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Overview There are two things people are never bored of; they are - food and travelling. That is why the restaurant and hospitality industry is one of the most promising industries. It offers a wide range of job opportunities and the chance to climb the career ladder fast. The Advanced Diploma in Restaurant and Hospitality Management Course will help you establish a brilliant career in this industry. This comprehensive Advanced Diploma in Restaurant and Hospitality Management course will introduce you to the ins and outs of the food business. You will acquire a great deal of knowledge on catering business and restaurant business. The highly informative models will enrich your knowledge of the hospitality industry. Through the step-by-step learning process, you will pick up the skills for managing food services, accommodations, quality management and more.  Upon successful compilation of this Advanced Diploma in Restaurant and Hospitality Management course, you will receive a valuable certificate. This certificate will elevate your resume and help you build a promising career in this ever-growing industry. So, don't waste any time, enrol now! Learning Outcomes Familiarise yourself with the basic steps of opening a restaurant Develop the knowledge and expertise to manage a restaurant Know the techniques of managing food and the suppliers Learn about the rules and regulations regarding the catering business Understand the strategies of starting and running a food business successfully Get introduced to the characteristics of the hospitality industry Build the competence to manage food services, accommodation, hotel guests etc Who is the Advanced Diploma in Restaurant and Hospitality Management Course for? This course is designed for anyone interested in pursuing a career in the restaurant and hospitality industry. It will help them enrich their knowledge and gain the basic skills to start their journey in this industry. Why Choose this Advanced Diploma in Restaurant and Hospitality Management Course? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy, and ICT are required to attend this course. Assessment At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Career Path The Advanced Diploma in Restaurant and Hospitality Management course is a useful qualification to possess, especially to people with careers in: Accommodation Officer Concierge Restaurant Owner Restaurant Manager Hotel Manager Hotel Receptionist Starting a Restaurant Are you ready for the challenge? 00:15:00 How to decide on a concept 00:30:00 Designing your restaurant 00:15:00 Friends and family 00:15:00 Writing a Business Plan 00:30:00 Insurance 00:15:00 Restaurant Organizations that you need to check out. 00:15:00 What are the best Catering Industry Trade Shows? 00:15:00 Managing a Restaurant Managing Yourself 00:30:00 Managing Others 00:30:00 Managing Your Money 00:15:00 Managing Your Food and Supplies 00:30:00 Managing Everything Else 00:30:00 Starting Food Catering Where You Work 00:15:00 Health and safety 00:15:00 Staff, Suppliers and Transport 00:00:00 Food Hygiene 01:00:00 Rules about Menus 00:15:00 Paperwork and Finances 00:15:00 Law 00:15:00 Food Business Food Business Basics 00:30:00 Put Together Your Business Concept 00:30:00 Identify your Target Market 00:30:00 Identify Your Competition 00:30:00 Write A Mission Statement 00:30:00 Downline Basics 00:30:00 Equipment And Supplies 00:30:00 Marketing And Quality Control 00:30:00 Wrapping Up 00:15:00 Hospitality Introduction to Hospitality 00:15:00 Characteristics of the Hospitality Industry 00:15:00 Relationship Between the Hospitality Industry and Tourism 00:15:00 Types of Accommodation 00:15:00 Types of Room 00:30:00 Types of Hotel Guests 00:15:00 Hospitality Management Introduction to Hospitality Management 00:30:00 Influences Which Affect the Industry 00:15:00 The Development of the Hospitality Industry 00:30:00 Hospitality Brands 00:15:00 Accommodation 00:30:00 Food Service 00:30:00 Successful Quality Management 00:30:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Advanced Diploma in Restaurant and Hospitality Management 00:30:00 Final Exam Final Exam- Advanced Diploma in Restaurant and Hospitality Management 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: A company's reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills. Learning Outcomes: Display a customer service outlook Figure out your individual behavior affects the behaviors of others Examine confidence eligibility as well as a problem solver Implement the techniques to cope with customers Set your choice for providing customer service Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage The variation of body language as well as verbal dexterity The points of verbal communication, for example, tone, cadence, and pitch Asking questions and listening competency The manners of disseminating negative news and how to say no. Proficient means of negotiation The significance of producing and sending meaningful messages Materials to speed up communication The worth of individualizing interactions and promoting relationships Vocal techniques to boost speech as well as communication approach Methodologies for controlling stress The conditions and benefits of CRM on a company's bottom line Explain various elements of a CRM plan Improvise a checklist in case of readiness and success in CRM Narrate how CRM produces value for organizations and customers Think about improvising roles having the highest influence on CRM Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Complete Customer Service Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Complete Customer Service Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Complete Customer Service Training - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Complete Customer Service Training - Old Version Module 01 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 02 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 03 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Mock Exam Mock Exam- Complete Customer Service Training 00:30:00 Final Exam Final Exam- Complete Customer Service Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Do you know where you're going professionally? Do you know what you want out of the next 3 weeks? How about the next 3 years? This course will help you create a powerful vision of where you want to go and what you want to achieve. You'll also learn how to get others on board with your vision. You will learn from real-world examples of different individuals and how they took their vision of what they wanted and made it a reality. Whether you are trying to get somewhere personally, or you want to create a clear and compelling vision of where you want your team to be, this course can give you the foundation you need to get pointed down the right path. Learning Objectives Gain clarity around around professional goals, both short and long term.;Learn how to express professional goals and visions to others and gain their support.;Learn practical tips for creating and executing a vision through real-world examples of others doing the same.;Create your own powerful vision for your professional goals.

Delve helps you discover the information that's likely to be most interesting to you across Office 365. Find information about people - and through people - and help others find you. You don't have to remember the title of a document or where it's stored. Delve shows you documents no matter where they're stored in One Drive for Business or in Sites in Office 365. Discover how Delve is helping business users get the most out of their data and information related to Office 365. The Office 365 Delve will provide you with the basic understanding of the purpose, features, functionality, and navigation in Delve. Students will learn to work with Content Cards, explore and manage various views, learn to use Boards, work with searching for content, and lastly, work with collaboration and sharing documents. Learn how to make the most of OneDrive for Business. What Will I Learn? Understand Delve Work with Content Cards Use Boards Share Documents Requirements Basic computer and Internet navigation skills. Who is the target audience? Students interested in understanding and working with Office 365's Delve. Introduction Introduction FREE 00:03:00 Working with Delve Overview of Delve 00:05:00 Working with Content Cards 00:07:00 Exploring Views 00:05:00 Using Boards 00:06:00 Searching in Delve 00:05:00 Sharing Documents 00:05:00 Course Recap 00:02:00 Course Certification

Master the effective techniques of world-class photography and learn to create Amazing Photographs by enrolling the Digital Photography Masterclass course. The course illustrates the history of photography and teaches you to understand the basics of light so that you know how to light your subjects with flash and natural lighting. The course shows you how to get your camera to catch what your eye sees to create stunning images. The course will help you understand your camera and how to take pictures with it. The basic photography rules, how the camera truly works, how to edit your photos like a professional photographer will be explained in the course. Apart from focusing on the camera, the course teaches you how to photograph in different scenarios like shooting kids, landscapes, panoramas, wildlife, and others. Finally, the course covers the procedures for making money with photography and taking better photos with your smartphones What Will I Learn? You will know how to take amazing photos that impress your family and friends You will know how the camera truly works, so you can take better photos using manual settings You will know how to photograph in different scenarios like family portraits, landscapes, aerial, product, wildlife, and much more You will know how to compose images beautifully with basic photography rules You will know how to light your subjects with flash and natural lighting You will know how to edit your photos like a professional You will know how to make money with photography You will know how to take better photos with your smart phones Requirements You should be excited to learn photography, and ready to take action! No fancy camera is required, but any camera (even a smartphone) will help you learn as we prompt you with practice activities. No prior knowledge of photography is required - this course is geared for absolute beginners.

Want to be an event manager? Or want to enhance your skills of managing any event? Then enrol the Party Planning and Events Management Diploma course and learn the techniques of surprising anyone through innovative event management. Event Management has become a lucrative job nowadays. An event manager can create the smile for the children, brides or birthday girls. Want to arrange an adorable event for your princess? Or want to work as an event planner? Then the course is the best option for you. The course introduces you to the elements and concepts that will help you to organise an event successfully. You will learn to arrange any kinds of the party including children's party, launch party, hen party, wedding ceremony, surprise party, funeral, baby shower, business seminar, Christmas party, and more. Shortly, the course covers everything for managing an event such as time management, decoration, greetings, managing people, food and catering, and others. After studying the course, you will be able to arrange any kinds of events. What Will I Learn? Know the elements to make a successful event Plan an event Requirements No prior knowledge or experience assumed or necessary Introduction Introduction FREE 00:01:00 Events Management 00:11:00 Party Type Ideas FREE 00:13:00 Theming, Types, Tips Theming an event 00:07:00 The Psychology 00:08:00 Childrens parties 00:06:00 Qualities needed 00:06:00 Shoestring Budgets 00:04:00 Home Party Tips 00:07:00 Conclusion Conclusion 00:05:00

Learning Objectives Introduction , Using Microsoft 365 for Collaboration , Conclusion   Pre-Requisites Familiarity with Microsoft Office Applications and using the Internet.   Description This course is designed to give an overview of the Microsoft 365 suite and how to use it for collaboration. Work online, offline, and in collaboration with others. Students will create a plan, create and share a document, and learn to collaborate in Teams. Students will learn to co-author in Microsoft 365, use Yammer and Teams to get feedback and use Microsoft Lists to help create better delegation when working on projects. Collaborating in Microsoft 365 Beginner Course Introduction 00:01:00 Lesson 01: Overview 00:01:00 Lesson 02: Teams in Action 00:07:00 Lesson 03: Working with Meeting Recordings 00:04:00 Lesson 04:Creating a Plan 00:03:00 Lesson 05:Setting up Time 00:04:00 Lesson 06: Creating a Document 00:04:00 Lesson 07: Sharing a Document 00:02:00 Lesson 08: SharePoint in Action 00:05:00 Lesson 09: Difference between SharePoint and OneDrive 00:02:00 Lesson 10: Co-Authoring in Microsoft 365 00:04:00 Lesson 11: Best Practices of Co-Authoring in Microsoft 365 00:06:00 Lesson 12: Using Lists in Microsoft Teams 00:04:00 Lesson 13: Getting Feedback in Yammer 00:04:00 Lesson 14: Getting Feedback in Teams 00:07:00 Course Recap 00:01:00 Final Exam Final Exam - Collaborating in Microsoft 365 Beginner 00:10:00

A good work needs a good setup whether it is video setting or anything else. Learn the effective techniques of a video recording setup through our Video Recording Setup Course course. The contents of our course guide you to create some astonishing videos teaching the all the relevant aspect of this field. The course instructs you how to use a camera, light, microphone, green screen, tripod, teleprompter, and screen mounts efficiently to set up a video recording zone. To create a vibrant video you need to know about the balance of lighting, video length concerning its resolution, video type, connection, and farming. The microphone is one of the important equipment of video recording. It creates crisp, clear, audible sound which is the prime concern of a quality video. The course aims to teach you all the functions of these described equipment step by step so that you can make a proper video recording setup in a sound bite. What you'll learn You'll have a 10 out of 10 recording setup without breaking your bank You'll be able to have the perfect lighting for professional videos You'll be able to a universally professional background for under $50 Requirements You should know how to use a computer at a beginner level Who is the target audience? Entreprenuers Video Bloggers (Vloggers) Video Marketers Anyone who uses video to record themselves or others for both commercial & non-commercial purposes Module : 01 Tools I Personally Use for Recording99 00:13:00 OBS Setup99 00:10:00 Creating a Professional Background for $5099 00:04:00 Product Creation On The Fly (Screencasting)99 00:04:00 Your Lighting Setup99 00:05:00 Module : 02 The Perfect Webcam Settings99 00:07:00 Editing Your Videos with Paid Softwares99 00:01:00 Editing Your Video with Free Softwares99 00:01:00 Voice Inflection for 2X Sales99 00:17:00 Course Certification

This course would be perfect for individuals who prefer to learn more about Microsoft OneDrive, part of the Office 365 environment. You can store all sort of file on OneDrive, including photos, video, documents, and share files with others within the organisation and outside users. You can access the data from both Windows PCs and mobile devices. In this Office 365 Getting the Most out of OneDrive course, you'll learn about Microsoft OneDrive and get the most out of using OneDrive. Learn to access data, modify the view and sorting options, open and save files, organise folders and share files, view file details and many more. Besides, you'll also learn how to work with Version History, delete files, and sync files. What Will I Learn? Access OneDrive files Modify views and sorting Open and save files Create and rearrange folders Share files Work with version history Delete and sync files Requirements Familiarity with cloud-based storage concepts and using the Internet Familiarity with Microsoft Office applications Who is the target audience? Students who want to learn more about Microsoft OneDrive, part of the Office 365 environment. Introduction Introduction FREE 00:02:00 Getting Started with OneDrive Overview 00:02:00 Accessing Files 00:06:00 Changing the View and Sorting 00:06:00 Opening a File 00:05:00 Saving Files to OneDrive 00:06:00 Creating and Rearranging Folders 00:05:00 Sharing Files 00:07:00 Viewing File Details 00:05:00 Working with Version History 00:06:00 DeletingFiles 00:04:00 Restoring Your OneDrive 00:02:00 SyncingFiles 00:06:00 Copying Files to SharePoint 00:03:00 Conclusion Course Recap 00:03:00 Course Certification

Want to discover the secrets of becoming a motivational speaker? Well, we've outlined this How to be Motivational Speaker course to explain everything that will help you to become a motivational speaker. Motivation is an essential aspect of our everyday lives, and a great motivational speaker plays a very significant role in hoisting the morale of the people, inspire them as well as provide them with a fresh outlook towards the life and professions. Nowadays, different organisations hire motivational speakers to inspire the employees which result in a thriving business. By enrolling in this course, you'll grasp how motivation keeps people focused and driven towards reaching targeted goals. You'll also explore how to give people a fresh perspective, inspire them and boost their overall morale and confidence. So, enrol now and start learning from today! What Will I Learn? Motivate speaking audiences Develop a keynote speech Create a motivational speaking business model Requirements You will need to video record and review your speeches using a cell phone, tablet or webcam Who is the target audience? This course is for aspiring motivational speakers Motivational Speaking Motivational Speaking Promo FREE 00:01:00 Overview 00:01:00 You are the Message Your Messages 00:02:00 Feedback 00:01:00 Are You Motivating 00:02:00 What makes You Special 00:04:00 What is Your Story 00:04:00 Stories for Each 00:02:00 Your Process 00:05:00 Performance Stagecraft 00:03:00 YouTube Role Models 00:03:00 Video Rehearse 00:02:00 Video Refine 00:02:00 Show to Others 00:01:00 Put Video on YouTube 00:02:00 Tell the World 00:02:00 Speaker Bureaus 00:02:00 Daily Youtube Post 00:02:00 Conclusion 00:01:00 Course Certification