Name: Usability Testing
Price: 595 GBP
Availability: InStock

<h2><strong>Instructor-led training online.<img class="alignright size-full wp-image-17112 lazyloaded" title="Secretary PA Training 1" src="https://taylor-mason.co.uk/wp-content/uploads/2020/04/transparent-image-man-online-training-.png" sizes="(max-width: 150px) 100vw, 150px" srcset="https://taylor-mason.co.uk/wp-content/uploads/2020/04/transparent-image-man-online-training-.png 150w, https://taylor-mason.co.uk/wp-content/uploads/2020/04/transparent-image-man-online-training--100x150.png 100w" alt="Online Training" width="150" height="225" data-src="https://taylor-mason.co.uk/wp-content/uploads/2020/04/transparent-image-man-online-training-.png" data-srcset="https://taylor-mason.co.uk/wp-content/uploads/2020/04/transparent-image-man-online-training-.png 150w, https://taylor-mason.co.uk/wp-content/uploads/2020/04/transparent-image-man-online-training--100x150.png 100w" /></strong></h2>
<p data-wpmeteor-mouseover="true" data-wpmeteor-mouseout="true"><strong>Courses are also delivered as Instructor-led training online.&nbsp;</strong>Instructors deliver training in a&nbsp;classroom&nbsp;format, as an interactive workshop, demonstrating with the opportunity for learners to practice, virtually, using&nbsp;<a href="https://en.wikipedia.org/wiki/Video-conferencing" target="_blank" rel="noopener">video-conferencing</a>&nbsp;tools. The instructors have facilitation and teaching skills, where they use different methods to engage learners and embrace different&nbsp;<a href="https://en.wikipedia.org/wiki/Learning_styles" target="_blank" rel="noopener">learning styles</a>. Please contact us if you would discuss this further.&nbsp;<a title="Call Or email US" href="https://taylor-mason.co.uk/contact-us/">Contact Us.</a></p>
<h3 class="padb5 evo_h3">TRAINING COURSE DETAILS</h3>
<div class="eventon_desc_in">
<h3>SECRETARY &amp; PA TRAINING</h3>
<p>During this two day course, you will develop a learning-based action plan to take back to your workplace ensuring that you can put the learning into action as soon as you are back at your&nbsp;desk.</p>
<p>Behind every successful Chief Executive Officer is a secretary that makes sure everything is attended to each day. Whether your company is in the field of telecommunications, food or retail, for example, executive secretaries play a pivotal role in your operations. Without a secretary or executive PA to schedule these, someone in your business may miss an important meeting or find themselves with a scheduling conflict. Of course, these problems can limit productivity and even cost the company money or other resources.</p>
<p>These are just some of the many reasons why it is important to have competent secretaries attending to your top officers. Becoming a top PA is so important that this role must be recognised and further developed. Good quality and effective business administration courses, secretarial courses and PA courses are what is needed with a focus on&nbsp;<strong>secretarial pa development</strong>.</p>
<p><strong>What you will learn:</strong></p>
<p align="JUSTIFY">During this two day course, you will develop a learning-based action plan to take back to your workplace ensuring that you can put the learning into action as soon as you are back at your&nbsp;desk.</p>
<h4><strong>The knowledge and practical skills you will learn&nbsp;include:</strong></h4>
<ul>
<li>Planning&nbsp;&amp;&nbsp;Organisation</li>
<li>Management&nbsp;Skills</li>
<li>Communication&nbsp;Skills</li>
<li>Meetings and&nbsp;Presentations</li>
<li>Departmental Improvement Suggestions</li>
</ul>
<p>&nbsp;</p>
<h4>During the course you cover:</h4>
<p>During this interactive, linked and practical secretary/PA development course you will learn:</p>
<p><em><strong>Planning&nbsp;&amp;&nbsp;Organisation</strong></em></p>
<ul>
<li>Time management&nbsp;skills</li>
<li>Using a time management&nbsp;matrix</li>
<li>Planning&nbsp;&amp;&nbsp;prioritising&nbsp;workloads</li>
<li>Managing workloads to meet timelines</li>
<li>Eliminating time&nbsp;wasters</li>
<li>Setting SMART&nbsp;objectives</li>
<li>Motivate yourself to use time creatively and&nbsp;productively</li>
</ul>
<p><em><strong>Management&nbsp;Skills</strong></em></p>
<ul>
<li>Managing self and&nbsp;others</li>
<li>Effective&nbsp;delegation</li>
<li>Performance&nbsp;management</li>
<li>Building&nbsp;relationships</li>
<li>Managing day to day&nbsp;situations</li>
<li>Action plans based on planning, organising and management&nbsp;skills</li>
</ul>
<p><em><strong>Communication&nbsp;Skills</strong></em></p>
<ul>
<li>Spoken communication &ndash; overview of telephone, face to face, body language, tone&nbsp;&amp;&nbsp;words</li>
<li>Written communication &ndash; overview of business writing, composing professional emails, faxes, memos,&nbsp;letters</li>
</ul>
<p><em><strong>Assertiveness&nbsp;Skills</strong></em></p>
<ul>
<li>Being assertive and not aggressive in the&nbsp;workplace</li>
<li>Saying no&nbsp;assertively</li>
<li>Understanding&nbsp;assertiveness</li>
</ul>
<p><em><strong>Meetings</strong></em></p>
<ul>
<li>Meeting&nbsp;preparation</li>
<li>Overview of successful minute&nbsp;taking</li>
<li>Preparing and delivering&nbsp;presentations</li>
<li>Action plans linked to communication, assertiveness and&nbsp;meetings</li>
<li>Departmental Improvement Suggestions&nbsp;</li>
</ul>
</div>

Instructor-led training online.
Courses are also delivered as Instructor-led training online. Instructors deliver training in a classroom format, as an interactive workshop, demonstrating with the opportunity for learners to practice, virtually, using video-conferencing tools. The instructors have facilitation and teaching skills, where they use different methods to engage learners and embrace different learning styles. Please contact us if you would discuss this further. Contact Us.
TRAINING COURSE DETAILS
SECRETARY & PA TRAINING
During this two day course, you will develop a learning-based action plan to take back to your workplace ensuring that you can put the learning into action as soon as you are back at your desk.
Behind every successful Chief Executive Officer is a secretary that makes sure everything is attended to each day. Whether your company is in the field of telecommunications, food or retail, for example, executive secretaries play a pivotal role in your operations. Without a secretary or executive PA to schedule these, someone in your business may miss an important meeting or find themselves with a scheduling conflict. Of course, these problems can limit productivity and even cost the company money or other resources.
These are just some of the many reasons why it is important to have competent secretaries attending to your top officers. Becoming a top PA is so important that this role must be recognised and further developed. Good quality and effective business administration courses, secretarial courses and PA courses are what is needed with a focus on secretarial pa development.
What you will learn:
During this two day course, you will develop a learning-based action plan to take back to your workplace ensuring that you can put the learning into action as soon as you are back at your desk.
The knowledge and practical skills you will learn include:
Planning & Organisation
Management Skills
Communication Skills
Meetings and Presentations
Departmental Improvement Suggestions
 
During the course you cover:
During this interactive, linked and practical secretary/PA development course you will learn:
Planning & Organisation
Time management skills
Using a time management matrix
Planning & prioritising workloads
Managing workloads to meet timelines
Eliminating time wasters
Setting SMART objectives
Motivate yourself to use time creatively and productively
Management Skills
Managing self and others
Effective delegation
Performance management
Building relationships
Managing day to day situations
Action plans based on planning, organising and management skills
Communication Skills
Spoken communication – overview of telephone, face to face, body language, tone & words
Written communication – overview of business writing, composing professional emails, faxes, memos, letters
Assertiveness Skills
Being assertive and not aggressive in the workplace
Saying no assertively
Understanding assertiveness
Meetings
Meeting preparation
Overview of successful minute taking
Preparing and delivering presentations
Action plans linked to communication, assertiveness and meetings
Departmental Improvement Suggestions

EduTech - Taylor Mason

During this 2 day course, you will develop a learning-based action plan to use in your workplace ensuring that you can put the learning into action.

Secretary PA Training

General admission

<h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(97, 32, 103);">Course description</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">This course covers the basics &ndash;&nbsp;from what we mean by accessibility and why we should be thinking about it, through to how to design and test your websites and apps for accessibility.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">You will get loads of supporting information &ndash; everything you need to bring your team and management on your accessibility journey &ndash; and there will be plenty of practical exercises, looking at and analysing real websites for basic accessibility. It&rsquo;s fun, it&rsquo;s interactive and you will meet interesting people to exchange ideas and experiences with!</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"></p><blockquote style="color: rgb(33, 33, 33); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><p style="color: rgb(33, 33, 33) !important; font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33) !important;">&ldquo;<em fr-original-style="" style="box-sizing: border-box;">I would definitely recommend Bunnyfoot&rsquo;s courses. The day was useful, informative and had the evidence to back it all up.</em>&ldquo;</p><cite style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Jessica Woods</strong></strong><br fr-original-style="" style="box-sizing: border-box;">UX Designer, House of Commons</cite></blockquote><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-description.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-description.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Is it for you?</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"></p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">If you are responsible for writing website content, designing websites or coding them, and you want to know how to do that in such a way that as many people as possible are able to navigate and interact with them, then this course is for you.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"></p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"></p><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">What you will learn</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Topics covered in the course include:</p><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">What we mean by accessibility and disability</li><li fr-original-style="" style="box-sizing: border-box;">Why we should design accessible websites</li><li fr-original-style="" style="box-sizing: border-box;">An overview of assistive technologies</li><li fr-original-style="" style="box-sizing: border-box;">How to find out how accessible your website or app is</li><li fr-original-style="" style="box-sizing: border-box;">Useful processes and tools for evaluation</li><li fr-original-style="" style="box-sizing: border-box;">12 principles for evaluating and producing accessible design, content and code</li><li fr-original-style="" style="box-sizing: border-box;">An introduction to the Web Content Accessibility Guidelines (WCAG)</li></ul><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"></p><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Learning objectives</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"></p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">After completing the training, you will be able to:</p><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Understand more about the access needs of your users</li><li fr-original-style="" style="box-sizing: border-box;">Communicate the importance of accessibility&nbsp;to senior stakeholders</li><li fr-original-style="" style="box-sizing: border-box;">Confidently explain ways of improving your website&rsquo;s accessibility to your teams</li><li fr-original-style="" style="box-sizing: border-box;">Test your website to check if it meets basic accessibility requirements</li><li fr-original-style="" style="box-sizing: border-box;">Produce content that is accessible</li></ul><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Necessary for remote learning</h2><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Access to Zoom</li></ul><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure>

Course description
This course covers the basics – from what we mean by accessibility and why we should be thinking about it, through to how to design and test your websites and apps for accessibility.
You will get loads of supporting information – everything you need to bring your team and management on your accessibility journey – and there will be plenty of practical exercises, looking at and analysing real websites for basic accessibility. It’s fun, it’s interactive and you will meet interesting people to exchange ideas and experiences with!

“I would definitely recommend Bunnyfoot’s courses. The day was useful, informative and had the evidence to back it all up.“Jessica Woods
UX Designer, House of Commons

Is it for you?

If you are responsible for writing website content, designing websites or coding them, and you want to know how to do that in such a way that as many people as possible are able to navigate and interact with them, then this course is for you.



What you will learn
Topics covered in the course include:
What we mean by accessibility and disability
Why we should design accessible websites
An overview of assistive technologies
How to find out how accessible your website or app is
Useful processes and tools for evaluation
12 principles for evaluating and producing accessible design, content and code
An introduction to the Web Content Accessibility Guidelines (WCAG)


Learning objectives

After completing the training, you will be able to:
Understand more about the access needs of your users
Communicate the importance of accessibility to senior stakeholders
Confidently explain ways of improving your website’s accessibility to your teams
Test your website to check if it meets basic accessibility requirements
Produce content that is accessible
Necessary for remote learning
Access to Zoom


Bunnyfoot

Web Accessibility

Accessibility

UI / UX Design

Ux Research

This one-day course introduces the field of user experience and provides an excellent entry point to our other specialised training courses. UX processes and practices have become a central component of product design, service design and web design. 

Practical Accessibility

General Admission

<h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(97, 32, 103);">Course description</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">This course is designed to help UX professionals, researchers, and anyone looking to expand their research toolkit with a solid foundation in quantitative research. Focusing on practical skills and hands-on experience, the course covers the most commonly used quantitative research methodologies in UX. You will leave with the knowledge and confidence to undertake your own research projects, and you will gain a strong foundation in quantitative research methods &ndash; enabling you to make data-driven decisions and enhance your UX strategy.</p><blockquote style="color: rgb(33, 33, 33); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><p style="color: rgb(33, 33, 33) !important; font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33) !important;"><em fr-original-style="" style="box-sizing: border-box;">&ldquo;I was impressed by how well the course was designed, pitched and presented. I learned so much and applied some of that learning the same day &ndash; immediate impact!&rdquo;</em></p><cite style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Katherine Tyte</strong><br fr-original-style="" style="box-sizing: border-box;">NHS England</cite></blockquote><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-description.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-description.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Is it for you?</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">If you&rsquo;re a UX professional, researcher, designer, or simply someone who is keen to learn more about quantitative research methods in user experience, this course is tailored to suit your needs. Whether you&rsquo;re looking to expand your research toolkit or seeking to enhance your understanding of data-driven decision-making in UX projects, this course provides the essential knowledge and hands-on experience you need. The focus on practical skills and real-world applications provides relevant and useful instruction for all attendees seeking to develop quantitative research skills.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">This course aims to provide a high-level overview and a strong foundation in quantitative research methods, and serves as an excellent starting point for those looking to build their knowledge and confidence in data-driven UX research. By attending this course, you&rsquo;ll gain valuable insights into the world of quantitative research and take the first steps towards enhancing your UX research projects through data-driven insights and methodologies.</p><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">What you will learn</h2><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Quantitative vs qualitative research and their applications in UX</li><li fr-original-style="" style="box-sizing: border-box;">Selecting appropriate quantitative research methods</li><li fr-original-style="" style="box-sizing: border-box;">Writing effective survey questions and analysing results</li><li fr-original-style="" style="box-sizing: border-box;">Unmoderated usability testing techniques and interpretation</li><li fr-original-style="" style="box-sizing: border-box;">Data visualisation and reporting best practices</li></ul><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Learning objectives</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">After completing the training, you will be able to:</p><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Understand the key differences between quantitative and qualitative research methods in UX</li><li fr-original-style="" style="box-sizing: border-box;">Identify and apply appropriate quantitative research methods</li><li fr-original-style="" style="box-sizing: border-box;">Write effective survey questions and analyse survey results</li><li fr-original-style="" style="box-sizing: border-box;">Conduct and interpret unmoderated usability testing to enhance your UX projects</li><li fr-original-style="" style="box-sizing: border-box;">Effectively visualise and present data to communicate findings to stakeholders</li><li fr-original-style="" style="box-sizing: border-box;">Confidently plan and execute quantitative research projects to inform data-driven decision-making</li></ul><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Necessary for remote learning</h2><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Access to Zoom</li><li fr-original-style="" style="box-sizing: border-box;">Access to Miro</li></ul><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"></p><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure>

Course description
This course is designed to help UX professionals, researchers, and anyone looking to expand their research toolkit with a solid foundation in quantitative research. Focusing on practical skills and hands-on experience, the course covers the most commonly used quantitative research methodologies in UX. You will leave with the knowledge and confidence to undertake your own research projects, and you will gain a strong foundation in quantitative research methods – enabling you to make data-driven decisions and enhance your UX strategy.
“I was impressed by how well the course was designed, pitched and presented. I learned so much and applied some of that learning the same day – immediate impact!”Katherine Tyte
NHS England

Is it for you?
If you’re a UX professional, researcher, designer, or simply someone who is keen to learn more about quantitative research methods in user experience, this course is tailored to suit your needs. Whether you’re looking to expand your research toolkit or seeking to enhance your understanding of data-driven decision-making in UX projects, this course provides the essential knowledge and hands-on experience you need. The focus on practical skills and real-world applications provides relevant and useful instruction for all attendees seeking to develop quantitative research skills.
This course aims to provide a high-level overview and a strong foundation in quantitative research methods, and serves as an excellent starting point for those looking to build their knowledge and confidence in data-driven UX research. By attending this course, you’ll gain valuable insights into the world of quantitative research and take the first steps towards enhancing your UX research projects through data-driven insights and methodologies.

What you will learn
Quantitative vs qualitative research and their applications in UX
Selecting appropriate quantitative research methods
Writing effective survey questions and analysing results
Unmoderated usability testing techniques and interpretation
Data visualisation and reporting best practices

Learning objectives
After completing the training, you will be able to:
Understand the key differences between quantitative and qualitative research methods in UX
Identify and apply appropriate quantitative research methods
Write effective survey questions and analyse survey results
Conduct and interpret unmoderated usability testing to enhance your UX projects
Effectively visualise and present data to communicate findings to stakeholders
Confidently plan and execute quantitative research projects to inform data-driven decision-making
Necessary for remote learning
Access to Zoom
Access to Miro



Quantitative Methods

Quantitative User Research Methods

<h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(97, 32, 103);">Course description</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">This is an intensive one-day&nbsp;introduction to designing for persuasion. Using ideas honed from years of scientific study from the disciplines of behavioural economics, sociology and psychology, this course will teach you how to construct communications such as landing pages, emails, etc., that are more likely to result in positive interactions &ndash; conversions and other actions &ndash; with your customers.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">The course is fun, it&rsquo;s interactive and you will meet interesting people to&nbsp;exchange ideas&nbsp;and experiences with. You&rsquo;ll&nbsp;produce something worthwhile&nbsp;and go back to your desk&nbsp;armed with weapons&nbsp;(and a few dinner party tricks!) to impress your colleagues and friends.</p><blockquote style="color: rgb(33, 33, 33); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><p style="color: rgb(33, 33, 33) !important; font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33) !important;">&ldquo;<em fr-original-style="" style="box-sizing: border-box;">The course really opened my eyes to things that I had began to overlook and in the past may have ignored.</em>&ldquo;</p><cite style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Kevin Halley</strong></strong><br fr-original-style="" style="box-sizing: border-box;">Experience Design Architect, Trinity Mirror Digital</cite></blockquote><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-description.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-description.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Is it for you?</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">If you want to learn how to maximise conversions, optimise landing pages, and understand what makes your customers buy <em fr-original-style="" style="box-sizing: border-box;">now</em> rather than later (or not at all) &ndash; this course is for you!</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Participants are typically Marketing Managers, Digital Marketers, Designers or User Experience Managers.</p><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">What you will learn</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Topics covered in the course include:</p><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">What persuasion really means and the ethics of using this powerful technique</li><li fr-original-style="" style="box-sizing: border-box;">How &lsquo;persuasion engineering&rsquo; fits with other activities, such as usability, user-centred design, content strategy, etc.</li><li fr-original-style="" style="box-sizing: border-box;">The principles of emotional design</li><li fr-original-style="" style="box-sizing: border-box;">Designing to enhance trust and avoid mistrust</li><li fr-original-style="" style="box-sizing: border-box;">The core principles for designing for persuasion and encouraging positive action</li><li fr-original-style="" style="box-sizing: border-box;">How to evaluate for persuasion</li><li fr-original-style="" style="box-sizing: border-box;">A handy checklist for emotional and persuasive design</li><li fr-original-style="" style="box-sizing: border-box;">Hands-on practical exercises that include:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Reviewing existing designs (public or your own)</li><li fr-original-style="" style="box-sizing: border-box;">Iteratively designing persuasive landing pages</li><li fr-original-style="" style="box-sizing: border-box;">Rewriting copy to be more persuasive</li></ul></li></ul><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Learning objectives</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">After completing the training, you&rsquo;ll be able to:</p><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Describe and discuss the benefits of and key factors for delivering a persuasive customer experience</li><li fr-original-style="" style="box-sizing: border-box;">Describe the key principles of persuasion, trust and emotion and how these affect customer behaviour</li><li fr-original-style="" style="box-sizing: border-box;">Recognise the key triggers and patterns for persuasive design</li><li fr-original-style="" style="box-sizing: border-box;">Evaluate the persuasiveness of customer experiences</li><li fr-original-style="" style="box-sizing: border-box;">Plan and produce persuasive communications, including landing pages, emails and product detail pages</li></ul><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Necessary for remote learning</h2><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Access to Zoom</li></ul><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure>

Course description
This is an intensive one-day introduction to designing for persuasion. Using ideas honed from years of scientific study from the disciplines of behavioural economics, sociology and psychology, this course will teach you how to construct communications such as landing pages, emails, etc., that are more likely to result in positive interactions – conversions and other actions – with your customers.
The course is fun, it’s interactive and you will meet interesting people to exchange ideas and experiences with. You’ll produce something worthwhile and go back to your desk armed with weapons (and a few dinner party tricks!) to impress your colleagues and friends.
“The course really opened my eyes to things that I had began to overlook and in the past may have ignored.“Kevin Halley
Experience Design Architect, Trinity Mirror Digital

Is it for you?
If you want to learn how to maximise conversions, optimise landing pages, and understand what makes your customers buy now rather than later (or not at all) – this course is for you!
Participants are typically Marketing Managers, Digital Marketers, Designers or User Experience Managers.

What you will learn
Topics covered in the course include:
What persuasion really means and the ethics of using this powerful technique
How ‘persuasion engineering’ fits with other activities, such as usability, user-centred design, content strategy, etc.
The principles of emotional design
Designing to enhance trust and avoid mistrust
The core principles for designing for persuasion and encouraging positive action
How to evaluate for persuasion
A handy checklist for emotional and persuasive design
Hands-on practical exercises that include:Reviewing existing designs (public or your own)Iteratively designing persuasive landing pagesRewriting copy to be more persuasive

Learning objectives
After completing the training, you’ll be able to:
Describe and discuss the benefits of and key factors for delivering a persuasive customer experience
Describe the key principles of persuasion, trust and emotion and how these affect customer behaviour
Recognise the key triggers and patterns for persuasive design
Evaluate the persuasiveness of customer experiences
Plan and produce persuasive communications, including landing pages, emails and product detail pages
Necessary for remote learning
Access to Zoom


Persuasion

Trust

Behavioural Science: Designing for Persuasion, Emotion and Trust

<h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(97, 32, 103);">Course description</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">The talent and knowledge within your organisation (or your clients&rsquo; organisations) can be a great asset&hellip; if it can be unleashed creatively and collaboratively. You need to unlock the creativity from subject matter experts who don&rsquo;t usually get involved with such things, and get those that normally do to approach solutions forming from a wider or completely different perspective altogether. You also need to unlock people from their own assumptions and pet solutions and get people working together to share, co-create and ultimately co-own resulting solutions.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">This course takes you through a whole workshop process to do exactly this. You will participate in a range of activities, meet interesting people to exchange ideas and experiences with and will go back to your desk armed with workshop weapons to impress your colleagues.</p><blockquote style="color: rgb(33, 33, 33); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><p style="color: rgb(33, 33, 33) !important; font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33) !important;"><em fr-original-style="" style="box-sizing: border-box;">I&rsquo;ve been on a couple of Bunnyfoot training courses now and they&rsquo;re always a tier above the rest. Their trainers are extremely knowledgeable, engaging and flexible to your needs.</em></p><cite style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Jessica Blaikie</strong></strong><br fr-original-style="" style="box-sizing: border-box;">UX Researcher, HM Courts &amp; Tribunals Service</cite></blockquote><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-description.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-description.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Is it for you?</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"></p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">If you have a stake in innovating in your company, if you want to get the best out of your project team and other stakeholders, if you want to upgrade how you facilitate collaborative workshops &ndash; this is the course for you!</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">People who take this course are typically Marketing Managers, Digital Marketers, Project Managers, Researchers, Designers, Developers and User Experience Managers.</p><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">What you will learn</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Topics covered in the course include:</p><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Collaborative workshops taxonomy &amp; workshop structuring</li><li fr-original-style="" style="box-sizing: border-box;">Ideation &amp; the creative life cycle</li><li fr-original-style="" style="box-sizing: border-box;">4Ps Innovation model &amp; and how it applies to facilitating co-creation</li><li fr-original-style="" style="box-sizing: border-box;">Ways to overcome creativity barriers</li><li fr-original-style="" style="box-sizing: border-box;">Techniques to explode ideas, evaluate and communicate ideas, and further mature and develop ideas into concepts</li></ul><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Learning objectives</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">After completing the training, you will:</p><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Understand the theories behind idea collaboration</li><li fr-original-style="" style="box-sizing: border-box;">Get equipped with a lot of practical advice on how to run successful workshops and be able to control inputs from group members and moderate a group</li><li fr-original-style="" style="box-sizing: border-box;">Have learned key techniques to<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Explore knowns and unknowns</li><li fr-original-style="" style="box-sizing: border-box;">Ideate which goes beyond traditional brainstorming with post-its&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Evaluate and select the best ideas</li><li fr-original-style="" style="box-sizing: border-box;">Elaborate ideas further with sketching and rapid prototyping</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">Consolidate your understanding through practising new tools</li><li fr-original-style="" style="box-sizing: border-box;">Be confident in how to find and adapt techniques to meet your specific needs</li></ul><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Necessary for remote learning</h2><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Access to Zoom</li><li fr-original-style="" style="box-sizing: border-box;">Access to Miro</li></ul><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure>

Course description
The talent and knowledge within your organisation (or your clients’ organisations) can be a great asset… if it can be unleashed creatively and collaboratively. You need to unlock the creativity from subject matter experts who don’t usually get involved with such things, and get those that normally do to approach solutions forming from a wider or completely different perspective altogether. You also need to unlock people from their own assumptions and pet solutions and get people working together to share, co-create and ultimately co-own resulting solutions.
This course takes you through a whole workshop process to do exactly this. You will participate in a range of activities, meet interesting people to exchange ideas and experiences with and will go back to your desk armed with workshop weapons to impress your colleagues.
I’ve been on a couple of Bunnyfoot training courses now and they’re always a tier above the rest. Their trainers are extremely knowledgeable, engaging and flexible to your needs.Jessica Blaikie
UX Researcher, HM Courts & Tribunals Service

Is it for you?

If you have a stake in innovating in your company, if you want to get the best out of your project team and other stakeholders, if you want to upgrade how you facilitate collaborative workshops – this is the course for you!
People who take this course are typically Marketing Managers, Digital Marketers, Project Managers, Researchers, Designers, Developers and User Experience Managers.

What you will learn
Topics covered in the course include:
Collaborative workshops taxonomy & workshop structuring
Ideation & the creative life cycle
4Ps Innovation model & and how it applies to facilitating co-creation
Ways to overcome creativity barriers
Techniques to explode ideas, evaluate and communicate ideas, and further mature and develop ideas into concepts

Learning objectives
After completing the training, you will:
Understand the theories behind idea collaboration
Get equipped with a lot of practical advice on how to run successful workshops and be able to control inputs from group members and moderate a group
Have learned key techniques toExplore knowns and unknownsIdeate which goes beyond traditional brainstorming with post-its Evaluate and select the best ideasElaborate ideas further with sketching and rapid prototyping
Consolidate your understanding through practising new tools
Be confident in how to find and adapt techniques to meet your specific needs
Necessary for remote learning
Access to Zoom
Access to Miro


Innovation

Co-creation, Ideation and Innovation

<h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(97, 32, 103);">Course description</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">This one-day course introduces the field of user experience and provides an excellent entry point to our other specialised training courses. UX processes and practices have become a central component of product design, service design and web design. This course introduces the wide range of methods used by UX practitioners including stakeholder engagement, research methods, requirements gathering, wireframe design, prototyping and usability testing.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"></p><blockquote style="color: rgb(33, 33, 33); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><p style="color: rgb(33, 33, 33) !important; font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33) !important;">&ldquo;<em fr-original-style="" style="box-sizing: border-box;">I would definitely recommend this course to others! The trainer is very knowledgeable and this came across in the course. Being a newbie to the whole area I wasn&rsquo;t made to feel stupid or silly when asking questions &ndash; in fact, I was encouraged to do so.</em>&rdquo;</p><cite style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Kieran Smith</strong><br fr-original-style="" style="box-sizing: border-box;">Business Analyst, Capita Employee Benefits</cite></blockquote><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-description.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-description.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Is it for you?</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">This course would greatly benefit anyone looking to incorporate the practice of UX into their work or the work of their project teams. You might be new to UX or you may want to enhance your existing knowledge of this area. You might be a product or project manager wanting to enhance your knowledge of UX to better understand the role it can play in your organisation. You&rsquo;ll come away understanding the spectrum of UX methods that can be used to create meaningful and delightful websites, products and services.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"></p><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">What you will learn</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Topics covered in this course include:</p><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Understanding your users through research</li><li fr-original-style="" style="box-sizing: border-box;">Gaining insight from project stakeholders</li><li fr-original-style="" style="box-sizing: border-box;">Conducting competitor analysis and expert evaluations</li><li fr-original-style="" style="box-sizing: border-box;">Turning research data into useful models like personas and customer experience maps</li><li fr-original-style="" style="box-sizing: border-box;">Designing with wireframes and prototypes</li><li fr-original-style="" style="box-sizing: border-box;">Applying key usability principles in design</li><li fr-original-style="" style="box-sizing: border-box;">Designing for trust, emotional connection and to inspire action</li><li fr-original-style="" style="box-sizing: border-box;">Usability testing your designs to ensure maximum usability</li><li fr-original-style="" style="box-sizing: border-box;">How UX fits in with your organisation</li></ul><blockquote style="color: rgb(33, 33, 33); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><p style="color: rgb(33, 33, 33) !important; font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33) !important;">&ldquo;<em fr-original-style="" style="box-sizing: border-box;">I really enjoyed the practical parts of the course and learning the whole process.</em>&ldquo;</p><cite style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Ben Cohen</strong><br fr-original-style="" style="box-sizing: border-box;">Innovation Manager, Macmillan Cancer Support</cite></blockquote><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Learning objectives</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"></p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">After completing the training, you will:</p><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Understand what user experience and human centred design is and how it can be applied throughout a project lifecycle</li><li fr-original-style="" style="box-sizing: border-box;">Understand which UX practices can add value to your projects</li><li fr-original-style="" style="box-sizing: border-box;">Discuss UX and the role it plays with greater confidence</li><li fr-original-style="" style="box-sizing: border-box;">Identify areas within the field of UX that you may want to investigate further</li></ul><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Necessary for remote learning</h2><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Access to Zoom</li><li fr-original-style="" style="box-sizing: border-box;">Access to Miro</li></ul>

Course description
This one-day course introduces the field of user experience and provides an excellent entry point to our other specialised training courses. UX processes and practices have become a central component of product design, service design and web design. This course introduces the wide range of methods used by UX practitioners including stakeholder engagement, research methods, requirements gathering, wireframe design, prototyping and usability testing.

“I would definitely recommend this course to others! The trainer is very knowledgeable and this came across in the course. Being a newbie to the whole area I wasn’t made to feel stupid or silly when asking questions – in fact, I was encouraged to do so.”Kieran Smith
Business Analyst, Capita Employee Benefits

Is it for you?
This course would greatly benefit anyone looking to incorporate the practice of UX into their work or the work of their project teams. You might be new to UX or you may want to enhance your existing knowledge of this area. You might be a product or project manager wanting to enhance your knowledge of UX to better understand the role it can play in your organisation. You’ll come away understanding the spectrum of UX methods that can be used to create meaningful and delightful websites, products and services.


What you will learn
Topics covered in this course include:
Understanding your users through research
Gaining insight from project stakeholders
Conducting competitor analysis and expert evaluations
Turning research data into useful models like personas and customer experience maps
Designing with wireframes and prototypes
Applying key usability principles in design
Designing for trust, emotional connection and to inspire action
Usability testing your designs to ensure maximum usability
How UX fits in with your organisation
“I really enjoyed the practical parts of the course and learning the whole process.“Ben Cohen
Innovation Manager, Macmillan Cancer Support

Learning objectives

After completing the training, you will:
Understand what user experience and human centred design is and how it can be applied throughout a project lifecycle
Understand which UX practices can add value to your projects
Discuss UX and the role it plays with greater confidence
Identify areas within the field of UX that you may want to investigate further
Necessary for remote learning
Access to Zoom
Access to Miro

Fundamentals of User Experience (UX) and Human Centred Design

<h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(97, 32, 103);">Course description</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">This is an intensive, one-day introduction to UX Strategy which will help you:</p><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Create evidence-based UX strategies for your products and services</li><li fr-original-style="" style="box-sizing: border-box;">Sell the benefits of a UX Strategy to your organisation</li><li fr-original-style="" style="box-sizing: border-box;">Plan your UX research and design activities</li><li fr-original-style="" style="box-sizing: border-box;">Understand how to differentiate your brand from your competitors&rsquo;</li><li fr-original-style="" style="box-sizing: border-box;">Develop the right products and services for your customers and your business</li></ul><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">It&rsquo;s fun, it&rsquo;s interactive and as well as meeting interesting people to&nbsp;exchange ideas&nbsp;and experiences with, you will&nbsp;learn about methods&nbsp;that will help you develop and improve your UX strategy.</p><blockquote style="color: rgb(33, 33, 33); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><p style="color: rgb(33, 33, 33) !important; font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33) !important;">&ldquo;<em fr-original-style="" style="box-sizing: border-box;">We have taken huge value and learnt loads. Bunnyfoot were not just making things look pretty, you really understand how people interact and gave clear evidence. You have techniques with teeth&hellip;you cannot ignore it, you make things work.</em>&rdquo;</p><cite style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Arlene McDermott</strong><br fr-original-style="" style="box-sizing: border-box;">Programme Manager, FCA</cite></blockquote><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-description.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-description.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Is it for you?</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Have you ever created products or services that met every business need, but didn&rsquo;t meet the expectations of your customers?</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Have any of your products and services delivered a great user experience but were unable to turn a profit?</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Have you ever wished you&rsquo;d run your ideas past your customers before committing time and money to them?</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Have you ever wondered how to demonstrate the importance of UX to your key stakeholders?</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">If the answer to any of these questions is &ldquo;yes&rdquo;, this course is for you.</p><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">What you will learn</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Topics covered in the course include:</p><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Examining what UX strategy is &ndash; and what it&rsquo;s not</li><li fr-original-style="" style="box-sizing: border-box;">How to know how ready your business is for UX Strategy</li><li fr-original-style="" style="box-sizing: border-box;">Defining the value proposition of your product or service</li><li fr-original-style="" style="box-sizing: border-box;">Defining a business model that addresses the needs of your customers and your business</li><li fr-original-style="" style="box-sizing: border-box;">How to analyse your competitors&rsquo; products and services to identify ways to differentiate yours</li><li fr-original-style="" style="box-sizing: border-box;">The importance of researching your user experience</li><li fr-original-style="" style="box-sizing: border-box;">Different ways of conducting UX research<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">How to translate a great strategy into great design</li><li fr-original-style="" style="box-sizing: border-box;">How to understand if your strategy is working</li></ul></li></ul><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Learning objectives</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"></p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">After completing the course, you will be able to:</p><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Describe what a good business strategy looks like</li><li fr-original-style="" style="box-sizing: border-box;">Create a business model for your product or service</li><li fr-original-style="" style="box-sizing: border-box;">Describe and discuss the benefits of customer research</li><li fr-original-style="" style="box-sizing: border-box;">Know when and how to conduct UX research and design activities</li><li fr-original-style="" style="box-sizing: border-box;">Conduct a competitor analysis</li><li fr-original-style="" style="box-sizing: border-box;">Monitor the success of your UX strategy</li></ul><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Necessary for remote training</h2><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Access to Zoom</li></ul><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure>

Course description
This is an intensive, one-day introduction to UX Strategy which will help you:
Create evidence-based UX strategies for your products and services
Sell the benefits of a UX Strategy to your organisation
Plan your UX research and design activities
Understand how to differentiate your brand from your competitors’
Develop the right products and services for your customers and your business
It’s fun, it’s interactive and as well as meeting interesting people to exchange ideas and experiences with, you will learn about methods that will help you develop and improve your UX strategy.
“We have taken huge value and learnt loads. Bunnyfoot were not just making things look pretty, you really understand how people interact and gave clear evidence. You have techniques with teeth…you cannot ignore it, you make things work.”Arlene McDermott
Programme Manager, FCA

Is it for you?
Have you ever created products or services that met every business need, but didn’t meet the expectations of your customers?
Have any of your products and services delivered a great user experience but were unable to turn a profit?
Have you ever wished you’d run your ideas past your customers before committing time and money to them?
Have you ever wondered how to demonstrate the importance of UX to your key stakeholders?
If the answer to any of these questions is “yes”, this course is for you.

What you will learn
Topics covered in the course include:
Examining what UX strategy is – and what it’s not
How to know how ready your business is for UX Strategy
Defining the value proposition of your product or service
Defining a business model that addresses the needs of your customers and your business
How to analyse your competitors’ products and services to identify ways to differentiate yours
The importance of researching your user experience
Different ways of conducting UX researchHow to translate a great strategy into great designHow to understand if your strategy is working

Learning objectives

After completing the course, you will be able to:
Describe what a good business strategy looks like
Create a business model for your product or service
Describe and discuss the benefits of customer research
Know when and how to conduct UX research and design activities
Conduct a competitor analysis
Monitor the success of your UX strategy
Necessary for remote training
Access to Zoom


Business Strategy

UX Strategy

<h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(97, 32, 103);">Course description</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">This one-day course will introduce you to Service Design and arm you with techniques to review and improve service quality across digital and physical touchpoints.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">You will leave with an understanding of service design principles and how to apply them using a suite of tools and techniques to employ, regardless of whether you&rsquo;re improving an existing service or designing one from scratch.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">The course is interactive, allowing participants to&nbsp;exchange experiences, raise questions and have discussions, practice some tools and you will look at your services from a new perspective.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"></p><blockquote style="color: rgb(33, 33, 33); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><p style="color: rgb(33, 33, 33) !important; font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33) !important;">&ldquo;<em fr-original-style="" style="box-sizing: border-box;">A really good balance of presentation and interactive exercises. The content was varied and thorough and exceeded its promise of teaching the fundamentals. The trainer&rsquo;s presentation skills are excellent and her teaching style was friendly, confident and inclusive.</em>&rdquo;</p><cite style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Gemma Barnes</strong></strong><br fr-original-style="" style="box-sizing: border-box;">Senior UX Designer, Quba</cite></blockquote><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-description.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-description.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Is it for you?</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"></p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">If you&rsquo;re desperate to understand what Service design actually means, what can make your customers tick and your employees enjoy their work more, this course is for you!</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Participants typically come from Design and UX, Customer service and IT, Marketing and Branding. We also regularly have Product managers and Developers as well as everyone else interested in acquiring new skills and developing more holistic approaches to product/service development and design.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"></p><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">What you will learn</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Topics covered in the course include:</p><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">The key principles of service design thinking</li><li fr-original-style="" style="box-sizing: border-box;">The roles of an effective service designer</li><li fr-original-style="" style="box-sizing: border-box;">How to improve customers&rsquo; service perceptions and build right customers&rsquo; expectations</li><li fr-original-style="" style="box-sizing: border-box;">Review of the key Service Design methods of research, insights modelling, ideation, prototyping and service testing&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Hands on activities of trying out the main tools such as ecosystem maps and empathy maps, customer journeys and service blueprints and quick-fire question rounds</li></ul><blockquote style="color: rgb(33, 33, 33); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><p style="color: rgb(33, 33, 33) !important; font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33) !important;">&ldquo;<em fr-original-style="" style="box-sizing: border-box;">Our trainer was enthusiastic and engaging. I liked the breakout sessions and having the ability to work in teams to explore different ideas.</em>&ldquo;</p><cite style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Kaylie Mitten</strong><br fr-original-style="" style="box-sizing: border-box;">Digital Product Manager, RSA</cite></blockquote><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Learning objectives</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"></p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">After completing the course, you will be able to:</p><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Understand the fundamentals of service design thinking and how to apply its principles and techniques in real life projects</li><li fr-original-style="" style="box-sizing: border-box;">Learn about customer expectations and perceptions and their impact on service design</li><li fr-original-style="" style="box-sizing: border-box;">Learn and practice main service design methods and tools along the service design process</li></ul><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Necessary for remote learning</h2><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Access to Zoom</li><li fr-original-style="" style="box-sizing: border-box;">Access to Miro</li></ul><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure>

Course description
This one-day course will introduce you to Service Design and arm you with techniques to review and improve service quality across digital and physical touchpoints.
You will leave with an understanding of service design principles and how to apply them using a suite of tools and techniques to employ, regardless of whether you’re improving an existing service or designing one from scratch.
The course is interactive, allowing participants to exchange experiences, raise questions and have discussions, practice some tools and you will look at your services from a new perspective.

“A really good balance of presentation and interactive exercises. The content was varied and thorough and exceeded its promise of teaching the fundamentals. The trainer’s presentation skills are excellent and her teaching style was friendly, confident and inclusive.”Gemma Barnes
Senior UX Designer, Quba

Is it for you?

If you’re desperate to understand what Service design actually means, what can make your customers tick and your employees enjoy their work more, this course is for you!
Participants typically come from Design and UX, Customer service and IT, Marketing and Branding. We also regularly have Product managers and Developers as well as everyone else interested in acquiring new skills and developing more holistic approaches to product/service development and design.


What you will learn
Topics covered in the course include:
The key principles of service design thinking
The roles of an effective service designer
How to improve customers’ service perceptions and build right customers’ expectations
Review of the key Service Design methods of research, insights modelling, ideation, prototyping and service testing
Hands on activities of trying out the main tools such as ecosystem maps and empathy maps, customer journeys and service blueprints and quick-fire question rounds
“Our trainer was enthusiastic and engaging. I liked the breakout sessions and having the ability to work in teams to explore different ideas.“Kaylie Mitten
Digital Product Manager, RSA

Learning objectives

After completing the course, you will be able to:
Understand the fundamentals of service design thinking and how to apply its principles and techniques in real life projects
Learn about customer expectations and perceptions and their impact on service design
Learn and practice main service design methods and tools along the service design process
Necessary for remote learning
Access to Zoom
Access to Miro


Service Design Courses (SDC)

Fundamentals of Service Design

<h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(97, 32, 103);">Course description</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Insights from research are not used if they live in spreadsheets and slide decks or sit as notes in your desk drawer. Learn how to bridge the gap between research and design by turning data and insight into useful design tools upon which you can act and communicate effectively.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">This 1 day introductory-level course explains how to distil customer data into actionable models such as personas, empathy maps, experience maps, and mental-content models, as well scenarios and the value proposition canvas. It also introduces the important topic of information architecture and how this can be constructed and tested for use in websites and other similar systems.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">It&rsquo;s fun, it&rsquo;s interactive and you&rsquo;ll meet interesting people to&nbsp;exchange ideas&nbsp;and experiences with. By the end of the course you will have produced something worthwhile&nbsp;and will go back to your desk&nbsp;armed with tools&nbsp;to ensure your research and insights translate into exceptional user centred designs.</p><blockquote style="color: rgb(33, 33, 33); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"></p></blockquote><blockquote style="color: rgb(33, 33, 33); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><p style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33) !important;">&ldquo;I cannot say enough about how good Andrew was. He was calm and very skilled. He was a fantastic leader for the course and I couldn&rsquo;t fault him or his skills. Very well run and would recommend him/his courses in a heartbeat&rdquo;</p><cite style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img width="160" height="166" alt="unite students" data-srcset="https://www.bunnyfoot.com/wp-content/uploads/2021/11/download-2.png 160w, https://www.bunnyfoot.com/wp-content/uploads/2021/11/download-2-87x90.png 87w, https://www.bunnyfoot.com/wp-content/uploads/2021/11/download-2-29x30.png 29w" data-src="https://www.bunnyfoot.com/wp-content/uploads/2021/11/download-2.png" data-sizes="(max-width: 160px) 100vw, 160px" src="https://www.bunnyfoot.com/wp-content/uploads/2021/11/download-2.png" sizes="(max-width: 160px) 100vw, 160px" srcset="https://www.bunnyfoot.com/wp-content/uploads/2021/11/download-2.png 160w, https://www.bunnyfoot.com/wp-content/uploads/2021/11/download-2-87x90.png 87w, https://www.bunnyfoot.com/wp-content/uploads/2021/11/download-2-29x30.png 29w" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Victoria Symons</strong><br fr-original-style="" style="box-sizing: border-box;">Senior UX UI Designer, Unite Students</cite></blockquote><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-description.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-description.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Is it for you?</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">If you are interested in distilling research and insight into powerful design tools that not only help you to understand your customers and but also provide clear direction for creating outstanding designs and services, then this course is for you. This is an introductory course and therefore assumes participants will have little or no previous experience with the maps and models described. We typically see UX researchers, designers, content designers, product and project managers, marketing managers, developers and user experience managers on this course.&nbsp;</p><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">What you will learn</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Topics covered in this course include:</strong></p><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">How to distil research into useful design tools</li><li fr-original-style="" style="box-sizing: border-box;">How to construct various models to better understand customer behaviour</li><li fr-original-style="" style="box-sizing: border-box;">How to produce customer journey maps</li><li fr-original-style="" style="box-sizing: border-box;">How to derive product feature requirements from your maps and models</li><li fr-original-style="" style="box-sizing: border-box;">How to construct and validate information architecture</li><li fr-original-style="" style="box-sizing: border-box;">Hands-on practical exercises</li></ul><blockquote style="color: rgb(33, 33, 33); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><p style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33) !important;">&ldquo;I&rsquo;d recommend this course, it details some great tools that people in the UX industry can use to share and present research findings and helpful workshop exercises to help get engagement from the whole team.&rdquo;</p><cite style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img width="310" height="163" alt="nhs digital" data-srcset="https://www.bunnyfoot.com/wp-content/uploads/2021/11/download-1.png 310w, https://www.bunnyfoot.com/wp-content/uploads/2021/11/download-1-300x158.png 300w, https://www.bunnyfoot.com/wp-content/uploads/2021/11/download-1-171x90.png 171w, https://www.bunnyfoot.com/wp-content/uploads/2021/11/download-1-57x30.png 57w" data-src="https://www.bunnyfoot.com/wp-content/uploads/2021/11/download-1.png" data-sizes="(max-width: 310px) 100vw, 310px" src="https://www.bunnyfoot.com/wp-content/uploads/2021/11/download-1.png" sizes="(max-width: 310px) 100vw, 310px" srcset="https://www.bunnyfoot.com/wp-content/uploads/2021/11/download-1.png 310w, https://www.bunnyfoot.com/wp-content/uploads/2021/11/download-1-300x158.png 300w, https://www.bunnyfoot.com/wp-content/uploads/2021/11/download-1-171x90.png 171w, https://www.bunnyfoot.com/wp-content/uploads/2021/11/download-1-57x30.png 57w" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Lisa Collins</strong><br fr-original-style="" style="box-sizing: border-box;">NHS Digital</cite></blockquote><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Learning objectives</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">After completing the training you will be able to:</p><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Describe and discuss the various models and design tools for taking a user centric approach</li><li fr-original-style="" style="box-sizing: border-box;">Turn research and insight data into useful design tools such as mental-content models, personas, and experience maps</li><li fr-original-style="" style="box-sizing: border-box;">Formulate requirements from your customer models to effectively drive a user centred design process</li></ul><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Necessary for Remote learning</h2><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Access to Zoom</li><li fr-original-style="" style="box-sizing: border-box;">Access to Miro</li></ul><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure>

Course description
Insights from research are not used if they live in spreadsheets and slide decks or sit as notes in your desk drawer. Learn how to bridge the gap between research and design by turning data and insight into useful design tools upon which you can act and communicate effectively.
This 1 day introductory-level course explains how to distil customer data into actionable models such as personas, empathy maps, experience maps, and mental-content models, as well scenarios and the value proposition canvas. It also introduces the important topic of information architecture and how this can be constructed and tested for use in websites and other similar systems.
It’s fun, it’s interactive and you’ll meet interesting people to exchange ideas and experiences with. By the end of the course you will have produced something worthwhile and will go back to your desk armed with tools to ensure your research and insights translate into exceptional user centred designs.

“I cannot say enough about how good Andrew was. He was calm and very skilled. He was a fantastic leader for the course and I couldn’t fault him or his skills. Very well run and would recommend him/his courses in a heartbeat”Victoria Symons
Senior UX UI Designer, Unite Students

Is it for you?
If you are interested in distilling research and insight into powerful design tools that not only help you to understand your customers and but also provide clear direction for creating outstanding designs and services, then this course is for you. This is an introductory course and therefore assumes participants will have little or no previous experience with the maps and models described. We typically see UX researchers, designers, content designers, product and project managers, marketing managers, developers and user experience managers on this course. 

What you will learn
Topics covered in this course include:
How to distil research into useful design tools
How to construct various models to better understand customer behaviour
How to produce customer journey maps
How to derive product feature requirements from your maps and models
How to construct and validate information architecture
Hands-on practical exercises
“I’d recommend this course, it details some great tools that people in the UX industry can use to share and present research findings and helpful workshop exercises to help get engagement from the whole team.”Lisa Collins
NHS Digital

Learning objectives
After completing the training you will be able to:
Describe and discuss the various models and design tools for taking a user centric approach
Turn research and insight data into useful design tools such as mental-content models, personas, and experience maps
Formulate requirements from your customer models to effectively drive a user centred design process
Necessary for Remote learning
Access to Zoom
Access to Miro


Customer Journey

Customer Journey Mapping, Modelling and Information Architecture

<h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(97, 32, 103);">Course description</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">This one-day course will empower you to conduct your very own behavioural research in which watching users try to accomplish tasks is the most effective and efficient way to make engaging, easy-to-use designs. Learn from our experts about important usability testing techniques, such as planning, facilitating, and engaging stakeholders.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">As with most things in life, the best way to become good at usability testing is practice! That&rsquo;s why this course contains not only lessons built on evidence-based approaches, but also gives you an opportunity to apply what you&rsquo;ve learned through a practical project. You will work in teams practicing planning and conducting a usability study and receive immediate expert feedback from the course instructors, who are also experienced consultants working on live client projects. It&rsquo;s fun, it&rsquo;s interactive and you will meet interesting people to exchange ideas and experiences with.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">By the end of the course, you&rsquo;ll leave with plenty of knowledge on how to run usability testing and improve the UX design of your project.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"></p><blockquote style="color: rgb(33, 33, 33); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><p style="color: rgb(33, 33, 33) !important; font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33) !important;">&ldquo;<em fr-original-style="" style="box-sizing: border-box;">The way we approach user testing will change for the better as a result of attending the course. Thanks Bunnyfoot!</em>&ldquo;</p><cite style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Josh Vince</strong></strong><br fr-original-style="" style="box-sizing: border-box;">Product Manager, TRX</cite></blockquote><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-description.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-description.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Is it for you?</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">If you are responsible for making improvements to the usability and performance of a website or app &ndash; this course is for you.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Perhaps you&rsquo;re a:</p><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Interface designers who want to experience hands-on techniques for testing and evaluating their designs with end users.</li><li fr-original-style="" style="box-sizing: border-box;">User experience professional with some usability testing experience under your belt but not formal training or current procedures in place.&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Developer on digital teams who want to validate their assumptions about users.</li><li fr-original-style="" style="box-sizing: border-box;">Project manager who wants to manage the usability testing projects/process.</li><li fr-original-style="" style="box-sizing: border-box;">Marketing manager who wants to see samples of usability test plans and other deliverables from usability tests.</li><li fr-original-style="" style="box-sizing: border-box;">Digital designers who want to learn the kind of practical knowledge that you can&rsquo;t get from reading a book.</li></ul><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">What you will learn</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Topics covered in the course include:</p><h4 style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Introduction to usability:</h4><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Why watching users attempt activities is better than interviewing them about their behaviour</li><li fr-original-style="" style="box-sizing: border-box;">Face-to-face (in lab usability testing sessions) vs. remote&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Formative versus summative testing</li><li fr-original-style="" style="box-sizing: border-box;">Remote research (moderated vs. unmoderated)</li></ul><h4 style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Preparing for a usability test study &ndash; creating your plan:</h4><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">How testing fits into a project or development cycle and when is best to test</li><li fr-original-style="" style="box-sizing: border-box;">Targeting, recruiting and finding the right participant for your study</li><li fr-original-style="" style="box-sizing: border-box;">Deciding on the number of participants required for your usability study and understanding when it is appropriate to increase this number&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Determining scope of study, what material will be tested, what to observe</li><li fr-original-style="" style="box-sizing: border-box;">How to create a good selection of test tasks and how to test whether they are appropriate&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">How to turn tasks into usable usability test scenarios that can be used within the usability test sessions&nbsp;</li></ul><h4 style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Run a remote, moderated usability test session:</h4><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Pilot testing your study</li><li fr-original-style="" style="box-sizing: border-box;">Moderation tips, techniques and how to avoid common mistakes&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Ethical rules you need to follow as a moderator&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Managing challenging situations- opportunity to share experience and stories from the field</li><li fr-original-style="" style="box-sizing: border-box;">Options when it comes to note taking and knowing what observations to look for and record&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">How to encourage other stakeholders to get involved/engage with the research sessions&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Step-by-step instruction on how to conduct your own usability studies</li><li fr-original-style="" style="box-sizing: border-box;">Instructor feedback to test moderators</li></ul><h4 style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">How to process the data captured: Finding, fixing and presenting back the usability problems uncovered:</h4><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Analyse your data with an affinity mapping and how not to feel overwhelmed</li><li fr-original-style="" style="box-sizing: border-box;">Generating research insights and design ideas/recommendations</li><li fr-original-style="" style="box-sizing: border-box;">Reporting your results effectively that will generate actions/reactions from your team/stakeholders&nbsp;</li></ul><blockquote style="color: rgb(33, 33, 33); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><p style="color: rgb(33, 33, 33) !important; font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33) !important;">&ldquo;<em fr-original-style="" style="box-sizing: border-box;">Very interactive. I liked the breaks between sections to write scenarios, fill in the boxes and sense check what learnt.</em>&ldquo;</p><cite style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Caroline Lambert</strong><br fr-original-style="" style="box-sizing: border-box;">Head of Customer Research, The FT</cite></blockquote><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Learning objectives</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"></p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">After completing the training, you will be able to:</p><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Describe and discuss the benefits of and key factors involved in usability testing</li><li fr-original-style="" style="box-sizing: border-box;">Recognise the components that make a good test</li><li fr-original-style="" style="box-sizing: border-box;">Specify and plan an appropriate usability test</li><li fr-original-style="" style="box-sizing: border-box;">Carry out a basic usability test</li><li fr-original-style="" style="box-sizing: border-box;">Analyse and report the results of a usability test</li></ul><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"></p><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Necessary for Remote learning</h2><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Access to Zoom</li><li fr-original-style="" style="box-sizing: border-box;">Access to Miro</li></ul><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure>

Course description
This one-day course will empower you to conduct your very own behavioural research in which watching users try to accomplish tasks is the most effective and efficient way to make engaging, easy-to-use designs. Learn from our experts about important usability testing techniques, such as planning, facilitating, and engaging stakeholders.
As with most things in life, the best way to become good at usability testing is practice! That’s why this course contains not only lessons built on evidence-based approaches, but also gives you an opportunity to apply what you’ve learned through a practical project. You will work in teams practicing planning and conducting a usability study and receive immediate expert feedback from the course instructors, who are also experienced consultants working on live client projects. It’s fun, it’s interactive and you will meet interesting people to exchange ideas and experiences with.
By the end of the course, you’ll leave with plenty of knowledge on how to run usability testing and improve the UX design of your project.

“The way we approach user testing will change for the better as a result of attending the course. Thanks Bunnyfoot!“Josh Vince
Product Manager, TRX

Is it for you?
If you are responsible for making improvements to the usability and performance of a website or app – this course is for you.
Perhaps you’re a:
Interface designers who want to experience hands-on techniques for testing and evaluating their designs with end users.
User experience professional with some usability testing experience under your belt but not formal training or current procedures in place.
Developer on digital teams who want to validate their assumptions about users.
Project manager who wants to manage the usability testing projects/process.
Marketing manager who wants to see samples of usability test plans and other deliverables from usability tests.
Digital designers who want to learn the kind of practical knowledge that you can’t get from reading a book.

What you will learn
Topics covered in the course include:
Introduction to usability:
Why watching users attempt activities is better than interviewing them about their behaviour
Face-to-face (in lab usability testing sessions) vs. remote
Formative versus summative testing
Remote research (moderated vs. unmoderated)
Preparing for a usability test study – creating your plan:
How testing fits into a project or development cycle and when is best to test
Targeting, recruiting and finding the right participant for your study
Deciding on the number of participants required for your usability study and understanding when it is appropriate to increase this number
Determining scope of study, what material will be tested, what to observe
How to create a good selection of test tasks and how to test whether they are appropriate
How to turn tasks into usable usability test scenarios that can be used within the usability test sessions
Run a remote, moderated usability test session:
Pilot testing your study
Moderation tips, techniques and how to avoid common mistakes
Ethical rules you need to follow as a moderator
Managing challenging situations- opportunity to share experience and stories from the field
Options when it comes to note taking and knowing what observations to look for and record
How to encourage other stakeholders to get involved/engage with the research sessions
Step-by-step instruction on how to conduct your own usability studies
Instructor feedback to test moderators
How to process the data captured: Finding, fixing and presenting back the usability problems uncovered:
Analyse your data with an affinity mapping and how not to feel overwhelmed
Generating research insights and design ideas/recommendations
Reporting your results effectively that will generate actions/reactions from your team/stakeholders
“Very interactive. I liked the breaks between sections to write scenarios, fill in the boxes and sense check what learnt.“Caroline Lambert
Head of Customer Research, The FT

Learning objectives

After completing the training, you will be able to:
Describe and discuss the benefits of and key factors involved in usability testing
Recognise the components that make a good test
Specify and plan an appropriate usability test
Carry out a basic usability test
Analyse and report the results of a usability test

Necessary for Remote learning
Access to Zoom
Access to Miro


Usability Testing

About this course
This course gives every learner like you really good foundational stones of what is required to become a professional medium or psychic.  You’ll gain new skills, upgrading your ability, and possibly turning it into a new career should you choose to do so.  

By completing this course, you will gain vital information and knowledge giving you the confidence to start conducting short, accurate, evidential mediumship in-person and on-zoom readings, connecting you to people all around the world.

The Mechanics of Mediumship helps learners like you become a more impactful, professional medium who holds up the banner for spiritual integrity. A medium who works in the light, with compassion and respect for the sitter, the spirit communicator and ultimately those spirit side of life.

I will teach you how to deliver industry ‘best practices’ in both your psychic and in your mediumship work, as well as giving you resources to aid in your spiritual learning and development.  I'll also share guidance so you too can deliver those amazing, accurate, impactful, evidential readings. That will offer hope, love, courage and healing to those you seek you out. And for some you’ll provide the much-needed closure needed in their grief journey, as you provide evidence that life does really continue past this physical death. 

Life like love does not die. It just moves from one dimension to another, and if we take the time, we can connect with loved ones gone before us.

What you will learn.
This course runs over 5 weeks and during our time together we will explore:
1: What mediumship is and the different types, including your role as a professional medium and the differences between working in the psychic modality and when you are connected to spirit. 
2: Activating and building your power within, and the difference between meditation, and attunement both to the spirit world and using your psychic modality.
3: The six different senses available to you, which are your strongest and whether you are perceiving them objectively or subjectively. 
4: What is and what is not evidence in mediumship, understanding the different types of evidence available and defining practical and emotional evidence.
5: Surrendering to spirit, building confidence to receive specific unique information, and understanding the reasons why you receive a no response.  Guidance on making positive, strong, statements filling your sitter with confidence, building a truly extraordinary professional reading.

The Psychic Medium Handbook

Psychic Development

The Mechanics of Mediumship.  A beginners guide to everything you need to know.  How to become a professional psychic medium.  Able to give short, accurate, evidential messages.  
This course runs over 5 weeks and during our time together we will explore five easy to follow parts.
1: What mediumship is and the different types, including your role as a professional medium and the differences between working in the psychic modality and when you are connected to spirit. 
2: Activating and building your power within, and the difference between meditation, and attunement both to the spirit world and using your psychic modality.
3: The six different senses available to you, which are your strongest and whether you are perceiving them objectively or subjectively. 
4: What is and what is not evidence in mediumship, understanding the different types of evidence available and defining practical and emotional evidence.
5: Surrendering to spirit, building confidence to receive specific unique information, and understanding the reasons why you receive a no response.  Guidance on making positive, strong, statements filling your sitter with confidence, building a truly extraordinary professional reading.


The Mechanics of Mediumship Spring

Chelmsford

Stratford

The Temporary Works Coordinator course will provide you with knowledge of the role. You will also gain a good understanding of risk management on a temporary works site.
Course Objectives:
By the end of the course, the delegate will gain knowledge of:
The need for a temporary works co-ordinator
The day-to-day roles of others involved in the temporary works procedures
Risk assessments and method statements
Best procedures as stated in BS 5975:2019
Course Content:
The content covered by the CITB course includes:
Various groups and types of Temporary Works
Case studies, procedures and policies of Temporary Works
BS5975:2019
CDM Regulations
Legislation and relevant Codes of Practice
Register for Temporary Works, design requirements and checks
Standard solutions and guidance design documents
Temporary works Co-ordinator – job role and responsibilities
Assessment:
To successfully complete the course, you will need to get 72% or above in the final exam. The trainer encourages the delegates to be interactive and involved throughout the training.
Certificate:
The certificate for this course is valid for 5 years.
Instructions
Please note all Temporary Works Coordinator courses with the venue “Remote Learning” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox.

SMC Safety Solutions

Temporary Works Coordinator (TWC) - 2 Day Course

The Temporary Works Supervisor course will provide you with knowledge of the role. You will also gain a good understanding of risk management on a temporary works site.
Course Objectives:
By the end of the course, the delegate will gain knowledge of:
Have gained an understanding of the importance of cooperation and teamwork on a temporary works site
Understand the legal duties of the role
Have a stronger awareness of risk management on-site as well as the roles of a supervisor and their fellow employees on site
Leave the course with an understanding of the “4C’s”, Communication, Cooperation, Coordination and Competency
Course Content:
Different groups and types of Temporary Works
BS5975:2019
CDM Regulations
Legislation and Codes of Practice
Temporary Works Register, Design Brief and Design
Case studies, policy and procedures, Standard solutions and permitted drawings
Risk assessments, method statements
Safe systems of work
The roles and duties of a Temporary Works Supervisor
Assessment:
To successfully complete the course, you will need to get 72% or above in the final exam. The trainer encourages the delegates to be interactive and involved throughout the training.
Certificate:
The certificate for this course is valid for 5 years.
Instructions
Please note all Temporary Works Supervisor courses with the venue “Remote Learning” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox.

Temporary Works Supervisor (TWS)

<h2 id="isPasted" style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);">About this event</h2><div style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);"><h3 style="color: rgb(30, 10, 60); box-sizing: border-box;" fr-original-style=" color: rgb(30, 10, 60);">COURSE INTRODUCTION</h3><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">This course covers Tuberculosis, latent and active, diagnosis, screening and testing, groups offered vaccine, symptoms and treatment; within the current regulatory and legal framework. We discuss Mantoux, BCG techniques, IGRA testing, Scar identification and current issues. The course is hands-on and practical and each participant receives a certificate after successfully completing the course.</p><h3 style="color: rgb(30, 10, 60); box-sizing: border-box;" fr-original-style=" color: rgb(30, 10, 60);">AIMS AND OBJECTIVES</h3><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Be able to provide accurate and up to date information about BCG and TB vaccines</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Update staff on current issues</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Provide a safe, effective and high standard of care</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><br fr-original-style="" style="box-sizing: border-box;"></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">COURSE CONTENTS</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; The aims of TB immunisation: national policy and schedules</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; History of TB</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; How common is TB</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Epidemiology and current statistics</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Screening and testing</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Latent TB infection</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Active TB disease</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Signs and symptoms of TB</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Diagnosis</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; IGRA Testing</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Treatment</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Management</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; TB Vaccination</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Practical workshop</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Technique-intradermal</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; BCG Technique</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Mantoux / Technique</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Scar identification</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; The legal aspects of vaccination</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Prescribing vaccines</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Storage and handling of vaccines - cold chain</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Correct administration of vaccines</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Record-keeping and reporting</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Competence Assessment</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Ref: National Minimum Standards for Immunisation Training, PHE and RCN, Immunisation for Infectious Diseases</p><h3 style="color: rgb(30, 10, 60); box-sizing: border-box;" fr-original-style=" color: rgb(30, 10, 60);">WHO SHOULD ATTEND?</h3><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Nurses - Primary Care, Secondary Care</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Occupational Health Staff</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Doctors - Occupational Health</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Military Staff</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Midwives</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Neonatal Nurses</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; School Nurses</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Includes All course materials and certificate of attendance</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">AB Health Group awards CPD points / certificate of attendance for each course. &nbsp;If you would prefer an accredited certificate by our accrediting body Aim Qualifications we can organise this. &nbsp;The charge for the certificate including postage is &pound;30.00.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><br fr-original-style="" style="box-sizing: border-box;"></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Annie Barr AB Health Group</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Organiser Description</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Annie Barr is a leading provider of high quality, accredited healthcare training. With a selection of engaging healthcare training that has been developed by experts to equip you and your workforce with the skills, knowledge and competence needed to provide compassionate and high quality care.</p></div>

About this event
COURSE INTRODUCTION
This course covers Tuberculosis, latent and active, diagnosis, screening and testing, groups offered vaccine, symptoms and treatment; within the current regulatory and legal framework. We discuss Mantoux, BCG techniques, IGRA testing, Scar identification and current issues. The course is hands-on and practical and each participant receives a certificate after successfully completing the course.
AIMS AND OBJECTIVES
• Be able to provide accurate and up to date information about BCG and TB vaccines
• Update staff on current issues
• Provide a safe, effective and high standard of care


COURSE CONTENTS
• The aims of TB immunisation: national policy and schedules
• History of TB
• How common is TB
• Epidemiology and current statistics
• Screening and testing
• Latent TB infection
• Active TB disease
• Signs and symptoms of TB
• Diagnosis
• IGRA Testing
• Treatment
• Management
• TB Vaccination
• Practical workshop
• Technique-intradermal
• BCG Technique
• Mantoux / Technique
• Scar identification
• The legal aspects of vaccination
• Prescribing vaccines
• Storage and handling of vaccines - cold chain
• Correct administration of vaccines
• Record-keeping and reporting
• Competence Assessment
Ref: National Minimum Standards for Immunisation Training, PHE and RCN, Immunisation for Infectious Diseases
WHO SHOULD ATTEND?
• Nurses - Primary Care, Secondary Care
• Occupational Health Staff
• Doctors - Occupational Health
• Military Staff
• Midwives
• Neonatal Nurses
• School Nurses
Includes All course materials and certificate of attendance
AB Health Group awards CPD points / certificate of attendance for each course. If you would prefer an accredited certificate by our accrediting body Aim Qualifications we can organise this. The charge for the certificate including postage is £30.00.


Annie Barr AB Health Group
Organiser Description
Annie Barr is a leading provider of high quality, accredited healthcare training. With a selection of engaging healthcare training that has been developed by experts to equip you and your workforce with the skills, knowledge and competence needed to provide compassionate and high quality care.

AB Health Group

Health & Wellbeing

General Health

Medical Training

Professional Development

Public Health

BCG/Mantoux and TB - Webinar

TB / BCG Training WEBINAR

Bournemouth

Our Virtual (via Zoom) course provide the same high-quality tuition as our classroom-based sessions. Quarterly meetings will take place at the Academy



Dental Nursing Diploma with National Examining Board for Dental Nurses (NEBDN) is an internationally recognised qualification that will allow you to work as a Dental Nurse in hospitals, NHS and private dental practices.

Successful completion of Dental Nursing Diploma course will enable you to register as a Dental Care Professional with the General Dental Council (GDC) and practice as a qualified Dental Nurse.


Discover the exciting world of dental nursing and be a part of a growing field that offers endless opportunities for growth and development.
How will you learn?
In addition to our traditional class-based tuition, we also offer Virtual (via Zoom) Learning courses to cater to different learning preferences. Our Virtual Learning courses provide the same high-quality tuition as our classroom-based sessions. To participate, you will need a laptop, PC, smart phone or tablet with a built-in or external camera and microphone. From the comfort of your own home, you will have the opportunity to communicate with your tutor and classmates through video chat, using your phone or computer camera. This allows for seamless interaction, discussions, and collaborative learning.

Quarterly meetings at the Academy
To ensure a well-rounded learning experience, you will be required to attend face-to-face lessons at the Academy on a quarterly basis, which means every three months. These sessions serve several important purposes:

Practical Units: Some aspects of the course require hands-on practical training. The face-to-face lessons will cover these practical units, allowing you to gain valuable experience and apply the knowledge you have acquired during the virtual learning sessions.

Tests and Mock Exams: These assessments are important for evaluating your progress, identifying areas for improvement, and preparing you for the final exams. The Academy will provide a controlled and supervised environment to ensure the integrity and fairness of these assessments.
Attending quarterly face-to-face lessons provides a balanced approach to your learning journey. It combines the convenience and flexibility of virtual learning with the benefits of in-person interactions, practical training, and assessments. By participating in these sessions, you will have the opportunity to reinforce your knowledge, receive personalized feedback, and build a stronger connection with your tutor and classmates.
The Academy is dedicated to supporting your growth and success in dental nursing field, and the face-to-face lessons are an integral part of that commitment.



Being a Dental Nurse can be an exciting and fulfilling career that allows you to make a positive impact on people’s lives while enjoying a variety of work and opportunities to learn and grow. You’ll get to work with an amazing dental team and get to know patients, helping them to feel at ease and comfortable during their visit. You’ll be the one behind the scene making sure everything runs smoothly, and you’ll be the one that patients will turn to for assistance. You’ll also get to be a part of the latest advancements in dental technology and treatment. And on top of all that, you get to have a flexible schedule and a good earning potential, with the potential to advance in your career. All in all, being a dental nurse is one of the most exciting and fulfilling career that you can have, and you’ll get to leave work every day knowing you’ve made a real difference in the lives of others.


The course is delivered by Team of Dental Professionals who are examiners, dentists and experienced Dental tutors with years of experience in teaching Dentistry.
Dental Nurses are involved in a wide range of procedures, from routine check-ups to complex surgeries, which can make the job interesting and varied.

Patient-centered care: Dental Nurses have a direct impact on the patient’s experience and can make a positive difference in people’s lives by providing them with quality care.

Professional development: Dental Nurses have the opportunity to continue their education and expand their skills, leading to advancement and new opportunities in the field.
No previous experience required – we will teach you from A to Z.
Do you need a job?
Yes, you will have 3 months’ time from the start of your course to find a placement.
The Academy provides a list of Private and NHS Dental Surgeries, who are regularly contacting us when looking for more Trainee Dental Nurses, so you can contact them directly as a registered student at the Academy. This is a paid job, unless you would like to work voluntary for personal reasons. We also provide a reference letter to the employee in case you need it.
The course is ideal for you if:
You are looking for a qualification that leads to employment
You intend to participate within dentistry and make a positive contribution to the dental health
You wish to learn how to maintain high standards of hygiene, cleanliness, health & safety
You enjoy interacting with multidisciplinary team and different people


The curriculum is based on the GDC (General Dental Council) registration requirements for dental nurses. It sets out the knowledge, skills and behavioural requirements that should be developed and demonstrated. These are set out in terms of professional competencies, with the assessment method clearly outlined (e.g. how the skills and knowledge will be assessed in the final examinations – via written questions such as multiple choice (MCQ) or extended matching questions (EMQ) or via Objective Structured Clinical Examinations – OSCEs). We are proud to announce that our Dental Nursing students has the highest examination pass rate in OSCE examinations!
Free services– workshops, mock exams, eRoE marking and internal moderation.


Earn while you learn could be another benefit for doing this course. We provide a list of Private Surgeries who have been working with us for the last 14 years and looking to recruit more Trainee Dental Nurses.
Working together – At our Dental Department, we prioritise working together with our learners every step of the way. We firmly believe in providing unwavering support, equipping you with the necessary tools, skills, and assistance to ensure your success. We take immense pride in the achievements of our students, with a long list of graduates boasting remarkable success stories. Our commitment to your success serves as the foundation for our own accomplishments
What Can You Expect to Earn as a Dental Nurse? Compared to other caring professions, Dental Nursing is well paid and offers plenty of opportunity for continued training and development. This is great for those looking on a the long-term plan for their career and those who wish to work their way up the ladder through continued learning, experience & hard work. Trainee Dental Nurse salary for standard working week will be around £23,000 per annum. Average wage for a qualified Dental Nurses between £40,417 to £42,350 p.a.
When are the exams?
There are two exams:
1. Multiple choice theory exam. November and March.
2. Practical exam. January and June. 
Record of Experience (eROE)
To be eligible to sit your first exam, you have to complete your electronic Record of Experience (eROE). The eROE has to be submitted to your tutor by 31st Jan for March exam, and 31st August for November exam. 
London Waterloo Academy supports Mouth Cancer Research Foundation and encouraging learners to raise the awareness and participate in annual 10k walk.



Study mode – virtual (via Zoom) live stream lessons combined with a quarterly meetings Saturday/Sunday at the Academy
Duration – 1 year (part time)
Virtual (via Zoom) classes – once a week
Quarterly meetings at the Academy – date are discussed with the group in advance
Next Intake/start dates (please choose one for your course to start):
21 September 2024, Saturday classes from 9am to 11am
Registration fee – £300 (includes: administration, workshops, mock exams, RoE marking, internal moderation of RoE)
Tuition Fees – £1,400 (we offer payment plan, and accept instalments)
Exam fee – £510 will be charged at the point of candidate registration with NEBDN
One day introduction course – for those who are considering/not sure whether to step up into the Dental Industry £50.00
Call us +44 (0) 7484 014980 or email to info@waterlooacademy.co.uk or Facebook – London Waterloo Academy
Office location: The Foundry, 156 Blackfriars Rd, London SE1 8EN (Southwark Station (2-3 min walk) and Waterloo/Blackfriars Station (10 min walk))

London Waterloo Academy

Dental Nurse

Dental Assistant

VIRTUAL DENTAL NURSING DIPLOMA

Registration Fee

Tuition Fee

Exam Fee

One Day Introduction Course

Redhill

<h3><b>Objective-C programming training course description</b></h3>
      <p> A hands on introduction that will allow you to master
Objective-C and start using it to write powerful native
applications for even the newest Macs and iOS
devices! Using The step-by-step approach, will let you
get comfortable with Objective-C's unique capabilities
and Apple's Xcode 5 development environment. Make
the most of Objective-C objects and messaging. Work
effectively with design patterns, collections, blocks,
foundation classes, threading, Git and a whole lot more.
Every session builds on what you've already learned,
giving a rock-solid foundation for real-world success!</p>
        
				<h5><b>What will you learn</b></h5>
				<ul>
				 
	   <li>Use Xcode 5.</li>
					<li>Declare classes, instance variables, properties,
methods, and actions.</li>
                    <li>Use arrays, dictionaries, and sets.</li>
                    <li>Expand and extend classes with protocols,
delegates, categories, and extensions.</li>
                    <li>Use Apple's powerful classes and frameworks.</li>
                  </ul>
        <h5>
        <b>Objective-C programming training course details</b> </h5>
				<div>
					<div>
						<ul>
							<li><b> Who will benefit:</b> </li>
							
            <p>Developers wanting to learn Objective-C.
							</p>
              
							<li><b>Prerequisites:</b></li>
							
              <p>Software development fundamentals.
							</p>
              
							<li><b>Duration</b></li>
							
              <p>5 days
						</p>
              
							
              
              
						</ul>
					</div>
				</div>
      <h3><b>Objective-C programming training course contents</b></h3>
     <ul>
				<li><span>PART 1: GETTING STARTED WITH OBJECTIVE-C</span> </li><p>
</p><li>The Developer Program:</li><p>
Objective-C, enrolling as an Apple Developer, setting up the development environment, Xcode. Your first project.

</p><li>OO programming with Objective-C: </li><p>
OO projects, Frameworks, classes and instances, encapsulation, accessors, Inheritance.

</p><li>OO features in Objective-C: </li><p>
Messages, methods, working with id, nesting messages, method signatures and parameters. allocating and initializing objects. Using Xcode: Xcode, source code control, git and Xcode, Using a Remote Repository.

</p><li>Compiler Directives: </li><p>
Projects, Compiler Directives, Prefix headers, main.m, .h files.


</p><li><span>PART 2: OBJECTIVE-C BASICS</span> </li><p>
 </p><li>Messaging in a Testbed App: </li><p>
Setting Up the Testbed Apps, Adding a Text Field and Connecting It to Your Code, Sending a Message to the Text Field, Reviewing the Message Syntax.

</p><li>Declaring a Class in an Interface File: </li><p>
Context, Creating an Instance Variable with id, What Happens When Execution Stops, dynamic binding, Creating an Instance Variable for with the Class Name and with a Superclass Name, instance variable visibility.

</p><li>Properties in an Interface File: </li><p>
Interface Variables vs Properties, Declared Properties, Using Attributes. Implementing Properties. @synthesize, @dynamic.

</p><li>Methods in an Interface File: </li><p>
Methods in a Class, class and instance methods, Method declaration, returning complex data structures from Methods.

</p><li>Actions in an Interface File: </li><p>
Actions, Actions in OS X and iOS, disconnecting actions.

</p><li>Routing messages with selectors: </li><p>
Receiver and selector objects in messages, Objective-C Runtime, SEL and @selector (), performSelector, NSInvocation, testing whether an Instance can respond to a selector.

</p><li>Building on the Foundation: </li><p>
The Foundation Framework, Foundation Classes, Foundation Paradigms and Policies; Mutability, class clusters, notifications.

</p><li>Defining a Class in Implementation Files: </li><p>
Projects, dynamic typing, creating a new App, implementing a method, expanding Classses with init Methods.

</p><li>Organizing Data with Collections: </li><p>
Collecting Objects, Property Lists, Runtime, comparing the Collection Classes, Creating a Collection, Objective-C Literal Syntax, Enumerating collections, Testing Membership in a Collection, Accessing an Object in a Collection.

</p><li>Managing Memory and Runtime Objects: </li><p>
Managing objects in memory, managing reference counts manually and with ARC, variable qualifiers, variable autorelease.


			</p><li><span>PART 3: EXPANDING AND EXTENDING CLASSES</span> </li><p>
</p><li>Protocols and Delegates: </li><p>
Subclassing, Protocols, Delegates, Looking Deeper Inside Protocols.

</p><li>Categories and Extensions: </li><p>
Comparing categories and protocols, categories vs subclasses, working with categories, class extensions, informal protocols.

</p><li>Associative References and Fast Enumeration: </li><p>
Objective-C 2.0 Time-Saving Features, Extending Classes by Adding Instance Variables (Sort of), Using Fast Enumeration.

</p><li>Blocks: </li><p>
Revisiting Blocks, Callbacks, Blocks, Exploring Blocks in Cocoa, Cocoa Blocks and Memory.


	</p><li><span>PART 4: BEYOND THE BASICS </span></li><p>
</p><li>Handling Exceptions and Errors: </li><p>
Exception and Error classes: NSException, NSError, Identifying exceptions, throwing exceptions, catching exceptions.

</p><li>Queues and Threading: </li><p>
Getting Started with Concurrency, Introducing Queues, Dispatch Sources, Using Dispatch Queues.

</p><li>Working with the Debugger: </li><p>
Logging Information, Console Logs, NSLog, Smart Breakpoints, enhancing breakpoints with messages.

</p><li>Using Xcode Debug Gauges for Analysis: </li><p>
Debug Gauges, Monitoing CPU and memory utilization, monitoring energy, Using Instruments.


</p><li><span>PART 5: OPTIONAL TOPICS </span></li><p>
</p><li>C Syntax Summary: </li><p>
Data Types, Control Structures.

</p><li>Apps, Packages, and Bundles: </li><p>
Project Bundles, lproj Files, Asset Catalogs, plist Files, Precompiled Header Files (.pch).

</p><li>Archiving and Packaging Apps for Development and Testing: </li><p>
Archiving.</p>
			
      </ul>

Objective-C programming training course description
 A hands on introduction that will allow you to master
Objective-C and start using it to write powerful native
applications for even the newest Macs and iOS
devices! Using The step-by-step approach, will let you
get comfortable with Objective-C's unique capabilities
and Apple's Xcode 5 development environment. Make
the most of Objective-C objects and messaging. Work
effectively with design patterns, collections, blocks,
foundation classes, threading, Git and a whole lot more.
Every session builds on what you've already learned,
giving a rock-solid foundation for real-world success!
What will you learn
Use Xcode 5.
Declare classes, instance variables, properties,
methods, and actions.
Use arrays, dictionaries, and sets.
Expand and extend classes with protocols,
delegates, categories, and extensions.
Use Apple's powerful classes and frameworks.
Objective-C programming training course details
Who will benefit:
Developers wanting to learn Objective-C. 
Prerequisites:
Software development fundamentals. 
Duration
5 days 
Objective-C programming training course contents
PART 1: GETTING STARTED WITH OBJECTIVE-C


The Developer Program:

Objective-C, enrolling as an Apple Developer, setting up the development environment, Xcode. Your first project. 
OO programming with Objective-C:

OO projects, Frameworks, classes and instances, encapsulation, accessors, Inheritance. 
OO features in Objective-C:

Messages, methods, working with id, nesting messages, method signatures and parameters. allocating and initializing objects. Using Xcode: Xcode, source code control, git and Xcode, Using a Remote Repository. 
Compiler Directives:

Projects, Compiler Directives, Prefix headers, main.m, .h files. 
PART 2: OBJECTIVE-C BASICS
 
Messaging in a Testbed App:

Setting Up the Testbed Apps, Adding a Text Field and Connecting It to Your Code, Sending a Message to the Text Field, Reviewing the Message Syntax. 
Declaring a Class in an Interface File:

Context, Creating an Instance Variable with id, What Happens When Execution Stops, dynamic binding, Creating an Instance Variable for with the Class Name and with a Superclass Name, instance variable visibility. 
Properties in an Interface File:

Interface Variables vs Properties, Declared Properties, Using Attributes. Implementing Properties. @synthesize, @dynamic. 
Methods in an Interface File:

Methods in a Class, class and instance methods, Method declaration, returning complex data structures from Methods. 
Actions in an Interface File:

Actions, Actions in OS X and iOS, disconnecting actions. 
Routing messages with selectors:

Receiver and selector objects in messages, Objective-C Runtime, SEL and @selector (), performSelector, NSInvocation, testing whether an Instance can respond to a selector. 
Building on the Foundation:

The Foundation Framework, Foundation Classes, Foundation Paradigms and Policies; Mutability, class clusters, notifications. 
Defining a Class in Implementation Files:

Projects, dynamic typing, creating a new App, implementing a method, expanding Classses with init Methods. 
Organizing Data with Collections:

Collecting Objects, Property Lists, Runtime, comparing the Collection Classes, Creating a Collection, Objective-C Literal Syntax, Enumerating collections, Testing Membership in a Collection, Accessing an Object in a Collection. 
Managing Memory and Runtime Objects:

Managing objects in memory, managing reference counts manually and with ARC, variable qualifiers, variable autorelease. 
PART 3: EXPANDING AND EXTENDING CLASSES


Protocols and Delegates:

Subclassing, Protocols, Delegates, Looking Deeper Inside Protocols. 
Categories and Extensions:

Comparing categories and protocols, categories vs subclasses, working with categories, class extensions, informal protocols. 
Associative References and Fast Enumeration:

Objective-C 2.0 Time-Saving Features, Extending Classes by Adding Instance Variables (Sort of), Using Fast Enumeration. 
Blocks:

Revisiting Blocks, Callbacks, Blocks, Exploring Blocks in Cocoa, Cocoa Blocks and Memory. 
PART 4: BEYOND THE BASICS


Handling Exceptions and Errors:

Exception and Error classes: NSException, NSError, Identifying exceptions, throwing exceptions, catching exceptions. 
Queues and Threading:

Getting Started with Concurrency, Introducing Queues, Dispatch Sources, Using Dispatch Queues. 
Working with the Debugger:

Logging Information, Console Logs, NSLog, Smart Breakpoints, enhancing breakpoints with messages. 
Using Xcode Debug Gauges for Analysis:

Debug Gauges, Monitoing CPU and memory utilization, monitoring energy, Using Instruments. 
PART 5: OPTIONAL TOPICS


C Syntax Summary:

Data Types, Control Structures. 
Apps, Packages, and Bundles:

Project Bundles, lproj Files, Asset Catalogs, plist Files, Precompiled Header Files (.pch). 
Archiving and Packaging Apps for Development and Testing:

Archiving.

Systems & Network Training

Network & Security

Network Engineer

Objective-C programming

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Objective setting is the foundation of all good management. Without objectives, you will never be able to focus on achievement, nor manage the various aspects of your work and working relationships. This course covers your ability to think through and define the results you and your team wish to achieve in the future, taking you through an eight-step process, which is constantly subject to change and review.&nbsp;</p>

Objective setting is the foundation of all good management. Without objectives, you will never be able to focus on achievement, nor manage the various aspects of your work and working relationships. This course covers your ability to think through and define the results you and your team wish to achieve in the future, taking you through an eight-step process, which is constantly subject to change and review. 

Skillogy International

Goal Setting

Key Performance Indicators (KPIs)

Leadership Skills

Soft Skills

Team Management

Objective

Management Skills

Objective setting is the foundation of all good management. Without objectives, you will never be able to focus on achievement, nor manage the various aspects of your work and working relationships. This course covers your ability to think through and define the results you and your team wish to achieve in the future, taking you through an eight-step process, which is constantly subject to change and review.  

Objective Setting

Course

Complete 5 courses to gain a Certificate from the Chartered Management Institute

Course with CMI Certificate

<div> <div>     </div> <div>  <div> <div> <h3><strong>Highlights of the Course</strong></h3> <ul> <li><strong>Course Type:</strong> Online Learning</li> <li><strong>Duration:</strong> 1 hour</li> <li><strong>Tutor Support:</strong> Tutor support is included</li> <li><strong>Customer Support:</strong> 24/7 customer support is available</li> <li><strong>Quality Training:</strong> The course is designed by an industry expert</li> <li><strong>Recognised Credential:</strong> Recognised and Valuable Certification</li> <li><strong>Completion Certificate:</strong> Free Course Completion Certificate Included</li> <li><strong>Instalment:</strong> 3 Installment Plan on checkout</li> </ul> </div> </div> <div> <div> <hr /> <h3><strong>What you will learn from this course?</strong></h3> <ul> <li>Gain comprehensive knowledge about meeting management</li> <li>Understand the core competencies and principles of meeting management</li> <li>Explore the various areas of meeting management</li> <li>Know how to apply the skills you acquired from this course in a real-life context</li> <li>Become a confident and expert manager or leader</li> </ul> <hr /> <h3><strong>Objective Setting</strong></h3> <p>This objective setting course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world.</p> <p>Setting clear and precise goals and objectives ensure that everyone is working towards the same goal, allowing for business and personal growth. Objectives clarify priorities and allow employees to allocate their time and resources more effectively. They also introduce a way of understanding how work will be measured and evaluated, thus enabling employees to evaluate their own performance, and make adjustments as necessary.</p> <p>This objective setting course aims to help you write effective objectives that deliver results. It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting.</p> <h3><strong>Who is this Course for?</strong></h3> <p>This comprehensive Objective Setting course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this meeting management can also take this course.<br /> Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector.</p> <h3><strong>Entry Requirements</strong></h3> <p>This Objective Setting course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection.</p> <h3><strong>Assessment</strong></h3> <p>This Objective Setting course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%.</p> <h3><strong>Advance Your Career</strong></h3> <p>This Objective Setting course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume.</p> </div> </div> </div> </div><h3><strong>Recognised Accreditation</strong></h3> <p></p> <p>This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement.</p><div> <h3> <span>Course Curriculum</span> </h3> <div> <table> <tbody><tr> <td colspan="4">Obtain Your Certificate</td> </tr> <tr> <td><i></i></td> <td> Order Your Certificate of Achievement </td> <td> </td> <td><span><i></i> 00:00:00</span></td> </tr> <tr> <td colspan="4">Module 1: Why Goals and Objectives are Important</td> </tr> <tr> <td colspan="4">Module 2: SMART Objectives</td> </tr> <tr> <td colspan="4">Module 3: Tips for Successful Objective Setting</td> </tr> </tbody></table></div> </div>

Highlights of the Course
Course Type: Online Learning
Duration: 1 hour
Tutor Support: Tutor support is included
Customer Support: 24/7 customer support is available
Quality Training: The course is designed by an industry expert
Recognised Credential: Recognised and Valuable Certification
Completion Certificate: Free Course Completion Certificate Included
Instalment: 3 Installment Plan on checkout



What you will learn from this course?
Gain comprehensive knowledge about meeting management
Understand the core competencies and principles of meeting management
Explore the various areas of meeting management
Know how to apply the skills you acquired from this course in a real-life context
Become a confident and expert manager or leader



Objective Setting
This objective setting course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world.
Setting clear and precise goals and objectives ensure that everyone is working towards the same goal, allowing for business and personal growth. Objectives clarify priorities and allow employees to allocate their time and resources more effectively. They also introduce a way of understanding how work will be measured and evaluated, thus enabling employees to evaluate their own performance, and make adjustments as necessary.
This objective setting course aims to help you write effective objectives that deliver results. It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting.
Who is this Course for?
This comprehensive Objective Setting course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this meeting management can also take this course.
 Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector.
Entry Requirements
This Objective Setting course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection.
Assessment
This Objective Setting course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%.
Advance Your Career
This Objective Setting course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume.
Recognised Accreditation

This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement.
 Course Curriculum 
Obtain Your Certificate			
	Order Your Certificate of Achievement		00:00:00
Module 1: Why Goals and Objectives are Important			
Module 2: SMART Objectives			
Module 3: Tips for Successful Objective Setting			

Study Plex

Online Course Marketing

Meeting Skills

Professional Skills Course (PSC)

Trainers Course

Continuous Professional Development (CPD)

<p style="color: rgb(43, 43, 43); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(43, 43, 43);">This course aims to help you write effective objectives that deliver results. It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting.</p><p style="color: rgb(43, 43, 43); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(43, 43, 43);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Approved by CPD &ndash; Duration 30 mins* &ndash; &pound;35.00</strong></p><p style="color: rgb(43, 43, 43); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(43, 43, 43);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></p><h1 style="color: var(--nv-text-color) !important; box-sizing: border-box;" id="isPasted" fr-original-style=" color: var(--nv-text-color) !important;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Business Skills</span></h1><p style="color: rgb(43, 43, 43); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(43, 43, 43);"><img src="https://images.cademy.co.uk/be568c43-a268-45c7-8fca-c3c11d4612c0/ef61a8e4-e5dc-4b69-adfb-797f8d7b333c/original.png" style="width: 698px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 698px; display: block; vertical-align: top; margin: 5px auto; text-align: center;" fr-original-class="fr-draggable"></p><div style="color: rgb(43, 43, 43); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(43, 43, 43);"><div style="color: rgb(255, 255, 255); box-sizing: border-box;" fr-original-style=" color: rgb(255, 255, 255);"><br fr-original-style="" style="box-sizing: border-box;"></div></div><div style="color: rgb(43, 43, 43); box-sizing: border-box;" fr-original-style=" color: rgb(43, 43, 43);"><figure fr-original-style="" style="box-sizing: border-box;"><div tabindex="0" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div></figure></div><p style="color: rgb(43, 43, 43); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(43, 43, 43);">You would think that one-on-one training would cost a fortune and be time-consuming to organise. Well, it isn&rsquo;t! Our one-on-one tutor led interactive online training goes at precisely the pace required by each individual. It provides an opportunity to go over the learning content as often as required so every employee gets the optimum learning experience that&rsquo;ll be retained and applied to keep your business safe and compliant.</p><p style="color: rgb(43, 43, 43); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(43, 43, 43);">At a fraction of the cost and fraction of management time than you&rsquo;d expect, this business skills online training has the added bonus of a minimal loss of productivity because it&rsquo;s really efficient and flexible.</p><h3 style="color: rgb(43, 43, 43); box-sizing: border-box;" fr-original-style=" color: rgb(43, 43, 43);">Please note that listed course prices do not include VAT.</h3><div style="color: rgb(43, 43, 43); box-sizing: border-box;" fr-original-style=" color: rgb(43, 43, 43);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Alcohol Personal Licence Holder</li><li fr-original-style="" style="box-sizing: border-box;">Anti Harassment and Bullying</li><li fr-original-style="" style="box-sizing: border-box;">Anti-Bribery and Corruption</li><li fr-original-style="" style="box-sizing: border-box;">Anti-Money Laundering</li><li fr-original-style="" style="box-sizing: border-box;">Conflict Resolution in the Workplace</li><li fr-original-style="" style="box-sizing: border-box;">Customer Service</li><li fr-original-style="" style="box-sizing: border-box;">Cyber Security</li><li fr-original-style="" style="box-sizing: border-box;">Developing Good Employee Relations</li><li fr-original-style="" style="box-sizing: border-box;">Developing Teamwork</li><li fr-original-style="" style="box-sizing: border-box;">Disciplinary Procedures</li><li fr-original-style="" style="box-sizing: border-box;">Drug and Alcohol Awareness</li><li fr-original-style="" style="box-sizing: border-box;">Effective Delegation</li><li fr-original-style="" style="box-sizing: border-box;">Equality, Diversity and Discrimination</li><li fr-original-style="" style="box-sizing: border-box;">Facebook for Business</li><li fr-original-style="" style="box-sizing: border-box;">Introducing GDPR</li><li fr-original-style="" style="box-sizing: border-box;">Introduction to Emotional Intelligence</li><li fr-original-style="" style="box-sizing: border-box;">Leadership Skills</li></ul><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Licensed Premises Staff Training</li><li fr-original-style="" style="box-sizing: border-box;">LinkedIn for Business</li><li fr-original-style="" style="box-sizing: border-box;">Managing Meetings</li><li fr-original-style="" style="box-sizing: border-box;">Managing Sickness and Absence</li><li fr-original-style="" style="box-sizing: border-box;">Negotiation</li><li fr-original-style="" style="box-sizing: border-box;">Objective Setting</li><li fr-original-style="" style="box-sizing: border-box;">Presentation Skills</li><li fr-original-style="" style="box-sizing: border-box;">Project Management</li><li fr-original-style="" style="box-sizing: border-box;">Sales Skills</li><li fr-original-style="" style="box-sizing: border-box;">Search Engine Optimisation for Business</li><li fr-original-style="" style="box-sizing: border-box;">Sexual Harassment in the Workplace</li><li fr-original-style="" style="box-sizing: border-box;">Social Media for Business</li><li fr-original-style="" style="box-sizing: border-box;">Stress Management</li><li fr-original-style="" style="box-sizing: border-box;">The Principles of Performance Management</li><li fr-original-style="" style="box-sizing: border-box;">Time Management</li><li fr-original-style="" style="box-sizing: border-box;">Twitter for Business</li></ul></div>

This course aims to help you write effective objectives that deliver results. It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting.
Approved by CPD – Duration 30 mins* – £35.00


Business Skills

You would think that one-on-one training would cost a fortune and be time-consuming to organise. Well, it isn’t! Our one-on-one tutor led interactive online training goes at precisely the pace required by each individual. It provides an opportunity to go over the learning content as often as required so every employee gets the optimum learning experience that’ll be retained and applied to keep your business safe and compliant.
At a fraction of the cost and fraction of management time than you’d expect, this business skills online training has the added bonus of a minimal loss of productivity because it’s really efficient and flexible.
Please note that listed course prices do not include VAT.
Alcohol Personal Licence Holder
Anti Harassment and Bullying
Anti-Bribery and Corruption
Anti-Money Laundering
Conflict Resolution in the Workplace
Customer Service
Cyber Security
Developing Good Employee Relations
Developing Teamwork
Disciplinary Procedures
Drug and Alcohol Awareness
Effective Delegation
Equality, Diversity and Discrimination
Facebook for Business
Introducing GDPR
Introduction to Emotional Intelligence
Leadership Skills
Licensed Premises Staff Training
LinkedIn for Business
Managing Meetings
Managing Sickness and Absence
Negotiation
Objective Setting
Presentation Skills
Project Management
Sales Skills
Search Engine Optimisation for Business
Sexual Harassment in the Workplace
Social Media for Business
Stress Management
The Principles of Performance Management
Time Management
Twitter for Business

Wimbledon Training Services

This course aims to help you write effective objectives that deliver results. It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting.

<h2>Objective Setting Course Overview</h2>
<p>This objective setting course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world.</p>
<p>Setting clear and precise goals and objectives ensure that everyone is working towards the same goal, allowing for business and personal growth. Objectives clarify priorities and allow employees to allocate their time and resources more effectively. They also introduce a way of understanding how work will be measured and evaluated, thus enabling employees to evaluate their own performance, and make adjustments as necessary.</p>
<p>This objective setting course aims to help you write effective objectives that deliver results. It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting.</p>
<h3><b>Who should take this course?</b></h3>
<p>This comprehensive objective setting course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of objective setting.</p>
<p>This objective setting course is felicitous for those, who want to be the best in their jobs.</p>
<p>Whether you are completely new to the field or are an aspiring professional, the objective setting course will help open doors to a wide range of professions within your chosen field, helping you to stand out to employers with up-to-date skills that can be used to enhance your CV.</p>
<h3><b>Entry Requirement</b></h3>
<ul>
<li>There are no academic entry requirements for this objective setting course, and it is open to students of all academic backgrounds.</li>
</ul><h2><b>Course Curriculum</b></h2>
							
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												Module 1: Why Goals and Objectives are Important <span></span>
											

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												Module 2: SMART Objectives <span></span>
											

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												Module 3: Tips for Successful Objective Setting <span></span>
											

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							</div><h2><b>Recognised Accreditation</b></h2>
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<h3>CPD Certification Service</h3>
<p>This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement.
CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.</p>
<h3>Quality Licence Scheme Endorsed</h3>
<p>The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.</p>
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<p> </p><h2><b>Certificate of Achievement</b></h2>
							<h3>Endorsed Certificate from Quality Licence Scheme</h3>
<p>After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is Â£65.</p>
<h3>Certificate of Achievement from Lead Academy</h3>
<p>After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of Â£12, and there is an additional fee to obtain a printed copy certificate which is Â£35.</p><h2><b>FAQs</b></h2>

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										Is CPD a recognised qualification in the UK?									
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										<p>CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. </p>
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										Are QLS courses recognised?									
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										<p>Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. </p>
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										When will I receive my certificate?									
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										<p>For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days.  </p>
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										Can I pay by invoice?									
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										<p>Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment.  </p>
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										Can I pay via instalment?									
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										<p>Yes, you can pay via instalments at checkout.  </p>
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										How to take online classes from home?									
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										<p>Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. </p>
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										Does age matter in online learning?									
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										<p>No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons.</p>
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										When I will get the login details for my course?									
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										<p>After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org</p>
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Objective Setting Course Overview
This objective setting course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world.
Setting clear and precise goals and objectives ensure that everyone is working towards the same goal, allowing for business and personal growth. Objectives clarify priorities and allow employees to allocate their time and resources more effectively. They also introduce a way of understanding how work will be measured and evaluated, thus enabling employees to evaluate their own performance, and make adjustments as necessary.
This objective setting course aims to help you write effective objectives that deliver results. It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting.
Who should take this course?
This comprehensive objective setting course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of objective setting.
This objective setting course is felicitous for those, who want to be the best in their jobs.
Whether you are completely new to the field or are an aspiring professional, the objective setting course will help open doors to a wide range of professions within your chosen field, helping you to stand out to employers with up-to-date skills that can be used to enhance your CV.
Entry Requirement
There are no academic entry requirements for this objective setting course, and it is open to students of all academic backgrounds.
Course Curriculum
Module 1: Why Goals and Objectives are Important    Module 2: SMART Objectives    Module 3: Tips for Successful Objective Setting
Recognised Accreditation
CPD Certification Service
This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement.
CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.
Quality Licence Scheme Endorsed
The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.
 
 
Certificate of Achievement
Endorsed Certificate from Quality Licence Scheme
After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is Â£65.
Certificate of Achievement from Lead Academy
After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of Â£12, and there is an additional fee to obtain a printed copy certificate which is Â£35.
FAQs
 Is CPD a recognised qualification in the UK? 
CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. 
 Are QLS courses recognised? 
Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. 
 When will I receive my certificate? 
For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. 
 Can I pay by invoice? 
Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. 
 Can I pay via instalment? 
Yes, you can pay via instalments at checkout. 
 How to take online classes from home? 
Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. 
 Does age matter in online learning? 
No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons.
 When I will get the login details for my course? 
After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

1367 Objective courses in Edinburgh delivered Live Online

Secretary PA Training

By EduTech - Taylor Mason

Practical Accessibility

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Quantitative User Research Methods

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Behavioural Science: Designing for Persuasion, Emotion and Trust

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Co-creation, Ideation and Innovation

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Fundamentals of User Experience (UX) and Human Centred Design

By Bunnyfoot

UX Strategy

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Fundamentals of Service Design

By Bunnyfoot

Customer Journey Mapping, Modelling and Information Architecture

By Bunnyfoot

Usability Testing

By Bunnyfoot