63504 Courses

Course Overview The adaptive communication course provides individuals with the ability to modify their communication style within volatile or ambiguous situations in order to effectively convey complex information and ideas. This involves understanding the perception and context of the audience and adapting language, tone, and delivery to drive evolving business outcomes. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Empathise with the perspectives and objectives of your audience -Apply active listening techniques -Adjust tone and language to suit the communication preference of your audience -Use assertive communication methods to deliver for impact Format F2F or Virtual Delivery Mode Closed Cohort Duration 4 Hrs Target Audience Business professionals, leaders & executives looking to effectively communicate in highly volatile or ambiguous environments.

Course Overview The adaptive leadership course focuses on helping leaders within organisations to navigate complex and uncertain situations, often involving significant change, by effectively applying and mobilising the disciplines, competencies and skills within the Adaptive Organisation Framework. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Explain the current organizational challenges that require adaptability -Describe the core disciplines, competencies and skills of the adaptive organization framework -Identify the relative strengths and weaknesses of their team in terms of adaptability -Build a roadmap to uplift adaptability within a department or team Format F2F or Virtual Delivery Mode Closed Cohort Duration 4 Hrs Target Audience Leaders & executives aiming to uplift adaptability as a capability within their departments or teams.

Course Overview Business etiquette refers to the set of manners and behaviors that are accepted or required in a professional setting. This course equips learners to contribute to their organisation in a highly professional and mutually respectful manner, using effective communication methods that scaffold positive relationships and facilitate productivity. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Explain the importance of business etiquette -Demonstrate the ability to communicate professionally across all modes -Participate in and run meetings that are effective and professional -Consider multi-cultural and other aspects of diversity during communication Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience Early career business professionals, graduates or anyone aiming to behave, communicate and orient themselves appropriately in professional settings.

Course Overview This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day

Course Overview Business has become inextricably linked to and synonymous with technology, its power resulting in redefining how we work. Increasing reliance on technology translates to ever increasing productivity expectations that require us to be current and future thinking, in order to stay ahead. AI is required to turbo-charge the productivity of professionals across multiple facets, including analysis, decision-making, creativity, and communication. This one-day immersive course is designed to equip professionals in any organization with the knowledge and skills to unlock the power of AI tools and techniques, responsibly, accurately, and meaningfully. Participants will learn what AI is and what it isn't, how to use it, when to use it, and when not to, and explore some practical examples of how they can benefit from it. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Grasp fundamental AI concepts and their applications in various industries. -Use AI tools to analyze data, conduct research, and make informed decisions. -Leverage AI for creative content generation and develop innovative models and frameworks. -Enhance communication and collaboration Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience Individual contributors from any industry who are looking to leverage AI to boost their productivity. Whether you are in marketing, finance, human resources, operations, or any other field, this course will provide you with actionable insights and tools to enhance your work processes.

Course Overview This course is designed to provide participants with the skills and tools necessary to assess the potential benefits of business initiatives and projects. The course will guide participants through the process of identifying, quantifying, and communicating the value that business decisions can bring to an organisation, ensuring alignment with strategic goals and maximising return on investment (ROI). This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Explain the principles and importance of business benefits analysis. -Quantify tangible and intangible benefits associated with business initiatives. -Develop a comprehensive business benefits analysis that aligns with organisational goals. -Communicate the value of proposed initiatives to stakeholders. -Use business benefits analysis to inform decision-making and prioritise projects. Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience Business professionals responsible for assessing and maximising the value of business initiatives, such as business analysts, project managers, and strategic planners.

Course Overview This course is designed to help participants develop and refine their conflict management skills using a structured conflict management framework. Participants will learn to identify the sources of conflict, understand different conflict management styles, and apply strategies to manage and resolve conflicts constructively. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Apply a structured conflict management framework to effectively handle conflicts in the workplace. -Identify the root causes of conflict and understand different conflict management styles. -Apply communication strategies to de-escalate and resolve conflicts. -Foster a positive work environment by managing conflicts constructively. Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience This course is ideal for professionals across all levels and industries who want to enhance their ability to manage conflict effectively in the workplace.

Course Overview This course is designed to equip participants with the skills and mindset required to drive innovation and change within their organisation. The course integrates intrapreneurial thinking, innovation strategies, and the theory of change to help participants create impactful initiatives that align with organisational goals. Participants will also learn how to navigate organisational dynamics and communicate change effectively. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Explain the principles of intrapreneurship and its role in fostering innovation. -Apply innovation strategies to identify and develop new opportunities within their organisation. -Apply the theory of change to plan and implement successful initiatives. -Overcome barriers to innovation and change in the corporate environment. -Develop and pitch innovative ideas that align with organisational goals. Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience Team leaders, innovation managers and employees in R&D or product development seeking to foster innovation within their organisation.

Course Overview This course is designed to provide participants with the essential skills and strategies to deliver exceptional customer service. Through a blend of interactive sessions, practical exercises, and real-life scenarios, participants will learn how to effectively communicate, handle challenging situations, build strong customer relationships, and create memorable service experiences. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Apply effective communication techniques to enhance customer interactions. -Use problem-solving skills to handle challenging customer situations with confidence. -Build and maintain positive customer relationships to foster loyalty. -Implement strategies to create memorable customer service experiences. Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience This course is ideal for customer service representatives, team leaders and front-line staff who would like to improve and broaden their customer service skills.

Course Overview This course prepares mentees to actively engage in the mentoring process that supports their development. It provides mentees with insights into the mentoring program structure, expectations of mentors and mentees, and strategies to maximise their learning and development outcomes. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Participate fully in the mentoring program and meet the expections of mentees. -Build a strong relationship with your mentor. -Optimise the value from development-focused conversations and activities with your mentor. -Collaboratively develop action plans, and grow through their implementation. Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience Business professionals, leaders & executives who are undertaking menteeship as part of their personal and professional development.