480 Receptionist courses

Overview This comprehensive course on Admin, Secretarial & PA - Level 7 will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Admin, Secretarial & PA - Level 7 comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Admin, Secretarial & PA - Level 7. It is available to all students, of all academic backgrounds. Requirements Our Admin, Secretarial & PA - Level 7 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 21 sections • 21 lectures • 07:10:00 total length •Introduction to Personal Assistant: 00:20:00 •Introduction to Office Administration: 00:17:00 •Skills of an Effective Administrator: 00:18:00 •Introduction to Reception and Receptionist: 00:29:00 •Business Telephone Skills: 00:21:00 •Representing Your Boss and Company: 00:25:00 •Business Etiquette: 00:19:00 •Mail Services and Shipping: 00:26:00 •Travel Arrangements: 00:22:00 •Organising Meeting and Conferences: 00:19:00 •Diary Management and Note taking: 00:21:00 •Time Management: 00:25:00 •Record Keeping and Filing Systems: 00:24:00 •Business Writing Skills: 00:25:00 •Organisational Skills: 00:19:00 •Communication Skills: 00:19:00 •Customer Service: 00:22:00 •Effective Planning and Scheduling: 00:39:00 •Invoicing/Petty Cash: 00:20:00 •Assignment - Admin, Secretarial & PA - Level 7: 2 days •Workbook - Admin, Secretarial & PA - Level 7: 00:00:00

***24 Hour Limited Time Flash Sale*** Basics of Data Science - CPD Certified Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter In a world where 2.5 quintillion bytes of data are produced every day, how can professionals leverage this data for strategic decision-making and competitive advantage? In the UK, the data science industry is booming, with an estimated increase in demand for data scientists and analytics professionals by over 28% by 2020. This Basics of Data Science bundle gives you diverse analytical skills to launch or advance your analytics career. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Basics of Data Science bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level. But that's not all. When you enrol in Basics of Data Science Online Training, you'll receive 30 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses Are Included In this Bundle: Course 01: Diploma in Data Analysis Fundamentals Course 02: Business Intelligence and Data Mining Course 03: Google Data Studio: Data Analytics Course 04: Statistics Course 05: Statistical Analysis Course 06: Statistics & Probability for Data Science & Machine Learning Course 07: Microsoft Power BI - Master Power BI in 90 Minutes! Course 08: R Programming for Data Science Course 09: PowerBI Formulas Course 10:Time Management Training - Online Course Course 11: Excel Data Analysis Course 12: Stock Trading Analysis with Volume Trading Course 13: Fundamentals of Business Analysis Course 14: Minute-Taking Executive Training Course 15: Financial Modeling Using Excel Course 16: Complete Communication Skills Master Class for Life Course 17: Public Speaking Course 18: Data Science & Machine Learning with Python Course 19: Quick Data Science Approach from Scratch Course 20: Strategic Planning and Analysis for Marketing Course 21: Understanding Financial Statements and Analysis Course 22: Master JavaScript with Data Visualization Course 23: Receptionist Skills Course 24: Python Data Science Course 25: Research Methods in Business Course 26: Technical Analysis Masterclass for Trading & Investing Course 27: SAS Programming Basic to Advanced Course 28: Investment Analyst Course 29: Financial Analysis Course 30: Excel Data Tools and Data Management With Basics of Data Science, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner. Learning Outcomes of this Bundle Collect, clean, and transform complex datasets using Python and R Create insightful dashboards and visualizations in Power BI Apply statistical techniques to interpret trends and make predictions Build financial models to determine business value and opportunity Automate analytical tasks through SAS and JavaScript Communicate data-driven insights to stakeholders effectively Don't let this opportunity pass you by. Enrol in the Basics of Data Science today and take the first step towards achieving your goals and dreams. Why buy this Bundle? Free CPD Accredited Certificate upon completion of Basics of Data Science Get a free student ID card with Basics of Data Science Lifetime access to the Basics of Data Science course materials Get instant access to this Basics of Data Science course Learn the Basics of Data Science from anywhere in the world 24/7 tutor support with the Basics of Data Science course. Start your learning journey straightaway! Basics of Data Science premium bundle consists of 30 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of Basics of Data Science is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Basics of Data Science course. After passing the Basics of Data Science exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Basics of Data Science course is ideal for: Students seeking mastery in the Basics of Data Science Professionals seeking to enhance the Basics of Data Science skills Individuals looking for a Basics of Data Science-related career. Anyone passionate about the Basics of Data Science Requirements This Basics of Data Science doesn't require prior experience and is suitable for diverse learners. Career path This Basics of Data Science bundle will allow you to kickstart or take your career in the related sector to the next stage. Data Analyst Business Analyst Data Scientist Marketing Analyst Financial Analyst Certificates CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.

Eyelash Extension: Eyelash Extension Course Online Would you want to take advantage of our Eyelash Extension: Eyelash Extension Course to discover the techniques behind gorgeous, attractive lashes? Hurry up! Eyelash Extension: Eyelash Extension Course explains how to take care of natural lashes, enhancing length, curl, and volume for a fuller appearance. Also, the Eyelash Extension: Eyelash Extension Course describes the application of various lengths, thicknesses, and styles. Moreover, this Eyelash Extensions course has a module on customization for desired looks. Maintenance, aftercare all are parts of this Eyelash Extension: Eyelash Extension Course. Without further delay enrol our comprehensive course on Eyelash Extension: Eyelash Extension Course. Special Offers of this Eyelash Extension: Eyelash Extension Course This Eyelash Extension: Eyelash Extension Course includes a FREE PDF Certificate. Lifetime access to this Eyelash Extension: Eyelash Extension Course Instant access to this Eyelash Extension: Eyelash Extension Course Get FREE Tutor Support from Monday to Friday in this Eyelash Extension: Eyelash Extension Course Main Course: Level 2 Eyelash and Eyebrow Tinting Course Courses with Eyelash Extension: Eyelash Extension Course Course 01: Luxury Spa Facials Course 02: Level 5 Fashion & Beauty Course 03: Diploma of Hairdressing [Note: Free PDF certificate as soon as completing the Eyelash Extension: Eyelash Extension Course] Eyelash Extension: Eyelash Extension Course Online Industry Experts Designed this Eyelash Extension: Eyelash Extension Course into 05 detailed modules. Course Curriculum of Level 2 Eyelash and Eyebrow Tinting Course Module 01: Eyelash Extensions Module 02: Eyelash and Brow Treatments Require Client Service Module 03: Follow Health and Safety Practice in the Salon Module 04: Essential Knowledge Module 05: Eyebrow Lamination Assessment Method of Eyelash Extension Course After completing each module of the Eyelash Extension: Eyelash Extension Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Eyelash Extension Course After completing the MCQ/Assignment assessment for this Eyelash Extension: Eyelash Extension Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Eyelash Extension: Eyelash Extension Course Online Everyone is welcome to enrol in this Eyelash Extension: Eyelash Extension Course. Requirements Eyelash Extension: Eyelash Extension Course Online Students who intend to enrol in this Eyelash Extension: Eyelash Extension Course must meet the following requirements: Eyelash Extension: Good command of the English language Eyelash Extension: Must be vivacious and self-driven Eyelash Extension: Basic computer knowledge Eyelash Extension: A minimum of 16 years of age is required Career path Eyelash Extension: Eyelash Extension Course Online With the help of this Eyelash Extension: Eyelash Extension Course, you may now enter the relevant job market and pursue careers like those of an: Eyelash technician Salon receptionist Salon assistant. Certificates Certificate of completion Digital certificate - Included

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Do you dream of transforming unforgettable occasions into reality? The UK events industry is booming, expected to reach a staggering £70 billion by 2025! If you have an eye for detail, a knack for organisation, and a love of bringing people together, then a career in event planning could be your perfect match. But where do you begin? This comprehensive Event Planner program equips you with the skills and knowledge to plan and execute exceptional events of all kinds, from weddings and social gatherings to corporate conferences and children's parties. You'll master essential skills like marketing, project management, and client communication. Specialised courses cover in-demand areas like wedding planning, party planning, and social event coordination. Additionally, you'll gain valuable insights into hospitality, catering, and compliance, ensuring you're prepared for any situation. With a single payment, you will gain access to Event Planner course, including 10 premium courses, a QLS Endorsed Hardcopy certificate (for the title course) and 11 PDF certificates for Absolutely free. This Event Planner Bundle Package includes: Main Course: Diploma in Event Planner at QLS Level 5 10 Additional CPDQS Accredited Premium Courses - Course 01: Event Planning Course 02: Kids Party Planner Certificate Course 03: Party and Event Planning Course 04: Wedding Planner Course 05: Social Events Planning Diploma Course 06: Catering Management Course 07: Hotel Concierge Certification Course 08: Restaurant Management Course 09: Receptionist Diploma Course 10: Hospitality Compliance Management Course Elevate your skills and open doors to exciting opportunities in the event industry. Enrol today and become a sought-after event planner! Learning Outcomes of Event Planner Bundle Master advanced event management principles and industry best practices. Develop expertise in planning diverse events, from parties to weddings. Acquire skills in creating enchanting experiences for children's events. Understand catering management and menu planning for exceptional dining experiences. Explore hotel concierge services and restaurant management for seamless hospitality. Gain knowledge of hospitality compliance standards for professional event execution. Why Choose Us? Get a Free QLS Endorsed Certificate upon completion of Event Planner course Get a free student ID card with Event Planner Training program (£10 postal charge will be applicable for international delivery) The Event Planner course is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Event Planner course materials The Event Planner course comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Main Course: Diploma in Event Planner at QLS Level 5 Module 01: Introduction To Event Management Module 02: Role Of An Event Planner Module 03: Event Classification Module 04: Events And Clients Module 05: Steps To Plan An Event Module 06: Invitation To The Event Module 07: Event Marketing Module 08: Catering At Events Module 09: Event Decorations Module 10: Cleaning And Waste Disposal Module 11: Event Security Module 12: Developing An Event Planning Business Course 01: Event Planning Module 01: Introduction To Event Management Module 02: Role Of An Event Planner Module 03: Event Classification Module 04: Events And Clients Module 05: Steps To Plan An Event Module 06: Invitation To The Event Module 07: Event Marketing Module 08: Catering At Events Module 09: Event Decorations Module 10: Cleaning And Waste Disposal Module 11: Event Security Module 12: Developing An Event Planning Business Course 02: Kids Party Planner Certificate Module 01: Planning a Kids' Party Module 02: Improvement Module 03: Types of Kids' Parties Module 04: Management Review Meetings Module 05: Choosing a Theme Module 06: Planning the Entertainment Module 07: Focusing on Catering Module 08: Making the Day Memorable =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your QLS Endorsed Certificates and CPD Accredited Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £119) CPD 255 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring planners Event coordinators Venue managers Party planners Hospitality professionals Business owners Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Event planner Wedding planner Conference organizer Party planner Venue manager Entrepreneur Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Diploma in Event Planner at QLS Level 5 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Description: Customer service and the success of a company are interdependent. By offering excellent customer service, you can retain customers and grow your business. The Customer Care Training course combines all the essential knowledge in detail to enable you to become progressing in the competitive and dynamic customer care field. You will introduce to the most-needed skills to master the position as a customer care assistant or receptionist. Explore the necessity of having a customer service standards which indirectly reflects your brand's values. This course provides an excellent base for high-quality customer care to stay ahead in the robust and competitive job market, Upon successful completion of the course, you'll be able to handle issues for customers and do your best to ensure they are satisfied. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Care Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Care Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Overview Customer Care Promo FREE 00:02:00 Introductory video 00:01:00 Lesson Two: Experiencing Customer Care Exploring Our Own Experiences of Being Customers 00:01:00 Exploring Our Own Experiences Part Two 00:05:00 Lesson Three: Meet and Greet Meet and Greet 00:03:00 Lesson Four: Equality and Diversity Equality and Diversity 00:07:00 Lesson Five: Telephone Skills Developing Your Telephone Skills 00:12:00 Lesson Six: Hints and Tips Hints and Tips for Best Practice 00:18:00 Lesson Seven: Complaints Dealing with Complaints 00:11:00 Lesson Eight: Conclusion Conclusion 00:02:00 Assessment Assignment - Customer Care Training 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Hotel Management : Hotel Management Online Training This comprehensive Hotel Management course has been designed to provide you with a thorough understanding of the hospitality industry and equip you with the skills needed to manage and operate a successful hotel. This Hotel Management course will help you to learn about the different departments of hotel management, including reception, housekeeping, hiring and training in hotel management, catering system, marketing and advertising, and hospitality quality assurance systems. With this Hotel Management course, you will also gain an understanding of revenue management, customer service, and the importance of maintaining a positive reputation. Learning Outcomes By the end of the Hotel Management: Hotel Management course, learners will be able to: Basic knowledge of Hotel Management Responsibilities of a receptionist How to hire staff and train them Responsibilities of a housekeeper Impact of the hotel industry in the tourism sector Marketing techniques for hotels Several types of menu and catering systems The effect of electronic service on hospitality management Through a series of interactive modules of this Hotel Management course, you will learn how to effectively manage staff, handle customer complaints, and develop marketing strategies that attract new business. You will also gain valuable insights into industry trends and emerging technologies that are transforming the way hotels operate. At the end of the Hotel Management course, you will have the knowledge and skills needed to succeed in a variety of roles within the hospitality industry, from hotel management to event planning to tourism and travel. Enrol in this Hotel Management course now and start your journey towards a rewarding career in Hotel Management! Main Course: Hotel Management Free Courses: Course 01: Level 5 Hospitality Management Course 02: Level 5 Diploma in Travel & Tourism [ Note: Free PDF certificate as soon as completing the Hotel Management : Hotel Management course] Hotel Management: Hotel Management Training Industry Experts Designed this Hotel Management course into 11 detailed modules. Assessment Method of Hotel Management : Hotel Management After completing each module of the Hotel Management: Hotel Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Hotel Management After completing the MCQ/Assignment assessment for this Hotel Management: Hotel Management course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Hotel Management : Hotel Management Online Training The online Hotel Management: Hotel Management course is intended for students who want to pursue professions in hotel management. A hotel management course is particularly beneficial for learners who currently have a position in the hotel business and wish to advance their career in hotel management. This Hotel Management: Hotel Management course suits students, recent grads, and job seekers. The course is also appropriate for anybody interested in hotel management and those who are already working in this industry and want to improve their knowledge and skills. Requirements Hotel Management: Hotel Management There are no specific requirements for this diploma in Hotel Management: Hotel Management course because it does not require any advanced knowledge or skills. Career path Hotel Management : Hotel Management Online Training

Are you ready to take your career to the next level? Our Diploma on Legal Secretary and Office Skills is designed to equip you with the comprehensive knowledge and practical skills needed to excel in the dynamic legal field. This program is perfect for those seeking a rewarding career as a legal secretary or paralegal, providing you with the expertise to support legal professionals effectively. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access The Diploma on Legal Secretary and Office Skills provides learners with comprehensive training to excel in a legal office environment. Students will learn about the various roles and responsibilities within a legal workplace, focusing on ethical conduct and professional behavior. The course covers essential skills such as customer service, telephone handling, and managing meetings, ensuring students can efficiently support legal professionals. Learners will also gain proficiency in data management, record-keeping, proofreading, and editing legal documents. Additionally, the course includes training in professional writing, understanding English law and legal systems, and specific areas of law such as family law, contract law, property law, and wills and probate. By the end of the course, students will be well-equipped with the necessary knowledge and practical skills to perform effectively as legal secretaries. Course Curriculum Module 01: Introduction to Legal Secretary Module 02: The Legal Workplace and Professionals Module 03: Professional Conduct and Ethics of Paralegals Module 04: Customer Service and Telephone Handling Skills Module 05: Meeting Management & Minute Taking Module 06: Data Management and Record-Keeping Module 07: Document Proofreading and Editing Module 08: Professional Writing and Documents Module 09: English Law & Legal Systems Module 10: Family Law and Insurance Practice Module 11: Law of Contract & Law of Tort Module 12: Property Law & Conveyancing Practice Module 13: Wills, Probate, Estate Law Module 14: Other Essential Skills for Secretarial Role Learning Outcomes: Understand the role and duties of a legal secretary. Navigate the legal workplace and engage with professionals. Adhere to paralegal professional conduct and ethics standards. Deliver excellent customer service and manage telephone communications. Efficiently organise meetings and accurately take minutes. Manage data and maintain precise records. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring legal secretaries and administrative staff. Individuals seeking a career in law. Office staff needing legal office skills. Professionals transitioning to legal environments. Students interested in legal administrative roles. Career path Legal Secretary Paralegal Assistant Office Administrator in a legal setting Legal Receptionist Document Management Clerk Conveyancing Assistant Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! Office administration is a vital component of any business, and having the right skills and training can make a significant difference to your career prospects. Our Office Admin Skill Training course bundle is designed to provide you with the knowledge and expertise required to excel in this field. The first course in the bundle is QLS-endorsed, and you will receive a QLS hardcopy certificate for free with it. This certificate demonstrates to employers that you have undertaken a course that meets the highest standards of quality, and it can enhance your chances of securing employment. The remaining ten courses in the bundle are CPD-QS accredited, ensuring that they are relevant and up-to-date with the latest developments in the field. With this training, you will learn how to manage meetings, develop organisational skills, improve your communication, and much more. These courses will help you to enhance your existing skills, gain new ones, and boost your career prospects. If you are looking to increase your job demand and learn valuable skills that are highly sought-after by employers, then this course bundle is the perfect choice for you. With the Office Admin Skill Training course, you will learn how to perform essential office tasks with ease, develop your leadership skills, and improve your negotiation abilities. This Office Admin Skill Training Bundle Package includes: Course 01: Advanced Diploma in Office Admin and Reception Skills at QLS Level 7 10 Premium Additional CPD QS Accredited Courses - Course 01: Executive and Personal Assistant Training Course Course 02: Minute Taking Course 03: Diploma in Meeting Management Course 04: Strategic Planning Process Course 05: Organisational Skills Course for Administrator Course 06: Leadership Skills Course Course 07: Negotiation Skills Certificate Course 08: Document Control Course 09: GDPR Training Course 10: Communication Skills Masterclass Why Prefer This Office Admin Skill Training Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Office Admin Skill Training bundle courses, you will be able to learn: Develop organisational skills that will enable you to manage your workload effectively Improve your communication skills to enhance your ability to work with colleagues and clients Learn how to manage meetings and take minutes efficiently Develop your leadership skills to become a more effective manager Understand the strategic planning process and how to use it to achieve your goals Gain an understanding of GDPR regulations and how to implement them in your workplace Learn negotiation skills that will enable you to achieve better outcomes in business discussions ***Curriculum breakdown of Office Admin and Reception Skills*** Module 01: Introduction to Reception and Receptionist Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Mail Services and Shipping Module 05: Travel Arrangements Module 06: Organising Meeting and Conferences Module 07: Time Management Module 08: Record Keeping and Filing Systems Module 09: Business Writing Skills Module 10 :Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning and Scheduling Module 14: Invoicing/Petty Cash Module 15: Business Environment Module 16: Advanced MS Excel How is the Office Admin Skill Training Bundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 280 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Office Admin Skill Training course is ideal for anyone who is looking to improve their skills in office administration, or who is seeking to enter this field. Here are some examples of people who could benefit from this course: Individuals looking to enhance their job prospects in office administration People who are new to the field and wish to learn essential skills Business owners who want to develop their administrative skills Anyone who wants to gain a better understanding of office administration best practices Those seeking to upskill in a related profession Career path This bundle will give you an edge in various professions, such as: Office Administrator: £21,000 - £25,000 per year Personal Assistant: £22,000 - £35,000 per year Meeting Planner: £28,000 - £40,000 per year HR Coordinator: £22,000 - £30,000 per year Enrol in the Office Admin Skill Training course bundle today and take the first step towards advancing your career in this exciting field! Certificates Advanced Diploma in Office Admin and Reception Skills at QLS Level 7 Hard copy certificate - Included CPD QS Accredited Certificate Digital certificate - Included Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location.