3091 Objective courses in London delivered On Demand

Exploring alternatives is a problem-solving stage. Pinpoint areas of agreement and conflict and discover how to look for common ground and reassess positions. Understand how to encourage seeking an agreement that collaborates, but compromise if necessary. Discover a strategy to learn buyer price limitations. Learning Objectives Summarize how to pinpoint underlying needs, Determine buyer price limits, Describe how to work defensively with 'offensive' buyer gambits Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Strategic prospecting is a planned, organized step-by-step approach for finding potential customers. We will show you how to Keep an 'it depends' attitude and shift gears if a strategy isn't working. Understand all the considerations when creating your ideal customer profile and how to create a win-win working relationship. Learning Objectives Organize a strategic prospecting plan, Create ideal customers, Implement strategic prospecting steps Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand why the most important sale you'll ever make is to yourself and why you should confirm a sale and not close them. Discover how to use the principles of positive expectancy to confirm more sales and how to maintain positive expectancy. Learning Objectives Explain the difference between closing and confirming sales, Define the most important 'close' you'll ever make, Describe how positive expectancy confirms more sales Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Be balanced in your approach to delivering bad news. Deliver the information tactfully, balanced with directness or the 'meat' of the message. Understand how to use the sandwich approach in more sensitive matters: good news, bad news, good news. Think with your heart when delivering bad news. Your compassion will be appreciated. Learning Objectives Explain the pros and cons of direct and indirect communication, Apply three techniques for delivering bad news Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Character describes human qualities that create our public reputation such as personality, appearance, and behaviors. Integrity matches reality to our words-keep your promises. Discover why Integrity and honesty are the foundations of trust, the root of service. Apply strategies for cultivating exceptional customer service character every day. Learning Objectives Describe the qualities of exemplary service character, Define integrity and honesty, Implement 6 strategies for cultivating exceptional service character Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Identify your primary value proposition and your unique selling position. Get 'out of the box,' and be different. Innovation is a highly sought-after Value Proposition. Understand how you can be an information navigator for your clients. Discover how you can exceed the four levels of customer expectations. Learning Objectives Define your Value Proposition, Create a personal brand to stand out from competitors, Implement nine strategies for increasing referrals Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Customers with complaints want to be seen as right, feel special, treated fairly and be taken care of. We will show you how to ask questions and listen to fully understand the complaint. Acknowledge and agree with the customer's right to be upset and that a resolution needs to be reached. Learning Objectives Describe the special needs of customers with complaints, Apply four tips for managing customer complaints Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Trust is our confidence in the integrity, strength, and competence of someone to meet our expectations. Discover the four keys to building a professional 'trust fund'. We will guide you how to deliver and receive feedback while maintain trust. Understand the behaviors that feed trust and those that starve trust. Learning Objectives Establish a 'Trust Fund', Explain how to maintain trust during feedback, Implement five behaviors that show respect Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Moments of Truth are 'touch points' in time that a customer evaluates when giving you a service 'score.' Apply our 10 tips for great greetings md introductions. Discover why it is important to choose your opening words selectively. We will show you how to strike the perfect balance between professionalism and 'personalism'. Learning Objectives Describe the Primary Effect's influence on first impressions, Implement effective greeting words choices, Balance professionalism with personalism Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Concentrating to hear messages is the first phase of authentic listening. Understand why verbal, vocal, and visual messages need to be congruent in order to be believable. Discover how to be fully present and use our tips for improved concentration. Learning Objectives The following are some of the key outcomes in this course: Summarize concentration challenges Explain how to be a congruent communicator Apply tips for increasing concentration Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams