Executive Admin and PA Certification Level 3 Course Description: Are you passionate in Executive Admin profession or a PA, then this is the course for you. Engaging and informative course, ideal for the secretaries, PA's and Administration Assistants who are looking to take the next step in their career. For an organization it is as useful as if you have new team members who are starting out in these fields and are looking to expand their knowledge and skills. Organized into 21 comprehensive, yet easy-to-follow modules, the course covers all the key skills that are needed for this career path, including diary management, handling petty cash and customer service. What's Covered in the Course? The following is covered in detail, plus much more: The key responsibilities and duties that your team member will perform as a PA or administrative assistant; How to effectively manage diaries and make business travel arrangements, including scheduling appointments, booking travel and accommodation and cross-referencing information; Tips on writing and composing professional business documents, including letters and e-mails; How to communicate by telephone in an efficient and professional manner; Time management skills and how to improve productivity by effectively prioritizing and delegating, as well as how to plan work in the most efficient manner; Customer service and how to provide the best possible care for both the customers and the stakeholders of the business, as well as how to appropriately deal with customer complaints and liaise with customers at Reception; Dealing with the financial elements of a PA/administrative role, such as how to invoice and handle petty cash; How to proofread and professionally present different types of documents; Tips on how to set up and run an organized filing system, by effectively categorizing and structuring; Working with key office software, such as Microsoft Outlook, PowerPoint, Excel and Word. How to organize and execute meetings, in order to achieve the best results; Tips on how to improve typing and audio skills. What are the Benefits of the Course? - Admin Course Online There are plenty of benefits in taking the Level 3 Executive Admin and PA Certification: The structured certification can help to accelerate the team member's career; As there are no entry requirements, your team member needn't worry about having the right qualifications, in order to apply; Students can study at their own pace, in a place and at a time that suits them; Upon completion of the course, students can print off their own certificate which is recognized by leaders in the industry. Modules: Module 1: Introduction to the PA Course Module 2 : Diary Management Module 3 : Business Letter Writing Module 4 : Composing Faxes, Memorandums and Emails Module 5 : Telephone Skills as a PA Module 6 : Hotel and Travel Arrangements Module 7 : Filing Systems Module 8 : Time Management Skills Module 9 : Invoicing and Petty cash Module 10 : Customer Care Module 11 : Customer Complaints Management Module 12 : Work Planning Module 13 : Document Presentation and Proofreading Module 14 : Confidence Building Module Module 15: Typing and Audio Skills to Proficient Level (or further if you already Touch Type/Audio Transcribe) Module 16: How to Organise Effective Meetings Module 17: How to use Microsoft Outlook Module 18: How to use Excel - the Basics Module 19 : How to use PowerPoint (Basics) Module 20 : Word Processing with Microsoft Word Module 21 : Customer Communication and Reception Skills Estimated learning time: 17 hours The below video describes the Difference Between a Personal Assistant and an Executive Assistant:
Data-Informed Decision Making in Projects: On-Demand Project management professionals constantly need to make project decisions that could be decisive for the outcome of their projects but often do not have sufficient information available to confidently make decisions. As a result, projects are increasingly falling short of delivering on their promises, requiring, more than ever, a data-informed approach to decision-making in the area of project delivery and management. The rapid growth of data comes with various challenges though, which consequently needs consideration of various critical factors for a successful implementation of a data-informed decision-making process in organizations and projects. What You Will Learn At the end of this program, you will be able to: Describe and understand the relevant methods and techniques to identify, acquire, and analyze relevant data points for decision making in projects Articulate analytical questions to focus on the real problems Identify potential shortfalls and gaps in project decision-making and apply actions to mitigate them Introduction to Data-Informed Decision Making The different types of decisions in projects Data-informed decision-making framework Shortcomings with traditional decision-making models Understanding the value of data for project delivery Issues in project management and how data can help solve them The DIKW Pyramid (Data, information, knowledge, wisdom) Types of data in projects Applying Data Analytics Understanding Data Analytics Levels of Data Analytics Data-Informed vs. Data-Driven Challenges and How to Address Them Project data availability and collection Data quality Behavioral blockers and bias Skills and Techniques Data literacy and data fluency Communicating for informed decision-making Monitoring and evaluating project decisions Implementing Data-Informed Decision Making Decision-making strategy and governance Project data culture Continuously improving decision quality Future Outlook for Decision-Making in Projects Data and AI Digital Decisioning
Data-Informed Decision Making in Projects: On-Demand Project management professionals constantly need to make project decisions that could be decisive for the outcome of their projects but often do not have sufficient information available to confidently make decisions. As a result, projects are increasingly falling short of delivering on their promises, requiring, more than ever, a data-informed approach to decision-making in the area of project delivery and management. The rapid growth of data comes with various challenges though, which consequently needs consideration of various critical factors for a successful implementation of a data-informed decision-making process in organizations and projects. What You Will Learn At the end of this program, you will be able to: Describe and understand the relevant methods and techniques to identify, acquire, and analyze relevant data points for decision making in projects Articulate analytical questions to focus on the real problems Identify potential shortfalls and gaps in project decision-making and apply actions to mitigate them Introduction to Data-Informed Decision Making The different types of decisions in projects Data-informed decision-making framework Shortcomings with traditional decision-making models Understanding the value of data for project delivery Issues in project management and how data can help solve them The DIKW Pyramid (Data, information, knowledge, wisdom) Types of data in projects Applying Data Analytics Understanding Data Analytics Levels of Data Analytics Data-Informed vs. Data-Driven Challenges and How to Address Them Project data availability and collection Data quality Behavioral blockers and bias Skills and Techniques Data literacy and data fluency Communicating for informed decision-making Monitoring and evaluating project decisions Implementing Data-Informed Decision Making Decision-making strategy and governance Project data culture Continuously improving decision quality Future Outlook for Decision-Making in Projects Data and AI Digital Decisioning
Learn how to use OneNote to create, organize and populate electronic notebooks. Course overview Duration: 4 hours OneNote is a digital notebook and can be a great way to easily take notes. Whether for meetings, on training courses or to help with to do lists. It works very much like it’s paper copy equivalent but, of course, with lots of enhanced features. Its integration with Outlook and the other office applications means you can easily take notes and link them to documents meeting details and then email them out. You can even add audio and video notes as reminders. Objectives By the end of the course you will be able to: Create and manage notebooks Add contents Tag and prioritise content Create notes from other applications Create To Do Lists and integrate into Outlook Content Using OneNote Creating notebooks Creating sections and pages Formatting pages Using page templates Creating page templates Reordering sections and pages Deleting sections and pages Creating OneNote content Adding text Bullet lists Adding tables Adding images Adding drawings Adding links Adding audio and video notes Tagging Tagging Creating custom tags Creating to-do lists Searching and filtering for tags Notes Creating quick notes Filtering them in OneNote notebooks Linked notes Outlook integration Linking to tasks in Outlook Flagging notes for follow up Inserting Outlook meeting content Taking minutes Emailing OneNote pages Send emails to OneNote
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