1008 Other courses in Cheshunt

This ilm recognised programme builds on the coaching fundamentals to focus on enhancing the coach’s self-awareness and coaching techniques, refining both practice and skill to develop a coaching style of leadership.

Are your sales people too stressed, running on adrenalin, perhaps driving towards burnout, struggling to reach targets? Wouldn't you rather they delivered consistently good performance, sustainable over longer periods of time, with less stress (for both them and you)? This uniquely empowering workshop will help your team develop naturally high levels of focus, energy and motivation. They will attain a sense of grounded euphoria, giving them a very distinct and ethical edge in selling. A one-day programme, it gives salespeople an introduction to the 'Natural Superheroes' concepts and resources, tools and techniques, to help them improve their sales performance - realising greater sales potential, developing deeper and more profitable client relationships, winning more business. Through this experience, sales teams gain: Information about profiling clients to instantly understand more about their deepest drives and true needs so they can be genuinely met and, where possible, exceeded Insights into deep, honest and very 'real' reasons for sales procrastination - participants are given specific workable strategies they can easily apply to overcome sales resistance, by tapping their natural motivational styles An understanding of communicating at the very highest levels with different people so they truly understand your sales message and have a significantly more positive sales experience A realisation of their very specific natural sales talents as individuals and as a team A deeper level of experience and understanding of what specifically drives their own behaviour and the behaviour of their clients - these unique insights explain not only how but exactly why people behave the way they do An experience of what it takes to be unshakeable under pressure and manage the sales processes and relationships to a positive outcome for all Brand-new insights into working with and handling difficult people across all levels of authority An understanding of the pitfalls and the psychological traps we set ourselves which cause unnecessary stress, anxiety and frustration on a daily basis and, in turn, limit our sales performance Access to very simple and practical tools that massively increase self-awareness, engender accountability and responsibility and develop emotional sales mastery 1 Introducing 'Natural Superheroes' for sales What is a 'Natural Superhero'? Defining emotional intelligence in the context of sales and why it is so important Knowing yourself - why most people don't know themselves at all and how we can understand exactly what drives our behaviour for the purpose of improving sales performance specifically Knowing exactly why others, and specifically clients and team members, behave the way they do - understanding the real motives behind people's good and bad behaviour in a sales meeting Simple steps to freeing yourself of any anxiety, pressure and false sense of limitation when selling Being yourself in sales - why this is not as easy as it sounds but how you can make it effortless How to take control of achieving the sales performance you really need and want for yourself and others Strategies that raise your self-awareness, increase an authentic and sustainable sense of self-confidence, in difficult situations and in moments of crisis 2 Understanding yourself, your team members and your customers - using the Enneagram Introducing the Enneagram and why it is so valuable to sales people and their clients Exploring the 9 types of motivational drives and why people have different reasons for buying from you Core types and wings - understanding the influence of other motivations either side of the core Enneagram type How to confirm the profile of your client - using celebrities from the world of politics, cinema, sports - we explore how to identify each type - what are their core drives, why have they arisen and how can we use these insights to help you in improving your sales performance The 3 levels of behaviour within your personal profile and that of your clients Lookalike Enneagram types - mistaken identities - how to avoid these traps when profiling your clients and your team How to communicate effectively in a sales environment with each of the different Enneagram types - communication strategies for positive impact on morale, performance and, ultimately, sales results How to interpret and make use of the results of your online personal profile - participants complete an online profile before the event and have the opportunity to analyse their results with a view to improving their sales performance How sales teams sabotage their own performance and that of other people within the team - and how to stop it Uncovering your particular edge in a sales role - what unconsciously trips you up as a sales person? How the Enneagram helps us in sustaining a truly great sales performance over time 3 Why positive thinking alone doesn't work in sales Why 'PMA' does not stand for positive mental attitude when selling - learn its alternative meaning that can serve you even more effectively in a sales role 3 steps and exercises that naturally increase PMA The value of making unconscious thinking conscious and how to do this without any pain or discomfort in a sales meeting Why each Enneagram type has a different experience of PMA in terms of their outward behaviour and how to know when you are maximising your sales performance 4 Measuring success How to measure the development of your individual profile as a sales person Development planning and review Into the future - how to continue your Natural Superhero development

This course aims to raise awareness about the triggers, signs and symptoms, and preventive measures to better manage and support people living with asthma.

Java CrossOver Course for Coders 1-Day, 11am - 6pm Online, Instructor-led, Interactive, Practical Java Basics to coders who are converting to Java from a different coding language. You do not need much time to learn the syntax of Java, because you have done similar work in other programming languages Hands-on, Practical Course, Instructor-led Course. Online with Gotomeeting.com 1 day, from 11am - 6pm. In classroom at on request only. Locations Java CrossOver Course description Overview of Java: This course covers Java Object-Oriented Programming (OOP) principles. Java Data Types and using Variables in Java: Here we learn to code using data types and variables of different data types: Primitives; Characters; Boolean; Variables and variable scope; String class; Type conversion and casting. Java Operators and Expressions: What are operators and how to use them; Arithmetic operators; Relational operators; Assignment operator; Logical operators; Increment and decrement operators. Decision Making: The Java Syntax for the If-statement; If,else; If,else if,else; Nested if; Switch Statements; Using Loops: For loops, while loops, do while, Enhanced for loop; Nesting loops; break, continue; The return statement. Arrays: Working with arrays, 2-d arrays, iterating arrays. Using the for-each loop with Arrays Lists: Working with lists. Lists vs Arrays. Files,streams with Java: Open, Read and Write to CSV Files, txt files and bin files. Exception Handling: Fundamentals of exception handling; Exception types; Using try and catch; Multiple catch clauses; Nested try statements; Throw and throws; The finally blocks Introduction to Classes and Objects: Creating a Class; Creating an Object; Using an Object; Adding Instance variables; Controlling accessibility; Naming conventions for class members. Class Constructors; Parameterized Constructors; Inheritance. Abstraction. Interfaces and implementing interfaces. Override. Polymorphism. The dot operator, this keyword, the static keywords, the super keyword. Using Methods: Introduction of methods; Creating a Method in class; Calling a Method; Returning value from a Method; Adding a Method that takes parameters; More in Methods and Classes: Overloading methods; Overloading Constructors; Using objects as parameters; Returning objects; Recursion; Access control : private, public and protected; The final keyword. What is included PCWorkshops Course Certificate on completion Java Course Notes Java Code Examples Practical Java Course exercises, Java Course Revision work After the course: 1-Hour personalised online revision session Book the Java CrossOver Course About us Our experienced trainers are award winners. More about us FAQ's Client Comments

SSRS Report Builder Course Summary. Practical SSRS Report Builder course, to leavy you full conversant with queries, DML and DDL statements. Hands-on, Practical SSRS course. PCWorkshops SSRS Course Certificate. Max 4 people per course, we keep it personalised. Where is the SSRS Report Builder Course? Online: Instructor-led. Classroom: Request per email. SSRS Course Materials SSRS Coding Examples Manuals and Notes: In-depth reference materials Exercises: Practical exercises Payment Options → £600, Follow the booking link Arrange for installments Included with SSRS Report Builder Course: SSRS Course Certificate on completion. SSRS Course Manual. Practical SSRS Course exercises. SSRS Code Samples. After the course, 1 free session for questions. Max group size, online and in classroom, on this SSRS Course is 4. Course Topics SSRS Report Builder Course Topics SSRS Course topics: This course focus on producing reports using MS SQL SSRS Report Builder, to use the product features and tools related to data retrieval, visualisations and deployment. The Target Audience: end-users who will produce reports for their department or group using datasets. SSRS Course Topics Report Models: Data source views Creating a model Entities, attributes and roles Tables: Creating tables Interactive sorting Floating headers Grouping: Inserting groups Group headers/footers Displaying group totals Expanding and collapsing Expressions: The expression builder The Report Items collection Built-in fields Conditional formatting expressions Page headers and footers Page names and numbers Exporting reports: The various report formats Using RenderFormat. Parameters: Creating parameters Filtering using parameters Drop list parameters Coping with empty tables Matrices: Row and column groups Sorting and filtering matrices Creating subtotals Charts: Creating charts The parts of a chart Formatting charts Basic reports: Text boxes and images Selecting report items Formatting parts of a report Miniature charts Creating sparklines Creating data bars Graphical indicators Creating and customising indicators Linear and radial gauges Lists: Page-per-record lists Dashboard lists Other list ideas Subreports: Creating a child report Creating the main report Linking the two reports Report parts: Publishing report parts The report part gallery Updating report parts Book the SSRS Course About us Our experienced trainers are award winners. More about us FAQ's Client Comments

SSRS Report Builder Course Summary. Practical SSRS Report Builder course, to leavy you full conversant with queries, DML and DDL statements. Hands-on, Practical SSRS course. PCWorkshops SSRS Course Certificate. Max 4 people per course, we keep it personalised. Where is the SSRS Report Builder Course? Online: Instructor-led. Classroom: Request per email. SSRS Course Materials SSRS Coding Examples Manuals and Notes: In-depth reference materials Exercises: Practical exercises Payment Options → £600, Follow the booking link Arrange for installments Included with SSRS Report Builder Course: SSRS Course Certificate on completion. SSRS Course Manual. Practical SSRS Course exercises. SSRS Code Samples. After the course, 1 free session for questions. Max group size, online and in classroom, on this SSRS Course is 4. Course Topics SSRS Report Builder Course Topics SSRS Course topics: This course focus on producing reports using MS SQL SSRS Report Builder, to use the product features and tools related to data retrieval, visualisations and deployment. The Target Audience: end-users who will produce reports for their department or group using datasets. SSRS Course Topics Report Models: Data source views Creating a model Entities, attributes and roles Tables: Creating tables Interactive sorting Floating headers Grouping: Inserting groups Group headers/footers Displaying group totals Expanding and collapsing Expressions: The expression builder The Report Items collection Built-in fields Conditional formatting expressions Page headers and footers Page names and numbers Exporting reports: The various report formats Using RenderFormat. Parameters: Creating parameters Filtering using parameters Drop list parameters Coping with empty tables Matrices: Row and column groups Sorting and filtering matrices Creating subtotals Charts: Creating charts The parts of a chart Formatting charts Basic reports: Text boxes and images Selecting report items Formatting parts of a report Miniature charts Creating sparklines Creating data bars Graphical indicators Creating and customising indicators Linear and radial gauges Lists: Page-per-record lists Dashboard lists Other list ideas Subreports: Creating a child report Creating the main report Linking the two reports Report parts: Publishing report parts The report part gallery Updating report parts Book the SSRS Course About us Our experienced trainers are award winners. More about us FAQ's Client Comments

This course is for learners gain an awareness of the causes and effects and identify signs and symptoms of Epilepsy, lifestyle issues associated with Epilepsy and plan effective levels of care for people.

This course provides a basic understanding of health & safety duties and responsibilities...

To provide a fundamental understanding of building services in the context of: The working environment The success of the core business The health and safety of the occupants Operating cost and environmental impact The optimisation of cost and value Strategies for continuous improvement DAY ONE 1 Building services fundamentals The function of services in commercial buildings and their importance to the core businessElectrical servicesLightingHeatingVentilation and air conditioningLiftsWater Understanding IT and communication systems Practical exercises 2 The provision of comfort and safety Statutory requirementsHealth and safety legislationControl of contractorsRisk assessmentFire precautionsLegionella, sick building and other risks Business requirementsUnderstanding user requirementsMatching systems to business needs Practical exercises 3 Getting the design right What the FM needs to know about design and its procurementSuccessful space planningRelationship between services, space planning and designGetting the brief rightSupplier selection and management Practical exercises DAY TWO 4 Operation and maintenance Why maintain?Maintenance contractsInput and output specificationsResource optionsContracts - principal elementsTendering - key stepsSelection criteriaOperational criteriaMaintenance trends Performance-based service provisionInput and output specificationsKPIs and thresholdsRisk containmentValue-add opportunitiesPerformance contract strategy Practical exercises 5 Contingency planning Being ready for the unexpected Identifying and reducing riskInternal risksExternal risksIdentifying threats at your site Managing riskProtective systemsOccupier obligationsFire managementTesting Practical exercises 6 Commissioning services systems Physical commissioning Common problems Typical costs Commissioning stages Continuous commissioning Energy efficiency and the scope for environmental improvement Practical exercises 7 Satisfying the occupants Obtaining and responding to feedbackWhen to get feedbackWhyHowWhat to do with it Practical exercises 8 'Air time' Sharing experience and addressing specific issues of interest to participants Course review Close

Key Objectives for the Training provision Effective listening to a client's needs and requirements during various stages of the sales process. Engage in meaningful communication with clients, learn to identify challenges and opportunities that relate to the prospects. Overcome the identified challenge. Build long term rapport and establish trust with the prospect throughout the sales process, Ensure continued customer satisfaction that can turn into repeat business. Be able to build rapport with customers or clients. Know the right questions to ask to fully understand the customer or client’s needs without putting on any pressure. Be able to check you have the right information from the customer or client. Be able to match products and services to the customer or client using the information you have gathered. Be able to influence effectively. Know how to stand out from your competitors. Stage 1 – Research the Company’s ‘Value Propositions’ and USP Analysis  Conducting 30 min confidential interviews with a cross-section of the eligible Attendees & the Stakeholders, in order to gain an objective understanding of the various scenarios and clients that the Participants work with. the Company’s ‘Value Propositions’ Unique Selling Points The Customers’ journey(s) The Competition’s offers for analysis and comparisons. From these findings, a carefully calibrated bespoke Programme will be designed and delivered.  Stage 2 - Design the Bespoke 2 x day Course  nd Stage 3 - Delivery of the Course Programme This Programme can be delivered in 2 x consecutive days, or split between 2 – 3 weeks, to make it more ‘work-friendly’ – if required. It is very practical and commercially focussed in approach, with lots of interactive exercises designed to draw out the learning applications via the debriefings. The ‘Real Play’ scenarios on day 2 will be based on specific case studies drawn from the Research findings so that they are authentic to optimise the learning. Individual Action Plans will be captured at the end of each day to be debriefed by the Participants’ respective Line Managers.  Template Programme Day One – Foundation – Strategic Approach Section One – The Principles of Consultative Selling Defining ‘Consultative Selling’ The Company’s ‘Unique Selling Points’ & Value Proposition The Consultative Selling model – the five stages Avoiding appearing ‘pushy’, ‘pressurising’ or ‘talking through the sale’ Section Two –Strategy & Preparation  ‘Buy-Class’ Matrix Strategic plan Template – matching services/products to identified needs & opportunities. Preparing a range of objectives Constants and variables – USP’s Researching key Client/Decision Makers’ priorities, profile & background (LinkedIn etc.) Preparing for potential & likely Objections Section Three – Email etiquette & ‘influencing’ email correspondence.  Email etiquette A.B.S.U.R.D model Clarity and tone – discovery of clients’ needs & motivational factors. Techniques to influence and ‘nudge’. Ensuring the data and content have a ‘gentle’ motivational & appealing message. Top Tips Day Two – Practical Application Section Four – Rapport Building & Effective Communication skills ‘Behaviour Labelling’ techniques – setting a positive tone. Asking Open Questions – gaining a full understanding of the clients’ priorities & expectations. EQ - Inviting opinions; perspectives; experiences – winning confidence. Active Listening – focus and commitment to understand. ‘Reading the room’ – adapting to responses and reactions. Maintaining focus on relevant topics that the Client cares about; carefully consider the opportunities to influence. But NO PRESSURE! Building a ‘bond of trust’ with commitments and authentic, shared values. Section Five – Explaining the Benefits – aligned to the Customers’ Priorities Understanding ‘Why do People Buy?’ Research data analysis. Open questions that lead to understanding the key issues and Clients’ priorities. Avoiding the danger of ‘pressurising’ the Client. Responding to objections effectively, with confidence and sensitivity. Explaining the benefits that are aligned to the Clients’ stated requirements. Making the Data ‘sing’ – memorable takeaways for the Client. Augmented benefits – Brand confidence; Case studies; Warranty; Service; Range; Flexibility etc. in alignment with their stated preferences/requirements Differentials compared to Competitors Section Six – Winning Commitment Inviting commitment – with confidence Consultative Selling Closing techniques (e.g. Alternative Close/Assumptive Close et al) Avoiding ‘talking through the sale’ – knowing when to ‘Shut UP!’ Confirming agreement – ensuring Clients’ motivation for repeat business Section Seven – Practical Application ‘Real Play’ From the Research findings, carefully devised scenarios can be generated to provide the most valuable learning opportunities to underpin all the skills & techniques covered in the Programme.  Potential Real Play scenarios: A well-established customer has indicated that they are soon to be opening up additional new offices – this presents an opportunity to arrange for the Company to support them with their upcoming needs. After some very positive feedback and with the upcoming contract renewal imminent – how can the Company give the Customer more high-quality support in other areas of their business? A Competitor has been to see the client and they have prompted some concerns about ‘value for money’ & ‘quality of service’. How Real Play works… The group is split the group into 2 sub-groups, one with our Professional Actor (option available); the other with the Trainer or a willing Participant. Each group has a brief and has to instruct their Trainer/Actor/Participant on how to approach the scenario supplied. The Actor and Trainer (or willing Participant) perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) – not the performers. Debrief the full Programme Individual Action Plans - to be followed through. ‘Best Practices’ for application into the business Options for Exercises within the Programme  Sample Exercise – Red & White  There is a specific time managed agenda and itinerary, which puts the group under pressure.  The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing points: Persuasive communication and influence across barriers Gaining buy-in when others are sceptical Strategic planning accounting for others’ behaviours Sample Exercise – Communication Challenge Each Participant has different pieces of information, but are not allowed to share it visually. They are only allowed to communicate to work out the solution hidden among the large amount of data. Debrief: Structured approach Maintaining focus through distractions/interference Active Listening Controlled communication Sample Exercise – Persuasive emails Sample emails are shared to be critiqued and improved upon to be debriefed: Tone & impact Making the Data ‘sing’ Influential & motivational language Customer centric message. Sample Exercise –Juggling   Each Participant has to pass the ‘Customers’ (Juggling balls) carefully through the system with all the other Participants to reach a profitable conclusion  Debrief: EQ to read the room and effectively communicate, when the pressure is on Customer focus and adapting to challenges Devising a plan that wins buy-in Overcoming competing ideas to get to ‘best practice’ Consistent commitment, communication and motivational drivers that influenced performance. Sample Exercise –Critical Path  The group are provided with 30 x discs and some ‘post-it’ notes. (no pens or pencils are allowed) Their brief is to create a grid shape with the 30 x discs, which will act as ‘stepping stones’ for the ‘Critical Path’ But they have to follow the correct order through the grid from the start to finish, which they will have to work out through ‘trial & error’ All of the team must pass through the ‘Critical Path’ worked out on the grid, observing the constraints, within the time limit. No talking is permitted once they start using the materials Debrief: - Clear communication focussing on the ‘client’s journey’ Planning for challenges Identifying risks and mitigating them Role allocations & support Quality control and disciplines  Sample Exercise –Back to Back  Each Participant is positioned back-to-back with a partner. They have to work out precisely what the ‘statement’ given to the other person is without looking around. Each person has a different brief. Debrief: - Asking Open Questions Active Listening Accuracy in identifying the objective.