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11655 Professional Skills Course (PSC) courses in Manchester delivered Online

Performance Under Pressure - Mastering Human Interactions

5.0(5)

By Online Training Academy

The Performance Under Pressure - Mastering Human Interactions Course is vital in today's fast-paced world, where managing stress and effective communication are crucial. Learning Performance Under Pressure is essential for navigating high-stress environments, both personally and professionally. This course covers essential topics such as understanding pressure, coping strategies, and effective communication under pressure, making it invaluable. Mastering Performance Under Pressure equips individuals with skills to maintain composure, enhance performance, and lead effectively. These abilities significantly boost job prospects in the UK, where demand for stress-resilient professionals is high. With average salaries for such roles around £35,000 annually, proficiency in Performance Under Pressure opens lucrative career paths. Key benefits include improved leadership, team resilience, and reduced work-related stress. Enroll in this Performance Under Pressure course to gain essential knowledge and excel in managing Performance Under Pressure effectively. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Module 01: Understanding Pressure Module 02: Understanding How Pressure Affects Our Psychology and Behavior Module 03: The Relationship Between Stress and Performance The Inverted-U Theory Module 04: Strategies to Cope With Pressure Module 05: Cognitive Behavioral Therapy (CBT) Module 06: Effective Communication Under Pressure Part 1 Module 07: Effective Communication Under Pressure Part 2 Module 08: Leadership Under Pressure Module 09: Team Resilience to Work Under Pressure Module 10: Work-Related Stress by HSA and HSE Learning Outcomes: Analyze the impact of pressure on psychological and behavioural responses effectively. Implement strategies for coping with pressure to enhance individual performance. Apply Cognitive Behavioral Therapy techniques for stress management and performance improvement. Demonstrate effective communication skills under pressure in diverse professional settings. Showcase leadership qualities and decision-making prowess in high-pressure scenarios. Foster team resilience, ensuring collective performance thrives under challenging work conditions. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Performance Under Pressure - Mastering Human Interactions course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Performance Under Pressure - Mastering Human Interactions. Moreover, this course is ideal for: Professionals in high-pressure environments seeking enhanced performance resilience. Managers aiming to lead teams effectively amid challenging work situations. Individuals aspiring to master effective communication and leadership under pressure. Team members looking to build resilience and excel in stressful work environments. Those interested in understanding the relationship between stress and individual/team performance. Requirements There are no requirements needed to enrol into this Performance Under Pressure - Mastering Human Interactions course. We welcome individuals from all backgrounds and levels of experience to enrol into this Performance Under Pressure - Mastering Human Interactions course. Career path After finishing this Performance Under Pressure course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Performance Under Pressure are: Mental Health Nurse - £24K to 40K/year. Occupational Psychologist - £35K to 50K/year. Human Resources Manager - £30K to 60K/year. Corporate Trainer - £25K to 45K/year. Stress Management Consultant - £30K to 55K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Performance Under Pressure - Mastering Human Interactions
Delivered Online On Demand2 hours 12 minutes
£10

Diploma on Soap Making Business

5.0(5)

By Online Training Academy

In today's modern world, where sustainability and self-sufficiency are increasingly valued, a Diploma in Soap Making Business is not just a skill, but a gateway to a thriving career. With modules covering everything from understanding soap ingredients to marketing strategies, this course equips individuals with the knowledge to create artisanal soaps tailored to various needs and preferences. The importance of such a course lies in its ability to empower individuals to craft their own chemical-free products, contributing to a healthier environment and lifestyle. Learning the art of soap making opens doors to job opportunities, especially in the UK's burgeoning handmade soap market, where skilled artisans are in high demand. Graduates can expect competitive salaries, with earnings averaging around £25,000 annually. As the demand for natural, handmade products continues to rise, the soap making sector is witnessing a significant increase, with a growth rate of approximately 8% per year. Hence, acquiring expertise in soap making not only enriches one's personal and professional life but also aligns with the growing consumer preference for sustainable, eco-friendly products. Key Features: CPD Certified Soap Making Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Soap Making Module 02: Types of Soaps Module 03: Soap Making Ingredients Module 04: Equipment for Soap Making Module 05: Different Ways to Make a Soap Part-1 Module 06: Different Ways to Make a Sopa Part-2 Module 07: Understanding Oil Choices Module 08: Playing with Colours Module 09: Make Your Own Soap Bars Part-1 Module 10: Make Your Own Soap Bars Part-2 Module 11: Special Soap Recipes Module 12: Soaps for Other Purposes Module 13: Tips, Tricks and Precautions Module 14: Troubleshooting Module 15: Frequently Faced Confusions Module 16: Open for Business Module 17: Selling Your Beautiful Handmade Soaps Learning Outcomes: Identify soap making ingredients for various types of soap. Utilize different methods to create unique soap bars effectively. Understand the importance of oil choices in soap making. Demonstrate proficiency in adding colours to handmade soaps. Develop special soap recipes for specific purposes. Apply troubleshooting techniques to address common soap making issues. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Soap Making Business course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Soap Making Business. Moreover, this course is ideal for: Individuals passionate about crafting handmade skincare products. Entrepreneurs seeking to start a soap making business. Artisans interested in expanding their product range. Beginners eager to learn the art of soap making. Anyone desiring to create natural, chemical-free soaps at home. Requirements There are no requirements needed to enrol into this Soap Making Business course. We welcome individuals from all backgrounds and levels of experience to enrol into this Soap Making Business course. Career path After finishing this Soap Making Business course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Soap Making Business are: Soap Maker - £18K to 25K/year. Skincare Product Developer - £20K to 35K/year. Online Soap Retailer - £22K to 40K/year. Soap Making Workshop Instructor - £20K to 30K/year. Soap Business Consultant - £25K to 45K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Diploma on Soap Making Business
Delivered Online On Demand3 hours 54 minutes
£10

Understanding Asperger's Syndrome

5.0(5)

By Online Training Academy

Understanding Asperger's Syndrome is crucial in today's world as it enhances empathy and inclusivity. This course dives into the nuances of Asperger's Syndrome, exploring its characteristics, effects, and management strategies. With a growing awareness and acceptance of neurodiversity, knowledge of Asperger's Syndrome not only enriches personal interactions but also opens doors to professional opportunities. In the UK job market, where inclusivity is increasingly valued, employers seek individuals with skills in supporting and understanding Asperger's Syndrome. Such expertise can lead to roles in education, healthcare, and social services, with salaries reflecting the demand for specialized knowledge. Understanding Asperger's Syndrome empowers you to create supportive environments, improve social skills, and build meaningful relationships. The sector is expanding, with a rising percentage of positions requiring such expertise, making this course a valuable asset for career advancement and personal growth in the modern world. Key Features: This Understanding Asperger's Syndrome Course Include: This Understanding Asperger's Syndrome Course is CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum Understanding Asperger's Syndrome: Module 01: Introduction to Aspergers Syndrome Module 02: Characteristics of Asperger Syndrome Module 03: Effects of Asperger's Syndrome Module 04: Treatment of Asperger's Syndrome Module 05: Managing Sensory Sensitivities and Overloads Module 06: Supporting Individuals with Asperger's Syndrome Module 07: Social Skills and Building Relationships Learning Outcomes: After completing this Understanding Asperger's Syndrome Course, you will be able to: Recognize distinct characteristics shaping individuals with Asperger's for improved interaction. Assess the effects of Asperger's Syndrome, fostering empathy and support. Explore treatment approaches, contributing to the well-being of those affected. Master strategies for managing sensory sensitivities and preventing sensory overloads. Provide meaningful support to individuals with Asperger's, promoting inclusivity and understanding. Enhance social skills, nurturing the ability to build meaningful and lasting relationships. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Understanding Asperger's Syndrome course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Understanding Asperger's Syndrome. Moreover, this course is ideal for: Educators committed to creating inclusive learning environments. Healthcare professionals seeking a deeper understanding of neurological conditions. Parents and caregivers navigating the challenges of supporting individuals with Asperger's. Individuals with a passion for fostering empathy and inclusivity. Community leaders dedicated to creating spaces that accommodate diverse needs. Requirements There are no requirements needed to enrol into this Understanding Asperger's Syndrome course. We welcome individuals from all backgrounds and levels of experience to enrol into this Understanding Asperger's Syndrome course. Career path After finishing this Understanding Asperger's Syndrome course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Asperger's Syndrome are: Special Education Teacher - £25K to 40K/year Behaviour Analyst - £30K to 50K/year Occupational Therapist - £25K to 40K/year Clinical Psychologist - £35K to 55K/year Speech and Language Therapist - £25K to 45K/year Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Understanding Asperger's Syndrome
Delivered Online On Demand1 hour 42 minutes
£10

Stress Management Awareness Program

5.0(5)

By Online Training Academy

The Stress Management Awareness Program Course is essential in today's world where stress has become pervasive. Learning effective stress management techniques is crucial not only for maintaining mental and physical well-being but also for enhancing productivity in both personal and professional spheres. By mastering stress management, you gain invaluable skills that can significantly impact your daily life and career prospects. Employers in the UK increasingly value candidates who possess these skills, as evidenced by the growing demand for stress management training in job listings. Individuals trained in stress management can expect competitive salaries, reflecting the high demand for such expertise. This Stress Management Awareness Program course equips you with a comprehensive understanding of stress fundamentals, causes, coping mechanisms, and therapeutic approaches, preparing you to lead a balanced, stress-free life while also improving your employability in various sectors where stress management is paramount. In an environment where stress-related issues are on the rise, acquiring these skills ensures you stay ahead in a challenging job market, with opportunities for career growth and advancement. Key Features: CPD Certified Stress Management Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Stress Fundamentals: An Overview Module 02: Stress Causes in Work and Daily Life Module 03: Reactions and Coping Mechanisms for Stress Module 04: Cognitive Behavioural Therapy (CBT) Approaches Module 05: Strategies in Physical Therapy for Stress Management Module 06: Emotional Therapy Techniques for Stress Relief Module 07: Practical Recommendations for a Stress-Free Lifestyle Learning Outcomes: Identify stress fundamentals, grasping the overall impact on personal well-being. Analyze causes of stress in both work and daily life contexts. Implement effective reactions and coping mechanisms to manage stress proactively. Apply Cognitive Behavioural Therapy (CBT) approaches for stress reduction strategies. Utilize physical therapy strategies to effectively manage and alleviate stress. Apply emotional therapy techniques for comprehensive stress relief and well-being. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Stress Management course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Stress Management. Moreover, this course is ideal for: Individuals seeking practical strategies for managing stress in daily life. Employees striving to enhance stress management skills in the workplace. Students navigating academic pressures and looking for effective coping mechanisms. Health and wellness enthusiasts committed to maintaining a balanced, stress-free lifestyle. Anyone interested in understanding and proactively managing stress for personal growth. Requirements There are no requirements needed to enrol into this Stress Management course. We welcome individuals from all backgrounds and levels of experience to enrol into this Stress Management course. Career path After finishing this Stress Management course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Stress Management are: Mental Health Nurse - £24K to 40K/year. Occupational Therapist - £25K to 35K/year. Wellness Coach - £20K to 50K/year. Physiotherapist - £25K to 35K/year. Counsellor - £22K to 40K/year. Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Stress Management Awareness Program
Delivered Online On Demand1 hour 42 minutes
£10

Understanding Asperger Syndrome: Diploma in Awareness

5.0(5)

By Online Training Academy

In today's interconnected world, understanding Asperger Syndrome is more crucial than ever. This Diploma in Awareness Course delves into the nuances of Asperger Syndrome, covering its introduction, characteristics, and effects, along with treatment options and considerations for interacting with individuals on the autism spectrum. By immersing yourself in this knowledge, you not only gain a deeper understanding of Asperger Syndrome but also acquire invaluable skills for navigating social and professional environments. Employers increasingly value individuals with a grasp of neurodiversity, making this expertise a valuable asset in the job market, particularly in the UK where inclusivity initiatives are gaining momentum. With the demand for such knowledge on the rise, job opportunities abound, offering competitive salaries that reflect the specialized skill set. Embracing this course equips you with a sought-after proficiency, enhancing your employability and enriching your interactions with individuals with Asperger Syndrome, thereby fostering a more inclusive society. Key Features: CPD Certified Understanding Asperger Syndrome Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Asperger Syndrome Module 02: Characteristics of Asperger Syndrome Module 03: Other Considerations for Dealing with Autistic Individuals Module 04: The Effects of Asperger's Syndrome Module 05: Treatment of Asperger's Syndrome Learning Outcomes: Identify key characteristics of Asperger Syndrome for effective recognition. Analyze the effects of Asperger's Syndrome on individuals and society. Apply appropriate strategies for interacting with autistic individuals sensitively. Evaluate different treatment methods for managing Asperger's Syndrome effectively. Understand the broader context and considerations when dealing with autism. Gain insight into the complexities of Asperger Syndrome and its implications. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Understanding Asperger Syndrome course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Understanding Asperger Syndrome. Moreover, this course is ideal for: Educators seeking to better understand and support autistic students. Healthcare professionals aiming to enhance their knowledge of autism spectrum disorders. Parents and caregivers of individuals with Asperger Syndrome. Individuals interested in gaining insight into neurodiversity and autism. Anyone looking to expand their understanding of Asperger's Syndrome. Requirements There are no requirements needed to enrol into this Understanding Asperger Syndrome course. We welcome individuals from all backgrounds and levels of experience to enrol into this Understanding Asperger Syndrome course. Career path After finishing this Understanding Asperger Syndrome course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Understanding Asperger Syndrome are: Mental Health Nurse - £24K to 40K/year. Special Education Teacher - £23K to 40K/year. Social Worker - £24K to 38K/year. Autism Support Worker - £18K to 30K/year. Counsellor - £20K to 35K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Understanding Asperger Syndrome: Diploma in Awareness
Delivered Online On Demand1 hour 13 minutes
£10

Personal Branding Diploma

5.0(5)

By Online Training Academy

In today's competitive landscape, standing out is not just an advantage - it's essential. With our comprehensive Personal Branding Diploma, you'll gain the knowledge and skills needed to craft a unique, compelling personal brand that resonates with your audience and propels your career or business forward. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In this course, learners will discover how to define and enhance their personal brand. They'll learn how to identify the strengths, values, and unique qualities that set them apart. They'll explore techniques to refine their brand image, focusing on appearance, personality traits, and online presence through social media. Through practical exercises, learners will gain skills in managing and developing their brand identity effectively. They'll also understand the importance of maintaining consistency and authenticity across personal and professional interactions. Furthermore, the course equips learners with strategies to navigate and mitigate brand crises, ensuring they can uphold their reputation even in challenging situations. Overall, participants will emerge with a comprehensive understanding of personal branding principles and practical tools to build and manage their personal brand successfully. Course Curriculum Module 01: Defining Yourself (I) Module 02: Defining Yourself (II) Module 03: Sharpening Your Brand Module 04: Appearance Matters Module 05: Branding Personality Traits Module 06: Social Media (I) Module 07: Social Media (II) Module 08: Controlling and Developing Your Image Module 09: Personal and Professional Influences Module 10: Brand Management During a Crisis Learning Outcomes: Define personal brand elements for effective self-representation strategies. Refine brand identity to resonate with target audiences authentically. Enhance appearance to align with personal brand messaging and values. Cultivate desirable personality traits to strengthen brand perception. Utilize social media platforms for strategic brand promotion and engagement. Manage personal and professional influences to maintain brand authenticity and integrity. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Graduates seeking to establish a strong professional presence online. Entrepreneurs aiming to enhance their personal brand visibility. Professionals in marketing or public relations seeking personal branding expertise. Individuals transitioning careers who want to redefine their personal brand. Anyone interested in building a compelling and authentic online persona. Career path Brand Consultant Social Media Manager Personal Stylist Public Relations Officer Marketing Strategist Image Consultant Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Personal Branding Diploma
Delivered Online On Demand1 hour 19 minutes
£10

Property Block Management

5.0(5)

By Online Training Academy

In today's dynamic real estate landscape, mastering Property Block Management is paramount for success. This Property Block Management course offers a comprehensive understanding of property management principles, covering modules on responsibilities, leasing processes, marketing strategies, and regulatory compliance. With the UK's booming property sector, job opportunities abound, with an average annual salary of £35,000. Learning Property Block Management not only opens doors to lucrative careers but also equips individuals with valuable skills for navigating the complexities of property management. From tenant retention strategies to adaptation in the ever-evolving market, this course provides a competitive edge. Enroll today to gain indispensable knowledge and excel in the thriving property management sector. Key Features: CPD Certified Developed by Specialist Lifetime Access Course Curriculum Module 01: Property Management Overview Module 02: Responsibilities of Property Managers Module 03: Property Listing and Marketing Strategies Module 04: Tenancy Agreement and the Leasing Process Module 05: Effective Property Management Procedures Module 06: Valuation Methods in Property Module 07: Sales Strategies and Buyer Acquisition Module 08: Tenant Retention Strategies Module 09: Regulatory Compliance in Property Management Module 10: Adaptations in the UK Property Market: Opportunities for Growth Learning Outcomes: Master property listing and marketing strategies for optimal visibility. Understand the intricacies of the letting process and tenancy agreements. Develop expertise in the valuation process to make informed property decisions. Navigate regulations effectively, ensuring compliance and risk mitigation. Explore long-term tenant retention strategies to enhance property profitability. Capitalize on market changes by identifying opportunities in the UK property sector. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Property Block Management Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Property Block Management Course is ideal for: Aspiring property managers seeking comprehensive industry knowledge. Individuals looking to enhance their skills in property management. Real estate professionals aiming to expand their expertise. Entrepreneurs interested in property investment and management. Anyone keen on navigating the dynamic UK property market with confidence. Requirements Learners do not require any prior qualifications to enrol on this Property Block Management Course. You just need to have an interest in Property Block Management Course. Career path After completing this Property Block Management Course you will have a variety of careers to choose from. The following job sectors of Property Block Management Course are: Property Manager - £25K to 40K/year. Real Estate Agent - £18K to 50K/year. Property Valuer - £20K to 45K/year. Letting Agent - £18K to 35K/year. Compliance Officer - £22K to 40K/year. Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Property Block Management
Delivered Online On Demand1 hour 42 minutes
£10

Level 7 Event Management

5.0(5)

By Online Training Academy

Are you ready to step into the dynamic world of event management and take your career to new heights? Our comprehensive Level 7 Event Management course is designed to equip you with the essential skills and knowledge needed to thrive in this fast-paced industry. Key Features: CPD Certified Developed by Specialist Lifetime Access In the Level 7 Event Management course, learners will gain comprehensive knowledge and skills essential for organizing successful events. They will understand the intricacies of event planning from start to finish, including invitation strategies and the critical steps involved in planning. The role of event planners will be explored, focusing on decision-making under pressure and maintaining personal effectiveness. Learners will also delve into managing food and beverage operations, ensuring food safety and hygiene standards are met in catering. The course covers crucial aspects like event security, effective event marketing, and creating appealing event decorations. Furthermore, learners will grasp the importance of effective communication in event management and learn methods for handling cleaning and waste disposal during and after events. Overall, this curriculum equips learners with the expertise needed to handle various aspects of event management professionally and efficiently. Course Curriculum Module 01: Invitation to the Event Module 02: Steps to Plan an Event Module 03: Role of an Event Planner Module 04: Personal Level Decision making Under Stress Module 05: Management of Food and Beverage Operations Module 06: Food Safety in Catering Module 07: Food Safety and Hygiene Module 08: Events and Clients Module 09: Event Security Module 10: Event Marketing Module 11: Event Decorations Module 12: Event Classification Module 13: Effective Communication Module 14: Cleaning and Waste Disposal Module 15: Catering at Events Learning Outcomes: Understand event planning fundamentals and invitation protocols. Apply stress management techniques in event decision-making processes. Demonstrate knowledge of food and beverage operations management. Implement food safety and hygiene practices in catering settings. Develop effective event marketing strategies and client management skills. Execute event security measures and manage event decorations effectively. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to excel in event management roles. Event planners seeking to enhance their operational skills. Catering professionals interested in expanding their career opportunities. Marketing professionals aiming to specialize in event promotion. Security personnel looking to transition into event security management. Career path Event Coordinator Event Manager Catering Manager Marketing Executive (Events) Security Manager Food and Beverage Supervisor Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Level 7 Event Management
Delivered Online On Demand3 hours 48 minutes
£10

Phone-Based Customer Service Training

5.0(5)

By Online Training Academy

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Phone-Based Customer Service Training
Delivered Online On Demand2 hours 48 minutes
£10

Medical Secretary / Medical Administrator

By Imperial Academy

Level 5 QLS Endorsed Course | CPD & CiQ Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

Medical Secretary / Medical Administrator
Delivered Online On Demand
£12