54187 Courses in Coventry delivered Online

The misuse of these terms can lead to delays, penalties, problems with payment and more. This half day seminar will explain Incoterms® and their importance in international trade contracts.

Ten live dialogues between Prof Ernesto Spinelli and International Existential Therapists followed by an Experiential Study Group. A phenomenological approach to re-view psychopathology: We aim to explore the lived experiences of irregular perceptions of reality with an open mind. Each Saturday includes a live dialogue between Prof Ernesto Spinelli and an International Existential Therapist; a moment to share your thoughts and feelings with the teachers; and a final integration facilitated by Bárbara Godoy. This series of ten Dialogues set out to explore the multifaceted dimentions and complexities associated with Existential Therapies. It attempts to engage with various interpretations of insanity through the lens of patients' often painful, confounding, and deeply unsettling life experiences. TIMES AND DATES 2025 25 Jan. “Knots” with Prof. Ernesto Spinelli 2 Feb. “Healing” with Dr. Michael Guy Thompson 22 Mar. “Difference” with Dr. Todd DuBose 12 Apr. “Polarization” with Prof. Kirk Schneider 3 May “Character” with Prof. Robert Romanyshyn 21 Jun. “Opening” with Dr. Yaqui Martinez 19 Jul. “Meaning” with Dr. Jan Resnick 25 Oct. “Invention” with Dr. Betty Cannon 15 Nov. “Hallucination” with Prof. Simon du Plock 13 Dec. “Hysteria” with Bárbara Godoy Full course (including dialogues): £1260 (2 pm to 5 pm – UK time) Only Dialogues: £630 (2 pm to 3 pm – UK time) Venue: Online Zoom Read the full Programme here > Course Organised by:

Providing Guidance & Support for MHFAiders: giving reassurance they are not alone. Our MHFAider guidance & support forums are tailored to provide MHFAiders with the clarity they need to excel in their role. We believe it's important to offer a safe space for MHFAiders to discuss their role, while staying up to date with the latest best practices and information. Mental Health First-Aiders and Champions forum for open discussions, guidance, support, and focus topic learning with a registered Mental Health Nurse.

Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.

We're passionate about equipping churches to respond to domestic abuse. Our Domestic Abuse Awareness course will help you explore key questions around the issue of domestic abuse, like how to recognise the signs of domestic abuse, why domestic abuse happens, and how to start supporting survivors.

This will be delivered live by Tableau Visionary and 3 times Tableau Ambassador Dawn Harrington (TechTipsGirl.com) and 2 times Tableau Ambassador Steve Adams (VizDJ.com)

The qualification is designed for learners who have responsibility for promoting health choices within the workplace, or who would like to get involved in championing workplace health. This level 2 course is delivered online across two sessions, both must be attended in order to achieve the qualification. Session 1: Introduction The importance of workplace health to employers and their employees The role of a Workplace Health Champion Factors affecting physical and mental health Session 2: Recap Key behaviour change principles The need to safeguard adults as a Workplace Health Champion Key elements involved in planning and preparing for a sport of physical activity session How to measure the success of a sport or physical activity session Tutor discussion / competence of qualification.

Creating Family Friendly Museums: Afternoon Cuppa Session (Wales) Monday 7 July, 2-3pm Join us for an informal virtual briefing and Q&A session to help you think about low and no cost changes you could make to enhance your museum’s family provision using the Kids in Museums Manifesto. The Kids in Museums Manifesto is a set of simple guidelines for museums, heritage sites and cultural organisations, which we update every two years. In late 2024, we consulted hundreds of children, young people and families about what makes a heritage site a great place to visit, using their responses to shape a new version of the Manifesto. In this session, we will introduce the new version, along with low and no cost changes you could make to improve your museum for a family audience. You can also find out about the Kids in Museums Manifesto Self-Assessment Tool, which can support you to do a light touch self-audit of how well your museum or heritage site meets the Kids in Museums Manifesto. The Kids in Museums Manifesto Self-Assessment Tool is particularly aimed those with limited budgets. In this session, we will: Provide a range of practical ideas to inspire your family friendly provision. Share how your organisation can use the Kids in Museums Manifesto Self-Assessment Tool to improve your family offer. Hear a case study from Ruthin Gaol about the changes they made to their family offer following a Kids in Museums Family Friendly Museum Audit. Please bring along your own cuppa and snacks! Take a look at the full schedule. This event will be delivered virtually over one hour. This session will be delivered in English with bilingual slides, with the option to provide a Welsh language interpreter. The Kids in Museums Manifesto and self-assessment tool are also available in Welsh. Generously supported by the Welsh Government. Who should attend? This training is aimed at staff and volunteers who work in museums, art galleries and heritage sites who are interested in making their organisations more family friendly. This training webinar is for staff and volunteers from Welsh museums only. Creu Amgueddfeydd sy’n Croesawu Teuluoedd: Sesiwn Paned Prynhawn (Cymru) Dydd Llun 7 Gorffennaf, 2-3pm Ymunwch â ni ar gyfer sesiwn briffio a holi ac ateb anffurfiol ar-lein i’ch helpu i ystyried sut y gallech chi wneud newidiadau am ddim, neu am gost isel, i wella darpariaeth eich amgueddfa i deuluoedd gan ddefnyddio Maniffesto Kids in Museums. Mae Maniffesto Kids in Museums yn gyfres o ganllawiau syml i amgueddfeydd, safleoedd treftadaeth a sefydliadau diwylliannol, yr ydym yn ei ddiweddaru bob dwy flynedd. Tua diwedd 2024, aethom ati i holi cannoedd o blant, pobl ifanc a theuluoedd am yr hyn sy’n gwneud safle treftadaeth yn lle da i ymweld ag o. Yna aethom ati i ddefnyddio eu hatebion i siapio fersiwn newydd o’r Maniffesto. Yn y sesiwn hon, byddwn yn cyflwyno’r fersiwn newydd hwn, ac yn awgrymu newidiadau cost isel, neu am ddim, y gallech eu gwneud i wella eich amgueddfa i deuluoedd sy’n ymweld. Gallwch hefyd ddysgu am Offeryn Hunanasesu Maniffesto Kids in Museums, sy’n gallu eich cefnogi chi i wneud hunan-archwiliad ysgafn o’r graddau y mae eich amgueddfa neu safle treftadaeth yn cyfateb â Maniffesto Kids in Museums. Mae Offeryn Hunanasesu Maniffesto Kids in Museums wedi’i anelu’n arbennig at safleoedd sydd â chyllidebau cyfyngedig. Yn y sesiwn hon, byddwn yn: Cynnig amrywiaeth o syniadau ymarferol i ysbrydoli eich darpariaeth sy’n addas i deuluoedd. Rhannu sut y gall eich sefydliad ddefnyddio Offeryn Hunanasesu Kids in Museums i wella eich cynnig i deuluoedd. Clywed astudiaeth achos o Garchar Rhuthun am y newidiadau a wnaethant i’w cynnig i deuluoedd yn dilyn Archwiliad Amgueddfeydd sy’n Croesawu Teuluoedd gan Kids in Museums. Dewch â’ch paned a’ch byrbryd eich hun! Gwelwch yr amserlen lawn. Bydd y sesiwn hon yn para awr ac yn cael ei darparu ar-lein. Bydd yn cael ei chyflwyno drwy gyfrwng y Saesneg gyda sleidiau dwyieithog, a’r opsiwn i gael cyfieithydd Cymraeg. Mae Maniffesto Kids in Museums a’r pecyn hunanasesu ar gael yn Gymraeg hefyd. Gyda chefnogaeth hael gan Lywodraeth Cymru. Pwy ddylai fynychu? Mae’r hyfforddiant hwn wedi’i fwriadu ar gyfer staff a gwirfoddolwyr sy’n gweithio mewn amgueddfeydd, orielau celf a safleoedd treftadaeth sydd â diddordeb mewn gwneud eu sefydliadau’n fwy croesawgar i deuluoedd. Mae’r gweminar hyfforddi hwn i staff a gwirfoddolwyr mewn amgueddfeydd yng Nghymru yn unig.  

Managing people and teams is consistently the biggest challenge raised by new managers (and even many experienced managers). This short 3-hour course is aimed at introducing new and existing supervisors and managers to key supervisory skills, allowing them to develop their competence as supervisors. The course covers: Understanding your role as a supervisor SRA obligations and competence expectations Setting expectations and effective delegation Monitoring progress and quality Managing performance in difficult situations Top tips for impactful feedback By the end of this course participants will have had an opportunity to consider their current skills; develop new skills; and think about further development needs. Target Audience This online course is aimed at managers, team leaders and other supervisors. Please note that this course does NOT meet the LAA requirements as a Supervisor Course. If you need a Legal Aid Supervisor course, then please check out our 6 hour 30 minutes Supervision & Managing Performance Course. Resources Course notes will be provided to all delegates which may be useful for ongoing reference or cascade training. Please note a recording of the course will not be made available. Speaker Matthew Howgate, Consultant, DG Legal Matt is a non-practising solicitor who has considerable experience in regulatory issues and advising on complex issues of compliance and ethics. He is also an expert in data protection, UK GDPR and on the civil legal aid scheme. Matthew is a lead trainer on and co-developed the LAPG Certificate in Practice Management (a training programme for legal managers and law firm owners) as well as regularly providing training on legal aid Supervision, costs maximisation, data protection and security and on general SRA compliance.

This workshop offers new assessors skills and strategies to conduct effective professional discussions with learners. These discussions are not only essential for accurate assessment but also contribute to a more engaging and enriching learning experience for the students. This 2.5 hour workshop is aimed at those new to assessment, or who want to improve their skills in having professional discussions with their learners. This workshop will enable you to: Know when to use professional discussions with learners Plan for professional discussions with learners Prepare learners for taking part in professional discussions Use appropriate questioning techniques to use in professional discussions Record and reference professional discussions