LEARN TO FOCUS ON INTERPERSONAL SKILLS, BEHAVIOR, AND ENVIRONMENT AND HOW TO PROMOTE DIVERSITY-POSITIVE INTERACTIONS. You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony. Uncover and discard beliefs and attitudes that foster or block progress. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction. PART I – BROADENING THE VIEW Find new perspectives and ways to turn challenges into opportunities. Become skilled at ways to further develop self-awareness and sensitivity. PART II – FAIR STANDARDS Learn about how attitudes expressed in speech and behavior promote or hinder a positive work environment. Determine and apply steps for getting past prejudice for greater productivity. PART III – ORGANIZATIONAL UNITY Discover value in diverse perspectives and personalities and their benefits. Strategize ways to strengthen relationships and turn negative into positive interactions. ATTENDEES WILL BE ABLE TO: Discover new ways to “see things differently;” Use Emotional Intelligence to strengthen relationships and increase awareness of self and others; Define Diversity and uncover ways in which it is significantly useful in an organization; Develop best practices (rooted in honor and law) to use Diversity in planning, problem solving, and decision-making); Manage conflict through unity, using the organization’s mission, vision, values, and goals; and Understand and communicate value to staff. Online Class—Diversity – Building a Thriving Business Environment is a 4-hour interactive virtual class. Register for this class and you will be sent ONLINE login instructions prior to the class date. Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients. Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental
Overview Health careers are always in demand. And having sound knowledge of human anatomy and psychology is beneficial not only for healthcare jobs but also for your personal health. This Advanced Diploma in Anatomy and Physiology course will provide you with a comprehensive understanding of human anatomy and psychology. As a result, you can brace yourself with a promising career in the field of science. In this Advanced Diploma in Anatomy and Physiology course, you'll discover the theoretical and practical functionalities of the human body. The course will provide you with valuable insights into the major body systems and how they interact with each other. Furthermore, you'll get excellent information on the major levels of organisation in the body, such as molecules, cells, tissues and organs. By the end of the training, you will know how the human body develops and changes throughout life. Learning Outcomes Find a comprehensive overview of human psychology and anatomy Learn about the body systems and their functions Enrich your knowledge of the major level of organisations in the body Understand the chemical level of organisation Know the anatomy of the nervous system Determine the functions of the skeletal system Know the types of body movements Broaden your understanding of the cranial nerves Understand the anatomy of the heart Who is the Course for? This Advanced Diploma in Anatomy and Physiology course is suitable for anyone interested in understanding human anatomy and psychology. In addition, the training will open doors to various health career opportunities. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy, and ICT are required to attend this course. Assessment At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why Choose Us? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Career Path Advanced Diploma in Anatomy and Physiology Course provides useful skills to possess and would be beneficial for the following professionals: Medical laboratory technician. Physical therapist assistant. MRI technologist. Medical technologist Nurse. Personal trainer. Massage therapist Science teacher Updated Version-Advanced Diploma in Anatomy and Physiology Module 01: The Chemistry of Cells The Chemistry of Cells 00:27:00 Module 02: Cells Cells 00:16:00 Module 03: Cell Division Cell Division 00:19:00 Module 04: Replication and Metabolism Replication and Metabolism 00:20:00 Module 05: Human Tissues Human Tissues 00:25:00 Module 06: Skin Skin 00:16:00 Module 07: Human Skeletal System Human Skeletal System 00:21:00 Module 08: The Muscular System The Muscular System 00:17:00 Module 09: Skeletal Muscle Fibre Skeletal Muscle Fibre 00:23:00 Module 10: Nervous System Nervous System 00:31:00 Module 11: The Brain The Brain 00:25:00 Module 12: Nervous System-Spinal Cord and Spinal Nerves Nervous System-Spinal Cord and Spinal Nerves 00:15:00 Module 13: Nervous System - Autonomic Nervous System and Cranial Nerves Nervous System - Autonomic Nervous System and Cranial Nerves 00:21:00 Module 14: Nervous System-The Eyes Nervous System-The Eyes 00:15:00 Module 15: Nervous System-The Ears, Hearing, and Equilibrium Nervous System-The Ears, Hearing, and Equilibrium 00:14:00 Module 16: Nervous System-Memory Nervous System-Memory 00:19:00 Module 17: Sensory Systems Sensory Systems 00:23:00 Module 18: Cardiovascular System Cardiovascular System 00:25:00 Module 19: Blood Blood 00:27:00 Module 20: Lymphatics Lymphatics 00:20:00 Module 21: Immune System Immune System 00:26:00 Module 22: Digestive System Digestive System 00:22:00 Module 23: Respiratory System Respiratory System 00:19:00 Module 24: Urinary System Urinary System 00:16:00 Module 25: Male Reproductive System Male Reproductive System 00:31:00 Module 26: Female Reproductive System Female Reproductive System 00:31:00 Order Your Certificate Order Your Certificates and Transcripts 00:00:00 Old Version-Advanced Diploma in Anatomy and Physiology Introduction to the Human Body Overview of Anatomy and Physiology 00:20:00 Structural Organization of the Human Body 00:15:00 Functions of Human Life 00:15:00 Requirements for Human Life 00:15:00 Homeostasis 00:15:00 Anatomical Terminology 00:15:00 Medical Imaging 00:15:00 The Chemical Level Elements and Atoms: The Building Blocks of Matter 00:25:00 Chemical Bonds 00:25:00 Chemical Reactions 00:20:00 Inorganic Compounds Essential to Human Functioning 00:15:00 Organic Compounds Essential to Human Functioning 00:20:00 The Cellular Level The Cell Membrane 00:20:00 The Cytoplasm and Cellular Organelles 00:15:00 The Nucleus and DNA Replication 00:15:00 Protein Synthesis 00:15:00 Cell Growth and Division 00:20:00 Cellular Differentiation 00:10:00 The Tissue Level Types of Tissues 00:15:00 Epithelial Tissue 00:20:00 Muscle Tissue and Motion 00:05:00 Nervous Tissue Mediates Perception and Response 00:05:00 Tissue Injury and Aging 00:15:00 The Integumentary System Layers of the Skin 00:20:00 Accessory Structures of the Skin 00:15:00 Functions of the Integumentary System 00:10:00 Diseases, Disorders, and Injuries of the Integumentary System 00:15:00 Bone Tissue and the Skeletal System The Functions of the Skeletal System 00:10:00 Bone Classification 00:10:00 Bone Structure 00:20:00 Bone Formation and Development 00:10:00 Fractures: Bone Repair 00:05:00 Exercise, Nutrition, Hormones, and Bone Tissue 00:15:00 Calcium Homeostasis: Interactions of the Skeletal System and Other Organ Systems 00:10:00 Axial Skeleton Divisions of the Skeletal System 00:05:00 The Skull 00:45:00 The Vertebral Column 00:20:00 The Thoracic Cage 00:05:00 Embryonic Development of the Axial Skeleton 00:10:00 Joints Classification of Joints 00:10:00 Fibrous Joints 00:10:00 Cartilaginous Joints 00:05:00 Synovial Joints 00:20:00 Types of Body Movements 00:20:00 Anatomy of Selected Synovial Joints 00:25:00 Development of Joints 00:05:00 Muscle Tissue Introduction to Muscle Tissue 00:05:00 Skeletal Muscle 00:15:00 Muscle Fiber Contraction and Relaxation 00:20:00 Nervous System Control of Muscle Tension 00:20:00 Types of Muscle Fibers 00:05:00 Exercise and Muscle Performance 00:10:00 Cardiac Muscle Tissue 00:05:00 Smooth Muscle 00:15:00 Development and Regeneration of Muscle Tissue 00:05:00 The Muscular System Interactions of Skeletal Muscles, Their Fascicle Arrangement, and Their Lever Systems 00:10:00 Naming Skeletal Muscles 00:10:00 Axial Muscles of the Head, Neck, and Back 00:20:00 Axial Muscles of the Abdominal Wall and Thorax 00:25:00 Muscles of the Pectoral Girdle and Upper Limbs 00:30:00 Appendicular Muscles of the Pelvic Girdle and Lower Limbs 00:15:00 The Nervous System and Nervous Tissue Basic Structure and Function of the Nervous System 00:15:00 Nervous Tissue 00:15:00 The Function of Nervous Tissue 00:10:00 The Action Potential 00:15:00 Communication Between Neurons 00:15:00 Anatomy of the Nervous System The Embryologic Perspective 00:15:00 The Central Nervous System 00:25:00 Circulation and the Central Nervous System 00:15:00 The Peripheral Nervous System 00:15:00 The Brain and Cranial Nerves Sensory Perception 00:30:00 Central Processing 00:30:00 Motor Responses 00:15:00 The Autonomic Nervous System Divisions of the Autonomic Nervous System 00:15:00 Autonomic Reflexes and Homeostasis 00:20:00 Central Control 00:10:00 Drugs that Affect the Autonomic System 00:15:00 The Endocrine System Introduction to Endocrine System 00:05:00 Hormones 00:15:00 The Pituitary Gland and Hypothalamus 00:15:00 The Thyroid Gland 00:15:00 The Parathyroid Glands 00:05:00 The Adrenal Glands 00:10:00 Gonadal and Placental Hormones 00:05:00 The Endocrine Pancreas 00:10:00 Organs with Secondary Endocrine Functions 00:05:00 Development and Aging of the Endocrine System 00:10:00 The Cardiovascular System: Blood Overview of Blood 00:20:00 Production of the Formed Elements 00:10:00 Erythrocytes 00:30:00 Leukocytes and Platelets 00:15:00 Hemostasis 00:20:00 Blood Typing 00:10:00 The Cardiovascular System: The Heart Heart Anatomy 00:50:00 Cardiac Muscle and Electrical Activity 00:30:00 Cardiac Cycle 00:20:00 Cardiac Physiology 00:20:00 Development of the Heart 00:10:00 Mock Exam Mock Exam - Advanced Diploma in Anatomy and Physiology 00:20:00 Final Exam Final Exam - Advanced Diploma in Anatomy and Physiology 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00
Course Information This course aims to empower you with the expertise to proficiently navigate process mapping and master the art of crafting Standard Operating Procedures (SOPs) within regulated environments. Whether you're engaged in activities that demand process improvement, continual enhancement, or SOP creation, this course offers invaluable insights tailored to your needs. It caters to individuals tasked with managing, documenting, and implementing processes and SOPs, irrespective of prior experience or skills. Our curriculum does not focus on specific software or approaches, focusing instead on fundamental principles and adaptable concepts applicable across diverse organisational landscapes. Benefits include: Hands-on experience in mapping processes An understanding of how process maps can be used to define, communicate and continually improve complex processes An understanding of best practice for SOPs using of process maps/process flow diagrams and process mind maps to complement text An insight into the preparation of concise and user friendly SOPs. This course is structured to encourage delegates to: Discuss and develop ideas Develop a practical approach for creating process maps and writing SOPs Understand how to use process maps in SOPs effectively Discuss how process mapping for preparing SOPs can be applied to process improvement for SOPs. Is this course for you? The course is designed for all those with responsibility for managing, documenting and implementing processes and SOPs. It assumes no prior experience or skills. The course does not recommend any specific software or approach, but explores the principles and ideas that can be applied in any organisation. What will you learn? Hands-on experience in mapping processes An understanding of how process maps can be used to define, communicate and continually improve complex processes An understanding of best practice for SOPs using of process maps/process flow diagrams and process mind maps to complement text An insight into the preparation of concise and user friendly SOPs. By the end of the course you will be able to: Create process maps and write clearer more concise SOPs Understand how to use process maps in SOPs effectively Understand how process mapping can be applied to process improvement and better SOPs. Tutors Tutors will be comprised of (click the photos for biographies): Laura Brown Director, Laura Brown Training and Development David Butler VP of Quality, Resolian Programme Please note timings may be subject to alteration. Day 1 09:00 Welcome, Introductions and Course Objectives Why Companies manage by process. 10:00 Exercise 1 - First Steps Mechanisms for process mapping, levels at which it can be applied, and the roles and responsibilities of process owners. 10:30 Exercise 1 - Feedback 10:45 Break 11:00 Mapping Processes The stages involved in mapping processes including how to construct a SIPOC chart. 11:45 Exercise 2 - Mapping A Process A first opportunity to practice your new process mapping skills. 12:30 Exercise 2 - Feedback 13:00 Lunch 14:00 Exercise 3 - Discussion of Options for Format, Structure and Layout What Makes A Good SOP? Discussion of options for format, structure, level of detail of SOPs and the use of process maps for SOP writing. A case study example of a good SOP which uses a flow chart/process map. 14:45 Exercise 3 - Feedback 15:00 Break 15:15 A Case Study example of a good SOP that uses a flow chart / process map 15:30 Exercise 4 Discussion of the content of an SOP using a Process Map 15:35 Exercise 4 - Feedback 15:45 Key Writing Considerations 16:15 Exercise 5 16:45 Exercise 5 - Feedback 17:00 Close of Day Day 2 09:00 Review of Day 1 09:15 Using Metrics Selecting and using metrics to monitor and improve processes. 10:00 Exercise 6 - Practice in Process Mapping Creating Process Maps from multi-source information. 11:00 Break 11:15 Exercise 6 - Feedback 11:45 Common Pitfalls Common problems and tips for good Process Mapping. 12:15 Demonstration of Process Mapping on a PC 12:45 Lunch 13:30 Exercise 7 - Mind Mapping 14:30 Exercise 7 - Feedback 15:00 Break 15:15 Exercise 8 - Using Process Maps to Write an SOP Applying your process mapping skills as part of writing an SOP 15:30 Exercise 8 - Feedback 15:45 Course Review and Follow-up 16:00 Close of Course Extra Information Face-to-face course Course Material Course material will be available in PDF format for delegates attending this course. The advantages of this include: Ability for delegates to keep material on a mobile device Ability to review material at any time pre and post course Environmental benefits – less paper being used per course. The material will be emailed in advance of the course and RQA will not be providing any printed copies of the course notes during the training itself. Delegates wishing to have a hard copy of the notes should print these in advance to bring with them. Alternatively delegates are welcome to bring along their own portable devices to view the material during the training sessions. Remote course Course Material This course will be run completely online. You will receive an email with a link to our online system, which will house your licensed course materials and access to the remote event. Please note this course will run in UK timezone. The advantages of this include: Ability for delegates to keep material on a mobile device Ability to review material at any time pre and post course Environmental benefits – less paper being used per course Access to an online course group to enhance networking. You will need a stable internet connection, a microphone and a webcam. Development Level Learn
CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS. This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value. The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction. Attendees will be able to: Focus on others to project a UB4I, customer-centered attitude; Empower people with respect (acknowledging) and control (offering choices); Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions; Listen more intently to develop the best rapport; Communicate clearly with conviction, projecting greater credibility; Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business. Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people. Register for this class and you will be sent ONLINE login instructions prior to the class date. Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients. Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental
Course Information Our comprehensive course is used as a gateway to those stepping into the world of auditing clinical studies. Tailored for those already acquainted with Good Clinical Practice (GCP) and those transitioning from other audit disciplines, this programme stands as a pivotal guide. Pre-existing knowledge of GCP will significantly enhance your learning experience in auditing against these guidelines. How is this course run? Engage in immersive workshops providing hands-on practice with auditing techniques in a GCP context. Our seasoned tutors, boasting extensive audit experience, intertwine theory with practical insights drawn from their own professional journeys. What will I learn? A comprehensive understanding of the historical backdrop and objectives driving Good Clinical Practice, incorporating the latest industry developments Solid grounding in quality assurance activities aligned with regulatory standards Insight into potential pitfalls within clinical trials and the pivotal role of auditors in addressing these issues Clarity on the roles and responsibilities inherent to clinical trials auditing Exposure to a diverse range of audit techniques complemented by illustrative examples and supportive documents A nuanced understanding of regulatory inspectors' activities Expanded professional networks to propel your auditing career forward. Benefits include: A clear understanding of the role of the auditor under Good Clinical Practice improved audits Improved Good Clinical Practice compliance for your clinical trials. This course is structured to encourage delegates to: Discuss and develop ideas Solve specific problems Examine particular aspects of Good Clinical Practice. Tutors Tutors will be comprised of (click the photos for biographies): Rosemarie Corrigan EVP Global Quality, Worldwide Clinical Trials Cathy Dove Director and Owner, Dove Quality Solutions Julie Kelly Associate Director, Clinical Quality Assurance, Corcept Therapeutics Susana Tavares Director of Research Quality Assurance, - Programme Please note timings may be subject to alteration. Day 1 12:30 Registration 13:00 Welcome and Objectives for the first day of the course 13:30 Laying the Foundations Introduction to the clinical development process, the concepts of quality assurance, quality control and audit. 14:30 Break 15:00 Patient Protection Requirements for informed consent and ethics committee. Access to source documentation. Including a patient protection exercise. 16:05 Workshop 1 - Case Study on Informed Consent 16:45 End of Day Questions and Answers 17:00 Close of Day Day 2 08:50 Questions and Answers from Day 1 09:00 Effective Site Audits The procedures involved in selecting and setting up audits at investigator sites. 09:40 Workshop 1 - Planning the Effective Audit 10:30 Break 10:45 Source Data Verification The need for and purpose of verifying data. 11:25 Workshop 2 - Source Data Verification 12:30 Lunch 13:30 IMP Management The requirements surrounding the distribution of investigational medicinal products. Accountability from release to destruction. 14:15 Critical Document Audits The conduct of other study specific audits including protocols, databases and reports. 15:00 Break 15:15 Non-compliance Determining the acceptability of data. 16:00 Fraud - Fact or Fiction? How to identify fraud and its consequences 16:45 End of Day Questions and Answers 17:00 Close of Day Day 3 08:50 Questions and Answers from Days 1 and 2 09:00 Auditing Third Parties A review of audits of contract research organisations. 10:00 System Audits The concept of auditing processes across many clinical trials, including a practical exercise in process mapping. 10:45 Break 11:00 Workshop 3 - Process Mapping 11:45 Effective Audits Where theory meets reality. 12:30 Lunch 13:20 Audit Reports - Closing the Loop An examination of the processes which follow the evidence gathering phase of the audit. 14:20 Workshop 4 - Audit Reports Audit reports, corrective and preventive action. 15:00 Break 15:10 Regulatory Inspection Auditors and regulatory inspections -how the QA team can help the organisation to perform during a regulatory inspection. 15:55 Final Questions and Answers 16:10 Close of Course Extra Information Face-to-face course Course Material Course material will be available in PDF format for delegates attending this course. The advantages of this include: Ability for delegates to keep material on a mobile device Ability to review material at any time pre and post course Environmental benefits – less paper being used per course. The material will be emailed in advance of the course and RQA will not be providing any printed copies of the course notes during the training itself. Delegates wishing to have a hard copy of the notes should print these in advance to bring with them. Alternatively delegates are welcome to bring along their own portable devices to view the material during the training sessions. Remote course Course Material This course will be run completely online. You will receive an email with a link to our online system, which will house your licensed course materials and access to the remote event. Please note this course will run in UK timezone. The advantages of this include: Ability for delegates to keep material on a mobile device Ability to review material at any time pre and post course Environmental benefits – less paper being used per course Access to an online course group to enhance networking. You will need a stable internet connection, a microphone and a webcam. CPD Points 17 Points Development Level Develop
Overview This course is incredibly elegant to feed psychological feature feeling and confidence needed in an everyday work state of affairs so as to run the team and organisation to attain sensible results. it'll facilitate building your trust and loyalty and enhance your skills and your behaviour additionally it'll facilitate setting objectives, motivating and communicating together with your folks.