• Professional Development
  • Medicine & Nursing
  • Arts & Crafts
  • Health & Wellbeing
  • Personal Development

4634 Operations courses in Walkden delivered Online

Airport Management Level 3

4.9(27)

By Apex Learning

Overview The global aviation industry is booming. In 2022, passenger traffic reached 4.5 billion, expected to exceed 5.6 billion by 2030. The Airport Management Level 3 course is designed to provide you with the knowledge and skills about all aspects of airport operations, from customer service to security to innovation and growth.This Level 3 course delves into essential aspects of airport operations, providing a solid foundation in Airport Customer Service, Passenger Terminal Management, Cargo Management, Security Management, and more. With a total duration of 2 hours and 38 minutes, this program ensures a thorough understanding of critical components vital for successful airport management.Dive deep into airport management and fly to new professional heights. Enrol now!How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Airport Management Level 3. It is available to all students, of all academic backgrounds. Requirements Our Airport Management Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 11 sections • 11 lectures • 02:35:00 total length •Introduction to Airport Management: 00:14:00 •Airport Customer Service: 00:10:00 •Passenger Terminal Management: 00:14:00 •Airport Components: 00:17:00 •Airport Peaks and Airline Scheduling: 00:16:00 •Cargo Management: 00:17:00 •Aviation Noise Control: 00:09:00 •Weather Control: 00:14:00 •Sustainable Airport Management: 00:15:00 •Security Management: 00:15:00 •Innovation and Growth: 00:14:00

Airport Management Level 3
Delivered Online On Demand2 hours 35 minutes
£12

Port Management Diploma

4.9(27)

By Apex Learning

Overview With over 95% of global trade by volume being carried out by sea, ports play a crucial role in the world economy. This Introduction to Port Management Diploma course is meticulously designed to provide comprehensive insight into the multifaceted world of ports, their legal dimensions, operations, safety protocols, and environmental impacts.  Embarking on the Introduction to Port Management Diploma course, learners will delve into a holistic understanding of all the aspects, from legal frameworks to operations, environmental concerns, and beyond. With nine meticulously curated modules, this course provides a panoramic view of port management against the backdrop of a globally interconnected world. Elevate your career prospects, dive deep into the heart of global trade, and master the art and science of port management. Enrol now! How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Port Management Diploma. It is available to all students, of all academic backgrounds. Requirements Our Port Management Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 9 lectures • 03:37:00 total length •Module 01: Introduction to Port: 00:28:00 •Module 02: Legal Aspects of Port: 00:20:00 •Module 03: Introduction to Port Management: 00:26:00 •Module 04: Port Management: Planning & Performance: 00:27:00 •Module 05: Port Management: Safety & Security: 00:18:00 •Module 06: Environmental Risks & Protection: 00:29:00 •Module 07: Port Equipment: 00:24:00 •Module 08: Growth & Development of Port: 00:23:00 •Module 09: Cargoes and Ships: 00:22:00

Port Management Diploma
Delivered Online On Demand3 hours 37 minutes
£12

Engineering : Engineer Training

4.9(27)

By Apex Learning

Package Details: Number of Courses: 43 Courses Accreditation: CPD Quality Standards Free Certificates:PDF: 43Hardcopy: 43 (Delivery Charge Applicable) Courses Access: Lifetime Instalment Payment Available Engineering Management Courses Course 01: Energy Engineer Course Course 02: Solar Energy Course 03: Essential Hydro Electric Power Plant Training Course 04: Electrical Power System and High Voltage Engineering Course 05: Electrical Engineering for Electrical Substations Course 06: Leadership and Management Skills Complete Diploma Course 07: Business Strategy Planning Course 08: Financial Management Course 09: Project Management Course Course 10: Operations Management Course 11: Diploma in Lean Process and Six Sigma Course 12: Quality Management Course 13: Compliance & Business Risk Management Course 14: Decision Making and Critical Thinking Power Engineering Courses Course 01: Power Electronics for Electrical Engineering Course 02: Power Engineering: Power System Analysis Course 03: Electric Circuits for Electrical Engineering Course 04: Trigonometry for Electrical Engineering Course 05: Electrical Technician Course 06: Electronic & Electrical Devices Maintenance Course 07: Electrical Components And Circuits - Wiring & Busbars Course 08: Light Current Systems for Electrical Engineering Course 09: Electrical Machines for Electrical Engineering Automotive Engineering Courses Course 01: Basic Automotive Engineering: Onboard Diagnostics Course 02: Car Mechanic and Repair Training Course 03: Car Maintenance & Life Skills Course 04: Motorbike Repairing and Maintenance Diploma Gas & Oil Engineering Courses Course 01: Gas Engineer Course 02: Level 2 Domestic Gas Course Course 03: Oil and Gas Management Course 04: Gas Safety Plumbing & HVAC Engineering Course 01: Domestic Plumbing, Installations and Repair Diploma Course 02: Level 3 Heating, Ventilation & Air Conditioning (HVAC) Technician Course 03: Domestic Appliance Repairing Course Airplane Engineering Courses Course 01: Aircraft and Airplane Engineering: Basic to Advanced Course 02: Flight Mechanics Environmental Engineering Courses Course 01: Environmental Engineering Course 02: Sustainable Energy and Development Diploma Course 03: Environment Management Management Courses Course 01: Project Management Essential Skills Level 3 Course 02: Functional Skills IT Course 03: Delegation Skills Course 04: Effective Communication Skills Benefits you'll get from choosing Apex Learning for this training: Pay once and get lifetime access to 43 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn anytime, from anywhere Study from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills CPD 300 CPD hours / points Accredited by CPD Quality Standards Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included Please Note: The delivery charge inside the UK is £3.99 each, and the international students must pay a £9.99 shipping cost for each.

Engineering : Engineer Training
Delivered Online On Demand
£209

PowerShell for Automating Administration

By Packt

A knowledge of Windows PowerShell is a must for IT professionals and this course is a one-stop-shop for gaining this necessary and in-demand skill. This course is designed to take system administrators to an advanced level in PowerShell scripting. You will find ways to automate your daily work using the advantages of PowerShell scripting.

PowerShell for Automating Administration
Delivered Online On Demand4 hours 30 minutes
£82.99

Elite EA PA Forum 🇳🇿

By Elite Forums Events

Elite EA/PA Forum We are delighted to announce that the Elite EA/PA Forum for Australia & New Zealand will be on the 25th of September 2025. Our workshop aims to: Enhance your influence and impact by mastering assertive communication, negotiation, and self-advocacy skills. Stay composed and solution-focused in high-pressure situations with practical tools for crisis management and clear decision-making. Embrace evolving technology by understanding how AI and automation can streamline your role and boost efficiency. Future-proof your career by building strategic value, resilience, and adaptability in an ever-changing professional landscape. Keynote Address with Q&A from the audience: What to expect from Sam's Keynote: With over 30 years supporting leaders at the highest levels, Sam Cohen brings a wealth of insight, experience, and stories (the kind she can share) to the stage. From 18 years serving within The Royal Household - including as Deputy Private Secretary and Press Secretary to Her late Majesty Queen Elizabeth II - to working with The Duke and Duchess of Sussex, running the Prime Minister’s Office at Downing Street, and serving as Chief of Staff to the global CEO of Rio Tinto, Sam’s career is a masterclass in discretion, diplomacy, and delivering at the top. In this exclusive keynote, Beyond the Role, Sam will explore how Executive Assistants don’t just support leaders - they shape leadership, drive strategy, and build legacy from behind the scenes. Join us for this rare opportunity to hear from someone who’s been at the epicentre of power - and bring your questions! The keynote will include a live Q&A, where you can ask Sam about her remarkable career, leadership insights, and how to truly excel in high-performance environments. (Don’t ask her what the Queen kept in her handbag - she’s not telling.) Sam Cohen Career Bio: Sam Cohen has spent the last 30 years working to support leaders in the public and private sectors. Sam spent 18 years serving The Royal Household, as Deputy Private Secretary to Her late Majesty Queen Elizabeth II and Press Secretary to The Queen. Sam also served as Private Secretary to The Duke and Duchess of Sussex. Following this time, Sam worked as Director of the Prime Minister’s Office at Downing Street under Boris Johnson and, most recently, was Chief of Staff to the global CEO at Rio Tinto. Source: ABC News - YouTube Channel. Facilitator - AM: The Future-Proofed Assistant: Speak Up, Stand Out & Shape Your Career Path How to reimagine your Assistant role in 2025 and beyond - How the EA role is evolving (and what Executives now expect) & why Assistants who think like strategists will be indispensable Assertiveness as an Assistant – The key to retaining your role & the difference between being ‘helpful’ and being ‘heard’ Self-Advocacy as a Career Growth Strategy – The importance of advocating for your career development, workload boundaries and recognition Own Your Professional Future - Map your career development. Whether you're an EA for life or looking to a role beyond in the future, this is for you. Ruth Kilah Career Bio: Ruth is an international executive career coach and founder of Hoxton Hyde – Executive Career Coaching & Mentoring, delivering 1:1 and group programs for experienced Executive Assistants. She specialises in helping EAs step into higher-level roles, increase their income, and expand their professional impact. With 14 years’ experience supporting C-suite executives in Australia and the UK, Ruth brings deep industry insight and a strategic approach to career development. She empowers Assistants to gain clarity on their next move, adopt a strategic mindset, communicate their value effectively, and lead their own growth conversations with confidence. A former EA turned Stakeholder Relations and Project Manager, Ruth launched Hoxton Hyde in 2018 after spotting a clear gap in the market for tailored coaching for career-driven EAs. She is a recognised member of the World Administrators Alliance and a respected thought leader in the EA space, regularly sharing insights via LinkedIn and Instagram. Ruth is also a certified fitness and wellness coach, passionate about helping Assistants achieve long-term career fulfilment through intentional development and well-being. Panel: Crisis Mode: What to do when everything goes wrong Master a step-by-step approach to prioritising and problem-solving under pressure. Strengthen emotional resilience and calm decision-making during unexpected disruptions. Learn how to communicate clearly and lead from behind in high-stress situations. Emma-Kate Bos Bio Emma-Kate works alongside the CEO at Squadron Energy, one of Australia’s leading renewable energy companies. With over 28 years of experience in Executive Assistant and Operational roles supporting business leaders in professional services, politics, membership industries, sporting and not-for-profit organisations, Emma-Kate has a deep understanding of business support roles and has managed large teams of assistants and receptionists. She is passionate about developing and mentoring team members Emma-Kate holds an Associate Degree in Law, Mini MBA and Certificate in Public Relations. Sepi Nowlands Sepi has also worked as an EO for Deloitte and spent 18 years previously as an Executive Assistant at the ATO, Law Council of Australia, Grains Research and Development Corporation and Air Services Australia. Holly Clareburt Hollie Clareburt is an experienced Executive Assistant, currently supporting the Managing Director of Microsoft New Zealand and the Chief Partner Officer. Known for her professionalism and discretion, she excels in providing high-level support in fast-paced, executive environments. Prior to Microsoft, Hollie was Executive Assistant to the Chief of Corporate & Enterprise Systems at BECA, and previously supported the CEO at SKY News New Zealand. Her career reflects a strong track record of reliability, organisation, and executive partnership. Liv Wilson With over 20 years of experience across banking, government, creative industries, and global tech, Liv has supported senior leaders at companies including LinkedIn and Slack. She brings a strategic lens to the business support function, with deep expertise in operations, leadership enablement, and organisational effectiveness. As a passionate advocate for elevating the role of Executive Assistants, Liv has led women’s networks, championed DEI and social impact initiatives, and continues to push for recognition of business support as a critical driver of business success. She is currently working on her side hustle business - collaborating with executives, entrepreneurs, and small business owners to amplify their impact by removing operational barriers, optimising systems, and unlocking their capacity to lead and grow. Facilitator - PM: Justin Kabbani AI Is Not Here to Replace You. It's Here to Upgrade You. We'll explore Justin's proven 3P framework: Priming – How to set up AI like a strategic advisor by feeding it context, tone and mindset Prompting – How to craft clear, structured instructions to get consistently great results Producing – How to turn AI outputs into high-leverage work that makes you stand out Your session outcomes: Real examples from admin professionals already using AI to elevate their work Prompts you can copy, adapt, and test live Interactive exercises to build confidence fast A practical challenge to implement right after the session If you’ve been overwhelmed by AI, or underwhelmed by its impact, this session will change that. You'll leave with tools you can use today, and a mindset you’ll carry forward for the rest of your career. Justin Kabbani Career Bio: Justin Kabbani is one of Australia’s most in-demand AI trainers and keynote speakers, known for making AI feel simple, powerful, and immediately useful. He’s worked with brands like Uber, Treasury Wine Estates, and Udemy, helping their teams embed AI into daily workflows, strategic planning, and executive communication. Over the past two years, Justin has trained more than 2,000 professionals across Australia and beyond, consistently earning feedback like “mind-blowing,” and “game-changing”. His signature Prime, Prompt, Produce framework has transformed how business leaders, executive assistants, marketers, and teams think, work, and communicate with AI, without needing to be “tech people.” Justin believes AI isn’t here to replace people. It’s here to take the robotic work off our plate, so we can focus on what humans do best. LinkedIn: https://www.linkedin.com/in/justinkabbani/ Website: https://justinkabbani.com/ Speed Connections Networking Session Join us for Speed Connections, a lively 30-minute networking session designed to foster meaningful connections in a fun, fast-paced environment. Every 10 minutes, attendees will be placed into new breakout rooms with small groups, giving everyone the chance to meet a diverse range of peers. Each breakout session will feature engaging prompts to spark conversations and make networking enjoyable and memorable! Who will attend this event? Executive Assistant (EA) Personal Assistant (PA) Virtual Assistant (VA) Legal Secretary Legal Executive Assistant Administrative Assistant Office Manager Health Care Office Manager Chief of Staff Additional roles may be relevant depending on role responsibilities, along with development opportunities. This workshop is open to females, male including trans women/males and non-binary professionals. Group Rate Discounts: To discuss our group rates in more detail, please email support@elite-forums.com and provide the following: Group Number (How many would like to attend) Event Date (If numerous dates, please advise if we are splitting attendees across multiple dates) Attendee Contact details (Or request our Group Rate Document. Complete and return - we'll sort the rest.) Group discounts are on request - see below group rate discount brackets: 🧩 You just need one piece to come together - to unlock your Elite Potential. 🔑

Elite EA PA Forum 🇳🇿
Delivered Online
$749 to $995

Assessment Based Training - Python Programming & Analytics for the Oil & Gas Sector - Maximising Value from Data Assets

By EnergyEdge - Training for a Sustainable Energy Future

Maximize the value of data assets in the oil and gas sector with EnergyEdge's assessment-based training course on Python programming and analytics.

Assessment Based Training - Python Programming & Analytics for the Oil & Gas Sector - Maximising Value from Data Assets
Delivered in Internationally or OnlineFlexible Dates
£2,799 to £2,899

Basics of Process Planning

By SkillWise

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents, and interests with our special Basics of Process Planning Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides the professional training that employers are looking for in today's workplaces. The Basics of Process Planning Course is one of the most prestigious training offered at Skillwise and is highly valued by employers for good reason. This Basics of Process Planning Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Basics of Process Planning Course, like every one of Study Hub's courses, is meticulously developed and well-researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At Skillwise, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from Skillwise, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Basics of Process Planning? Lifetime access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD QS-accredited qualifications after course completion Receive one-to-one assistance every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Basics of Process Planning there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Basics of Process Planning course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skills. Prerequisites This Basics of Process Planning does not require you to have any prior qualifications or experience. You can just enroll and start learning. This Basics of Process Planning was made by professionals and it is compatible with all PCs, Macs, tablets, and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as a bonus, you will be able to pursue multiple occupations. This Basics of Process Planning is a great way for you to gain multiple skills from the comfort of your home. Module 01: Introduction to Process Planning Introduction to Process Planning 00:11:00 Module 02: Business Planning Business Planning 00:17:00 Module 03: Operations Planning Operations Planning 00:13:00 Module 04: People Management Planning People Management Planning 00:14:00 Module 05: Use of Motivational Method to Boost Performance Use of Motivational Method to Boost Performance 00:15:00 Module 06: Communication Planning Communication Planning 00:13:00 Module 07: Business Communication Interpersonal Relationships Business Communication Interpersonal Relationships 00:14:00

Basics of Process Planning
Delivered Online On Demand
£39

Drone Photography: Aerial Imaging and Cinematography

4.5(3)

By Studyhub UK

Unlock the sky's creative possibilities with our course: 'Drone Photography: Aerial Imaging and Cinematography'. Navigate beyond traditional photography to master the art of capturing awe-inspiring visuals from above. This comprehensive programme educates you from the basics of drone operation to the nuanced art of night aerial imaging. Safety comes first; therefore, we include modules on drone operations and the regulations governing this realm in the UK. You'll also delve into the world of camera configurations and optimum gear selection to ensure impeccable image quality. Build your drone photography portfolio while you learn, giving you a tangible edge in the marketplace. Learning Outcomes Acquire the knowledge to safely operate drones for aerial imaging. Understand the technical specifications and configurations of drone-compatible cameras and equipment. Master the fundamental and advanced techniques of capturing stunning aerial visuals. Gain expertise in night drone photography, including planning and executing night-time shoots. Confidently navigate the UK drone regulations and maintain compliance while executing projects. Why buy this Drone Photography: Aerial Imaging and Cinematography? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Drone Photography: Aerial Imaging and Cinematography there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Drone Photography: Aerial Imaging and Cinematography for? Aspiring photographers keen on venturing into aerial imaging. Hobbyists with a knack for visual storytelling from different perspectives. Journalists who want to incorporate aerial visuals in their narratives. Individuals in real estate or agriculture seeking to leverage drone imaging for site evaluation. Filmmakers looking to add an extra cinematic dimension to their projects. Prerequisites This Drone Photography: Aerial Imaging and Cinematography does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Drone Photography: Aerial Imaging and Cinematography was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Drone Photographer - Average Salary: £30,000 - £40,000 per annum Aerial Cinematographer - Average Salary: £45,000 - £60,000 per annum Real Estate Imaging Specialist - Average Salary: £25,000 - £35,000 per annum Agricultural Drone Analyst - Average Salary: £28,000 - £40,000 per annum Drone Journalism Reporter - Average Salary: £35,000 - £50,000 per annum Aerial Visuals Editor - Average Salary: £30,000 - £45,000 per annum Course Curriculum Module 01: Introduction to Drone Photography Introduction to Drone Photography 00:18:00 Module 02: Drone Operations and Safet Drone Operations and Safet 00:17:00 Module 03: Cameras and Equipment Cameras and Equipment 00:16:00 Module 04: Photography Basics and Techniques Photography Basics and Techniques 00:16:00 Module 05: Advanced Drone Photography Techniques Advanced Drone Photography Techniques 00:16:00 Module 06: In-depth Study on Night Drone Photography In-depth Study on Night Drone Photography 00:20:00 Module 07: Understanding Drone Flying Regulations in the UK Understanding Drone Flying Regulations in the UK 00:19:00 Module 08: Building Your Drone Photography Portfolio Building Your Drone Photography Portfolio 00:17:00

Drone Photography: Aerial Imaging and Cinematography
Delivered Online On Demand2 hours 19 minutes
£10.99

Call Centre Training: Excelling in Customer Service and Communication

4.5(3)

By Studyhub UK

Are you ready to embark on a journey to excel in customer service and communication? Welcome to our 'Call Centre Training: Excelling in Customer Service and Communication' course, where we unravel the secrets to becoming a top-notch call centre agent. In today's competitive world, customer service excellence is paramount, and this course is your gateway to mastering it. Our comprehensive curriculum covers every aspect of call centre operations, from understanding the fundamentals to developing the skills required for effective communication. Whether you're new to the industry or seeking to enhance your existing knowledge, this course will equip you with the tools needed to thrive. From telephone etiquettes to handling difficult customers and staying updated on industry trends, our program ensures you are well-prepared for success in the dynamic world of call centres. Learning Outcomes Gain an in-depth understanding of call centre operations. Identify and embody the essential traits of a successful call centre agent. Master telephone etiquettes to create outstanding customer experiences. Hone your communication skills for effective customer interactions. Acquire expertise in scripting and negotiation techniques. Why buy this Call Centre Training: Excelling in Customer Service and Communication? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Call Centre Training: Excelling in Customer Service and Communication there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Call Centre Training: Excelling in Customer Service and Communication course for? Aspiring call centre professionals looking to kickstart their career. Customer service enthusiasts seeking to excel in call centre roles. Existing call centre agents aiming to enhance their skills. Managers and supervisors overseeing call centre teams. Anyone passionate about delivering exceptional customer experiences. Prerequisites This Call Centre Training: Excelling in Customer Service and Communication does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Call Centre Training: Excelling in Customer Service and Communication was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Call Centre Agent: £18,000 - £25,000 per annum Customer Service Representative: £18,000 - £30,000 per annum Call Centre Supervisor: £25,000 - £40,000 per annum Customer Experience Manager: £30,000 - £50,000 per annum Operations Manager (Call Centre): £40,000 - £60,000 per annum Call Centre Director: £60,000 - £100,000+ per annum Course Curriculum Module 01: Introduction to Call Centre Introduction to Call Centre 00:14:00 Module 02: Traits of a Call Centre Agent Traits of a Call Centre Agent 00:13:00 Module 03: Agent and Customer Relationship Agent and Customer Relationship 00:15:00 Module 04: Telephone Etiquettes Telephone Etiquettes 00:10:00 Module 05: Communication Skills Communication Skills 00:13:00 Module 06: Scripts and Negotiation Techniques Scripts and Negotiation Techniques 00:12:00 Module 07: Managing Difficult Customers Managing Difficult Customers 00:09:00 Module 08: Call Centre Metrics and Benchmarking Call Centre Metrics and Benchmarking 00:16:00 Module 09: Call Centre Technology and Trends Call Centre Technology and Trends 00:14:00

Call Centre Training: Excelling in Customer Service and Communication
Delivered Online On Demand1 hour 56 minutes
£10.99

R Programming for Statistics and Data Science

By Packt

R Programming for Statistics and Data Science is the course that will take you from a complete beginner in programming with R to a professional who can complete data manipulation on demand. It gives you the complete skillset to tackle a new data science project with confidence and be able to critically assess your and others' work.

R Programming for Statistics and Data Science
Delivered Online On Demand6 hours 26 minutes
£26.99