3392 Project Management courses in Wednesfield delivered Online

Manage Expectations Before They Manage You! Manage Expectations Before They Manage You! The first rule of managing expectations is to know what they are. Since many expectations are unvoiced (and sometimes not even known by those with the expectations!) the project manager may find that the otherwise successful results of a project fail because someone's expectations were not met. This session presents techniques for exposing and managing those unvoiced and deadly expectations. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Duration 3 Days 18 CPD hours This course is intended for Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Ideally, candidates should have at least two years of professional experience working in IT Service Management. The ITIL 4 CDS Qualification would most likely suit the following delegates: Individuals continuing their journey in service management ITSM managers and aspiring ITSM managers ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery Existing ITIL qualification holders wishing to develop their knowledge The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs. Overview The course includes core concepts describing how different types of work (value streams) are built, tested and delivered ?end-to-end? from beginning to end and with continual iterations and feedback loops. There is also a focus on areas such as testing, knowledge, customer and employee feedback, new technologies, supplier sourcing, and ways of managing work. During this course, you will: Understand how to plan and build a service value stream to create, deliver and support services Know how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams Know how to create, deliver and support services Understand how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods, and tools Understand service performance, service quality, and improvement methods. This course begins your journey toward the ITIL Managing Professional designation. You will acquire insight that will allow you to integrate different value streams and activities to create, deliver and support IT-enabled products and services. Armed with this knowledge and skill set, you will be confident in running those IT-enabled services, teams and workflows successfully. This class includes an exam voucher. Prerequisites ITIL© 4 Foundation 1 - PLANNING AND BUILDING A SERVICE VALUE STREAM Tackling the concepts and challenges related to SVS Using the ?shift left? approach The true value of information and technology across the SVS 2 - CONTRIBUTING TO CREATION, DELIVERY AND SUPPORT Using the value stream to design, develop and transition new services Adding to a value stream by leveraging ITIL practices Providing user support Furthering the value stream for support through ITIL practices 3 - CREATING, DELIVERING AND SUPPORTING SERVICES Coordinate, prioritize and structure activities The value of buy vs. build, sourcing, and service integration and management

Duration 3 Days 18 CPD hours This course is intended for The target audience include, but is not limited to:   Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants Overview The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:   Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. How customer journeys are designed Understand the concept of the customer journey Understand the ways of designing and improving customer journeys How to target markets and stakeholders Understand the characteristics of markets Understand marketing activities and techniques Know how to describe customer needs and internal and external factors that affect these Know how to identify service providers and explain their value propositions How to foster stakeholder relationships Understand the concepts mutual readiness and maturity Understand the different supplier and partner relationship types, and how these are managed Know how to develop customer relationships Know how to analyze customer needs Know how to use communication and collaboration activities and techniques Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management How to shape demand and define service offerings Understand methods for designing digital service experiences based on value driven, data driven and user centered service design Understand approaches for selling and obtaining service offerings Know how to capture, influence and manage demand and opportunities Know how to collect, specify and prioritize requirements from a diverse range of stakeholders Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design How to align expectations and agree details of services Know how to plan for value co-creation Know how to negotiate and agree service utility, warranty and experience Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management How to onboard and offboard customers and users Understand key transition, onboarding and offboarding activities Understand the ways of relating with users and fostering user relationships Understand how users are authorized and entitled to services Understand different approaches to mutual elevation of customer, user and service provider capabilities Know how to prepare onboarding and offboarding plans Know how to develop user engagement and delivery channels Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement How to act together to ensure continual value co-creation Understand how users can request services Understand methods for triaging of user requests Understand the concept of user communities Understand methods for encouraging and managing customer and user feedback Know how to foster a service mindset (attitude, behavior and culture) Know how to use different approaches to provision of user services Know how to seize and deal with customer and user ?moments of truth? Know how the ?Service request management? practice can be applied to enable and contribute to service usage How to realize and validate service value Understand methods for measuring service usage and customer and user experience and satisfaction Understand charging mechanisms Know how to assess service value realization Know how to prepare to evaluate and improve the customer journey Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization ITIL© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. Additional course details:Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

PMO 2030 - What the World's Leading PMO's are Doing to Survive and Thrive Do you know what the best PMOs in the world have in common? What world-class PMO leaders see as the most valuable trends? What makes PMOs effectively recognized by their executives? What the critical factors are for a PMO to generate value for the organization? PMOs have evolved significantly in recent years, but recent challenges on a global scale have reinvented them. A new era of value creation has begun for PMOs - the truth is that doing a technically perfect job is no longer enough for a PMO to survive and thrive. In this session, Americo Pinto will answer the above questions and share valuable insights from the experience of dozens of PMOs, which have had their value recognized at the PMO Global Awards, the most prestigious award for PMOs and PMO Leaders in the world. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. What You Will Learn: Find out the most effective way to make a PMO generate value. Know more about what world-class PMOs are doing to stay relevant. Understand why mature PMOs can also fail miserably. Gain insight about the changing era that PMOs around the world - including yours - are going through.

Overview This comprehensive course on Enterprise Resource Planning will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Enterprise Resource Planning comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Enterprise Resource Planning. It is available to all students, of all academic backgrounds. Requirements Our Enterprise Resource Planning is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 6 sections • 42 lectures • 01:55:00 total length •Operations of an Economic Entity: Enterprise Resource Planning: 00:03:00 •The Hierarchical Perspective: 00:02:00 •Enterprise Resource Planning ERP: 00:01:00 •Technology's Role in Business: 00:03:00 •Types of Information Systems: 00:03:00 •Interrelations between Systems: 00:01:00 •Functional IT Systems: 00:01:00 •Enterprise Resource Planning: External Priorities: 00:02:00 •Why ERP?: 00:02:00 •Overall Implementation Requisites for ERP: 00:02:00 •Challenges of ERP Implementation in Business: 00:02:00 •Senior and Project Management: 00:03:00 •Critical Factors for Successful ERP Implementation: 00:07:00 •Implementation Steps: 00:03:00 •ERP: Integration and Supply Chain Support: 00:02:00 •Web Services Integration Options: 00:02:00 •Market Information and Sales Orders: 00:02:00 •Benefits of the Marketing Information System: 00:02:00 •Customer Relationship Management: 00:02:00 •Customer Relationship Management Functions: 00:02:00 •ERP: HR Planning and Utilization: 00:03:00 •What is an HRIS?: 00:05:00 •ERP: Electronic Commerce - Accounting System Interface: 00:04:00 •E-Commerce Supply Chain Management Solutions: 00:04:00 •Problems in ERP and E-Commerce Integration: 00:01:00 •Operational Indicator, KPI's and Metrics: 00:03:00 •What is Metrics?: 00:01:00 •Need for Metrics in Testing and Quality Analysis: 00:01:00 •Metrics Continued: 00:04:00 •What are Quality Metrics?: 00:03:00 •Tips of Selection of Quality Metrics: 00:02:00 •Lead, Spot & Lagged Indicators - Drive, Monitor & Report Indicators: 00:05:00 •Lean Manufacturing and Agility: 00:05:00 •Quantitative vs. Qualitative Indicators and Measurement Scope: 00:02:00 •Measurement and Presentation Tools: 00:02:00 •Mechanisms of Success: 00:03:00 •Monitoring, Evaluation and Reporting: 00:05:00 •Balanced Scorecard Perspectives: 00:04:00 •Strategy Mapping: 00:03:00 •Balanced Scorecards vs. Dashboards: 00:04:00 •Metrics Measurements: IT Systems in ERP: 00:04:00 •Assignment -Operations Management: Enterprise Resource Planning: 00:00:00

Duration 2 Days 12 CPD hours This course is intended for This certification is for anyone who interfaces with stakeholders or works as a Product Owner in a Scrum Team. Scrum Product Owner Certified (SPOC?) certification exam is designed to confirm applicants practical and working knowledge of Scrum that equips them to handle the business aspects and stakeholders in a Scrum environment. Successful candidates will be awarded the Scrum Product Owner Certified (SPOC?)certification by SCRUMstudy after passing the included certification exam. The certification exam voucher is included in this course so you can take the exam at your convenience. Agile & Scrum Overview What is Agile? Why use Agile? The Agile Manifesto Principles of the Agile Manifesto Agile Methods Other Agile Methods Scrum Overview Scrum Summary Scrum Roles Scrum Roles The Product Owner The Scrum Team The Scrum Master Advantages of Cross-functional Teams Planning in Scrum Scrum Flow Requirements in Scrum Prioritizing the Product Backlog Adaptive Project Management Scrum Planning User Stories The Concept of Persona Acceptance Criteria Generic Done Criteria Criteria for a Good User Story Estimation Importance of Value Risk Burndown Graphics Scrum Board Sprint Planning Sprints (from Product Owner?s point of view) Sprint Planning Meeting Planning Game Task Estimation The Sprint Backlog Implementation of Scrum Daily Stand-up Meeting Sprint Review Meeting Sprint Retrospective Meeting Product Backlog Grooming Scrum for Large Projects Scrum for Large Projects The Chief Product Owner Distributed teams in Scrum Transition to Scrum Mapping Traditional Roles to Scrum Maintaining Stakeholder Involvement Note SCRUMstudy has authored the SBOK? Guide as a comprehensive guide to deliver successful projects using Scrum. SCRUMstudy works through its large global partner network of Authorized Training Providers (A.T.P.s) to deliver trainings and certifications. New Horizons is a proud Authorized Training Provider of SCRUMstudy.

Duration 1 Days 6 CPD hours This course is intended for In this course, students will learn how to establish routines, set goals, create an efficient environment, and use time-honored planning and organizational tools to use their time more effectively. Overview Upon successful completion of this course, students will take ownership of their time management in order to achieve their goals and lead a more productive life. In this course, students will learn how to establish routines, set goals, create an efficient environment, and use time-honored planning and organizational tools to use their time more effectively. Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives Setting SMART Goals The Three P's The SMART Way Prioritizing Your Goals Evaluating and Adapting The Power of Routines What is a Routine? Personal Routines Professional Routines Six Easy Ways to Simplify Your Life Scheduling Yourself The Simple Secret of Successful Time Management Developing a Tracking System Scheduling Appointments Scheduling Tasks Keeping Yourself on Top of Tasks The One-Minute Rule The Five-Minute Rule What To Do When You Feel Like You're Sinking Tackling New Tasks and Projects Why We Procrastinate Nine Ways to Overcome Procrastination Eat That Frog! Using Project Management Techniques The Triple Constraint Creating the Schedule Using a RACI Chart Creating a Workspace Setting Up the Physical Layout Ergonomics 101 Using Your Computer Efficiently Organizing Files and Folders Organizing Paper Files Organizing Electronic Files Scheduling Archive and Clean-Up Managing E-Mail Using E-mail Time Wisely Taking Action! Making the Most of Your E-mail Program Taking Time Back from Handheld Devices Tackling Procrastination Why We Procrastinate Nine Ways to Overcome Procrastination Eat That Frog Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations

Disciplined Agile Value Stream Consultant (DAVSC) Training Workshop: Virtual In-House Training The Disciplined Agile Value Stream Consultant workshop teaches you how to use value stream management to create a tailored approach for any organization to accelerate delivery of value to their customers. It provides a combination of Lean, Flow, Theory of Constraints and Organizational Development theories and practices. The workshop integrates with the Disciplined Agile tool kit to provide those practices that will be most effective for where it is applied, whether it be a new Agile transition or continuing a stagnated SAFe® or Spotify one.

🏗️ Site Management Training Course Overview: Shaping Success in Construction Leadership Ready to take charge of construction projects and lead with excellence? Our 'Site Management Training Course' is tailored for individuals aspiring to become proficient site managers. From ensuring safety on site to managing resources and ensuring top-notch quality, this course equips you with the skills needed to navigate the dynamic world of construction leadership. 🌐 Module 1: Introduction to Site Management Embark on your journey with a comprehensive introduction to the principles and responsibilities of site management. Understand the critical role a site manager plays in construction projects, from project initiation to completion. Lay the groundwork for becoming a successful leader in the construction industry. ️ Module 2: Health and Safety on Site Prioritize the well-being of your team with a deep dive into health and safety protocols on construction sites. Learn to identify and mitigate risks, implement safety measures, and create a secure working environment. Ensure compliance with industry standards and regulations to protect both workers and the project. 📅 Module 3: Planning and Scheduling Master the art of strategic planning and scheduling for construction projects. Explore techniques for creating realistic project timelines, allocating resources efficiently, and maintaining project progress. Learn to overcome challenges and optimize schedules to ensure timely project delivery. 🛠️ Module 4: Resource Management Effectively manage resources to optimize project outcomes. Learn to allocate manpower, materials, and equipment efficiently. Explore strategies for cost control, procurement, and logistics management to ensure that resources are utilized effectively throughout the construction process. 🌟 Module 5: Quality Management Elevate the standards of your construction projects with a focus on quality management. Understand the principles of quality assurance and control. Explore techniques for monitoring and evaluating construction processes to ensure adherence to specifications and standards, resulting in superior project outcomes. 🏗️ Why Choose Our Site Management Training Course? Practical Learning: Hands-on exercises and real-world case studies for practical skill development. Expert Guidance: Learn from seasoned site managers with extensive experience in construction leadership. Interactive Learning: Engage in activities designed to enhance your site management skills dynamically. Career Advancement: Open doors to diverse opportunities in construction project management. 🚧 Enroll Now and Lead the Future of Construction Projects! Don't miss the opportunity to become a skilled and effective site manager. Our Site Management Training Course is your gateway to mastering the skills and techniques needed to excel in construction leadership. Enroll now and shape the success of your construction projects with confidence! Course Curriculum Module 1_ Introduction to Site Management. Introduction to Site Management. 00:00 Module 2_ Health and Safety on Site. Health and Safety on Site. 00:00 Module 3_ Planning and Scheduling. Planning and Scheduling. 00:00 Module 4_ Resource Management. Resource Management. 00:00 Module 5_ Quality Management. Quality Management. 00:00

Portfolio Management - Linking Projects to Purpose By understanding the value drivers of the company, not just profit, portfolio management can help companies select the "best" projects. Through the portfolio selection process the expected value of each project is determined. The projects expected value then provides a direct project link to the overall strategy and contribution. Linking projects and purpose is just one of the benefits of effective portfolio management. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.