedules and learning preferences. Q5: Is there any prerequisite for enrolling in this course? A5: No specific prerequisites are required for enrollment in the Admin, Secretarial & PA Online Course. This program is designed to cater to individuals with varying levels of experience and educational backgrounds. Whether you're a beginner seeking to enter the field of administration or an experienced professional looking to refine your skills, this course offers valuable insights and practical knowledge to support your career goals. Course Curriculum Module 1-Overview for the New Administrative Assistant Overview for the New Administrative Assistant 00:00 Module 2-Daily Routine Daily Routine 00:00 Module 3-Telephone Usage Telephone Usage 00:00 Module 4-Meetings Meetings 00:00 Module 5-Keeping Accurate Records Keeping Accurate Records 00:00 Module 6- Office Equipment Office Equipment 00:00

A PA or secretary is an important component of building a productive and well-synchronised office. Therefore, companies highly value skilled secretaries and PAs. Grab the chance to develop your skills and abilities in this area with the Secretary & PA Diploma course. This ultimate course is designed to equip you with the right skills and a smooth learning experience. In this Secretary & PA Diploma online training, you will receive a clear understanding of the roles and responsibilities of a PA. In this course, you will get introduced to the skills you need to become a proficient PA. From the informative modules, you will be able to develop your expertise in delivering excellent admin support. In addition, the course will include detailed lessons on meeting management, organisation skills, time management techniques and much more. Here, you will also get the opportunity to enhance your expertise in MS Excel and PowerPoint. This course will allow you to develop your skills and elevate your resume. When you complete the course, you will receive a certificate of achievement. This certificate will boost your employability, so join now! After the course, you will learn Develop the adequate skills required to become a personal assistant Learn how to provide quality admin support in the office Explore the vital areas of administrative management tasks Improve your business writing, meeting management, and time management skills Build your expertise in MS Excel and PowerPoint Why Choose Secretary & PA Diploma? Opportunity to earn a certificate accredited by CPD after completing this Secretarial & PA Diploma Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Secretarial & PA Diploma program in your own time, at your own pace Each of our students gets full 24/7 tutor support Experts created the course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this Secretary & PA Diploma and take a step toward a brighter future! *** Course Curriculum *** Here are the topics you will cover on the Secretary & PA Diploma: Module 1: Personal Assistant Working with Your Manager Administrative Soft Skills Effective Time Management Meeting Management Tools of the Trade and more! Module 2: Admin Support Getting Organised Managing Time Getting It All Done On Time Special Tasks Verbal Communication Skills and more! Module 3: Administrative Management Why Your Office Needs Administrative Procedures Gathering the Right Tools Identifying Procedures to Include Top Five Procedures to Record What to Include in Your Binder Organising Your Binder What Not to Include in the Procedure Guide Share Office Procedure Guide Successfully Executing the Guide Module 4: Organisational Skills Remove the Clutter Prioritise Scheduling Your Time To-Do Lists Paper and Paperless Storage Organisation in Your Work Area Tools to Fight Procrastination and more! Module 5: Telephone Etiquette Aspects of Phone Etiquette Using Proper Phone Language Eliminate Phone Distractions Inbound Calls Outbound Calls Handling Rude or Angry Callers Handling Interoffice Calls Methods of Training Employees Correcting Poor Telephone Etiquette Module 6: Business Writing Working with Words Constructing Sentences Creating Paragraphs Writing Meeting Agendas Writing E-mails Writing Business Letters Proofreading and Finishing and more! Module 7: Time Management Setting SMART Goals Prioritizing Your Time Planning Wisely Tackling Procrastination Crisis Management Organising Your Workspace Delegating Made Easy Setting a Ritual Meeting Management Alternatives to Meetings Module 8: Body Language and Effective Communication Communicating with Body Language Reading Body Language Body Language Mistakes Gender Differences Nonverbal Communication Facial Expressions Body Language in Business Lying and Body Language Improve Your Body Language Matching Your Words to Your Movement Module 9: Meeting Management Planning and Preparing Setting up the Meeting Space Electronic Options Meeting Roles and Responsibilities Chairing a Meeting Dealing with Disruptions Taking Minutes Making the Most of Your Meeting Module 10: Excel Basics Navigate the Excel User Interface Use Excel Commands Create and Save a Basic Workbook Enter Cell Data Use Excel Help Create Worksheet Formulas Insert Functions Reuse Formulas and Functions Insert, Delete, and Adjust Cells, Columns, and Rows Search for and Replace Data Use Proofing and Research Tools Apply Text Formats Apply Number Format Align Cell Contents Apply Styles and Themes Apply Basic Conditional Formatting Create and Use Templates Preview and Print a Workbook Set Up the Page Layout Configure Headers and Footers Manage Worksheets Manage Workbook and Worksheet Views Manage Workbook Properties Module 11: PowerPoint Basic Customize the User Interface Set PowerPoint 2016 Options Modify Slide Masters and Slide Layouts Add Headers and Footers Modify the Notes Master and the Handout Master Create SmartArt Modify SmartArt Write Math Equations Add Audio to a Presentation Add Video to a Presentation Customize Animations and Transitions Review a Presentation Store and Share Presentations on the Web Annotate a Presentation Set Up a Slide Show Create a Custom Slide Show Add Hyperlinks and Action Buttons Record a Presentation Secure a Presentation Broadcast a Slide Show Create a Video or a CD Assessment Process Once you have completed all the Secretarial & PA Diploma Course modules, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Secretarial & PA Diploma. CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is suitable for Anyone interested in pursuing a career in the relevant sector Existing professionals who wish to elevate their skills Individuals who wish to learn about PA or secretary careers Requirements Enrol on the Secretary & PA Diploma with no formal entry requirements! If you have a passion for knowledge and want to learn something new, register on the Secretary & PA Diploma without any delay. We only ask that all students have a passion for learning and literacy, and be over the age of 16. Complete the Secretary & PA Diploma online from your computer, tablet, or smartphone, and learn in a way that suits you. Career path From the Secretary & PA Diploma course, you will learn the key skills required for the role of a PA. After completing the course, you can aim for career options such as PA (Salary range £26k-£44k per year) Office Administrator (Salary range £21k-£27k per year) Admin Assistant (Salary range £20k-£27k per year) Receptionist (Salary range £21k-£28k per year) Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Front Desk Skills Training Level 3 Course Overview: The "Front Desk Skills Training Level 3" course provides comprehensive training for individuals seeking to enhance their front desk expertise. It covers essential areas such as customer service, communication, time management, and business writing, equipping learners with the skills needed to excel in a professional front desk or receptionist role. The course is designed to improve learners' organisational abilities, efficiency in managing tasks, and proficiency in handling a wide range of administrative duties. By the end of the course, learners will have a solid foundation in key front desk responsibilities, preparing them for a variety of roles in customer-facing environments. Course Description: This course offers in-depth coverage of essential front desk skills, including telephone etiquette, managing business correspondence, travel arrangements, and the organisation of meetings and conferences. Learners will gain the ability to effectively manage time and maintain accurate records, develop strong business writing skills, and master organisational tasks crucial to front desk operations. The course also focuses on enhancing communication and customer service capabilities, ensuring learners are well-equipped to represent their employer with professionalism. With a balanced focus on administrative tasks and customer interaction, the training prepares individuals to thrive in dynamic front desk roles, enabling career progression in various industries. Front Desk Skills Training Level 3 Curriculum: Module 01: Introduction to Reception and Receptionist Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Mail Services and Shipping Module 05: Travel Arrangements Module 06: Organising Meetings and Conferences Module 07: Time Management Module 08: Record Keeping and Filing Systems Module 09: Business Writing Skills Module 10: Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning and Scheduling Module 14: Invoicing/Petty Cash (See full curriculum) Who is this course for? Individuals seeking to enhance their front desk skills. Professionals aiming to improve their administrative and communication abilities. Beginners with an interest in administrative or customer service roles. Those seeking career advancement in office management or receptionist positions. Career Path Front Desk Receptionist Office Administrator Executive Assistant Customer Service Representative Administrative Assistant Office Manager Travel Coordinator Conference and Event Coordinator

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Brush up on your interview skills and brace yourself with fantastic career opportunities. Prepare yourself by going through the most frequently asked questions by taking this Interview Skills Level 2 Course and standing out from other interview candidates. Preparing yourself for an interview will boost your chance of getting your desired job. This Interview Skills Level 2 Course covers a wide range of questions likely to be asked in most interviews. You'll learn how to introduce yourself professionally, talk about your strengths and weaknesses, describe your previous work experience and answer salary expectations. On top of that, you'll find some intelligent questions to ask an interviewer. This course aims to reduce your interview fear and boost your confidence to answer random questions. Enrol now! Learning Objectives Study the most common interview questions to land your dream job Enrich your knowledge of the interview etiquettes Be able to introduce yourself professionally Know the tricks to convince the recruiter to hire you Learn to talk about past salary and expectations Be able to discuss how you resolved a conflict in the past Gain confidence to answer unanticipated questions Who is this Course for? This Interview Skills Level 2 Course is ideal for aspiring professionals who wish to gain the relevant skills and knowledge to fast track their careers. It is for those who have little or no knowledge of interview questions and answer them confidently. There are no entry requirements for this course. However, an eye for detail and a creative mind is essential. Entry Requirement Anyone interested in learning more about this subject should take this Interview Skills Level 2 course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path Upon successfully completing the Interview Skills Level 2 Course, learners can progress to a more advanced program from our course list. Career opportunities in this field include freelancing or working in-house, within a range of professional settings, with the opportunity to earn a high salary. Related professions in this industry include: Administrator Recruitment Specialist Employability Trainer Talent Acquisition Partner Receptionist Course Curriculum Module 01: Introduction Introduction 00:02:00 Module 02: The Warm Up Tell me about yourself 00:02:00 Why do you want to join this organisation ? 00:03:00 What are your Strengths? 00:02:00 What are your Weaknesses ? 00:02:00 Module 03: The Core Why You ? 00:02:00 Where do you see yourself in 5 Years? 00:02:00 Why did you leave your previous employer? 00:01:00 Share about a past conflict & how did you resolve it? 00:02:00 Module 04: Let's Talk about Money Past Salary & Expectations? 00:02:00 People's Perception about You ? 00:02:00 Do You have Any Questions? 00:01:00 Do You have Any Questions? 00:01:00 The Outcome 00:02:00 Module 05: General Instructions General Instructions 00:04:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00