2032 Open courses

This course has a simple objective: to help gain appointments with potential clients. In most consultative selling situations clients won't commit to purchases over the telephone. This means setting up a meeting to discuss the options with them face-to-face. But getting 'face time' can be tricky. This practical workshop can help. Participants will acquire essential tools, skills and methods; discuss specific organisational issues; and identify areas for improvement. They will discover how to: Increase their effectiveness through proper preparation Construct attention-grabbing opening statements Help potential clients feel comfortable agreeing to a meeting Develop tactics for responding to difficult excuses and objections Stress the benefits of a face-to-face consultation Develop and enhance their questioning and listening skills Prevent customers cancelling booked appointments 1 Introduction to appointment setting Key trends that have changed the way people buy today - and will buy tomorrow Why many sales people avoid picking up the phone The difference that makes a difference - what makes a good appointment-maker? 2 Before you pick up the telephone It all starts with a plan... Who and what to focus our attention How much research should we undertake and why? Setting primary and secondary objectives 3 Making your approach Key considerations Every call is an opportunity - creating a positive mind-set Using a structured approach Using partnership language 4 Gaining an insight into the customer's needs How to quickly 'tune in' to your customers, so that you can serve them more easily Developing speech patterns that put customers at their ease Using effective questioning and listening skills Finding and building pain points 5 Dealing with excuses and objections Pre-empting potential excuses Developing techniques for responding to client objections Keeping the door open for future contact 6 Securing the appointment Selling the benefits of a consultancy meeting Techniques for avoiding cancelled appointments Gaining commitment 7 Action plans Course summary and presentation of action plans

Date: Tuesday 12th December Time: 4pm Location: Studio A Noted documentarian Craig McCall will be joining us to show his documentary CAMERAMAN: The Life & Work of Jack Cardiff and to discuss the career of the legendary cinematographer, whose work includes some of the most acclaimed British films of the time (The Red Shoes, Black Narcissus, A Matter of Life and Death). Craig is a dedicated film historian, and this event is open to anyone interested in cinematography, film history or British cinema. Craig McCall’s documentary CAMERAMAN: The Life & Work of Jack Cardiff premièred at Cannes and subsequently screened at over fifty film festivals and was sold worldwide. As an Executive Producer he has made other film related docs including Me & Me Dad on film director John Boorman which also premièred at Cannes, Natan on the pioneering French filmmaker Bernard Natan, Behind The Sword In The Stone on the making of ‘Excalibur’ and Leslie Howard: The Man Who Gave A Damn. All his films have been made independently outside the broadcast system. 

Welcome to Refashion My Town’s upcycled Denim Design competition! Refashion My Town is a social enterprise based in Chippenham. Our mission is to help and encourage young people to make a positive social and environmental impact through fashion. Our goal is to highlight the impact that fast fashion has on the environment and while doing so, we aim to help young people reduce, reuse, refashion and mend more. And what better way to start is by participating and joining our Upcycled Denim Design Competition!  Why Denim? Denim has become an integral part of everyday life, but it wasn’t always like that. Denim was long known to be worn by working class individuals such as miners, railroad workers and even labourers, before booming into a fashion trend that had not ceased to stop. Now you see denim worn by nearly everyone across the globe due to its easy and comfortable wear. However, denim has done more than become a global fashion trend, it has also contributed to the slow destruction of the environment. Most demin products are made with an overwhelmingly large number of dyes that are highly toxic and damaging. Denim also relies on cotton that needs lots of water and pesticides to grow. Pesticides are harmful to human health and can become an environmental risk but that is just one part of the problem. The production of one pair of jeans could require up to 80 gallons of water which is around 360 litres. This is a lot! This is why here at Refashion my Town, we want young people to reduce, reuse, refashion and mend more to combat the issues the fashion industry has on society and environment. Our upcycled Denim design competition is open to 14-18 year olds on Friday 22nd April 2022 and submissions will close on Monday 5th September 2022. This competition requires you to EITHER:  A. A 3-minute video explaining the concept, inspiration, and idea of your upcycled denim design. We would like to see a mock-up of your design within your presentation, as well as before and after of the material used. You can also include a completed final product or garment but this is optional.  Or B. 1 x A3 sheet with design concept 1 x A3 sheet with design development 1 x A3 sheet with final design including before and after Mock-up of final design ( Final product - optional ).  Please note: this is a design ( NOT sewing ) competition, so entries will mainly be judged based on creative flair and out of the box thinking, rather than technical sewing skills. So play and have fun developing your ideas. There will be FIVE judges of the competition:  • Liz Alstrom - Mayor of Chippenham • Rachel Sheila Kan - Founder, Circular earth  • Yvonne Skelton - Head of textiles, Bath College • Melissa Barnett - Curator, Chippenham Museum  • Tricia Morris - Mending and Upcycling Expert, Morrissews. All entrants have access to materials and trimmings from Refashion My Town. Refashion My Town will also have FREE drop-in sessions every Friday at 3.30 - 5 pm, starting 29th April, to help entrants develop their ideas and if necessary, learn new skills to complete their entries. 

This course covers LLA powered access equipment - starting with the basics around scissor and boom machines. Ideal for tool hire, plant hire. CPA Members HAE Members and IPAF Members for their Fitters, mechanics, technicians, Check and Test, Test and Run, PDI Techs, not forgetting Charities or other organisations who run maintain or sell powered access machinery and those that sell, deal in or refurbish equipment.

Fish and small game made up an important part of our hunter gatherer ancestors diet, meaning that hand knitted net making was a crucial skill to master. A net is an openwork fabric in which threads are fused, looped or knotted at their intersections at regular intervals and have long been used for fishing and trapping animals, as hammocks, or simply as a means of carrying things around. So we’ve put together this net making course to show you how to make your own net from entirely natural materials so that you can go away and make your own net for a variety of situations. You’ll start the day by looking at natural cordage as you’ll need cordage to make your net! We’ll discuss various plants and trees that can be used to make cordages, such as nettles, brambles, lime bast and the inner bark of sweet chestnut. With the materials prepared, we’ll show you how to make a simple 2 ply cord and then, How to plait, braid or ply them. From there you’ll move on to net making itself and will cover: The various netting tools available and different materials they can be made from, How to begin a net, How to change the size and shape of your net, How to finish off your net, How to join nets together to make a bigger one. By the end of this net making course you will have the skills and knowledge to make your own nets from scratch, either for fishing or trapping small game, or even to make your very own net bag! Jack Raven Bushcraft was founded in 2011 and we've been delivering bushcraft, craft and foraging courses since then from our 30 acre private ancient woodland on the Kent Downs in an area of outstanding natural beauty. Courses in the summer are held outdoors in our woodland camp complete with covered work areas, an outdoor kitchen and a composting loo. Courses in the winter are held in our workshop in a converted barn. What's included in the price? We'll supply all tools and materials for the course. We'll make sure the kettle is on the go and supply tea, coffee and biscuits. Cancellation policy Strict - Cancellation and a full refund can be obtained up to 8 weeks before the course starts

How to protect your cash flow In the current economic climate more and more companies are finding that their customers are taking longer to pay - or are not even paying at all. As cash flow is key to the survival of any business, effective debt collection tactics are vital for all businesses. This workshop concentrates on the telephone skills and techniques you can use to achieve the most positive outcome in any debt collection situation - payment of money owed, as soon as possible, whilst keeping the collection cost as low as possible. The course will help you: Understand your debtors and communicate with them accordingly Develop a strategy for more effective debt collection Make every call count Handle difficult calls Reduce the amount of time you need to spend on chasing payment Increase your collection rates 1 The debt collection process Understanding the reasons behind payment default Looking at the debt situation from the customer's point of view Developing a strategy for effective debt collection 2 Advanced telephone communication skills Techniques for speaking to the person responsible for paying the debt How to gain the customer's trust when discussing debt Telephone collection skills best practice Key phrases that keep the conversation positive and open 3 Questioning and listening skills for gathering information Different types of question Using high-gain questions to uncover key information Active listening that will help you understand what customers are really saying Leading with examples and high-impact questions Summarising and restating 4 Overcoming objections and excuses Identifying objections Preparing suitable responses Probing objections and ways to overcome them 5 Gaining commitment and ending the call Learn how to negotiate an agreement to suit both parties Summarising actions for you and the customer Ending the call professionally 6 Dealing with difficult and challenging situations Understand different personality types The correct way to respond to an upset customer Ways to calm angry customers (and handle verbal attacks) 7 Action plans Course summary and presentation of action plans

Career coaching programmes support you in advancing your career aspirations in a practical and realistic manner. By looking at the specificities of your situation and nurturing your inner resources, the coach will empower you to make the right decisions for your career.

Java CrossOver Course for Coders 1-Day, 11am - 6pm Online, Instructor-led, Interactive, Practical Java Basics to coders who are converting to Java from a different coding language. You do not need much time to learn the syntax of Java, because you have done similar work in other programming languages Hands-on, Practical Course, Instructor-led Course. Online with Gotomeeting.com 1 day, from 11am - 6pm. In classroom at on request only. Locations Java CrossOver Course description Overview of Java: This course covers Java Object-Oriented Programming (OOP) principles. Java Data Types and using Variables in Java: Here we learn to code using data types and variables of different data types: Primitives; Characters; Boolean; Variables and variable scope; String class; Type conversion and casting. Java Operators and Expressions: What are operators and how to use them; Arithmetic operators; Relational operators; Assignment operator; Logical operators; Increment and decrement operators. Decision Making: The Java Syntax for the If-statement; If,else; If,else if,else; Nested if; Switch Statements; Using Loops: For loops, while loops, do while, Enhanced for loop; Nesting loops; break, continue; The return statement. Arrays: Working with arrays, 2-d arrays, iterating arrays. Using the for-each loop with Arrays Lists: Working with lists. Lists vs Arrays. Files,streams with Java: Open, Read and Write to CSV Files, txt files and bin files. Exception Handling: Fundamentals of exception handling; Exception types; Using try and catch; Multiple catch clauses; Nested try statements; Throw and throws; The finally blocks Introduction to Classes and Objects: Creating a Class; Creating an Object; Using an Object; Adding Instance variables; Controlling accessibility; Naming conventions for class members. Class Constructors; Parameterized Constructors; Inheritance. Abstraction. Interfaces and implementing interfaces. Override. Polymorphism. The dot operator, this keyword, the static keywords, the super keyword. Using Methods: Introduction of methods; Creating a Method in class; Calling a Method; Returning value from a Method; Adding a Method that takes parameters; More in Methods and Classes: Overloading methods; Overloading Constructors; Using objects as parameters; Returning objects; Recursion; Access control : private, public and protected; The final keyword. What is included PCWorkshops Course Certificate on completion Java Course Notes Java Code Examples Practical Java Course exercises, Java Course Revision work After the course: 1-Hour personalised online revision session Book the Java CrossOver Course About us Our experienced trainers are award winners. More about us FAQ's Client Comments

A Psychology-led day retreat for parents and carers of children with learning disabilities and/or Autism in the beautiful Wye Valley. 9th October 2024 at Forest Retreats, Tintern, Monmouthshire, Wales.

full-time General English in the UK for 4 weeks MINIMUM, and covers the areas of listening, speaking, reading, writing, and grammar. It also includes 4x weeks MAXIMUM of work for a charity. study and volunteer in the UK