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Technical Specialist Course

Technical Specialist Course

  • 30 Day Money Back Guarantee
  • Completion Certificate
  • 24/7 Technical Support

Highlights

  • On-Demand course

  • 1 hour

  • All levels

Description

The Technical Specialist Course is designed for individuals looking to refine their communication and administrative abilities within a structured office environment. This course focuses on the essential elements of professional telephone handling, interoffice communication, record management, and key business support functions. Through modules covering everything from inbound and outbound calls to business writing, invoicing, and scheduling, learners are guided through the finer points of being an effective technical support professional in modern organisational settings.

Each module offers insights into specific areas such as customer relationship management, communication etiquette, and maintaining filing systems. Whether you're aiming to build stronger rapport over the phone or enhance your invoicing and petty cash handling, this course brings clarity and precision to tasks often overlooked in busy office roles. The emphasis throughout is on communication, organisation, and professionalism — tailored for those who operate behind the scenes but keep operations moving smoothly.

Key Benefits

  • Accredited by CPD

  • Instant e-certificate

  • Fully online, interactive course

  • Self-paced learning and laptop, tablet, smartphone-friendly

  • 24/7 Learning Assistance

Curriculum

  • Module 01: Managing Interoffice Calls and Voicemail

  • Module 02: Aspects of Phone Etiquette

  • Module 03: Business Telephone Skills

  • Module 04: Building Rapport Over the Phone

  • Module 05: Inbound and Outbound Calls

  • Module 06: Active Listening and Managing Tough Callers

  • Module 07: Mail Services and Shipping

  • Module 08: Intra Organisation Dealings

  • Module 09: Problem Solving over the Phone

  • Module 10: Record Keeping and Filing Systems

  • Module 11: Business Writing Skills

  • Module 12: Organisational Skills

  • Module 13: Communication Skills

  • Module 14: Customer Relationship Management

  • Module 15: Effective Planning and Scheduling

  • Module 16: Invoicing/Petty Cash

Course Assessment

You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.

Certificate

Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

CPD

10 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

The Technical Specialist training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees.

Requirements

There are no formal entry requirements for the course, with enrollment open to anyone!

Career path

Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Technical Specialist training.

About The Provider

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