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This Business Research Analyst Course is designed to equip learners with essential knowledge and techniques for analysing business processes and interpreting data effectively. Through a series of focused modules, you will explore core concepts such as process management principles, customer insights, and performance measurement strategies. The curriculum guides you through critical tools including Pareto charts, histograms, run charts, and control charts, fostering a deep understanding of variation and data-driven decision-making. Structured to refine your analytical approach, this course emphasises teamwork and strategic use of data to enhance business performance. You will engage with exercises that present data clearly and learn how to interpret charts to identify patterns and opportunities. Whether you are aiming to contribute to process improvements or support informed business decisions, this course offers a well-rounded foundation in research analysis, tailored for online learning and accessible to all levels of experience. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction Module 02: Agenda and Principles of Process Management Module 03: The Voice of the Process Module 04: Working as One Team for Improvement Module 05: Exercise: The Voice of the Customer Module 06: Tools for Data Analysis Module 07: The Pareto Chart Module 08: The Histogram Module 09: The Run Chart Module 10: Exercise: Presenting Performance Data Module 11: Understanding Variation Module 12: The Control Chart Module 13: Control Chart Example Module 14: Control Chart Special Cases Module 15: Interpreting the Control Chart Module 16: Control Chart Exercise Module 17: Strategies to Deal with Variation Module 18: Using Data to Drive Improvement Module 19: A Structure for Performance Measurement Module 20: Data Analysis Exercise Module 21: Course Project Module 22: Test your Understanding Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Business Research Analyst training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Business Research Analyst training.

The Customer Support Engineer Apprentice Course is designed to develop essential skills for anyone aiming to excel in customer service and technical support roles. This course offers a thorough introduction to effective telephone communication, covering everything from phone etiquette and managing calls to building rapport and handling challenging conversations. Learners will also gain insight into key business practices such as mail services, invoicing, and record keeping, ensuring they understand the operational side of customer support within an organisation. Alongside technical communication, the course focuses on critical organisational and planning skills to improve efficiency and customer satisfaction. With modules dedicated to business writing, customer relationship management, and scheduling, learners will be well-prepared to handle a variety of customer interactions and administrative tasks confidently. Whether dealing with inbound or outbound enquiries, this course provides a solid foundation for those looking to enhance their professional communication and support capabilities in a remote learning format. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Customer Support Engineer Apprentice training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Customer Support Engineer Apprentice training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

This Account & Finance Manager Course offers a detailed exploration of the essential principles and practices that underpin accounting and finance roles in modern businesses. Starting with foundational accounting concepts and standards, the course guides learners through core topics such as double-entry bookkeeping, balance sheets, income statements, and financial statements. It further expands to cover cash flow analysis, profit and loss understanding, and financial budgeting, providing a solid framework to manage company finances effectively. The curriculum is designed to build a clear understanding of accounting processes crucial for any managerial role in finance. Beyond accounting, the course delves into key finance and investment areas, including financial planning, wealth management, risk assessment, and investment strategy. Learners will also gain insights into specialised topics such as divorce financial planning and using tools like Google Analytics to enhance financial decision-making. Whether you aim to deepen your knowledge or refine your financial management capabilities, this course delivers relevant expertise suited for those managing accounts and finance operations in various industries. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum: Module 01: Introduction to Accounting Module 02: The Role of an Accountant Module 03: Accounting Concepts and Standards Module 04: Double-Entry Bookkeeping Module 05: Balance Sheet Module 06: Income statement Module 07: Financial statements Module 08: Cash Flow Statements Module 09: Understanding Profit and Loss Statement Module 10: Financial Budgeting and Planning Module 11: Auditing Finance & Investment Module 12: Introduction to Finance Module 13: Essential Skill for Financial Advisor Module 14: Financial Planning Module 15: Wealth Management and Guide to Make Personal Financial Statements Module 16: Financial Risk Management and Assessment Module 17: Investment Planning Module 18: Divorce Planning Module 19: Google Analytics for Financial Advisors Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Account & Finance Manager training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Account & Finance Manager training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Stepping into an assistant manager role demands more than just a job title—it calls for confidence in decision-making, clarity in communication, and a sharp eye for detail. This Assistant Manager Training Course is designed to shape strong, capable leaders by covering essential supervisory duties, communication strategies, and techniques to manage people and performance effectively. Whether you're aiming to move up in your current role or simply refine your skills, this course delivers focused training across leadership, recruitment, office administration, conflict resolution, and time management. The course progresses through a well-organised series of modules, each designed to build your knowledge in key areas without overwhelming you. From understanding the role of supervision to mastering negotiation, managing workplace stress, and developing strong organisational habits, the content is packed with insight that matters. You’ll also explore cybersecurity basics, business writing, and how to lead meetings with confidence. This course offers a solid foundation for anyone looking to sharpen their ability to lead teams, manage operations smoothly, and support senior management with assurance. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Fundamentals of Supervisor Training Module 02: Understanding the Role of Supervision Module 03: Essential Skills in Supervision Module 04: Recruitment and Dismissal Module 05: Employee Management Module 06: Communication Skill Development Module 07: Conflict Management Module 08: Cybersecurity for Employees Module 09: Introduction to Office Administration Module 10: Skills of an Effective Administrator Module 11: Business Writing Skills Module 12: Managing Meetings and Giving Feedback Module 13: Organisational Skills Module 14: Negotiation Techniques Module 15: Conflict Management Module 16: Stress Management Module 17: Time Management Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Assistant Manager training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Assistant Manager training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Delighting customers goes far beyond solving issues—it’s about creating connections, maintaining trust, and ensuring every interaction counts. Our Customer Support Specialist Course is designed to equip learners with the confidence and understanding to navigate customer-facing roles in retail environments, where expectations are high and patience is often tested. Whether you're handling complaints, guiding purchases, or managing queues, this course offers insight into the psychology behind buyer behaviour, the art of communication, and the essentials of retail service strategy. From mastering the sales process to understanding consumer rights, the curriculum covers every angle of support work within a retail setting. You'll explore how to negotiate effectively, manage store safety, analyse trends, and engage with customers across different sales channels. With a strong focus on communication, behavioural insight, and operational knowledge, this course provides a solid foundation for anyone looking to build a rewarding role in customer support—one interaction at a time. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07:Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Customer Support Specialist training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Customer Support Specialist training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Master the foundations and finer details of CAD design with this focused CAD Modelling Techniques Course. Whether you're refining your understanding or building a strong base from scratch, this course takes you through everything from 2D shapes and 3D geometry to assemblies, extrusion, and rotation. With a clear progression through CAD principles, software introductions, and modelling strategies, it’s designed to support learners who want to strengthen their technical knowledge and apply it with confidence in digital design environments. Across 16 structured modules, you’ll explore widely-used platforms such as AutoCAD, SolidWorks, FreeCAD, and T-Flex CAD. You’ll also delve into CAD-specific topics like blending operations, civil drawing parameters, and grid-based modelling. Each section is structured to keep the learning process streamlined and engaging, guiding you through core modelling methods with clear, focused instruction. Whether you're considering a CAD design career in the UK or expanding your technical know-how. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to CAD Design Module 02: CAD Designer Career in the United Kingdom Module 03: Basics for CAD Design - Part 1 Module 04: Basics for CAD Design - Part 2 Module 05: 2D Shape in CAD Module 06: 3D Shape in CAD Module 07: Geometry and Modelling Module 08: Assemblies in CAD Design Module 09: Extrusion and Rotations Module 10: Blending Operations in CAD Module 11: Grids and Regular Polygons Module 12: Parameters in Civil Drawings Module 13: Introduction to AutoCAD Module 14: Introduction to T-Flex CAD Module 15: Introduction to SolidWorks Module 16: Introduction to FreeCAD Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The CAD ModellingTechniques training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our CAD ModellingTechniques training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Navigating the intricacies of the UK tax system can be daunting, but the Tax Assistant’s Guide Course simplifies this journey with clarity and precision. Designed to provide a thorough understanding of essential tax concepts, this course covers everything from individual tax obligations and National Insurance to complex areas such as corporation tax and capital gains. Whether you’re new to the field or looking to refresh your knowledge, each module is crafted to deepen your grasp of taxation principles and practices relevant to today’s financial environment. This course also sheds light on critical elements like submitting self-assessment tax returns, payroll management, and import/export taxation, ensuring a well-rounded foundation. Additionally, modules on double entry accounting and financial analysis enhance your ability to interpret financial data, a valuable asset for any tax assistant. With a dedicated focus on the UK tax framework, this guide equips learners with the insights needed to confidently support tax-related tasks, making it an essential resource for those pursuing a career in tax accounting or related sectors. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Tax System and Administration in the UK Module 02: Tax on Individuals Module 03: National Insurance Module 04: How to Submit a Self-Assessment Tax Return Module 05: Fundamental of Income Tax Module 06: Advanced Income Tax Module 07: Payee, Payroll and Wages Module 08: Value Added Tax Module 09: Corporation Tax Module 10: Capital Gain Tax Module 11: Inheritance Tax Module 12: Import and Export Module 13: Double Entry Accounting Module 14: Management Accounting and Financial Analysis Module 15: Career as a Tax Accountant in the UK Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Tax Assistant's Guide training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Tax Assistant's Guide training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

The Commercial Manager Training Course offers a detailed exploration of the essential principles and practices that underpin effective commercial management. Designed to provide a solid foundation, this course covers critical areas such as managing commercial relationships, partnerships, budget and cash flow oversight, and negotiation techniques. Each module is crafted to enhance understanding of how to navigate the complexities of commercial projects, from risk management to customer lifecycle strategies, ensuring participants gain a well-rounded perspective on managing commercial operations successfully. This course also delves into the roles of shareholders, loans and debt management, and the key legislations influencing commercial activities. With a focus on strategic thinking and decision-making, the training equips learners with the knowledge to foster productive business relationships and optimise financial performance. Ideal for professionals aiming to deepen their commercial acumen, this course provides valuable insights through a structured and engaging curriculum, all delivered in an accessible online format. Whether you are looking to refine your skills or broaden your understanding, this course is tailored to support your professional growth in the commercial sector. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Commercial Management Module 02: Commercial Relationship Part-1 Module 03: Commercial Relationship Part-2 Module 04: Partnership and Agreements Module 05: Budget Management Module 06: Cash Flow Management Part- 1 Module 07: Cash Flow Management Part- 2 Module 08: Negotiation Module 09: Commercial Risk Management Module 10: Commercial Project Management Module 11: Customer Relationship Management (CRM) Part-1 Module 12: Customer Relationship Management (CRM) Part-2 Module 13: Managing Customer Lifecycle Module 14: Roles of Shareholders in Commercial Management Module 15: Loans and Debts Management Module 16: Commercial Legislations Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Commercial Manager training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Commercial Manager training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Step confidently into the rewarding field of health and social care with our Health Services Officer Course. Designed for those looking to understand the essential workings of care services, this course explores everything from communication and safeguarding to legal standards and risk management. Whether you're new to the sector or seeking structured knowledge to support your existing experience, this course offers a well-rounded foundation built around key responsibilities and professional standards. Each module has been carefully developed to reflect the core principles of working in health and social care, with a strong focus on ethical conduct, policy understanding, and individual rights. You'll gain a clear sense of your role in supporting others, while developing insight into how services operate safely and fairly. With no requirement for physical attendance, you can study on your own terms, gaining valuable insight into this essential sector from wherever you are. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Health and Social Care Module 02: Communication and its Relevance Module 03: Rights and Responsibilities as a Health and Social Care Worker Module 04: Role as A Caregiver and Healthcare Professional Module 05: Working in Health and Social Care: Promoting Equality, Diversity and Rights Module 06: Important Principles and Policies in Health and Social Care Work Module 07: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 Module 08: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2 Module 09: Safeguarding Vulnerable Individuals Module 10: Health and Safety Responsibilities Module 11: Risk Management in Health and Social Care Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Health Services Officer training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Health Services Officer training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

The Digital Project Manager Course offers a thorough exploration of project management principles tailored for the dynamic digital landscape. From foundational concepts to advanced strategies, this course guides learners through essential areas such as time and quality management, risk assessment, and effective communication. Participants will gain insight into globally recognised frameworks like PMBOK and PMI, equipping them to manage projects with confidence and clarity. Every module is crafted to develop a strong grasp of both the technical and human aspects of project management, ensuring a balanced understanding of how to lead digital projects efficiently. Designed for those seeking to advance their knowledge without the need for in-person attendance, the course covers critical topics including change management, business resilience, and talent management. It addresses the nuances of organising meetings, managing resources, and handling stress and conflict within project teams. By navigating through the full project life cycle and exploring global perspectives, learners will be well-prepared to adapt their approach to various digital environments and organisational needs, making this an ideal choice for professionals aiming to enhance their project management acumen in the digital arena. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Project Management Module 02: PMBOK and PMI Module 03: Global Project Management Module 04: Project Life Cycle Module 05: Time Management Module 06: Quality Management Module 07: Effective Planning & Scheduling Module 08: Human Resource Management Module 09: Performance Management Module 10: Talent Management Module 11: Organising Meeting and Conferences Module 12: Managing Resources Module 13: Change Management Module 14: Business Resilience and Crisis Management Module 15: Conflict Management Module 16: Stress Management Module 17: Communication Skills Module 18: Procurement & Purchasing Management Module 19: Risk Management Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Digital Project Manager training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Digital Project Manager training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included