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13743 Open courses in Liverpool delivered Online

FREE recorded Masterclass: Become a Spiritual Warrior

4.9(30)

By School of Shamanism

Are you ready to step into your power and transform your life with ancient wisdom? Join Giada, from School of Shamanism, for this exclusive free online masterclass inspired by the transformative Become a Spiritual Warrior Mentor course. This masterclass offers a glimpse into the profound teachings of Japanese shamanism and philosophy, including the principles of Wabi Sabi, Ikigai, Kaizen, and Kintsugi. Together, we will explore the path to becoming a Spiritual Warrior—someone who embodies resilience, balance, and inner strength while embracing life’s imperfections as sources of beauty and growth. What to Expect 🌸 Experience a Sacred Ritual: Immerse yourself in a guided ritual that fosters self-reflection, grounding, and empowerment. 🌟 Discover Ancient Principles: Learn how timeless Japanese practices can bring balance and transformation to your modern life. 🌀 Tap Into Your Inner Warrior: Begin the journey of unlocking your purpose and embracing a life of authenticity and strength. 💬 Interactive Q&A: Engage with Giada to gain deeper insights into the practices of a Spiritual Warrior. This free masterclass is a unique opportunity to connect with a like-minded community, explore practical tools for personal growth, and gain a deeper understanding of the course’s teachings. No prior experience is required—just an open heart and a willingness to embark on this spiritual journey.

FREE recorded Masterclass: Become a Spiritual Warrior
Delivered Online On Demand1 hour
FREE

R Programming for Data Science

4.5(3)

By Studyhub UK

Delve into the world of data analysis with 'R Programming for Data Science,' a course designed to guide learners through the intricacies of R, a premier programming language in the data science domain. The course opens with a broad perspective on data science, illuminating the pivotal role of R in this field. Learners are then introduced to R and RStudio, equipping them with the foundational tools and interfaces essential for R programming. The curriculum progresses with an introduction to the basics of R, ensuring learners grasp the core principles that underpin more complex operations. A highlight of this course is its in-depth exploration of R's versatile data structures, including vectors, matrices, factors, and data frames. Each unit is crafted to provide learners with a comprehensive understanding of these structures, pivotal for effective data handling and manipulation. The course also emphasizes the importance of relational and logical operators in R, key elements for executing data operations. As the course advances, learners will engage with the nuances of conditional statements and loops, essential for writing efficient and dynamic R scripts. Moving into more advanced territories, the course delves into the creation and usage of functions, an integral part of R programming, and the exploration of various R packages that extend the language's capabilities. Learners will also gain expertise in the 'apply' family of functions, crucial for streamlined data processing. Further units cover regular expressions and effective strategies for managing dates and times in data sets. The course concludes with practical applications in data acquisition, cleaning, visualization, and manipulation, ensuring learners are well-prepared to tackle real-world data science challenges using R. Learning Outcomes Develop a foundational understanding of R's role in data science and proficiency in RStudio. Gain fluency in R programming basics, enabling the handling of complex data tasks. Acquire skills in managing various R data structures for efficient data analysis. Master relational and logical operations for advanced data manipulation in R. Learn to create functions and utilize R packages for expanded analytical capabilities. Why choose this R Programming for Data Science course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this R Programming for Data Science course for? Beginners in data science eager to learn R programming. Data analysts and scientists looking to enhance their skills in R. Researchers in various fields requiring advanced data analysis tools. Statisticians seeking to adopt R for more sophisticated data manipulations. Professionals in finance, healthcare, and other sectors needing data-driven insights. Career path Data Scientist (R Expertise): £30,000 - £70,000 Data Analyst (R Programming Skills): £27,000 - £55,000 Bioinformatics Scientist (R Proficiency): £35,000 - £60,000 Quantitative Analyst (R Knowledge): £40,000 - £80,000 Research Analyst (R Usage): £25,000 - £50,000 Business Intelligence Developer (R Familiarity): £32,000 - £65,000 Prerequisites This R Programming for Data Science does not require you to have any prior qualifications or experience. You can just enrol and start learning.This R Programming for Data Science was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Unit 01: Data Science Overview Introduction to Data Science 00:01:00 Data Science: Career of the Future 00:04:00 What is Data Science? 00:02:00 Data Science as a Process 00:02:00 Data Science Toolbox 00:03:00 Data Science Process Explained 00:05:00 What's next? 00:02:00 Unit 02: R and RStudio Engine and coding environment 00:03:00 Installing R and RStudio 00:04:00 RStudio: A quick tour 00:04:00 Unit 03: Introduction to Basics Arithmetic with R 00:03:00 Variable assignment 00:04:00 Basic data types in R 00:03:00 Unit 04: Vectors Creating a vector 00:05:00 Naming a vector 00:04:00 Arithmetic calculations on vectors 00:07:00 Vector selection 00:06:00 Selection by comparison 00:04:00 Unit 05: Matrices What's a Matrix? 00:02:00 Analyzing Matrices 00:03:00 Naming a Matrix 00:05:00 Adding columns and rows to a matrix 00:06:00 Selection of matrix elements 00:03:00 Arithmetic with matrices 00:07:00 Additional Materials 00:00:00 Unit 06: Factors What's a Factor? 00:02:00 Categorical Variables and Factor Levels 00:04:00 Summarizing a Factor 00:01:00 Ordered Factors 00:05:00 Unit 07: Data Frames What's a Data Frame? 00:03:00 Creating Data Frames 00:20:00 Selection of Data Frame elements 00:03:00 Conditional selection 00:03:00 Sorting a Data Frame 00:03:00 Additional Materials 00:00:00 Unit 08: Lists Why would you need lists? 00:01:00 Creating a List 00:06:00 Selecting elements from a list 00:03:00 Adding more data to the list 00:02:00 Additional Materials 00:00:00 Unit 09: Relational Operators Equality 00:03:00 Greater and Less Than 00:03:00 Compare Vectors 00:03:00 Compare Matrices 00:02:00 Additional Materials 00:00:00 Unit 10: Logical Operators AND, OR, NOT Operators 00:04:00 Logical operators with vectors and matrices 00:04:00 Reverse the result: (!) 00:01:00 Relational and Logical Operators together 00:06:00 Additional Materials 00:00:00 Unit 11: Conditional Statements The IF statement 00:04:00 IFELSE 00:03:00 The ELSEIF statement 00:05:00 Full Exercise 00:03:00 Additional Materials 00:00:00 Unit 12: Loops Write a While loop 00:04:00 Looping with more conditions 00:04:00 Break: stop the While Loop 00:04:00 What's a For loop? 00:02:00 Loop over a vector 00:02:00 Loop over a list 00:03:00 Loop over a matrix 00:04:00 For loop with conditionals 00:01:00 Using Next and Break with For loop 00:03:00 Additional Materials 00:00:00 Unit 13: Functions What is a Function? 00:02:00 Arguments matching 00:03:00 Required and Optional Arguments 00:03:00 Nested functions 00:02:00 Writing own functions 00:03:00 Functions with no arguments 00:02:00 Defining default arguments in functions 00:04:00 Function scoping 00:02:00 Control flow in functions 00:03:00 Additional Materials 00:00:00 Unit 14: R Packages Installing R Packages 00:01:00 Loading R Packages 00:04:00 Different ways to load a package 00:02:00 Additional Materials 00:00:00 Unit 15: The Apply Family - lapply What is lapply and when is used? 00:04:00 Use lapply with user-defined functions 00:03:00 lapply and anonymous functions 00:01:00 Use lapply with additional arguments 00:04:00 Additional Materials 00:00:00 Unit 16: The apply Family - sapply & vapply What is sapply? 00:02:00 How to use sapply 00:02:00 sapply with your own function 00:02:00 sapply with a function returning a vector 00:02:00 When can't sapply simplify? 00:02:00 What is vapply and why is it used? 00:04:00 Additional Materials 00:00:00 Unit 17: Useful Functions Mathematical functions 00:05:00 Data Utilities 00:08:00 Additional Materials 00:00:00 Unit 18: Regular Expressions grepl & grep 00:04:00 Metacharacters 00:05:00 sub & gsub 00:02:00 More metacharacters 00:04:00 Additional Materials 00:00:00 Unit 19: Dates and Times Today and Now 00:02:00 Create and format dates 00:06:00 Create and format times 00:03:00 Calculations with Dates 00:03:00 Calculations with Times 00:07:00 Additional Materials 00:00:00 Unit 20: Getting and Cleaning Data Get and set current directory 00:04:00 Get data from the web 00:04:00 Loading flat files 00:03:00 Loading Excel files 00:05:00 Additional Materials 00:00:00 Unit 21: Plotting Data in R Base plotting system 00:03:00 Base plots: Histograms 00:03:00 Base plots: Scatterplots 00:05:00 Base plots: Regression Line 00:03:00 Base plots: Boxplot 00:03:00 Unit 22: Data Manipulation with dplyr Introduction to dplyr package 00:04:00 Using the pipe operator (%>%) 00:02:00 Columns component: select() 00:05:00 Columns component: rename() and rename_with() 00:02:00 Columns component: mutate() 00:02:00 Columns component: relocate() 00:02:00 Rows component: filter() 00:01:00 Rows component: slice() 00:04:00 Rows component: arrange() 00:01:00 Rows component: rowwise() 00:02:00 Grouping of rows: summarise() 00:03:00 Grouping of rows: across() 00:02:00 COVID-19 Analysis Task 00:08:00 Additional Materials 00:00:00 Assignment Assignment - R Programming for Data Science 00:00:00

R Programming for Data Science
Delivered Online On Demand6 hours 33 minutes
£10.99

Diploma in Sales Management

5.0(5)

By Online Training Academy

Are you ready to take your sales career to the next level? Do you dream of leading a team to success and hitting those big targets? Our Sales Management Course is designed just for you! You will learn the best techniques to close deals and drive revenue. Master the art of building strong customer relationships. You will also be able to use sales data to make informed decisions and improve performance. Don't wait to transform your sales career. Enrol in our Sales Management Course now and start your journey to success. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access The Diploma in Sales Management course teaches you everything you need to know about sales. You'll start by learning how to prepare for making sales calls and understand effective communication. The course will show you how to create engaging openings and make strong sales pitches. You'll also learn strategies for handling objections and following up with potential customers. Setting realistic sales goals and techniques to close deals will be covered. Additionally, you'll learn to manage your sales data efficiently and use a prospect board to track your progress. By the end of the course, you'll have the skills and knowledge to succeed in sales, from the first call to closing the deal and maintaining customer relationships. Course Curriculum Module 01: Getting Prepared to Make the Call Module 02: Understanding the Talk Module 03: Creative Openings Module 04: Making Your Pitch Module 05: Handling Objections Module 06: Following Up Module 07: Setting Goals Module 08: Sealing the Deal Module 09: Managing Your Data Module 10: Using a Prospect Board Learning Outcomes: Master effective communication techniques to engage potential clients positively. Develop persuasive strategies for initiating and structuring sales conversations proficiently. Employ innovative approaches to capture attention and create impactful openings. Enhance pitch delivery skills to effectively convey product or service benefits. Acquire methods to address and overcome common customer objections confidently. Utilise systematic follow-up procedures to nurture leads and maintain client relationships. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Sales professionals seeking to refine their sales techniques. Business owners aiming to improve their sales management skills. Individuals aspiring to pursue a career in sales. Marketing professionals interested in enhancing their sales knowledge. Entrepreneurs looking to boost their sales performance. Career path Sales Manager Business Development Executive Account Manager Sales Representative Customer Relationship Manager Retail Sales Supervisor Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Diploma in Sales Management
Delivered Online On Demand2 hours 9 minutes
£10

Wildlife Rescue and Rehabilitation

4.8(9)

By Skill Up

Master the art of wildlife rescue and rehabilitation. This course covers safety, health, injuries, and effective interaction with animals.

Wildlife Rescue and Rehabilitation
Delivered Online On Demand4 hours
£10.99

Bank Teller Skills Training

5.0(5)

By Online Training Academy

Unveil the secrets of the financial realm with our comprehensive course. Delve into the intricacies of banking as you master the art of efficient cash sorting, hone your mathematical prowess for precise calculations, and safeguard the integrity of currency with counterfeit detection skills. Navigate the ethical landscape of banking, understanding rights and obligations according to UK law. Key Features: CPD Certified Developed by Specialist Lifetime Access Elevate your customer service acumen and tackle fraud challenges with finesse. From diverse bank account types to the marvels of currency recyclers, immerse yourself in knowledge that empowers. Join us on a transformative journey where every module unlocks a new facet of expertise, propelling you towards a dynamic career in the heart of the financial sector. Course Curriculum Module 1: Introduction to a Bank Teller Module 2: Skills and Abilities of a Bank Teller Module 3: Types of Bank Accounts and Opening Them Module 4: Mathematics Calculation for Bank Tellers Module 5: Bookkeeping Guideline and Payment Methods Module 6: Cash Sorting in an Efficient Way Module 7: How to Identify Counterfeit Module 8: Function and Benefits of Currency Recyclers Module 9: Dealing with Frauds Module 10: Safety Precautions for ATM (Automated Teller Machine) Module 11: Customer Services a Bank Teller Can Offer Module 12: Rights and Obligations According to the UK Law Module 13: Ethical Issues for a Bank Telle Learning Outcomes: Master efficient cash sorting techniques for seamless day-to-day operations. Demonstrate expertise in mathematics for accurate bank transactions and calculations. Identify and combat fraudulent activities, safeguarding financial institutions effectively. Enhance customer service skills, ensuring a positive and professional banking experience. Navigate the ethical nuances of banking, aligning actions with legal obligations. Acquire in-depth knowledge of various bank accounts, from opening to management. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring bank professionals seeking comprehensive industry knowledge. Individuals eager to understand and combat fraud in financial settings. Those aiming to elevate their customer service skills in a banking context. Individuals pursuing a career in finance with a strong ethical foundation. Anyone desiring proficiency in cash handling and sorting techniques. Career path Bank Teller Customer Service Representative in Banking Fraud Prevention Specialist Financial Services Officer Banking Operations Manager Compliance Officer in Banking Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Bank Teller Skills Training
Delivered Online On Demand2 hours 30 minutes
£10

Telemarketing & TeleSales Training

5.0(5)

By Online Training Academy

Master the art of tele-sales with our comprehensive Telemarketing & TeleSales Training course. Whether you're new to the field or seeking to enhance your skills, this program equips you with essential techniques and strategies to excel in telephone-based sales environments. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access This Telemarketing & TeleSales Training course is designed to equip learners with the essential skills needed for successful telephone sales. Participants will learn the fundamentals of telemarketing and how to become effective sales experts. They will discover how to prepare for and structure sales calls, ensuring a professional and persuasive approach. The course covers vital communication techniques, including using the right words and phrases to engage potential customers. Learners will gain strategies to elevate their sales performance and expand their earnings. The course also addresses how to handle rejection and objections confidently, and provides proven methods for closing sales and securing commitments. Overall, this training aims to build the confidence and competence needed to excel in telephone sales, enhancing both individual performance and business success. Course Curriculum Module 01: Introduction to Tele Sales Executive Training Module 02: All About Telemarketing Module 03: Prospective Telephone-Sales Expert Module 04: Preparing The Call Module 05: Opening The Call Module 06: Structuring The Call Module 07: Verbal Communication Skills Module 08: The Right Words and Phrases to Use on a Sales Call Module 09: Elevate Sales on Telephone Module 10: Increasing your Earnings by Expanding Sales Module 11: Dealing with Rejection Module 12: Dealing with Objections Module 13: Closing the Sale Gaining Commitment Module 14: Close a Sale Call Learning Outcomes: Understand the fundamentals of telemarketing and sales strategies. Master the art of preparing and opening sales calls. Develop effective verbal communication skills for sales success. Utilise key phrases and words to enhance telephone sales. Overcome objections and handle rejection professionally. Close sales calls with confidence and gain customer commitment. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring telemarketing executives. Sales professionals seeking improvement. Customer service representatives. Business development managers. Entrepreneurs enhancing their sales techniques. Career path Telemarketing Executive Sales Consultant Customer Service Representative Business Development Manager Inside Sales Representative Account Manager Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Telemarketing & TeleSales Training
Delivered Online On Demand1 hour 48 minutes
£10

Microbiology Technician Online Course

5.0(5)

By Online Training Academy

In the captivating world of modern science, there exists a gateway to understanding the intricate workings of life at its most fundamental level. Delve into the microscopic universe with our comprehensive online journey, where every click opens doors to new realms of knowledge. From the mysterious realm of Bacteriology to the captivating intricacies of Immunology, embark on an odyssey that promises to enlighten and empower. Key Features: CPD Certified Developed by Specialist Lifetime Access Within these digital halls of learning, discover the secrets of viruses, from the enigmatic DNA entities to the elusive RNA strands, each holding keys to unlocking nature's mysteries. Traverse through the labyrinthine landscapes of Parasites and Fungi, and learn to navigate the delicate balance between their existence and ours. Engage with the arsenal of Antifungal Medicines and Antibiotics, understanding their vital role in combating the unseen threats that lurk in the shadows. And as the journey unfolds, delve into the realms of Sexually Transmitted Diseases, gaining insights that transcend mere understanding, leading to informed action and empowered decision-making. In this online haven of intellectual exploration, seize the opportunity to broaden horizons and deepen understanding. Enrich your mind and equip yourself with knowledge that transcends boundaries, opening doors to new possibilities and unlocking the secrets of the unseen world around us. Join us on this exhilarating voyage, where curiosity meets enlightenment, and every discovery brings us closer to the essence of life itself. Course Curriculum Module 01: Introduction to Microbiology Bacteriology Viruses DNA Viruses Positive-Strand RNA Viruses Negative-Strand RNA Viruses Module 02: Parasites Fungi Antifungal Medicines Immunology Antibiotics Sexually Transmitted Diseases Learning Outcomes: Identify different types of microbes and their characteristics accurately. Understand the structure and function of bacteria and viruses comprehensively. Analyze the role of parasites and fungi in microbiological contexts. Demonstrate knowledge of immunology principles and their applications effectively. Evaluate the mechanism of action of antibiotics and antifungal medicines critically. Recognize the transmission and management of sexually transmitted diseases proficiently. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Biology enthusiasts seeking specialised knowledge. Healthcare professionals expanding their expertise. Students pursuing careers in medical research. Individuals interested in laboratory-based careers. Anyone fascinated by the microscopic world of pathogens. Career path Microbiologist Laboratory Technician Clinical Research Associate Infection Control Practitioner Pharmaceutical Sales Representative Public Health Officer Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Microbiology Technician Online Course
Delivered Online On Demand2 hours 30 minutes
£10

Microbiology Technician Online Course

5.0(5)

By Online Training Academy

In the captivating world of modern science, there exists a gateway to understanding the intricate workings of life at its most fundamental level. Delve into the microscopic universe with our comprehensive online journey, where every click opens doors to new realms of knowledge. From the mysterious realm of Bacteriology to the captivating intricacies of Immunology, embark on an odyssey that promises to enlighten and empower. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Within these digital halls of learning, discover the secrets of viruses, from the enigmatic DNA entities to the elusive RNA strands, each holding keys to unlocking nature's mysteries. Traverse through the labyrinthine landscapes of Parasites and Fungi, and learn to navigate the delicate balance between their existence and ours. Engage with the arsenal of Antifungal Medicines and Antibiotics, understanding their vital role in combating the unseen threats that lurk in the shadows. And as the journey unfolds, delve into the realms of Sexually Transmitted Diseases, gaining insights that transcend mere understanding, leading to informed action and empowered decision-making. In this online haven of intellectual exploration, seize the opportunity to broaden horizons and deepen understanding. Enrich your mind and equip yourself with knowledge that transcends boundaries, opening doors to new possibilities and unlocking the secrets of the unseen world around us. Join us on this exhilarating voyage, where curiosity meets enlightenment, and every discovery brings us closer to the essence of life itself. Course Curriculum Module 01: Introduction to Microbiology Bacteriology Viruses DNA Viruses Positive-Strand RNA Viruses Negative-Strand RNA Viruses Module 02: Parasites Fungi Antifungal Medicines Immunology Antibiotics Sexually Transmitted Diseases Learning Outcomes: Identify different types of microbes and their characteristics accurately. Understand the structure and function of bacteria and viruses comprehensively. Analyze the role of parasites and fungi in microbiological contexts. Demonstrate knowledge of immunology principles and their applications effectively. Evaluate the mechanism of action of antibiotics and antifungal medicines critically. Recognize the transmission and management of sexually transmitted diseases proficiently. CPD 10 CPD hours / points Accredited by CPD Quality Standards Module 01: 1:18:13 1: Introduction to Microbiology 12:44 2: Bacteriology 18:16 3: Viruses 11:19 4: DNA Viruses 14:11 5: Positive-Strand RNA Viruses 12:05 6: Negative-Strand RNA Viruses 09:38 Module 02: 1:09:46 7: Parasites 09:07 8: Fungi 08:16 9: Antifungal Medicines 10:23 10: Immunology 18:34 11: Antibiotics 10:45 12: Sexually Transmitted Diseases 11:41 13: CPD Certificate - Free 01:00 Who is this course for? Biology enthusiasts seeking specialised knowledge. Healthcare professionals expanding their expertise. Students pursuing careers in medical research. Individuals interested in laboratory-based careers. Anyone fascinated by the microscopic world of pathogens. Career path Microbiologist Laboratory Technician Clinical Research Associate Infection Control Practitioner Pharmaceutical Sales Representative Public Health Officer Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Microbiology Technician Online Course
Delivered Online On Demand2 hours 30 minutes
£10

Customer Support Training

5.0(5)

By Online Training Academy

Imagine embarking on a Customer Support Training Course that equips you with essential skills crucial in today's digital age. Customer support is not just about solving problems; it's about fostering positive relationships and ensuring satisfaction. In our modern world, where businesses thrive on customer loyalty, mastering Customer Support is paramount. This course teaches you effective communication, telephone etiquettes, and negotiation techniques, preparing you to handle various customer interactions confidently. These skills are invaluable in both daily life and professional careers, opening doors to job opportunities across the UK. Customer Support roles are in high demand, with salaries reflecting this need-ranging from competitive entry-level packages to lucrative senior positions. The sector is growing steadily, with a significant rise in job openings over the past decade. By enrolling in this course, you not only enhance your employability but also contribute to your personal growth and the success of any organization you join. Customer Support isn't just a skill; it's a pathway to thriving in today's service-driven economy. Key Features: CPD QS Certified Customer Support Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Call Centre Module 02: Traits of a Call Centre Agent Module 03: Agent and Customer Relationship Module 04: Telephone Etiquettes Module 05: Communication Skills Module 06: Scripts and Negotiation Techniques Module 07: Managing Difficult Customers Module 08: Call Centre Metrics and Benchmarking Module 09: Call Centre Technology and Trends Learning Outcomes: Develop strong customer rapport for enhanced service delivery and satisfaction. Perfect telephone etiquette to create a positive and professional impression. Acquire effective communication skills for seamless customer-agent interactions. Hone negotiation techniques within scripted scenarios for optimal outcomes. Navigate challenging customer situations with confidence and strategic proficiency. Interpret call centre metrics to drive performance and achieve benchmarked success. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Support Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Customer Support Training. Moreover, this course is ideal for: Aspiring customer service professionals seeking skills enhancement. Call centre agents eager to refine their customer interaction capabilities. Team leaders aiming to elevate their team's customer satisfaction scores. Customer support managers focused on improving overall team performance. Individuals in roles requiring mastery of call centre dynamics and metrics. Requirements There are no requirements needed to enrol into this Customer Support Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Customer Support Training course. Career path After finishing this Customer Support Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Support are: Customer Service Representative - £18K to 25K/year Call Centre Team Leader - £22K to 30K/year Customer Support Manager - £30K to 40K/year Technical Support Specialist - £20K to 28K/yr Customer Experience Analyst - £25K to 35K/yr Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Customer Support Training
Delivered Online On Demand2 hours
£10

Mechanical engineering - CPD Certified

4.7(47)

By Academy for Health and Fitness

Enhance your skills with the CPD Certified Mechanical Engineering course. This program covers essential topics such as mechanics, thermodynamics, materials science, and fluid dynamics. Gain practical knowledge and industry-recognized certification to boost your career and stay ahead in the field of mechanical engineering.

Mechanical engineering - CPD Certified
Delivered Online On Demand3 hours
£12