7459 Personal Development courses in Banstead delivered Online

Get ready for an exceptional online learning experience with the Business Administration, Business Management, Investment & Entrepreneurship bundle! This carefully curated collection of 30 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Business Administration, Management, Investment & Entrepreneurship is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Business Administration, Management, Investment & Entrepreneurship package has something for everyone. As part of the Business Administration, Management, Investment & Entrepreneurship package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Business Administration, Management, Investment & Entrepreneurship bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following Business Administration, Business Management, Investment & Entrepreneurship CPD Accredited Courses: Course 01: Administrative Management Course 02: Office Administration Course 03: Business Management Course 04: Strategic Business Management - Online Diploma Course Course 05: Business Performance Management Course 06: Business Law Course 07: Strategic Management - Industry Change And Value Curves Course 08: Applied Business Strategy for Managers Course 09: Leadership and Management Course Course 10: Business Studies Course 11: Diploma in Business Analysis Course 12: Business Plan Course 13: Entrepreneurship Training Course 14: Investment Course 15: Business Accounting Training Course 16: Finance and Budgeting Course Course 17: Finance: Financial Risk Management Course 18: Financial Statement Analysis Masterclass Course 19: Introduction to Corporate Finance Course 20: UK Tax Accounting Course 21: Managerial Accounting Masterclass Course 22: Xero Accounting and Bookkeeping Online Course 23: Corporate Risk And Crisis Management - Online Course Course 24: Resourcing and Managing Talent Course Course 25: Customer Relationship Management Course 26: Career Development Plan Fundamentals Course 27: CV Writing and Job Searching Course 28: Learn to Level Up Your Leadership Course 29: Networking Skills for Personal Success Course 30: Ace Your Presentations: Public Speaking Masterclass What will make you stand out? Upon completion of this online Business Administration, Management, Investment & Entrepreneurship bundle, you will gain the following: CPD QS Accredited Proficiency with this Business Administration, Management, Investment & Entrepreneurship bundle After successfully completing the Business Administration, Management, Investment & Entrepreneurship bundle, you will receive a FREE CPD PDF Certificates as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Business Administration, Management, Investment & Entrepreneurship bundle The online test with immediate results You can study and complete the Business Administration, Management, Investment & Entrepreneurship bundle at your own pace. Study for the Business Administration, Management, Investment & Entrepreneurship bundle using any internet-connected device, such as a computer, tablet, or mobile device. Each course in this Business Administration, Business Management, Investment & Entrepreneurship bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Business Administration, Management, Investment & Entrepreneurship, a rich anthology of 30 diverse courses. Each course in the Business Administration, Business Management, Investment & Entrepreneurship bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. ThisBusiness Administration, Management, Investment & Entrepreneurship bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Business Administration, Management, Investment & Entrepreneurship bundle offers you the flexibility and convenience to learn at your own pace. Make the Business Administration, Management, Investment & Entrepreneurship package your trusted companion in your lifelong learning journey. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Business Administration, Business Management, Investment & Entrepreneurship bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Requirements You are cordially invited to enroll in this bundle; please note that there are no formal prerequisites or qualifications required. We've designed this curriculum to be accessible to all, irrespective of prior experience or educational background. Career path Unleash your potential with the Business Administration, Business Management, Investment & Entrepreneurship bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Business Administration bundle package. Certificates CPD Quality Standard Certificate Digital certificate - Included 30 CPD Quality Standard Certificates - Free

Get ready for an exceptional online learning experience with the IT Security Specialist bundle! This carefully curated collection of 30 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The IT Security Specialist is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the IT Security Specialist package has something for everyone. As part of the IT Security Specialist package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the IT Security Specialist bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following IT Security Specialist CPD Accredited Courses: Course 01: IT Administration and Networking Course 02: Start an IT Asset Department Course 03: IT Helpdesk Administrator Training Course 04: CompTIA IT Fundamentals ITF+ (FCO-U61) Course 05: CompTIA Network+ Certification (N10-007) Course 06: Information Management Course 07: IT For Recruiters Course 08: The Complete Front-End Web Development Course! Course 09: Data Science & Machine Learning with R from A-Z Course 10: SQL for Data Science, Data Analytics and Data Visualization Course 11: Masterclass Bootstrap 5 Course - Responsive Web Design Course 12: Web Application Penetration Testing Course Course 13: Cloud Computing / CompTIA Cloud+ (CV0-002) Course 14: CompTIA PenTest+ (Ethical Hacking) Course 15: Computer Networks Security from Scratch to Advanced Course 16: Learn Ethical Hacking From A-Z: Beginner To Expert Course 17: SQL Database Basics for Everyone Course 18: GDPR Course 19: Cyber Security Incident Handling and Incident Response Course 20: Digital Product Management Course 21: Career Development Plan Fundamentals Course 22: CV Writing and Job Searching Course 23: Learn to Level Up Your Leadership Course 24: Networking Skills for Personal Success Course 25: Ace Your Presentations: Public Speaking Masterclass Course 26: Learn to Make a Fresh Start in Your Life Course 27: Motivation - Motivating Yourself & Others Course 28: Excel: Top 50 Microsoft Excel Formulas in 50 Minutes! Course 29: Decision Making and Critical Thinking Course 30: Time Management Training - Online Course What will make you stand out? Upon completion of this online IT Security Specialist bundle, you will gain the following: CPD QS Accredited Proficiency with this IT Security Specialist bundle After successfully completing the IT Security Specialist bundle, you will receive a FREE CPD PDF Certificates as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this IT Security Specialist bundle The online test with immediate results You can study and complete the IT Security Specialist bundle at your own pace. Study for the IT Security Specialist bundle using any internet-connected device, such as a computer, tablet, or mobile device. Each course in this IT Security Specialist bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the IT Security Specialist, a rich anthology of 30 diverse courses. Each course in the IT Security Specialist bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. ThisIT Security Specialist bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the IT Security Specialist bundle offers you the flexibility and convenience to learn at your own pace. Make the IT Security Specialist package your trusted companion in your lifelong learning journey. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The IT Security Specialist bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Requirements You are cordially invited to enroll in this IT Security Specialist bundle; please note that there are no formal prerequisites or qualifications required. We've designed this curriculum to be accessible to all, irrespective of prior experience or educational background. Career path Unleash your potential with the IT Security Specialist bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the IT Security Specialistbundle package. Certificates CPD Quality Standard Certificate Digital certificate - Included 30 CPD Quality Standard Certificates - Free

Get ready for an exceptional online learning experience with the Dental Hygiene for Dental Hygienist bundle! This carefully curated collection of 30 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Dental Hygiene for Dental Hygienist is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Dental Hygiene for Dental Hygienist package has something for everyone. As part of the Dental Hygiene for Dental Hygienist package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Dental Hygiene for Dental Hygienist bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following Dental Hygiene for Dental Hygienist CPD Accredited Courses: Course 01: Dental Hygiene Online Course Course 02: Dental Assistant Course 03: Health And Safety Executive Training Course 04: Personal Hygiene Course 05: First Aid Training Course 06: Healthcare Assistant Training Course 07: Workplace Health And Safety Diploma Course 08: Diploma In Medical Secretary Course 09: Medical Receptionist Course 10: Medical And Clinical Administration Diploma Course 11: Medical Law Course 12: Essential Of European Medical Device Regulations Course 13: Medical Writing Course 14: British Sign Language: Health And Medical Science Course 15: Medical Jargon For Healthcare Assistant Course 16: Medical Transcription Course 17: Laboratory Technician Diploma Course 18: Level 3 Diploma In Anatomy And Physiology Of Human Body Course 19: Phlebotomy Technician Training Course 20: Radiography Course 21: Immunity Boosting Food Course 22: Control And Administration Of Medicines Online Training Course Course 23: Paediatric First Aid Course 24: Infection And Prevention Control Course 25: Health And Care: Clinical Observation Skills Course 26: Career Development Plan Fundamentals Course 27: CV Writing and Job Searching Course 28: Learn to Level Up Your Leadership Course 29: Networking Skills for Personal Success Course 30: Motivation - Motivating Yourself & Others What will make you stand out? Upon completion of this online Dental Hygiene for Dental Hygienist bundle, you will gain the following: CPD QS Accredited Proficiency with this Dental Hygiene for Dental Hygienist bundle After successfully completing the Dental Hygiene for Dental Hygienist bundle, you will receive a FREE CPD PDF Certificates as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Dental Hygiene for Dental Hygienist bundle The online test with immediate results You can study and complete the Dental Hygiene for Dental Hygienist bundle at your own pace. Study for the Dental Hygiene for Dental Hygienist bundle using any internet-connected device, such as a computer, tablet, or mobile device. Each course in this Dental Hygiene for Dental Hygienist bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Dental Hygiene for Dental Hygienist, a rich anthology of 30 diverse courses. Each course in the Dental Hygiene for Dental Hygienist bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. ThisDental Hygiene for Dental Hygienist bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Dental Hygiene for Dental Hygienist bundle offers you the flexibility and convenience to learn at your own pace. Make the Dental Hygiene for Dental Hygienist package your trusted companion in your lifelong learning journey. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Dental Hygiene for Dental Hygienist bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Requirements You are cordially invited to enroll in this Dental Hygiene for Dental Hygienis bundle; please note that there are no formal prerequisites or qualifications required. We've designed this curriculum to be accessible to all, irrespective of prior experience or educational background. Career path Unleash your potential with the Dental Hygiene for Dental Hygienist bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Dental Hygiene for Dental Hygienistbundle package. Certificates CPD Quality Standard Certificate Digital certificate - Included 30 CPD Quality Standard Certificates - Free

This one-day or Two Session workshop will focus on a key but often ignored communication skill: Focused Listening.

The key to happiness is the capacity to control your feelings and know how to control the way you think. In this course, you will be learning what mindfulness means, and you could use it. You will also be introduced to cognitive restructuring and how to use it in the real world. Moreover, you will learn about stress and flow states that can be a hindrance in your peaceful thinking. You will also learn how to visualize and the importance of it. Thus, in this course, you will surely be able to know the power of mindfulness and how it can affect your life. Who is the course for? Professionals who are helping people build their personal goals People who have an interest in the personal development concepts Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Power of Mindfulness is a useful qualification to possess, and would be beneficial for the following careers: Career Coach Guidance Counsellors Life Coach Mentors Psychologists. The Power of Mindfulness Introduction 00:15:00 What is Mindfulness? 01:00:00 Starting Your Mindfulness Using Meditation 01:00:00 Introducing Cognitive Restructuring 00:30:00 How to Use Cognitive Restructuring in the Real World 00:30:00 Stress and Flow States 01:00:00 Why You Should Visualize 01:00:00 The Power of Belief 00:30:00 Conclusions 00:30:00 Mock Exam Mock Exam- The Power of Mindfulness 00:20:00 Final Exam Final Exam- The Power of Mindfulness 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

PRINCE2® (an acronym for PRojects INaControlled Environment series 2) is a de facto process-based method for effective project management. Used extensively by the UK Government, PRINCE2® is also widely recognised and used in the private sector, both in the UK and internationally. The PRINCE2® method is in the public domain, and offers non-proprietorial best practice guidance on project management.

Future Life Progression Practitioner Training equips you with the skills to effortlessly build rapport, guiding your clients on journeys of evolution, growth and fulfillment of their true potential.

This virtual modular programme develops the coaching skills of managers and leaders. This programme is delivered virtually over zoom, 4 x 180 Minute Sessions over 4 Days.

Overview The Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF) is aimed for people who are responsible for maintaining the quality of assessment within an organisation or assessment centre. You will be able to evaluate knowledge and develop an understanding of the concepts and methods that support internal quality assurance of assessment by completing this qualification. You'll also learn how to assess the work of a learning and development practitioner who is in charge of internal assessment quality assurance.So gear up and join up right away! Benefits you will gain: Top-notch e-learning materials Modules availability 24/7 An easy-to-use online learning platform Flexible learning hours Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (Regulated qualification) Exquisite customer service Qualification Focus Awards Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF). Description Learners must accomplish all 2 mandatory units to achieve a total credit of 12.From this course, you will: Maintain legal and good practice requirements when internally monitoring and maintaining the quality of assessment. Internally manage relevant information and improve the quality of assessment. Understand techniques and criteria for monitoring the quality of assessment internally. Acknowledge the context and principles of internal quality assurance. Plan the internal quality assurance of assessment Be able to evaluate requirements for information management, data protection and confidentiality. Qualification Purpose The goal of this Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF) qualification is to certify competence in an occupational position to the relevant requirements. It is aimed at people who are responsible for maintaining and improving assessment quality within an organisation or assessment centre. Progression Successful learners can progress to other qualifications such as: Focus Award Level 4 Award in Externally Assuring the Quality of Assessment Processes and Practice (RQF) Focus Award Level 4 Diploma in Learning and Development (RQF) Who is this course for? The Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF) is designed for people who desire to work as quality assurance employees. Individuals who want to get a sought-after assessment certificate, as well as the necessary knowledge and understanding required of quality assurance employees, will profit from this excellent training. Entry Requirements There are no specific entry requirements for this qualification. This qualification is accredited for learners who are at least 16 years old or above. Total Qualification Time Total Qualification Time is comprised of GLH and an estimate of the number of hours a learner is likely to spend in preparation, study or any other learning, including assessment, which takes place as directed by, but not under the supervision of a lecturer, supervisor or tutor. Total Qualification Time for this qualification is 120 hours.Guided Learning HoursThese hours are made up of all contact time, guidance, or supervision of a learner by a lecturer, supervisor, tutor, trainer, or other appropriate education or training providers. Guided Learning Hours for this qualification is 90. Method of Assessment: The Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF) is internally assessed and externally assured by Focus Awards. Each learner is required to create a portfolio of evidence that demonstrates the achievement of all the learning outcomes and the assessment criteria associated with each unit. The main pieces of evidence for the portfolio could include: Assessor observation - completed observational checklists on related action plans Witness testimony Learner product Worksheets Assignments / projects / reports Record of oral and written questioning Learner and peer reports Recognition of prior learning (RPL) Evidence may be drawn from actual or simulated situations where appropriate and permitted by the relevant Sector Skills Council or Sector Skills Body. Career path After receiving the Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF) certification, you would be eligible to function as a competent professional as: Professional EQA Professional IQA Practitioner Course Curriculum 20 sections • 45 lectures • 10:50:00 total length •Induction Form: 00:00:00 •Registration Entry Form: 00:00:00 •Getting Started - Level 4 Award in Internal Quality Assurance of Assessment Processes & Practice (RQF): 00:00:00 •Self-Assessment Grid: Understanding The Principles And Practices Of Internally Assuring The Quality Of Assessment: 00:00:00 •Guidance For Achieving Understanding The Principles And Practices Of Internally Assuring The Quality Of Assessment Unit: 00:25:00 •Assessment Plan: Understanding The Principles And Practices Of Internally Assuring The Quality Of Assessment: 00:00:00 •An introduction to the Internal Quality Assurance (IQA) Units: 00:15:00 •Key Concepts and Principles of IQA: 00:20:00 •Planning IQA Activities: 00:20:00 •Standardising Assessment and IQA Practice: 00:10:00 •IQA Records: 00:10:00 •Making IQA Decisions and Providing Feedback: 00:20:00 •Evaluating IQA Practice, and Continuing Professional Development: 00:05:00 •IQA Roles and Responsibilities: 00:05:00 •Quality Assurance Cycle: 00:10:00 •Table of Example IQA Records: 00:05:00 •Managing Risks: 00:05:00 •Equality and Diversity, and The Equality Act 2010: 00:10:00 •Equality and Diversity - Glossary of Terms: 00:15:00 •Templates - A full set of IQA Plans and Records: 00:00:00 •A full set of completed examples of IQA Plans and Records: 00:20:00 •Template - Standardisation Record for Assessed Work: 00:00:00 •Completed Example of a Standardisation Record for Assessed Work: 00:05:00 •Template - Personal Development Plan: 00:00:00 •Completed Example of a Personal Development Plan: 00:05:00 •Template - Continuing Professional Development Record: 00:00:00 •Completed Example of a Continuing Professional (CPD) Development Record: 00:05:00 •Template - Reflective Learning Journal: 00:00:00 •Completed Example of a Reflective Learning Journal (RLJ): 00:05:00 •Preparing for an EQA Visit: 00:10:00 •Checklist for Equality and Diversity: 00:10:00 •An introduction to the Internal Quality Assurance (IQA) Units: 00:40:00 •Key Concepts and Principles of IQA: 00:55:00 •Planning IQA Activities: 00:50:00 •Standardising Assessment and IQA Practice: 00:50:00 •IQA Records: 00:50:00 •Making IQA Decisions and Providing Feedback: 01:15:00 •Evaluating IQA practice, and Continuing Professional Development: 01:15:00 •Self-Assessment Grid: Internally Assure The Quality Of Assessment: 00:00:00 •Guidance For Achieving The Internally Assure The Quality Of Assessment Unit: 00:20:00 •Assessment Plan: Internally Assure The Quality Of Assessment: 00:00:00 •Observation And Question Checklist For IQA Unit Two: Internally Assure The Quality Of Assessment: 00:00:00 •Assessment - Level 4 Award in Internal Quality Assurance of Assessment Processes & Practice (RQF): 00:00:00 •Submit Your Assignments: 00:00:00 •Resubmit Your Assignments - Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF): 00:00:00

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Customers are the true kings of the modern business world. They are the rulers, the controllers of the entire market. That's why a company's progress depends on how it handles its customer service and public relations. An astounding 80% of the total businesses in the UK now see customer service as the main arena where they compete. That's where this bundle comes in, offering top-notch service and helping you exceed customer expectations while making your business stand out from the crowd. From the fundamentals of Customer Relationship Management and Public Relations strategies to the nuances of Phone-based Customer Service and KYC protocols, this bundle offers a deep insight into Customer Service Excellence. It also includes specialised training in Hospitality, Service Helpdesk, and Technical support, along with personal development courses like Assertiveness, Conflict resolution, and Effective Communication Skills. Courses Included In this CRM Training Are: Course 01: Customer Relationship Management Course 02: PR: Public Relation Course 03: Phone-Based Customer Service Course 04: Know Your Customer (KYC) Course 05: Customer Service - Representative Course 06: Customer Service & Environment Course 07: Patient Customer Service Training Course 08: Customer Service Fraud Officer Course 09: Service Helpdesk & Technical Support Course 10: Call Centre Training Course 11: Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Course 12: Assertiveness and Self Confidence Development Course 13: Win Customers Efficiently: Customer Service Diploma Course 14: Hotel Management with Hotel Receptionist and Hospitality Management Course 15: Professional Waiter Diploma Course 16: Receptionist Skills Course 17: Conflict Resolution Course 18: Decision-Making and Critical Thinking Training Course 19: Developing Interpersonal Skills Course Course 20: Effective Communication Skills Grab this amazing opportunity to gain a competitive edge in the customer service and PR sectors. Whether you're seeking to start a new career or enhance your current position, these skills are indispensable across various industries. Enrol now and take the first step towards building a better relationship with your customers by becoming a customer service and PR expert! Learning Outcomes of the CRM, PR & Phone-Based Customer Service Bundle: Master CRM strategies to enhance customer loyalty and retention. Develop effective PR skills for managing public perception and communication. Deliver exceptional phone-based customer service across industries. Understand and implement KYC procedures for customer verification. Enhance customer service skills specifically tailored for hospitality management. Improve interpersonal, decision-making, and critical thinking skills. Why Choose Our CRM, PR & Phone-Based Customer Service Bundle? Get a Free QLS Endorsed Certificate upon completion of the CRM bundle Get a Free Student ID Card with CRM Training The CRM course is Affordable and Simple to understand Lifetime Access to the CRM course materials The CRM course comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Diploma in Customer Relationship Management at QLS Level 4 Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 02: PR: Public Relation Module 01: Introduction to Public Relations Module 02: Concepts of Public Relations Module 03: Management and Organisation of Public Relations Module 04: Public Relations Tactics and Research Module 05: Major Fields of Public Relations Practice Part I Module 06: Major Fields of Public Relations Practice Part II Module 07: Social Media and PR Module 08: Public Speaking Module 09: Power of Storytelling Module 10: Becoming an Influencer Module 11: Importance of Body Language Module 12: Implementing CSR Module 13: Performance Evaluation and Performance Reporting Module 14: Cross-Cultural Awareness Module 15: Cross-Cultural Communication Module 16: Corporate Cross-Cultural Awareness Module 17: Cultural Values Module 18: Working with and Managing a Culturally Diverse Team Module 19: Defamation Module 20: Crisis management Module 21: Media Regulatory Bodies Module 22: Ethics: Professionalism in Public Relations Module 23: Decision Making with Critical Thinking Course 03: Phone-Based Customer Service Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service =========>>>>> And 17 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*20 = £260) CPD Hard Copy Certificate: Free (For The Title Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £99) CPD 310 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Customer service reps PR professionals Hospitality staff Call centre agents Anyone in service Requirements You will not need any prior background or expertise to enrol in this CRM bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Customer Relationship Manager - £30,000 to £50,000 Public Relations Officer - £25,000 to £40,000 Call Centre Manager - £28,000 to £45,000 Patient Service Specialist - £20,000 to £35,000 Hotel Receptionist/Manager - £18,000 to £30,000 Customer Service Trainer - £25,000 to £40,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Customer Relationship Management CPD Accredited Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Customer Relationship Management at QLS Level 4 Hard copy certificate - Included Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.