1996 Open courses

Course Information Who should attend? This course is provided for people who work in the care sector and are required to have knowledge and understanding of Makaton which is a communication tool that has been used for many years to support people with learning / speech difficulties. It is made up of a combination of speech, signs, symbols, gesture and facial expressions. Over the last few years, it has become widely recognised and used within many different services to support communication. Although Makaton is extremely beneficial to support communication, it is also lots of fun to learn too! Children and adults who have difficulty understanding and speaking often become frustrated or withdrawn. By using Makaton, we are helping them to communicate with friend and staff members. For those who have experienced the frustration of being unable to communicate meaningfully or effectively, Makaton really can help. Makaton takes away that frustration and enables individuals to connect with other people and the world around them. This opens up all kinds of possibilities. Course delivery The one-day course will provide an insight into the background of Makaton and who it can benefit. Sessions include discussing commonly asked questions, hints and tips for effective signing and symbol use and how to start using Makaton in everyday situations at work. This course is delivered in 1 day of classroom training led by a professional instructor to cover the all course elements. Availability Private bookings available, contact us for more information Public course dates appear in our training calendar This is a CPD Accredited Course Pentagon Skills is a Skills for Care endorsed training provider

full-time General English in the UK for 4 weeks MINIMUM, and covers the areas of listening, speaking, reading, writing, and grammar. It also includes 4x weeks MAXIMUM of work for a charity. study and volunteer in the UK

This is an accredited course with the International practitioners of Holistic medicine for women personally or professionally to transform their life. Relax, be calm, you've got this!

Join actor & acting coach, Warren Rusher and improve your performance skills at London's best free acting class, Speak The Speech. Speak The Speech is a regular monologue workshop that has been running at Theatre Deli since September 2017, created by Warren as a response to London's lack of affordable acting training. A typical session consists of performers presenting a monologue which is then workshopped to improve the performers' approach to content and character. The aim is not to produce the perfect monologue but to use the monologue format to enhance each performer’s skill set and develop their acting process. We generally manage to work on 5-8 pieces per session. Stretch your skills in the warmest and most welcoming space to try things out: Refresh an audition monologue from your repertoire Try something new with a speech Read a monologue for the first time Perhaps you just want to see how others approach a text. Or maybe you have a casting coming up… There is no pressure to perform, you can just soak up the atmosphere and be part of the experience. Better your skills, learn from watching others, actively help others improve, and make new friends. Open to performers of all experience levels. *Bring a copy of any monologue you wish to present/work on. Speak The Speech is made possible only by the generosity of Theatre Deli offering the space for free as part of the Deli Meets program.

A laid-back, non-record status Portsmouth where all are welcome but only those in their first 2 years of shooting are eligible for medals.

In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales. One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer. By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer. By the end of this course, participants will be able to: Understand the power of a positive customer experience in developing sales opportunities Recognise and develop a sales opportunity when it arises Engage with customers and develop rapport and trust Use verbal and non-verbal communication skills and pick up on signals Ask powerful questions - and listen to the answers Create 'magic moments' for the customer Turn a complaint into an opportunity Know when to ask for referrals and testimonials Pass on leads to the relevant people 1 Introduction Aims and objectives Beliefs about sales 2 Building rapport First impressions Short cuts to rapport Finding common interests 3 Selling or serving? Managing emotions and behaviour - Transactional Analysis Moments of truth - creating 'magic moments' Speed sells - the follow-up 4 Meetings Planning a successful meeting Pre-meeting connection and assistance Sales meeting failure reasons Right v wrong mindset 5 Communication - verbal and non-verbal The 3 Vs - Visual, Verbal, Vocal Picking up on signals 7 power questions Questioning techniques LISTEN - 3 types of listening skills 6 Influencing 6 levels of influence Framing to change perspectives Turning complaints into opportunities 7 Referrals The power of referrals How and when to ask for a referral 5 steps from rapport to referral 8 Presentation and pitching (optional session) Basic presentation structure and delivery Creating powerful impressions Creating a 60-second pitch The elevator 10-second pitch - answering 'What do you do?' Sales presentations Emotion v Intellect - how to engage Using visuals

First Aid for Mental Health 1-day course stands at the forefront of addressing the crucial aspect of mental well-being. Designed to equip individuals with essential skills and knowledge, this course offers a comprehensive exploration of mental health first aid.

This very practical one-day programme provides participants with the skills and knowledge required to be an effective member of the procurement team and to enable them to procure a wide range of resources for the organisation, in a compliant and cost-effective manner. It also empowers them to be able to collaborate with all key stakeholders. By the end of the programme participants will be able to: Understand the basic concepts of good procurement practice Apply a range of tools and techniques for developing scopes of work and specifications Apply various methods to select and evaluate suppliers Develop robust contract award strategies Appreciate the commercial importance of effective procurement and opportunities to reduce cost and add value Develop appropriate procurement strategies depending on risk and value Appreciate the legal aspects of procurement 1 Welcome Introductions Aims and objectives Plan for the day 2 The basics of procurement The concept of total cost of ownership v price The procurement cycle The roles of the customer and the contractor Impact upon profit 3 Specification process Importance of effective specifications Specification development process Types of specification Team approach Use of performance specifications Early supplier involvement (ESI) / early contractor involvement (ECI) 4 Quality Concepts and practices Defining 'fit for purpose' Conformance to requirements Compliance to standards Role of the supplier Quality assurance tools and techniques 5 Procurement methods RFP RFQ ITT Negotiated procurement Strategic partnerships Outsourcing 6 Tendering How to undertake a formal tendering process Business case to award Critical stages in the process Risks and benefits 7 Tender evaluation How to undertake a quotation analysis Tools of analysis Use of VFM models Role of the customer Comparisons around cost, quality, and delivery 8 Supplier selection and evaluation Developing critical selection criteria Using the 10Cs model Importance of effective selection process Weighting systems Importance of validity and evidence 9 Capital equipment procurement Life cycle cost issues Payback calculations Compatibility issues Maintenance and training issues After-sales support 10 Supplier relationships Corporate social responsibility issues Communication 360 feed-back Open and ethical Initial understanding Clear and fair terms and conditions 11 Close Review of key learning points Personal action planning

This First Aid at Work training meets the statutory needs of employers in England, Scotland, Wales and Northern Ireland needing at least one First Aider on the premises. By undertaking one of our first aid at work courses or CPR and AED sessions, you can be confident that you or your employee has undertaken a programme which meets the statutory needs of employers.

At Black & Gold Audio we offer beginner, intermediate, advanced and expert sessions for anyone aged 14 and over. The sessions are carried out either within our studios in Truro, Cornwall or remotely using ZOOM. They are designed around you the learner and your own specific wants and needs. Our tutor is an expert in the fields of acoustics, recording, traditional and electronic music composition, music production, sequencing, sound design, mixing and mastering, film, TV and game audio. Who is this course for?  Candidates who are interested in a more one to one based learning program remotely or within a professional industry standard environment, tuition is flexible regarding days, hours and regularity. Most importantly the tutor can design a program that it suited to you and your requirements, a meeting with the tutor can be arranged beforehand to discuss a learning plan for you. Flexible 1 to 1 tutoring is a great way to learn at your own pace with no pressures and with the support of an industry expert. You may also be interested in the RSL Music Production Grades 1-8 which we deliver on a 1 to 1 basis too, see HERE. What will I learn?  This is a very open ended question for these types of sessions, its about what you want to learn and our tutor will talk with you to figure out the a suitable program for your needs. We cater for beginners, intermediates, advanced and expert students. How will I learn? The aim of these courses is to build a basic to advanced knowledge and understanding in various specialist areas of the industry, each tailor made course will support your learning through progress tracking and access to some amazing learning resources provided by our tutor. Each session will focus and build upon the last so that you are eventually able to meet your desired end goal. What equipment do I use on the course? The Black & Gold Studio is equipped with a huge range of both industry standard recording equipment, hardware synthesizers, drum machines, fx processing and control surfaces, and that’s before we even get inside the computer!! You can be taught to use DAW’s such as Logic Pro X, Cubase, Pro Tools & Ableton Live as well as explore other 3rd party softwares such as NI Komplete, Izotope, Fabfilter, Waves and so many more.