Negotiation Skills - Professional 1 Day Workshop in Perth, UK
Communication Strategies 1 Day Workshop in Perth, UK
In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems. In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too. Attendees will be able to: Focus on others to project a UB4ME, customer-centered attitude; Empower people with respect (acknowledging) and control (offering choices); and Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions. Register for this class and you will be sent ONLINE login instructions prior to the class date.
Communication Strategies 1 Day Workshop in Peterborough
Negotiation Skills - Professional 1 Day Workshop in Peterborough
Who Should Attend Those working towards their King's Badge (16 to 18 years old). Course Description Young people are required to participate in a practical course focusing on developing new and existing skills for work towards the King's Badge. The course is designed to help prepare and support the young person in an element of their King's Badge programme. Participants take part in problem solving, games and group activities. Glasgow Battalion have 3 available dates during session 2025/2026. Young people can choose the most suitable date. (Other courses are available through local Battalions)
RAKU, SAGGAR & BARREL FIRING WORKSHOPS POTTERY WORKSHOPS RAKU FIRING NAKED RAKU SAGGAR FIRING HORSEHAIR FIRING BARREL FIRING
Understanding and applying the rules on means assessment and providing the right evidence can be difficult given the many various circumstances that must be accounted for with each client. This course will discuss the key aspects of the LAA’s Means Assessment guidance, with discussions on topics such as whose resources should be considered; rules on income, deductions, and capital; evidence requirements - and common errors that are made; rules on allowances (e.g. subject matter of dispute; and how to find and interpret guidance for less common circumstances (e.g. self-employed clients). Means Assessment Guidance is often the same for controlled work and licensed work, but there are some subtle differences on occasion, and the course will highlight some of the main differences in rules. Target Audience This course is aimed at anyone involved in making civil legal aid applications or assessing civil legal help work for financial eligibility. Resources Course notes will be provided to all delegates which may be useful for ongoing reference or cascade training. Please note a recording of the course will not be made available. Speaker Steve Keeling, Consultant, DG Legal Steve joined DG Legal after leaving the Legal Aid Agency in August 2016. In his 17 years at the LAA, he worked in the audit team as both auditor and manager and was a Contract Manager for several years. Steve is also a certified SQM auditor and undertakes audits on behalf of Recognising Excellence as well as running training sessions for the SQM Audit Team periodically.
🌟 Level 3 Supervising First Aid for Mental Health 🌟 Empower your team with the skills to support mental wellbeing in the workplace. This course covers: ✅ Understanding mental health & reducing stigma ✅ Promoting a positive workplace culture ✅ Providing empathetic support & active listening ✅ Signposting to professional help ✅ Managing crises & supporting policies 📍 Delivered by Madeleys First Aid Plus 💬 Build a healthier, more supportive workplace today!