43966 PE courses

SAFe® Product Owner / Product Manager Develop the skillsets needed to guide the delivery of value in a Lean Enterprise by becoming a SAFe® 5.0 Product Owner / Product Manager (POPM). During this course, attendees gain an in-depth understanding of how to effectively perform their role in the Agile Release Train (ART) as it delivers value through Program Increments. Attendees explore how to apply Lean thinking to decompose Epics into Features and Stories, refine Features and Stories, manage Program and Team backlogs, and plan and execute Iterations and Program Increments. Attendees also discover how the Continuous Delivery Pipeline and DevOps culture contribute to the relentless improvement of the ART. What you will Learn To perform the role of a SAFe® Product Owner / Product Manager, attendees should be able to: Articulate the Product Owner and Product Manager roles Connect SAFe® Lean-Agile principles and values to the PO / PM roles Decompose Epics into Features and decompose Features into Stories Manage Program and Team backlogs Collaborate with Agile teams in estimating and forecasting work Represent customer needs in Program Increment Planning Execute the Program Increment and deliver continuous value Becoming a Product Owner / Product Manager in the SAFe® enterprise Preparing for PI Planning Leading PI Planning Executing Iterations Executing the Program Increment Becoming a Certified SAFe® Product Owner / Product Manager

Plasma skin tightening is a non-invasive precision technique that focuses on lifting and tightening loose skin on the face and body, with long-lasting results. Our plasma pen courses provide aesthetic practitioners with the ability to perform plasma pen treatments to a high standard; as the leading plasma pen training centre, we pride ourselves on training our practitioners to an extremely high standard to ensure their success. Our Plasma Fibroblast course has been structured from start to finish with you in mind to assure that when you complete your training, you will leave with the specialist skills that will help you feel confident in performing Plasma Fibroblast procedures. This intensive course includes theory study via our e-learning portal and practical training with model clients. All courses are kept small and focused, with a maximum of 6 learners in a class. Course prerequisites We accept students aged 18 and over. The student must have good written and spoken English. No prior experience or qualifications are required to enrol on this course. Course Structure Anatomy and physiology of the skin Infection control Sharps and hazardous waste training First aid and anaphylaxis training Pre-study plasma skin tightening theory Skin regeneration Skin tightening for face and neck lifting Reduce the appearance of stretch marks and scarring Full consultation process Faux skin peel practice Non-surgical skin tightening and lifting, including reduction of lines and wrinkles Practical training 1 model Clinical set up Professional live demonstrations Upgrade your training and include a medical-grade Beautier Plasma Pen with probes by Beautier Cosmetics for just 449 saving 550 Frequently Asked Questions How much is the course? Our Plasma Fibroblast training course is normally priced at 2,000. This course sometimes is available at a discounted rate subject to terms and conditions or specific promotional offers. How can I book? We have a few options for you to book. You can book by selecting an available training date above here on our website, by contacting us through email at hello@cosmetic.college or by contacting us on 0333 015 5117. What qualifications do I need to be able to enrol on this course? No previous experience or qualifications are required for you to enrol onto this course. Whether you are a beauty pro, aesthetician, permanent makeup artist or a complete novice, we will give you all the training you need to become a successful Plasma Fibroblast practitioner. What is the course duration? 1 day + pre-study via our online learning platform. Is there a kit included in the price? This course does not include a kit in the training fees however you can upgrade your training and include a medical-grade Beautier Professional Plasma Pen for 449 using our partnership discount exclusively for Cosmetic College students. Which accreditations does this course have? CPD Accreditation Group Certification provided on successful completion of the course Is a deposit required to book? All enrolments are charged an administration fee which is non-refundable. When you enrol you can elect to pay a deposit of 10% plus the administration fee or pay the total training course in full. We have full details of the terms and conditions of training course enrolments here Where is the Cosmetic College The Cosmetic College is located at: 3 Locks Court, 429 Crofton Road, Orpington, BR6 8NL

Duration 2 Days 12 CPD hours This course is intended for Any professionals who need to work effectively with others without direct authority, as well as mid- and upper-level executives and managers who would benefit from understanding the motivations of others to achieve successful results for the business. Overview Build workplace relationships based on mutual trust and respect Collaborate effectively through influence and persuasion Recognize and enhance your sources of personal power Choose and apply appropriate influence strategies Work with resistance to gain commitment and buy-in In this course, you will learn to become proficient in the art of persuasion, selecting and utilizing appropriate styles and strategies to have the most influential effect, as well as understanding how to protect yourself from being manipulated by others. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. An Influence Baseline Enabling Collaboration Facilitating Constructive Dialogue 2. Elements of Influence Focusing on the Outcome Seeing Influence as a Mental Equation Differentiating Influence from Manipulation 3. Power and Persuasion Developing and Using Power Sources Developing the Art of Persuasion Appealing to Integrity, Emotions, and Intellect Building Five Types of Trust Applying Five Principles of Influence 4. A Network of Influence Building a Purposeful Network Strategic Reputation Management Protecting Your Credibility 5. Applying Influence Strategies Adapting the Approach Identifying Thinking Differences Applying Strategies to Styles 6. Working With Resistance Encountering and Addressing Resistance Building Collaboration through Quality Dialogue Getting Results through Persistence and Persuasion Additional course details: Nexus Humans Extending Your Sphere of Influence training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Extending Your Sphere of Influence course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Instantly get that 'Dream Job' working in Spa, Salon or Cruise Ship and charging up to £50.00 per treatment. This is the perfect course for students starting out in 'Beauty Therapy'. You can choose to learn for 33 evenings or the 'Fast Track' of ONLY 5 Days plus coursework, case studies and homework. This course is accredited by the VTCT and recognised by the HABIA- Hair and Beauty regulated government standards. Professional Skincare & Facials This unit will allow a student to give a professional facial using a leading brand. It will prepare them for work in a salon/spa, allow them to identify different skin types and textures and provide a facial which is tailor-made to each client. Course Objectives To prepare students for certification in Professional Skincare & Facials, by covering the following: How to identify areas of improvement and apply the correct products Related anatomy and physiology Contraindications Health, safety and hygiene Consultation and record keeping Treatment planning Product knowledge Correct cleansing Spritz toning Controlled exfoliation Steam & extraction Different types of face mask Correct moisturisation Use of sun screen Mineral make up Manicures & Pedicures This unit will allow the student to perform a professional manicure and pedicure on a paying customer. It will prepare them for work in a salon/spa and allow them to identify potential nail conditions, to file and paint correctly and to apply luxury applications such as paraffin wax. Course Objectives To prepare students for certification in Manicures & Pedicures, by covering: Removal of nail polish Cuticle work Correct nail filing Nourishing and conditioning the nails and hands How to apply nail polish Arm and hand massage Correct washing and cleansing of the feet Exfoliation and removal of dead skin cells Correct nail filing Nourishing and conditioning the feet and toe nails Cuticle work How to apply nail polish Leg and foot massage Health & Safety Related anatomy & physiology (The hands and nails) Contra-indications After-care Extras not offered in other schools: Heated paraffin wax Hand and foot masks Deep exfoliation Heated hand mitts and booties Hot oil treatment Waxing This unit will prepare the student to provide a professional waxing service using warm and hot wax to specific areas of the body. They will learn about hair growth cycles, correct application of wax and removal. What To Expect From This Course This is an exciting and intensive course which will teach students how to perform strip waxing. Areas covered will include: Arms Legs Back Eyebrows Lip Chin and face An extra unit is now covered with hot wax application for the more safe removal of hair to the following area: Bikini Eyelash and Brow Tinting This unit will teach a student how to correctly identify the correct colour for tinting of eyebrow and eyelash and will allow them to improve the appearance of clients who may have pale or uneven hair growth. Client consultation Contra-indications and Contra-actions Related Anatomy & Physiology Patch Testing prior to treatment Health & Safety pre-requisites Tinting Eyelashes & Eyebrows Identifying the correct Colour for All Types of Skin Tone and Hair Colour Aftercare advice Cosmetic Make Up This unit will guide the student on how to perform a correct make-up application. They will be able to perform the correct application for day, evening and occasional. Client consultation Contra-indications and Contra-actions Related Anatomy & Physiology and Health and Safety Facial Examination and skin analysis Cleansing and preparing the Skin Skin Anatomy and facts Correct choice of Make Up Products Correction Techniques Day, Evening & Special Occasion Make Up How to identify Diiferent Face, eye and lip Shapes, Skin Types and skin tone Aftercare advice Mineral Make Up Our school works with the accredited mineral make-up Bella Pierre. Know for camouflage and health purposes, mineral make-up is one of the only make-ups that can be applied after a facial treatment. Health & Safety, Client Care Health and safety in salon and spa is an essential criteria which is necessary to ensure the safety of the student and the client. How to avoid cross-contamination First Aid Coshh Riddor Hygiene in the workplace Related Anatomy & Physiology The study and certification of Anatomy and Physiology is a pre-requisite required in order to legally carry out treatments as a working therapist. It allows a therapist to recognise how their treatment can effect and improve bodily functions. The course will cover the following: Cells and Tissues The Skeletal System The Integumentary System The Blood Lymph Systems The Muscular System Neurology The Digestive and Excretory Systems The Respiratory and Olfactory Systems The Endocrine and Reproductive Systems Arthrology Health and Safety Issues Salon Management Hygiene in the Workplace Certification Upon completing all units, assessments and criteria and receiving 85% achievement, an NVQ Level 2 Certificate will be issued Pre-Requisites This course is for a complete beginner and offers a full introduction into the beauty industry What You Need To Bring What you need to bring along to the course. Towels, creams, oils, lunch! What We Provide We provide - massage couches, safe and enjoyable place to learn. Purchasing a kit for this course We provide a fully operational kit for our students. Please enquire as to costs. Duration 1 day a week on Friday for 8 weeks, 9.30am – 4.30pm Evening course option: 1 evening per week 6pm – 9pm for 13 weeks -- OR -- Optional training tailor-made to suit your needs and requirements These courses are on going so you can join at any stage and integrate into existing classes. FAST TRACK AVAILABILITY ONE PLACE LEFT FOR: Sat 5th April to Tue 8th April and Tue 15th and Wed 16th April FURTHER FAST TRACK DATES AVAILABLE ON REQUEST. WE OFFER ONE TO ONE TRAINING TOO! (Subject to availability and a price supplement). Remember, we are different, there is NO other Academy like us. We set our dates around you. OUR MISSION STATEMENT: Here at The Angel Academy of Teaching and Training, we go that step further to help our students. We offer the opportunity for a student to attend a course as many times as they would like until they feel truly confident and they only ever have to pay ONCE! We also offer assistance and guidance throughout their course and unlike other Schools will assist student's in completion of their log book, assessments and portfolio. Don't Miss Out- BOOK NOW! Dates and Costs Please see below our list of upcoming courses. Click on the course for further information, request a call or email regarding the course or book now! We are quite flexible in terms of course dates so if you would like to organise a course around your timetable, please contact us! Course Days Dates Cost NVQ Level 2 In Beauty Therapy ** FAST TRACK OPTION ** 8 OPEN OPEN £1599 NVQ Level 2 In Beauty Therapy ** FAST TRACK ** 8 14/10/2023 21/10/2023 £1680 NVQ Level 2 In Beauty Therapy 'FAST TRACK' 8 7/11/2023 14/11/2023 £1680 NVQ Level 2 In Beauty Therapy ** FAST TRACK OPTION ** 8 12/12/2023 19/12/2023 £1680 NVQ Level 2 In Beauty Therapy ** FAST TRACK OPTION ** 8 20/01/2024 28/01/2024 £1680 NVQ Level 2 In Beauty Therapy ** FAST TRACK OPTION ** 8 16/02/2024 23/02/2024 £1680 NVQ Level 2 in Beauty Therapy ** FAST TRACK WEEKENDS OPTIONAL 8 3/03/2024 10/03/2024 £1680 NVQ Level 2 In Beauty Therapy ** FAST TRACK OPTION ** 8 14/04/2024 21/04/2024 £1680 NVQ Level 2 In Beauty Therapy ** FAST TRACK OPTION ** 1 11/05/2024 17/05/2024 £1680

Duration 2 Days 12 CPD hours This course is intended for Managers, directors, executives, and others responsible for leading teams, overseeing projects, and developing new leaders will benefit from this course. Overview Bring about valuable and positive change in those you lead Increase engagement, motivation and morale in your team Enhance performance of individuals and the team Provide an authentic role model that inspires followership Develop others into leaders This course will help students develop authentic leadership qualities that motivate and drive others to reach their full potential, and become the transformational leaders of the future. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Defining Transformational Leadership Comparing Leadership Styles Developing the Attitudes and Beliefs of a Transformational Leader 2. Being an Authentic Leader Knowing Who You Are Fostering Authenticity and Credibility 3. Demonstrating Leadership Practice Following the Five Practices of Exemplary Leadership 4. Building Engagement and Motivation Understanding the Drivers of Employee Engagement Motivating Like a Transformational Leader 5. Optimizing Performance Coaching for Performance Supporting Performance through Partnership Unlocking Potential Developing and Transforming Careers 6. Mentoring Leaders Growing Leaders Putting Relationships First Focusing on Character Capitalizing on Strengths Showing Optimism and Not Skepticism Seeking Passion and Success 7. Committing to Transformational Leadership

Course Information Join our comprehensive three-day training programme tailored for individuals seeking a foundational grasp of computerised system validation. This course equips participants with essential knowledge to effectively validate systems within their respective organisations for utilisation in GxP (GLP, GCP, GMP, GDP, and GPvP) environments. Attendees will also gain proficiency in auditing validated computerised systems, ensuring compliance with pertinent GxP regulations. Commencing with an overview of regulatory prerequisites and the system life cycle, the course transitions into practical aspects, centered around validating computerised systems and conducting subsequent audits. Engage in a dynamic blend of presentations, interactive discussions, and hands-on practical workshops throughout the course. This course will provide delegates with an understanding of the computerised system validation process, including: Definition of end user requirements Risk management, including supplier assessment and techniques for audit planning Validation planning and reporting Linking system development with good business practices Formal testing and qualification Understanding of data integrity and security issues How to assess system validation documentation to verify compliance. Is this course for you? IT professionals new to implementing computerised systems into regulated environments Quality professionals who monitor or audit computerised systems System owners, end users, tester and project staff. Tutors Tutors will be comprised of (click the photos for biographies): Nichola Stevens Director and Principal Consultant, Nuncius Compliance Solutions Ltd Barry McManus Consultancy Partner, Empowerment Quality Engineering Ltd Programme Please note timings may be subject to alteration. Day 1 09:00 Welcome, Introduction and Course Objectives 09:45 Why Validate? Regulations and Guidance on Computerised System Validation Overview of the regulations and guidance applicable to CSV and their key expectations. 10:30 Break 10:45 The System Lifecycle The concept of the SLC and the key outputs from it. 12:00 Lunch 12:45 The Validation Process The approach to validation for different system types and a look at some of the key deliverables. 14:00 Project Introduction 14:15 Exercise 1 - User Requirements Capturing, agreeing and documenting the user requirements for a system. 15:15 Break 15:30 Exercise 1 - Feedback 16:00 Risk Management Risk management and its impact on validation. Identifying the deliverables required. Then group discussion on risk assessment for three systems. 17:00 Questions and Answers Answers to any outstanding questions from Day 1. 17:15 Close of Day Day 2 09:00 Supplier Assessment The different approaches to supplier assessment and the things to be considered when assessing a supplier. 10:15 Exercise 2 - Supplier Assessment Planning a vendor audit with a focus on the key validation deliverables. 11:00 Break 11:15 Exercise 2 - Feedback 11:45 Test Overview and Test Planning The different test phases, the purpose of each test phase and things to be considered when planning and reporting testing. 12:45 Lunch 13:30 Test Overview and Test Planning Continued. 14:15 Test Script Design, Execution and Review What a good test script looks like and the key things to consider when creating, executing and reviewing a test script. 15:30 Break 15:45 Exercise 3 - Creating a Test Script Create a test script based on user requirements created on Day 1. 17:15 Close of Day Day 3 09:00 Exercise 3 Feedback 09:30 Infrastructure Configuration and Qualification 10:30 Break 10:45 Validation Reporting Overview of the Validation Report and what should be included in it. 11:15 Maintaining the Validated State The procedures and records needed to ensure the system remains fit for purpose. 12:30 Lunch 13:15 Change Control Key concepts related to making changes to validated systems. 14:00 Data Integrity and Security How can we assure the integrity and security of our data. 15:15 Break 15:30 Course Objectives Summary and Panel Discussion A round up of key learning from the course. 17:00 Close of Course Extra Information Face-to-face course Course Material Course material will be available in PDF format for delegates attending this course. The advantages of this include: Ability for delegates to keep material on a mobile device Ability to review material at any time pre and post course Environmental benefits – less paper being used per course. The material will be emailed in advance of the course and RQA will not be providing any printed copies of the course notes during the training itself. Delegates wishing to have a hard copy of the notes should print these in advance to bring with them. Alternatively delegates are welcome to bring along their own portable devices to view the material during the training sessions. Remote course Course Material This course will be run completely online. You will receive an email with a link to our online system, which will house your licensed course materials and access to the remote event. Please note this course will run in UK timezone. The advantages of this include: Ability for delegates to keep material on a mobile device Ability to review material at any time pre and post course Environmental benefits – less paper being used per course Access to an online course group to enhance networking. You will need a stable internet connection, a microphone and a webcam. CPD Points 19 Points Development Level Develop

If you got a call from a TV producer asking you to appear on Newsnight, would you say ‘yes’? And if you did, could you make your argument in a way that captured the attention of the audience without being interrupted? Our media training courses are aimed at senior spokespeople and experts who give interviews on TV, radio or in print. We equip them with the skills and confidence to take control and give engaging, memorable and effective performances in which they deliver their key messages, no matter what the circumstances. Highly interactive and practical, each course includes a series of realistic print, radio and television exercises with experienced journalists. We provide immediate feedback following each interview, including techniques for improvement, advice about potential answers and the framing of key messages. While all our media training courses are bespoke, on a typical course we will cover: how the media operates how to prepare for interviews the differences between TV, radio and print interviews how to conduct different types of interview, such as pro-active, reactive, expert commentator and hostile (crisis communications) developing key messages which convey your views persuasively how to take control of an interview, stick to your own agenda and deliver key messages successfully use of language, body language, dress and delivery After the course, each delegate receives the Rough House Media Toolkit, including written feedback, recorded copies of their interview exercises, the Rough House Media Guide to Interviews and further supporting materials. We also provide a confidential assessment to the PR team of each delegate’s suitability for different types of interview. Venue We deliver courses in the most appropriate format for your circumstances – whether face to face or online. Face to face courses are portable: they can be held in purpose-built studios, at your own offices or at an external venue. In the latter two cases, we create a mock studio for the practical exercises. Online courses give you flexibility and enable you to offer training to delegates from all over the world. We have run virtual courses for people from the Far East, South Asia, North America and Europe, as well as the UK.

Duration 2 Days 12 CPD hours This course is intended for The target audience for the DevOps Leader course are professionals including: Anyone starting or leading a DevOps cultural transformation program, Anyone interested in modern IT leadership and organizational change approaches, Business Managers, Business Stakeholders, Change Agents, Consultants, DevOps Consultants, DevOps Engineers, IT Directors, IT Managers, IT Team, Leaders, Lean Coaches, Practitioners, Product Owners, Scrum Masters, System Integrators, Tool Providers Overview The learning objectives for DOL include a practical understanding of: - DevOps and time to market - The business and IT perspectives - Key differences between DevOps IT and traditional IT - Planning and organizing - Understanding performance and culture - Measurement differences - Designing a DevOps organization - Focusing on what matters - Ideas for organizing workflows - Sharing information - Defining meaningful metrics - Value stream mapping - The Spotify Squad model - Managing culture change - Popular tools and key practices - Putting it all together The DevOps Leader course is a unique and practical experience for participants who want to take a transformational leadership approach and make an impact within their organization by implementing DevOps. Leading people through a cultural transformation requires new skills, innovative thinking, and transformational leadership. Leaders up, down and across the IT organization must align and collaborate to break down silos and evolve the organization. The course highlights the human dynamics of cultural change and equips participants with practices, methods, and tools to engage people across the DevOps spectrum through the use of real-life scenarios and case studies. Upon completion of the course, participants will have tangible takeaways to leverage when back in the office such as understanding Value Stream Mapping. Prerequisites DevOps Foundation 1 - DevOps and Time What Is DevOps? Why Do DevOps Companies Doing DevOps The Magic Equation 2 - Key Differences Between DevOps IT and Traditional IT What Sets DevOps IT apart from Traditional IT How DevOps IT is Organized Differently How to Perform to a Different Standard How to Use Different Measurements 3 - Becoming a DevOps organization Transformational Leadership Redesigning An Organization for DevOps Design Principles Focus Work Information Metrics 4 - Value Stream Mapping What is Value Stream Mapping? Why Do We Need to Use this Framework? Types of Maps How to Create a Value Stream Map? Types of Data to Collect How to Handle Exceptions 5 - Value Stream Mapping Exercise 6 - Squad Organizational Model Conway's Law The Problem with Silos Spotify?s Squad Organization Model (Structure, Roles) Squads Tribes Chapters Guilds How to Reorganize in Order to Move to this Model 7 - Managing Culture Change What is Culture and How Does it Impact Performance? Types of IT Culture Cultural Traits of a DevOps Organization How to Manage Change 8 - Culture and its Impact on Performance Types of IT Culture What is a DevOps Culture How To Manage Change The Three Phases Of Change Types of Changes That Need to be Implemented 9 - Popular DevOps Tools and Practices DevOps Tools Periodic Table Top DevOps Tool Categories Common and Popular Practices 10 - Building a Business Case 11 - Bringing it all Together 12 - Additional Sources of Information 13 - Exam Preparations Exam Requirements, Question Weighting, and Terminology List Sample Exam Review Additional course details: Nexus Humans DevOps Leader (DevOps Institute) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the DevOps Leader (DevOps Institute) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Team leaders, managers, executives and other business professionals, as well as those who would benefit by being able to assert themselves more effectively in a professional environment will benefit from this course. Overview Develop the necessary skills to communicate with confidence Apply communication styles that maximize benefits Augment your listening and hearing skills to increase engagement Utilize that art of asking questions to elicit more from others Leverage your body language for full communication Make the best first impressions by looking, sounding and being confident In this course, students will discover the best techniques to be properly assertive, and what are the ideal approaches in differing situations. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. What is Assertiveness? Differentiating Self-confidence from Assertiveness Understanding the Four Styles of Communication What Separates Assertiveness from Passiveness, Aggressiveness, and Passive-Aggressiveness 2. Dimensions of Communication Differentiating Listening from Hearing Developing Emphatic Listening Skills Utilizing Question Types - Open, Clarifying, and Closed Converting Negative Thinking into Positive Thinking 3. Body Language Says It All Managing Your Appearance Understanding Non-verbal Communication Making the Right First Impression Speaking with Confidence Relaxing and Reducing Anxiety 4. Dealing with Difficult Situations Dealing with Difficult People Building Rapport and Trust Appreciating the Different Ways that People Send and Receive Information Breaking Down Barriers and Building Consensus Applying PEGASUS Utilizing a Tactical Approach Choosing the Proper Form of Communication

Duration 2 Days 12 CPD hours This course is intended for Professionals who manage teams and desire to understand what leads to conflict, help peacefully navigate team members through potentially antagonistic situations, encourage and empower others to disagree respectfully and productively, and effectively manage disputes between team members will benefit from this course. Overview Identify and manage sources of conflict Define an effective strategy to deal with conflict Implement a process to manage conflict situations Build civility in the workplace In this course, students will learn to recognize the warning signs that precede quarrels and how to mitigate their impact, as well as constructive ways to harness the differences between team members and shift them toward productive, positive outcomes. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Understanding conflict Identifying the Causes of Conflict Harnessing the Benefits of Conflict Resolving Conflict Understanding the Key People in Conflict Resolution 2. Civility in the Workplace Recognizing Uncivil Behavior Reaping the Benefits of Civil Behavior Working with Difficult People Identifying and Avoiding Incivility Creating, Implementing, and Enforcing a Civility Policy 3. Conflict Resolution Process Making an Effective Atmosphere Developing Mutual Understanding Focusing on individual and Shared Needs Getting to the Root Cause Generating Options Building a Solution 4. Conflict Resolution Strategies Differentiating Resolution Strategy Versus Process Recognizing the Advantages and Disadvantages to Collaborating, Competing, Compromising, and Avoiding Additional course details: Nexus Humans Constructive Conflict Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Constructive Conflict Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.