7717 Objective courses

Public Speaking 1 Day Training in Newcastle

Event Planning 1 Day Training in Aberystwyth

10 Soft Skills You Need 1 Day Training in Chelmsford

10 Soft Skills You Need 1 Day Training in Stirling

10 Soft Skills You Need 1 Day Training in Glasgow

10 Soft Skills You Need 1 Day Training in Newcastle

10 Soft Skills You Need 1 Day Training in Aberystwyth

Overcoming the challenge of public speaking - dealing with nerves, fine tuning delivery and engaging your audience with authentic confidence.

This Professional Certificate Course in Candidate Assessment and Selection provides a comprehensive overview of the essential elements in the recruitment process. Participants will explore methods and tools for assessing candidates, including behavioral and situational interview techniques, and gain insights into the critical aspect of reference checking. The course emphasizes the importance of making objective, legally compliant hiring decisions, ensuring participants are well-versed in ethical and effective selection practices. After the successful completion of this course, you will understand the following; Discuss the methods and tools used to assess candidates, including behavioral and situational interview techniques and reference checking. Analyze the importance of making objective and legally compliant hiring decisions. Explain the laws and regulations related to recruiting and hiring, including equal employment opportunity and anti-discrimination laws. This Professional Certificate Course in Candidate Assessment and Selection offers a comprehensive understanding of the intricate processes involved in assessing and selecting candidates. Participants will delve into various methods and tools used for candidate evaluation, such as behavioral and situational interview techniques. The course includes a thorough examination of reference checking practices. Legal compliance in hiring decisions takes center stage, covering the importance of objectivity and adherence to laws and regulations related to recruiting, including equal employment opportunity and anti-discrimination laws. This Professional Certificate Course in Candidate Assessment and Selection provides a deep dive into effective candidate evaluation and selection. Participants will explore diverse methods and tools, including behavioral and situational interview techniques, while gaining insights into the significance of reference checking. The course places a strong emphasis on the necessity of making objective, legally compliant hiring decisions. Attendees will also gain a comprehensive understanding of the laws and regulations related to recruiting and hiring, ensuring ethical and lawful practices in candidate assessment and selection processes. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Assessment and Selection Concepts and Considerations Self-paced pre-recorded learning content on this topic. Candidate Assessment and Selection Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience, HR Professionals Talent Acquisition Specialists Hiring Managers Recruitment Managers Human Resource Generalists Staffing Coordinators Business Owners Legal Compliance Officers Career Development Professionals Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Customer Service - A Baseline Recognizing Your Customers Understanding Your Role in Customer Service 2. Developing A Customer Service Mind-Set Leveraging Your First Impression Feeling Positively About Customers Mastering Moods and Emotions 3. Identifying Customer Needs Understanding the Customer\'s Situation Avoiding Assumption and Prejudgment Meeting Basic Needs Seeking to Exceeding Expectations Building Repeat Relationships 4. Connecting with the Customer Achieving Authenticity through Body Language Responding Effectively to Problems Mastering Online Etiquette Seeking Customer Feedback 5. Dealing with Difficult Situations Effectively Addressing Complaints De-escalating Anger Establishing Common Ground Remaining Calm, Respectful and Objective 6. Effectively Addressing Complaints Creating a Memorable Customer Experience Additional course details: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.