2221 Problem Solving courses in Glasgow delivered Online

Learn essential car and bike maintenance, first aid, and hybrid tech to prepare for a driving instructor career. Study online anytime. 🔹 Overview: The Become A Driving Instructor Mini Bundle offers a solid foundation in vehicle maintenance, problem-solving, and safety essentials tailored for those aiming to teach others how to drive. Covering everything from basic car and bike care to first aid and hybrid car technology, this bundle is designed for accessible online learning with no garage required. By understanding how vehicles work and mastering problem-solving techniques, learners can better support future drivers through the learning process. The inclusion of first aid ensures a well-rounded approach to safety, while hybrid car knowledge prepares instructors for the evolving automotive landscape. All modules are structured to suit your schedule, making this a practical step toward becoming a confident driving instructor. 🔹 Learning Outcomes: Understand key aspects of car and bike maintenance basics Apply problem-solving methods in vehicle and instructional scenarios Learn first aid principles relevant to driving environments Gain knowledge about hybrid car systems and technology Develop awareness of safety for drivers and instructors Explore maintenance essentials to support learner drivers effectively 🔹 Who is this Course For: Individuals aiming to become qualified driving instructors Existing drivers interested in vehicle maintenance fundamentals Those preparing for careers in driver education and training People wanting to understand hybrid vehicle technology Learners keen to develop problem-solving in driving contexts New instructors needing first aid and safety knowledge Motorbike enthusiasts considering instruction roles Anyone interested in flexible online automotive study options 🔹 Career Path: Driving Instructor (Car & Bike) – £22,000–£35,000 per year Motorbike Instructor – £20,000–£30,000 per year Automotive Technician – £25,000–£33,000 per year Driving School Manager – £28,000–£40,000 per year Fleet Safety Officer – £27,000–£38,000 per year First Aid Trainer (Transport Sector) – £24,000–£32,000 per year

Prepare for LGV instructor roles with car and bike maintenance, first aid, problem solving, and gas saving knowledge. Learn flexibly online. 🔹 Overview: The LGV Driving Instructor Training Mini Bundle equips learners with knowledge essential for instructing large goods vehicle drivers. Covering core vehicle maintenance for cars and bikes, gas saving techniques, and first aid fundamentals, this bundle supports those wanting to guide LGV learners with confidence. Problem solving features prominently to help instructors tackle challenges on the road or in lesson planning. The focus on fuel efficiency via gas saving reflects modern industry needs. Delivered fully online, the courses offer a blend of theory and practical understanding for a rounded training experience without stepping out of your door. 🔹 Learning Outcomes: Learn maintenance basics for cars, bikes, and LGVs Apply problem-solving skills within large vehicle instruction Understand first aid procedures relevant to driving incidents Explore gas saving methods to improve fuel efficiency Develop safety awareness for instructors and LGV learners Gain insight into managing LGV training challenges effectively 🔹 Who is this Course For: Individuals pursuing LGV driving instructor qualifications Drivers interested in large vehicle maintenance knowledge Those wanting to improve fuel efficiency in transport roles Learners seeking first aid skills applicable to driving safety People aiming to support LGV driver education effectively Trainers needing problem-solving techniques for lesson delivery Fleet operators interested in instructor training courses Candidates looking for flexible online LGV instructor study 🔹 Career Path: LGV Driving Instructor – £28,000–£40,000 per year Fleet Manager – £35,000–£50,000 per year Transport Safety Officer – £30,000–£42,000 per year Large Vehicle Technician – £26,000–£35,000 per year Fuel Efficiency Analyst – £27,000–£38,000 per year First Aid Coordinator (Transport Sector) – £25,000–£33,000 per year

Step into any room — virtual or physical — and be the person everyone wants to hire. The People Practice: 8-in-1 Premium Online Courses Bundle is a career-launching, job-winning powerhouse packed with everything today’s employers crave. Whether you're entering the workforce, switching careers, or aiming for promotion, this is your edge. This bundle is ideal for industries like human resources, customer service, operations, consulting, project delivery, management, and coaching. It’s designed to make you hireable across the board. And yes, it includes eight of the most essential skills: Negotiation Skills Problem Solving Team Leader Public Speaking Crisis Management Project Management Life Coaching Self Organisation ✅ FOMO alert: While others are waiting to be trained, you'll already be hireable. ✅ Value alert: 8 courses. 1 price. Unlimited professional power. And don’t just take our word for it — Compete High has 4.8 on 'Reviews.io' and 4.3 on Trustpilot. 📝 Description You can't fake confidence in the job market — but you can build it with the People Practice bundle. In every job role, negotiation skills matter. Whether you're discussing timelines, ideas, or salaries, having standout negotiation skills can make or break opportunities. Hiring managers are actively searching for candidates with real-world negotiation skills. Equally critical is problem solving — the ability to think fast, react smartly, and deliver results. Mastering problem solving makes you valuable in leadership, logistics, customer support, and team settings. Next comes team leader potential. Even if you’re not applying for a management position, showing team leader traits like initiative, direction, and support will always impress recruiters. A professional with team leader capabilities is someone every team needs. Public speaking isn't just for TED Talks. From interviews to meetings, having strong public speaking skills is a must. Practise your public speaking and you’ll command attention — not just request it. Now, let’s talk emergencies. Every workplace faces tough moments. Your ability to show strong crisis management will keep teams grounded. Crisis management is a leadership marker and a major hiring signal. Success hinges on delivery. That’s where project management shines. Employers across all industries want talent skilled in project management — from tech startups to NGOs. Coaching isn’t just for life coaches — it’s a leadership tool. With life coaching strategies, you gain insight into motivation, mentorship, and people dynamics. Life coaching makes you a stronger colleague and a visionary team member. Finally, self organisation is the engine behind every high performer. People who master self organisation hit deadlines, stay focused, and reduce stress — and employers notice. All 8 of these courses work together to shape a truly unstoppable candidate. From negotiation skills to problem solving, from team leader dynamics to self organisation, your CV will shine. ❓FAQ Q: Who is this bundle for? A: Anyone aiming to become instantly more hireable across people-focused industries — from HR to management, consulting to admin. Q: How long does it take to complete? A: Learn at your own pace. Fast-track your progress or take it slow — it's flexible. Q: Do I need prior experience? A: No experience needed. Just a desire to upskill with negotiation skills, problem solving, team leader training, public speaking, crisis management, project management, life coaching, and self organisation.

Conflict might be inevitable—but turning it into organised conversation? That’s where the Conflict Management Mini Bundle comes in. Covering human resources structures, communication skills, organisational tactics, problem solving, and mindfulness, this bundle adds logic to workplace chaos without any incense burning. Whether you’re smoothing office tensions or simply managing competing inbox demands, these modules help you structure how you think, talk, and manage tasks. Calm minds, sharp conversations, and better workplace habits—because arguments rarely send calendar invites in advance. Learning Outcomes: Understand HR processes for workplace support and issue resolution. Learn structured communication skills for various workplace scenarios. Apply problem-solving techniques to interpersonal or team issues. Explore basic mindfulness methods for calm and clarity. Develop organisational habits to manage workflow and stress. Combine HR and communication approaches for smoother interactions. Who is this Course For: HR staff involved in employee conversations or dispute resolution. Team leaders seeking structured thinking in daily management. Office professionals handling internal communication challenges. Admins supporting department heads with workflow organisation. New managers facing people-based problem solving daily. Customer service staff dealing with interpersonal conflicts. Workplace coordinators navigating cross-team communication issues. Anyone interested in clear thinking during workplace disagreements. Career Path: HR Administrator – £26,000/year Workplace Conflict Adviser – £28,000/year Office Manager (Team Focus) – £30,000/year Internal Communications Assistant – £27,500/year Organisation Development Support – £29,500/year Mindfulness Programme Assistant – £25,000/year

Highlights of the Course Course Type: Self-Paced Online Learning Accreditation: AQA Qualification: Nationally Recognised Qualification Study Materials: High-Quality E-Learning Study Materials Certificate: Certificate upon passing the official exam Access:1 Year Access Tutor Support: Paid Tutor Support Customer Support: 24/7 live chat available What you will learn from this course? Upon successful completion of this GCSE Biology Course, you will be able to: Improve your overall cognitive and scientific understanding of biology Contribute to scientific concerns about your environment by learning about biology's principles, processes, and applications through a variety of scientific research Possess the ability to learn and use observational, practical, modelling, research, and problem-solving abilities across a range of educational settings, including the classroom, the field, and other learning environments. Improve your ability to evaluate biological claims by critically analyzing the methodology, supporting information, and quantitative and qualitative findings GCSE Biology Online Course | Higher Tier This GCSE Biology Course is approved by AQA and governed by Ofqual, making it a nationally recognised credential that will boost your CV and set you apart from the competition. This course aims to provide you with extensive skills and knowledge about advanced biology principles and areas such as cell biology, ecology, bioenergetics, etc. Towards the end of this course, you will acquire the required expertise to ace your official GCSE Biology exam and build a successful career in this field. Who is this Course for? The following individuals may benefit from this GCSE Biology Course: University applicants Students who require a grade within grades 4-5 Anyone who requires a higher grade Anyone interested to build a career in STEM Anyone planning to take biology at in A-level Anyone trying to increase their chances of landing a job Anyone who desires to develop their biology knowledge Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Eligibility Requirements This GCSE Biology Course has no academic prerequisites and is open to students from all academic disciplines. Career Path This GCSE Biology Course will provide you with a fresh opportunity to enter the relevant job market and successfully escalate to advanced vocational study. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Assessment Procedure Students must complete a variety of interactive online examinations at the conclusion of each module to evaluate the understanding and skills they are learning in this GCSE Biology Course. These assessments also determine if students can demonstrate these skills effectively. At the end of the module, you can also keep track of your progress and regularly check your score.  Upon successfully completing this course, you can schedule your official exam by contacting us at [email protected]. About Official Exam There are two paper-based and practical tests in the AQA-accredited GCSE Biology Higher Tier. Assessment Format of Paper 1 Concepts covered: cell biology, organisation, infection and response, and bioenergetics Exam time: 1 Hour 45 minutes written exam Total marks: 100 Total weight: 50% of GCSE Question format: multiple choice, structured, closed short answer and open response Assessment Format of Paper 2 Concepts covered: homeostasis and response, inheritance, variation and evolution; and ecology Exam time: 1 Hour 45 minutes written exam Total marks: 100 Total weight: 50% of GCSE Question format: multiple choice, structured, closed short answer and open response Assessment Format of Practical Assessment  In the written exam questions, instructors will assess students' knowledge and comprehension of the material they have covered in the course through a range of practical activities and demonstrations. These questions will account for at least 15% of the total score for the qualifying. Additionally, the majority of these questions will focus on how well students can conduct independent research and apply their knowledge to real-world situations. This GCSE Biology Course is accredited by AQA and regulated by Ofqual. What is AQA? AQA, a well-known awarding body, sets standards, administers exams at the GCSE, AS, and A Level in a variety of areas, and grants qualifications to peruse a desired career. More than half of the GCSE and A-level exams that are taken and graded in the UK each year are administered by AQA. Additionally, employers and institutions all across the world highly respect these credentials. Benefits of AQA This qualification is recognised in the UK and across the world It is valued by employers all over the world Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market What is Ofqual? Qualifications, exams, and assessments are governed in England by Ofqual (The Office of Qualifications and Examinations Regulation). They are in charge of identifying the knowledge, skills, and understanding that students have displayed, and also ensuring that all the assessments and exams reveal what a student has accomplished. Benefits of Ofqual Regulation This regulation is valued internationally Created in accordance with specific national standards Designed in collaboration with industry to guarantee their suitability. Accurately reflect the knowledge, abilities, and understanding that the learners have shown. Candidates who have obtained a qualification that is governed by Ofqual are seen with greater confidence by employers. Course Curriculum Module 1: Cell Biology 1.1 Cell Biology 00:26:00 1.1 Cell Biology. 00:02:00 1.2 Cell Division 00:07:00 1.2 Cell Division. 00:00:00 4.1.3 Transport in Cells 00:16:00 4.1.3 Transport in Cells. 00:00:00 Cell Biology Mini-Quiz (HT) 1 Cell Biology Mini-Quiz (HT) 00:00:00 Module 2: Organisation 2.1 Principles of Organisation 00:34:00 2.1 Principles of Organisation. 00:00:00 2.2 Plant tissues, Organs and Systems 00:06:00 2.2 Plant tissues, Organs and Systems. 00:00:00 Organisation Mini-Quiz (HT) (1) 2 Organisation Mini-Quiz (HT) (1) 00:00:00 Module 3: Infection and Response 3.1 Communicable Diseases 00:20:00 3.2 Monoclonal Antibodies (HT only) 00:04:00 3.3 Plant Diseases 00:04:00 Infection and response Mini quiz (HT) 3 Infection and response Mini quiz (HT) 00:00:00 Module 4: Bioenergetics 4.1 Photosynthesis 00:12:00 4.1 Photosynthesis. 00:00:00 4.2 Respiration 00:08:00 Bioenergetics Mini-Quiz (HT) 4 Bioenergetics Mini-Quiz (HT) 00:00:00 Module 5: Homeostasis and Response 5.1 Homeostasis and Human Nervous System 00:27:00 5.1 Homeostasis and Human Nervous System. 00:00:00 5.2 Hormonal Coordination in Humans 00:35:00 5.2 Hormonal coordination in humans. 00:00:00 5.3 Plant Hormones 00:07:00 5.3 Plant hormones. 00:00:00 Homeostasis Response Mini Quiz (HT) 5 Homeostasis Response Mini Quiz (HT) 00:00:00 Module 6: Inheritance, Variation and Evolution 6.1 Reproduction 00:26:00 6.1 Reproduction. 00:00:00 6.2 Variation and Evolution 00:18:00 6.2 Variation and evolution. 00:00:00 6.3 The Development of Understanding of Genetics and Evolution 00:19:00 6.3 The development of understanding of genetics and evolution. 00:00:00 6.4 Classification of Living Organisms 00:03:00 Inheritance Variation Mini-Quiz (HT) 6 Inheritance Variation Mini-Quiz (HT) 00:00:00 Module 7: Ecology 7.1 Adaptations, Interdependence and Competition 00:07:00 7.1 Adaptations, interdependence and competition. 00:00:00 7.2 Organisation of an Ecosystem 00:14:00 7.2 Organisation of an ecosystem. 00:00:00 7.3 Biodiversity and the Effect of Human Interaction on Ecosystems 00:15:00 7.3 Biodiversity and the effect of human interaction on ecosystems. 00:00:00 7.4 Trophic Levels in an Ecosystem 00:05:00 7.4 Trophic levels in an ecosystem. 00:00:00 7.5 Food Production 00:10:00 7.5 Food production. 00:00:00 Ecology Mini-Quiz (HT) 7 Ecology Mini-Quiz (HT) 00:00:00 Feedback Feedback 00:00:00

The Warehouse Operative or warehouse management course equips individuals with fundamental competencies crucial for effective warehouse management.

Register on the CBT for Children and Adults with Role Playing today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The CBT for Children and Adults with Role Playing is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The CBT for Children and Adults with Role Playing Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the CBT for Children and Adults with Role Playing, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Section 01: CBT Introduction for Children What is Cognitive Behavioral Therapy (CBT)? How Does CBT for Children Work? 00:05:00 ADHD, Anxiety, Mood Disorders, Autism Spectrum Disorder, Trauma and PTSD 00:04:00 Is CBT an Effective Form of Therapy for Children? Eating Disorder, Defiant 00:10:00 Substance Misuse, Researching on Using CBT 00:04:00 Benefits of Using Cognitive Emotional Therapy 00:06:00 Effectiveness of CBT in 3-7 years old Anxious Children 00:05:00 Section 02: What is Cognitive Behavioral Therapy (CBT)? What is Cognitive Behavioral Therapy (CBT)? Epictetus, Areas of CBT App. 2 00:01:00 What is Cognitive Behavioral Therapy (CBT)? Epictetus, Areas of CBT App. 2 00:25:00 Interventions, Cognitive Restructuring, Exposure, Relapse Prevention, Factors! 00:24:00 What are case conceptualization and treatment planning? 00:12:00 Orienting the Patient to Brief CBT, Initial Sessions, Patient Expectations 00:26:00 Problem Solving, Strategies, PMR (Progressive Muscle Relaxation), Deep Breathing, Ä°magery 00:25:00 Section 03: Role Plays: Psychologist and Client Interview 1: Clarification (00.00-00.43 Minutes) and Paraphrasing and Reflection 00:02:00 Interview 2: Explaining Automatic Thoughts to Your Patient 00:01:00 Interview 3: Automatic Thoughts in Session 00:01:00 Interview 4: Automatic Thoughts between Sessions 00:01:00 Interview 5: What is behavioral activation, and why is it important? 00:01:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

In every competitive industry—whether it’s business, education, healthcare, tech, or nonprofit—conflict is inevitable. The difference between candidates who survive and those who thrive is their ability to navigate that conflict with grace and strategy. The Art of Conflict Management Mini Bundle is your ultimate edge. Built to meet modern employer demands, this compact but powerful bundle helps position you as a go-to team player, a strong communicator, and a reliable problem solver across countless roles. The job market isn’t slowing down. Employers are scanning for candidates with tangible value—people who know HR, demonstrate exceptional communication skills, can engage in decisive problem solving, maintain healthy self esteem, and understand foundational psychology. This is not a nice-to-have; it’s a must-have. The time to future-proof your hireability is now. Description This isn’t just another bundle—it’s your pathway to getting noticed, hired, and trusted in any team environment. Whether you’re entering HR, moving up in management, or just getting started in a client-facing role, communication skills are your currency. Combine that with the insight of psychology, the agility of problem solving, the grounding of self esteem, and the strategic oversight of HR, and you’re no longer just job-ready—you’re job-smart. Industries ranging from tech startups and government agencies to NGOs and law firms are emphasizing emotional intelligence and effective collaboration more than ever. And that means individuals with strong communication skills, a foundation in psychology, and confidence built on self esteem are in higher demand. Add HR and problem solving into the mix and you become indispensable. Don’t wait until the market is oversaturated with professionals who did prepare. Lock in your career advantage while you still can. FAQ Who is this bundle for? Anyone aiming to break into or level up in roles that require people management, conflict resolution, or high-level collaboration. That includes careers in HR, sales, management, counseling, education, and administration—fields where communication skills, psychology, and problem solving are non-negotiable. Why now? Because hiring managers are already prioritizing candidates with soft skills backed by real-world insight. With HR, psychology, communication skills, self esteem, and problem solving all built into one streamlined learning track, this bundle gives you the edge while others are still updating their resumes. How is this bundle different? It’s targeted. It’s curated. And it’s created with the modern workforce in mind. Every skill—from communication skills to self esteem—has a job-driven reason for being here. We didn’t just throw courses together. We built a toolset for hireability.

Elite EA/PA Forum We are delighted to announce the Elite EA/PA Forum for ANZ will be on the 25th of September 2025. Our workshop aims to: Enhance your influence and impact by mastering assertive communication, negotiation, and self-advocacy skills. Stay composed and solution-focused in high-pressure situations with practical tools for crisis management and clear decision-making. Embrace evolving technology by understanding how AI and automation can streamline your role and boost efficiency. Future-proof your career by building strategic value, resilience, and adaptability in an ever-changing professional landscape. Keynote Address with Q&A from the audience: What to expect from Sam's Keynote: With over 30 years supporting leaders at the highest levels, Sam Cohen brings a wealth of insight, experience, and stories (the kind she can share) to the stage. From 18 years serving within The Royal Household - including as Deputy Private Secretary and Press Secretary to Her late Majesty Queen Elizabeth II - to working with The Duke and Duchess of Sussex, running the Prime Minister’s Office at Downing Street, and serving as Chief of Staff to the global CEO of Rio Tinto, Sam’s career is a masterclass in discretion, diplomacy, and delivering at the top. In this exclusive keynote, Beyond the Role, Sam will explore how Executive Assistants don’t just support leaders - they shape leadership, drive strategy, and build legacy from behind the scenes. Join us for this rare opportunity to hear from someone who’s been at the epicentre of power - and bring your questions! The keynote will include a live Q&A, where you can ask Sam about her remarkable career, leadership insights, and how to truly excel in high-performance environments. (Don’t ask her what the Queen kept in her handbag - she’s not telling.) Sam Cohen Career Bio: Sam Cohen has spent the last 30 years working to support leaders in the public and private sectors. Sam spent 18 years serving The Royal Household, as Deputy Private Secretary to Her late Majesty Queen Elizabeth II and Press Secretary to The Queen. Sam also served as Private Secretary to The Duke and Duchess of Sussex. Following this time, Sam worked as Director of the Prime Minister’s Office at Downing Street under Boris Johnson and, most recently, was Chief of Staff to the global CEO at Rio Tinto. Source: ABC News - YouTube Channel. Facilitator - AM: The Future-Proofed Assistant: Speak Up, Stand Out & Shape Your Career Path How to reimagine your Assistant role in 2025 and beyond - How the EA role is evolving (and what Executives now expect) & why Assistants who think like strategists will be indispensable Assertiveness as an Assistant – The key to retaining your role & the difference between being ‘helpful’ and being ‘heard’ Self-Advocacy as a Career Growth Strategy – The importance of advocating for your career development, workload boundaries and recognition Own Your Professional Future - Map your career development. Whether you're an EA for life or looking to a role beyond in the future, this is for you. Ruth Kilah Career Bio: Ruth is an international executive career coach and founder of Hoxton Hyde – Executive Career Coaching & Mentoring, delivering 1:1 and group programs for experienced Executive Assistants. She specialises in helping EAs step into higher-level roles, increase their income, and expand their professional impact. With 14 years’ experience supporting C-suite executives in Australia and the UK, Ruth brings deep industry insight and a strategic approach to career development. She empowers Assistants to gain clarity on their next move, adopt a strategic mindset, communicate their value effectively, and lead their own growth conversations with confidence. A former EA turned Stakeholder Relations and Project Manager, Ruth launched Hoxton Hyde in 2018 after spotting a clear gap in the market for tailored coaching for career-driven EAs. She is a respected thought leader in the EA space, regularly sharing insights via LinkedIn and Instagram. Panel: Crisis Mode: What to do when everything goes wrong Master a step-by-step approach to prioritising and problem-solving under pressure. Strengthen emotional resilience and calm decision-making during unexpected disruptions. Learn how to communicate clearly and lead from behind in high-stress situations. Emma-Kate Bos Bio Emma-Kate works alongside the CEO at Squadron Energy, one of Australia’s leading renewable energy companies. With over 28 years of experience in Executive Assistant and Operational roles supporting business leaders in professional services, politics, membership industries, sporting and not-for-profit organisations, Emma-Kate has a deep understanding of business support roles and has managed large teams of assistants and receptionists. She is passionate about developing and mentoring team members Emma-Kate holds an Associate Degree in Law, Mini MBA and Certificate in Public Relations. Sepi Nowlands Sepi has also worked as an EO for Deloitte and spent 18 years previously as an Executive Assistant at the ATO, Law Council of Australia, Grains Research and Development Corporation and Air Services Australia. She is now EA and EO to the CPO. Holly Clareburt Hollie Clareburt is an experienced Executive Assistant, currently supporting the Managing Director of Microsoft New Zealand and the Chief Partner Officer. Known for her professionalism and discretion, she excels in providing high-level support in fast-paced, executive environments. Prior to Microsoft, Hollie was Executive Assistant to the Chief of Corporate & Enterprise Systems at BECA, and previously supported the CEO at SKY News New Zealand. Her career reflects a strong track record of reliability, organisation, and executive partnership. Liv Wilson With over 20 years of experience across banking, government, creative industries, and global tech, Liv has supported senior leaders at companies including LinkedIn and Slack. She brings a strategic lens to the business support function, with deep expertise in operations, leadership enablement, and organisational effectiveness. As a passionate advocate for elevating the role of Executive Assistants, Liv has led women’s networks, championed DEI and social impact initiatives, and continues to push for recognition of business support as a critical driver of business success. She is currently working on her side hustle business - collaborating with executives, entrepreneurs, and small business owners to amplify their impact by removing operational barriers, optimising systems, and unlocking their capacity to lead and grow. Facilitator - PM: Justin Kabbani AI Is Not Here to Replace You. It's Here to Upgrade You. We'll explore Justin's proven 3P framework: Priming – How to set up AI like a strategic advisor by feeding it context, tone and mindset Prompting – How to craft clear, structured instructions to get consistently great results Producing – How to turn AI outputs into high-leverage work that makes you stand out Your session outcomes: Real examples from admin professionals already using AI to elevate their work Prompts you can copy, adapt, and test live Interactive exercises to build confidence fast A practical challenge to implement right after the session If you’ve been overwhelmed by AI, or underwhelmed by its impact, this session will change that. You'll leave with tools you can use today, and a mindset you’ll carry forward for the rest of your career. Justin Kabbani Career Bio: Justin Kabbani is one of Australia’s most in-demand AI trainers and keynote speakers, known for making AI feel simple, powerful, and immediately useful. He’s worked with brands like Uber, Treasury Wine Estates, and Udemy, helping their teams embed AI into daily workflows, strategic planning, and executive communication. Over the past two years, Justin has trained more than 2,000 professionals across Australia and beyond, consistently earning feedback like “mind-blowing,” and “game-changing”. His signature Prime, Prompt, Produce framework has transformed how business leaders, executive assistants, marketers, and teams think, work, and communicate with AI, without needing to be “tech people.” Justin believes AI isn’t here to replace people. It’s here to take the robotic work off our plate, so we can focus on what humans do best. LinkedIn: https://www.linkedin.com/in/justinkabbani/ Website: https://justinkabbani.com/ Speed Connections Networking Session Join us for Speed Connections, a lively 30-minute networking session designed to foster meaningful connections in a fun, fast-paced environment. Every 10 minutes, attendees will be placed into new breakout rooms with small groups, giving everyone the chance to meet a diverse range of peers. Each breakout session will feature engaging prompts to spark conversations and make networking enjoyable and memorable! Who will attend this event? Executive Assistant (EA) Personal Assistant (PA) Virtual Assistant (VA) Legal Secretary Legal Executive Assistant Administrative Assistant Office Manager Health Care Office Manager Chief of Staff Additional roles may be relevant depending on role responsibilities along with development opportunities. We understand the challenge. Professional development for assistants is often undervalued, and securing budget or approval for external training can be difficult. That’s why we’ve created a ready-to-use business case template to help you justify attendance at this event and highlight the value it brings to both you and your organisation. If you need support or costings confirmed for single or group attendance, please reach out to our support team at: support@elite-forums.com You can download and edit the template below: This workshop is open to females, male including trans women/males and non-binary professionals. Group Rate Discounts: To discuss our group rates in more detail, please email support@elite-forums.com and provide the following: Group Number (How many would like to attend) Event Date (If numerous dates, please advise if we are splitting attendees across multiple dates) Attendee Contact details (Or request our Group Rate Document. Complete and return - we'll sort the rest.) Group discounts are on request - see below group rate discount brackets: 🧩 You just need one piece to come together - to unlock your Elite Potential. 🔑 Please note: All facilatators, panelists, and speakers are all PAID with applicable contracts in place. We value our speakers and want the best to ensure our attendees get the best development. Media outlets/organisations will not be permitted to attend this event.

This course is designed to elevate your customer service skills and provide you with the tools to create exceptional customer experiences. Through this course, you will learn the art of effective communication, active listening, and customers' problem-solving skills with confidence. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme Learn the fundamentals of customers service. Recognise the importance of the special meet and greet techniques and learn to perform the same. Be able to gain the best experience of what customers can expect from a customers service agent. Understand the concept of equality in diversity. Learn the telephonic skills required to become a confident customer service agent. Learn the tips and hints needed to gain proficiency in customer service. Understand how to handle the complaints of the customers. Develop the necessary skills to become a professional customer service agent. Customer Service Course Training Overview This customer service course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. But how is this done? How do you ensure it's consistent across your business? What are the benefits of delivering great customer service? This customer service course will start by making it very clear exactly what we mean by customer service, and why it's so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more. Who should take this course? This comprehensive customer service course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of customer service. This customer service course is felicitous for those, who want to be the best in their jobs. Whether you are completely new to the field or are an aspiring professional, the customer service course will help open doors to a wide range of professions within your chosen field, helping you to stand out to employers with up-to-date skills that can be used to enhance your CV. Entry Requirements There are no academic entry requirements for this interior design staging certification course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This interior design staging certification course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Course Curriculum Module 1: About the Course Module 2: What is Customer Service Module 3: The Goals of Great Customer Service Module 4: Discovering and Understanding Customer Needs Module 5: Delivering Maximum Levels of Customer Service Module 6: Making Customers Feel Great From the Start Module 7: Communication Skills Module 8: Non-verbal Communication and Body Language Module 9: Dealing with Customer Complaints Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org