1995 Negotiation courses

Job Interviewing Skills for Employers Masterclass Overview Are you looking to begin your job interviewing career or want to develop more advanced skills in job interviewing? Then this job interviewing skills for employers online masterclass course will set you up with a solid foundation to become a confident job interviewer and help you to develop your expertise in job interviewing. This job interviewing skills for employers online masterclass course is accredited by the CPD UK & IPHM. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this job interviewing skills for employers online masterclass course will set you up with a solid foundation to become a confident job interviewer and develop more advanced skills. Gain the essential skills and knowledge you need to propel your career forward as a job interviewer. The job interviewing skills for employers online masterclass course will set you up with the appropriate skills and experience needed for the job and is ideal for both beginners and those currently working as a job interviewer. This comprehensive job interviewing skills for employers online masterclass course is the perfect way to kickstart your career in the field of job interviewing. This job interviewing skills for employers online masterclass course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. If you're interested in working as a job interviewer or want to learn more skills on job interviewing but unsure of where to start, then this job interviewing skills for employers online masterclass course will set you up with a solid foundation to become a confident job interviewer and develop more advanced skills. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This job interviewing skills for employers online masterclass course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Who should take this course? This comprehensive job interviewing skills for employers online masterclass course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of job interviewing. Entry Requirement There are no academic entry requirements for this job interviewing skills for employers online masterclass course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Career path This job interviewing skills for employers online masterclass course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. You will also be able to add your new skills to your CV, enhance your career and become more competitive in your chosen industry. Course Curriculum Introduction to Career Hacking and Job Interview Introduction to Recruitment and Interview Process Understanding Job Advertisements Practical - Extracting Information from Job Advert The Complete Resume Resume Writing / CV Writing Practical - Resume Writing Resume writing difference between Fresher vs Experienced Job Seekers Cover Letter Resume and Cover Letter Proofreading Techniques Job Search Job Hunting Methods Job Search through Informational Interview Building Network Mastering Technology for Job Search Leveraging Technology for Job Search Boolean Technology for Job Search Use LinkedIn like a Pro Monster Masterclass Dice Masterclass Interview Preparation Hacks Research the Company Handling Interview Flutter Body Language and Non-Verbal Communication Interview Etiquette Face-to-Face Interview Etiquette Video Interview Etiquette Telephone Interview Etiquette Ace Interview Questions What Not to Say. Tell Us About Yourself. Why Do You Want This Job. What are Your Strengths. What Are Your Weaknesses. What Is Your Work Style. Why are You Leaving Your Present Job. What did You Like Least About Your Last Job. What do You Think of Your Previous Boss. What's Your Ideal Company. Why do You Want to Work at This Company. Why Should We Hire You. Where do You See Yourself in Next Five Years. How do You Deal With People Who Irritate You at Work. How did you handle a mistake. How do You Handle Disagreement With You Supervisor. One Thing You Wouldn't Want Me to Know. Sell Me This Pen. What if You can't Answer a Question. Advanced Techniques to Answer Questions Answering Questions Using the S.W.O.T. Analysis Answering Questions Using the B.C.G. Analysis Turning the Tables Do You Have Any Questions for Us. Salary Negotiation Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is Cpd a Recognised Qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are Qls Courses Recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When Will I Receive My Certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I Pay by Invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I Pay via Instalment? Yes, you can pay via instalments at checkout. How to Take Online Classes From Home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does Age Matter in Online Learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I Will Get the Login Details for My Course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

When the stakes are high and communication matters, employers look for professionals who can lead, negotiate, and respond with clarity under pressure. The Stakeholder Engagement Mini Bundle is designed to build exactly that kind of profile. With a strategic blend of Team Leader, Crisis Management, Negotiation Skills, GDPR, and Disaster Management, this bundle prepares you to stand out in public sector, compliance, project management, and emergency operations roles. If you want to get noticed — especially for roles that require leadership and stakeholder trust — this is your opportunity to step ahead while others wait. Description In stakeholder-facing roles, confidence, clarity, and crisis-readiness aren’t optional — they’re expected. That’s why the Stakeholder Engagement Mini Bundle brings together a job-focused selection of skills employers urgently seek: Team Leader, Crisis Management, Negotiation Skills, GDPR, and Disaster Management. These are essential for leadership roles in local government, corporate risk teams, logistics, non-profits, civil service, healthcare planning, and more. Whether you're influencing external partners, managing internal teams, or navigating data-driven compliance situations, these competencies make your profile instantly more credible. When employers shortlist candidates, they look for people who can take charge during unpredictable moments. By showing experience in Crisis Management, Disaster Management, and Negotiation Skills, you're not just suitable — you're indispensable. Pair that with the structure of GDPR and the direction of Team Leader expertise, and you've built a hire-me-now resume. Don’t delay. These roles often come with responsibility and progression — and they’re filling fast. FAQ Q: Is this bundle useful for public sector careers? A: Absolutely. From emergency planning to stakeholder coordination, Crisis Management, Disaster Management, Team Leader, and GDPR are in high demand across government and civic organizations. Q: What kinds of jobs does this bundle apply to? A: Project coordinator, compliance officer, team supervisor, stakeholder liaison, operations assistant, and risk & crisis team support. Q: Will this help with career advancement? A: Yes. These are key competencies for stepping into mid-to-senior-level roles. Q: Is it beginner-friendly? A: It’s made for both aspiring professionals and current employees who want to move up quickly and confidently.

The Psychology Mini Bundle explores the human mind from multiple angles, with modules in general psychology, brain disorders, and mental health. Designed with an insightful flow, this course bundle also guides learners through the principles of cognitive behavioural therapy (CBT) and effective negotiation—because communication matters just as much as cognition. This bundle is ideal for anyone curious about the intricacies of thought, emotion, and interpersonal influence. Whether you're keen on understanding behavioural patterns or wish to support mental wellness professionally, this bundle helps set the intellectual foundation needed to explore deeper perspectives. Learning Outcomes: Understand core psychological theories and human behaviour patterns. Recognise key symptoms of various brain disorders and dysfunctions. Explore strategies to support positive mental health awareness. Learn essential CBT frameworks for behavioural understanding. Develop negotiation approaches grounded in psychology and empathy. Apply psychological knowledge across diverse communication settings. Who is this Course For: Those interested in human behaviour and emotional patterns. Individuals considering a role in mental wellness sectors. Professionals wanting communication grounded in psychology. Students pursuing further study in psychological sciences. Caregivers looking to understand mental health challenges. Support workers aiming to build informed relationships. Managers needing emotional insight for team interactions. Anyone intrigued by how thoughts shape our actions. Career Path: Mental Health Support Worker – £24,000/year Psychological Wellbeing Practitioner – £27,000/year CBT Assistant – £26,000/year Behavioural Coach – £30,000/year Health and Social Care Assistant – £23,000/year Care Coordinator – £28,000/year

Description: This course is directed at anyone employed in the service industry or those looking to begin a career in this field. It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers. Customer service is the heart of any business. In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service. Because of this, trained customer service and contact centre agents are highly sought after in all industries. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Module 02 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Module 03 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 05 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 06 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Module 07 Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Final Exam Final Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Are you leading a group in your office? Do you want to improve your leadership quality? Then this course is designed for you. Leadership quality is one of the best assets in a work place. A good leader not only helps in work but also shows the path for further learning. Strong leadership ability contributes to growing an organisation. Sometimes a company's success depends on the leader of the organisation. It is necessary to have good leaders in a company. In this course, you will learn the basics for a skilful leadership quality. The course provides knowledge about practical leadership skills, awareness, impact and judgment. By the end of the course, you will be a confident leader who takes challenges to grow the company. Course Highlights Leadership & Management Diploma is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Leadership & Management Diploma into 69 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 2 days, 4 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Leadership & Management Diploma Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Leadership & Management Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Leadership & Management Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Leadership & Management Diploma - Updated Version Understanding Management and Leadership 00:40:00 Leadership Theories 00:25:00 Risk Management 00:35:00 Emotional Intelligence in Leadership 00:32:00 Improving Management and Leadership Performance 00:15:00 High Performance Teams 00:32:00 Motivating Employees 00:26:00 Organisational Skills 00:26:00 Talent Management 00:33:00 Succession Planning 00:24:00 Business Process Management 00:28:00 Communication Skills 00:27:00 Negotiation Techniques 00:15:00 Managing Meetings and Giving Feedback 00:21:00 Managing Change 00:22:00 Time Management 00:37:00 Stress Management 00:15:00 Managing Conflict 00:14:00 Dealing with Office Politics 00:34:00 Corporate Responsibility and Ethics 00:14:00 Leadership & Management Diploma - Old Version Leadership Basics Introduction FREE 00:30:00 Understanding the Dark Sides of Leadership & workplace FREE 00:15:00 How to Lead and Influence People 00:45:00 Getting the Most from Your Team 01:00:00 10 Ways to Be a Better Leader 00:45:00 Conclusion 00:15:00 Leadership The Leadership Gene of HR Management FREE 01:00:00 Becoming a Great Leader FREE 01:00:00 Emotional Intelligence in Leadership Management 01:00:00 Build Successful Teams & Relationships 01:00:00 Handle Hard Times & Conflicts Effectively 01:00:00 Managing People Introduction 00:30:00 The Opposite Side of the Coin 01:00:00 How to Lead and Influence People 00:45:00 Getting the Most from Your Team 01:00:00 Extraordinary Ways to Be a Better Leader 00:30:00 Conclusion 00:15:00 Management Management 01:00:00 Definition of Management 01:00:00 Characteristics of Management 01:00:00 Management Functions/Process of Management 01:00:00 Nature of Management 01:00:00 Levels of Management 01:00:00 Characteristics of Professional Managers 00:30:00 Principles of Management 01:00:00 Leadership and People Management Module One - Getting Started 00:30:00 Module Two - The Evolution of Leadership 01:00:00 Module Three - Situational Leadership 01:00:00 Module Four - A Personal Inventory 01:00:00 Module Five - Modeling the Way 01:00:00 Module Six - Inspiring a Shared Vision 01:00:00 Module Seven - Challenging the Process 01:00:00 Module Eight - Enabling Others to Act 01:00:00 Module Nine - Encouraging the Heart 01:00:00 Module Ten - Basic Influencing Skills 01:00:00 Module Eleven - Setting Goals 01:00:00 Module Twelve - Wrapping Up 00:30:00 Women & Leadership Module One - Getting Started FREE 01:00:00 Module Two - Women and the Workforce FREE 01:00:00 Module Three - The Leadership Gap 01:00:00 Module Four - Barriers to Women's Leadership 01:00:00 Module Five - Traits of Women's Management 01:00:00 Module Six - Benefits of Women's Leadership 01:00:00 Module Seven - Nurture Women's Leadership 01:00:00 Module Eight - Actively Recruit Women 01:00:00 Module Nine - Encourage Networking Opportunities 01:00:00 Module Ten - Pair Women with Mentors 01:00:00 Module Eleven - Create Educational Opportunities 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Leadership & Management Diploma 00:20:00 Final Exam Final Exam- Leadership & Management Diploma 00:20:00

The Advanced Guide to Workplace Management Workplace management is the key to making yourself more efficient and increasing your productivity through organizing the things surrounding you in your working space. If you are interested in improving your workplace then sign up for this Advanced Diploma in Workplace Management. Increased efficiency in managing workplace means that you become more productive when doing daily operations, following schedules, making communications, and collaborating with colleagues and the management. Moreover, efficient workplace management is a great way to save a significant amount of money and time. Obviously every person who wants to achieve excellence in daily planning and management should learn to manage the workplace and keep everything organized. Whether it's the management of a single desk or the management of complex real estate portfolios spread-out around the globe, workplace management encompasses all the processes to make your workplaces work. This course will greatly improve your workplace environment and help you and your co workers increase their productivity, Without further delay, consider enrolling into this course. Course Highlights Advanced Diploma in Workplace Management is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Advanced Diploma in Workplace Management into 65 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 2 days and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Advanced Diploma in Workplace Management Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Advanced Diploma in Workplace Management is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Advanced Diploma in Workplace Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Managing Health and Wellness in Workplace Module One - Getting Started FREE 00:30:00 Module Two - Definition of a Health and Wellness Program FREE 00:30:00 Module Three - Types of Health and Wellness Programs 00:30:00 Module Four - Health Behavior Programs 01:00:00 Module Five - Health Screenings and Maintenance Programs 00:30:00 Module Six - Mental Health Programs 01:00:00 Module Seven - Evaluate the Need 01:00:00 Module Eight - Planning Process 01:00:00 Module Nine - Implementation 01:00:00 Module Ten - Create a Culture of Wellness 01:00:00 Module Eleven - Evaluate Results 00:30:00 Module Twelve - Wrapping Up 00:30:00 Level 2 Certificate In Health and Wellness at Workplace- Activities 00:00:00 Team Networking Module One - Getting Started 01:00:00 Module Two - The Benefits of Networking at Work 00:15:00 Module Three - Networking Obstacles 00:30:00 Module Four - Networking Principles 01:00:00 Module Five - How to Build Networks 00:30:00 Module Six - Recognize Networking Opportunities 00:30:00 Module Seven - Common Networking Mistakes 01:00:00 Module Eight - Develop Interpersonal Relationships 01:00:00 Module Nine - Online Networking Tools 01:00:00 Module Ten - Time Management 00:30:00 Module Eleven - Maintaining Relationships Over Time 00:30:00 Module Twelve - Wrapping Up 01:00:00 Accredited Diploma in Workplace Team Networking- Activities 00:00:00 Managing Civility Module One - Getting Started FREE 00:30:00 Module Two - Introduction FREE 01:00:00 Module Three - Effective Work Etiquette 01:00:00 Module Four - Costs and Rewards 01:00:00 Module Five - Conflict Resolution 00:30:00 Module Six - Getting to the Cause 01:00:00 Module Seven - Communication 01:00:00 Module Eight - Negotiation 00:30:00 Module Nine - Identifying Your Need 01:00:00 Module Ten - Writing a Civility Policy 01:00:00 Module Eleven - Implementing the Policy 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities 00:00:00 Managing Harassment Module One - Getting Started FREE 01:00:00 Module Two - The Background FREE 01:00:00 Module Three - Developing an Anti-Harassment Policy 01:00:00 Module Four - Policies in the Workplace 01:00:00 Module Five - Proper Procedures in the Workplace 01:00:00 Module Six - False Allegations 01:00:00 Module Seven - Other Options 00:30:00 Module Eight - Sexual Harassment 01:00:00 Module Nine - Mediation 01:00:00 Module Ten - Conflict Resolution 00:30:00 Module Eleven - The Aftermath 00:30:00 Module Twelve - Wrapping Up 01:00:00 Activities 00:00:00 Managing Violence Module One - Getting Started 00:30:00 Module Two - What Is Workplace Harassment 01:00:00 Module Three - Identifying the Bully 00:30:00 Module Four - How to Handle Workplace Violence 01:00:00 Module Five - Risk Assessment (I) 00:30:00 Module Six - Risk Assessment (II) 00:30:00 Module Seven - Being the Victim 02:00:00 Module Eight - Checklist for Employers 00:30:00 Module Nine - Interview Process 01:00:00 Module Ten - Investigation Process 00:30:00 Module Eleven - Developing a Workplace Harassment Policy 02:00:00 Module Twelve - Wrapping Up 00:30:00 Activities 00:00:00

This is not a single course but a set of menu options from which you can 'pick and mix' to create a draft programme yourself, as a discussion document which we can then fine-tune with you. For a day's training course, simply consider your objectives, select six hours' worth of modules and let us do the fine-tuning so that you get the best possible training result. Consider your objectives carefully for maximum benefit from the course. Is the training for new or experienced credit control staff? Are there specific issues to be addressed within your particular sector (eg, housing, education, utilities, etc)? Do your staff need to know more about the legal issues? Or would a practical demonstration of effective telephone tactics be more useful to them? Menu Rather than a generic course outline, the expert trainer has prepared a training 'menu' from which you can select those topics of most relevance to your organisation. We can then work with you to tailor a programme that will meet your specific objectives. Advanced credit control skills for supervisors - 1⁄2 day Basic legal overview: do's and don'ts of debt recovery - 2 hours Body language in the credit and debt sphere - 1⁄2 day County Court suing and enforcement - 1⁄2 day Credit checking and assessment - 1 hour Customer visits and 'face to face' debt recovery skills - 1⁄2 day Data Protection Act explained - 1⁄2 day Dealing with 'Caring Agencies' and third parties - 1 hour Debt counselling skills - 2 hours Elementary credit control skills for new staff - 1⁄2 day Granting credit and collecting debt in Europe - 1⁄2 day Identifying debtors by 'type' to handle them accurately - 1 hour Insolvency: Understanding bankruptcy / receivership / administration / winding-up / liquidation / CVAs and IVAs - 2 hours Late Payment of Commercial Debts Interest Act explained - 2 hours Liaison with sales and other departments for maximum credit effectiveness - 1 hour Suing in Scottish Courts (Small Claims and Summary Cause) - 1⁄2 day Telephone techniques for successful debt collection - 11⁄2 hours Terms and conditions of business with regard to credit and debt - 2 hours Tracing 'gone away' debtors (both corporate and individual) - 11⁄2 hours What to do if you/your organisation are sued - 1⁄2 day Other topics you might wish to consider could include: Assessment of new customers as debtor risks Attachment of Earnings Orders Bailiffs and how to make them work for you Benefit overpayments and how to recover them Cash flow problems (business) Charging Orders over property/assets Credit policy: how to write one Council and Local Authority debt recovery Consumer Credit Act debt issues Using debt collection agencies Director's or personal guarantees Domestic debt collection by telephone Exports (world-wide) and payment for Emergency debt recovery measures Education Sector debt recovery Forms used in credit control Factoring of sales invoices Finance Sector debt recovery needs Third Party Debt Orders (Enforcement) Government departments (collection from) Harassment (what it is - and what it is not) Health sector debt recovery skills Hardship (members of the public) Insolvency and the Insolvency Act In-house collection agency (how to set up) Instalments: getting offers which are kept Judgment (explanation of types) Keeping customers while collecting the debt Late payment penalties and sanctions Letter writing for debt recovery Major companies as debtors Members of the public as debtors Monitoring of major debtors and risks Negotiation skills for debt recovery Old debts and how to collect them Out of hours telephone calls and visits Office of Fair Trading and collections Oral Examination (Enforcement) Pro-active telephone collection Parents of young debtors Partnerships as debtors Positive language in debt recovery Pre-litigation checking skills Power listening skills Questions to solicit information Retention of title and 'Romalpa' clauses Sale of Goods Act explained Salesmen and debt recovery Sheriffs to enforce your judgment Students as debtors Statutory demands for payment Small companies (collection from) Sundry debts (collection of) Terms and Conditions of Contract Tracing 'gone away' debtors The telephone bureau and credit control Taking away reasons not to pay Train the trainer skills Utility collection needs Visits for collection and recovery Warrant of execution (enforcement)

You don't need to wear a hoodie or drink artisan coffee to build a WordPress site—just the WordPress Mini Bundle. Combining the key elements of WordPress setup, HTML, CSS, freelancing strategy, and negotiation tips, this bundle is your entry into creating a strong online presence (without burning out your browser tabs). Whether you plan to blog, build sites for clients, or work solo in digital freelancing, each course is structured to take you through the basic page structure, style enhancements, client conversations, and how not to undercharge your worth. It’s creative coding, with a sprinkle of business sense. Learning Outcomes: Build and customise websites using WordPress tools and features. Write clean, basic HTML to structure digital content effectively. Style content and layouts using core CSS techniques. Understand key negotiation tactics for freelance client conversations. Set up professional freelance practices and project boundaries. Plan online work portfolios using web and design fundamentals. Who is this Course For: Beginner web designers interested in WordPress setup. Freelancers wanting to polish client communication techniques. HTML/CSS learners aiming for applied understanding. Bloggers setting up personal or niche websites. Designers looking to manage site projects solo. Creative individuals new to online income streams. Digital marketing juniors handling small websites or blogs. Anyone exploring freelance web-based services with clarity. Career Path: WordPress Developer (Entry Level) – £28,000/year Freelance Web Designer – £25,000/year Digital Content Editor – £26,500/year HTML Email Developer – £30,000/year Remote Virtual Assistant (Web Focused) – £23,000/year Junior Front-End Developer – £32,000/year

Course Overview Learn the Latest Skills | Accredited by CPD | MCQ Based Exam & Tutor Support | Interactive Video Training  The Advanced Diploma in Office Administration is intended for ambitious individuals who are interested in either starting a new career or developing their current administrative position. This course is ideal for you if you’re looking to advance in your job. People will learn how to use the appropriate administrative tools, procedures, and instructions. Additionally, you will learn how to manage an office, comprehend bookkeeping and payroll, and write reports and letters. What Will You Learn? Learn the basic computer software you need to know to perform at your best on a daily basis Learn organisational, time management and meeting management skills Learn the basic principles of business writing Enrich your expertise in MS Word, PowerPoint, and Excel Learn to keep the books in order and proper telephone etiquette What classes are included in this package? Earn a digital certificate upon successful completion There are no set schedules, so you can work at your own pace. Our email and live chat specialists are available to assist you 24 hours a day, 7 days a week. On weekdays, you’ll have access to a full-time tutor. Learn in a user-friendly, cutting-edge online learning environment. High-quality e-learning study materials Benefit from instant feedback through mock exams and multiple-choice assessments Who Should Take This Course? This course is ideal for those who want to work in administrative support roles in public or private sector organisations or those who wish to improve their managerial and supervisory skills. Career Path Training offered by the Advanced Diploma In Office Administration could potentially benefit a range of roles, but would particularly enhance careers in: Administrator Support Staff Personal Assistant Receptionist Office Administrator Secretary HR Personnel Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessments Assignment Certificate of Achievement After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment On successful completion of the Advanced Diploma in Office Administration, you will be required to sit an online multiple-choice assessment. You will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. The assessment will be evaluated automatically and the results will be given to you immediately. Retake fee If you do not pass the exam first time, you can purchase the Retake Exam for £1.99 and try again. Course Contents Module 01: Introduction to Office Administration Module 02: Skills of an Effective Administrator Module 03: Business Writing Skills Module 04: Communication Skills Module 05: Meeting Management Module 06: Organisational Skills Module 07: Telephone Etiquette Module 08: Negotiation Techniques Module 09: Conflict Management Module 10: Stress Management Module 11: Time Management

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want This Forensic Psychology and Criminology course is the perfect place to discover the thrilling world of the criminal mind and understand the dynamics of criminal behaviour. Where you will develop critical analytical skills and contribute to the truth and justice in criminal Investigation. This course at a glance Eligible to apply for the insurance Accredited by International Practitioners of Holistic Medicine (IPHM) Accredited by CPD UK Endorsed by Quality Licence Scheme Learn what is forensic psychology and its history Understand critical evaluation of psychological research Understand the theories of sexual offending, violent offending, and fire-setting behaviour Learn the personal attributes of offenders Learn who are personality disordered offenders and psychopathic offenders Understand what is mental illness and offending Get to know about offender profiling, approaches to offender profiling, and its effectiveness Understand what is an eye-witness testimony, expert witness testimony, and what are different attitudes toward victims Know the interventions to reduce the risk of re-offending Why Forensic Psychology and Criminology Course right for you? Forensic psychology and criminology is a relatively new addition to the field of psychology and therefore has a considerable demand for potential forensic psychologists who have the ability to bridge the gap between the science of human behaviour and crime. If you are looking forward to starting your career as a forensic psychologist or aim to expertise in offering professional help with regard to judicial matters concerning forensic psychology, this comprehensive online forensic psychology and criminology course is for you. This online forensic psychology and criminology course will teach you forensic psychological practices, principles, research methods, theories of offending, and personal attributes of offenders. This forensic psychology and criminology course for beginners online is suitable for those who want to understand how investigations, research studies, or assessments play a pivotal role in criminal psychology. This course will train you to conduct a psychological assessment of offenders through their personal attributes and prominent characteristics. You will have a solid understanding of forensic psychology applications, approaches, types of offenders, and interventions. Upon successful completion of this Forensic Psychology and Criminology Course Online, you will be equipped with extensive knowledge and research skills to practise forensic psychology. This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example, progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.  Forensic Psychology and Criminology Course Details Accredited by International Practitioners of Holistic Medicine (IPHM) is a leading accredited organisation that certifies and regulates alternative therapists, healers, and training providers around the world. After completing the IPHM accredited course you will be eligible to apply for the insurance.   CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction Introduction: About the Course and the Tutor History of Development of Forensic Psychology Research Methods in Forensic Psychology Research Methods in Forensic Psychology Critical Evaluation of Psychological Research Theories of Offending Introduction to Theories of Offending Theories of Sexual Offending Theories of Violent Offending Theories of Fire-setting Behaviour Personal Attributes of Offenders Personal Characteristics of Offenders Personality Disordered Offenders Psychopathic Offenders Mental Illness and Offending Forensic Psychology in Police Investigations An Introduction to Offender Profiling Approaches to Offender Profiling The Effectiveness of Offender Profiling Forensic Psychology in the Courtroom Eye-witness Testimony Expert Witness Testimony Attitudes Towards Victims Forensic Psychology in Practice 'What Works' Literature in Reducing Re-offending Interventions to Reduce Risk of Re-offending Incident management (Crisis Negotiation) Who should take this course? This forensic psychology and criminology course online is primarily aimed at: Forensic Doctors Forensic Psychologist Aspiring Forensic Psychologist Students of Psychology Anyone who works in criminal or forensic settings This training is, however, not restricted to a particular profession or field of endeavour. It may also be beneficial to a larger audience interested to learn more about criminal psychology and forensic studies. Entry Requirements There are no academic entry requirements for this forensic psychology and criminology course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This forensic psychology and criminology course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. You should also check out one of our popular Crime Psychology & Criminology Course Online and gain a deeper understanding of the criminal mind and the criminal justice system, while developing skills in forensic psychology and profiling techniques. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs What Is Criminal Psychology? Criminal psychology, often known as forensic psychology, is a field that combines psychological and criminological principles to better understand criminal behaviour and motivations. It sheds light on illegal activity and aids in the investigation of crimes. What is criminology? Criminology is an area of study that examines criminal behaviour and crime. It is based on principles from sociology and other fields like economics, psychology, anthropology, and statistics. How Long Is A Criminology Course? The length of a criminology course can vary depending on the level of education and the institution offering the program. The undergraduate program usually takes three to four years to complete as a bachelor's degree and postgraduate courses take one to two years of full-time study. And if you want to pursue a doctoral degree as in a PhD, it can take around three to six years to complete. Is a Criminology Course Hard? A major in Criminology is difficult because it involves knowledge of various topics. It is the study of crime, from its causes to its prevention. It also necessitates an understanding of the law, criminal history, social science theories and concepts and so on. How much money do criminal psychologists make in the UK? Forensic psychologists in the UK make an average of £48,711 per year, with starting salaries of around £43,000, and the highest earners making up to £62,001 annually. Is Criminal Psychology A Good Career? This psychology can be a rewarding and fulfilling career for individuals interested in both psychology and justice. It can open diverse career paths for you including the law enforcement sector, counselling, psychology, victim support and research institutions. In case you want to pursue a career as a psychology teacher, then you must read this How to become a psychology teacher blog to progress your knowledge.