1845 Organisational Behaviour courses in Cardiff delivered Online

The Six Sigma Expert Bundle Course offers a robust and strategic pathway for professionals seeking mastery in quality and process improvement. This expertly designed package brings together essential disciplines such as project management, lean process principles, and quality assurance, delivering a multifaceted approach to enhancing operational efficiency. Each course within the bundle is crafted to deepen your understanding of Six Sigma methodologies, equipping you with the knowledge to optimise processes and elevate organisational performance. From the fundamentals of Six Sigma and Lean Process Level 3 to advanced topics like operations and supply chain management, this bundle covers all critical aspects that drive measurable business improvements. Whether you are aiming to lead complex projects or refine quality management systems, this collection supports your growth with structured, flexible learning that fits your schedule. This all-digital offering ensures you gain high-calibre expertise without any need for physical attendance, making it accessible for busy professionals worldwide. Key Features of Six Sigma Expert Bundle CPD Accredited Six Sigma Expert Course Instant PDF certificate Fully online, interactive Six Sigma Expertcourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Six Sigma Expert Bundle course to excel! To become successful in your profession, you must have a specific set of Six Sigma Expert skills to succeed in today's competitive world. In this in-depth Six Sigma Experttraining course, you will develop the most in-demand Six Sigma Expert skills to kickstart your career, as well as upgrade your existing knowledge & skills. Six Sigma Expert Curriculum Course 01: Project Management: Six Sigma Course 02: Six Sigma & Lean Process Level 3 Certificate Course 03: Master Project Manager (MPM) Course 04: Operations and Supply Chain Management Course 05: Quality Management Accreditation This Six Sigma Expert bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Six Sigma Expert course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Six Sigma Expert basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Six Sigma Expert Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

The Customer Support Engineer Apprentice Course is designed to develop essential skills for anyone aiming to excel in customer service and technical support roles. This course offers a thorough introduction to effective telephone communication, covering everything from phone etiquette and managing calls to building rapport and handling challenging conversations. Learners will also gain insight into key business practices such as mail services, invoicing, and record keeping, ensuring they understand the operational side of customer support within an organisation. Alongside technical communication, the course focuses on critical organisational and planning skills to improve efficiency and customer satisfaction. With modules dedicated to business writing, customer relationship management, and scheduling, learners will be well-prepared to handle a variety of customer interactions and administrative tasks confidently. Whether dealing with inbound or outbound enquiries, this course provides a solid foundation for those looking to enhance their professional communication and support capabilities in a remote learning format. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Customer Support Engineer Apprentice training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Customer Support Engineer Apprentice training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Stepping into an assistant manager role demands more than just a job title—it calls for confidence in decision-making, clarity in communication, and a sharp eye for detail. This Assistant Manager Training Course is designed to shape strong, capable leaders by covering essential supervisory duties, communication strategies, and techniques to manage people and performance effectively. Whether you're aiming to move up in your current role or simply refine your skills, this course delivers focused training across leadership, recruitment, office administration, conflict resolution, and time management. The course progresses through a well-organised series of modules, each designed to build your knowledge in key areas without overwhelming you. From understanding the role of supervision to mastering negotiation, managing workplace stress, and developing strong organisational habits, the content is packed with insight that matters. You’ll also explore cybersecurity basics, business writing, and how to lead meetings with confidence. This course offers a solid foundation for anyone looking to sharpen their ability to lead teams, manage operations smoothly, and support senior management with assurance. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Fundamentals of Supervisor Training Module 02: Understanding the Role of Supervision Module 03: Essential Skills in Supervision Module 04: Recruitment and Dismissal Module 05: Employee Management Module 06: Communication Skill Development Module 07: Conflict Management Module 08: Cybersecurity for Employees Module 09: Introduction to Office Administration Module 10: Skills of an Effective Administrator Module 11: Business Writing Skills Module 12: Managing Meetings and Giving Feedback Module 13: Organisational Skills Module 14: Negotiation Techniques Module 15: Conflict Management Module 16: Stress Management Module 17: Time Management Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Assistant Manager training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Assistant Manager training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

The Technical Specialist Course is designed for individuals looking to refine their communication and administrative abilities within a structured office environment. This course focuses on the essential elements of professional telephone handling, interoffice communication, record management, and key business support functions. Through modules covering everything from inbound and outbound calls to business writing, invoicing, and scheduling, learners are guided through the finer points of being an effective technical support professional in modern organisational settings. Each module offers insights into specific areas such as customer relationship management, communication etiquette, and maintaining filing systems. Whether you're aiming to build stronger rapport over the phone or enhance your invoicing and petty cash handling, this course brings clarity and precision to tasks often overlooked in busy office roles. The emphasis throughout is on communication, organisation, and professionalism — tailored for those who operate behind the scenes but keep operations moving smoothly. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Technical Specialist training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Technical Specialist training.

Whether you're new to support engineering or looking to sharpen your communication edge, this course covers the essentials every support professional should know. From managing interoffice calls and voicemail to mastering written business communication, you'll gain a well-rounded understanding of how to navigate internal and external communication channels effectively. Each module has been developed to help support engineers handle phone interactions, manage internal dealings, solve problems under pressure, and organise their workload with confidence. You’ll explore topics like customer relationship management, record keeping, invoicing, and even scheduling, with an emphasis on clarity, precision, and professionalism. Whether it's inbound queries, outbound updates, or navigating a tricky conversation with a tough caller, this course offers structured guidance tailored to the everyday responsibilities of support engineers. It's ideal for those seeking to fine-tune their communication, planning, and organisational capabilities in a business environment. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Essential Training for Support Engineers training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Essential Training for Support Engineers training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Whether you are new to data protection or looking to get formally certified, this course delivers practical GDPR compliance skills. The modules are designed to provide you with applicable concepts and processes to implement within your role.

This course has been designed to provide you with the fundamental principles all successful managers use, practical insight from an experienced practitioner, tips that can be applied to any management challenge and expert advice. Description: This course is wisely designed for leaders who are looking forward to becoming successful. Through this course, you will learn to decide whether you as a boss want to be loved or feared. You as students will also learn about the importance of knowing your employees more carefully. You will also learn about the significance of motivation at the workplace and how will the business benefit from it. You will also be taught about the fundamental of a good leadership and how to imply these on your business. Who is the course for? Leaders who are looking forward to becoming successful. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Management Training: How to Be a Better Boss course will be very beneficial and helpful especially to the following careers: Leadership development program manager. Business owners. Business managers. Team leaders. Instructor. Counsellor. And much more. Management Training: How to Be a Better Boss - Updated Version Module 1: Understanding Management and Leadership 00:40:00 Module 2: Leadership Theories 00:25:00 Module 3: Improving Management and Leadership Performance 00:15:00 Module 4: High Performance Teams 00:32:00 Module 5: Motivating Employees 00:26:00 Module 6: Organisational Skills 00:26:00 Module 7: Talent Management 00:37:00 Module 8: Succession Planning 00:24:00 Module 9: Business Process Management 00:29:00 Module 10: Communication Skills 00:28:00 Module 11: Negotiation Techniques 00:15:00 Module 12: Managing Meetings and Giving Feedback 00:22:00 Module 13: Managing Change 00:22:00 Module 14: Time Management 00:37:00 Module 15: Stress Management 00:15:00 Module 16: Emotional Intelligence in Leadership 00:32:00 Module 17: Managing Conflict 00:14:00 Module 18: Dealing with Office Politics 00:34:00 Module 19: Risk Management 00:35:00 Module 20: Corporate Responsibility and Ethics 00:14:00 Management Training: How to Be a Better Boss - Old Version Module One - Getting Started 01:00:00 Module Two - Is it Better to be Loved or Feared 00:30:00 Module Three - Leadership as Service 01:00:00 Module Four - Leadership by Design 00:30:00 Module Five - Understanding Motivation 00:30:00 Module Six - Constructive Criticism 01:00:00 Module Seven - The Importance of Tone 00:30:00 Module Eight - Trusting Your Team 01:00:00 Module Nine - Earning the Trust of Your Team 01:00:00 Module Ten - Building and Reinforcing Your Team 01:00:00 Module Eleven - You are the Boss of You 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities Management Training: How to Be a Better Boss- Activities 00:00:00 Mock Exam Mock Exam- Management Training: How to Be a Better Boss 00:20:00 Final Exam Final Exam- Management Training: How to Be a Better Boss 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

This course offers comprehensive training on key aspects of safeguarding vulnerable adults. Participants will gain knowledge about relevant legislations, types of abuse, safeguarding policies and procedures, risk management, and multi-agency collaboration.

By completing this course, students will appreciate the importance of compliance and risk management for governance, strategy, and operations. They will acquire skills to establish compliance programs, promote ethical cultures, and use risk management techniques in their own organisations.

The course explains the complexities and dynamism involved in understanding and managing organizational processes and structures. This course aims to provide learners with a foundational understanding of leadership and organizational behaviour. By the end of the module, learners will have gained the knowledge and skills required to understand the concept of leadership, identify leadership competencies, explain the importance of self-awareness in leadership, differentiate between traditional and contemporary leadership theories, and develop fundamental leadership skills.After the successful completion of the course, you will be able to learn about the following, What is Leadership and organizational behaviour? Understanding of Leadership Competencies. Why is self-awareness important in leadership? Different traditional and contemporary leadership theories. Understanding of different fundamental leadership skills like Self-awareness, Communication, Influence, and learning agility. The working of Leadership and management together in organizations. The aim of this course is to provide learners with a foundational understanding of leadership and organizational behavior. By the end of the module, learners will have gained the knowledge and skills required to define leadership, identify the key competencies of effective leaders, understand the importance of self-awareness in leadership, compare and contrast traditional and contemporary leadership theories, develop fundamental leadership skills, and recognize the relationship between leadership and management in organizations. The aim of this module is to provide learners with a comprehensive understanding of leadership and organizational behavior. By the end of the module, learners will have gained the knowledge and skills required to understand leadership competencies, the importance of self-awareness in leadership, traditional and contemporary leadership theories, fundamental leadership skills, and how leadership and management work together in organizations. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Leadership and Organizational Behaviour Self-paced pre-recorded learning content on this topic. Understanding Leadership and Organizational Behaviour Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Leadership Development Specialist Organizational Development Consultant Human Resource Manager Talent Management Coordinator Leadership Coach Executive Director Business Development Manager Training and Development Manager Management Consultant Change Management Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.