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Duration 0.5 Days 3 CPD hours This course is intended for This course is intended for people who have made the transition to remote working and now wish to fully leverage Microsoft Teams for their day to day business needs. Done in a show and Tell style, this course is designed to give business users a thorough understanding of how to use Teams features from an organizational perspective. Features such as: how to manage communications, file sharing for collaboration, calendar events, conference calling, search functions and other daily tasks. Prerequisites: To ensure your success in this course, you should have end-user skills with any current version of Windows, including being able to open and close applications, navigate basic file structures, and manage files and folders. Overview Overview of Teams Permissions, Access & Restrictions Team Management (Power Users) Team Management (End Users) Communication and Collaboration Searching and Activity Sharing Files Customizing your settings Meetings and Calls Done in a show and Tell style, this course is designed to give business users a thorough understanding of how to use Teams features from an organizational perspective. Overview What is Microsoft Teams? How to Access Microsoft Teams Etiquette for using teams Integration and Storage Capabilities Interface Permissions, Access & Restrictions Owner, Member & Guest Team restrictions Channel restrictions Call Restrictions Team Management (Power Users) Create a Team Access administrator settings Add/delete members to a Team Add/delete a guest user Create and manage Channels Create and manage Private channels Customize Channel tabs Creating Tags Team Management (End Users) Getting your Channel email address Integration with Outlook Leave a Team or Channel Communication and Collaboration Team Conversations Using the New Conversation panel Replying to a conversation Using the interactive options Deleting and editing a conversation Turn off notifications for a conversation Using Mentions and Tags Saving messages Accessing your saved messages Accessing recent chats Create a new Chat for one-2-one Create a new chat for group chats Read Receipts Pop out Chats Searching and Activity Use the search tool to find Specific messages Files People Accessing your Activity Accessing your Feed Filtering your feed and activity Sharing Files Uploading files Viewing files Attaching files to a conversation Sharing a link to a file Edit and Collaborate on files Create files Open files in Teams Online Desktop SharePoint Add a file to a tab Share file outside your organization Customizing your settings Filter Teams Hide channels Channel notifications Channel analytics Changing your Status Setting your status message Controlling the general user settings Controlling your privacy settings Controlling your personal notification settings Controlling your device settings (headphones and microphone) Controlling your call settings Setting your Voicemail message Controlling your app permissions Meetings and Calls Accessing your calendar Calendar views Create a Teams meeting Meeting options Meeting requests and RSVP options Join a Teams meeting Copy join information Create a meeting from Outlook Using the Meet Now option Sharing your screen Changing your background image Adding more people to a meeting Meetings menu Download meeting attendees End meetings for everyone (Organizer only) Accessing your Contacts Accessing your Voicemail Accessing your call history Additional course details: Nexus Humans Microsoft Teams for the Remote Business User training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Microsoft Teams for the Remote Business User course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for Technical leaders Overview This course provides general overview of Blockchain technology and is specifically designed to answer the following questions:What is Blockchain? (What exactly is it?)Non-Technical Technology Overview (How does it work?)Benefits of Blockchain (Why should anyone consider this?)Use Cases (Where and for what apps is it appropriate?)Adoption (Who is using it and for what?)Implementation (How do I get started?)Future of Blockchain (What is its future?) This instructor-led 1 day Blockchain Architecture training is for technical leaders who need to make decisions about architecture, environment, and development platforms. What is Blockchain? A record keeping system Trust Decentralization Trustless environment How does Blockchain work? Announcements Blocks Nodes Chaining Verification Consensus Scalability Privacy Crypto Hashing Digital Fingerprinting PoW vs PoS Types of Blockchains Public vs Private Open vs closed Smart Contracts Blockchain as History Tokens / Coins Gas How is Blockchain different from what we have today? Decentralized Peer-to-peer architecture Software vs Firmware Database vs Blockchain Distributed database or other technology? Data Sovereignty Group Consensus What are Use Cases for Blockchain? Use Case Examples Currency Banking Services Voting Medical Records Supply Chain / Value Chain Content Distribution Verification of Software Updates (cars, planes, trains, etc) Law Enforcement Title and Ownership Records Social Media and Online Credibility Fractional asset ownership Cable Television billing High fault tolerance DDoS-proof Public or Private Blockchain? Who are the participants? What does a Blockchain app look like? DApp Resembles typical full stack web application Any internal state changes and all transactions are written to the blockchain Node.js IDE Public Blockchain visibility Private Blockchain solutions Oracles How do I design a Blockchain app? What does this solution need to let users do? Will the proposed solution reduce or remove the problems and pain points currently felt by users? What should this solution prevent users from doing? Do you need a solution ready for heavy use on day 1? Is your solution idea enhanced by the use of Blockchain? Does the use of Blockchain create a better end-user experience? If so, how? Has your business developed custom software solutions before? What level of support are you going to need? How big is the developer community? Does your vision of the future align with the project or platform's vision of the future? Does the platform aim to make new and significant contributions to the development space, or is it an efficiency / cost play? Should the solution be a public or private Blockchain? Should the solution be an open or closed Blockchain? Create a plan for contract updates and changes! Hybrid solutions Monetary exchanges? How do I develop a Blockchain app? AGILE approach pre-release Define guiding principles up front Software vs Firmware Announcements, not transactions! Classes, not contracts Link contracts to share functions Use calling contracts to keep contract address the same Hyperledger vs Ethereum CONSIDER No of Users * Avg No of Transactions (state changes) per User Should a Blockless solution be applied? Performance Security Anonymity Security Monolithic vs Modular Sandwich complexity model How do I test a Blockchain app? Recommend 5x to 10x traditional application testing time Security Networks Additional course details: Nexus Humans Blockchain - An Overview for Business Professionals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Blockchain - An Overview for Business Professionals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

The food you consume plays a crucial role in how you look and feel. In particular, nutrition has the most significant impact on your fitness and health improvement. This Nutrition Certification Masterclass for the Correct Dieting & Meal Planning course aims to teach everything you need to know to reach your dieting goals, build muscle, lose fat, and lead a healthy lifestyle. In this course, you will learn about proper superfoods nutrition, and explore all the steps included in setting up and following through with your diet. You will also explore different kinds of diet plans and nutritional supplements that work best. This course will be ideal for anyone interested in learning more about dieting and nutrition for better meal planning, and healthy cooking, which will help with weight loss, building muscle and boosting your general well-being. Learning Outcomes: Explore the universal principles of how to build muscle through understanding the power of nutrition. Learn everything about proper superfoods nutrition, meal planning, and healthy eating. Discover useful techniques to get the most out of your diet. Understand the fundamentals of healthy dieting, such as protein, carbs, calories, fat, vitamins & minerals. Discover various ways to establish a healthy lifestyle and eating habits as a way to improve your general health. Create a diet that is tailored to your needs and lifestyle. Learn what, when, and how much you should eat for optimal body composition. Build more muscle and lose fat faster by optimising your meal plan and following some useful tips and techniques. Understand what improves immunity and energy levels and how to measure your weekly muscle gains. Course Highlights The price is for the whole course including final exam - no hidden fees Accredited Certificate upon successful completion at an additional cost Efficient exam system with instant results Track progress within own personal learning portal 24/7 customer support via live chat Nutrition Certification Masterclass for the Correct Dieting & Meal Planning has been given CPD accreditation and is one of the best-selling courses available to students worldwide. This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then Nutrition Certification Masterclass for the Correct Dieting & Meal Planning is for you. We've taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success. You will have unlimited access to the course and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges. We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response. Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime. So, why not improve your chances of gaining professional skills and better earning potential. Assessment and Certification At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39. Career Path Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one. On successful completion of this course, you have the potential to achieve an estimated salary of £25,600. The sky really is the limit. Course Curriculum Introduction Welcome To The Course & What You Will Learn FREE 00:04:00 Get to Know Your Instructor 00:03:00 Meal Planning Basics Meal Planning Explained 00:00:00 Calories Explained 1455 00:04:00 Micronutrients Introduction 00:01:00 Protein Explained 00:05:00 How much protein do you need to consume per day 00:04:00 Fats explained 00:03:00 How Much Fat Should You Eat Per Day 00:04:00 Carbohydrate Explained 00:08:00 Macronutrients Explained 00:00:00 The Different Types of carbs 00:05:00 How Much Carbs should you eat per day 00:03:00 Meal Timing Intro 2 copy 00:01:00 Protein Timing 00:14:00 Carbohydrate Timing 00:05:00 Fat Timing 00:10:00 Pre-Workout Meal 00:04:00 Post Workout Meal 00:07:00 What About the Anabolic Window 00:01:00 Food Composition Introduction 2 copy 00:11:00 Protein Composition 00:02:00 Carbohydrate Composition 00:03:00 Fat Composition 00:01:00 Supplements Top 3 Beginner Supplements 00:04:00 How to Use Protein Powder When, How Much & With What 00:11:00 How to Use Creatine When,How Much & With What 00:04:00 Other Supplements to consider 00:11:00 Setting Up Your Diet How To Determin Your Optimal Calorie Intake 2 00:08:00 How to Track Calories 00:13:00 Determining Protein Intake 00:06:00 Determining Carb Intake 00:02:00 Determining Fat Intake 00:01:00 What About the Ramaining Calories 00:02:00 Determining Meal Structure 00:03:00 Quality Protein Sources 00:01:00 Quality Carbs Sources 00:01:00 Quality Sources Of Fat 00:01:00 Adjusting Your Diet For Weigh Loss & Muscle Gains Adjusting You Diet For Weight Gain 00:04:00 Adjusting Your Diet For Weight Loss 00:05:00 Cheat Days and Cheat Meals 00:05:00 Post Workout Shake 00:02:00 Healthy Dieting Healthy Dieting Intro copy 00:01:00 Dieting myth #1 Carbs are bad for you 00:02:00 Dieting Myth #2 Fat is bad for you 00:02:00 Dieting Myth #3 Protein is bad for you 00:04:00 Dieting Myth #5 Avoid Salt At All Cost 00:01:00 Dieting Myth #6 Eat several small meals throughout the day to lose weight 00:01:00 Dieting Myth #7 Diet Foods Will Lead To Weight Loss 00:01:00 Red Meat Always Causes Cancer 00:03:00 Common Diets Intro Copy 00:01:00 Common Dieting Trends Explained Common Diets Intro Copy 00:01:00 Gluten Free Diet Explained 00:03:00 Paleo Diet Explained 00:04:00 Low Carb Diet Explained 00:03:00 Intermittend Fasting Explained 00:03:00 Vegan Diet Explained 00:05:00 Micronutrients Micronutrients Introduction 00:01:00 Vitamin A 00:02:00 Vitamin B 00:01:00 Vitamin C 00:01:00 Vitamin D 00:02:00 Vitmain E 00:01:00 Vitamin K 00:01:00 Calcium 00:02:00 Magnesium 00:01:00 Phosphorus 00:01:00 Potassium 00:01:00 Sodium 00:01:00 Copper 00:01:00 Iron 00:01:00 Zinc 00:02:00 Water 00:04:00 More Dieting Tips & Strategies Intro Specific dieting tips and strategies 00:01:00 5 Best Supplements to Boost Your Immune System 00:03:00 How to Read a Nutrition Label 00:03:00 How to Do You Own Research 00:04:00

Overview of Level 2 Certificate in Adobe Illustrator Join our Level 2 Certificate in Adobe Illustrator course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Level 2 Certificate in Adobe Illustrator course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Level 2 Certificate in Adobe Illustrator course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! This Level 2 Certificate in Adobe Illustrator Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Level 2 Certificate in Adobe Illustrator. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online — Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion – Digital / PDF Certificate After completing the Level 2 Certificate in Adobe Illustrator course, you can order your CPD Accredited Digital/ PDF Certificate for £5.99. Certificate of Completion – Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Level 2 Certificate in Adobe Illustrator is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand. On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don’t have the time to devote to traditional education. Requirements You don’t need any educational qualification or experience to enrol in the Level 2 Certificate in Adobe Illustrator course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Level 2 Certificate in Adobe Illustrator Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors.

Level 1 Introductory Certificate in Caring for Children Under Five Would you like to work with children as a career? With this Level 1 Introductory Certificate in Caring for Children Under Five, you will learn vital skills related to play, growth, and appropriate feeding for children. This Level 1 Introductory Certificate in Caring for Children Under Five course prepares you to work in nurseries or other childcare settings. Moreover, the Level 1 Introductory Certificate in Caring for Children Under Five course helps to make a personal progression plan and be organised. Through the Level 1 Introductory Certificate in Caring for Children Under Fivecourse, you can understand a child's emotions, and social needs and provide a safe environment. Overall, all the care-related topics are covered in our Level 1 Introductory Certificate in Caring for Children Under Five course to make you a professional individual. To follow your goals and acquire the experience, abilities, and information necessary to work with children under the age of five, enrol in our Level 1 Introductory Certificate in Caring for Children Under Five course. Learning Outcomes Of Level 1 Introductory Certificate in Caring for Children Under Five After completing this Level 1 Introductory Certificate in Caring for Children Under Five course, learners will be able to: Know techniques to improve your own organisational skills with Level 1 Introductory Certificate in Caring for Children Under Five. How to develop a personal progression plan and provide an activity to support children’s emotional and social needs are explained in Level 1 Introductory Certificate in Caring for Children Under Five. Level 1 Introductory Certificate in Caring for Children Under Five helps to understand planning a safe childcare environment. You can enhance your understanding by providing an activity to encourage children to eat healthily through the Level 1 Introductory Certificate in Caring for Children Under Five. Special Offers of this Level 1 Introductory Certificate in Caring for Children Under Five Course This Level 1 Introductory Certificate in Caring for Children Under Five Course includes a FREE PDF Certificate Lifetime access to this Level 1 Introductory Certificate in Caring for Children Under Five Course Instant access to this Level 1 Introductory Certificate in Caring for Children Under Five Course Get FREE Tutor Support to this Level 1 Introductory Certificate in Caring for Children Under Five Course Level 1 Introductory Certificate in Caring for Children Under Five Level 1 Introductory Certificate in Caring for Children Under Five Prepare for a rewarding career in childcare with the Introductory Level 1 Introductory Certificate in Caring for Children Under Five course. This course equips you with essential skills to thrive in nurseries and childcare settings. You'll learn how to create a personal progression plan while staying organized, ensuring you’re ready for the challenges ahead. Through the Introductory Level 1 Introductory Certificate in Caring for Children Under Five, you'll gain insights into understanding a child's emotions and social needs, enabling you to provide a safe and nurturing environment. Enroll now to cover all vital care-related topics and become a confident and professional childcare provider! Who is this course for? Level 1 Introductory Certificate in Caring for Children Under Five This Level 1 Introductory Certificate in Caring for Children Under Five course is designed for anyone who wants to develop their knowledge of the childcare industry. Requirements Level 1 Introductory Certificate in Caring for Children Under Five To enrol in this Level 1 Introductory Certificate in Caring for Children Under Five Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Caring for Children Under Five Course. Be energetic and self-motivated to complete our Caring for Children Under Five Course. Basic computer Skill is required to complete our Caring for Children Under Five Course. If you want to enrol in our Caring for Children Under Five Course, you must be at least 15 years old. Career path Level 1 Introductory Certificate in Caring for Children Under Five This Level 1 Introductory Certificate in Caring for Children Under Five course may lead you to a variety of career opportunities. Such as nursery, childcare education or early years education.

Special Needs: Diploma in Special Education Needs (SEN) Course Do you dream of making a positive impact on the lives of children and adults with diverse abilities? Look no further! Introducing our transformative Special Needs: Diploma in Special Education Needs (SEN) course. The Diploma in Special Education Needs (SEN) course equips you with the knowledge and skills to make a real difference in the lives of those with special needs. Our Diploma in Special Education Needs (SEN) course is designed and taught by renowned experts in special education. The Special Needs: Diploma in Special Education Needs (SEN) course covers a wide range of special education topics, from understanding different disabilities to implementing effective teaching strategies. With this Diploma in Special Education Needs (SEN) course benefits from practical and real-life case studies that prepare you for real-world challenges. The Special Needs: Diploma in Special Education Needs (SEN) course includes multiple instructional videos, instructive images, directions, support, and other resources. You will have access to online help during the Diploma in Special Education Needs (SEN) course. The Diploma in Special Education Needs (SEN) course is conveniently available online, allowing you to study at your own speed and from the comfort of your own home. The Special Needs: Diploma in Special Education Needs (SEN) course modules are accessible from any device and location with an internet connection. Don't miss this opportunity to be at the forefront of the inclusive education movement. Enrol in our Special Needs: Diploma in Special Education Needs (SEN) course and become a driving force in transforming lives and building a more compassionate and inclusive world. Special Offers Of this Special Needs: Diploma in Special Education Needs (SEN) course This Special Needs: Diploma in Special Education Needs (SEN) course includes a FREE PDF Certificate. Lifetime access to this Special Needs: Diploma in Special Education Needs (SEN) course Instant access to this Special Needs: Diploma in Special Education Needs (SEN) course Get FREE Tutor Support from Monday to Friday in this Special Needs: Diploma in Special Education Needs (SEN) course This is a self-paced Special Needs: Diploma in Special Education Needs (SEN) course Special Needs: Diploma in Special Education Needs (SEN) Course The Special Needs: Diploma in Special Education Needs (SEN) Course is expertly designed and taught by renowned experts in special education. This Special Needs: Diploma in Special Education Needs (SEN) Course covers a wide range of essential topics, from understanding disabilities to applying effective teaching strategies. Benefit from practical case studies and real-world challenges to enhance your learning experience. With access to instructional videos, support, and resources, the Special Needs: Diploma in Special Education Needs (SEN) Course allows you to study at your own pace, from any device, anytime, making learning both flexible and convenient. Who is this course for? Special Needs: Diploma in Special Education Needs (SEN) Course This Special Needs: Diploma in Special Education Needs (SEN) course is designed for aspiring educators, teachers, parents, caregivers. The Special Needs: Diploma in Special Education Needs (SEN) course is suitable for professionals who wish to gain expertise in supporting individuals with diverse learning needs. The Special Needs: Diploma in Special Education Needs (SEN) course is also ideal for those passionate about inclusive education and seeking to make a positive impact on the lives of individuals with special education needs. Requirements Special Needs: Diploma in Special Education Needs (SEN) Course To enrol in this Diploma in Special Education Needs (SEN) Course, students must fulfil the following requirements. To join in our Diploma in Special Education Needs (SEN) Course, you must have a strong command of the English language. To successfully complete our Diploma in Special Education Needs (SEN) Course, you must be vivacious and self driven. To complete our Diploma in Special Education Needs (SEN) Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Diploma in Special Education Needs (SEN) Course. Career path Diploma in Special Education Needs (SEN) Course Completing the Diploma in Special Education Needs (SEN) course can open up a variety of rewarding and impactful career opportunities in the field of special education and related areas. Some potential career paths of this Diploma in Special Education Needs course includes: Special Education Teacher Learning Support Assistant Educational Therapist

Understand how to choose the form of power that serves the greatest good. What is the difference between group power, persuasion, expert and incentive power? Discover how to empower influence by releasing decision-making power to others. Learning Objectives Understand the different type of power in an organization and as an individual. Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Call escalation is including others in facilitating the resolution of a customer request. It may take place in person, on the phone, or through electronic communication. We will show you four steps in handling customer issues and call escalation. Learning Objectives Explain when call escalation is appropriate, Apply CORE™ steps for effectively facilitating an escalated call Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

There are four relationship styles. Understanding them helps improve how we relate to ourselves and others. Each style has value and strengths. People rarely set out to be difficult. Discover the four styles and how you can identify and manage each one. Learning Objectives Identify the four relationship styles in people, Explain how to use behavioral flexibility with each style, Create positive interpersonal relationships Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Initiative is the ability to take action without specific directives from others and is critical to organizations to stay competitive. Discover how you can achieve balanced flexibility while understanding how to see worthwhile opportunities. We will show you how to act responsibly without being told what to do. Learning Objectives Explain the importance of taking responsible initiative, Exhibit personal attributes for responsible initiative, Apply ways to go above and beyond Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams