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Mastering Critical Conversations: In-House Training We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What You Will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Creating an action plan

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique Trading course might help you get there! Expand your expertise with high-quality training - study the Trading course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Trading online training course. The Trading course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Trading course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Trading course. This Trading training can help you to accomplish your ambitions and prepare you for a meaningful career. So, enrol on this Trading course today and gear up for excellence! Why Prefer This Trading Course? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Trading course: Module 01: Welcome & Introduction Module 02: Opening Your Trading / Broker Account Module 03: Getting Familiar with Economic News Module 04: Trading the News Module 05: Setting yourself up like a Pro-Trader Module 06: Placing The Trade Module 07: Risk Managing Your Trades Module 08: Your On-going Support Module 09: Conclusion BONUS VIDEOS! How to predict the largest movements from news Understanding & trading market turmoil successfully! Student Interviews! Student Interview #1 - Paul, UK Student Interview #2 - Jean, South Africa Student Interview #3 - Gavin, UK Student Interview #4 - Connor, Australia Student Interview #5 - Lourens, South Africa Trade Examples BONUS TRAINING - USING CORRELATIONS TO YOUR ADVANTAGE!_2 Assessment Process Once you have completed all the modules in the Trading course, you can assess your skills and knowledge with an optional assignment. CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Trading course. This course is open to everybody. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

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A course designed for Immigration Advisors to support clients with mental health and trauma related experiences. View our Supporting Vulnerable Clients training course dates below, available remotely via Microsoft Teams. Empower yourself with the essential skills to support and advocate for vulnerable clients in our comprehensive 4 hour course on Supporting Vulnerable Clients. This course is designed to equip professionals with the knowledge and techniques needed to navigate complex situations containing , vulnerability, trauma, communication styles, and more. Moving beyond theory, this course offers participants hands-on skills practice and immersive activities to deepen their understanding of trauma and trauma responses. Join us in this engaging virtual session to elevate your ability to make a positive impact on the lives of vulnerable clients. Professionals learn to deliver disappointing news with sensitivity, navigating emotional responses such as anger, upset, and blame. Techniques for gracefully concluding conversations are explored, ensuring that participants leave with the skills to handle even the most challenging client interactions. Whilst this course is designed for Immigration Advisors, Solicitors and those working with clients in a range of capacities, this is an open course to individuals with experiences in alternative fields and available to those with an interest in attending.   Course joining links, materials and instructions are sent out 24hours before the course starts. Immigration Advice Service has been providing professional immigration services for over 10 years in the public, private and corporate sectors. Our Supporting Vulnerable Clients training course will give you all the knowledge you need about how to support clients with mental health and trauma related conditions. This an opportunity not to be missed by Immigration Advisors, Lawyers, Solicitors and Legal Professionals. Topics: What is “vulnerability” and what makes a client vulnerable? Trauma Impact of trauma on behaviour, communication Introduction to protective factors To recognise, highlight, empower Building rapport Responding to disclosures Responding with empathy Processing disclosures – emotionally and for administrative purposes Navigating uncertainty Having conversations about potential changes to the law when you don’t have the answers Managing aggression & understanding communication styles & cultural differences Delivering disappointing news Navigating expressions of emotion following this – anger, upset, blaming etc Preparing for & ending conversations Supporting yourself – looking after yourself   Session will include skills practice, & developing an understanding of trauma and trauma responses

When is Your Agile Transformation Done? After over a decade of agile transformations. many organizations have several years of agile experience of agile are naturally looking for signs that the change is complete. Attention turns to the level of skill or maturity an organization needs in order to declare the transformation a success. As a result. models of agile maturity have emerged that promise to somehow measure how agile you are.The good news is that agile. by definition. should be iteratively delivering value from the moment a transformation starts. Looking back. your ability to deliver has already changed immeasurably. You are already faster. more focused. and delivering a product with higher quality. The bad news is that you have only just started your journey. Change itself has changed. as Gary Hamel said. What looks mature today will be 'bare essentials' tomorrow.Using the concept of Wardley Maps. we will talk about what agile maturity looks like today. and where agile maturity will go in the future. We will learn how iterative value delivery is the price to pay to move along the experience curve. The more frequently you deliver value. the faster you move along the experience curve. By introducing a model of increasing agility. you will be able to map out the path of your transformation. filling in any gaps that you may have and beginning to understand what direction your transformation may take you in the future. What you will Learn Key Takeaways: Differentiate between maturity models and development models. and apply the right model in the right situation Learn how to apply Wardley Mapping to your agile transformation strategy

Mastering Critical Conversations: On-Demand We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What You Will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Creating an action plan

Duration 1 Days 6 CPD hours This course is intended for Looking for a way to extend your business operations? Look no further than the App in a Day workshop! In this one day course you will learn to build a custom, secure business application that you can share across your organise and will run across multiple platforms including tablets and mobile devices. Power Platform is a secure and scalable platform for building your own applications. In this course, you will learn how to build an application from the ground up by building the required UX, Backend, and frontend. All this without writing any code. Overview Some of the applications of the Power Platform you will learn to build will allow you to potentially: A) Share information with trusted colleagues and associates B) Monitor and manage your business operations C) Monitor and manage your customers D) Share business news on social media E) Share business photos and footage This course will teach you how to build your own application that is completely secure and private. Power Apps Canvas App Connect to data sources and filter results based on specified criteria Work with screens and navigation Use controls, properties, formulas, and actions to customize the user experience Display the logged in user?s name Configure app settings Save and share an app Run an app on a mobile device Microsoft Dataverse Create and customize a custom table Use the Form control Save data into the Microsoft Dataverse using the Form control Microsoft Dataverse Create a standalone Model-driven app. Customize forms for the Model-driven app Use a Business Process Flow to guide users through a process Microsoft Dataverse Create a flow that is triggered when a new Microsoft Dataverse row is created Automate sending approval requests Customize the approval based on the Microsoft Dataverse row Use the Approval centre

Mastering Critical Conversations (On-Demand) We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What you will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Critical conversation role play Creating an action plan

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