The MOST DEMANDED PATHWAY are WAITING for YOU Service Helpdesk & Technical Support course is for those who want to advance in this field. Throughout this course, you will learn the essential skills and gain the knowledge needed to become well versed in Service Helpdesk & Technical Support. Our course starts with the basics of Service Helpdesk & Technical Support and gradually progresses towards advanced topics. Therefore, each lesson of this Service Helpdesk & Technical Support is intuitive and easy to understand. Service Helpdesk & Technical Support Learning Outcomes: Learn how to manage voicemails and interoffice calls. There are several phone etiquette rules you should review. How to get better at making business calls. Relationship-building techniques over the phone. How to deal with a stiff collar and active listening. Editing internal business transactions. Using the phone to troubleshoot, putting record-keeping and file processes in place. Learn about communication and organisational skills. How to create timetables and plans that work. Along with the Service Helpdesk & Technical Support course, you also get: Lifetime Access Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials 100% Learning Satisfaction Guarantee Curriculum Breakdown of the Course:- Managing Interoffice Calls and Voicemail Aspects of Phone Etiquette Business Telephone Skills Building Rapport Over the Phone Inbound and Outbound Calls Active Listening and Managing Tough Callers Mail Services and Shipping Intra Organisation Dealings Problem-Solving over the Phone Record Keeping and Filing Systems Business Writing Skills Organisational Skills Communication Skills Customer Relationship Management Effective Planning and Scheduling Invoicing/Petty Cash Each topic has been designed to deliver more information in a shorter amount of time. This makes it simple for the learners to understand the fundamental idea and apply it to diverse situations. Certification CPD Accredited (CPD QS) Certificate Digital (PDF) & Hardcopy certificates are available CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Service Helpdesk & Technical Support course. Requirements To enrol in this Service Helpdesk & Technical Support course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Service Helpdesk & Technical Support, such as- Customer Service Call Center Operator Emergency Caretaker Office Executive Production Manager Certificates Certificate of completion Digital certificate - Included Get a CPD accredited PDF certificate for Free. Certificate of completion Hard copy certificate - Included Get a CPD accredited PDF certificate for Free. After successfully completing this Service Helpdesk & Technical Support course, you get a PDF and a hardcopy certificate for free. The delivery charge of the hardcopy certificate inside the UK is £3.99 and international students need to pay £9.99 to get their hardcopy certificate.
This course gets you started with the testing of web services and REST APIs using SoapUI features and tools. You will start with the basics and advance towards designing test frameworks for performing manual and automation testing on web services and APIs with the help of real-time projects.
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This course follows the Institute of Occupational Safety and Health's syllabus. A one-day programme, it is suitable for all people at all levels in the workplace and gives a basic introduction to the principles of environmental management. On successful completion of the course, participants will be able to: Understand the terms 'environment' and 'pollution' Understand the terms 'hazard' and 'risk' related to the environment Better appreciate environmental issues generally, and specifically in respect of their organisation Identify hazards to the environment from working practices Outline the procedures/controls necessary to prevent damage to the environment 1 What is the environment? - putting the environment in context Key environmental issues and how we contribute Definition of the environment 2 Working with the environment What is pollution? Sources, receptors and pathways Environmental consequences workshop - identifying the environmental consequences of our working practices Environmental risk assessment Effective control mechanisms 3 Protecting the environment - Environmental Management Systems What is an Environmental Management System (EMS)? What are the benefits of having an EMS? EMS structure and models Identifying what elements of EMS your company has and how they work Roles and responsibilities 4 Choice of module Option 1: Organisation-specific moduleThis module can be used to introduce environmental concepts that are specific to your activities and operations, and will be compiled through discussion with your organisation Option 2: Environmental best practiceIf no organisation-specific module is required, or if participants from a number of organisations attend, generic operational environmental best practices can be covered instead. Areas covered include waste management, fuel storage and use, hazardous materials, emissions to air and water and environmental incidents
With our Certified Sports Nutrition Coach (NASM-CSNC) course, you’ll learn how to develop personalized nutritional recommendations to optimize performance and recovery for fitness clients and athletes. Gain an edge on your competition by learning the latest sports nutrition principles to support healthy performance. You’ll help your clients improve their results and transform their training through nutrition. Are you ready to help fitness clients and athletes reach their full potential through nutrition? Sign up to become a Certified Sports Nutrition Coach today!
Overview In order to build a thriving career in the food industry, understanding food hygiene and safety is a must. Without proper training, you can end up putting your client's health at risk. So before you start your journey in this growing industry, learn the fundamentals of food hygiene and safety with our hazard control measures Level 1 Food Hygiene and Safety course. In this comprehensive course, you will learn the ABCs of food hygiene and safety. Through the informative modules, you will learn about food hygiene legislation and foodborne illnesses. Then the course will help you understand the various hazards related to food safety. After that, you will learn about the essentials of hazard control measures. The course also aims to show you how to maintain personal hygiene and keep the food preparation area clean. So enrol today, start learning valuable skills, and add a certificate of achievement to your resume! Learning Outcomes Learn about food hygiene legislation and foodborne illnesses Educate yourself on different types of food safety hazards Understand the hazard control measures and refrigeration process Know how to maintain personal hygiene as a food handler Grasp the basic principles of cleaning and disinfecting the cooking area Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos and materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. Who Should Take this Level 1 Food Hygiene and Safety Course? Whether you're an existing practitioner or an aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge. Are There Any Entry Requirements? This Level 1 Food Hygiene and Safety course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Level 1 Food Hygiene and Safety Certification After completing and passing the Level 1 Food Hygiene and Safety course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at £39 or in PDF format at £24. Career Path This exclusive Level 1 Food Hygiene and Safety course will equip you with effective skills and abilities and help you explore career paths such as Caterer Chef Restaurant Staff Restaurant Manager Section 01: Introduction to Food Hygiene Legislation and Food-borne Illness Introduction to Food Hygiene Legislation and Food-borne Illness 00:15:00 Section 02: Types of Food Safety Hazards Types of Food Safety Hazards 00:30:00 Section 03: Hazard Control Measures and Refrigeration Hazard Control Measures and Refrigeration 00:25:00 Section 04: Food Handlers Personal Hygiene Food Handlers Personal Hygiene 00:13:00 Section 05: Cleaning and Disinfection Cleaning and Disinfection 00:17:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Floral arranging is much more than simply putting a bunch of flowers into a vase and filling it with water. Learning the basics of floral arranging will help you put together a simple vase of flowers so that it looks elegant, professional and classy. Through this Crochet Floral Wreath out of Flowers, Leaves and Pistils you will learn the fundamentals of floral arranging, from the basic tools you will need, to how to prepare for a big event and be able to pull it off with confidence. You will learn the elements and principles of design, how to use the flowers and foliage available to you in your area, and the mechanics of arranging flowers in vases, in floral foam arrangements, and as hand-held bouquets. You will learn how to create the classic flat bouquet and hand-tied posies, as well as bouquets that are arranged in a variety of containers, such as baskets, boxes, and bags. Once you complete this course you will have the ability and confidence to create floral arrangements for all types of events, from a Mother's Day tea party to a simple and elegant wedding. What Will I Learn? make 3 kinds of flowers: Puff flower, Hibiscus flower and Irish lace rose make 2 kind of pistils: Corkscrew and Irish lace round button make an Irish lace leaf understand pattern reading - which I explain through the above projects make a Floral Wreath using the items we have just learned Requirements The basic crochet stitches such as slip knot, chain stitch, double crochet etc. You will need yarn and a crochet hook. I suggest for the easier handling to choose yarn you can work with easily, not too thin, not too thick. You will also need scissors and a darner needle Styrofoam wreath Who is the target audience? This course is designed for those, who are familiar with the basic crochet stitches and techniques. Those, who never held crochet hooks in their hand, this course might be overwhelming, therefore not recommended. Once you are familiar with the basic stitches, it is enough, from here I explain everything in detail. Let`s Prepare! Introduction FREE 00:03:00 Materials and Tools FREE 00:02:00 What Will We Crochet? FREE 00:03:00 Flowers, Pistils and Leaves Puff Flower - How to Crochet FREE 00:10:00 Puff Flower - Pattern Reading FREE 00:02:00 Hibiscus Flower - How to Crochet 00:12:00 Hibiscus Flower - Pattern Reading 00:02:00 Irish Lace Rose - How to Crochet 00:16:00 Irish Lace Rose - Pattern Reading 00:02:00 Corkscrew Spiral - How to Crochet 00:05:00 Corkscrew Spiral - Pattern Reading 00:01:00 Irish Lace Button or Pistil - How to Make 00:06:00 Irish Lace Leaf - How to Crochet 00:07:00 Irish Lace Leaf - Pattern Reading 00:02:00 Assembling the Wreath Wreath Base 00:12:00 Assembling 00:03:00 Thank you! 00:02:00 Course Certification
Are you having trouble training your dog? Do you want to be a better dog trainer? This Behavior & Training Problems (2017) course will teach you everything that you need to learn in order to train a dog professionally and will help you to master the art of raising a dog. This is a very interactive program designed to teach you about animal psychology from real-life experience. The video lectures provided by the instructor offers hands-on practical advice, not only for the owners of dogs but also for every pet owner. This intensive course will provide you with some valuable lessons for raising your puppies and how to train their behaviour for socialising with your friends and families. This course will particularly benefit dog breeders who want to understand dog behaviour and train them accordingly. The course will also help dog owners who want to understand the behaviour of their pets and teach them good habits. By taking this course, you will also be able to interpret the behaviour of most dogs and help them when they need assistance. What you'll learn Broaden your understanding of animal psychology and behaviour Learn the proper methods for training your dog Familiarise yourself with common types of dog behaviour Understand how to solve the problems of your dog Discover techniques to teach your puppy good habits at an early age Learn from interactive and engaging video lessons Who is this Course for? Behavior & Training Problems (2017) is CPD Qualification Standards. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Behavior & Training Problems (2017) is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD Qualification Standards so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Behavior & Training Problems (2017) Video 1 - Intro & Overview 00:24:00 Video 2 - Wow Moments 00:26:00 Video 3 - Putting Behaviors on Cue 00:24:00 Video 4 - Sit Solves (Almost) Everything 00:26:00 Video 5 - Quick & Easy 00:27:00 Video 6 - Setting Habits Early 00:27:00 Video 7 - Normal Natural Behaviors 00:30:00 Video 8 - Reward the Absence 00:28:00 Video 9 - The Good Stuff 00:28:00 Video 10 - Total Recall 00:29:00 Video 11 - Training for Life 00:26:00 Video 12 - The Jerk 00:18:00
Description: A successful action plan is a map to attain the desired goal. It is a life enhancement tool. Before carrying out any major work, an action plan is a must. This course will give the students the life changing lessons of how to create an appropriate action plan in any important step of their life. This is a perfect course for students to learn the important skills for creating an appropriate action plan before starting any project as having a proper action plan is a key to succeeding in anything. As with life, detours happen. When the detours and road blocks occur, be flexible, embrace them, gain more knowledge, practice the skills you have learned and move on. Enroll in this course and learn all the essentials of creating a successful action plan. Who is the course for? Professionals, students, and basically anyone who want to be expert in creating action plan Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Action Plan Creating Course will be useful and would be beneficial for every kind of occupations and careers like: Employees General Managers Management Directors Students Top Executives And Much More. Action Plan Creating Course Putting Together An Action Plan 00:30:00 Preparation For The Meeting 00:15:00 The Game Plan 00:15:00 About Visualisation 00:30:00 Using Visualisation For Goal Setting 00:30:00 Staving Off Resistance 00:15:00 Assertiveness With Self Compassion 00:30:00 Sometimes You Have To Say No 00:15:00 Specify Your Vision and Mission 00:15:00 Review and Modify 00:30:00 Wrapping Up 00:15:00 Mock Exam Mock Exam- Action Plan Creating Course 00:20:00 Final Exam Final Exam- Action Plan Creating Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00