Name: Supporting the Wellbeing of Your Colleagues
Price: 445 GBP
Availability: InStock

Edinburgh

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This one-day course presents a comprehensive overview of the essential elements of effective technical report writing and will help delegates develop the practical skills required to write reports for internal or external audiences.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">An exciting and practical one-day training course from one of the UK&rsquo;s leading trainers. Designed for anyone who needs to improve their technical report writing skills.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Introduction</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Many professional have difficulty in expressing ideas on paper which means that useful concepts may never be fully understood or valued. Effective report writing, the exchange of information, ideas, opinions and decisions between people at all levels, internally and externally, makes a vital contribution to organisational success. Engineers and other professionals spend a high proportion of their working time compiling reports.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course aims to present a comprehensive overview of the essential elements of effective technical report writing and help delegates develop the practical skills required to write successfully, for an internal or external audience.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">About the Trainer</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Tony Buon is a psychologist, trainer and author. Tony holds graduate and postgraduate degrees in psychology, behavioural sciences and workplace education.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Tony has lectured at leading universities in the UK and Australia. Among the subjects he has taught are psychology, leadership, and communication. Tony also taught on an accredited MBA programme at RGU in Aberdeen.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Tony was born in the UK and spent many years living in Australia. Today he lives in London. He has worked in more than 35 countries and with many of the world&rsquo;s leading organisations. Tony&rsquo;s best‐selling latest book is Communication Genius: 40 Insights from the Science of Communication, and is published by Hachette in the UK and the USA.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Organisations who have previously received our training include: ABB, Axa, Air Products, Aramco, Bechtel, Boustead, Coca‐Cola, CNOC, DAA, Dolphin Energy, ECITB, ENI Engineer‐ ing, Fluor Genesis, GulfMark, Imtech, Marathon Oil, NHS, PDO, Services Design Solution, SNC Lavalin, Technip, WSPCEL</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The Course</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is run as a one‐day course on‐site, from 9‐5.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Topics covered:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Planning technical reports</li><li fr-original-style="" style="box-sizing: border-box;">The significance of audience when writing</li><li fr-original-style="" style="box-sizing: border-box;">The importance of drafting</li><li fr-original-style="" style="box-sizing: border-box;">Formatting or structuring a technical report</li><li fr-original-style="" style="box-sizing: border-box;">Using appendices and referencing</li><li fr-original-style="" style="box-sizing: border-box;">Use and limitations of graphics and illustrations</li><li fr-original-style="" style="box-sizing: border-box;">Grammar, style &amp; readability</li><li fr-original-style="" style="box-sizing: border-box;">Proofreading, design and layout issues</li><li fr-original-style="" style="box-sizing: border-box;">Submitting an excellent finished report</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Participants are asked to bring a recent technical report with them to work on during the course. This can be their own or a generic one.</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who is it For?</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is suitable for all people who write technical reports. People who have previously attended were:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Engineers, Technicians and Scientists</li><li fr-original-style="" style="box-sizing: border-box;">Recent graduates in technical roles</li><li fr-original-style="" style="box-sizing: border-box;">HR and OD Managers</li><li fr-original-style="" style="box-sizing: border-box;">Managers needing &lsquo;refresher training&rsquo;</li></ul><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">How is it Taught?</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Participants to this seminar will receive a training on technical report writing with the trainer utilising a variety of proven adult learning teaching and facilitation techniques. Practical group work and exercises will be used to facilitate learning and provide a fun and energising learning environment.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Comments from previous participants:</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&ldquo; ...one of the best courses I have ever attended!&rdquo;&ldquo;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">I can&rsquo;t believe how much I learnt. This course developed my writing skills in really practical ways&ldquo;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&ldquo;...the trainer was excellent and the individual feedback and advice fantastic&rdquo;&ldquo;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&ldquo;This course will make me a better at my job, I have new skills I can use every day&rdquo;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&ldquo;A delightfully enjoyable and practical course&rdquo;</p>

This one-day course presents a comprehensive overview of the essential elements of effective technical report writing and will help delegates develop the practical skills required to write reports for internal or external audiences.



An exciting and practical one-day training course from one of the UK’s leading trainers. Designed for anyone who needs to improve their technical report writing skills.





Introduction
Many professional have difficulty in expressing ideas on paper which means that useful concepts may never be fully understood or valued. Effective report writing, the exchange of information, ideas, opinions and decisions between people at all levels, internally and externally, makes a vital contribution to organisational success. Engineers and other professionals spend a high proportion of their working time compiling reports.
This course aims to present a comprehensive overview of the essential elements of effective technical report writing and help delegates develop the practical skills required to write successfully, for an internal or external audience.


About the Trainer
Tony Buon is a psychologist, trainer and author. Tony holds graduate and postgraduate degrees in psychology, behavioural sciences and workplace education.
Tony has lectured at leading universities in the UK and Australia. Among the subjects he has taught are psychology, leadership, and communication. Tony also taught on an accredited MBA programme at RGU in Aberdeen.
Tony was born in the UK and spent many years living in Australia. Today he lives in London. He has worked in more than 35 countries and with many of the world’s leading organisations. Tony’s best‐selling latest book is Communication Genius: 40 Insights from the Science of Communication, and is published by Hachette in the UK and the USA.
Organisations who have previously received our training include: ABB, Axa, Air Products, Aramco, Bechtel, Boustead, Coca‐Cola, CNOC, DAA, Dolphin Energy, ECITB, ENI Engineer‐ ing, Fluor Genesis, GulfMark, Imtech, Marathon Oil, NHS, PDO, Services Design Solution, SNC Lavalin, Technip, WSPCEL


The Course
This course is run as a one‐day course on‐site, from 9‐5.
Topics covered:
Planning technical reports
The significance of audience when writing
The importance of drafting
Formatting or structuring a technical report
Using appendices and referencing
Use and limitations of graphics and illustrations
Grammar, style & readability
Proofreading, design and layout issues
Submitting an excellent finished report
Participants are asked to bring a recent technical report with them to work on during the course. This can be their own or a generic one.


Who is it For?
This course is suitable for all people who write technical reports. People who have previously attended were:
Engineers, Technicians and Scientists
Recent graduates in technical roles
HR and OD Managers
Managers needing ‘refresher training’
How is it Taught?
Participants to this seminar will receive a training on technical report writing with the trainer utilising a variety of proven adult learning teaching and facilitation techniques. Practical group work and exercises will be used to facilitate learning and provide a fun and energising learning environment.





Comments from previous participants:
“ ...one of the best courses I have ever attended!”“
I can’t believe how much I learnt. This course developed my writing skills in really practical ways“
“...the trainer was excellent and the individual feedback and advice fantastic”“
“This course will make me a better at my job, I have new skills I can use every day”
“A delightfully enjoyable and practical course”

Buon Consultancy

Business Communication Skills

Business Communication

Report Writing

Effective report writing, the exchange of information, ideas, opinions and decisions between people at all levels, internally and externally, makes a vital contribution to organisational success.

Technical Report Writing Course (£695 total for this 1-day course for a group of 4-15 people)

General admission

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Becoming a &ldquo;Mental Health First Aider&rdquo; in your organisation</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Online Training Course Overview</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Mental Health First Aid is about providing staff with the skills to help someone who is developing a mental health problem or experiencing a mental health crisis. The impact of physical illness and injury is widely understood as a cause of lost productivity and revenue within a business or organisation. However, mental ill-health is responsible for significant disruption, turnover, and lost productivity.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Training Course Objectives</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">By the end of this online training course, participants will be able to:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand the role and limitations of the Mental Health "First Aider"</li><li fr-original-style="" style="box-sizing: border-box;">Recognise the symptoms of mental ill-health</li><li fr-original-style="" style="box-sizing: border-box;">Provide initial help and referral to those in need</li><li fr-original-style="" style="box-sizing: border-box;">Promote wellbeing in the workplace</li><li fr-original-style="" style="box-sizing: border-box;">Be mindful of your own wellbeing in the role</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Designed For</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Anyone who wants to become a mental health first aider (MHFA)</li><li fr-original-style="" style="box-sizing: border-box;">All Managers, Supervisors and Team Leaders</li><li fr-original-style="" style="box-sizing: border-box;">All HRM Professionals</li><li fr-original-style="" style="box-sizing: border-box;">Anyone who wants to broaden their understanding of workplace mental health</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learning Methods</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course will utilise various proven learning techniques to ensure maximum understanding, comprehension, and retention of the information presented. Exercises, small group work, case studies and short video clips are used to enhance learning.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The course is taught by a Consultant Psychologist, a Certified Employee Assistance Professional (CEAP) with over 25-years&rsquo; experience with Workplace Mental Health.&nbsp;</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Training Course Outline</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Introduction to mental health first-aid concepts</li><li fr-original-style="" style="box-sizing: border-box;">Limitations of your role</li><li fr-original-style="" style="box-sizing: border-box;">Understanding mental health stigma</li><li fr-original-style="" style="box-sizing: border-box;">Determinants/causes of mental health issues</li><li fr-original-style="" style="box-sizing: border-box;">Understanding common mental health issues</li><li fr-original-style="" style="box-sizing: border-box;">How do you know if someone is experiencing a problem?</li><li fr-original-style="" style="box-sizing: border-box;">Getting help and helping others</li><li fr-original-style="" style="box-sizing: border-box;">Finding external professional help - Referral skills</li><li fr-original-style="" style="box-sizing: border-box;">Self-care &ndash; being mindful of your own wellness</li></ul>

Becoming a “Mental Health First Aider” in your organisation



Online Training Course Overview
Mental Health First Aid is about providing staff with the skills to help someone who is developing a mental health problem or experiencing a mental health crisis. The impact of physical illness and injury is widely understood as a cause of lost productivity and revenue within a business or organisation. However, mental ill-health is responsible for significant disruption, turnover, and lost productivity.
Training Course Objectives
By the end of this online training course, participants will be able to:
Understand the role and limitations of the Mental Health "First Aider"
Recognise the symptoms of mental ill-health
Provide initial help and referral to those in need
Promote wellbeing in the workplace
Be mindful of your own wellbeing in the role
Designed For
Anyone who wants to become a mental health first aider (MHFA)
All Managers, Supervisors and Team Leaders
All HRM Professionals
Anyone who wants to broaden their understanding of workplace mental health
Learning Methods
This course will utilise various proven learning techniques to ensure maximum understanding, comprehension, and retention of the information presented. Exercises, small group work, case studies and short video clips are used to enhance learning.
The course is taught by a Consultant Psychologist, a Certified Employee Assistance Professional (CEAP) with over 25-years’ experience with Workplace Mental Health. 



Training Course Outline
Introduction to mental health first-aid concepts
Limitations of your role
Understanding mental health stigma
Determinants/causes of mental health issues
Understanding common mental health issues
How do you know if someone is experiencing a problem?
Getting help and helping others
Finding external professional help - Referral skills
Self-care – being mindful of your own wellness

Mental Health First Aid

Mental Health "First Aid" Course (£695 total for this 1-day course for a group of up to 12 people)

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Whilst intuition and reasonableness are important aspects of responding to conflict it is not enough to rely on these things if we are going to be consistent and fair, prevent further harm being done and arrive at lasting solutions. People therefore need a framework within which they can discover what works well or them and how effective they can really be at resolving their own conflicts or intervening as a Manager. This course covers mediation and workplace conflict resolution skills suitable for people in all type of organisations.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Objectives</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">At the completion of this course participants should be able to:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">1. Understand the positive and negative aspects of workplace conflict</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">2. Apply effective communication strategies to resolve workplace conflict situations</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">3. Understand the stages of workplace mediation</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">4. Use basic mediation skills to resolve conflict in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Content</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Resources for responding to conflict</li><li fr-original-style="" style="box-sizing: border-box;">Analysing Your Conflict Handling Behaviour (styles)</li><li fr-original-style="" style="box-sizing: border-box;">Resolving and Managing Conflict</li><li fr-original-style="" style="box-sizing: border-box;">Workplace mediation stages and process</li><li fr-original-style="" style="box-sizing: border-box;">Use and limitation of workplace mediation</li></ul><div fr-original-style="" style="box-sizing: border-box;">Please Note: This course is not intended to equip or accredit participants to be &lsquo;mediators.&#39; Mediation training can require up to sixty hours of instruction. This course will cover introductory skills‐based training only.</div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Instructor</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Tony Buon, Dip. Wel., B.A (Psych), M.A (Hons) M. Litt (eqiv) DipMed, GradEdu, CEAP, Cert. Med, MMII, RCMC</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Tony is a very experienced mediator, workplace psychologist, coach and author. He is a Certified Employee Assistance Professional (CEAP) and a Registered Civil and Workplace Mediator (CMC). Tony has over thirty years&rsquo; experience working with some of the world&rsquo;s leading organisations in over 30 countries.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Tony holds graduate and post‐graduate degrees in psychology, behavioural sciences, and workplace education. Tony has taught Leadership, Psychology, and Human Resources Management up to Master&rsquo;s Level in Universities and Colleges in Australia and the UK and has also taught on an accredited M.B.A. programme.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Tony has worked with a number of leading organisations including Aberdeenshire Council, Amnesty International, ADCO, AXA, BUPA, Coca‐Cola, CSR, Diageo, Dolphin Energy, Dublin Airport Authority, DuPont, DWP, IFNGO, International Olympic Committee, London Hospital, Midlothian Council, MOJ, NHS, Scottish Police College, Shell, Talisman, and University College London.</p>

Whilst intuition and reasonableness are important aspects of responding to conflict it is not enough to rely on these things if we are going to be consistent and fair, prevent further harm being done and arrive at lasting solutions. People therefore need a framework within which they can discover what works well or them and how effective they can really be at resolving their own conflicts or intervening as a Manager. This course covers mediation and workplace conflict resolution skills suitable for people in all type of organisations.



Course Objectives
At the completion of this course participants should be able to:
1. Understand the positive and negative aspects of workplace conflict
2. Apply effective communication strategies to resolve workplace conflict situations
3. Understand the stages of workplace mediation
4. Use basic mediation skills to resolve conflict in the workplace
Course Content
Resources for responding to conflict
Analysing Your Conflict Handling Behaviour (styles)
Resolving and Managing Conflict
Workplace mediation stages and process
Use and limitation of workplace mediation
Please Note: This course is not intended to equip or accredit participants to be ‘mediators.' Mediation training can require up to sixty hours of instruction. This course will cover introductory skills‐based training only.
Course Instructor
Tony Buon, Dip. Wel., B.A (Psych), M.A (Hons) M. Litt (eqiv) DipMed, GradEdu, CEAP, Cert. Med, MMII, RCMC
Tony is a very experienced mediator, workplace psychologist, coach and author. He is a Certified Employee Assistance Professional (CEAP) and a Registered Civil and Workplace Mediator (CMC). Tony has over thirty years’ experience working with some of the world’s leading organisations in over 30 countries.
Tony holds graduate and post‐graduate degrees in psychology, behavioural sciences, and workplace education. Tony has taught Leadership, Psychology, and Human Resources Management up to Master’s Level in Universities and Colleges in Australia and the UK and has also taught on an accredited M.B.A. programme.
Tony has worked with a number of leading organisations including Aberdeenshire Council, Amnesty International, ADCO, AXA, BUPA, Coca‐Cola, CSR, Diageo, Dolphin Energy, Dublin Airport Authority, DuPont, DWP, IFNGO, International Olympic Committee, London Hospital, Midlothian Council, MOJ, NHS, Scottish Police College, Shell, Talisman, and University College London.

Mediation

Workplace Mediation & Conflict Resolution (£695 total for this 1-day course for a group of up to 12 people)

Loughborough

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			<p>Understanding how to plan for capacity, be able to forecast and manage budgets is a critical skill in today's leadership and management environment. This programme will not only support your understanding but will also help you to practically put the learning into practice.</p>
			<div><i></i> 2 x 180 mins</div>
			<div><i></i>  £450.00 incl. VAT</div>
			
			
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			<p>Want to run this event in-house?  Enquire about running this event in-house </p>
			
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			<p>Interested in attending? Have a suggestion about running this event near you?<br />Register your interest now</p>
			
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		<h3>Description</h3>
		<p></p><h4><span>Understanding how to plan for capacity, be able to forecast and manage budgets is a critical skill in today's leadership and management environment. This programme will not only support your understanding but will also help you to practically put the learning into practice.<br /></span></h4>
<p></p>
	
		<h3>Modules/Lessons</h3>
		<p></p><h3>By the end of this programme participants will</h3>
<ul>
<li>Describe what being 'commercially aware' involves</li>
<li>Identify how value is created in your work and organisation</li>
<li>Identify how the external environment impacts your organisation</li>
<li>Explore the importance of strategy and the commercial environment</li>
<li>Explain common commercial terminology</li>
<li>Identify how costs are incurred in your organisation and how these can be controlled</li>
<li>Explain how waste can increase costs and reduce value, identifying options for reducing waste and improving efficiency</li>
</ul>
<p></p>

Understanding how to plan for capacity, be able to forecast and manage budgets is a critical skill in today's leadership and management environment. This programme will not only support your understanding but will also help you to practically put the learning into practice.
2 x 180 mins £450.00 incl. VAT
Want to run this event in-house? Enquire about running this event in-house 
Interested in attending? Have a suggestion about running this event near you?
Register your interest now
Description

Understanding how to plan for capacity, be able to forecast and manage budgets is a critical skill in today's leadership and management environment. This programme will not only support your understanding but will also help you to practically put the learning into practice.

Modules/Lessons

By the end of this programme participants will
Describe what being 'commercially aware' involves
Identify how value is created in your work and organisation
Identify how the external environment impacts your organisation
Explore the importance of strategy and the commercial environment
Explain common commercial terminology
Identify how costs are incurred in your organisation and how these can be controlled
Explain how waste can increase costs and reduce value, identifying options for reducing waste and improving efficiency


Mpi Learning - Professional Learning And Development Provider

Financial Modelling & Analysis

Business Leadership

Commercial & Contract Management Certification Program (CCM)

Corporate Finance Level 1

Budgeting

Manager Training

Finance For Non Finance Managers

Understanding how to plan for capacity, be able to forecast and manage budgets is a critical skill in today's leadership and management environment. This programme will not only support your understanding but will also help you to practically put the learning into practice.

Capacity Planning, Forecasting & Budgets

General Admission

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			<p>Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.</p>
			<div><i></i> 2 x 3 Hour Sessions</div>
			<div><i></i>  £450.00 incl. VAT</div>
			
			
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		<h3>Description</h3>
		<p></p><h4><span>Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.<br /></span></h4>
<h4><span>Aim: To develop the customer service skills of your people so that they enhance the experience for your customers.<br /></span></h4>
<p></p>
	
		<h3>Modules/Lessons</h3>
		<p></p><h4>Programme Outcome</h4>
<ul>
<li>Customers feel engaged &amp; informed throughout the whole journey</li>
<li>Customers <i>feel important</i></li>
<li>Reduces complaints</li>
<li>Increases compliments</li>
<li>Help you win more business</li>
<li>Increases recommendations and profitable customer conversations</li>
<li>Improves external perception of your business</li>
<li>Makes it a better place to work</li>
<li>Colleagues feel important and even more confident in their roles</li>
<li>Great Customer Service drives great Customer Experience</li>
</ul>
<h4>Duration</h4>
<p>The programme is made up of 2 x 3-hour virtual modules or 1 day in person</p>
<h4>Programme content</h4>
<ul>
<li>Introduction and Welcome - We are all part of the same journey - what does this mean to you</li>
<li>What do we mean by Customer service and how this links to the customers experience?</li>
<li>In the shoes of your customer - to get the participants thinking about what Customer Service means to different people, which in turn will impact the mindset</li>
<li>Its not what you say, it is what <b><i>you say and do </i></b>- bringing Customer Service to life by 'Being It'</li>
<li>The journey starts and ends with you, so how can we enhance the Customer Service we provide to our internal &amp; external customers</li>
<li>Video and discussion around the key concepts of Be there, Make their day, Choose your attitude, Play - have a sense of fun linking this to creating the right customer service throughout their journey</li>
<li>Being on the front foot - what does this mean and how can we demonstrate this to our customers</li>
<li>Engaging with our customers, when, how often, why &amp; about what</li>
<li>Pulling it all together- what are the critical behaviours we need to demonstrate to bring our vision of Customer Service to life.</li>
<li>Follow up coach to support the business in implementing this important skill as required</li>
</ul>
<p></p>

Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.
2 x 3 Hour Sessions £450.00 incl. VAT
Want to run this event in-house? Enquire about running this event in-house 
Interested in attending? Have a suggestion about running this event near you?
Register your interest now
Description

Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.
Aim: To develop the customer service skills of your people so that they enhance the experience for your customers.

Modules/Lessons

Programme Outcome
Customers feel engaged & informed throughout the whole journey
Customers feel important
Reduces complaints
Increases compliments
Help you win more business
Increases recommendations and profitable customer conversations
Improves external perception of your business
Makes it a better place to work
Colleagues feel important and even more confident in their roles
Great Customer Service drives great Customer Experience
Duration
The programme is made up of 2 x 3-hour virtual modules or 1 day in person
Programme content
Introduction and Welcome - We are all part of the same journey - what does this mean to you
What do we mean by Customer service and how this links to the customers experience?
In the shoes of your customer - to get the participants thinking about what Customer Service means to different people, which in turn will impact the mindset
Its not what you say, it is what you say and do - bringing Customer Service to life by 'Being It'
The journey starts and ends with you, so how can we enhance the Customer Service we provide to our internal & external customers
Video and discussion around the key concepts of Be there, Make their day, Choose your attitude, Play - have a sense of fun linking this to creating the right customer service throughout their journey
Being on the front foot - what does this mean and how can we demonstrate this to our customers
Engaging with our customers, when, how often, why & about what
Pulling it all together- what are the critical behaviours we need to demonstrate to bring our vision of Customer Service to life.
Follow up coach to support the business in implementing this important skill as required


Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.

Customer Service

Stoke on Trent

<h2>Course Details</h2><p>If no dates are available, please contact the office on 01782 438813 for our next dates. 

The course will enable delegates to be aware of issues associated with Legionella and be able to assist in the delivery of the management plan.

ð Course Contents
Gain knowledge of legionella
Understand the importance of managing the risks
Know the responsibilities of those involved with water hygiene related duties
Identify the risks presented by legionella bacteria in hot and cold-water systems 
How to assess and pro-actively manage those risks in accordance with the HSE ACOP L8

If no dates are available please call the team on 01782 438813 for available dates.</p>

Course Details
If no dates are available, please contact the office on 01782 438813 for our next dates. The course will enable delegates to be aware of issues associated with Legionella and be able to assist in the delivery of the management plan. ð Course Contents
Gain knowledge of legionella
Understand the importance of managing the risks
Know the responsibilities of those involved with water hygiene related duties
Identify the risks presented by legionella bacteria in hot and cold-water systems How to assess and pro-actively manage those risks in accordance with the HSE ACOP L8 If no dates are available please call the team on 01782 438813 for available dates.

You Can Do It .Training

Legionella

Legionella Responsible Person

Legionella Risk Assessment

Legionella Awareness

The course will enable delegates to be aware of issues associated with Legionella and be able to...

Legionella (On-Site)

<h2>Course Details</h2><p>This course is designed to help the individual understand their responsibilities within the workplace and is aimed at persons working with Abrasive Wheels. It is a legal requirement under The Provision and Use Of Work Equipment Regulations 1998 (PUWER) that all staff who use abrasive wheels receives training in the safe use of the tools and changing of wheels. 

ð Course Contents
Overview of Health and Safety Regulations
Hazards and risks associated with the use of the abrasive wheel equipment
Accident causation and prevention
Personal Protective Equipment / Eye Protection
Hand Arm Vibration
Types of machines and abrasive wheels - (Angle grinder / Pedestal Bench Grinder)
Wheel Selection - Demonstration
Wheel Mounting - Demonstration / Practical
Wheel Dressing - Demonstration
Wheel Guarding - Demonstration / Practical
Environments in which to use or not use
Means of reporting and course examination

If no dates are available please call the team on 01782 438813 for available dates.</p>

Course Details
This course is designed to help the individual understand their responsibilities within the workplace and is aimed at persons working with Abrasive Wheels. It is a legal requirement under The Provision and Use Of Work Equipment Regulations 1998 (PUWER) that all staff who use abrasive wheels receives training in the safe use of the tools and changing of wheels. ð Course Contents
Overview of Health and Safety Regulations
Hazards and risks associated with the use of the abrasive wheel equipment
Accident causation and prevention
Personal Protective Equipment / Eye Protection
Hand Arm Vibration
Types of machines and abrasive wheels - (Angle grinder / Pedestal Bench Grinder)
Wheel Selection - Demonstration
Wheel Mounting - Demonstration / Practical
Wheel Dressing - Demonstration
Wheel Guarding - Demonstration / Practical
Environments in which to use or not use
Means of reporting and course examination If no dates are available please call the team on 01782 438813 for available dates.

First Aid At Work

Health & Safety Awareness

Abrasive Wheel

Working Safely

Health & Safety At Work

Safety Awareness

This course is designed to help the individual understand their responsibilities within the...

Abrasive Wheels (Half Day) (On-Site)

<h2>Course Details</h2><p>This course will make delegates aware of the regulations regarding the moving and handling of objects. Delegates will learn about the atonomy of the spine and muscular system and the safe moving and handing techniques under controlled conditions. 

ð Course Contents
Health and Safety at Work Act 1974
Manual Handling Operation Regulations 1992
Discuss what is manual handling 
Highlight manual handling injuries 
Discuss the human spine 
Demonstrate correct lifting techniques
Manual handling awareness </p>

Course Details
This course will make delegates aware of the regulations regarding the moving and handling of objects. Delegates will learn about the atonomy of the spine and muscular system and the safe moving and handing techniques under controlled conditions. ð Course Contents
Health and Safety at Work Act 1974
Manual Handling Operation Regulations 1992
Discuss what is manual handling Highlight manual handling injuries Discuss the human spine Demonstrate correct lifting techniques
Manual handling awareness 

This course will make delegates aware of the regulations regarding the moving and handling of...

Manual Handling Awareness (On-Site)

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			<p>Resilience is the ability to take the challenges and changes of life in your stride and say yes to the opportunities that excite you.
</p>
			<div><i></i> 2 x 180mins</div>
			<div><i></i>  £445.00 incl. VAT</div>
			
			
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		<h3>Description</h3>
		<p></p><h4>Today's workforce demands a lot from leaders: to be purpose-driven, authentic, inclusive, visionary yet humble; to create a space of psychological safety for their people and to show up without the armour of hierarchy. These demands can create a significant emotional load on leaders who are facing into a tide of consumer and shareholder activism, disruptive change to business practices and endless cost focus. Now is the time to understand that working on our personal resilience is not a sign of weakness, but of strength.</h4>
<h4>Join this course to engage with other leaders in learning resilience habits that make a difference now and can serve you for a lifetime.</h4>
<p> </p>
<p><strong>Available as private Face to Face and virtual sessions (max 12 delegates) - £1,745 Plus VAT</strong></p>
<p></p>
	
		<h3>Modules/Lessons</h3>
		<p></p><h3>Module 1: Your Personal Resilience Baseline, Strengths and Challenges</h3>
<ul>
<li>Self-awareness of your resilience level across seven categories &amp; baseline</li>
<li>Knowledge: The link between resilience and sustainable high performance</li>
<li>Knowledge: Inconvenient truths and empowering beliefs about resilience</li>
<li>Q&amp;A and signposts: to 30 small habits to build your resilience</li>
<li>Action planning: one behaviour you will implement, starting today.</li>
</ul>
<h3>Module 2: Turning Knowing into Doing</h3>
<ul>
<li>Self-awareness: The road to burnout is paved with good intentions</li>
<li>Skills: Aligning your actions with your core values</li>
<li>The courage, conviction and commitment to 'doing differently'</li>
<li>Q&amp;A and signposts: to a range of specific tools to build your confidence</li>
<li>Action planning: one behaviour you will implement, starting today.</li>
</ul>
<h3>Why now?</h3>
<div>
<ul>
<li>The pandemic has amplified existing resource pressure and accelerated change and uncertainty</li>
<li>The consequences of taking our health for granted, mentally, physically or emotionally are severe</li>
<li>Workplace stress has reached epidemic proportions in many regions across the globe</li>
<li>The cost of presenteeism is double the cost of absenteeism</li>
<li>Over two years of heightened pressure means many people are operating with lower personal capacity</li>
</ul>
<h3>Benefits?</h3>
<p>Increase your capacity to take on new challenges, reduce existing stress and prepare yourself for unexpected adversity.</p>
<h3>How?</h3>
<div>
<ul>
<li>Suitable for all leaders, everywhere</li>
<li>Resilience can be learned the easy way (taught) or the hard way (personal experience of adversity)</li>
<li>There are 7 categories of resilience, most people score very low on at least 2-3 categories</li>
<li>Having at least some resilience habits in every category means you have a tool for every situation</li>
<li>The resilience habits in the FREEDOM model are simple, powerful, fast, free and readily implemented</li>
<li>Tried-and-tested workshops, 3 to 4 hours tailored for Leaders and Executives</li>
<li>Stand-alone workshops or integrate into wider development programmes</li>
</ul>
</div>
</div>
<p></p>

Resilience is the ability to take the challenges and changes of life in your stride and say yes to the opportunities that excite you.

2 x 180mins £445.00 incl. VAT
Want to run this event in-house? Enquire about running this event in-house 
Interested in attending? Have a suggestion about running this event near you?
Register your interest now
Description

Today's workforce demands a lot from leaders: to be purpose-driven, authentic, inclusive, visionary yet humble; to create a space of psychological safety for their people and to show up without the armour of hierarchy. These demands can create a significant emotional load on leaders who are facing into a tide of consumer and shareholder activism, disruptive change to business practices and endless cost focus. Now is the time to understand that working on our personal resilience is not a sign of weakness, but of strength.Join this course to engage with other leaders in learning resilience habits that make a difference now and can serve you for a lifetime.
 
Available as private Face to Face and virtual sessions (max 12 delegates) - £1,745 Plus VAT

Modules/Lessons

Module 1: Your Personal Resilience Baseline, Strengths and Challenges
Self-awareness of your resilience level across seven categories & baseline
Knowledge: The link between resilience and sustainable high performance
Knowledge: Inconvenient truths and empowering beliefs about resilience
Q&A and signposts: to 30 small habits to build your resilience
Action planning: one behaviour you will implement, starting today.
Module 2: Turning Knowing into Doing
Self-awareness: The road to burnout is paved with good intentions
Skills: Aligning your actions with your core values
The courage, conviction and commitment to 'doing differently'
Q&A and signposts: to a range of specific tools to build your confidence
Action planning: one behaviour you will implement, starting today.
Why now?
The pandemic has amplified existing resource pressure and accelerated change and uncertainty
The consequences of taking our health for granted, mentally, physically or emotionally are severe
Workplace stress has reached epidemic proportions in many regions across the globe
The cost of presenteeism is double the cost of absenteeism
Over two years of heightened pressure means many people are operating with lower personal capacity
Benefits?
Increase your capacity to take on new challenges, reduce existing stress and prepare yourself for unexpected adversity.
How?
Suitable for all leaders, everywhere
Resilience can be learned the easy way (taught) or the hard way (personal experience of adversity)
There are 7 categories of resilience, most people score very low on at least 2-3 categories
Having at least some resilience habits in every category means you have a tool for every situation
The resilience habits in the FREEDOM model are simple, powerful, fast, free and readily implemented
Tried-and-tested workshops, 3 to 4 hours tailored for Leaders and Executives
Stand-alone workshops or integrate into wider development programmes


Resilience is the ability to take the challenges and changes of life in your stride and say yes to the opportunities that excite you.

Developing Personal Resilience as a Leader

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			<p>Well-being isn't just a 'nice to have' - it should be a core part of your employee strategy. </p>
			<div><i></i> 2 x 180 mins</div>
			<div><i></i>  £445.00 incl. VAT</div>
			
			
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		<div>
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		</div>
	</div>
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		<h3>Description</h3>
		<p></p><h4>Well-being isn't just a 'nice to have' - it should be a core part of your employee strategy. There are strong links between employee engagement and workplace wellbeing. Establishing a culture of wellbeing that is long-lasting and effective needs to come from the top down.</h4>
<h4>When it comes to stress, prevention is much better than cure: every £1 spent on workplace wellbeing can yield between £3 and £6 in gained productivity and efficiency, according to the chair of Britain's Healthiest Company advisory group, Dame Carol Black.</h4>
<h4>The course will enable participants to consider the management of workplace stress at an individual and organisational level and will help participants develop and implement effective strategies to prevent and manage stress at work. It will provide an opportunity to develop the mindsets and habits you would like to role model as a manager.</h4>
<h4>There will be opportunities to relate the content to the delegates' own work environment and to consider a range of practical stress management techniques that can help team members whilst complying with management health and safety responsibilities.</h4>
<p><strong>Available as private Face to Face and virtual sessions (max 12 delegates) - £1,745 Plus VAT</strong></p>
<p></p>
	
		<h3>Modules/Lessons</h3>
		<p></p><h3>By the end of this course, delegates will be able to:</h3>
<ul>
<li>Define pressure, stress and resilience</li>
<li>Identify the costs and benefits of dealing proactively with stress</li>
<li>Understand the main causes of stress </li>
<li>Recognise the signs and symptoms of stress</li>
<li>Understand the impact of stress on an individual's performance</li>
<li>Understand the ABC strategy: Awareness, Balance, Control</li>
<li>What influences our resilience?</li>
<li>Utilise a wide variety of tools, techniques, questionnaires and activities to manage the well-being of their colleagues</li>
<li>Understand the critical role and skills of an effective manager</li>
</ul>
<h3>Who Should Attend?</h3>
<p>Line Managers, team leaders and supervisors who wish to reduce and manage work-related stress, and support the wellbeing of their teams.</p>
<h3>Course Outline</h3>
<ul>
<li>Stress in the workplace</li>
<li>How stress, resilience and pressure relate to each other</li>
<li>Signs &amp; symptoms of stress</li>
<li>The Business Case: Return on Investment</li>
<li>The legal implications</li>
<li>Causes of work related stress</li>
<li>Stress caused by events and situations outside the workplace</li>
<li>The HSE Management Standards approach</li>
<li>Performance versus pressure</li>
<li>Line Manager responsibilities</li>
<li>Stress Management toolkit</li>
<li>Management Competencies (Line Management behaviours that can impact on the stress levels of the individuals they manage)</li>
<li>Conducting a Stress Risk Assessment</li>
<li>Coping Strategies to improve health and wellbeing</li>
<li>Practical case studies for Stress at work</li>
</ul>
<p></p>

Well-being isn't just a 'nice to have' - it should be a core part of your employee strategy. 
2 x 180 mins £445.00 incl. VAT
Want to run this event in-house? Enquire about running this event in-house 
Interested in attending? Have a suggestion about running this event near you?
Register your interest now
Description

Well-being isn't just a 'nice to have' - it should be a core part of your employee strategy. There are strong links between employee engagement and workplace wellbeing. Establishing a culture of wellbeing that is long-lasting and effective needs to come from the top down.When it comes to stress, prevention is much better than cure: every £1 spent on workplace wellbeing can yield between £3 and £6 in gained productivity and efficiency, according to the chair of Britain's Healthiest Company advisory group, Dame Carol Black.The course will enable participants to consider the management of workplace stress at an individual and organisational level and will help participants develop and implement effective strategies to prevent and manage stress at work. It will provide an opportunity to develop the mindsets and habits you would like to role model as a manager.There will be opportunities to relate the content to the delegates' own work environment and to consider a range of practical stress management techniques that can help team members whilst complying with management health and safety responsibilities.
Available as private Face to Face and virtual sessions (max 12 delegates) - £1,745 Plus VAT

Modules/Lessons

By the end of this course, delegates will be able to:
Define pressure, stress and resilience
Identify the costs and benefits of dealing proactively with stress
Understand the main causes of stress
Recognise the signs and symptoms of stress
Understand the impact of stress on an individual's performance
Understand the ABC strategy: Awareness, Balance, Control
What influences our resilience?
Utilise a wide variety of tools, techniques, questionnaires and activities to manage the well-being of their colleagues
Understand the critical role and skills of an effective manager
Who Should Attend?
Line Managers, team leaders and supervisors who wish to reduce and manage work-related stress, and support the wellbeing of their teams.
Course Outline
Stress in the workplace
How stress, resilience and pressure relate to each other
Signs & symptoms of stress
The Business Case: Return on Investment
The legal implications
Causes of work related stress
Stress caused by events and situations outside the workplace
The HSE Management Standards approach
Performance versus pressure
Line Manager responsibilities
Stress Management toolkit
Management Competencies (Line Management behaviours that can impact on the stress levels of the individuals they manage)
Conducting a Stress Risk Assessment
Coping Strategies to improve health and wellbeing
Practical case studies for Stress at work


Well-being isn't just a 'nice to have' - it should be a core part of your employee strategy.

Supporting the Wellbeing of Your Colleagues

Droitwich Spa

Southampton

Portsmouth

Rotherham

Manchester

Leeds

Bingley

Newport

Peterborough

Milton Keynes 

Dartford

Paisley

Derby

Birmingham

Luton

Hull

Northampton

Berkshire

Bedford

Liverpool 

Swansea

Essex

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 4 (Foundation Degree Level) - Ireland Level 6
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 4 (Ireland Level 6)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M00 - Introduction:
Learning outcomes, Assumptions and Overview.
M01 - Basic Phlebotomy - revision:
Recap of basic phlebotomy theory and practice - precursor to
the advanced course.
M02 - Aspirated and Vacuated Systems:
Open systems (Syringe & Needle), closed systems (Vacutainer & Monovette), Alternative closed systems, Using Monovette - aspiration and evacuated techniques, monovette adapter systems.
M03 - Specialised and Advanced Phlebotomy Equipment:
The centrifuge - overview. Safe operation and use. Managing a centrifuge breakage or spillage.
Equipment and practices in unusual situations.
Patients with special needs and requiring specific attention.
Equipment preparation for blood samples that are collected at
0 degrees, 37 degrees C and other non-standard conditions.
A look at advances in technology and how to use the latest devices.
M04 - Point of Care Testing:
What is POC Testing? Advantages, Disadvantages and Clinical
Outcomes. Comparison of POC with lab testing. 10 common POC tests. Roles for phlebotomists performing POC Tests.
M05 - Neonates and Children:
Sample collection from new-born to pre-adult. A detailed overview of legal principles of law including child consent and child protection for phlebotomists. Neonatal and child blood collection equipment.
A comprehensive look at heel and finger-prick procedures including
microtainers, lancets and capillary tube collection. Detailed heel prick procedure. Paediatric finger prick collection. The life-threatening hazard of over-collecting. Communication techniques in differing age bands.
Consent and the law. Basic principles of lawful consent for neonates and paediatric patients. Child protection.
Detailed analysis of neonatal and paediatric blood collection including Guthrie card collection. Neonatal bottles - colours and tests. Paediatric blood gases collection.
Butterfly needles - when to use. Blood tests during pregnancy. Neonatal blood screening - nine conditions covered. Bilirubin in neonates.
M06 - Geriatric Patients:
The challenges of phlebotomy in older people. Understanding skin changes and venepuncture implications. A profile of common
geriatric blood tests. Age related problems. Procedural precautions.
M07 - Special Procedures:
Drawing blood from back of hand. Drawing blood from lower limb veins. Managing the unwilling or difficult patient. Managing the psychiatric patient. Managing the isolated patient. Non-routine blood tests. Managing the latex allergy patient (type 1 and type 4 reactions). Latex indicators. Sample handling - non-routine procedures. Drug trials and research projects.
M08 - Special Tests and Sample Handling Procedures:
A look at sample collection at specific times of day and night,
samples that are protected from light, collected on ice and
collected at body temperature. Procedures for each group - collection notes, analytic time, optimal collection time and notes for each group.
M09 - Advanced Phlebotomy Tasks:
Additional procedures. Maintaining POC equipment. Stock control and stock rotation. Quality control. Data entry. Product evaluation. Training and competency evaluation.
M10 - Alternative Environments:
A step-by-step look at non-clinical phlebotomy environments including private testing, DEFRA, forensic and police, cord blood collection, DNA analysis, veterinary services, overseas and volunteering.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM)
MORNING , AFTERNOON OR EVENING SESSION:

1 - Welcome, introductions and overview:
- Classroom - health & safety briefing, schedule overview.
- Virtual Classroom - audio/visual checks and registration. Unpacking and overview of your training kit.
2 - Syringe and Needle (open system): Correct use and applications.
3 - Monovette (open and closed systems):
Using the Monovette system in aspiration mode - correct use and applications.
Using the Monovette system in evacuated mode - correct use and applications.
4 - IR Vein Detector:
Demonstration of the IR vein detector for assisting in detection of difficult veins.
5 - Veins in back of hand:
Detecting suitable veins in the back of the hand.
6 - POC testing:
Point of Care Testing - use of glucose meter to demonstrate a typical POC test procedure. Correct use and overview of other POC test devices.
7 - Using lancets (finger collection)
We look at the correct use of lancets for POC testing and whole blood micro-collection.
8 - Using lancets (heel collection)
We look at the correct use of lancets for neonatal blood spot tests (Guthrie Test).
9 - Capillary collection
Using glass capillary tubes for micro-collection. Correct use and handling.
10 - Microtube collection
Correct use of BD Microtainers (and similar micro-collection bottles) - collection and handling.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



Geopace Training

Allied Health

Allied Health Professions (AHP)

Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

The UK's first and only Level 4 qualification in Phlebotomy (equivalent to Ireland Level 6)

    FDSc (Foundation Degree Level) qualification

    Nationally Recognised certificate

    Dually accredited: Open College Network  and CPD

    Covers both aspirated and evacuated systems

    Covers specialised blood collection systems & methods

    Classroom or Virtual Classroom learning options

    Comprehensive Training Kit is provided when booking our Virtual Classroom option (yours to keep)

    Complete your training from beginner to advanced level

    This course either follows on from our Introduction to Phlebotomy Course  or can be combined with our introductory course as part of a course package (see below)

    Available to candidates who have completed (or are currently enrolled to complete) our Introduction to Phlebotomy Course or have previous phlebotomy practical experience.


Advanced Phlebotomy - Skills & Techniques (GPT005)

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><img src="https://images.cademy.co.uk/the-soul-shed/fd715e28-b008-42aa-90c3-52b7e0a88bd7/original.jpeg" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable">On a Sunday close to the New Moon each lunar cycle, I&#39;m offering space for us to gather and for you to reconnect with your intuitive guidence in gentle restorative community. <br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">This space is for you if&nbsp;</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">You&#39;re longing for spaciousness</li><li fr-original-style="" style="box-sizing: border-box;">Your whole &nbsp;system would appreciate the sense of a deep opening sigh</li><li fr-original-style="" style="box-sizing: border-box;">You know somewhere calling from within that Self Care has to be a priority</li><li fr-original-style="" style="box-sizing: border-box;">You are curious about learning intuitive creative practice that can restore a sense of balance, inner calm, and a sense of renewed capacity to play your part in life unfolding.&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">You&#39;d welcome an hour on a Sunday of relaxing restorative connection.</li></ul><div fr-original-style="" style="box-sizing: border-box;"><img src="https://images.cademy.co.uk/the-soul-shed/c6e2a8f2-d1fd-43ba-814d-5b23c927b6f9/original.jpeg" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable"><br fr-original-style="" style="box-sizing: border-box;"></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You will have a series of invitations to&nbsp;</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Be with your breath in ways that make you feel powerfully connected to yourself and your lifeforce.</li><li fr-original-style="" style="box-sizing: border-box;">Come to know yourself as three centred: full of instinctual knowing, heart connections, and an open curious mind.</li><li fr-original-style="" style="box-sizing: border-box;">Connect with imagery that speaks deeply to how you are feeling, and learn the wisdom it has to share with you.</li><li fr-original-style="" style="box-sizing: border-box;">Explore photos you have taken in your own square mile of location to experience a deeper sense of belonging to place.</li><li fr-original-style="" style="box-sizing: border-box;">Journal to find new ways of expressing ideas that emerge in these session.</li><li fr-original-style="" style="box-sizing: border-box;">Meet others on a journey of self-discovery</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><img src="https://images.cademy.co.uk/the-soul-shed/e7785701-8274-46e0-821b-01a7820419e6/original.jpeg" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If this appeals, I very much look forward to seeing you !</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Dates and themes:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Sunday 10th March - Emergence &nbsp;-Being with your lifeforce</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Sunday 7th April &nbsp;- Mandala -Healing &nbsp;patterns in nature &nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Sunday 12th May - &nbsp;Belonging - Witnessing Trees</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Sunday 9th June - A quiet inner voice - encircling an image</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Sunday 7th July - encounters and initiations - equanimity</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Sunday 4th August - deep in the woods -keeping faith</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Sunday 1st September - Arrival of the pioneer </p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Sunday 6th October</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Sunday 3rd November</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>


On a Sunday close to the New Moon each lunar cycle, I'm offering space for us to gather and for you to reconnect with your intuitive guidence in gentle restorative community. This space is for you if
You're longing for spaciousness
You're curious about the wisdom of the enneagram. 
Your whole system would appreciate the sense of a deep opening sigh
You know somewhere calling from within, that Self Care has to be a priority
You are curious about learning intuitive creative practice that can restore a sense of balance, inner calm, and a sense of renewed capacity to play your part in life unfolding.
You'd welcome an hour on a Sunday of relaxing restorative connection.




You will have a series of invitations to 
Be with your breath in ways that make you feel powerfully connected to yourself and your lifeforce.
Come to know yourself as three centred: full of instinctual knowing, heart connections, and an open curious mind.
Connect with imagery that speaks deeply to how you are feeling, and learn the wisdom it has to share with you.
spend time with powerful enneagram teachings.
Journal to find new ways of expressing ideas that emerge in these session.
Meet others on a journey of self-discovery
If this appeals, I very much look forward to seeing you !




Dates and themes for 2025:
Sunday 5th Jan - Exploring Root chakra, affirmations that ground us, enneagram point eight.
Sunday 29th Jan -Exploring sacral space. and the most spacious version of you at enneagram point nine. The crack in everything. 
Sunday 23rd Feb - Holy perfection is not perfectionism! The princess and the pea.
Sunday 30th March - Life within your comfort zone at enneagram two.
Sunday 27th April - The heart of the heart. Authenticity beyond vanity at Enneagram three.
Sunday 25th May - Depth of presence and the phoenix from the Flames at enneagram four
Sunday 29th June - The true letting go of non-attchment at enneagram five. 
Sunday 27th July - Rings of fire and courage at enneagram six
Sunday 24th August - The holy fool and trusting the holy plan! revisting evolved point seven
Sunday  21st September - When control falls away and reveals innocense - revealing evolved point eight
Sunday 19th October   - In search of  deeper kinds of unity. revealing evolved point nine.

If you book three of these, you will receive an invitation to a free place at our new  SoulCollage offering.







The Soul Shed

Time and space  for you to reconnect with your intuitive guidence in gentle restorative community.


Sunday Openings at The Soul Shed

Chelmsford

Stratford

This five-day course is a must for anyone who is considering or already working in a role with site manager responsibilities. This course covers all relevant legislation affecting safe working in the building, construction, and civil engineering industries.
It is endorsed by Build UK as the standard training for all construction managers.
Aims
To give a clear understanding of health, safety, welfare, and environmental legislation that affects your management role. It highlights the need for risk assessment in the workplace, the implementation of the necessary control measures and adequate communication to sustain a health and safety culture within the workforce.
Course Content
To give a clear understanding of health, safety, welfare, and environmental legislation that affects your management role. It highlights the need for risk assessment in the workplace, the implementation of the necessary control measures and adequate communication to sustain a health and safety culture within the workforce.
Course Content
• Health, safety, welfare and environmental legislation affecting your daily work
• New guidance and industry best practice
• Duties and responsibilities with regards to health, safety, welfare, and the environment
• Safe working
Prerequisites
This course is for you if you’re considering, or already have management responsibilities for planning, organising, monitoring, controlling and administering groups of staff e.g. site manager.
Assessment
At the end of this course, all delegates will have a clear understanding of controlling health and safety on site from a manager’s role.
Certificate
The certification for this course is valid for 5 years and is endorsed by Build UK as a standard training for all site managers.
To remain certified in this area, you will need to take a refresher course before the expiry date on your certificate, otherwise the full course will need to be retaken.
Instructions
Please note all online Site Management Safety Training Scheme courses with the venue “Online” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox.

SMC Safety Solutions

Site Management Safety Training Scheme (SMSTS) 5 day course

London

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Cognicert ISO 7101:2023 Healthcare Quality Lead Auditor Course</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Certify by Cognicert Limited www.cognicert.com</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Training Overview: The ISO 7101 Lead Auditor Course is designed to provide participants with the knowledge and skills required to lead audits of Healthcare Quality Management systems (HQMS) based on ISO 7101:2023. This comprehensive training program covers the principles, processes, and practices of auditing HQMS, focusing on key areas such as audit planning, conducting audits, reporting, and follow-up activities.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">ISO 7101 Healthcare Quality Management System Lead Auditor Course provides participants with the knowledge and skills necessary to lead audits of quality management systems within healthcare organizations. This comprehensive training program covers the principles, processes, and practices of auditing healthcare quality management systems, focusing on key standards and regulations applicable to the healthcare industry.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Target Audience:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Healthcare Quality assurance managers and officers.</li><li fr-original-style="" style="box-sizing: border-box;">Internal auditors responsible for auditing HQMS within organizations.</li><li fr-original-style="" style="box-sizing: border-box;">Professionals seeking to become certified lead auditors for ISO 7101 audits.</li><li fr-original-style="" style="box-sizing: border-box;">Personnel involved in implementing and maintaining HQMS within organizations.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Reference Standards:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">ISO 7101:2023 - Healthcare Quality Management systems - Requirements.</li><li fr-original-style="" style="box-sizing: border-box;">They will understand how to apply ISO 19011:2018 and ISO 17011:2017 principles to ensure effective auditing, conformity assessment, and continual improvement within the Artificial Intelligence industry.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Objectives</strong>:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">By the end of the course, participants will be able to:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand the principles and requirements of ISO 7101:2023.</li><li fr-original-style="" style="box-sizing: border-box;">Interpret and apply the requirements of ISO 7101 during audit activities.</li><li fr-original-style="" style="box-sizing: border-box;">Plan and prepare for HQMS audits effectively, including developing audit programs and checklists.</li><li fr-original-style="" style="box-sizing: border-box;">Conduct HQMS audits in accordance with ISO 7101 requirements, including gathering evidence, interviewing personnel, and documenting findings.</li><li fr-original-style="" style="box-sizing: border-box;">Apply audit techniques and methodologies to identify nonconformities and areas for improvement.</li><li fr-original-style="" style="box-sizing: border-box;">Prepare audit reports and communicate findings to relevant stakeholders.</li><li fr-original-style="" style="box-sizing: border-box;">Understand the process for audit follow-up and verification of corrective actions.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learning Outcome:</strong> Upon completion of the course, participants will be able to lead and conduct audits of HQMS effectively, in line with the requirements of ISO 7101:2023. They will possess the necessary knowledge and skills to plan, execute, report on, and follow up audits, contributing to the continual improvement of organizational processes and systems.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Content:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Introduction to ISO 7101:2023<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Overview of the standard</li><li fr-original-style="" style="box-sizing: border-box;">Key concepts and principles of Healthcare Quality Management</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">Principles of Auditing According to ISO 19011<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Fundamental concepts of auditing</li><li fr-original-style="" style="box-sizing: border-box;">Roles and responsibilities of auditors</li><li fr-original-style="" style="box-sizing: border-box;">Ethical considerations in auditing</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">Audit Planning and Preparation according to ISO 17021:2015<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Developing audit objectives and scope</li><li fr-original-style="" style="box-sizing: border-box;">Establishing audit criteria and methods</li><li fr-original-style="" style="box-sizing: border-box;">Creating audit programs and checklists</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">Conducting Audits<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Techniques for gathering evidence</li><li fr-original-style="" style="box-sizing: border-box;">Interviewing skills and communication techniques</li><li fr-original-style="" style="box-sizing: border-box;">On-site audit activities and observations</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">Audit Reporting<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Documentation of audit findings</li><li fr-original-style="" style="box-sizing: border-box;">Preparation of audit reports</li><li fr-original-style="" style="box-sizing: border-box;">Presentation of findings to management and stakeholders</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">Audit Follow-up and Corrective Actions<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Verification of corrective actions</li><li fr-original-style="" style="box-sizing: border-box;">Monitoring and measuring audit performance</li><li fr-original-style="" style="box-sizing: border-box;">Continuous improvement of the audit process</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">Case Studies and Practical Exercises<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Application of audit principles and techniques through hands-on exercises and real-world scenarios.</li></ul></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Duration: 5 days<br fr-original-style="" style="box-sizing: border-box;">Training Methodologies</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Case Study</li><li fr-original-style="" style="box-sizing: border-box;">Individual Exercises</li><li fr-original-style="" style="box-sizing: border-box;">Role Play</li><li fr-original-style="" style="box-sizing: border-box;">Group Exercises</li><li fr-original-style="" style="box-sizing: border-box;">Group Presentation</li><li fr-original-style="" style="box-sizing: border-box;">Examination</li></ul>

Cognicert ISO 7101:2023 Healthcare Quality Lead Auditor Course
Certify by Cognicert Limited www.cognicert.com
Training Overview: The ISO 7101 Lead Auditor Course is designed to provide participants with the knowledge and skills required to lead audits of Healthcare Quality Management systems (HQMS) based on ISO 7101:2023. This comprehensive training program covers the principles, processes, and practices of auditing HQMS, focusing on key areas such as audit planning, conducting audits, reporting, and follow-up activities.
ISO 7101 Healthcare Quality Management System Lead Auditor Course provides participants with the knowledge and skills necessary to lead audits of quality management systems within healthcare organizations. This comprehensive training program covers the principles, processes, and practices of auditing healthcare quality management systems, focusing on key standards and regulations applicable to the healthcare industry.
Target Audience:
Healthcare Quality assurance managers and officers.
Internal auditors responsible for auditing HQMS within organizations.
Professionals seeking to become certified lead auditors for ISO 7101 audits.
Personnel involved in implementing and maintaining HQMS within organizations.
Reference Standards:
ISO 7101:2023 - Healthcare Quality Management systems - Requirements.
They will understand how to apply ISO 19011:2018 and ISO 17011:2017 principles to ensure effective auditing, conformity assessment, and continual improvement within the Artificial Intelligence industry.
Objectives:
By the end of the course, participants will be able to:
Understand the principles and requirements of ISO 7101:2023.
Interpret and apply the requirements of ISO 7101 during audit activities.
Plan and prepare for HQMS audits effectively, including developing audit programs and checklists.
Conduct HQMS audits in accordance with ISO 7101 requirements, including gathering evidence, interviewing personnel, and documenting findings.
Apply audit techniques and methodologies to identify nonconformities and areas for improvement.
Prepare audit reports and communicate findings to relevant stakeholders.
Understand the process for audit follow-up and verification of corrective actions.
Learning Outcome: Upon completion of the course, participants will be able to lead and conduct audits of HQMS effectively, in line with the requirements of ISO 7101:2023. They will possess the necessary knowledge and skills to plan, execute, report on, and follow up audits, contributing to the continual improvement of organizational processes and systems.
Course Content:
Introduction to ISO 7101:2023Overview of the standardKey concepts and principles of Healthcare Quality Management
Principles of Auditing According to ISO 19011Fundamental concepts of auditingRoles and responsibilities of auditorsEthical considerations in auditing
Audit Planning and Preparation according to ISO 17021:2015Developing audit objectives and scopeEstablishing audit criteria and methodsCreating audit programs and checklists
Conducting AuditsTechniques for gathering evidenceInterviewing skills and communication techniquesOn-site audit activities and observations
Audit ReportingDocumentation of audit findingsPreparation of audit reportsPresentation of findings to management and stakeholders
Audit Follow-up and Corrective ActionsVerification of corrective actionsMonitoring and measuring audit performanceContinuous improvement of the audit process
Case Studies and Practical ExercisesApplication of audit principles and techniques through hands-on exercises and real-world scenarios.
Duration: 5 days
Training Methodologies
Case Study
Individual Exercises
Role Play
Group Exercises
Group Presentation
Examination

Cognicert Limited

ISO 7101 Healthcare Quality Management System Lead Auditor Course provides participants with the knowledge and skills necessary to lead audits of quality management systems within healthcare organizations. This comprehensive training program covers the principles, processes, and practices of auditing healthcare quality management systems, focusing on key standards and regulations applicable to the healthcare industry.

Cognicert ISO 7101 Healthcare Quality Lead Auditor Course

early bird registration

Our Site Management Safety Training Scheme (SMSTS) refresher training courses, available both online and in-person, are designed for managers and individuals in positions of authority who completed their original SMSTS training program less than three years ago.

Aims
Participants will undertake a concise yet equally engaging training program covering all essential aspects of enforcing health and safety codes of practice at construction sites. Topics include in-depth discussions on risk assessments and effective methods for monitoring and managing industry-specific hazards.
Instructions
For online courses labeled “Remote Learning,” a tutor will deliver the training via video call.
All SMSTS courses are delivered and assessed in English. Participants must have a good command of the language to successfully complete the program.
Additional attendee information will be provided via email. Please ensure you check your inbox.


Site Management Safety Training Scheme (SMSTS) Refresher

This two-day course is a must for anyone who is considering or already working in a role with supervisory responsibilities. This course provides an understanding of health, safety, welfare, and environmental issues. It highlights legal responsibilities and the need to promote health and safety to supervise effectively.
It is endorsed by Build UK as the standard training for all supervisors working on Build UK sites.
Aims
To give a clear understanding of health, safety, welfare, and environmental legislation that affects your supervisory role. To help you fulfil your responsibilities regarding health, safety, welfare, and the environment. To help you implement new guidance and industry best practice affected by changes.
Course Content
• Health and safety law and how it will apply to supervisors.
• Your supervisory responsibilities in controlling site safety.
• Risk assessments and the need for method statements.
• Effective site inductions, toolbox talks and method statement briefings.
• Monitoring site activities effectively.
• Timely intervention when bad practice is identified.
Prerequisites
This course is for you if you are considering, or already have, supervisory responsibilities.
Assessment
At the end of this course, all delegates will have a clear understanding of controlling health and safety on site from a supervisor’s role.
Certificate
This certification for this course is valid for 5 years and is endorsed by Build UK as a standard training for all supervisors.
To remain certified in this area, you will need to take a refresher course before the expiry date on your certificate, otherwise the full course will need to be retaken.
Instructions
Please note all Site Supervisor Training courses with the venue “Remote Learning” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox

Site Supervisor Training Scheme (SSSTS) - 2 Day Course

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><b style="color: rgb(26, 26, 26); box-sizing: border-box;" fr-original-style="color: rgb(26, 26, 26);">This driver CPC course - Customer Service &amp; Manual Handling</b><b style="color: rgb(26, 26, 26); box-sizing: border-box;" fr-original-style="color: rgb(26, 26, 26);"> is suitable for LGV &amp; PCV and will cover:</b></p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">Company &amp; Driver Image,&nbsp;Who Customers Are and What They Want,&nbsp;Communication Skills,&nbsp;Giving Good Customer Service,&nbsp;About Manual Handling,&nbsp;The Spine,&nbsp;Manual Handling Injuries and Their Costs,&nbsp;Regulations,&nbsp;Manual Handling Risk Assessment,&nbsp;Safe Handling Techniques,&nbsp;Manual Handling Equipment.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">All courses start at 07:45 hrs and finish at 15:45 hrs</strong></p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">All courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.</strong></p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Approval:</strong> This course is registered with JAUPT as approved for Driver CPC qualification.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">Course Approval Number: CRS18242/475.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">On completion of the course all attendees will receive certificate of attendance.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.</p>

This is an International Driver CPC - 7hours course - Rules of the Road & Customer Service and it is suitable for LGV & PCV and will cover:
Requirements, Speed Limits, SMART Motorways, Highway Code, Road Signs, Bridge Strikes, Mobile Phones, Sat-Navs, Traffic Accident Procedures, Company & Driver Image, Who Customers Are and What They Want, Communication Skills, Giving Good Customer Service.
All courses start at 07:45 hrs and finish at 15:45 hrs
All courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.
Approval: This course is registered with JAUPT as approved for Driver CPC qualification.
Course Approval Number: ICRS24736/475.
On completion of the course, all attendees will receive a certificate of attendance.
Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.

PETM

HGV Driver

7.5 Ton Driver

Driver CPC

Rules of the Road & Customer Service - International CPC - Online

Oldham

This course will explain all aspects of the rules of origin and trade agreements and how to understand and comply with them to help companies be more competitive in export markets.
As exporters and Importers, we should be encouraged to trade with countries which we have preferential trading agreements with. The course will help you understand why the following documentations are required – EUR1 and ATR movement certificates with the consignment so that our customers can import the goods either duty-free or at a reduced rate.
Rules of origin are the major factor in FTA agreements and we will learn how this is calculated and the benefits of having UK origin.


Please note: If you are working towards your British Chamber of Commerce (BCC) Foundation Award, this course will count towards 1 of your 6 modules. Please make sure you select the ‘Yes’ option in the dropdown option for BCC when booking.

Export Unlocked Limited

Trade & Commerce

International Trade

British Chambers of Commerce (BCC)

Export Management

Customs

This course will explain all aspects of the rules of origin and trade agreements and how to understand and comply with them to help companies be more competitive in export markets.

UNDERSTANDING RULES OF ORIGIN


Welcome to Your Course!
Thank you for choosing to develop your skills in dog walking and sitting. By completing this course, you'll gain the essential tools and knowledge to begin your journey toward a profitable and rewarding career. The course is organized into sections and sub-sections, each designed to break down the material into manageable chunks. After each section, you’ll be asked to answer multiple-choice questions, all of which are based on the content you’ve just reviewed. These questions are meant to test your understanding and ensure that you've grasped the material.
There are no trick questions. The goal is simply to check your knowledge and help you assess your learning.
At the end of the course, you’ll have 100 multiple-choice questions that cover all the sections you've completed. These questions will help you review and apply the information you've learned. Additionally, you'll be asked to submit an action plan as part of your course requirements.



Course Information
This course is exclusively available to new users as part of a developmental learning program. It also includes a Level 2 Digital Marketing Course, which we offer on another platform. You are welcome to register your interest by booking a spot in this course. Once you do, we will contact you with further details on how to enroll in our developmental learning program, which is designed to equip you with all the tools you need to successfully run your own business.



Tip for Success:
 To make the most of this course, set aside dedicated time each day to work on it and stick to a regular schedule. Like many of us, it can be challenging to get back into the habit of studying. It requires structure and discipline. In today’s world, distractions are everywhere—from phone calls to constant notifications. Find a quiet, comfortable space where you can focus and minimize interruptions. This will help ensure that you stay on track and complete the course successfully.

Voncap Academy

Dog Walking & Sitting Course

<p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: 700;" fr-original-style="box-sizing: border-box; font-weight: 700;">LOOKING FOR</strong>: MG, ADULT FICTION</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Jo Williamson has been in publishing for over 25 years. Having worked in Children&rsquo;s books PR for Dorling Kindersley, HarperCollins and Orion, she started as an agent with Antony Harwood in 2008. She feels very privileged being with authors at the very start of their publishing journey and enjoys close working relationships with all her clients. From editorial help, general advice on the publishing world, guiding careers long-term and general cheerleading, she feels she has the perfect job. Although nothing is off limits and she loves being surprised by submissions,</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In middle grade children&#39;s fiction, Jo is particularly looking for books with heart, epic adventures with voice-led characters, and younger funny fiction with series potential.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In adult fiction, page-turning Commercial Women&rsquo;s and Book Club fiction are right up Jo&#39;s street, including psychological suspense, thriller, cosy crime and books that don&rsquo;t quite fit the mould. Above all, she wants stories that linger long after the final page has been read. Jo is not the right fit for police procedurals.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Jo would like you to submit a covering letter, 1 page synopsis and the first 5,000 words of your manuscript in a single word document.</strong></p><p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">(<em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">In addition to the paid sessions, Jo is kindly offering one free session for low income/underrepresented writers. Please email <a href="mailto:agent121@iaminprint.co.uk" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto; font-size: var(--font-size);" fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">agent121@iaminprint.co.uk</a> to apply, outlining your case for this option which is offered at the </em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">discretion of&nbsp;</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Print)</em>.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">By booking you understand you need to conduct an internet connection test with<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Pr</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">int</em> prior to the event. You also agree to email your material in one document to reach <em fr-original-style="" style="box-sizing: border-box;">I Am In Print</em> by the stated submission deadline and note that <em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Print</em> take no responsibility for the advice received during your agent meeting.</p><p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: 700;" fr-original-style="box-sizing: border-box; font-weight: 700;">The submission deadline is: Monday 7th October 2024</strong></p>

LOOKING FOR: MG, ADULT FICTION

Jo Williamson has been in publishing for over 25 years. Having worked in Children’s books PR for Dorling Kindersley, HarperCollins and Orion, she started as an agent with Antony Harwood in 2008. She feels very privileged being with authors at the very start of their publishing journey and enjoys close working relationships with all her clients. From editorial help, general advice on the publishing world, guiding careers long-term and general cheerleading, she feels she has the perfect job. Although nothing is off limits and she loves being surprised by submissions.

In middle grade children's fiction, Jo is particularly looking for books with heart, epic adventures with voice-led characters, and younger funny fiction with series potential. 
In adult fiction, page-turning Commercial Women’s and Book Club fiction are right up Jo's street, including psychological suspense, thriller, cosy crime and books that don’t quite fit the mould. Above all, she wants stories that linger long after the final page has been read. Jo is not the right fit for police procedurals.

Jo would like you to submit a covering letter, 1 page synopsis and the first 5,000 words of your manuscript in a single word document.

(In addition to the paid sessions, Jo is kindly offering one free session for low income/underrepresented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). 

By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.

The submission deadline is: Tuesday 20th May 2025

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