1545 Psychotherapy courses in Cardiff delivered Online

Overview Young People and Challenging Behaviour Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Young People and Challenging Behaviour Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Introduction to Challenging Behaviour Introduction to Challenging Behaviour 00:14:00 Module 02: Impact of Behavioural Challenges on Child Development Impact of Behavioural Challenges on Child Development 00:17:00 Module 03: Biological Influences and Challenging Behaviour Biological Influences and Challenging Behaviour 00:15:00 Module 04: Managing Challenging Behaviour Managing Challenging Behaviour 00:12:00 Module 05: Responding to Challenging Behaviour Responding to Challenging Behaviour 00:12:00 Module 06: Responding to Extreme Behaviour Responding to Extreme Behaviour 00:15:00 Module 07: Behavioural Models for Managing Challenging Behaviour Behavioural Models for Managing Challenging Behaviour 00:13:00 Module 08: Implementing Schoolwide Positive Behaviour Support Implementing Schoolwide Positive Behaviour Support 00:25:00

Designed for school staff navigating the daily challenges of pupil behaviour, this CPD-accredited online course offers clear, structured guidance on how to respond calmly and safely in situations where positive handling may be required. Delivered entirely online with flexible access, this course is ideal for teachers, teaching assistants, SEN support staff, and senior leadership teams who want to develop a confident, legally informed approach to managing conflict and preventing escalation. Rather than overcomplicating things, this course focuses on what matters: understanding appropriate intervention, the legal framework, and how to protect both pupils and staff in high-pressure scenarios. With a straight-talking tone and accessible format, you’ll gain the confidence to make well-judged decisions under pressure—without needing to wade through unnecessary fluff. No travel, no awkward role play, just relevant knowledge you can absorb at your own pace—then apply with confidence in your school setting. Course Curriculum: Module 01: Introduction to Positive Handling in School Module 02: A Serious Business Module 03: The Aggression Curve Module 04: Trauma and Disability Management Module 05: The SCARF Model Module 06: Government Advice and Guidance Module 07: Making Decisions: Duty of Care Module 08: The Law Module 09: Physical Intervention and Restraint Module 10: Screening, Searching and Confiscation Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Positive Handling in Schools - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards Who is this course for? The Positive Handling in Schools - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Positive Handling in Schools - CPD Accredited training.

The Legal Advisor Training - CPD Accredited Course is designed for individuals aiming to strengthen their understanding of legal principles and enhance their advisory capabilities. Whether you're an aspiring legal professional or someone looking to refine your expertise, this course provides essential insights into the legal landscape, tailored to meet current industry needs. It offers a structured, online learning experience that ensures you gain a deep understanding of key legal concepts and frameworks. Throughout this course, you will engage with a range of topics that address both fundamental and advanced legal issues, all while maintaining a focus on real-world application. The CPD accreditation guarantees that the course meets rigorous standards, ensuring that your learning remains relevant and up-to-date. With expert-led modules, you’ll develop a clearer perspective on legal advice delivery, enhancing your ability to make informed, sound decisions in any advisory capacity. Course Curriculum: Module 01: Legal Advice and Advisor Module 02: Legal Terminology Module 03: Law and Legal System Module 04: Property Law Module 05: Wills, Probate, Estate Law Module 06: Contract & Business Law Module 07: Family Law Module 08: Criminal and Tort Law Module 09: Human Rights Module 10: Organising Work in MS Word Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Legal Advisor Training - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Legal Advisor Training - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Legal Advisor Training - CPD Accredited training.

Become skilled in teaching and learn what it takes to become a successful teacher in the UK. Find out all about School Administrator Training - CPD Accredited and prepare for a rewarding career in teaching. Comprised of 11 modules, this course will teach you: Demonstrate in-depth knowledge of the role and responsibilities of a School Administrator Identify the different types of schools in the UK and stages of child development Develop the school curriculum and find strategies to develop schools and teachers Monitor the school's admission, attendance, dropout and transfer Safeguard the safety & welfare of students in compliance with The Children Act 1989 Understand the different behavioural issues and problems of students, such as bullying and drug taking Maintain toilet and washing facilities, water supplies and outdoor spaces Provide SEN learning support to children with autism, ADHD and dyslexia Show excellent time management, organising and problem-solving skills Ensure a safe and productive school environment for staff and pupils After completing the course, you will be confident in your skills to nail any interview in this field, and the certification will allow you to get noticed by employers. Yeah, that's right, there's a CPD certification available for free after you complete this course! The exams and assessments are also free, so you can focus more on studying the course and less on paying for stuff. This course is a value for money and the 1000 reviews that Training Express already has act as a testament to how good we are at training people. Our courses are designed and developed by teams of people who give their best effort to ensure you get the best learning experience possible for such a low price. Enrol now and learn without worries. Train with Training Express and prepare for a career in Teaching in the UK. Course Curriculum: Module-1: Introduction to School Administration Module-2: Types of Schools in the UK Module-3: Workplace Development Module-4: Creating and Maintaining a School Culture Module-5: Educational Administration and Management Module-6: Safeguarding Students Module-7: Child Development Module-8: Serious Behavioural Issues and Problems of Students Module-9: Managing School Premises Module-10: Safety and Maintenance As an Administrator Module-11: Self-Management and Dealing with Stress Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Disclaimer: The CPD approved course is owned by E-Learning Solutions Ltd and is distributed under license. Accredited Certificate After successfully completing this School Administrator Training - CPD Accredited course, you will qualify for the CPD Certification Service (CPD UK) certified certificate from Training Express. Why Choose The CPD Certification Service Accredited Course? With 25 years of experience in the Continuous Professional Development sector, CPD Certification Service (CPD UK) is the leading CPD accreditation organisation in the UK, working across all industry sectors. The CPD Certification Service provides recognised independent CPD accreditation compatible with global CPD requirements. Hundreds and thousands of professionals recognise the CPD Certified symbol as the qualitative benchmark that reflects and sets the industry standards. CPD UK evaluates learning activities to the highest standards and courses are certified against the universally accepted structured checklist. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The School Administrator Training - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our School Administrator Training - CPD Accredited training.

DBT Practitioner Training Course Overview Are you looking to begin your DBT therapy career or want to develop more advanced skills in DBT therapy? Then this DBT practitioner training online course will set you up with a solid foundation to become a confident DBT practitioner and help you to develop your expertise in DBT therapy. This DBT practitioner training online course is accredited by the CPD UK & IPHM. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this DBT practitioner training online course will set you up with a solid foundation to become a confident DBT practitioner and develop more advanced skills. Gain the essential skills and knowledge you need to propel your career forward as a DBT practitioner. The DBT practitioner training online course will set you up with the appropriate skills and experience needed for the job and is ideal for both beginners and those currently working as a DBT practitioner. This comprehensive DBT practitioner training online course is the perfect way to kickstart your career in the field of DBT therapy. This DBT practitioner training online course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. If you're interested in working as a DBT practitioner or want to learn more skills on DBT therapy but unsure of where to start, then this DBT practitioner training online course will set you up with a solid foundation to become a confident DBT practitioner and develop more advanced skills. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This DBT practitioner training online course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Who should take this course? This comprehensive DBT practitioner training online course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of DBT therapy. Entry Requirement There are no academic entry requirements for this DBT practitioner training online course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Career path This DBT practitioner training online course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. You will also be able to add your new skills to your CV, enhance your career and become more competitive in your chosen industry. Course Curriculum Introduction Course Overview Introduction to Dialectical Behavior Therapy (DBT) How Does DBT Work. DBT Strategies and Skills DBT Strategies Mindfulness Skills Distress Tolerance Skills Emotion Regulation Skills Interpersonal Effectiveness Skills DBT Application Multistage Approach of DBT Prioritizing Treatment Targets Behavioral Analysis DBT in Different Conditions DBT in the Treatment of Borderline Personality Disorder (BPD) DBT in the Treatment of Depression DBT in the Treatment of Anxiety and Obsessive-Compulsive Disorder (OCD) DBT in the Treatment of Eating Disorders DBT in the Treatment of Substance Dependence DBT in the Treatment of Suicidal and Self-Destructive Behaviours Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Overview Develop the ability to help hard-working people get the most out of their pension with our Pension Consultant Training course. This course is for aspiring professionals who wish to assist others in securing their pensions. Thus, it will cover the essentials of the UK pension system. In this course, you will get a clear understanding of the laws and regulations of pensions in the UK. this course will provide you with detailed lessons on pension scheme assessment, pension transfers and consolidation. Furthermore, you will know how to increase the benefits of pensions. In addition, you will get the chance to enhance your knowledge of compliance and regulation framework. At the end of the course, you will receive a CPD- CPD-accredited certificate of achievement. This certificate will help you build your credibility in this area. Enrol now! Course Preview Learning Outcomes Recognise the pension laws and regulations in the UK Understand the essentials of pension scheme assessment Learn about pension transfers and consolidation Grasp the strategies for maximising the pension benefits Know the basics of compliance and regulatory framework Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Pension scheme assessment Pension transfers Who Should Take this Pension Consultant Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Pension Consultant Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Pension Consultant Training Certification After completing and passing the Pension Consultant Training successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Pension Consultant Training will equip you with effective skills and abilities and help you explore career paths such as  Pension Consultant Retirement Planning Advisor Pension Scheme Administrator HR Executive Module 01: Introduction to Pension Consulting Introduction to Pension Consulting 00:24:00 Module 02: Retirement Planning and Pension Scheme Assessment Retirement Planning and Pension Scheme Assessment 00:16:00 Module 03: Pension Scheme Selection and Implementation Pension Scheme Selection and Implementation 00:18:00 Module 04: Pension Transfers and Consolidation Pension Transfers and Consolidation 00:17:00 Module 05: Pension Investment Strategies Pension Investment Strategies 00:17:00 Module 06: Maximising Pension Benefits Maximising Pension Benefits 00:16:00 Module 07: Compliance And Regulatory Framework Compliance And Regulatory Framework 00:17:00 Module 08: Communication and Client Relationship Management Communication and Client Relationship Management 00:15:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Unruly behaviour from a student can have a serious impact on the learning and well-being of others. This kind of attitude and action should be taken seriously and handled properly. Learn how you can manage disobedient pupils with a positive approach with our exclusive Positive Handling in Schools Training course.  Through this informative course you will get an overall understanding of positive handling. The course will show you the strategies to handle volatile situations on the school premises. You will gain an in-depth understanding of the aggressive curve, the SCARF Model and trauma and disability management. In addition, the course will educate you on physical intervention, searching and confiscation. Upon successful completion of this course, you will receive a certificate of achievement. This certificate will help you prove your expertise in this area. So, join now and start working on your skills! Course Preview Learning Outcomes Develop the ability to handle a sensitive situation relating to a young person or children. Enhance your understanding of the aggressive curve Understand the principles of the SCARF Model Build your expertise in physical intervention and restraint Grasp the procedure for searching and confiscation Learn about the government advice and guidance Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Aggression management Handling unruly attitude Who Should Take This Positive Handling in Schools Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Positive Handling in Schools Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Positive Handling in Schools Training Certification After completing and passing the Positive Handling in Schools Training successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Positive Handling in Schools Training will equip you with effective skills and abilities and help you explore career paths such as  Teacher School Administrator Principal Module 01: Introduction to Positive Handling in School Introduction to Positive Handling 00:23:00 Module 02: A Serious Business A Serious Business 00:27:00 Module 03: The Aggression Curve The Aggression Curve 00:21:00 Module 04: Trauma and Disability Management Trauma and Disability Management 00:25:00 Module 05: The SCARF Model The SCARF Model 00:28:00 Module 06: Government Advice and Guidance Government Advice and Guidance 00:23:00 Module 07: Making Decisions: Duty of Care Making Decisions Duty of Care 00:25:00 Module 08: The Law The Law 00:22:00 Module 09: Physical Intervention and Restraint Physical Intervention and Restraint 00:22:00 Module 10: Screening, Searching and Confiscation Screening, Searching and Confiscation 00:23:00 Assignment Assignment - Positive Handling in Schools 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

🌈 Unlock the Power of Color with Our French Chromotherapy Certification Course! 🌟   Module 1: Application of Color Therapy 🎨 Dive into the captivating world of color therapy with our comprehensive Module 1. This foundational segment will equip you with the knowledge and skills needed to harness the therapeutic potential of colors. Whether you're a wellness enthusiast or a professional looking to enhance your practice, this module is designed to cater to all levels of expertise. What's Inside: ✨ Understanding the Psychology of Colors: Explore the profound impact that different colors have on human emotions, moods, and overall well-being. ✨ Practical Applications: Learn how to integrate color therapy into various aspects of life, from personal wellness routines to professional practices. ✨ Color Selection Techniques: Master the art of choosing the right colors for specific situations, promoting balance and harmony in your surroundings. ✨ Case Studies and Real-Life Applications: Gain insights into real-world scenarios where color therapy has made a significant difference. Module 2: Fundamentals of Color Therapy 📘 Building on the knowledge acquired in Module 1, Module 2 delves deeper into the fundamentals of color therapy, providing a solid foundation for your journey towards becoming a certified Chromotherapist.   What's Covered: ✨ Color Wheel Mastery: Explore the intricacies of the color wheel and understand how different hues interact to create therapeutic effects. ✨ Energetic Properties of Colors: Uncover the energetic qualities associated with each color and their impact on the body's energy centers. ✨ Chromotherapy Techniques: Acquire hands-on experience with various color therapy techniques, including visualizations, meditations, and practical applications. ✨ Creating Customized Color Plans: Learn how to tailor color therapy interventions based on individual needs, considering factors such as personality, health conditions, and environments.   Why Choose Our French Chromotherapy Certification Course? 🌟 Internationally Recognized Certification: Earn a certification that is globally acknowledged, opening doors to new opportunities in the wellness and therapeutic fields. 🌟 Expert Guidance: Benefit from the expertise of seasoned professionals who will guide you through every module, ensuring a rich and immersive learning experience. 🌟 Flexible Learning: Access course materials at your own pace, allowing you to balance your studies with other commitments. 🌟 Interactive Community: Join a vibrant community of like-minded individuals, fostering collaboration and support throughout your learning journey.   Don't miss the chance to embark on a transformative journey with our French Chromotherapy Certification Course. Enroll today and become a certified Chromotherapist, bringing the healing power of colors to yourself and those around you! 🚀   Course Curriculum Application of Color Therapy Color Therapy- Programme Overview 00:00 Color Therapy- Basics Of Light And Colour 00:00 Fundamentals of Color Therapy Color Therapy- Foundations Of Colour Therapy 00:00 Colour Therapy_ Methods of Application 00:00 Violet Color Therapy 00:00 INDIGO Color Therapy 00:00 BLUE Color Therapy 00:00 GREEN Color Therapy 00:00 Yellow Color Therapy 00:00 Orange Color Therapy 00:00 Red Color Therapy 00:00 Pink Color Therapy 00:00 Brown Color Therapy 00:00 Gray Color Therapy 00:00 White Color Therapy 00:00 Black Color Therapy 00:00

1 in 4 people in the UK suffer from some type of mental health disorder each year. Depression is the most common mental health illness along with anxiety, and its symptoms can vary greatly. In the Fundamentals in Depression course, you will learn all about depression and its impact on mental health, as well as deepen your knowledge of the science behind depression. Through this course, you will also gain a greater understanding of the different types of neurotransmitter disorders, and how depression affects gut health. It will show you how the mind and body work together and impact each other, to help you keep the mind and body in balance. If you suffer from depression, are a psychology student, or are looking to kickstart a career in counselling, then this course is perfect for you. This best selling Fundamentals in Depression has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Fundamentals in Depression is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Fundamentals in Depression is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Fundamentals in Depression is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Fundamentals in Depression, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Fundamentals in Depression will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Fundamentals in Depression to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Call Centre Training is a comprehensive course designed to provide you with the skills and knowledge to thrive in a customer-centric environment. The course explores the fundamentals of call centre operations and the nuances of the agent-customer relationship. It offers in-depth insights into telephone etiquette, effective communication strategies and negotiation techniques. Call Centre Training also covers the management of difficult customers and introduces key performance indicators essential for benchmarking performance. With a unique blend of theoretical knowledge, this course sets the stage for you to excel in the dynamic world of call centres.