4380 Object courses delivered On Demand

We will show you how to engage audiences throughout your presentation by being interactive and keeping it conversational. Understand how to keep your verbal, vocal, and visual messages congruent to increase likeability, believability, credibility, and persuasiveness. Be prepared and think through the presentation from start to finish and anticipate any problems. Learning Objectives Define the new language in sales persuasion, Identify the three V's of communication, Select objectives for your presentation, Analyze your audience Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

A prospect's reaction to your opening benefit offer depends on their perception of their immediate situation. Identify the reaction mode of the prospect and how you should respond. When dealing with indifference, how do you choose the strategy that you feel is most appropriate for the type of resistance you receive? Learning Objectives Summarize the importance of preplanning for objections before selling, Describe the three conditions that determine a prospect's reaction to your offer, Explain a strategic opening benefit offer for a referred prospect, Describe the Four Reaction Modes--ways prospects will respond to your offering Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Performance management involves setting clear expectations, providing regular feedback, and evaluating employee performance to align individual goals with organizational objectives. Tips for improving poor performance may include setting specific, measurable goals, offering additional training or resources, providing constructive feedback and support, and recognizing and rewarding improvements. By implementing these strategies, organizations can cultivate a culture of continuous improvement, boost employee engagement, and achieve better overall performance outcomes. Learning Objectives The following are some of the key outcomes in this course: Understand what performance management is Discover the steps that are involved in the performance management cycle Discover the benefits of Performance Improvement and why the cycle is an ongoing process that's critical to success Target Audience Managers, Team Leaders, Young Professionals

Effectively managing high performers and supervisors is a critical element of performance management in any organization. High performers often have unique needs and expectations, and managers play a pivotal role in harnessing their potential while ensuring their continued motivation and growth. Participants will learn how to recognize, reward, and develop top talent, maintain engagement, and align high performers' goals with the organization's objectives. By enhancing their management skills, participants can maximize the contributions of high performers, ultimately driving organizational success. Learning Objectives The following are some of the key outcomes in this course: Recognize the unique characteristics and needs of high-performing employees, including their susceptibility to burnout and boredom Learn how to effectively leverage the skills and strengths of high achievers Recognize the need for a different leadership style when managing managers Develop strategic thinking skills to focus on the big picture and align different teams Understand the role of managers in ensuring performance alignment within their teams and how to support them Target Audience Managers, Team Leaders, Young Professionals

We always need to ensure a structured and insightful interview process that accurately assesses candidates' qualifications, skills, and fit for the role and organization. This involves preparing relevant interview questions, establishing a welcoming and professional atmosphere, and conducting fair and thorough evaluations. By implementing best practices such as active listening, behavioral interviewing, and standardized evaluation criteria, the goal is to streamline the hiring process, identify top talent, and make informed hiring decisions that contribute to the organization's success. Learning Objectives The following are some of the key outcomes in this course: Learn seven steps you should take before the interview starts. Learn some best practices for strong interview questions. Explore four tips to create a professional, polished, and productive interview experience. Understand why follow-up is important, as well as what to say and how to do it effectively. Explore ways to reduce your bias as an interviewer so that you can promote diversity, inclusion, and objectivity in your interview and hiring processes. Target Audience Human Resources Professionals. Managers, Team Leaders, Young Professionals

Managing safety and health is an integral part of managing a business. Businesses need to do a risk assessment to find out about the hazards and risks in their workplace(s) and put measures in place to effectively control them to ensure these hazards and risks cannot cause harm to workers. We have the following eight courses in this series : Wearing Safety Equipment Understanding OSHA's Focus Four Construction Hazards Using Equipment Properly Ergonomics and Safe Lifting, Pushing and Pulling Preventing Slips, Trips, and Falls Ladder Safety Fundamentals Eye Safety Fundamentals in the W Learning Objectives The following are some of the key outcomes in this course: Understand OSHA's Focus Four Construction Hazards Wearing safety equipment and using it the correct way Discuss about Ergonomics and different ways of safe lifting, pushing and pulling Explain the importance of Ergonomics What Are slips, trips, and falls? Discuss ladder safety fundamentals Discuss Eye Safety Fundamentals in the Workplace Target Audience Human Resources Professionals. Managers, Team Leaders, Young Professionals Course Outline 1. Wearing Safety Equipment Wearing the proper safety equipment will minimize your risk of injury on the job, and is also required by law. Noncompliance could result in fines and the closing of the job site. 2. Understanding OSHA's Focus Four Construction Hazards In this lesson, you'll take an important step toward avoiding the most common construction and manufacturing fatalities by getting familiar with OSHA's focus four hazards. You'll learn to define each risk, and recognize and work toward preventing them. 3. Using Equipment Properly Heavy equipment-related accidents are responsible for thousands of on-the-job injuries, and even deaths, every year. When you work around this type of equipment day in and day out, you might find yourself becoming complacent and forgetful about safety. However, it's crucial to always remember the potential dangers of working around heavy equipment, as well as how to mitigate them. 4. Ergonomics and Safe Lifting, Pushing and Pulling Understand why it's critical to address work-related injuries proactively, then learn techniques to reduce the risk of harm when lifting, pushing, or pulling heavy objects. Learn how to set up a safe and comfortable work space-at home or in the office. 5. Preventing Slips, Trips, and Falls Explore the difference between slips, trips, and falls. Then learn how to recognize and remove potential slip, trip, and fall hazards to avoid injury. 6. Ladder Safety Fundamentals Learn the fundamentals of ladder safety. First, learn how to choose, inspect, and set up a ladder correctly. Then, explore best practices to prevent falls while working from ladders. 7. Eye Safety Fundamentals in the Workplace Here's the bad news: Workplace eye injuries are common. The good news? Most of them are preventable when you know and follow the fundamentals of eye safety. In this lesson, you'll learn the basics of eye safety in the workplace and get tips for avoiding common hazards that can lead to potentially serious eye damage. 8. Eliminate Fire Hazards A fire can break out anywhere and can be extremely destructive, even deadly. Every year, thousands of workplace fires cause injury and damage to property. Respect these do's and don'ts to prevent a fire.

Stress is part of life. Now managing it can be, too. Mindful Stress Management is a self-paced course designed to help you handle everyday stress in a healthier, more sustainable way. Developed by NASM wellness experts, this course provides simple, science-backed tools you can put to use immediately – including guided audio sessions, gentle movement flows, printable worksheets, and everyday techniques that fit into your real routine. Whether you need quick relief or you're ready to build long-term habits, this course gives you the support to respond instead of react. So you can start feeling more like yourself again. One moment at a time.

This Professional Certificate Course in Planning and Organizing Events aims to explore the skills for understanding and meeting the needs of stakeholders, setting clear objectives, developing budgets and timelines, selecting suitable venues and vendors within the Tourism and Hospitality Industry, and mastering the intricacies of event logistics. Elevate your skills to enhance business success through effective event staging.. Gain expertise in understanding and meeting the needs of stakeholders, setting clear objectives, developing budgets and timelines, selecting suitable venues and vendors within the Tourism and Hospitality Industry, and mastering the intricacies of event logistics. Elevate your skills to enhance business success through effective event staging. After the successful completion of the course, you will be able to learn about the following: The needs and expectations of event stakeholder Developing event objectives and goals Developing event budgets and timelines Selecting and booking event venues and vendors Venues within the Tourism and Hospitality Industry that are Suitable for the Staging of Events Benefits to Businesses in the Tourism and Hospitality Industry of Staging Events Creating event schedules and production plans Managing event logistics. The aim of this Professional Certificate Course in Planning and Organizing Events is to master key skills in meeting the needs and expectations of stakeholders. Learn to set clear objectives, create budgets, and establish timelines for successful events. Gain expertise in selecting suitable venues and vendors within the Tourism and Hospitality Industry. Explore the benefits of staging events for businesses in this sector. Develop proficiency in creating detailed schedules, production plans, and effectively managing event logistics. Enroll now to elevate your event planning career. This Professional Certificate Course in Planning and Organizing Events equips participants with essential skills for successful event management. Learn to assess and meet the needs of stakeholders, set clear objectives, and create comprehensive budgets and timelines. Explore venue selection within the Tourism and Hospitality Industry, and understand the strategic benefits of staging events for businesses. Develop proficiency in crafting detailed event schedules and production plans, while mastering the art of managing event logistics. By the course end, participants will possess a comprehensive skill set to excel in the dynamic field of event planning. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Planning and Organising Events Self-paced pre-recorded learning content on this topic. Event Planning and Organizing. MCQs Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience, Event Planners and Coordinators Tourism and Hospitality Professionals Marketing and Communications Specialists Business Owners in the Events Industry Aspiring Event Management Professionals Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation.

This course covers the commitments that should be laid out in your company’s anti-harassment and bullying policy so as to comply with UK law. It explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the course.