27954 OV courses delivered Online

Duration 1 Days 6 CPD hours This course is intended for This course is designed for those who have experience authoring content in HTML and CSS, and want to learn how to use new HTML5 and CSS3 features. This course can be taught on Windows©, Mac OS© X, or Linux©, and supports developers who work in any of those environments. Although JavaScript© knowledge is helpful, HTML and CSS are the focus, so this course does not require that the learner have extensive JavaScript skills. Overview In this course, you will develop web content in HTML5 and CSS3 following principles of responsive web design. You will: ?Optimize HTML content to take advantage of HTML5 and CSS3 features.?Write advanced CSS3 selectors and media queries.?Use advanced background and border options introduced in CSS3.?Use advanced text formatting options introduced in CSS3.?Use HTML5 graphics and multimedia elements, including transforms, animation, audio, and video. ?Follow best practices to enable HTML content to be successfully processed by many different web browsers and machine readers. This course focuses on the new and advanced features of HTML5, covering how to create HTML5 and CSS3 markup that will work well on the widest possible variety of web browsers, mobile devices, and machine readers, such as search engine web crawlers. Creating HTML5 Content Develop Web Content to Follow Standards Update Legacy Web Content to Meet HTML5 Requirements Using Advanced Techniques to Select and Apply Styles Use Advanced CSS Selectors Provide Alternate Layouts Based On Device Characteristics Using Advanced Background and Border Techniques Use Advanced Techniques to Create Backgrounds Use Advanced Techniques to Create Borders Incorporating Advanced Text Formats Use Web Fonts Apply Advanced Text Styles Adding Animation and Multimedia Use 2D Transforms Use Animation Styles Embed Audio and Video in a Web Page Making HTML Readable and Accessible Support Various Browsers Improve Markup to Benefit Human and Machine Readers Additional course details: Nexus Humans HTML5 - Content Authoring with New and Advanced Features training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the HTML5 - Content Authoring with New and Advanced Features course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will explore the background and techniques of customer interactions. You will: ?Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. ?Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. ?Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. ?Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. ?Identify remote customer service communication channels and apply remote customer service best practices. ?Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. ?Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. 1 - Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service 2 - Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction 3 - Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers 4 - Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening 5 - Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices 6 - Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues 7 - Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

Duration 1 Days 6 CPD hours Time management training most often begins with setting goals. These goals are recorded and may be broken down into a project, an action plan, or a simple task list. Activities are then rated based on urgency and importance, priorities assigned, and deadlines set. This process results in a plan with a task list or calendar of activities. Routine and recurring tasks are often given less focus to free time to work on tasks that contribute to important goals. This entire process is supported by a skill set that should include personal motivation, delegation skills, organization tools, and crisis management. 1 - Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives 2 - Setting SMART Goals The Three P?s The SMART Way Prioritizing Your Goals Visualization 3 - Prioritizing Your Time The 80/20 Rule The Urgent/Important Matrix Being Assertive 4 - Planning Wisely Creating Your Productivity Journal Maximizing the Power of Your Productivity Journal The Glass Jar: Rocks, Pebbles, Sand, and Water Chunk, Block, and Tackle Ready, Fire, Aim! 5 - Tackling Procrastination Why We Procrastinate Nine Ways to Overcome Procrastination Eat That Frog! 6 - Crisis Management When the Storm Hits Creating a Plan Executing the Plan Lessons Learned 7 - Organizing Your Workspace De-Clutter Managing Workflow Dealing with E-mail Using Calendars 8 - Delegating Made Easy When to Delegate To Whom Should You Delegate? How Should You Delegate? Keeping Control The Importance of Full Acceptance 9 - Setting a Ritual What is a Ritual? Ritualizing Sleep, Meals, and Exercise Example Rituals Using Rituals to Maximize Time 10 - Meeting Management Deciding if a Meeting is Necessary Using the PAT Approach Building the Agenda Keeping Things on Track Making Sure the Meeting Was Worthwhile 11 - Alternatives to Meetings Instant Messaging and Chat Rooms Teleconferencing E-mail Lists and Online Groups Collaboration Applications 12 - Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations Additional course details: Nexus Humans Time Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Time Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours Overview After completing this course, students will know how to: - Identify difficult personality types and the effect they can have in an organization - Manage difficult employees and monitor their behavior - Document ongoing changes in behavior and performance - Communicate clearly and effectively, both verbally and nonverbally - Improve your listening skills - Communicate with difficult supervisors and co-workers - Identify types of employee dismissals - Identify the focus of feedback and give and receive feedback effectively - Provide positive and constructive feedback - Monitor performance afterwards - Identify communication styles - Manage difficult feedback sessions and identify when to avoid giving feedback - Identify some common myths associated with workplace conflicts, common reasons that conflicts arise, and types of workplace conflict - Distinguish between conflict management and conflict resolution - Identify conflict resolution styles, resolve workplace conflicts, including team conflicts, and identify the communication skills required to In this course, students learn to identify and manage difficult employees, monitor their behavior, develop clear and effective communications techniques, give and receive feedback, identify workplace conflicts and present resolutions. 1 - Getting Started Workshop Objectives 2 - The Basics What is Performance Management? How Does Performance Management Work? Tools Case Study 3 - The Basics (II) Three Phase Process Assessments Performance Reviews Case Study 4 - Goal Setting SMART Goal Setting Specific Goals Measurable Goals Attainable Goals Realistic Goals Timely Goals Monitoring Results Case Study 5 - Establishing Performance Goals Strategic Planning Job Analysis Setting Goals Motivation Case Study 6 - 360 Degree Feedback What is 360 Degree Feedback? Vs. Traditional Performance Reviews The Components Case Study Module Six: Review Questions 7 - Competency Assessments Competency Assessment Defined Implementation Final Destination Case Study 8 - Kolb's Learning Cycle Experience Observation Conceptualization Experimentation Case Study 9 - Motivation Key Factors The Motivation Organization Identifying Personal Motivators Evaluating and Adapting Case Study 10 - The Performance Journal Record Goals and Accomplishments Linking with Your Employees or Managers Implementing a Performance Coach Keeping Track Case Study 11 - Creating a Performance Plan Goals Desired Results Prioritization Measure Evaluation Case Study 12 - Wrapping Up Words from the Wise Lessons Learned Additional course details: Nexus Humans Performance Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Performance Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Affinity Publisher Training Course for Beginners. Online Affinity Training with live instructors or face to face onsite. Learn to create and design layouts for flyers, brochures, newsletters, marketing documents and business stationery.

This GRI, IEMA & CPD course is geared for busy professionals who want to understand how to proceed and create a 1st Class GRI Standards Sustainability Report and have a plan for immediate sustainability action without wasting time.

The essential course for anyone who wants to find out about the EFQM Model and RADAR and how these tools can benefit their organisation. The New EFQM Model was launched at the EFQM Forum in October 2019 and, as EFQM's country partner for Ireland, CforC is providing Foundation Training on the new model. Whilst this training is effective as a stand-alone course, it is also the starting point for all EFQM qualification routes. Who is it for? This course is suitable for anyone who wants to understand the new EFQM Model and how it can be used to make their organisation more effective. It provides a good overview for consultants who want to add the Model/RADAR to their portfolio of products and services. It is also a pre-requisite for anyone considering one of the EFQM qualification routes as a way of progressing their management development and career. Pre-requisites for this course None Benefits By the end of the course, participants will be able to: explain how the EFQM Model could benefit their organisation and how it could be used to overcome current and future challenges explain how the Model is structured and how the different elements apply to their organisation apply RADAR, the diagnostic and assessment tool, to identify strengths and areas for improvement conduct a high-level health check of their organisation The training comprises 8 modules; Module 1 The Changing World Module 2 The Organisation’s Ecosystem Module 3 The Value of a Model Module 4 The EFQM Model Module 5 RADAR Module 6 Using the EFQM Model and RADAR Module 7 The EFQM’s Digital Platform Module 8 Next Steps Delivery The course is delivered through a virtual trainer led live class Cost £450 + VAT which includes the training course, the EFQM Model e-book and your EFQM Foundation Certificate. If you are not yet a member but are already thinking about joining CforC, you can find more information on how to become a member and the benefits by clicking here.

The essential course for anyone who wants to find out about the EFQM Model and RADAR and how these tools can benefit their organisation. The New EFQM Model was launched at the EFQM Forum in October 2019 and, as EFQM's country partner for Ireland, CforC is providing Foundation Training on the new model. Whilst this training is effective as a stand-alone course, it is also the starting point for all EFQM qualification routes. Who is it for? This course is suitable for anyone who wants to understand the new EFQM Model and how it can be used to make their organisation more effective. It provides a good overview for consultants who want to add the Model/RADAR to their portfolio of products and services. It is also a pre-requisite for anyone considering one of the EFQM qualification routes as a way of progressing their management development and career. Pre-requisites for this course None Benefits By the end of the course, participants will be able to: explain how the EFQM Model could benefit their organisation and how it could be used to overcome current and future challenges explain how the Model is structured and how the different elements apply to their organisation apply RADAR, the diagnostic and assessment tool, to identify strengths and areas for improvement conduct a high-level health check of their organisation The training comprises 8 modules; Module 1 The Changing World Module 2 The Organisation’s Ecosystem Module 3 The Value of a Model Module 4 The EFQM Model Module 5 RADAR Module 6 Using the EFQM Model and RADAR Module 7 The EFQM’s Digital Platform Module 8 Next Steps Delivery The course is delivered through a virtual trainer led live class Cost £450 + VAT which includes the training course, the EFQM Model e-book and your EFQM Foundation Certificate. If you are not yet a member but are already thinking about joining CforC, you can find more information on how to become a member and the benefits by clicking here.

Why Learn Sketchup Basic to Advance Training Course? Course info SketchUp mastery with our hands-on course go from basics to advanced 3D modeling, advanced rendering, and expert lighting techniques. Immerse yourself in transformative learning tailored for SketchUp excellence. Duration: 16 hrs. Method: 1-on-1 Online Over Zoom is also available. Schedule: Tailor your own schedule by pre-booking a convenient hour of your choice, available from Mon to Sat between 9 am and 7 pm. Course Benefits: Comprehensive Skills Development: Master SketchUp from basics to advanced, gaining a comprehensive skill set. Efficient 3D Modeling: Learn to navigate and create intricate designs effortlessly with AI-driven 3D modeling techniques. Stunning Visual Realism: Explore advanced rendering methods to bring your designs to life with stunning visual realism. Professional Lighting Mastery: Harness the power of lighting to add depth and dimension, achieving a polished and professional finish. Flexible Learning: Tailor your own schedule with the convenience of pre-booking hours between 9 am and 7 pm, Monday to Saturday. Personalized 1-on-1 Training: Receive personalized attention and guidance with our 1-on-1 training approach. Course Title: "Sketchup Basic to Advance Training Course" Module 1: SketchUp Fundamentals (4 hours) Explore the SketchUp Interface Learn Basic Drawing Tools and Techniques Create and Edit Components Utilize Groups and Layers for Organization Introduction to Scenes and Animation Module 2: Advanced SketchUp Techniques (4 hours) Precision Modeling with Measurements Dynamic Components and Interactivity Advanced 3D Modeling Techniques Importing and Managing 3D Assets Enhance Functionality with SketchUp Extensions Module 3: V-Ray Rendering Basics (4 hours) Navigate the V-Ray Interface Set up V-Ray Materials Master Basic Lighting Techniques Understand Camera Settings and Composition Optimize Rendering Settings and Output Module 4: Advanced V-Ray Rendering (4 hours) Global Illumination and Image-based Lighting Realistic Material Creation Post-Processing using V-Ray Frame Buffer Efficient Scene Management with V-Ray Proxy Rendering Animation Sequences Course Project (2 hours) Integrate SketchUp and V-Ray for a Final Project Receive Guidance on Creating Photorealistic Renderings Participate in a Review and Feedback Session Upon completing the SketchUp Basic to Advance Training Course, participants will: Master SketchUp Basics: Navigate the interface, use drawing tools, and manage components effectively. Advance 3D Modeling: Apply precision modeling, dynamic components, and advanced techniques. Explore Extensions: Enhance functionality with SketchUp extensions. V-Ray Rendering Introduction: Learn V-Ray basics, including materials, lighting, and rendering settings. Advanced V-Ray Techniques: Implement global illumination, realistic materials, post-processing, and animation. Course Project Proficiency: Integrate SketchUp and V-Ray for a final project with photorealistic renderings.

Why choose Vectorworks Landmark Training Course? Course info Explore the Vectorworks Landmark Training Course! 1-on-1 Live Online sessions led by certified tutors and industry experts. Master Vectorworks Landmark for landscape and site design, creating captivating outdoor spaces. Enroll now to unleash your design skills. Duration: 16 hrs. Method: 1-on-1, Personalized attention. Schedule: Tailor your own schedule by pre-booking a convenient hour of your choice, available from Mon to Sat between 9 am and 7 pm. This course focuses on Vectorworks Landmark fundamentals, providing essential tools and techniques for landscape architecture, design, and related disciplines. Participants should have a basic understanding of Vectorworks software. The course covers 2D and 3D drawing, file organization, landscape plan/model creation, and more. Learning Objectives: Organize drawing files using industry standards and best practices for effective collaboration. Utilize imported files and field-collected data for base plans and site inventories. Integrate 2D and 3D elements for plan documentation and model analysis. Utilize worksheet features for material quantification and project efficiency. Course Prerequisites: Participants should be familiar with basic drafting concepts, computer operations, and keyboard shortcuts. This training demonstrates sustainable design principles and the use of CAD tools for erosion control, runoff calculations, plant tracking, and sun/shade analysis. Participants will learn to create a 3D site digital terrain model and assess proposed plantings' effects on solar heat gain and water usage. Vectorworks Landmark Basic to Intermediate Training Course Duration: 16 hours Join our comprehensive Vectorworks Landmark Basic to Intermediate Training, designed for landscape architects and designers. Master 2D and 3D landscape design with essential techniques, covering site analysis, plans, irrigation, and 3D visualization. Unleash your creativity with custom plant symbols and detailed planting plans using the plant database. Course Outline: I. Introduction to Vectorworks Landmark (1 hour) An overview of Vectorworks Landmark for landscape design Interface orientation and basic tool usage Navigation and viewport controls Landscape design project creation and management II. Site Analysis and Site Plans (3 hours) Collecting site information and producing site analysis drawings Crafting site plans and hardscape design Working with contours, elevations, and terrain models Incorporating site amenities like paths, fences, and walls III. Planting Plans (5 hours) Utilizing the plant database to select suitable plants for specific regions Creating personalized plant symbols Developing comprehensive planting plans and plant lists Understanding plant compatibility and growth patterns IV. Irrigation Design (2 hours) Designing and editing irrigation systems and zones Integrating irrigation components into the site plan Generating irrigation reports for efficient planning V. 3D Visualization (3 hours) Creating captivating 3D models of landscape designs Applying textures and materials to hardscape elements and plants Utilizing the Renderworks engine for high-quality rendering Enhancing designs with lighting and special effects VI. Customization (1 hour) Tailoring the interface for landscape design efficiency Creating custom object styles and resource libraries VII. Collaboration and Sharing (1 hour) Importing and exporting data from other software platforms Sharing landscape design drawings with colleagues and collaborators VIII. Conclusion and Next Steps (1 hour) Comprehensive review of course content Guidance on further learning resources Q&A session and feedback gathering Enroll in our Vectorworks Landmark Basic to Intermediate Training to enhance your landscape design expertise and unleash your creative prowess. Download Vectorworks Landmark https://www.vectorworks.net/en-GB/landmark By the end of the Vectorworks Landmark Training Course, participants will: Understand the key features and functionalities of Vectorworks Landmark for landscape design. Demonstrate proficiency in using essential tools for site analysis, site plans, and hardscape design. Create detailed planting plans, selecting appropriate plants, and understanding their compatibility and growth patterns. Design efficient and effective irrigation systems, including generating irrigation reports. Create 3D visualizations of landscape designs, applying textures, materials, lighting, and special effects. Customize the interface and create personalized object styles and resources. Collaborate and share landscape design drawings with other software users. Have the foundation to pursue further learning and exploration in landscape design using Vectorworks Landmark.