Overview This one day Accident Investigation course will give participants the necessary information and skills to enable them to carry out a thorough and effective accident investigation. Description This course will provide attendees with the necessary information and skills, to reach the right conclusions, make effective, practical recommendations and thereby make a significant contribution to improving workplace health and safety. Topics covered: Accidents & Accident Causation – If an organisation does not properly control risks, the outcome of an accident often depends on chance. Because the outcome of an accident cannot be accurately predicted, the only way to effectively reduce accidents is by controlling the underlying causes of all the different accident types. Accident Reporting Process – Reporting of Injuries, Diseases & Dangerous Occurrences Regulations 1995 (RIDDOR) The Process – You have 2 top priorities when you are first notified of an accident. The first is to the injured person to ensure that appropriate medical attention is available. The second priority is then to ensure that the area is made safe to ensure no other persons are injured Accident Investigation – Every employer has a Moral, Legal & Economic obligation to protect the health and safety of employees while at work The Cause of Accidents – During an accident investigation you will be looking for the unsafe acts and the unsafe conditions which contributed to the accident. If you carry out the investigation effectively, then you will find the root cause or causes of the accident Facts to be Collated – When you conduct an accident investigation you should be seeking to obtain information on unsafe acts, unsafe conditions, immediate failures and latent failures. To find out these various elements of the accident you need to ask the questions who, where, when, and what, which will give you details of the event Reaching Conclusion – Identifying all the failure modes, satisfy all the answers to what, where, why, who etc., and thus identify all the causes of the accident Review of Session – Creating an action plan to embed learning. Who should attend Managers, leaders, trainers, health and safety officers and anyone involved in health and safety training and/or procedures. Requirements for Attendees None.
The Effective Team Leader – 2 day training course delivered in Nottingham For new or existing team leaders or supervisors seeking a working knowledge of good practice techniques in managing and getting the best from staff.
Overview This one day course is designed for anyone that deals with telephone sales in either an inbound or outbound call environment. Description The telephone has become a critical tool in obtaining sales in today’s competitive market, and yet it is often an area we pay little attention to, and consequently it becomes a negative aspect of our business rather than the highly positive one it can be. This course sets out to enable the attendees to sell effectively over the phone. The tools that are covered will help generate sales and whether they take inbound or receive outbound calls they will find that if they apply the techniques in this session, their success rate will increase immensely. Topics covered: Advantages and Disadvantages – A look at how the phone can work for and against us in a sales environment. An Introduction to Selling on the Telephone – Understanding the key points that encourage a customer to purchase from us. Structuring and the Sales Process – Defining a set process for structuring a sales call with a chance to demonstrate understanding. Why People Buy – A look at the reasoning behind people’s purchasing decisions. How People Buy – An insight into the emotional factors behind how people arrive at purchasing decisions. Turning Inbound Calls into Sales – Gauging the level of interest of a caller in order to establish the likelihood of a sale. Making Effective Outbound Calls – A set process of ensuring you gain the best advantage with this type of call. Getting Past the Gatekeeper – Understanding the role of the gatekeeper and developing methods of dealing with them in order to speak to the decision maker. Using scripts and techniques that are proven and effective. Sounds Interesting? – Studying three key communication factors when projecting the voice over the phone. Including a chance to review how the participant’s voice comes across over the phone. Methods of Improving the Way You Sound – 10 key tips on vocal improvement. Telephone Questioning Techniques – Giving the delegates the chance to fully understand the different questioning techniques that can be used during a sales call. Features and Benefits – How to practically apply them in a sales scenario. Logical and Emotional Purchasing – A further look at the reasons we buy. Overcoming Objections – Practical use of a set process and ways to apply it in the workplace. Closing the Sale – Clear methodology with a chance to practice the skills in a fun way. Post-course Assignment – A method of carrying the learning into the workplace and ensure continual review. Who should attend the course? Anyone who handles inbound or outbound sales calls over the telephone. Requirements for Attendance No prerequisites required.
Course Summary Enhance your manual therapy practice with Dry Needling. This comprehensive course, led by experienced Osteopath Becky Tyler, provides the essential knowledge and practical skills to confidently integrate Dry Needling into your treatments. Course Highlights: Expert Instruction: Learn from Becky Tyler, an experienced Osteopath, ensuring high-quality, clinically relevant training. Comprehensive Curriculum: Covering foundational theory, practical demonstrations, and extensive hands-on practice, you’ll master trigger point Dry Needling techniques. Practical Focus: Gain proficiency through ample practical sessions, allowing you to refine your skills and apply techniques effectively. Clinical Application: Learn to strategically apply Dry Needling for muscular pain relief, understanding both when and when not to use it. Professional Development: This CPD course aims to develop competent and confident practitioners, enabling you to offer a more comprehensive treatment approach. Course Structure: Online Pre-Learning: Foundational theoretical knowledge. Two-Day In-House Practical Training: Advanced theory and intensive practical application. Post-Course Case Study: Demonstration of clinical reasoning and application. Course Content Introduction History of Acupuncture About Needles Acupuncture Application Effects of Acupuncture Contractions & Contraindications Practical Application Conditions Covered include; Plantar-Fasciitis, Rotator Cuff, Tennis and Golders Elbow, Lower Back Pain/Pathologies, Local Muscular Pain, Muscles Trigger points and much more! Course Prerequisites Physiotherapists Osteopaths Chiropractors Manual Therapists Sports Therapists Sports Massage Therapists (Must be Level 4 qualified or above) We may ask you to provide a copy of your qualification. Assessment Your competency will be assessed through: Online Pre-Learning Quizzes: To ensure comprehension of foundational knowledge. Practical Skills Observations: Continuous assessment of practical technique during training. Post-Course Case Study: A comprehensive evaluation of your ability to apply Dry Needling principles in a clinical context. Certification On completion of this course you will receive a Certificate of Competency in Dry Needling Once completed you will be able to add Dry Needling therapy on to your own indemnity insurance, You will also need to apply for a license from your local council Venue BTST Academy & Clinic, Holly Farm, Clipstone Road, Edwinstowe, Nottingham, NG21 9JD Course Times Start 9.30am – Finish 4:30pm Course Price £ 325 Tutor Becky Tyler BOst, PGCertSPOP, DipSMT Course Terms & Conditions: Click here for the terms and conditions. Course Accreditation Accredited by Active IQ What our Learners say: Gemma Parker; After completing a 2 day Dry Needling course with Becky at her academy, I can highly recommend her amazing facilities and brilliant training. Becky is a great teacher and everyone involved with the academy are super friendly, the location is just stunning too. I thoroughly enjoyed the whole experience and will be booking another course real soon. Dan Green; Excellent facility, great course and very knowledgable instructor. Very highly recommended All reviews taken from our Google Reviews
The NVQ Level 2 Diploma in Decorative Finishing & Industrial Painting is appropriate for individuals aged 16 and over working in the construction sector who specialise in painting and decorating activity and are looking to become eligible for the Blue CSCS Card. The aim of this qualification is to recognise the knowledge, skills and competence of individuals who specialise in painting and decorating activity. Upon completion of the qualification, you will be awarded the NVQ Level 2 Diploma in Decorative Finishing & Industrial Painting. CSCS Cards We can provide CSCS tests and CSCS Cards alongside the qualifications without the need to attend the test centre. Speak with our friendly and helpful team for more information.
Develop a deep understanding of electricity pricing and marginal cost analysis with EnergyEdge's virtual instructor-led training course. Enroll now for a rewarding learning journey!
Presentation Skills 101 is a course designed for those who want to improve their public speaking skills by learning basic skills of persuasion and developing more confidence, credibility and composure when presenting.
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