11224 Professional Skills courses

Explore the dynamic world of law enforcement and criminal justice with the Level 3 Diploma in Policing, Criminal Law, Terrorism, & Crime Prevention. This comprehensive course delves into the intricacies of criminal law, from the fundamentals of offences against persons and properties to complex areas such as cybercrime, terrorism, and youth justice. Gain insights into crime prevention strategies, the roles of law enforcement agencies, and the sentencing process. Perfect for aspiring professionals and those keen on understanding the nuances of modern-day policing and legal frameworks. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The Level 3 Diploma in Policing, Criminal Law, Terrorism, & Crime Prevention covers essential topics for understanding law enforcement and criminal justice. Students learn about criminal law fundamentals, including the elements of different crimes such as offences against persons and property, theft, blackmail, robbery, and burglary. They study serious offences like homicide and sexual offences, as well as complex areas such as white-collar crime, cybercrime, and piracy. The curriculum also delves into youth justice, terrorism laws, and crime prevention strategies. Students gain insights into the roles of key institutions like the police, prisons, and the probation service. They learn about the processes of prosecution, sentencing, and trials in the criminal justice system, including how incitement, conspiracy, and attempts are dealt with legally. Overall, the diploma prepares learners for careers in policing and related fields by providing a comprehensive understanding of crime, its prevention, and legal responses. Course Curriculum: Module 01: Introduction to Criminal Law Module 02: Elements of a Crime Module 03: Offences against Person Module 04: Property Offences Module 05: Theft Module 06: Blackmail, Robbery & Burglary Module 07: Homicide Module 08: Sexual Offences Module 09: White-Collar Crime Module 10: Cybercrime & Piracy Module 11: Youth Justice Module 12: Terrorism & Law Module 13: Crime Prevention Module 14: The Police Module 15: Prisons Module 16: Probation Service Module 17: Prosecution, Caution and Diversion Module 18: Sentencing Process Module 19: Incitement, Conspiracy and Attempt Module 20: Accomplice Module 21: The Trial Module 22: War Crimes Learning Outcomes: Understand principles of criminal law and its application in society. Identify elements constituting different types of criminal offences accurately. Analyse offences against the person and their legal implications comprehensively. Evaluate property offences including theft, blackmail, robbery, and burglary. Examine various categories of serious crimes such as homicide and sexual offences. Discuss the complexities of modern crimes including cybercrime and white-collar offences. CPD 10 CPD hours / points Accredited by CPD Quality Standards Level 3 Diploma in Policing, Criminal Law, Terrorism & Crime Prevention 5:38:16 1: Module 01: Introduction to Criminal Law 11:18 2: Module 02: Elements of a Crime 14:52 3: Module 03: Offences against Person 11:36 4: Module 04: Property Offences 13:16 5: Module 05: Theft 13:12 6: Module 06: Blackmail, Robbery & Burglary 12:33 7: Module 07: Homicide 18:42 8: Module 08: Sexual Offences 13:09 9: Module 09: White-Collar Crime 14:15 10: Module 10: Cybercrime & Piracy 16:18 11: Module 11: Youth Justice 15:10 12: Module 12: Terrorism & Law 13:47 13: Module 13: Crime Prevention 16:48 14: Module 14: The Police 18:58 15: Module 15: Prisons 16:35 16: Module 16: Probation Service 14:32 17: Module 17: Prosecution, Caution and Diversion 17:26 18: Module 18: Sentencing Process 15:41 19: Module 19: Incitement, Conspiracy and Attempt 17:01 20: Module 20: Accomplice 14:31 21: Module 21: The Trial 16:42 22: Module 22: War Crimes 19:54 23: CPD Certificate - Free 01:00 24: Leave A Review 01:00 Requirements Aspiring police officers and law enforcement personnel Individuals pursuing careers in criminal justice and legal professions Students interested in understanding crime prevention and law enforcement Professionals seeking to enhance their knowledge in criminal law and terrorism Anyone curious about the legal framework surrounding crime and justice Career path Police Constable Criminal Investigator Prison Officer Youth Justice Worker Probation Officer Crown Prosecutor Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Learn how to establish and enforce security policies and procedures in the workplace with the Security Officer Training Course. This security risk management program is ideal for beginners who are new to this field. You will get a complete overview of the role and responsibilities of a security officer, and on completion, will be equipped with the skills and knowledge to kick-start your career. Throughout this security management course, you will explore the basic principles of security and the fundamental principles of security governance. You will also develop your understanding of the different types of crimes, prevention strategies and organisation security models. Learning Outcomes of The Security Officer Training Course- CPD entrusted: Understand the basics of security management, planning and implementing Explore the fundamental principles of security governance and the accountability framework Expand your knowledge of the different types of crimes and crime prevention tactics Familiarise with the role and responsibilities of a security office Learn about the different types of organisational security models Get a detailed overview of security risk management and how to conduct a risk assessment Understand how to effectively manage and report cases of domestic and sexual violence in the workplace Explore prevention strategies for domestic and violent abuse Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Course Content Module 01: Introduction to Security Management Introduction to Security Management 00:32:00 Module 02: Organisational Security Management Organisational Security Management 00:26:00 Module 03: Security Risk Analysis and Risk Reduction Security Risk Analysis and Risk Reduction 00:24:00 Module 04: Physical and Information Security Protection Physical and Information Security Protection 00:36:00 Module 05: Business Resilience and Crisis Management Business Resilience and Crisis Management 00:18:00 Module 06: Cyber Security and Fraud Prevention Cyber Security and Fraud Prevention 00:24:00 Module 07: Security Investigations and Threat Awareness Security Investigations and Threat Awareness 00:24:00 Module 08: Laws and Regulations Laws and Regulations 00:29:00 Mock Exam Mock Exam- Security Officer Training Course- CPD Certified 00:20:00 Final Exam Final Exam- Security Officer Training Course- CPD Certified 00:20:00 Assignment Assignment - Security Officer Training Course- CPD Certified 2 weeks, 1 day Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Our extensive Care for Older Adults course is developed thoroughly for you to indulge and learn all the topics with utmost clarity and thorough explanation. This course includes not only one course but THREE courses within the bundle. So you are getting two extra courses for the price of one, no extra money! Our course aims to provide detailed insight into the Care for Older Adults with full support from our teachers. So if you are looking for a convenient way to boost your knowledge further of the Care for Older Adults topic but are too busy to go to a class, then enrol in this course and you are sorted! Our in-depth course has no time limit and can be accessed from anywhere in the world. You'll pick up a ton of fresh information, whether you're a novice or an advanced. The mega course's sheer size and breadth speak for itself! So, do not delay any further; we are excited and looking forward to letting you in our CPD Accredited course as much as you are! The following courses will not only fast-track your career but also make it even more rewarding: Course 01: Adult Nursing Course 02: Family Support Worker Course 03: Mental Health Awareness Diploma Learning Outcome From this interactivecourse, you will be able to: Deep dive into the basics of Care for Older Adults. Learn how to improve your skills in general. Increase your ability to reason and solve problems. Utilise the Care for Older Adults to boost output. Gain confidence and clarity in your communication. Explore different career routes in this field. This comprehensive three-in-onecourse equips you with critical guidance, methods, and strategies for increasing both employee and professional development. The Care for Older Adults course from Next Generation's easy-to-digest and deliverable modules will provide you with the most essential and useful knowledge for growing your profession, from setting personal development goals to forming a cross-functional team. You may use the knowledge you've gained in this extensive course package in your everyday life. You may take this self-paced online course from the convenience of your home. Our courses are well-researched and created by trainers with exceptional skills. The program will enhance your competence in the field you choose to pursue. The interactive lessons in the course are straightforwardly designed, so understanding them won't be difficult. Course Curriculum: Understanding legal, professional standards of practice and ethical aspects of health care Effective Communication in Nursing Adult Care in Different Life Stages Understanding Immune System in Nursing Safeguarding - Assessing need and providing help Solving Family Issues Stress and Anxiety Disorders Personality Disorders Medication and Therapy in the Treatment of Mental Illness Mental Health Legislation and Services And many more ... Show off your new skills with a certificate of completion Once you complete the Care for Older Adults course, you will be eligible to request a digital certificate for free. For Printed Transcript & Hardcopy Certificate- 4.99 GBP (Inside the UK Postal Fee) 8.99 GBP (International Delivery Fee) CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This comprehensive three-in-one course has no restrictions for people registering for it. Anyone between the age of above sixteen can apply for the course. So whether you are an eager learner to explore the deeper unknown facts of the subject or a skilled individual in this field who wishes to enhance their career prospects further can take this course. Requirements No previous knowledge is required to enrol in this training. Career path The aim of this exclusive bundle Care for Older Adults course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas.

***A Better Pathway for Rapid Growth! Limited Time Opportunity; Hurry Up!*** Ignite your dynamic career and strengthen your deep insight knowledge by signing up for Politics & Democracy. This course is the ideal approach for you to obtain a thorough understanding and knowledge of the subject. We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding Politics & Democracy course to improve your pertinent skills. In this easy-to-digest course, you will get exclusive training, which will enable you to stand out in this competitive market. However, the course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch Politics & Democracy course curriculum comprises basic to advanced levels of modules that will increase your skill sets. After completing this programme, you will attain the productivity to succeed in your organisation. So, if you are eager to see yourself in a gratifying career, then enrol in the course today! What will Make You Stand Out? On completion of this Politics & Democracy online course, you will gain: CPD QS Accredited course After successfully completing the Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. Enroling in the Course has no additional cost. 24x7 Tutor Support You can study and complete the course at your own pace. Course Curriculum Politics & Democracy Module 01: Introduction to Politics Module 02: Democracy and Participation Module 03: Elections and Referendums Module 04: Political Parties Module 05: Pressure Groups Module 06: The European Union Module 07: The Nature and Sources of The British Constitution Module 08: Parliament Module 09: The Prime Minister and Cabinet Module 10: The Judiciary Module 11: Devolution Module 12: Liberalism Module 13: Conservatism Module 14: Socialism Module 15: Nationalism Module 16: Feminism Module 17: Multiculturalism Module 18: Anarchism Module 19: Ecologism Module 20: The Constitutional Framework of US Government Module 21: The Legislative Branch of Government: Congress Module 22: The Executive Branch of Government: President Module 23: The Judicial Branch of Government Module 24: The Electoral Process and Direct Democracy Module 25: Comparative Approaches Show off your new skills with a certificate of completion. After successfully completing the course, you can order your CPD Accredited Certificates as proof of your achievement absolutely free. Please Note: The delivery charge inside the U.K. is £4.99, and international students have to pay £8.99. CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course the Right Option for You? This Politics & Democracy course is open to everybody. You can access the course materials from any location in the world and there are no requirements for enrolment. Requirements Without any formal requirements, you can delightfully enrol in this Politics & Democracy course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this course at your own pace. Career path The aim of this exclusive Politics & Democracy course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas.

***A Better Pathway for Rapid Growth! Limited Time Opportunity; Hurry Up!*** Ignite your dynamic career and strengthen your deep insight knowledge by signing up for Level 5 Diploma in Mushroom Farming. This course is the ideal approach for you to obtain a thorough understanding and knowledge of the subject. We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding Level 5 Diploma in Mushroom Farming course to improve your pertinent skills. In this easy-to-digest course, you will get exclusive training, which will enable you to stand out in this competitive market. However, the course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch Level 5 Diploma in Mushroom Farming course curriculum comprises basic to advanced levels of modules that will increase your skill sets. After completing this programme, you will attain the productivity to succeed in your organisation. So, if you are eager to see yourself in a gratifying career, then enrol in the course today! What will Make You Stand Out? On completion of this Level 5 Diploma in Mushroom Farming online course, you will gain: CPD QS Accredited course After successfully completing the Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. Enroling in the Course has no additional cost. 24x7 Tutor Support You can study and complete the course at your own pace. Course Curriculum Level 5 Diploma in Mushroom Farming Module-01: Introduction to Mushroom Cultivation Module-02: Identifying Edible Mushrooms Module-03: Mushroom Culture Part One Module-04: Mushroom Culture Part Two Module-05: Mushroom Spawning Module-06: Mushroom Compost Part One Module-07: Mushroom Compost Part Two Module-08: Making and Casing Mushroom Beds Module-09: Mushrooms Growing Conditions Module-10: Growing Mushrooms Outside Module-11: Harvesting and Storing Mushrooms Module-12: Mushroom Business Show off your new skills with a certificate of completion. After successfully completing the course, you can order your CPD Accredited Certificates as proof of your achievement absolutely free. Please Note: The delivery charge inside the U.K. is £4.99, and international students have to pay £8.99. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course the Right Option for You? This Level 5 Diploma in Mushroom Farming course is open to everybody. You can access the course materials from any location in the world and there are no requirements for enrolment. Requirements Without any formal requirements, you can delightfully enrol in this Level 5 Diploma in Mushroom Farming course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this course at your own pace. Career path The aim of this exclusive Level 5 Diploma in Mushroom Farming course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas.

Advance your career in retail with our comprehensive course. Covering everything from customer service and sales techniques to visual merchandising and management skills, this course has something for everyone. Upgrade your skills and boost your career with this in-depth training program. Our Retail course is designed for those looking to enter or advance in the field of retail. The modules included cover a range of essential skills, including customer service, consumer behaviour, communication, sales techniques, and visual merchandising. Additionally, the course covers consumer rights, in-store and exterior design, and health and safety in retail environments. With a focus on hands-on learning and practical skills development, this course provides a comprehensive introduction to the retail industry and is suitable for anyone looking to build a career in this field. Upon completion of this course, you will be able to: Familiarize yourself with the role and responsibilities of a retail associate. Identify key qualities for success in retail. Analyze the psychological factors that influence consumer behaviour. Communicate effectively with customers. Utilize trends and target customers effectively. Understand the sales process and handle transactions at checkout. Understand consumer rights and protections under the Consumer Rights Act. Implement visual merchandising principles. Implement in-store design principles. Implement exterior design principles. Understand and follow health and safety guidelines in retail environments. Develop management skills to lead your team effectively. What will make you stand out? On completion of this online course, you will gain the following: QLS Endorsed Training. CPD QS Accredited Lifetime access to the whole collection of learning materials. The online test with immediate results You can study and complete the course at your own pace. Study for the course using any internet-connected device, such as a computer, tablet, or mobile device. The Retail Training Course is a comprehensive program designed to equip individuals with the essential skills and knowledge to succeed in the fast-paced world of retail. It offers a well-rounded understanding of the retail industry, consumer behaviour, effective communication, visual merchandising, and team management. Gain a solid foundation in the fundamentals of the retail industry and develop the qualities necessary to excel as a retail professional. Understand consumer behaviour, learn effective communication strategies, and master the art of effectively identifying trends and targeting customers. Explore the legal aspects of retail, ensure compliance, and prioritise customer satisfaction. Discover the principles of visual merchandising to create engaging store designs. Emphasise the importance of health and safety practices and develop management skills to enhance overall store performance. This course provides a comprehensive and theoretical learning experience, equipping you with the skills and knowledge needed to thrive in the dynamic retail industry. Whether starting your career or seeking to enhance your existing skills, this course offers a solid foundation to excel in various retail roles. Enrol today to unlock your potential for success in the exciting world of retail. Quality Licence Scheme Endorsed Certificate of Achievement: Upon successful completion of the course, you will be eligible to order an original hardcopy certificate of achievement. This prestigious certificate, endorsed by the Quality Licence Scheme, will be titled 'Certificate in Retail Training at QLS Level 3'. Your certificate will be delivered directly to your home. The pricing scheme for the certificate is as follows: £79 GBP for addresses within the UK. Please note that delivery within the UK is free of charge. Please Note: NextGen Learning is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. CPD 120 CPD hours / points Accredited by CPD Quality Standards Module 01: Introduction to Retail Associate 06:04 1: Introduction to Retail Associate Preview 06:04 Module 02: Qualities of a Retail Associate 10:36 2: The Qualities of a Retail Associate 10:36 Module 03: Retail Psychology 07:06 3: Retail Psychology 07:06 Module 04: Importance of Consumer Behaviour 05:48 4: Importance of Consumer Behaviour 05:48 Module 05: The Importance of Communicating with Customers 09:03 5: The Importance of Communicating with Customers 09:03 Module 06: Taking Trends and Targeting Customers Effectively 05:38 6: Taking Trends and Targeting Customers Effectively 05:38 Module 07: The Sales Process and Dealing with Customers at the Checkout 04:56 7: The Sales Process and Dealing with Customers at the Checkout 04:56 Module 08: Consumer Rights Act 08:42 8: Consumer Rights Act 08:42 Module 09: Introduction to Visual Merchandising 07:38 9: Introduction to Visual Merchandising 07:38 Module 10: In-Store Design 09:04 10: In-store Design 09:04 Module 11: Exterior Design 09:31 11: Exterior Design 09:31 Module 12: Health & Safety for Retail Stores 09:59 12: Health and Safety for Retail Stores 09:59 Module 13: Management Skills for Leading Your Team 08:40 13: Management Skills for Leading Your Team 08:40 Assignment - Retail Training 03:00 14: Assignment On Retail Training 03:00 PDF Order Your CPD Quality Standard Certificate (Optional) 01:00 15: CPD Quality Standard Certificate (Optional) 01:00 PDF Order Your QLS Endorsed Certificate (Optional) 01:00 16: QLS Endorsed Certificate (Optional) 01:00 PDF Who is this course for? This Retail Training Course is Ideal for: Aspiring retail professionals Current retail associates seeking skill enhancement Retail managers and supervisors Small business owners in this sector Customer service professionals transitioning into retail Individuals interested in consumer behaviour and effective communication Requirements You are cordially invited to enroll in this bundle; please note that there are no formal prerequisites or qualifications required. We've designed this curriculum to be accessible to all, irrespective of prior experience or educational background. Career path The aim of this exclusive Retail course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas: Retail Assistant (£16,000 - £20,000 per year) Retail Manager (£20,000 - £30,000 per year) Merchandiser (£16,000 to £36,000 per year) Assistant Buyer (£20,000 - £30,000 per year) Sales Assistant (£16,000 - £20,000 per year) Certificates CPD Quality Standard Certificate Digital certificate - £4.99 Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate from Reed CIQ Approved Customer Service Course Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Customer Service Diploma (Level 2) | CPD Certified 39:03 1: Module 01: Fundamentals of Customer Service Preview 05:45 2: Module 02: Qualities of Effective Customer Service 03:36 3: Module 03: Relationship Management of Customers 04:23 4: Module 04: Effective Communication with Customers 05:59 5: Module 05: Managing and Resolving Customer Complaints 05:36 6: Module 06: Telephone-based Problem Solving 04:46 7: Module 07: Enhancing Customer Service Skills 06:58 8: CPD Certificate - Free 01:00 9: Leave A Review 01:00 Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Cleaning: British Cleaning Certificate Course Online The Cleaning: British Cleaning Certificate Course is designed for those interested in becoming a professional cleaner or starting a cleaning business. It includes hands-on instruction in cleaning procedures, chemical safety, housekeeping, kitchen maintenance, and much more. It also provides important knowledge on promoting your cleaning services, training employees, and engaging with clients. This Cleaning: British Cleaning Certificate Course will teach you how to work safely and correctly with cleaning chemicals, as well as key procedures and guidelines for cleaning offices, new-build houses, pubs, leisure premises, hospitals, hotels, and commercial kitchens. You will also learn about cleaning contracts, employment prospects, and essential issues such as working hours, business insurance, taxes, and service quality. If you want to start a cleaning business from the start, then this British Cleaning Certificate Course is jam-packed with tips and strategies for training employees, increasing your client list, promoting your business online, and creating the perfect business plan. Learn the skills you need to advance your career and receive a recognized qualification that will set you apart from clients and prospective employers. Special Offers of this Cleaning: British Cleaning Certificate Course This British Cleaning Certificate Course includes a FREE PDF Certificate. Lifetime access to this British Cleaning Certificate Course Instant access to this British Cleaning Certificate Course Get FREE Tutor Support from Monday to Friday in this British Cleaning Certificate Course Main Course: Level 5 British Cleaning Certificate Course Courses are Included in this Cleaning: British Cleaning Certificate Course Course 01: Level 2 Health & Care Course 02: Manual Handling Course Course 03: Working at Height Training Course Others Benefits of British Cleaning Certificate Course Free 4 PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Cleaning: British Cleaning Certificate Course] Cleaning: British Cleaning Certificate Course Online Industry Experts Designed this British Cleaning Certificate Course into 16 detailed modules. Detailed course curriculum of Level 5 British Cleaning Certificate Module 01: An Overview of the Cleaning Job Module 02: Different Cleaning Jobs Module 03: Understanding the Cleaning Equipment, Products and Clothing Module 04: Understanding House Cleaning Module 05: Cleaning: Food Kitchen and Commercial Kitchen Module 06: Cleaning: Bathrooms and Toilets Module 07: Cleaning: Office Module 08: Cleaning: External Surfaces and Areas Module 09: Cleaning: Handling Non-Routine Waste Module 10: Cleaning: Chemical Safety, Keyholding and Alarm Codes for Cleaners Module 11: Planning for Starting a Cleaning Business Module 12: Ensuring Standard Service Module 13: Understanding Customer Satisfaction Module 14: Managing Staff Module 15: The Ways of Marketing, Advertising and Sales Module 16: Managing Growth Assessment Method of British Cleaning Certificate Course After completing each module of the Cleaning: British Cleaning Certificate Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of British Cleaning Certificate Course After completing the MCQ/Assignment assessment for this Cleaning: British Cleaning Certificate Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Cleaning: British Cleaning Certificate Course Online British Cleaning Certificate Course is ideal for anyone looking to start a career in the cleaning sector. It includes the following: Cleaning Supervisor Hotel Cleaner Office Cleaner School Cleaner Hospital Cleaner Requirements Cleaning: British Cleaning Certificate Course Online Students who intend to enrol in this British Cleaning Certificate Course must meet the following requirements: Cleaning: Good command of the English language Cleaning: Must be vivacious and self-driven Cleaning: Basic computer knowledge Cleaning: A minimum of 16 years of age is required Career path Cleaning: British Cleaning Certificate Course Online This British Cleaning Certificate Course will lead to a variety of career opportunities, some of which are listed below: Cleaner: £9.00 per hour Custodian: £12.00 per hour Housekeeper: £12.00 per hour Janitor: £10.00 per hour Certificates Certificate of completion Digital certificate - Included

Ignite your dynamic career and strengthen your deep insight knowledge by signing up for Enterprise Risk & Crisis Management. This course is the ideal approach for you to obtain a thorough understanding and knowledge of the subject. We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding Enterprise Risk & Crisis Management course to improve your pertinent skills. In this easy-to-digest course, you will get exclusive training, which will enable you to stand out in this competitive market. However, the course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch Enterprise Risk & Crisis Management course curriculum comprises basic to advanced levels of modules that will increase your skill sets. After completing this programme, you will attain the productivity to succeed in your organisation. So, if you are eager to see yourself in a gratifying career, then enrol in the course today! What will Make You Stand Out? On completion of this Enterprise Risk & Crisis Management online course, you will gain: CPD QS Accredited course After successfully completing the Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. Enroling in the Course has no additional cost. 24x7 Tutor Support You can study and complete the course at your own pace. Course Curriculum Enterprise Risk & Crisis Management Module 01: Introduction to Risks and Risk Analysis Module 02: Process of Risk Analysis and Management Module 03: Corporate of Risk Management Module 04: Managing Financial Risks Module 05: Introduction to Crisis and Crisis Management Module 06: Crisis Response and Communication Module 07: Incidents Management and Emergency Response Plan Module 08: Crisis Management Team Module 09: Post Crisis Phase Show off your new skills with a certificate of completion. After successfully completing the course, you can order your CPD Accredited Certificates as proof of your achievement absolutely free. Please Note: The delivery charge inside the U.K. is £4.99, and international students have to pay £8.99. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course the Right Option for You? This Enterprise Risk & Crisis Management course is open to everybody. You can access the course materials from any location in the world and there are no requirements for enrolment. Requirements Without any formal requirements, you can delightfully enrol in this Enterprise Risk & Crisis Management course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this course at your own pace. Career path The aim of this exclusive Enterprise Risk & Crisis Management course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas.

The British Cleaning Certificate is designed for those interested in becoming a professional cleaner or starting a cleaning business. It includes hands-on instruction in cleaning procedures, chemical safety, housekeeping, kitchen maintenance, and much more. It also provides important knowledge on promoting your cleaning services, training employees, and engaging with clients. This course will teach you how to work safely and correctly with cleaning chemicals, as well as key procedures and guidelines for cleaning offices, new-build houses, pubs, leisure premises, hospitals, hotels, and commercial kitchens. You will also learn about cleaning contracts, employment prospects, and essential issues such as working hours, business insurance, taxes, and service quality. If you want to start a cleaning business from the start, then this British Cleaning Certificate course is jam-packed with tips and strategies for training employees, increasing your client list, promoting your business online, and creating the perfect business plan. Learn the skills you need to advance your career and receive a recognised qualification that will set you apart from clients and prospective employers. Learning Outcomes After completing this British Cleaning Certificate course, the learner will be able to: Understand the fundamentals of the cleaning job. Set a business budget and create a solid cleaning service business plan. Use a variety of commercial cleaning products, personal protective equipment, and cleaning equipment. Clean offices, pubs, new-build homes, leisure premises and commercial premises. Clean windows, dust surfaces, maintain carpets and hardwood floors. Understand the cleaning standards and regulations for commercial kitchens. Unclog drains, repair showerheads, remove mold, and create a bathroom cleaning routine. Satisfy the customer in the cleaning industry. Why Choose British Cleaning Certificate Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. British Cleaning Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the British Cleaning Certificate course. **Others Benefits of British Cleaning Certificate** PDF Certificate Free Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the British Cleaning Certificate course ] Detailed course curriculum *** British Cleaning Certificate *** Module 1: An Overview of the Cleaning Job What is the Job of a Cleaner? Role and Responsibilities of Cleaner Cleaner Skills and Qualifications How to Become a Cleaner Module 2: Different Cleaning Jobs Different Career Opportunities in the Cleaning Sector Cleaning Guidelines for New-build Homes, Pubs, and Offices Window Cleaning Training Tips for Cleaning Carpets and Upholstery Module 3: Understanding the Cleaning Equipment, Products and Clothing Learn about Different Commercial Cleaning Equipment and Products Tips on How to Store Equipment Tips on How to Remove Stains from Clothing and Iron Clothes Module 4: Understanding House Cleaning Cleaning Standards and Domestic Cleaning Techniques Different Dusting, Surface Cleaning, Mirror Cleaning Procedures How to Maintain Hardwood Floors Module 5: Cleaning: Food Kitchen and Commercial Kitchen How to Clean Microwaves How to Clean Ovens How to Clean Refrigerators How to Clean Sinks Module 6: Cleaning: Bathrooms and Toilets Overview of Equipment Required How to Unclog Drains How to Fix Showerheads How to Eliminate Mould How to Wash Shower Curtains Module 7: Cleaning: Office The Fundamental Principles of Office Cleaning Clean Up and Organise Rubbish to Procedures for Cleaning Staff Toilets, Desks, Lifts and Stairways Module 8: Cleaning: External Surfaces and Areas How to Use a Commercial Pressure Washer Identify Potential Safety Hazards During Cleaning Module 9: Cleaning: Handling Non-Routine Waste Explore Waste Management Principles How to Deal with PPE Explore Colour Coding Systems Module 10: Cleaning: Chemical Safety, Keyholding and Alarm Codes for Cleaners How to Use Chemical Correctly and Safely How to Store Chemical Products, Clean Chemical Storing What to Do at the Scene of a Chemical Accident Module 11: Planning for Starting a Cleaning Business What It Takes to Run a Cleaning Service How to Establish a Cleaning Business from Scratch Module 12: Ensuring Standard Service Different Aspects of Running a Cleaning Business, from Dealing with Staff Issues to Now Show Conduct and Ethics Module 13: Understanding Customer Satisfaction How to Satisfy the Customer in the Cleaning Industry How to Recognise Problems Before They Occur How to Deal with Client Complaints Module 14: Managing Staff Different Strategies for Staff Management How to Motivate and Reward Staff How to Conduct Interviews Module 15: The Ways of Marketing, Advertising and Sales How to Market a Cleaning Service How to Decide Locations and Offices to Target How to Advertise Your Services Online Module 16: Managing Growth Explore Business Growth Strategies and Retain Clients Payroll Management Training Assessment Method After completing each module of the British Cleaning Certificate Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this British Cleaning Certificate course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This British Cleaning Certificate course is ideal for anyone looking to start a career in the cleaning sector. It includes the following: Cleaning Supervisor Hotel Cleaner Office Cleaner School Cleaner Hospital Cleaner Requirements There are no specific requirements for British Cleaning Certificate course because it does not require any advanced knowledge or skills. Students who intend to enrol in British Cleaning Certificate course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path This British Cleaning Certificate Course will lead to a variety of career opportunities, some of which are listed below: Cleaner: £9.00 per hour Custodian: £12.00 per hour Housekeeper: £12.00 per hour Janitor: £10.00 per hour Certificates Certificate of completion Digital certificate - Included