Process Mapping and Standard Operating Procedure (SOP) Writing

Description

This course aims to empower you with the expertise to proficiently navigate process mapping and master the art of crafting Standard Operating Procedures (SOPs) within regulated environments. Whether you're engaged in activities that demand process improvement, continual enhancement, or SOP creation, this course offers invaluable insights tailored to your needs.

It caters to individuals tasked with managing, documenting, and implementing processes and SOPs, irrespective of prior experience or skills. Our curriculum does not focus on specific software or approaches, focusing instead on fundamental principles and adaptable concepts applicable across diverse organisational landscapes.

The course is designed for all those with responsibility for managing, documenting and implementing processes and SOPs. It assumes no prior experience or skills. The course does not recommend any specific software or approach, but explores the principles and ideas that can be applied in any organisation.

By the end of the course you will be able to:

Tutors will be comprised of (click the photos for biographies):

Director, Laura Brown Training and Development

VP of Quality, Resolian

Please note timings may be subject to alteration.

Welcome, Introductions and Course Objectives

Why Companies manage by process.

Exercise 1 - First Steps

Mechanisms for process mapping, levels at which it can be applied, and the roles and responsibilities of process owners.

Exercise 1 - Feedback

Break

Mapping Processes

The stages involved in mapping processes including how to construct a SIPOC chart.

Exercise 2 - Mapping A Process

A first opportunity to practice your new process mapping skills.

Exercise 2 - Feedback

Lunch

Exercise 3 - Discussion of Options for Format, Structure and Layout

What Makes A Good SOP? Discussion of options for format, structure, level of detail of SOPs and the use of process maps for SOP writing. A case study example of a good SOP which uses a flow chart/process map.

Exercise 3 - Feedback

Break

A Case Study example of a good SOP that uses a flow chart / process map

Exercise 4

Discussion of the content of an SOP using a Process Map

Exercise 4 - Feedback

Key Writing Considerations

Exercise 5

Exercise 5 - Feedback

Close of Day

Review of Day 1

Using Metrics

Selecting and using metrics to monitor and improve processes.

Exercise 6 - Practice in Process Mapping

Creating Process Maps from multi-source information.

Break

Exercise 6 - Feedback

Common Pitfalls

Common problems and tips for good Process Mapping.

Demonstration of Process Mapping on a PC

Lunch

Exercise 7 - Mind Mapping

Exercise 7 - Feedback

Break

Exercise 8 - Using Process Maps to Write an SOP

Applying your process mapping skills as part of writing an SOP

Exercise 8 - Feedback

Course Review and Follow-up

Close of Course

Face-to-face course

Course material will be available in PDF format for delegates attending this course. The advantages of this include:

The material will be emailed in advance of the course and RQA will not be providing any printed copies of the course notes during the training itself. Delegates wishing to have a hard copy of the notes should print these in advance to bring with them. Alternatively delegates are welcome to bring along their own portable devices to view the material during the training sessions.

Remote course

This course will be run completely online. You will receive an email with a link to our online system, which will house your licensed course materials and access to the remote event.

Please note this course will run in UK timezone.

You will need a stable internet connection, a microphone and a webcam.

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