9810 Office courses

Professional Telephone Etiquette Online Phone etiquette is an extremely important skill to have in an employee's skill-set. Good communication both inside and outside of the office can be facilitated by having proper telephone etiquette. In any challenging situation, it can be a unique way for you to show confidence. With proper telephone etiquette training, these and other situations can be managed more easily. Through this Telephone-Etiquette course, you will develop better telephone communication skills. This Telephone-Etiquette course covers various aspects of the telephone etiquette, using appropriate phone language, removing phone distractions, inbound calls, outbound calls, handling rude or angry callers, handling interoffice calls, handling voice mail messages, methods of training staff, correcting poor telephone etiquette and much more. Main Course: Telephone Etiquette Free Courses: Course 01: Communication Skills Course 02: Level 5 Negotiation Skills [ Note: Free PDF certificate as soon as completing the Telephone Etiquette course] Professional Telephone Etiquette Course Curriculum of the Telephone Etiquette Module 01: Aspects of Phone Etiquette Module 02: Using Proper Phone Language Module 03: Eliminate Phone Distractions Module 04: Inbound Calls Module 05: Outbound Calls Module 06: Handling Rude or Angry Callers Module 07: Handling Interoffice Calls Module 08: Handling Voicemail Messages Module 09: Methods of Training Employees Module 10: Correcting Poor Telephone Etiquette Module 11: Wrapping Up Assessment Method of Telephone Etiquette After completing each module of the Telephone Etiquette Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Telephone Etiquette After completing the MCQ/Assignment assessment for this Telephone Etiquette course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Professional Telephone Etiquette This Telephone Etiquette course is ideal for those who want to develop their telephone skills. Requirements Professional Telephone Etiquette There are no specific requirements for this Telephone Etiquette Course because it does not require any advanced knowledge or skills. Career path Professional Telephone Etiquette After completing this Telephone Etiquette course, you may be able to pursue a variety of promising career opportunities.

Description: Microsoft Access is a database management system (DBMS) from Microsoft. This software combines the relational Jet Database Engine with a graphical user interface and software-development tools. Microsoft Access is one of the Microsoft Office suites of applications. In this application, users can create tables, queries, forms and reports, and connect them together with macros. Through this course, you will learn the necessary skills, knowledge, and information about Microsoft Access 2013 needed for any users and for any professionals. Who is the course for? Professionals who want to learn about the Access. People who have an interest in the more functions and features of Access. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Microsoft Access Intermediate Level course is a useful qualification to possess and would be beneficial for following careers: Software Engineer Technical Support Technical Sales Business Analyst Web Developer Software Tester. Microsoft Access Intermediate Level Module One - Getting Started 00:30:00 Module Two - Creating a Custom App 01:00:00 Module Three - Customizing App Actions 01:00:00 Module Four - Customizing Your App Views with Macros 01:00:00 Module Five - Working with Validation Rules and Messages 01:00:00 Module Six - Working with Macros 01:00:00 Module Seven - Advanced Query Tasks 01:00:00 Module Eight - Designing Forms 01:00:00 Module Nine - Advanced Reporting Tasks 01:00:00 Module Ten - Advanced Database Tools 01:00:00 Module Eleven - Working with the Access Environment 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities - Microsoft Access Intermediate Level 00:00:00 Mock Exam Mock Exam- Microsoft Access Intermediate Level 00:20:00 Final Exam Final Exam- Microsoft Access Intermediate Level 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

This course is designed to help the individual understand their responsibilities within the...

This half day course looks at practical methods of saving time and prioritising work so that participants are more productive. It considers a wide range of strategies to overcome some of the physical and mental barriers for those working in an office or home environment.

This Diploma in Continuing Professional Development (CPD) for Leadership (Accredited by Qualifi, UK) qualification has been created to develop CPD (continuing professional development) in Leadership, for those who want to draw from their personal experience and develop their leadership understanding and skills, professionally academically and practically for their personal and professional development. The focus of this qualification is the exploration and practical research into leadership as a subject in order to apply this knowledge into a new environment. The Level 7 Diploma in Continuing Professional Development (CPD) in Leadership qualification will require Learners to critically evaluate, challenge and synthesise a wide range of current leadership roles, tools, techniques and models. The emphasis placed on current Leadership concepts and models is on those that are relevant to the 21st century business environment and context and goes beyond the normal examination of Anglo-American management models. Program Overview: Diploma in CPD (Continuing Professional Development) for Leadership - Level 7 Key Highlights of Diploma in CPD (Continuing Professional Development) for Leadership - Level 7 qualification are: Program Duration: 6 Months (Fast Track Mode Available) Program Credits: 60 Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Masters Degree programme. Alumni Status No Cost EMI Option Career ProgressionLearners completing the Diploma in Continuing Professional Development for Leadership - Level 7 can progress to: A University partner to complete a Dissertation to then receive a full master's degree, subject to approval or Directly into employment in an associated profession University ExemptionsQUALIFI has exemptions for learners to progress to a number of universities to complete a Master's Degree after completing their Diploma in Continuing Professional Development for Leadership - Level 7. The pathways are an indication of a learner's progress towards a university degree and are based on the university's review of QUALIFI's learning programmes and outcomes. As our Qualifi accredited qualifications are approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation) and Qualifications Wales, learners are also eligible to progress to a Top-Up Degree, Master's programme, or MBA at many universities in UK and Overseas with advanced standing.

Overview This Management Level 5 course meticulously delves into understanding the complexities and nuances of modern leadership, catering to those keen on mastering the art of effective management. This course has been curated meticulously to offer insights into various facets of management and leadership. From understanding the fundamental theories that govern administration to honing skills like negotiation and communication, the curriculum is a comprehensive voyage through the disciplines that develop a proficient manager. One would also find a detailed exploration of contemporary issues like corporate responsibility and the nuances of navigating office politics, promising a well-rounded educational experience.In addition to managerial theories and practices, the Management Level 5 course is robustly equipped to impart essential technological skills. With extensive modules on Microsoft Word, Excel, and PowerPoint, learners are primed to excel in the modern digital workspace, harnessing the power of these tools to augment their managerial prowess. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Management Level 5. It is available to all students, of all academic backgrounds. Requirements Our Management Level 5 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 22 sections • 23 lectures • 04:37:00 total length •Understanding Management and Leadership: 00:40:00 •Leadership Theories: 00:25:00 •Improving Management and Leadership Performance: 00:15:00 •High Performance Teams: 00:32:00 •Motivating Employees: 00:26:00 •Organisational Skills: 00:26:00 •Talent Management: 00:37:00 •Succession Planning: 00:24:00 •Business Process Management: 00:28:00 •Communication Skills: 00:27:00 •Negotiation Techniques: 00:15:00 •Managing Meetings and Giving Feedback: 00:21:00 •Managing Change: 00:22:00 •Time Management: 00:06:00 •Stress Management: 00:15:00 •Emotional Intelligence in Leadership: 00:32:00 •Managing Conflict: 00:14:00 •Dealing with Office Politics: 00:34:00 •Risk Management: 00:35:00 •Corporate Responsibility and Ethics: 00:14:00 •Microsoft Word: 08:06:00 •Microsoft Excel: 03:59:00 •Microsoft PowerPoint: 08:24:00

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Overview This Upgrade Your Excel Skills course will unlock your full potential and will show you how to excel in a career in Upgrade Your Excel Skills. So upskill now and reach your full potential. Everything you need to get started in Upgrade Your Excel Skills is available in this course. Learning and progressing are the hallmarks of personal development. This Upgrade Your Excel Skills will quickly teach you the must-have skills needed to start in the relevant industry. In This Upgrade Your Excel Skills Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Upgrade Your Excel Skills to help you advance your career. Acquire a comprehensive understanding of various Upgrade Your Excel Skills topics and tips from industry experts. Learn in-demand Upgrade Your Excel Skills that are in high demand among UK employers, which will help you to kickstart your career. This Upgrade Your Excel Skills course covers everything you must know to stand against the tough competition in the Upgrade Your Excel Skills field.  The future is truly yours to seize with this Upgrade Your Excel Skills. Enrol today and complete the course to achieve a Upgrade Your Excel Skills certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Upgrade Your Excel Skills course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Upgrade Your Excel Skills course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Upgrade Your Excel Skills course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Upgrade Your Excel Skills is suitable for anyone aspiring to start a career in Upgrade Your Excel Skills; even if you are new to this and have no prior knowledge on Upgrade Your Excel Skills, this course is going to be very easy for you to understand.  And if you are already working in the Upgrade Your Excel Skills field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Upgrade Your Excel Skills course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Upgrade Your Excel Skills course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Upgrade Your Excel Skills course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Upgrade Your Excel Skills course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Unit 01: Introduction Welcome 00:02:00 Unit 02: Excel Productivity Tips -Part 1 Camera Tool 00:05:00 Add Line Break in Formula Bar 00:03:00 Advanced Copy-Paste using Office Clipboard 00:03:00 Navigation between Worksheets using Shortcut Keys 00:01:00 Flash Fill 00:02:00 Add Multiple Rows and Columns Quickly 00:02:00 Delete Blank Rows 00:03:00 Multi Level Row and Column Sorting 00:04:00 Add Sparklines 00:03:00 Paste Special - Transpose 00:03:00 Unit 03: Excel Productivity Tips - Part 2 Snap to Grid 00:03:00 Create Custom Auto fill List 00:06:00 Absolute Cell Reference 00:03:00 Import Data from Web page 00:04:00 Move Cell Direction 00:03:00 Delete Data using Mouse 00:02:00 Status Bar Quick Calculations 00:03:00 Link Text Boxes to Cell 00:04:00 Phone Number and ZIP Code Format 00:04:00 Speaking Cell 00:05:00 Unit 04: Excel Productivity Tips - Part 3 Invisible Text 00:03:00 Worksheet Grouping 00:04:00 Advanced Transpose 00:04:00 XLStart Folder 00:03:00 Use Slicers 00:05:00 Convert Text to Numbers 00:03:00 Hiding Workbook Elements 00:02:00 Useful Shortcut Keys 00:03:00 Sort data from Left to Right 00:03:00 Advanced Filter (Complex) 00:11:00 Unit 05: Excel Productivity Tips - Part 4 Email as PDF 00:02:00 Synchronous Scrolling 00:03:00 Quick Analysis of data within Excel 00:02:00 Fill blank cells with Value 00:03:00 Hidden Chart Source Data 00:03:00 Two more Shortcuts 00:03:00 Add Blank Rows 00:03:00 Custom views in Excel 00:06:00 EMBED Feature 00:04:00 Adding Country code in Mobile Numbers 00:04:00 Unit 05: Excel Productivity Tips - Part 5 Plot an Average Line to a Chart 00:04:00 3D Referencing 00:04:00 Extract Unique Values 00:03:00 Excel Array Formula 00:04:00 Forecast Sheet 00:04:00 Add Spin Controls in Excel 00:05:00 Move Data using Mouse 00:01:00 Add new entry in Auto Correct to use across Office Applications 00:05:00 Find Differences between Two Lists 00:02:00 Find formulas Quickly 00:02:00 Unit: 06 Wrap Up Thank You 00:01:00

Description:  Learn how to be compelling and proficient in your regular work, with an intensive comprehension of how the Microsoft power point can support you regardless of the level of expertise you are at. We have a Microsoft course for you! Microsoft PowerPoint Basic is followed by this Microsoft PowerPoint Intermediate Course. This Microsoft PowerPoint Intermediate course is intended to take your computer skills from basics to all the way to next level, one step at a time, so enrol now. In this course you will learn the necessary skills, knowledge and information of Microsoft PowerPoint.  Who is this course for? Professionals who use PowerPoint on a daily basis to build content heavy, professional presentations on pitching business. This course would be ideal for individuals who wish to develop their skills of using Microsoft PowerPoint application. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Microsoft PowerPoint Intermediate Level will be very beneficial and helpful, especially to the following professionals: Admin Assistant PA Secretary Administrator Office Manager. Microsoft PowerPoint Intermediate Level Module One - Getting Started 00:30:00 Module Two - Working with the PowerPoint Environment 01:00:00 Module Three - Working with Sections and Presentation Organization 01:00:00 Module Four - Formatting Presentations 01:00:00 Module Five - Formatting Shapes and Text Boxes 01:00:00 Module Six - Creating a Photo Album 01:00:00 Module Seven - Working with Graphical Elements 01:00:00 Module Eight - Working with Audio and Video Content 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Collaborating on Presentations 01:00:00 Module Eleven - Working with Presentation Info and Other Formats 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities-Microsoft PowerPoint Intermediate Level 00:00:00 Mock Exam Mock Exam- Microsoft PowerPoint Intermediate Level 00:20:00 Final Exam Final Exam- Microsoft PowerPoint Intermediate Level 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description:  For the individuals who are as of now acquainted with the basics of PowerPoint, they will begin thinking to pass on information unmistakably without much glamour. But, the secret of success is lying on how quick you can change a basic introduction into an expert one. Get ready to take your presentations to the advance level! In this course, we'll unlock the secrets to make you a PowerPoint expert. Students will learn how to deal with the advanced features of Microsoft PowerPoint. They will be shown a practical way of learning with a hands-on and customisable approach. They will get a chance to experience some of the new features that are offered in PowerPoint. In this course you will learn the necessary skills, knowledge and information of Microsoft PowerPoint.  Who is this course for? Professionals who use PowerPoint on a daily basis to build content heavy, professional presentations on pitching business. This course would be ideal for individuals who wish to develop their skills of using Microsoft PowerPoint application. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Microsoft PowerPoint Advanced Level will be very beneficial and helpful, especially to the following professionals: Admin Assistant PA Secretary Administrator Office Manager Microsoft PowerPoint Advanced Level Module One - Getting Started 00:30:00 Module Two - Working with Shapes 01:00:00 Module Three - Working with Text Boxes 01:00:00 Module Four - Adding SmartArt 01:00:00 Module Five - Advanced Drawing Tasks 01:00:00 Module Six - Adding Tables 01:00:00 Module Seven - Inserting Audio and Video 01:00:00 Module Eight - PowerPoint's Research Tools 01:00:00 Module Nine - Preparing for Your Presentation 01:00:00 Module Ten - Using Slide Masters 01:00:00 Module Eleven - Advanced Presentation Tasks 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities-Microsoft PowerPoint Advanced Level 00:00:00 Mock Exam Mock Exam- Microsoft PowerPoint Advanced Level 00:20:00 Final Exam Final Exam- Microsoft PowerPoint Advanced Level 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00