707 Object courses in Cardiff

NPORS Cable Avoidance Tools (N304)

NPORS Rigging and Fleeting Loads Lift Planner (N046)

NPORS MEWP Supervisor Awareness (N035)

NPORS Reach Lift Truck (N003)

The Art of Negotiation: In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.

In today's fast-changing competitive environment, people in all roles need to have more commercial awareness and responsibility.

The ability to effectively manage conflict is a core competency in the 21st-century workplace.

Managing Stress and Building Resilience: In-House Training Stress has an impact on all of us at some point in our professional lives. Learning how to manage stress and build resilience will result in higher professional productivity, better health, and more sustainable living habits. It will also help us create a physical - and emotional - work-life balance. In this one-day workshop, you will learn practical solutions to sustain behavior change that can positively impact your life on both a professional and personal level. When you are able to reduce the level of negative stress that affects you, your performance improves, along with your health and happiness. The objective of this course is therefore not only to create awareness around emotional well-being in a work context, but also to help participants create a better overall balance between the investment they make in their personal and professional lives. This course covers how our perceptions affect our beliefs and how our beliefs affect our actions. You will learn a host of stress-reduction techniques, while exploring your own stress triggers and responses. Highly interactive, the sessions cover a blend of theory, discussions, and exercises. You will explore concepts with fellow participants within a safe environment where skills and habits can be developed, sharpened, and improved. What You Will Learn At the end of this program, you will be able to: Identify what stress feels like and what the typical symptoms and reactions are to stress Analyze your own responses to stressful events and the consequences of those reactions Organize your work structure to reduce stress and build resilience Recognize activities that drain you and those that give you energy Generate relief from stressful events Cultivate a mindset of resilience Better manage your time, work commitments, and personal boundaries in order to be most effective at your job Getting Started What is stress? Beliefs and thinking errors Work-life balance Drainers and energizers Stress reduction techniques Time management Summary and Next Steps

The Energy Efficiency (Part L) course empowers gas and oil-fired domestic heating and hot water system designers to comply with Part L of the Building Regulations. Who should attend? Heating engineers Design engineers Building services industry operatives Anyone looking to self-certify heating installations through Competent Persons Schemes (CPS) Course Objective: Develop the knowledge and skills to design heating systems that meet the energy efficiency standards outlined in Part L of the Building Regulations. Prerequisites (one required): ACS qualification OFTEC qualification Level 2 or 3 N/SVQ in plumbing (or equivalent) Level 2 or 3 N/SVQ in heating and ventilation (or equivalent) Level 2 or 3 N/SVQ in gas installation/maintenance (or equivalent) Level 2 or 3 N/SVQ in oil-fired technical services (or equivalent) Previous energy efficiency certificate What you'll gain: Understand the key requirements of Part L of the Building Regulations for domestic heating systems. Learn to design heating systems that achieve optimal energy efficiency. Master the skills needed to self-certify installations through CPS schemes. Benefits: Stay compliant: Ensure your heating system designs meet current regulations. Reduce energy consumption: Promote sustainable practices in the industry. Gain a competitive edge: Offer energy-efficient solutions to your clients. All participants must bring photo ID and a passport-sized photo for the course.  Enrol today and become a leader in energy-efficient heating system design!