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Description: Do you have a passion for customer service? Or want to upgrade your skills as a Hotel receptionist? Enrol the Hotel Receptionist Diploma course and master the strategies for becoming a successful hotel receptionist. The course is divided into several sections. Throughout these step by step sections, you will master the strategies of managing and handling the duties and responsibilities of a hotel receptionist. At first, you will gain an overall understanding about hotel reception process that will be followed by the discussion on standard hotel reception procedures and customer service. Then, you will know how to handle the difficult customers and how to manage their problems and complain. The course also covers the essential communication skill, computer skills, telephone etiquette, handling telephone calls and respond to customer's queries over phone and face-to-face conversation. Next, the course illustrates the essential administrative skills for a Hotel receptionist. Finally, the course explains the safety and security issues, legal issues in hospitality, future of Hotel receptionists and more. Shortly, you will learn almost all the essential skills and information for becoming an efficient Hotel receptionist. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Hotel Receptionist Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Hotel Receptionist Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Hotel Receptionist Diploma An Overview of Hotel Reception 01:00:00 Hotel Reception Standard Procedures 00:30:00 Communication Skills Required for Hotel Reception 01:00:00 Customer Service in Hotel Reception 00:30:00 Telephone Handling in a Hotel 01:00:00 How to Handle Difficult Hotel Guests 00:30:00 Administrative Skills as a Hotel Receptionist 00:30:00 Computer Skills and Programs 00:15:00 Brand Standards in the Hospitality World 00:15:00 Being a Team Player: Working with Other Hotel Departments 00:15:00 Safety and Security in the Hotel 01:00:00 Sales and Marketing as a Hotel Receptionist 00:30:00 Dressing the Part: Creating the Professional Look in Hospitality 00:15:00 Keeping Stress Under Control on the Job 00:30:00 Legal Issues in Hospitality 00:30:00 The Future for Hotel Receptionists 00:30:00 Assessment Assignment - Hotel Receptionist Diploma 00:00:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Course Overview Do you want to create your original art piece on a digital platform? Then, you need to be able to transform your sketch into a digital sketch. Learn how you can create a digital sketch using photoshop from the Discover Digital Art - (Sketching) In Photoshop course and create amazing sketches. In this Discover Digital Art - (Sketching) In Photoshop course, you will learn how you can create digital sketches, Photoshop basics, selecting brush, maintaining proportions and many other techniques that will help you to sketch digitally. This course will familiarize you with different techniques that you help you understand and practice sketch from scratch. The course is ideal for new artists, digital artists, designers, graphic designers, web designers or anyone who wants to master digital art using photoshop. Learning Outcomes Understand the interface of Photoshop Learn how to properly sketch in Photoshop Understand the proportion properly Be able to create sketch lines and start sketching on digital platform Learn how you can create a perfect sketch in Photoshop Learn different techniques to make digital sketches more refined Who is this course for? The Discover Digital Art - (Sketching) In Photoshop course is ideal for anyone who wants to learn digital art techniques in photoshop. You'll get to know about advanced skills and techniques from this course. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path Discover Digital Art - (Sketching) In Photoshop is a useful qualification to possess and would be beneficial for any related profession or industry such as: Graphic Designing Digital Art Illustration Game designing Designing Discover Digital Art - (Sketching) In Photoshop Module 01: Introduction 00:02:00 Module 02: Introduction to Photoshop 00:05:00 Module 03: Customizing Your Workspace 00:09:00 Module 04: Creating a New Document 00:07:00 Module 05: Installing Brush 00:02:00 Module 06: The Layers Panel 00:09:00 Module 07: Finding Reference 00:03:00 Module 08: Simplifying Your Reference 00:07:00 Module 09: Warm Up Sketch 00:02:00 Module 10: Sketching 00:31:00 Module 11: Refining Your Sketch 00:14:00 Module 12: Demo 00:11:00 Module 13: Your Project 00:01:00 Module 14: Conclusion 00:03:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Windows 7 contains many powerful tools designed for system administrators and power users. This Microsoft Windows 7 Expert is designed for them who are already comfortable with Windows 7 and ready to learn about these about these advanced tools. Highlights of the course include an overview of Inter-related tools, troubleshooting tips, a look at computer management tools, and information on hardware administrative tools. So, if you are thinking to develop your skills and knowledge on Microsoft Windows 7, you can join this [course_this] now. Learning Outcomes: Get an in-depth look at Remote Desktop and Remote Assistance Discover more about Windows Contacts and People Near Me for internet tasks Utilize Backup and Restore Centre, the Action Centre, System Configuration utility, and System Restore for troubleshooting Explore ReadyBoost, BitLocker, Encrypting File System, Windows Services Hardening and other advanced features for better management Study more advanced topics like the hardware administrative tools - such as paging files, event logs - before moving onto Windows XP Mode and Speech Recognition Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Windows 7 Expert is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Windows 7 Expert is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Microsoft Windows 7 Expert Using Remote Desktop 00:15:00 Using Remote Assistance 00:15:00 Windows Contacts 00:15:00 People Near Me 00:15:00 Backing Up Your Computer 00:30:00 Troubleshooting your Computer with the Action Center9 00:15:00 Using the System Configuration Utility 00:15:00 Using System Restore 00:15:00 Hard Disk Management Utilities 00:15:00 Advanced Computer Management 00:30:00 Mobility and Touch Features 00:30:00 Speech Recognition 00:15:00 Using Hardware Administrative Tools, Part One 00:15:00 Using Hardware Administrative Tools, Part Two 00:30:00 Windows XP Mode 00:15:00 Mock Exam Mock Exam- Microsoft Windows 7 Expert 00:20:00 Final Exam Final Exam- Microsoft Windows 7 Expert 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

This course has been designed to equip you with the right skills and knowledge to have  a comprehensive learning of what workplace harassment is, how to recognise harassment in today's work environment, what to do when it happens, and how to protect yourself and your employees from this type of behaviour. Description: Workplace Harassment can be based on a variety of factors that differ from one person to another, such as race, sex, and disability. This course will give you with the tools necessary to recognise harassment in the workplace as well as understand your rights and responsibilities under the law. It will also touch on safety in the workplace, which is of itself an essential item in any organisation. If you are someone who wants to pursue a career in workplace security management, then this course is very suitable for you. Who is the course for? This course would be ideal for anyone working in any workplace. This course would be great for training managers. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email.   Level 2 Certificate in Workplace Management: Harassment Module One - Getting Started 01:00:00 Module Two - The Background 01:00:00 Module Three - Developing an Anti-Harassment Policy 01:00:00 Module Four - Policies in the Workplace 01:00:00 Module Five - Proper Procedures in the Workplace 01:00:00 Module Six - False Allegations 01:00:00 Module Seven - Other Options 00:30:00 Module Eight - Sexual Harassment 01:00:00 Module Nine - Mediation 01:00:00 Module Ten - Conflict Resolution 00:30:00 Module Eleven - The Aftermath 00:30:00 Module Twelve - Wrapping Up 01:00:00 Activities Activities 00:00:00 Mock Exam Mock Exam- Level 2 Certificate in Workplace Management: Harassment 00:20:00 Final Exam Final Exam- Level 2 Certificate in Workplace Management: Harassment 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Do you suffer from panic attacks? Are you having a hard time or are you anxious most of the time? Do you know someone who is either? Then worry no more! This course will teach you ways how to handle panic attacks and help people who are suffering from this disorder to get rid of it. Description: Panic Disorder is a condition that many individuals may suffer that might show up during high school or early adulthood. People who suffer from panic disorder know that it is extremely troublesome to think clearly since your mind is clouded with panic thoughts. In this course, you would learn how to help someone free themselves from this type of disorder. You will be able to know the physical signs and symptoms of panic disorder and how to deal with it. Also, you will learn how stress can trigger panic attacks, and other causes of panic attacks then find out how to avoid it. Who is the course for? Professionals or doctors who help their clients be free from panic attacks People who are suffering from panic attacks or disorder Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: A Guide to Be Free from Panic Attack would be beneficial for the following careers: Counselors Health Practitioners Life Coaches Mentors Psychologists Therapists. A Guide to Be Free from Panic Attack Free Yourself 00:30:00 What Are the Physical Signs? 01:00:00 What Are the Symptoms 01:00:00 What Causes a Panic Attack? 00:30:00 Stress Can Trigger a Panic Attacks 01:00:00 Removing the Panic Attack Worries 01:00:00 When it's Agoraphobia 00:30:00 Foods That Can Make You Panic 01:00:00 Will I Need Medication? 00:30:00 Help Yourself and Lose the Panic 01:00:00 Getting Your Breathing Under Control 01:00:00 Mock Exam Mock Exam- A Guide to Be Free from Panic Attack 00:20:00 Final Exam Final Exam- A Guide to Be Free from Panic Attack 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview Understanding a problem properly and creatively can create new opportunities for your business. Learn how to solve problems creatively from this Creative Problem Solving and Decision Making course and boost your personal growth today.  In this Creative Problem Solving and Decision Making course, you will learn the importance of creative problem solving and decision making. You'll understand how decision making works, problem-solving steps, thinking outside the box and many other techniques. This course will teach you the aspects of creative problem-solving. Problem-solving is necessary for any work. Your problem-solving skill can help you ride the ladder in your career and personal growth. So, learn how you can solve your problems creatively today from this course. Learning Outcomes Learn how to break a problem into small pieces Understand why organizations need to be creative with their problem solving and decision making Familiarize with the steps of problem-solving Learn why decision making is important Know about the benefits realization approach to problem-solving Be able to think outside the box Familiarize with tools that will help to solve problems creatively Who is this course for? This course will be helpful for anyone who needs decision making and problem-solving skills in their life. This course will help to understand a problem and finding a creative solution for that. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path Creative Problem Solving and Decision Making is a useful qualification to possess and would be beneficial for any related profession or industry such as: Entrepreneurs Business Owners Managing Directors Administrators Team Leaders Unit 01: Thinking Styles and the structure for problem solving and decision making Introduction to Problem Solving and Decision Making Creatively 00:02:00 Thinking Styles in decision making 00:08:00 Steps to Creative Problem Solving and Decision Making 00:10:00 Analyse the Problem 00:08:00 Analysing Performance Data 00:06:00 Unit 02: Generate and Test Ideas Generate Ideas 00:05:00 Test the Solutions and Decide 00:04:00 Benefits Realisation Introduction 00:01:00 Problem Solving using Benefits Realisation 00:10:00 Thinking outside the Box 00:01:00 Thank you for completing the course 00:01:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: We are offering you a high-quality comprehensive Certificate Course designed to help managers and potential leader to be equipped with skills and knowledge related to capital maintenance and financial capital. This course will also help you discover new and innovative sources of revenue through utilizing these concepts to become financially stable. Furthermore, it will help you enhance your general management and leadership skills for you to become an effective and efficient leader in your career. You will be equipped with the certificate course with great information on the financial instruments and loans that are helpful and suitable for your business or the industry you are in. Capital financing is about defining the process of planning to fit into the projected budget for projects and the available assets with the cash flows are then tailored to project a one year period before the actual commencing of the project. The budgeting in place must be able to completely encompass the workings of the project for that stipulated period of time. All of these will be taught in this course. Who is the course for? For employees who are in the business development and financial department. Or anyone who is interested in improving their financial and capital management. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Capital Maintenance Basics course will be useful and would be beneficial for the management and financial occupations especially the following careers: Accountants Administrative Services Manager Advertising, Promotions and Marketing Managers Compensation and Benefits Managers Financial Managers Food Services Managers Human Resources Managers Management Directors Sales Specialist And other Top Executives. Capital Maintenance Basics Factors Determining Fixed Capital Requirements 01:00:00 Factors Determining Working Capital Requirements 01:00:00 The Differences Between Own And Borrowed Capital 01:00:00 Constant Purchasing Power Accounting 01:00:00 Services Provided By Financial Instruments 01:00:00 Financial Institutions And Short Term Loans For Businesses 01:00:00 Wrapping Up 00:15:00 Mock Exam Mock Exam - Capital Maintenance Basics 00:20:00 Final Exam Final Exam - Capital Maintenance Basics 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

In this 6 hours on-demand course you will learn about the vestibular system from the bottom up, it's anatomy, function and how it impacts our lives. You will get practical tools to assess it's function and other systems associated with it, as well as tools you can use to rehabilitate and improve the function of all of these components. This is a unique course with practical tools you can start using today!

Asbestos: Asbestos Course Online Are you keen to educate others on the dangers of asbestos and the proper way to handle it? Our specialized Asbestos: Asbestos Course can help increase workplace security in general. The eight modules in this Asbestos: Asbestos Course convey the knowledge, advice, and training needed for asbestos. How to identify asbestos, UK rules, and asbestos risks are all covered by asbestos awareness. You will also learn how to register asbestos from Asbestos Awareness. When asbestos awareness is over, you'll be aware of how to dispose of waste that contains asbestos (ACW). So don't delay to enrol in our comprehensive Asbestos: Asbestos Course! Special Offers of this Asbestos: Asbestos Course This Asbestos: Asbestos Course includes a FREE PDF Certificate. Lifetime access to this Asbestos: Asbestos Course Instant access to this Asbestos: Asbestos Course Get FREE Tutor Support from Monday to Friday in this Asbestos: Asbestos Course Main Course: Asbestos Awareness Course Courses are included in this Asbestos: Asbestos Course Course 01: Working in Confined Spaces Course 02: Level 2 Award in the Prevention and Control of Infection [ Note: Free PDF certificate as soon as completing the Asbestos: Asbestos Training course] Asbestos: Asbestos Course Online Industry Experts Designed this Asbestos: Asbestos course into 8 detailed modules. Detailed Course Curriculum of the Asbestos Course: Module 01: Introduction Module 02: Identified Asbestos Containing Materials (ACMs) Module 03: The UK Asbestos Regulations Module 04: The Health Hazards Module 05: Risk Assessment Module 06: Asbestos Register Module 07: Disposal of Asbestos Containing Waste (ACW) Module 08: The Knowledge, Guidance and Training That are Required for Asbestos Assessment Method of Asbestos After completing each module of Asbestos: Asbestos Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Asbestos After completing the MCQ/Assignment assessment for this Asbestos: Asbestos course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Asbestos: Asbestos Course Online This Asbestos: Asbestos Course is ideal for anyone who may contact asbestos in their work. Builders, plumbers, electricians, carpenters, and other building-related and maintenance trades are often included. Requirements Asbestos: Asbestos Course Online There are no specific requirements for Asbestos: Asbestos Course because it does not require any advanced knowledge or skills. Career path Asbestos: Asbestos Course Online Enrollment in this Asbestos: Asbestos Course requires no prior experience or qualifications. It is open to all students from all academic backgrounds. Certificates Certificate of completion Digital certificate - Included

***Behaviour Management in the Early Years Online*** This Behaviour Management in the Early Years Online course is designed for practitioners, parents, and other adults who want to help and support children with behaviour Management: behaviour Management and understand why children misbehave. The purpose of this Behaviour Management in the Early Years Online course is to look at factors affecting behaviour, learning styles, the role of the adult and positive behaviour strategies. By the end of this Behaviour Management: Behaviour Management course, the learner will know why children misbehave and how to effectively plan for their needs and learning styles. Special Offers of this Behaviour Management: Behaviour Management Course This Behaviour Management Course includes a FREE PDF Certificate. Lifetime access to this Behaviour Management Course Instant access to this Behaviour Management Course Get FREE Tutor Support from Monday to Friday in this Behaviour Management Course ***Others Benefits of Behaviour Management: Behaviour Management Course Free 01 PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Behaviour Management: Behaviour Management course ] Behaviour Management: Behaviour Management in the Early Years Industry Experts Designed this Behaviour Management: Behaviour Management course into 4 detailed modules. Detailed Course Curriculum of Behaviour Management: Behaviour Management Module 1: Factors Affecting Behaviours Module 2: Learning Styles Module 3: The Role of the Adult Module 4: Positive Behaviour Strategies Assessment Method of Behaviour Management: Behaviour Management After completing each module of the Behaviour Management: Behaviour Management in the Early Years Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Behaviour Management: Behaviour Management After completing the MCQ/Assignment assessment for this Behaviour Management: Behaviour Management in the Early Years course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Behaviour Management: Behaviour Management in the Early Years Online This Behaviour Management: Behaviour Management course is ideal for: Practitioners Well-being and emotional needs coordinator (WENCO) Childminders Adults interested in the well-being and emotional needs of young children. Requirements Behaviour Management in the Early Years Online Students who intend to enrol in this Behaviour Management: Behaviour Management course must meet the following requirements: Behaviour Management: Good command of the English language Behaviour Management: Must be vivacious and self-driven Behaviour Management: Basic computer knowledge Behaviour Management: A minimum of 16 years of age is required Career path Behaviour Management: Behaviour Management Certificates Certificate of completion Digital certificate - Included